Avis des clients
Note globale
8,4
Excellent
Basé sur 422 avis
Propreté
8,5
Confort
8,6
Prise en charge/retour
8,3
Rapport qualité/prix
8,3
Passer directement au contenu principal
Plus
Commentaires récents
Avis des clients
126
26
13
14
30
-
8,0
Points positifs : Yes
Points négatifs : More convenient locations
avis de
-
8,0
Points négatifs : Customer service. Also had to call for emailed receipt
avis de
-
8,0
Points positifs : The person that helped me with the car was great. She was very flexible and able to help me find a car that best suited my need.
Points négatifs : Since I couldn't get the model that I truly wanted, I tried to get a smaller car. Unfortunately, that one reeked of cigarette smoke. As I mentioned, she was able to get me back into the original car that I requested, but that was an unfortunate situation.
avis de
-
10,0
Points positifs : Helpful, friendly staff. Great location just a walk from the terminal.
avis de
-
10,0
Points positifs : The check-in process was quick and effortless.
avis de
-
10,0
Points négatifs : Car was ready and on time. Value was good. Car had low miles and was fuel efficient yet had room for 5 adults.
avis de
-
8,8
Points négatifs : The cleanliness of the inside of the van rental; however the gentleman who checked me in was very accommodating and gave me a discount for it.
avis de
-
4,8
Points positifs : Staff are awesome...reservation is easy.
Points négatifs : The airport staff were absent...sent next door to another company to complete reservation...which they totally messed up, listed wrong driver first (one without collision insurance). Cost us significantly more money by having to go to airport and then having to add damage rider on. Would not adjust their error...wanted us to return and re-rent.. On hold over 2.5 hours trying to get help...had to delay our trip to go back to rental office. Local phone number obviously kept off hook.
avis de
-
9,2
Points positifs : N/A
Points négatifs : Not so costly.
avis de
-
9,6
Points négatifs : Very long wait to pick up car with only one person at the counter for three car rental companies.
avis de
-
6,0
Points positifs : The Expedition was roomy enough for our family of five plus gear for five days at the beach. The location is convenient to my home.
Points négatifs : The truck was a mess, which was surprising in our current cleanliness first world. It clearly had not been properly detailed as crumbs were all over the interior. We were in a hurry, so as we packed we cleaned the interior of the truck ourselves. The exterior hadn’t been washed so much so the dirt and grime on the rear glass made it difficult to see behind us on our trip down. When we got into the truck it was already 10k miles overdue for an oil change. We didn’t have time to take it back for another truck, so we took a chance the sticker was wrong. For all of these reasons, it didn’t feel like the local Enterprise agency at the Charlotte Douglas airport was on top of their game. Felt like a budget rental agency instead of one of industry’s best.
avis de
-
6,4
Points positifs : Easy drop off, clean car
Points négatifs : Any dealings with employees. Wouldn’t answer phones, on hold for 10 minutes, rude representative, unclear address (two addresses are the same), rude woman upon arrival. Will not rent from Enterprise again.
avis de
Notes des autres agences à Charlotte
- 8.6/10 Voitures de location Alamo à Charlotte
- 7.5/10 Voitures de location Avis à Charlotte
- 7.3/10 Voitures de location Budget à Charlotte
- 7.3/10 Voitures de location Dollar à Charlotte
- 7.3/10 Voitures de location Hertz à Charlotte
- 6.6/10 Voitures de location Thrifty à Charlotte
- 6.9/10 Voitures de location Advantage à Charlotte
- 5.8/10 Voitures de location Payless à Charlotte
Où trouver des voitures de location Enterprise à Charlotte ?
Les meilleures astuces pour louer une voiture à Charlotte avec Enterprise
- Le prix des voitures de location de catégorie « Standard » chez Enterprise à Charlotte est environ 46% moins cher en moyenne que les autres types de véhicules.