Hôtels à Choeng Thale

Points positifs: C'est un hôtel fabuleux. Service de première qualité et tout simplement sensationnel.

Points positifs: De staff was beyond friendly and helpful everything was clean and nicely designed. The food was good and the beach clubs were fancy and and nice. Our stay was perfect! We recommend this hotel 100%

Points positifs: Très bel hôtel, au calme avec plein de verdure et piscine au pied de la chambre. Petit déjeuner très copieux et personnel au petit soin.

Points négatifs: Trop loin de tout, pas grand chose aux alentours. Tarifs trop élevés au restaurant de l'hôtel ainsi que le spa. Taxi, excursion, massage avec tarifs beaucoup plus cher qu'à Patong.

Points négatifs: The food was very low quality to a 5 stars resort in addition we had a severe food poisoning due to the quality of the food served at the resort ( My wife consumed bad quality salmon during breakfast and that was the first day we been their after we didn't go to breakfast any more and me I had this poisoning in the last night when I ordered some food in from one of the resort kitchen)

Points positifs: Tout a été parfait ! Excellent petit déjeuner. Très belle chambre avec une immense piscine Plusieurs clubs sont accessibles gratuitement et cela est très appréciable Merci à toute l’équipe de Twin Palm

Points négatifs: L’heure du petit déjeuner devrait être rallongée jusqu’à 11 heures et non pas 10h30

Points positifs: Absolutely amazing hotel! The room was huge and we loved the patio. The library has Mac computers with great internet speed. The spa was amazing and defiantly recommend getting a massage before you leave! The food and drinks by the pool was great and always so fast! We loved it here!

Points négatifs: The location is close to Surin beach but a ways of a drive into Patong, or some of the southern cities.

Points positifs: I regret not staying for more than 1 night! Simply beautiful, peaceful place.

Points positifs: Hôtel très calme. Le personnel est aux petits soins et les attentions régulière dans la chambre sont les bienvenus.

Points positifs: What they provide is exceptional. . Nice swimming pool with good vibes. Serving fresh fruite as a refreshment between 15:00/16:00. Super clean . Convenient transportation between catch club &co

Points négatifs: Its not a complaint or i didnt dislike or anything else Establishing better communication would help more to understand each other tho No matter where your customer from What nationality is. . The name from passport may not be matched with a confirmation letter from an agency Obviously there was a confirmation email in my hands. They were struggled with finding reservation information . I believe they could have asked me if i have a different name ( such as english name apart from passport information ) At the beginning they made me feel nervous indeed with a booking statement To be honest. I m a frequent traveller ,This is the first time i faced on difficulty to do check in after booking an accommodation via booking.com If your passport name. And a name u registered on booking.com Is different. U’d better to tell them in advance when u do check in to avoid any awkward situation .

Points positifs: Peaceful and tranquil environment. Classy architecture and layout. All rooms have nice view of the poolside. Free shuttle bus to the more happening beach clubs at Kamala and Bang Tao by the same branding, hence there is a variety of activities depending on your mood.

Points négatifs: Airport transfer not included

Points positifs: Looks great, nice pool, nice sister hotels and shuttle service!

Points négatifs: Mosquitos, use of small plastic water bottles even though they had a large water vat in the bar that they could use to refill glass bottles in the rooms. Found plastic in my food twice also. Bath taps came off....! Apart from that lovely place but won’t go back as the standards didn’t match my expectations.

Points positifs: We stayed at penthouse which was relaxing and luxurious. The staff were super helpful especially our resident hosts Jeff and toffy. The beach club was amazing and lively. The resort is very clean. They really took care of us to the maximum.

Points négatifs: The dining in food was very limited also the spa massage options has lack of options. But still excellent and enjoyable , they were professionally expert . I would personally recommend to have a soft music at the pool area.

Points positifs: The breakfast at the hotel was out of this world! The rooms were very spacious and beautiful, if you love a good bathroom you NEED to visit. Wonderful atmosphere throughout the whole hotel.

Points positifs: The room was better than advertised! The staff was super helpful, engaging and responsive! The food was excellent! The grounds were beautiful and well maintained! Entertainment at the bar in the evening was great!

Points négatifs: That we had to leave!

Points positifs: Absolutely Everything. Location, food, staff, complementary service, the beach .....

Points négatifs: Nothing

Points positifs: A top quality resort with its own beach. Excellent food. Attentive staff. Quiet location. Highly recommended.

Points positifs: Beautiful beach, not super busy, staff was very helpful & friendly, big villa, nice pool ,baby cot and baby bath provided

Points négatifs: Too many stairs down to the beach ( we have baby with pram)

Points positifs: The quietness. The privacy. The cleanness. The walk-in sea. The breakfast. The Sunday afternoon tea. The SPA.

Points négatifs: The SPA is really nice , but a bit pricey.

Points positifs: Location was magic. The food and the stuff also were excellent. Very friendly environment. Keep it that way.

Points positifs: Private beach

Points négatifs: Not recommended if you travel with young kids, the property is made of hills and stairs.

Points positifs: Everything is perfect we will definitely be back. Excellent hotel.

Points positifs: Environnement

Points positifs: Staff are excellent, well trained, extremely friendly and helpful. the resort even offered a room for showering after guests checkout.

Points négatifs: Breakfast isn't as stunning as the hotel itself

Points positifs: The staff was very very friendly. And of cause the beach was a Highlight :-) we would totally stay there again.

Points positifs: plage superbe bungalow sur la colline ou mer vraiment d un excellent niveau proximité immédiate de l hotel amanpuri (5 star LUX), qui a une meilleure variété de restaurants ( jan, italien, thai), accès possible via la plage

Points négatifs: l accueil un peu lent le premier jour, mais sinon vraiment bien après

Points positifs: Everything is magnificently! Beautiful restaurant! One of the best we’ve been! Thank you!

Points négatifs: Very expensive spa! It’s to much realy. The prises like as the luxyry spa in Moscow.

Points positifs: Wow, what a wonderful hotel! Stunning location up in the hills, we arrived to smiling staff and floor to ceiling windows in the lobby overlooking the lush rainforest. The staff were so so kind from start to finish, going out of their way to make our stay comfortable. They even allowed us to check out late, use the pool until we left and then they brought Thai food from the main restaurant up to the bar with the golf buggies for our last meal! The 360 bar is just stunning, the sunset was amazing and the drinks very well made. One of the best hotel breakfasts I’ve ever had. Massive rooms, tastefully decorated and clean. The spa was professional, peaceful, thoughtfully designed with butterflies and koi ponds. The pool was quiet and big and also well-designed. Lots of efforts to be sustainable as well (bamboo toothbrushes and re-fillable toiletry bottles in the bathroom.) Cant praise the hotel enough, stay here!

Points négatifs: Nothing

Points positifs: The big villa, love the restaurant.

Points négatifs: Mosquito and bugs, need alot maintenance of the villa

Points positifs: La chambre

Points négatifs: Éviter bang tao

Points positifs: Excellent établissement. Les villas vous donnent cette impression d'être seuls au monde. Un vrai écrin entre mer et verdure. Le personnel est aux petits soins et fait preuve de grand professionalisme. Le buffet petit-déjeuner est incroyable, tout est réalisable selon vos désirs. Les différents restaurants sont d'une grande variété et de très belle qualité. Vraiment un endroit à recommander.... Merci...

Points positifs: La gentillesse du personnel et la qualité de la chambre villa pool océan

Points négatifs: Tout d abord , les tarifs du spa sont trop cher . Prix ht surprise à la sortie . Le côté restauration semble être aussi un point fort pour l hôtel hors ayant essayer les deux restaurant plus le bar . Très déçu , chère ne reflète pas la prestation . Hôtel isolé déplacement en taxi ou navette de l hôtel

Points positifs: Firefly Restarante is a must! The staff and food is fantastic. The lower level staff and lower management are trained well, friendly and always have a smile. engineering banging on the door at 2am and could not communicate in English getting frustrated and shouting at us as he could not communicate -“ we are trying to sleep with our 3 year old please leave quietly, We have accepted the aircon is not working and it’s a sauna...” or when checking out early because of mosquitos in our room the staff were more concerned about the 2 massive bottles of mosquito spray if we have stolen them. No it’s ok, you may keep the spray. Apparently there is an acceptance by the top management there is mosquito issue and they do their best every day to clear them. This issue is not listed on the website, and should be. Other hotels in the area manage this issue way better. This is a health issue.

Points négatifs: When checking out early, being refused to wave the mast 3 nights pay and having to pay in full, because the terms and conditions of the website. The hotel forcing us to leave because of our daughter mosquito bites and obviously also charged for food on top. Rather than offsetting against the / nights full accommodation they get and they can resell the room as we have checked out.

Points positifs: Excellent resort and friendly staff I recommend for relaxing and enjoyable the private pool with ocean view is the best

Points négatifs: The menu need to be developed in breakfast and the another restaurant.

Points positifs: Every thing

Points négatifs: Nothing

Points positifs: rlexation and good for honey moon

Points négatifs: nothing

Points positifs: What a wonderful stay! I loved everything!! Our villa was beautiful and super clean. The staff were amazing and would go out of their way to meet our needs. I also enjoyed the food at the restaurant. I will definitely be back!! Thank you for a great stay :)

Points positifs: The entire property was well maintained and staff was too friendly.. every call was well attended and we had a wonderful stay.

Points positifs: Very good small hotel for visiting family with children. Deep and large swimming pool. Big choice free equipment for beach relax. Unbelievable kindly personal and owner. Very tasty breakfast and dinner. Strictly recommended if you planning visit Phuket.

Points positifs: We enjoyed our stay at Pen Villa. The rooms were big, clean, aircon worked well. I liked that the complimentary water provided everyday came in glass not plastic. The pool was great and the garden area around it was beautiful. Breakfast is not included in the room rate, but can be purchased on site and was good. We had dinner twice in the hotel and the food was delicious. Location is good, the hotel itself is in a very quiet area. It is not far from the beach, 7-10 minutes walking distance. I did not like the busy street to the beach, it was hard to cross it because there was constant traffic. 7 eleven and Tesco Lotus shops are nearby, also several pharmacies and a few eateries. Overall, it was a very relaxing stay and we were satisfied. Peter and Winnie were great hosts.

Points négatifs: Maybe one thing to improve- the water from the shower was either cold or too hot.

Points positifs: Les chambres sont grandes et très propres. L’hotel, très tranquille est situé à 5 min à pied de Surin beach. La gentillesse et la serviabilité du patron.

Points positifs: L'emplacement. Belle piscine

Points négatifs: Très cher pour les prestations ( petit déjeuner non compris et quelconque )

Points positifs: Felt like home. Winnie and Peter are outstanding hosts. Was great to have several conversations with them. Winnie cooked us a wonderful Thai dinner. Would highly recommend this place

Points positifs: PEN Villa is a perfect place to relax. Beautiful Villa style, beautiful garden and large pool, absolutely kept clean. The owner family is very helpful and supportive, great hosts like friends. Good cooking, superb support for arranging day trips etc.

Points négatifs: Nothing to claim

Points positifs: Good place to enjoy the vacation. Nice view,amazing food,kind host. Hostess will prepare dinner for you if you order it before 3pm. Every dish is delicious and the price is not expensive!

Points positifs: Great place to stay with a nice relaxed atmosphere. Staff were great in meeting our needs as a family with small children.

Points positifs: Coffee good! Had no food . Owners hands on and friendly

Points positifs: Everything was fabulous n wonderful

Points positifs: Gentillesse du personnel Propreté irréprochable Piscine superbe

Points négatifs: Ras

Points positifs: This hotel is absolutely amazing! Despite the fact thait it is almost at the main street (which is very convenient for shopping) it is very quiet and relaxing. Rooms, outdoor areas, everything is clean, very well maintained. Our room and bathroom were large, so suited perfectly for 2 adults with 2 children. The pool has excellent size for swimming, also has shallow part for little kids and enough sunbeds and umbrellas. The owners are very nice and friendly people. You can borrow equipment for the beach like beach towels, umbrellas, mats, toys,etc. This we really appreciated. Surin beach is a beautiful place. They clean it every morning, for us the best time was before noon when there were not many people, the sea color was breathtaking and beach spotless clean! We really loved our stay and would definitely come back!

Points négatifs: It always takes time to flush the toilet, which is annoying.

Points positifs: The facilities, the breakfast

Points négatifs: The price of the massages in the hotel are over priced The hotel is a little fare from beaches and active areas and it's very expensive to move. There should be more free shuttle to more places.

Points positifs: Everything was fantastic. The food is on the expensive side but it’s brilliant. Especially the Thai food! Amazing. The pool is great. The beach is literally on your doorstep. The staff are super friendly and helpful. Can’t recommend this place enough

Points positifs: L'établissement est très joli, avec une décoration soignée. Le cadre est très agréable, on a le sentiment d'être dans un havre de paix à l'abri de l'agitation, un peu en dehors du monde avec beaucoup de calme, de tranquillité, ce qui est très appréciable. Seul bémol, il faudrait vraiment trouver une solution pour cacher ces horribles climatiseurs dans le restaurant Thaï, cela gâche toute la décoration. Peut-être faire un cache en bois autour…? L'emplacement est agréable et le paysage avec la marée basse ne nous a pas dérangé, nous y avons même trouvé un certain charme. La baignade ne s'y prête pas, mais ce n'était pas un problème pour nous. La villa Layan beach pool était très confortable, bien agencée et spacieuse. La nourriture est un point fort de l'établissement. Nous avons opté chaque soir pour le restaurant Thaï et nous ne l'avons pas regretté, tant la qualité des mets est vraiment exceptionnelle. Le buffet du petit déjeuner est également incroyable. Un choix magnifique et à nouveau une très belle qualité de produits. Il y en a pour tous les goûts avec des variantes chaque jour, notamment pour les plats asiatiques. Un régal…. Nous avons aussi apprécié le barbecue sur la plage, dans ce bel environnement, à nouveau la nourriture était vraiment très bonne, même si nous aurions préféré avoir un vrai barbecue préparé devant nous, plutôt que tout soit déjà mis dans des plats. L'apéritif sur la plage en fin de journée face au coucher de soleil, un très bon moment. Le personnel est très souriant, chaleureux, agréable, avec une mention particulière à Rémy. Le fait de pouvoir parler français était un vrai plus, de plus son sourire, sa gentillesse et sa conversation très agréable a contribué à la réussite de notre séjour. Merci Rémy! Le natel à disposition dans la chambre avec possibilité d'appeler gratuitement partout et sa fonction GPS a été très utile.

Points négatifs: Le service est très approximatif, avec beaucoup d'oublis, d'erreurs, que ce soit dans le service en chambre ou au restaurant Thaï. Il manque de la rigueur, de la communication, de l'organisation et les prestations semblent parfois plus dépendre de la personne qui sert plutôt que d'une ligne claire. Le service ne correspond pas à un 5 étoiles, même si le prix est totalement en lien avec ce genre d'établissement. Heureusement, le sourire est constant et cela permet de prendre du recul. Nous aurions apprécié de voir le manager, de mettre un visage , mais ce dernier semble absent, ce qui explique peut-être aussi certaines failles? L'exposition de la piscine, à l'ombre tout l'après-midi nous a un peu dérangé, car nous préférons être dans l'eau au soleil. Le manque d'intimité est un peu dérangeant avec beaucoup de personnel qui passe régulièrement, s'arrête pour arroser, à côté de la villa avec pleine vue sur la piscine, les chaises longues.

Points positifs: The room was big enough. We loved the main pool. Breakfast was very good as well. All stuffs were so kind and helpful.

Points négatifs: Location! 900 bath to go to Patong. Good things is very close by the airport. You cannot swim after 11am in the sea.

Points positifs: Self contained luxury resort for a family or for a couple. The Chef at the restaurant was great. She even made a special evening for my Dad’s Birthday. Highly recommended for special occasions and moments

Points négatifs: Tough to say. Maybe more spa offerings as a package for families.

Points positifs: Un établissement luxueux, un personnel très chaleureux et professionnel.

Points négatifs: L'établissement est assez éloigné de tout. Mais les trajets sont faciles à faire.

Points positifs: Beautiful beach, great staff

Points positifs: Beautiful location, great facilities and wonderful staff. Will be back!

Points positifs: Mina the Guest Relations Manager was amazing.

Points positifs: Everything was perfect. Hospitality was great. Staff was friendly. Food top notch. A lot of tropical plants outside. Many activities. Good water pressure. Quite and peaceful.

Points négatifs: Exceptional

Points positifs: The staff was really helpful and friendly. Housekeeping was amazing.

Points négatifs: It’s 10min Drive to the nearest food places if you’re thinking to eat out. And the beach is not the best.

Points positifs: The hotel have very nice view to see the lagoon. Staff always very helpful for everything. Indeed is truly 5 stars service!!

Points négatifs: Nothing to complain

Points positifs: A wonderful place to stay. I stayed 6 nights there for my honeymoon, and we loved it. Extremely friendly staff and wonderful. Loved the villa i stayed at. Breakfast was amazing, place is quite and calm and very private. I would highly recommend anyone who wants to stay in phuket away from the crowd to stay here. Would definitely come again. Thank You Banyan Tree Phuket.

Points positifs: La villa qu'on a eu, la double pool, était absolument incroyable, du jamais vu. Le vélo pour se ballader dans l'hôtel. La piscine avec la petite rivière à courant dedans. Le restaurant de la piscine. L'environnement est époustouflant.

Points négatifs: Check in trop long.

Points positifs: Tout était parfait

Points négatifs: Le choix des vins qui sont par ailleurs très chers pour la qualité tout comme le coût des restaurant de l’hôtel.

Points positifs: Relaxing experience

Points négatifs: -

Points positifs: The room was fantastic! The private pool was fabulous. All of the staff was extremely friendly and very helpful, especially the in-room dining folks. Though a tad bit pricey, the overall experience is totally worth it!

Points négatifs: I only had one complaint – the same beer is priced differently in all the different restaurants. I don't understand the logic.

Points positifs: Excellent selection for breakfast. And we love the villa lay-out and the courtyard with swimming pool, That's why we are coming back, now for the 4th time.

Points négatifs: Several of the staff certainly needs a lot more courtesy training to meet 5-star standards that the best hotels in Bangkok like Mandarin Oriental, Okura Prestige and Waldorf Astoria gives you.

Points négatifs: Too many insects in villa.

Points positifs: Location Infrastructure Kindness of staff Spa and massages

Points négatifs: Staff didnt speak good English, several mistakes because of lack of understanding. Room service food always came cold as the hotel is so big, even if they had pack everything on coolers restaurant for dinner was disappointing: Safron

Points positifs: We returned here after 6-7 years and were not all disappointed. We had a fantastic 2 weeks stay in this wonderful resort. The pool setup in the villa is just perfect ... when you open the windows and walk straight out into the pool or just enjoy a drink sitting in the terrace area above the pool. Very comfy bed and the cleaning service was excellent .. with a bucket of ice being provided daily on request. We throughly enjoyed the restaurants and spa in Banyan Tree - food was superb and again the service was just excellent. Although there are now newer 5 star hotel resorts in Phuket, we still highly recommend Banyan Tree for a longer stay, as you also have access to the rest of the Laguna complex by the free shuttle boat or bus service. And although there is a lot of buildings work ongoing in Laguna - and also some renovation works in Banyan Tree - we were mostly unaffected by this. We also went in August, which was a lot quieter than peak season and a fair amount of rain ... but weather was always warm and ideal for playing golf and walking around the complex (if no thunder storms). Overall, just a wonderful holiday location, made all the better by the friendly smiles from all the hotel management and staff wherever we went.

Points négatifs: Banyan Tree is not on the beach but just a short 5-10 minute walk away ... and although there is lovely clean, white sand and crashing waves, the area is outside the Laguna complex and not so well maintained, e.g. restaurants, sun-beds, etc.

Points positifs: Environmental and food

Points négatifs: Nothing

Points positifs: Everything was amazing the place, staff and facilities.

Points positifs: Booked the Banyan Tree Spa Sanctuary to celebrate my partner's birthday. this is her first time to Phuket and so many good memories. The villa is so beautiful and spacious. All the staffs are friendly and helpful, especially OOH who is working in the Watercourt. We bring our kid (Winnie the pooh) with us and we give a Thai name to him – Khun Pooh Jai. When we went to Watercourt for buffet breakfast, OOH will welcome us with happy smile and she even remember Khun Pooh Jai on the next day. We enjoy sun shine, swimming and the relaxing spa daily at the villa. Thanks for every lady who has help us on the massage or facial, so relaxing. Thanks for Housekeeping team, room is clean and the bed is so comfortable, we sleep well every night. We have dine at TaiHei, Watercourt, Pool Bar, Banyan Café and tried room service. All the food quality are good except the afternoon tea set serve at Villa need some improvement. Thanks for buggies team who have drove us from Villa to reception or restaurant, they are so nice and gentle. Last but not least, thank you Mr. Kailasam who has wrote my friend a birthday card with a little birthday gift to surprise her. As a hotelier, we can feel that all the staffs are well trained at the Villa and the credit must go to the whole team and their GM. Highly recommend everyone to book the villa and we will definitely return to the villa very soon as we miss you all. :)

Points négatifs: afternoon tea set serve at Villa need some improvement

Points positifs: The staffs are super friendly , a location is away from business district if you are looking for a quiet place we recommend here

Points négatifs: Air conditioner is noisy from time to time

Points positifs: Across the board everything was exceptional

Points négatifs: Nothing

Points positifs: The whole experience is amazing. Third time at this hotel and for sure not the last time.

Points négatifs: Room, Bath, Swiming pool, Spa, all excellent.

Points positifs: Excellent hotel. Took advantage of breakfast, room service, pool, spa. Instead of taking readily available ride to room, walked the steps which gave one nature and a great view along the way. Staff superb.

Points négatifs: Could only stay 2 days.

Points positifs: Nous avons aimé le calme de l'hotel sans enfants et sans le touriste de masse

Points positifs: The views

Points négatifs: It’s empty

Points positifs: Quiet, cozy and nice sea view

Points positifs: Everything! The staff were so helpful and friendly. Our suite was beautiful and immaculate. The pool was amazing, especially after a hot day exploring Phi Phi. The bugee was the icing on the cake. The breakfast was so yummy with so much choice. We had the best time and will definitely be back

Points négatifs: Nothing!

Points positifs: Le personnel est magnifique l’hôtel aussi.

Points négatifs: Malheureusement la plage est sale les gens jettent tout par terre bien qu’il y ait des poubelles.

Points positifs: The view

Points négatifs: Broken floor tiles. Paint splats on floor and walls Brought to attend of staff who “ok” Sent email. Basically got brushed off.

Points positifs: Everything! The villas are located on a steep hill which means lots of green around and beautiful scenery! The hotel has a buggy service which brings you up and down from the rooms that we really appreciated since it's so hot. Staff is so warm and welcoming, always ready to be there for you and help in any way. The hotel is sparkling clean throughout, of course the rooms are as well. There's spa, pool and restaurant and we recommend trying all of them - especially the massages, the ladies were awesome! Really liked the breakfast variety as well. Surin beach is just 5 min walk in front of the hotel or you can take their free shuttle to HQ lounge on Kamala beach - both of them are nice, clean and quiet with different options to eat. We stayed only 3 days but really enjoyed our time at Ayara and hope to be back very soon!! Thanks to all staff for making our stay very special!

Points négatifs: The aircon was a little noisy so we couldn't keep it on much during the evening/night but not a big issue. The area is quiet and there isn't much to do around (lots of good restaurants/places to eat though) but you can take a very inexpensive taxi and head to Patong or ask the hotel for their organised excursions. For us it wasn't a problem at all because we were looking for a nice quiet place to rest for a few days.

Points positifs: Everything was perfect! Room, views, staff , food and drinks!

Points négatifs: No comment!

Points positifs: My booking included breakfast with two choices: American breakfast and continental breakfast all served with fruit, hot drink and a fruit juice! A warm welcome from the reception and my kids just loved the pool right outside the villas!

Points positifs: Les chambres sont propres et l’hôtel est calme. Il y a deux piscines, le personnel est charmant et le petit déjeuner est à la carte.

Points négatifs: L’hôtel est proche de la plage mais il n’y a malheureusement pas grand chose autour (quelques restaurants, 2/3 boutiques de tourismes) mais côté activités à faire pas grand choix voir rien à pied.

Points positifs: Was very good the villas were beautiful and relaxing and the service very good.

Points positifs: La chambre très confortable La piscine très agréable Proche de la plage et de petits restaurants à pieds.

Points négatifs: Rien de special

Points positifs: Great pools and beautiful garden. Close to the beach.

Points négatifs: Towels are old and some have wholes in them. The rooms could use a fresh coat of paint.

Points positifs: The hotel was a cute little place, off the beaten path.

Points négatifs: There was no view of the beach at all.

Points positifs: We arrived late at night and immediately felt welcome. The room was clean and had everything we needed. If it wasn’t there they would get it for us. Breakfast was a selection from a list and was really filling . The staff were extremely polite and friendly.There was always a smile and a greeting The pool and gardens were beautifully maintained and clean. During the time we were there they were planting even more areas. The beach and shops were minutes away and there was a good selection of restaurants nearby. One would come and get you and take you back in a tuk tuk. We really enjoyed our stay there and would return same time again. There were very few people about and at time felt as though we were the only ones around. It should be noted that areas behind the sand were filled with rubbish. This is no reflection on the hotel. They kept it spotlessly clean.

Points positifs: La gentillese du personnel. Toujours souriant, tres accueillant

Points négatifs: Tout etait parfait, seul l'emplacement n'etait pas optimal. Etant une ville musulmane, Bangtao est plutot actif la journée et presque mort la nuit. Donc le soir peu de choix pour le resto. Pour tout attractions ou pour plus de choix question nourritures, faudrait aller vers surin ou kamala. Pour plus d'ambiance vers patong. Transport soit taxi, soit scooter ou attendre le bus local

Points positifs: I don’t think a hotel has surprised me more. Value for money is outstanding.

Points négatifs: Can’t fault anything.

Points positifs: Charming little villa that is very well located and a nice relaxed atmosphere. Our room was clean and cosy. I also like the drying racks outside the room for hanging our beach /swimming gear.

Points négatifs: There were a lot of mosquitos in our room when we arrived, but after asking, the staff sprayed the room when we were out and it seemed fine after that. ;-)

Points positifs: Location excellent if you wish to be in a quieter location. Room met all expectations, very comfortable. Would recommend.

Points positifs: Great rooms, friendly staff and good value for money

Points négatifs: Breakfast and restaurant menu is basic.

Points positifs: Gorgeous location and the service was excellent....best thing I have to say about this resort unfortunately.

Points négatifs: The facilities are outdated and it is apparent. The elevator broke down twice in the 7 days we were there. The plumbing in the shower was old and had issues with draining (felt like I was wading in a pool) and the rain shower head was non-functional. The themed dinner buffets was nice, but lacking in quality...the seafood buffet left quite a bit to be desired especially for the price! The fish was bland, overcooked, crab was less than impressive by far...no utensils provided to crack open the tiny spindly legs/claws, resorted to using fork as a pry utensil. Not impressed. The Thai street food buffet was also a waste of time....just go to the real street food, there are an abundance of night markets with much better food and save a ton of money...oh, and there were no Thai crafts and merchandise as advertised...disappointing. Cost of laundry service is ridiculous! Immediately next to the pool AT the resort, you can drop your own laundry off and have it cleaned ironed, pressed, etcetera for 1/4th the price and that is still more expensive than locations away from the resort compound. The beach has no lifeguard on duty and it is posted...but watched two people have to be rescued from drowning by a passing jetski.....riptides here can be bad.

Points positifs: I love everything, the pool and the beach, the food, the kindness of the staff, very beautiful decoration and garden. Everything is just perfect

Points positifs: this is the second visit for me and my husband. we had a great time in Outrigger Laguna! Grab club room if possible than u are entitled to access Voyager 46. very relax place.

Points positifs: Un buffet avec un tres large choix pour le petit déjeuner. Les chambres sont tres spatieuse et de qualité. La proximité avec la plage (au pied de l'hotel est tres appreciable)

Points négatifs: L'hotel diffuse de la musique au bord de la piscine.

Points positifs: Club room was nice. Cocktails time at Club was good but can be busy. Nice beach area. Very Clean

Points négatifs: Air con in the room was not good. Called the engineer but not any better. So the sleep wasn't very comfortable

Points positifs: It has a very clean and beatiful beach , delicious restaurants and pool bar , best option for familys , helpful smily staff .

Points négatifs: U will have a neck pain from their extermly bad bed pillows it is as thin as a paper , the pool full of insects and tree leaves not cleaned in a good way , it is around 30 minutes far from bangla road which costs you 700 baht per way

Points positifs: Great facility & beach. Staff are really friendly and very helpful. Love the space in the room and view. It's really welcoming. Also there's a lot of details show how much thoughts they put in decoration(water at bed table, space in bathroom to put mobile etc.)

Points négatifs: It's great overall. If I must choose a area for improvement, the corridors between rooms and lobby looks a bit ageing. that's all. It's a great stay.

Points positifs: Wonderful experience, we were on the compound mostly with our kid. Extremely enjoyable couple of nights stay. Taxis out will cost about 700 baht to naka market, or anywhere in town will cost thereabouts. We used private booking for taxi. Breakfast was a choice of buffet or ala carte. We had the buffet, it was fantastic.

Points négatifs: Nothing.

Points positifs: Nice pool, close to beach, good environment.

Points négatifs: Some staff didn't speak English. Requires card used to pay for room (even if already paid) upon check-in. One of the restaurants/bar is only for members of the resort (a separate scheme), misleading to have the phots on the website.

Points positifs: Le personnel était en général compétent. Question amabilité , Check out catastrophique avec une duty manager antipathique, peu aimable. Nous avons été traité comme des menteurs, nous avons dû prouver la véracité des faits en présentant un document établis par eux mêmes dont ils ont nié l’existence. Indigne d une expérience client d un hôtel 5 étoiles . Je n y metterais plus jamais les pieds. Le sourire réputé des thaïlandais à été effacé par cette duty manager. Les thaïlandais en dehors du 5 étoiles étaient plus agréables .De plus la suite réservée front beach était front lagon , chose que nous avons même pas relevé.

Points négatifs: Établissement excentre , sans intérêt pour le soir. Dîner dodo!

Points positifs: Would like to mention that this was the most comfortable bed I’ve ever stayed in (and I’ve stayed in upwards of 100 luxury hotels). I feel like what we paid was worth it just for the bed, I had trouble leaving it. Other than that, we loved the water slide and pools (perfect temperature); the location right next to the gorgeous clean Bangtao beach; the breakfast, the kimchi, the pastries; and the voyager 47 club was a real hit. This was the pure relaxing getaway we envisaged for our honeymoon. Thanks to the amazing staff for looking after us.

Points négatifs: No fresh juices - strange for a 5 star resort...ñ

Points positifs: Great hospitality, friendly staff, great location

Points négatifs: Selection of vegetarian food

Points positifs: The private swimming pool is perfect size and the depth too, part of the pool is less depth with a jacuzzi like tub. Villa size is amazing. We felt privacy with the pool and our villa with the beach view. The breakfast was nice with a kids corner.

Points négatifs: Nothing I dislike, but there was a wall around the resort so I can’t reach the beach from my villa directly, although it gives kind of security. The location is little far from attractions but it deserves to stay in.

Points positifs: What I liked the most is a small hotel where you get the feeling that all the stuff know you and treat you exclusively.

Points négatifs: Nothing really

Points positifs: Friendly helpful staff, nice beach, lake views nice

Points positifs: Super location; for those that know Bangtao they know how well placed Mövenpick is. For those that don’t; be assured it is close to the airport and in a great spot away from the crowds but close enough to some good venues.

Points négatifs: Slightly picky but the breakfast was pretty average; slow (sometimes no) service. We know it was low season but on current form the place will really struggle if it gets too busy. In general there was a fairly laid back feel to the service.

Points positifs: The resort was calm and quite and with very good service and friendly staff

Points positifs: The service was exceptional, we were offered an upgrade that made our stay so much better. The staff was very attentive and did everything to make us very comfortable. Hotel is located close to a beach and we enjoyed sea walks and swimming. Hotel provides shuttle to a supermarket where it’s possible to buy foods and other goods.

Points négatifs: Didn’t notice anything that we didn’t like.

Points positifs: The apartment was lovely and had almost everything we needed. The staff were lovely and helpful. The breakfast buffet was great and the chef and staff friendly.

Points négatifs: The pool environment was boring and was missing the fun element. In other Phuket resorts we've stayed in, there was more action and fun for the children, while at Movenpick the pool was very quiet and kind of clinical. Some music and better pool toys would have added to the experience and encouraged children from different families to get to know each other. Also although the marketing material said there were movies available, 2 of the 3 DVD players in our apartment didn't work/were not connected and the movies available from the shop downstairs didn't work. There was only one restaurant and it was seriously over priced for families, which explains how quiet it was. Reducing the prices would have led to more diners and a better/busier resort atmosphere. I wouldn't recommend this hotel if you're hoping to meet other NZ and AU families.

Points positifs: Location was very nice and staff as well. Breakfast and restaurant as a whole were great!

Points négatifs: Outside area of our apartment was not cleaned sufficiently well.

Points positifs: Everything was nice about it good location good service

Points positifs: Tous sauf le spa trop cher et pas terrible

Points négatifs: Après avoir réserver pour 5pers , ils ont trouves le moyen de me refaire paye pour mon fils de 5ans

Points positifs: Beach and excellent room

Points positifs: Tout a été parfait.

Points négatifs: Aucun point negatif. Peut-être le restaurant est un peu limité mais bon a phuket on mange et boit bien n'importe où...

Points positifs: Nous avons séjourné dans une villa avec piscine dispose d'excellents équipements confortables. Le service est tout simplement super

Points négatifs: Le petit déjeuner est très loin des villas, il y a beaucoup de monde

Points positifs: It’s got everything you may need. 2 large pools, gym, water sports.

Points négatifs: I’d like to be able to take a dingy or Catamaran out on the sea and do some sailing. Perhaps this could be arranged after a test on the lagoon.

Points positifs: one of the most beautiful resort in phuket and the best in bang tao for sure

Points négatifs: -

Points positifs: Tout, l'hôtel est magnifique le personnel souriant et prévenant. De vrai princesse !

Points négatifs: Rien tout était parfait. A pars peu être que l'hôtel est telement grand qu'il nous fallais 5m30 pour accéder à notre chambre depuis l'entrée !

Points positifs: Tout sauf la grandeur du complexe

Points négatifs: Trop grand, trop long

Points positifs: Staff were very friendly.

Points négatifs: A very minor point - A bit too sprawling for me, takes a bit of a walk to be at the beach or breakfast. 2 construction sites nearby, for now.

Points positifs: A beautiful place for family setting, very friendly staff, delicious food. i really liked the private swimming pools.

Points positifs: The spa

Points négatifs: Furnitures are a bit old

Points positifs: Very green, clean territory and the best beach in the area. Service is good. Very friendly staff. Pool side cafe is excellent. Lots of good restaurants near by the Laguna area with free pick up services.

Points négatifs: Facilities need an upgrade. Showing wear and tear. Internet is unstable. Limited options for food within the hotel. Not easy to get out of Laguna due to reduced number of shuttle busses going to the main gate.

Points positifs: great breakfast options, loads of quantity and lots of choices, 10/10. Overall great experience throughout the stay and the staff is super courteous and helpful.

Points négatifs: Meals are super expensive if you dine at any of the in-house restaurants and the serve size is barely adequate at best. Canal village offered much better value for money in terms of the price and the serve size. Hotel transfer was also very pricey, for a family of 4 with one suit case for a 25 mins drive from airport to hotel we paid ~AUD 75 which is eye watering.

Points positifs: The rooms are incredible.the swimming pool is amazing.

Points négatifs: The hotel location is far from the busy eara in Phuket

Points positifs: We booked the laguna pool access room. Perfect choice. To go from your room straight into the pool. Location - perfect, we walked 2 minutes to the beach,

Points négatifs: For the laguna pool acces room. We got a room with a smaller terrace (this had to do wih the design of the hotel itself) there were 2 such rooms . It would have been nice to have a word or two fof om the staff telling us that we will get one of these rooms . Not to say to pay also less for this , since all the other guets had bigger terrace to their rooms I think it would have made much better sense to have sunbeds on the terreace instead of the chairs . They would fit for sure. I would have appreciatd a lot to have the opportunity to relax in the sun by the pool on the terrace of my room

Points positifs: Comfy beds, nice pool and swim-up bar, good breakfast with a lot of choice, friendly staff

Points négatifs: Food was very pricey but expected for a 5star resort

Points positifs: La gentillesse et la réactivité du personnel, la très belle plage, le parc de l’hôtel, la lagune, les activités...

Points négatifs: La salle de petit déjeuner était un peu juste au heures de pointe, heureusement le personnel était au petits soins.

Points positifs: Location close to the beach

Points négatifs: Travel desk - they did not give correct information that everything is closed early on Wednesday in the downtown. We went there only to find nothing. .....

Points positifs: Location location location! Quite far away from other areas (30-60+ minutes, and be prepared for not-so-cheap Grab/taxi fares), BUT the Bangtao Beach area has everything you need. Far more relaxed. None of the other brand name hotels in other locations had direct beach access - they were obstructed by roads. Dusit Thani is RIGHT on what feels like a semi-private beach. Plus relatively close to airport. Plenty of restaurants and activities to choose from on-site. Gorgeous sunsets, delicious buffet breakfasts! Friendly and helpful staff. Particularly enjoyed hearing live music - both traditional Thai and contemporary. Overall highly recommended - we can’t wait to return!

Points négatifs: A shuttle bus to the airport would be a nice extra, but it is still easy enough to get to the hotel with Grab.

Points positifs: Staff were great and very accommodating. Location was also very good right by the beach. A late check out to 4 pm was also very welcoming.

Points négatifs: My first room was smelly. As soon as the door was open the smell was strong. Straight away I was given a upgrade. Towards the end of my stay my new room also began to smell, so there is a drain problem worth the hotel . I just felt that the cost was too expensive for what I was given. Breakfast was ok but nothing special. I have stayed in many hotels that were 3 star and would have been on a par with this one. Basically just too expensive for what you got.

Points positifs: Great location. Breakfast buffet was incredible with many choices. Excellent croissants!

Points négatifs: Everything was splendid

Points positifs: Staff room service cleanliness

Points négatifs: Rate of the taxi

Points positifs: Everything was perfect. Service, quality, breakfast, room were very good.

Points positifs: Excellent facilities,decoration,private beach and swimming pool a stone's throw from the room. Cleanliness spot on,room was visited twice a day by cleaning crew,and stock of complimentary water and coffee replenished regularly.Breakfast excellent with many choices of cold cuts,cheese ,bread,local foods and fruits.Although visited during low season late September,there were quite a few choices for dining.Consierge,transportation through shuttle buses and private taxis,and spa desks arranging everything needed(at extra-reasonable cost).All personell went out of the way to cater for our every need always with a warmhearted smile,I believe they are the best asset of the hotel.

Points négatifs: Air-conditioning was set by default at the very low temperature of 22 degrees,and couldnt be adjusted;the technician that was called arrived very fast but the situtation didnt improve a lotn.

Points positifs: The ambience, gorgeous lobby, very nice lobby bar

Points positifs: Great resort The two bedroom villa was very nice with big rooms and balcony, the private pool was very nice also

Points négatifs: -

Points positifs: Restaurant soirée italien : beau buffet avec de très bons produits, bon petit dejeuner Le jour du départ nous avons pu conservé notre chambre jusqu'à 5.00 Pm Magnifique hotel dans endroit calme et arboré Personnel gentil et souriant

Points négatifs: Ras

Points positifs: Staff were very friendly. Hotel in general is really nice. Told them it was my honeymoon and my wife’s birthday and they made an effort by decorating the bed and providing a cake.

Points négatifs: We were in room 186 and it is a bit of a walk from the reception, not for the elderly. First night the bedsheets were damp. Food and restaurant and far too pricey so it forces you to venture out the restaurant.

Points positifs: The staff were polite and helpful. The pool outside of room and the beach on the other side of the pool.

Points négatifs: The bed setup was strange. The deluxe queen bed comprised two singles pushed together with a thinner mattress across both. The doona cover was singles overlapped. The width was about 10-12 foot. I found the bed quite hard /firm.

Points positifs: Très bien équipé

Points positifs: Friendly stuff, shop, ATM and a lot of restaurants close to the hotel. Tasty breakfast. Clean and big swimming pool. Hotel is located close to the nice sandy beach. High waves during the rain season.

Points négatifs: Furniture is older than is shown on promo photos. What a surprise…. Room was not clean as you expect in 4 star hotel, but was cleaned after our request.

Points positifs: The location and the staff. Plenty to do convenient to shops and spa facilities. The manager was so helpful as was the in hotel tour lady beautiful people in a beautiful place.

Points positifs: The swim in the ocean at big tide. So beautiful sand the different restaurants right at the beach outside the resort. Great breakfast. So many shady spots on sunlounges.

Points négatifs: No lift 5 floors =50stairs. Live Entertainment very bland Snacks at the pool horrible! Don't pay the money go outside food there so much better. Snacks will be served in styrophon boxes and plastic bags. Not inviremenal friendly. No taste to a club sandwich. Also overpriced

Points positifs: bon petit dejeuner bonne situation géographique

Points négatifs: trop de bruit la nuit

Points positifs: This hotel is very nice and we enjoyed our stay. What I liked the most was the breakfast and how close it is to the beach. The beach is very nice.

Points négatifs: People are allowed to smoke almost everywhere and we could not relax due to that. Also our room was on the fourth floor and there is no lift.

Points positifs: Loved the stay here, very relaxing. The room was very nice and comfortable. Being on the ground floor was most convenient for pool access. Hotel transport to and fro from the airport went smoothly and was the same price as all taxis, and so would recommend prearranging this. The pools and gardens were kept spotlessly clean. The beach was very nice for a swim or wander along, but after a rain storm rubbish would build up. There were several restaurants, mini marts and massage places very close-by. Would definitely stay again.

Points positifs: Great location for families, lovely and quiet but still a lovely beach to enjoy and plenty of restaurants close by. Rooms- very spacious and amenities are excellent. Breakfast- we visit Thailand often and this is one of the best buffet breakfasts we’ve come across. Kids club- we spent so much time here with our 2.5yr old and 8mth old. Plenty of activities to keep the kids (as us parents) occupied. Staff- are amazing, very attentive to our needs and enjoyed a good chat. We had a visit to the emergency room with our 8 month old (whilst out on a day tour) which required our passports and other information which we didn’t have on hand. Staff promptly forward all required documentation to the hospital for us, making a stressful time much easier. Upon our arrival back to the resort the girls at the front desk all rushed to make sure we were all well and continued to check on us for the duration of our stay. Highly recommended this resort. This was our second visit, last being 2 years ago and we will definitely be coming back! Thank you

Points négatifs: Can’t fault!

Points positifs: Le petit dejeuner peut se prendre ace à la mer pour les premiers arrives j'ai apprécié l'accueil fait en langue française par le manager J'ai apprécié la proximité des petites commerces locaux ainsi que des restaurants locaux j'ai testé le room service excellent service

Points négatifs: une étude pour créer une plage en mer haute pourrait être réalisée

Points positifs: All

Points négatifs: The hotel doesn't have a lift

Points positifs: View of seaside swimming pool and the green garden

Points positifs: L'emplacement, très calme et bien situé à mon sens. LE JARDIN est hyper sympa, et comme il n'y a que deux bungalows on se sent privilégié ici.

Points négatifs: Alors par contre soyons sérieux, cela ne mérite vraiment pas une bonne note comme celles vues : - Le lit (le sommier je crois) sent terriblement le MOISI !!! À ne pas bien dormir tellement c'est désagréable. - La douche est RIDICULE ! Pourquoi ne pas mettre un toit, hein ? Bonjour les moustiques, les insectes, qui rentreront dans la chambre ensuite en plus. Le réglage chaud-froid ne marche pas bien. Le débit non plus. - À l'intérieur grosse séparation (on se demande pourquoi en fait) en béton pas peint...

Points positifs: Everything was good. Hiring a motor scooter was super. We travelled to a great beach called layan...end of BangTao beech. Visited two different night markets and visited two supermarkets. Having a fan on request made sleeping much better as we do not like air-con.

Points négatifs: Mosquitoes....hot nights...its Thailand you get used to it

Points positifs: A very beautiful place! I've seen many in Thailand, this place is outstanding. Cleaned daily, super comfortable bed, a huge tv with countless channels if that's for you, Wi-Fi incredibly well working, outdoor shower a dream, a very clean, cosy, warm and stylish feel. The beach is approx a 5 mins walk, and so are the touristy rip off food places etc. I love Thai food, and I know its price, therefore you have to walk some 15 mins to get to the local area where thai food costs what thai food is supposed to cost, without twice the price being charged in the beach area. Same goes for groceries and drinks there. If you're willing to walk or use the free of charge available bikes, this place is outstanding. 5 meters away is the owner's wife's cafe if you please, open from 8 to 8... Mr Yass is also extremely helpful with assistance of Tours and transportation of all kinds such as ferry, speedboats etc. I would come again

Points positifs: Le calme, la douche en extérieur est tout simplement EXCEPTIONNELLE!! Location de scooter sur place... Personnel présent et à l'écoute!!! Cet endroit est juste PARFAIT!!!

Points négatifs: Rien....

Points positifs: outdoor shower was a nice touch

Points négatifs: not much going on in area, scooter needed to explore. We asked a staff member if we could use the push bikes but they were broken

Points positifs: Exceptionally clean and nice. Very quite, no noise from the road. The host - Mr. Yass - is very attentive, helpful, speaks very good English and, most importantly, is constantly online via whatsapp in case you have any questions. If personal attention is of value to you - i would definitely recommend this host. Beach towels are provided. You may not bring your own. Kitchen has everything you need: microwave, toaster, dishes, silverware. Perfect, private, comfortable. A cafe on the site serves very good coffee, pastries, sandwiches and breakfasts. All nice and fresh.

Points négatifs: Just the pillows. Very thick and hard, but we managed.

Points positifs: One of the coziest and best hotels at bangtao beach. I can recommend that for everybody. The service is absolutely great and the owner, Mr. Yass, is a very friendly, kind and helpful guy. The outdoor shower is a wonderful experience, especially while it rains

Points positifs: Very clean and comfortable. Super nice host, booked our ferry to phi phin and brought us to the pier. Nice shower outside.

Points négatifs: Nothing.

Points positifs: We liked the studio very much- the equipment, the decoration, the bed was good, the sheets smelled so good! It was clean and the open air shower is wonderful! The terrace is very inviting to spend time with a drink in the evening or a coffee in the morning.. It’s a quite location and ca. 7 minutes walking to the beach. We used bicycles to get to the supermarket. The owners are very nice and helpful. We really appreciate the comfort and assistance they provided!

Points négatifs: If you’re sensitive to noise- you can hear the air condition working. But we slept well anyway.

Points positifs: The property and the host are super awesome! The yard outside is very nice and cozy. Taking a shower "outside" was also a great experience. They also have a small cafe on the site with good coffee, which is not a common thing in the area.

Points positifs: The owner, Mr. Yass, was very helpful and nice. The place has all the comfort and peace needed for a relaxing location outside the city hustle and bustle. Best coffee in Phuket.

Points positifs: Much above the expectations. Extrordinary service, a five stars standart of the room, beautiful garden. The owner can pick you up from the airport for exactly the same price as the taxi service

Points négatifs: The distance to the beach might seam far but you're allowed to use the bikes so it takes a minute

Points positifs: Modern, clean and great value for money

Points négatifs: A little remote but worth it for the lagoon side setting

Points positifs: Stayed in the loft, amazing room for the price. Great breakfast and facilities. Staff very friendly and attentive. Visually it is really spectacular when looking onto the lagoon and seeing the beach in the background. Loved my stay

Points négatifs: Only issue is it was under construction, which was not mentioned when booking. Not a big deal as it didn't start until 10am, but got in late on the first night so this was frustrating to not be able to sleep in.

Points négatifs: Charging for late check out (2 hours) above our daily rate

Points positifs: Bed was comfy, breakfast was amazing, great location, fun boat rides, loved it!

Points positifs: Je recommande Cassia à 1000%

Points positifs: Nothing except the Laguna location

Points négatifs: Rude staff

Points positifs: Staff, beautiful apartment, lovely place with Laguna's, very clean, Swimming pool, and there is always a taxi standby and a Family Mart. Ability to visit other hotels at Laguna... free shuttle and free boats

Points négatifs: Not many things to do outside hotel. Laguna complex is rather new and though it miss local atmosphere. Breakfast is a bit boring.

Points positifs: Specious balcony. Nice boat to cross the lake, kind of entertainment. Nice beach. Good playroom

Points négatifs: The room is small. The door of wardrobe didn't close completely so I slept with a light from wardrobe. The breakfast is bad. Very limited choice, very Asian style and same every day, the coffee is horrible. The food in the hotel restaurant was uneatable. Very isolated place, to get to the shopping mall or restaurants area you have to take a shuttle

Points positifs: Absolutely loved our stay here - the one bedroom loft room was just spacious enough for us and our 14 year old who was very happy to have her own loft and enjoyed her privacy. The staff is attentive and always happy to help, the pool is gorgeous and the shuttle to the amazing stretch of beach makes it even more perfect. We love the Laguna area in Phuket and this was our second time around and absolutely love it. With lots of restaurants, a night market, spas, shopping and salons close by it’s never boring!! We will definitely return and chose cassia again for the funky, young, cool vines and great service. Thank you!!!!

Points positifs: The convenience of moving within Laguna properties. Staff are very friendly.

Points négatifs: I send my clothing for laundry on the last night before I check out of the hotel. However, I only found out on the day of check-out that my bra was damaged after sending to laundry. The padding in the bra came off after it was sent back from laundry. This was my favourite bra and now I could no longer use it.

Points positifs: Beautiful view. Pool, lake and ocean view Amazing,

Points positifs: La piscine est grande, agréable avec suffisamment de transats et parasols. L’appartement est spacieux, meublé de façon moderne avec du mobilier neuf et propre La literie est bonne et le linge ( serviettes, draps) sont également nickel. L’équipement nécessaire est disponible ...jusqu’à la table à repasser L’établissement est tranquille

Points négatifs: Le prix de la nourriture et des boissons sont multipliés par 3 par rapport au prix local pour une cuisine sans saveur ni intérêt. Mais l’hôtel étant isolée, il n’y a pas vraiment d’alternative à proximité si vous n’êtes pas motorisé et cela nous a embêté c’est la raison pour laquelle nous n’avons pas prolongé notre séjour .... Des prix plus raisonnables ou une amélioration de la qualité de la restauration et qq animations, resto locaux et supérettes à proximité et l’hôtel sera un des meilleurs spot de la région !

Points positifs: Beautiful pool villa with the scenery along with total privacy. Spent two nights in one of the villas equipped with a full glass-surrounded bedroom, a huge bathroom with steam sauna and two individual powder area with suitcase storage. Staff is very attentive. Cart service does require time to wait but you're in a resort relaxing in your holidays, why hurry~! Local restaurants are just a ride away. You can use Grab or hire a taxi to move throughout the beautiful Phuket peninsula.

Points négatifs: Bugs, mosquitoes... need more bug repellent then what is provided. Ponds inside the villa may not be so clean.

Points positifs: simply everything, from the moment we stepped in until checked out. we've stayed in spa sanctuary and it was the most luxury hotel we've ever stayed, felt like a second honeymoon. When you stay in sanctuary villas, they are in designated area among with other few villas separated perfectly each other for privacy. But don't worry they are still in walking distance to other facilities and if you want you can use your own reserved villa bikes or call for a buggy for free. Included free massage per person every night. Afternoon tea/coffee with healthy box of snacks. Daily surprises, such as detoxing tea, steam room aromatic basket etc., daily fresh fruits, complimentary organic tea and coffee varieties, late afternoon cocktails and soooo much more.. Also free activities included to your villa, where you can choose between 50 different activity to make your time there more valuable. For staff, there is no such word can explain staff and how great they make you feel. They are there just to feel you comfortable in every moment and do not think or worry anything about and done everything whatever you need whenever you want. Special thanks to everyone! Definitely worth every single penny and would not ever think twice to stay again.

Points négatifs: May be dress code in Saffran restaurant can be bend a little bit for t-shirts.

Points positifs: Juste somptueux, à la hauteur de nos attentes. Idyllique ! Tout y est, piscine privée, jacuzzi, luxe, confort, personnel au top, des fleurs partout, les massages d'une qualité exceptionnelle... Une expérience unique et inoubliable.

Points négatifs: Il faut savoir que l'établissement est bien à l'écart de la ville. Il faudra prendre un taxi pour aller où que ce soit mais c'est bien normal pour avoir un tel espace privatif ! Très honnêtement une fois dans ce lieux de rêve on a plus trop envie de sortir :)

Points positifs: A lovely place to be. Loved it from the minute I entered and no heart to leave the place. It's full of greens. Made you feel wonderful. The rain added the joy. The birds chirping all through the day. You will fall in love again and again there with your sweet heart and the place. The staff were so courteous, they made you feel like a royal..

Points négatifs: Everything was lovely...

Points positifs: Excellent service, food, staffs, facilities, ect. Everything was awesome!!

Points positifs: Exceptional quality of the service. In the spa sanctuary, no children and the villas are so secluded and big that you really enjoy peaceful holidays. Fantastic staff and extraordinary massages provided directly in the villa. Evening surprises during the turn down service, always kind and nice. The staff of the hotel, the quality of the food, everything was just perfect, truly.

Points négatifs: Clients coming from certain countries recently open to tourism or having less social education despite their successful career, can be noisy or rude. Fortunately, the are not part of the Spa Sanctuary resort ...

Points positifs: The possibility of unlimited massage in the villa

Points positifs: The staff

Points positifs: The staff are so helpful and the location with a private pool is luxury

Points négatifs: Meals a little expensive

Points positifs: Beautiful villa, private pool with jacuzzi, thoughtful gesture such as relaxing tea during turndown service, herbs for steam bath, etc. Very friendly staff.

Points négatifs: Nothing

Points positifs: Very friendly and supportive staff, Gun was the best

Points négatifs: I liked everything

Points négatifs: toilets are open and small

Points positifs: Le décor

Points négatifs: Rien autour. Manque de distraction

Points positifs: I like the private pool outside my room that was worth the money

Points négatifs: There wasn't much easy access to public taxis had to get it through the hotel and not much to do or see. As you are in the middle of nowhere.

Points positifs: L’emplacement et les équipements extérieurs

Points négatifs: Le personnel avec qui il est compliqué de communiquer , la restauration qui n’est pas digne d’un 5 étoiles

Points positifs: Luxurious rooms and facilities

Points négatifs: To many Chinese people there who were all over the place especially during breakfast you could barely get to the buffet for all of them.

Points positifs: Reception team fantastic, restaurant teams superb, driver outstanding. The service and engagement is superb, really wonderful team. Food, facilities and bedrooms very good quality.

Points négatifs: Just a little bit out of town.

Points positifs: très belle chambre, lit confortable, magnifique piscine

Points négatifs: l’emplacement: un peu trop loin des activités principales de phuket

Points positifs: Staff - courteous, friendly and helpful all the time Pool - beautiful pool with Instagram worth sun-beds Free shuttle to the Dream Beach Club Room - clean and modern

Points négatifs: Breakfast - many variety but almost the same spread every day Location - a bit remote. Great if you’re looking to spend time at the pool and beach only. Not ideal if you are looking to walk out to restaurants / bars / massages. We rented a car so it was not an issue.

Points positifs: The room is absolutely incredible! Most comfortable bed that I have ever slept in :) the private pool access was perfect. Loved everything.

Points négatifs: Taxis are very expensive in Phuket and the location is quite far from everything.

Points positifs: Very very modern and clean hotel - Customer service was excellent. We had kindly been upgraded to the sky pool suite which was probably one of the best rooms we had stayed in! Full mini bar with nice foods and lots of toiletries. Very very kind and lovely staff and also incredible food! 10/10 would recommend to anyone

Points positifs: The restaurant staff always great and happy

Points négatifs: It is a low season now and in Phuket I suppose they don't have so much staff at their disposal, so the operations are a bit slower than usual.

Points positifs: Nice family run hotel in a lush tropical garden. The rooms were spacious and comfortable and very clean. We stayed in a two bedroom apartment with a private balcony. The pool is really a great asset to the hotel, clean and well maintained. We enjoyed a lot the breakfast with a variety of local dishes and deserts. Not too far from the beach (10-15 minutes), nice restaurants and other services in the neighbourhood. Perfect for families with kids.

Points négatifs: Wifi was a bit unstable, excellent near the pool but poor in our apartment.

Points positifs: great breakfast lovely room and pool

Points négatifs: Lack of staff at night to monitor pool use (noisy people in pool at 23.30. Can't buy water or drinks.

Points positifs: Accueil chaleureux et professionnel. Tout est très bien entretenu et propre (jardin, piscine) Nous avons loué un scooter un peu fatigué. Le dame à l'accueil nous a organisé le transfert pour l'aéroport et tout s'est super bien déroulé. Une adresse que nous retenons et où nous pensons retourner.

Points négatifs: Rien

Points positifs: Very friendly owner Everything nice and clean

Points positifs: Hôtel calme,propre et très confortable. Bien situé. Le personnel est adorable. Tout y est pour passer un moment agréable.

Points positifs: Clean, great pool, good rooms

Points négatifs: Shower was terrible

Points positifs: I warmly recommend this place. The accommodation is really good for the price, the pool is nice and surrounded with tropical greenery, it is super clean, and the staff is so lovely! I liked it so much that I booked one extra night.

Points positifs: Staff very friendly. Nice pool. Comfortable room.

Points négatifs: Need to prebook breakfast the day before. Place is at the back road which requires more waking to the beach.

Points positifs: Nice pool, clean rooms, all good

Points positifs: Gorgeous property. The villas are modern and comfortable, the gardens are lush and the pool is beautiful. Extremely reasonably priced for the quality of hotel! Enjoyed every minute of my stay. Highly reccomend for Bangtao beach.

Points positifs: We like the daily clean up and bottles of water. (Except there was no cleaning on sunday?). The pool is really nice and its nice that you have a little kitchenette where you can make coffee and toast some bread if you like.

Points négatifs: The bed was very hard. The office was closed for 4 days and we had to ask ourselves how we should check out with a closed office. They had a good solution but its kinda weird we needed to ask about it instead of getting informed by the staff

Points positifs: Nice, little pool. As there were almost no guests in the property, breakfast was not available there. Good value for money!

Points négatifs: As there were no other guests, the atmosphere was a bit strange.

Points positifs: Great location, super cozy, absolutely beautiful garden. Feels like a hidden gem. 1 minute walk to beach, restaurants & shops around the corner. Lovely staff. Breakfast was good too. Fair price. Would come back!

Points négatifs: AC a bit intense. We covered it with a towel, and then it was ok. Smoke & rooster screams from neighboring house might bother some.

Points positifs: the location was amazing the staff was really nice

Points négatifs: there were lots of mosquitos in room

Points positifs: the Staff were just lovely. As we were the only people there we had the pool completely to ourselves.

Points négatifs: Very noisy due to renovations. Very quiet.

Points positifs: Great location, friendly staff, nice pool, really nice rooms, fantastic stay!

Points positifs: really really friendly staff Restaurant was OK

Points négatifs: Rooms are basics

Points positifs: Petit ensemble de bungalows dans un joli jardin et jolie piscine. Pas enfront de mer mais a 1 minute a pied. Ambiance tranquille

Points négatifs: Rien a redire

Points positifs: The staff were courteous, always tried to be helpful, smiled and acknowledged our presence everywhere, even on the street. They were absolutely wonderful.

Points négatifs: I have nothing derogatory to say about the establishment. We only ate breakfast and an occasional snack in the restaurant given that it is Halal. Food was always wonderful and plentiful but there were many other restaurants in the area where the serving of Halal was not a problem.

Points positifs: Magnifique jardin, calme et reposant. Jolie piscine. Le bungalow est bien décoré, spacieux, climatisé avec un grand lit très confortable. Très propre. La plage est à 100 mètres.

Points positifs: The location of this place was great! Easy to get around and the beach was only a minute walk away. The staff was friendly and the place it self was wonderful.

Points négatifs: Everything was wonderful here

Points positifs: Nice little affordable chalets!! Great stuff very nice and helpful

Points positifs: L emplacement: proche de la plage au calme à proximité des commerces. Les petit chalets sont très mignon et bien équipés. La literie était très confortable. L accueil était très agréable.

Points négatifs: La piscine n était pas propre dommage...

Points positifs: It was a comfortable stay as the room was spacious and clean. The bathroom has a separate shower and is nice and bright. The chalet is less than 2 minutes walk to the beach!

Points positifs: This was the most relaxing holiday ever! I have a 15 month old girl and she just loved it! We loved it too! You can use the stroller everywhere on the compound. The breakfast was great! The restaurant had ok food! If you don't want to leave the hotel, then that food will do...There are other restaurants on the beach and you can walk to them from the restaurant. There are 2 restaurants across the street from the hotel and a 24 family mart as well!. I will come back! The kitchen in the room has everything from scissors to bread knife to bottle opener!

Points négatifs: bed a bit too soft for us.

Points positifs: We're an older couple w/ no kids and chose to stay here because friends of ours, who have kids, stayed at Sunwing. And our 6 night stay was, overall, most impressive. The breakfast buffet is "resort large" with anything you can imagine. Our large room on the 2nd floor was quiet with a balcony. The bed was comfortable and we also had a large couch which was nice when our friends visited a couple of nights. During the day, the friends kids had plenty to do since they have so many pools and of course the beautiful sandy beach. Being in our 40's, we are definitely ok with the family aspect of the this resort. It is quiet around 8:30 at night as Bangtao seemed to be the quieter overall beach, which was excellent.

Points négatifs: The one knock on Sunwing, beyond the large breakfast, is the kitchen was ok. We chose to walk the beach and enjoyed other beachfront restaurants

Points positifs: Tout les ingrédients pour passer un bon séjour sont réunis. Hôtel très propre,pieds dans l’eau, chambres agréables. Ménage fait chaque jour. Wifi impeccable. Très très jolie plage. Le personnel est serviable. Des transats pour tous le monde. une supérette juste à côté ouverte 24h/24. En face de l hôtel deux restaurants sympathiques (je recommande celui de gauche). possibilité d organiser des excursions avec l hôtel. Bref une adresse à recommander !

Points négatifs: Un petit effort pour le petit déjeuner serait appréciable.

Points positifs: Beautiful hotel. I liked the layout of the whole place. I checked out other supposedly better hotels on the same beach and there beach front areas we're very poor.

Points négatifs: The reception area looks like a hospital waiting room. And the breakfast needed a bit more imagination.

Points positifs: Chambres bien agencées Confort de la literie Personnel attentif

Points négatifs: Odeurs d’égout récurrentes Qualité de la cuisine moyenne

Points positifs: Second time in 4 months and just as magical as the first time (and also low peak period)... I absolutely love this place and feel my heart come alive at the sound of the first crashing wave. Everything is amazing and the new family mart just opposite the street is an added bonus for cheaper snack options as the onsite store is/was really expensive!

Points négatifs: Only disappointment was the lack of flexibility for a later checkout considering the hotel was at least half, if not more, empty..I would have appreciated an extra hour or two.. but I found a comfy lounge chair for a nap....

Points positifs: The rooms were spotless and cleaned daily so they were always perfect when we came back. The food is incredible and the pools are so much fun. We had a wonderful stay and we will be back!

Points positifs: Very clean. The staff maintain the property constantly through the day and night. Lots of amenities geared toward families. The staff are incredibly friendly and accommodating.

Points négatifs: Nothing to comment. The resort was amazing.

Points positifs: An excellent place for families.

Points négatifs: The only small problem was that the patio door didn't seem to lock. It is very safe so it wasn't a problem.

Points positifs: The big room and swimming pools and clean beautiful tropic garden. The massage at the hotel was super and not expensive. So relaxing to have a dinner on the beach next to the hotel and watch the sunset.

Points négatifs: the entertainment during the day was a bit poor. I've missed some chill music on the pool area, there was only music during the aquagym. Even no relaxing music at the massage.

Points positifs: Extremely family friendly. I travelled with a 10 and 1 year old and this hotel was great. Also great with awareness of allergies as my youngest child has anaphylaxis to bananas and I was worried about travelling with her but found the staff to be very understanding and accomodating.

Points négatifs: The room got damp due to the humidity if you turned the air conditioning off.

Points positifs: The room is big enough for family

Points négatifs: Food not that good