Points positifs : Yes
Points négatifs : More convenient locations
Points négatifs : Customer service. Also had to call for emailed receipt
Points positifs : The person that helped me with the car was great. She was very flexible and able to help me find a car that best suited my need.
Points négatifs : Since I couldn't get the model that I truly wanted, I tried to get a smaller car. Unfortunately, that one reeked of cigarette smoke. As I mentioned, she was able to get me back into the original car that I requested, but that was an unfortunate situation.
Points positifs : Helpful, friendly staff. Great location just a walk from the terminal.
Points positifs : The check-in process was quick and effortless.
Points négatifs : Car was ready and on time. Value was good. Car had low miles and was fuel efficient yet had room for 5 adults.
Points négatifs : The cleanliness of the inside of the van rental; however the gentleman who checked me in was very accommodating and gave me a discount for it.
Points positifs : Staff are awesome...reservation is easy.
Points négatifs : The airport staff were absent...sent next door to another company to complete reservation...which they totally messed up, listed wrong driver first (one without collision insurance). Cost us significantly more money by having to go to airport and then having to add damage rider on. Would not adjust their error...wanted us to return and re-rent.. On hold over 2.5 hours trying to get help...had to delay our trip to go back to rental office. Local phone number obviously kept off hook.
Points positifs : N/A
Points négatifs : Not so costly.
Points négatifs : Very long wait to pick up car with only one person at the counter for three car rental companies.
Points positifs : The Expedition was roomy enough for our family of five plus gear for five days at the beach. The location is convenient to my home.
Points négatifs : The truck was a mess, which was surprising in our current cleanliness first world. It clearly had not been properly detailed as crumbs were all over the interior. We were in a hurry, so as we packed we cleaned the interior of the truck ourselves. The exterior hadn’t been washed so much so the dirt and grime on the rear glass made it difficult to see behind us on our trip down. When we got into the truck it was already 10k miles overdue for an oil change. We didn’t have time to take it back for another truck, so we took a chance the sticker was wrong. For all of these reasons, it didn’t feel like the local Enterprise agency at the Charlotte Douglas airport was on top of their game. Felt like a budget rental agency instead of one of industry’s best.
Points positifs : Easy drop off, clean car
Points négatifs : Any dealings with employees. Wouldn’t answer phones, on hold for 10 minutes, rude representative, unclear address (two addresses are the same), rude woman upon arrival. Will not rent from Enterprise again.
Compacte (Nissan Versa ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Charlotte.
Enterprise possède 14 succursales à Charlotte. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.