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The bed was extremely comfortable and there were many pillows. Very nice and responsive staff. Complimentary Yoga mat on request. The room design was cold and dark (no overhead light, and the lamps had fluorescent bulbs), the bathtub creaks when you stand on it to shower, and the carpet had little white hairs on it, but they did clean it well when I complained. The pool room is dank, outdated, and uninviting, the picture online makes it look much better than it is. We did not want to use it at all and that feature was part of why I chose the hotel.
Lots of things to do and a very nice place. Enjoyed my stay.
Our say was great and the staff was amazing and helpful. It was nice that the hotel was connected to the convention center so we didn't have to worry about driving and parking. The only i really have to complain about is even though the room was clean and nice the bathroom need to be clean just a bit more. The shower curtain was growing mold andi found hairs in the tub.
Placed a breakfast order, when it didn't come at the time I called and they said it would be a few minutes 20 minutes later still no breakfast. Finally told them to cancel the order which they did (no charge).
Room and view was amazing. Staff was really friendly. Location was perfect for access to downtown and attractions. Prices at hotel lounge were rediculously high.
Good location. Close to everything. Getting woke up at 7:00 am from the laundry guy coming to wrong room. Then the cleaning lady just walking into our room without knocking and we had the do not disrupt sign on.
Great location Substandard service due to understaffing. Dirty sheet not changed, had to wait to be seated for breakfast because all tables were dirty. If you have 3 events going on downtown one weekend you need ample staff. Beautiful facility.
The staff was the best part of the whole place. Overall a beautiful place definitely worth going back to and you were treated like you are the only one that matters. The beds are super comfortable and the bathrooms are a nice slice of home. The bar and room service are a touch overpriced but the service itself is great, the staff makes up for the price I suppose.
Quality of service by stsff Rooms are small. Quality of food and food options are low
Called for more bath towels and never delivered to room. Called 10min prior to pickup car from valet and still had to wait 10min for car to be brought to front door.
The bed was worn out and lumpy. The position of the toilet bowl in relation to the shower is terrible. It is impossible to sit straight and take care of business- for such a nice hotel someone should be in big "DO DO" over this.
Location, King Sized Bed. Tiny room, poor wait staff, cramped and outdated amenities.
Assez grande suite avec tous les équipements dont vous pourriez rêver. L'emplacement en ce qui concerne le shopping et les restaurants.
Le personnel à la réception et le service de chambre. Le service de chambre était rapide et nous l'avons beaucoup apprécié. Rien ne vient à l'esprit.
Grands lits Le Price Point Il n'y avait pas de fauteuil roulant les clients La moquette était ripes dans et il était un peu démodé
Great location. Lots of shopping across the street. No hot water or it took forever to get hot.
Location to dining and shopping, Convenient parking, sports bar inside hotel. Room temperature was too warm. Thermostat seemed to not work.
The bathroom was very nice and so was the bed!! Room service also! Too high of a charge for gratuity for just My Husband and I. The room itself was small and pretty basic for the price.
Location to shopping and restaurants. Easy access off highway.
The facility was somewhat dated, and not a very good value compared to other hotels in the area which I've stayed before. Front staff desk was good Facilities were somewhat dated rooms were average and the food at breakfast was only fair service at the dining room. Based on my experiences in the area and will not return to this hotel.
Excellent location we could walk everywhere in Easton. Wonderful staff Slightly dated, they allow dogs and we happened to be 2 doors down from one that barked every time someone walked in the hallway, also they seem to have a lot of large groups that stay in the hotel. On one evening our hallway was filled with about 40 tweens from around 8pm until 1am. It wasn't until around 11pm management decided to step in which they made several trips but wasn't until around 1am it completely stopped and in the morning the kids rans through the hallways switching the do not disturb signs around to other doors and we watched them go outside in the parking lot to play frisby letting the disk hit the guests cars, no one said a word. Staying 3 nights housekeeping never once stepped foot in our room and we had to stop them each day for fresh towels. At check in we took a king room with a sofa bed but if I had to do it again I definitely wouldn't sugest using the sofa for a bed. It was terribly uncomfortable and felt like all springs plus there were no fresh linens, only the bag we found shoved in a closet that we later found mouse poop on. We let management know but they claim even though we paid full price for the rooms since we booked on kayak there was nothing they could do & offered us a free breakfast.
Att Easton Town Center, quite possibly the best, most complete shopping area ever. Beautifully decorated for Christmas. The Hilton is a 4 star hotel with full service in the right spot.
I liked the location I didn't like how the way some not all of the front desk staff does business maybe they were having a bad day or somthing but that was the first time and hopefully the last time I got attitude from the staff
The facility was beautifully designed and decorated. I had a positive first impression at entry. N/A
Price Everything, customer service is horrible. Tamara on the front desk has the worst guest relations/customer service I have ever encountered. I rented 2 rooms for 2 nights for my family, 5 of is traveling, and it was horrible. The rooms are old, unrepaired water damage and just "icky". The breakfast attendant must truly hate her job because she treated everyone with as much disdain as possible. I will never stay here again and I would caution anyone looking to stay here as well. August 12, 2016.
Nothing I made reservations at the wrong Hawthorne. I called the Hawthorne on Hamilton Rd. To make reservations for my son to spend the night alone. The person I spoke to said because I wouldn't be spending the night I had to make reservations with Priceline. I booked the hotel in N Cols by mistake so I called Priceline and they said given my circumstances the hotel may issue me a refund. So I called and asked for the manager. The female I spoke to on Sunday June 12 was condescending, rude and extremely mean. I don't think I have ever spoken to anyone working in the customer service field this horrible. She could have said, I'm sorry but I can't refund your money but I felt like she was a gift with me and she told me she wasn't going to refund my money and hung up on me. My son was literally in Columbus, without a car and no transportation so I called a friend of mine who drove 3 hours to get my son, pay for his hotel, and make sure he was safe. I also want to add I checked on Facebook and the reviews for the Hawthorne North Columbus are atrocious and I know why first hand. The female should not work with people. She made me cry I was so worried about my son. Thank God there are decent people out there. She is not one of those people.
Suite was large and perfect for a 3 generational family including the family dog. The suite was poorly maintained, mold on the ceiling in the shower, front door didn't want to close well, there was grease and stains on the wall next to the stove, grease and dust on top of the refrigerator, ice maker made very little ice over the 2 dsys we were there. Trying to get clean towels was a chore, the staff acted as if we were going to steal them and everything else that wasn't nailed down. The other guests were great, the staff, not so much with the exception of Tamara at the front desk - she was great!
Staff was friendly and accommodating, and the room was clean. Crib brought in for baby right away. Bathroom was well-kept. Hot tub and pool were busy, but generally in good shape. Room was old, where A/C had a little bit of musty smell. Shower fixture was older and the hotel in general looked dated. Some part of the hotel grounds and hotel itself were dirty/grimy. Could not be convinced this was a true 3.5 star hotel.
My original room was not to my satisfaction but the staff was very polite and accommodating and quickly fixed the problem and got me into a different one. The grounds were beautifully kept and the hot breakfasts and promotional complimentary dinner were great perks. The rooms are old and in some need of repair but they are clean enough and very roomy making this hotel a great value.
Nice suite. Complete kitchen. Very good breakfast. Very close parking to the suite. Accommodated our ground floor need. We were not informed that we had to request room attention. I had to walk to front desk to get clean towels. Should have been done while we were out for the day.
Quiet room with kitchen and frigerator Workout room was dirty. The physical exterior needed paint and the deck needed updating
I was near a shopping mall USED shampoo,smoke detector need a battery and the staff didn't do nothing about it for two days that i was there. Only good that we got was its pet friendly
It was clean, for the most part. The front desk staff told me where to park the company truck, so that they could see it on their security cameras. The fact that I need to park the company truck in front of the security cameras so that it would be safe. The rooms looked clean with the exception of the couch which was covered in nasty looking stains. The place is cheaply built and poorly maintained, it is just worn out. I did not feel, as there were drug dealers outside my window selling drugs until late at night.
Pool, but there was cars pulling up and bringing people that were not staying there in. Safety, neighborhood, quality.
The location. Everything else.
did not feel secured. I will never go back there.
Clean room, good location in the downtown arena district. Noisy and overpriced
Location The hotel is old and needs updating. Not very clean and definitely not worth the money.
people are trying to be helpful to us. houskeeping was bad. smoking was not allowed. crowdeness at reception. restaurants are few. no safety box in guest room.
Location The bed was not comfortable...Not enough pillows, and the air in the room wouldn't get cool enough...The view from our window was a scenic view of the roof.
Location, price and staff. Hotel is sorley in need of updating. Pool and exercise facilities are totally lacking. Guest bathroom is out dated. The shelf in my closet was broken and hanging on my one screw.
Le court trajet en voiture jusqu'à l'hôpital, et c'est tout près de nombreux restaurants, épiceries, et une station-service. Nous vérifions toujours qu'il n'y a pas de punaise de lits quand nous séjournons quelque part, quand mon copain a soulevé le matelas, nous avons trouvé un couvre aiguille, l'employée de la réception nous a transféré dans une autre chambre quand nous le lui avons dit ce qui était très agréable mais j'espère qu'il n'y avait pas d'aiguille dans la chambre au dessous du lit ou quelque chose comme ça.
Breakfast left alot to be desired cold coffee and nowhere to sit
Great location to arena district downtown.Only $10 to park, which beats the higher prices at hotels nearby.Room was large and clean. Great deal for 2 star hotel. Breakfast was pretty below avg even for continental. Only a few muffins, bagels and toast.
The location and the staff Thr room's restroon it looked old and there was bad smell
Location Worst pillows I've ever had in a hotel.....THE WORST! I would recommend the hotel because if it's location, but bring your own pillows
What I liked the most at Red Roof Inn downtown was the staff I came in contact with. Shamika, Shey, Andrew, JJ. See you all next time I stay at Red Rood Inn downtown.
the breakfast lacked a lot. Not like the other hotels offer.
The employees especially the woman security guard and 3rd shift front desk person treated me like a shady criminal or something.. Accused me of not being g a guest and extremly rude
Location Very dirty and smelly with a history of bed bugs I learned later. I booked two nights but stayed none - checked out after returning from dinner and drove home.
Location and room itself.
This guest did not leave comments about this hotel.
The front desk staff were amazing! Consistently. Friendly, helpful, attentive & generous.