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Breakfast and Lunch buffet offers a great variety and quality is good. A la carte restaurant was nice and service was good. Beautiful and well kept gardens. You have to book 24 hours in advanced for the special restaurants and for water activities (like using a kayak!) which is closed by 3pm. The pool area is loud and not very clean as MANY people seems to spend the whole time at the pool bar. Shows and night activities are poor.
Water sports staff was not very helpful and we missed out on activities due to this.
The pool and drinks are good. The beach is nice but not close to as nice as other beaches nearby. Most of the food is buffet only and extremely greasy. Even the non-buffet food is pre-prepared and not very good. They will not accommodate vegetarians. The beach is extremely rocky. Water activities are outsourced to another company, and doing anything requires reservations in advance and a walk away from the beach. Overall this is not a good value or experience as compared to staying in a non-all-inclusive somewhere else in Costa Rica with a better beach and eating out.
We liked Riu, the staff was great and the facilities were good We were however, disappointed in the quality of the food and the evening shows were second rate
Our kitchen had only a hot plate and no hot water coming in out of the faucet--no water at all so it wasn't connected. We had to boil water to wash dishes. There were bugs everywhere because the place was pretty much wide open to the outdoors. There was in fact a birds nest in the kitchen and feathers in the dish rack. AC only in the bedrooms and very little space or furniture to do anything else. The staff however was excellent. Big parties went on the the Spanish speaking staff had entertainment going all the time for the children, which sounded like they were having a ball. I however was not.