Réservez une voiture de location chez Hertz à Charlotte

Points positifs : nothing

Points négatifs : the reservation was not clear. we wanted a car from the airport, not from within the city

Points positifs : I had a horrible experience.

Points négatifs : Upon arrival of the Hertz location it wad closed. I stood outside the building facility for 3 hours while workers were out on lunch. At this point I missed my check- in time and priority work meeting. I will never recommend this service to anyone. When asked for a refund I was told it was not possible. I took a lyft back to the airport in attempt to get back to the airport. This was a disgrace.

Points positifs : Nothing

Points négatifs : After paying the contract , hurts refused to give me a car for not having a credit card and bad credit. This was never informed to me. I'm still have not heard back. Completely ruined my vacation.

Points positifs : Size of van was perfect

Points négatifs : Air conditioning did not work in van and we were in Florida! Asked for credit as it was very uncomfortable. We came back from our trip a day early! No cooperation at drop-off. It was as if they didn’t believe us and van would not get serviced for the next person. This will lead to another unhappy customer.

Points positifs : Not much. The drop of was super easy.

Points négatifs : Totally my fault, I ordered the pick up at the wrong location and was told to call Hertz to request a location change to the airport and that I would up the cost. I called and the agent told me it would cost more than $1000, yes, $1000. She was even laughing when she said it! I had to Uber from the airport to the correct location. Again, I realize this was my fault, but $1000!?!? Ridiculous! The place I rented from did not have a full size car as I requested and I got a 2020 Rouge Sport (small SUV). I was also not happy about this. I don't know why I keep renting from Hertz! This was the 3rd strike with them...never again! Last 2 times, they had no cars...NO CARS!!! Awful!!

Points positifs : Cargo Van was not available. I was not notified. Terrible customer service Although it was a great price...if you cannot deliver the product, what good is it?

Points négatifs : I should have been notified that van was not available. I even asked if I could rent it any day it was available. Got blown off and told to go to another city

Points positifs : Deceiving website...CLT airport rental was a $50 Uber!!!!! This absolutely should have been clearer. My husband is a preferred Hertz member was furious!! Staff in CLT airport did not care or help. Are you kidding me??? Lost a longtime customer!!

Points négatifs : Awful customer service, deceptive website...a $50 Uber to get a reserved car???? My husband, a frequent traveler will never us your company again!! Thanks for ruining his arrival and putting a damper on our trip!!

Points négatifs : I was trying to rent a car at the airport but the prices were too high. I logged out and then almost immediately got an email saying Kayak had found me a deal on a car. It was a good deal (so I thought) so I took it. Turns out it was for another location, 30 minutes from the airport! So it cost me $40 each way to UBER to the car! What a scam! I will never use Kayak again.

Points négatifs : They did not have the car rented. They told me that even though it was paid fir and confirmed that the site had booked a car they did not have