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What a beautiful hotel! The views are breathtaking! The staff was amazing, very accommodating, and highly service oriented. The flowers that greet you in the lobby were innovative arrangements, beautiful to view, and lovely to smell. Our room was so clean, and all of the essentials were there. The bathroom was highly functional for 2 -- separate room with toilet, and double sink so that 2 can get ready at the same time. I loved our balcony, and used it every day to read a book, or enjoy the view. The restaurants were fabulous -- they have thought of everything. The outdoor restaurant was my favorite. If you forget your sunglasses while the sun is setting, they have extras. If it is chilly once the sun goes down, they have blankets. There is just one change that I would request in our room, perhaps others. The air conditioner was probably the noisiest that I've ever heard -- each time it 'kicked on' it would wake us all through the night. There must be quieter technology available, a...
I had been looking for a hotel in which we could stay for a long weekend. This was one of 2 hotels recommended by a family member, and we couldn't have been happier with our stay. The staff was very friendly, welcoming and helpful. Our favorite spot was the outdoor patio/bar which we enjoyed the beautiful weather and views.
Staff @ Ritz LN are amazing-anything you wish at anytime can be yours. Club level (hob-nob w/the rich & famous) is worth every penny! Stayed at a few other RC properties & this one is by far my fav-not as stuffy as other Ritz-mix high class w/CA beach culture. Gorgeous spa; great products and a knowledgeable staff. Highly recommend wine flights at Eno for a fun time-avoid chocolate flights (rip-off) but the cheese & olive flights are great! Heading back for a week(yes, loved it that much;o) Bottom line-you will come back giddy as a school boy(or girl)!
Came here for a weekend getaway with my lady. From the moment we arrived we were very impressed with everything. Location is beautiful - hotel sits on a cliff overlooking the Pacific. We just relaxed and enjoyed our time in the Laguna area. Treat yourself...stay at the Ritz.
We have stayed many times at the Ritz Laguna, but since undergoing a complete renovation its truly spectacular. The ocean views are to die for.
We really enjoyed our stay there. They went out of their way to make sure that our room was everything that we wanted. The service was incredible, always so warm and welcoming. We will definitely be going back for a longer stay.
I went with two girlfriends and the hotel was all we could ask for and more. Our room had an amazing ocean view with huge fluffy beds and a large flat screen tv. Both pools were very nice as well as the jacuzzis. The restaurant was good but pretty pricey. I would stay here again!
The entire hotel staff knew my name from the moment I walked in the door. Everyone was friendly and everything from the food to the room was excellent. I enjoyed the pool and the room was big and spacious but comforting and welcoming at the same time. I'll definately stay again.
Absolutely the best! Best in location, features, staff and food. Nothing can compare!
This hotel caters to their guest needs, whatever they can do to make your stay fantastic, they will do it. No matter what time it is, they will accomodate! Their rooms are clean, their bed and pillows are comfortable. When they turn down your bed at night, you feel more like home.
Beautiful hotel. Nicely renovated. Service was ok. Miss the service touches from the St. Regis. Seemed understaffed at front desk. Breakfast at Aveo restaurant overpriced and ok, not wow. Was offered a 'flash sale' upgrade at check in which felt awkward for a luxury hotel.
Breakfast is included. Beds are good enough. Almost no water pressure in the shower.... seriously, it's awful. The room smelled like they just spray Febreeze all over the place instead of opening the window every once in a while. The breakfast food was mostly good enough, but nacho cheese inside of an omelette? Such a gross surprise. I was also unplesantly surprised to see that i had to pay $10 a night to park in super tiny spaces.
Noise from street
How clean the rooms were & the value for the money
Vieux. fatigué. Il y avait des fourmis dans la chambre à coucher. Réceptionnistes désagréables. Offre limitée "centre d'affaires". Vraiment pathétique dans un restaurant. 3.50 $ Pour une tasse de café !
Il n'y a pas vue sur la mer
Great location. Comfortable clean living area. We had fun hanging out on the deck. Bathroom definitely needed an upgrade and it wouldn't hurt to clean under the mat in the tub once in a while.
I chose this place because it was close to where I needed to be early the next morning. And because it had a pool and was close to the beach in case I wanted to take a dip. It delivered on all those. The staff was friendly and helpful and the parking lot big enough for me to park my car with trailer while not causing problems for other guests.
Really not much to dislike. It was quite, comfortable, close to everything and reasonably priced for the areas. The only issue was the jetted tub did not work or hold water the best, which was really a minor nitpick, otherwise it was great.
Clean room at a good price. Breakfast exceeded expectations!
The location is good. The breakfast is good, a lot to chose from. My second day there however, they closed the door 4 mins early and all I wanted was a banana but couldn't get one. One of the beds in the room had crumbs when I pulled the the comforter back. The temp is locked so I was cold the whole stay since I couldn't get the heat going. Parking is really limited. I was there for business and checked out at 9:30 am. I left the city at 7pm. Got home and realized I left my keys there. The staff had them yet never attempted to get a hold of me to let me know. That's pretty bad customer service. So I get drive 2 hours each way to go pick them up.
The pool was really nice. Rooms are not modern. They overbooked on our class of room so we had to go with an "upgrade". It was a two queen room with a gross jetted tub. We would prefer a king with our infant.
The price was nice, I liked that they had a light breakfast but this is about it. 1st the 2 beds in our room were so hard we didn't get any sleep. I couldn't wait to get home so I could finally sleep. The beds felt as hard as the table in our room. 2nd the air conditioning in our room was out. I was told because it was humid that day that is why the air conditioner was broken. I was so close to driving home that night we stayed. We drove over an hour to stay here and the other 3 ladies with me didn't want to get in the car and drive home Saturday night. When I asked the front desk about the air conditioner and the bed she pretty much said "oh well". In my mind she made me feel like well I got your money and you can leave if you want. I would not recommend anyone to stay here.
Has agreat location and the staff is very friendly. Very Noisy, We could hear our neighbors on the room above us walking until 3 am and then at 6.30 or 7 people going down the hallway, you can hearing them talk like they are inside the room. Badly isolated walls.
The Holiday Inn has everything someone needs for a quick weekend trip. Poo/jacuzzi, big rooms, friendly staff, and the location is perfect for walking into downtown San Clemente.
The young man at the front desk was courteous and diligent. He had a wonderful welcoming smile. He also came to the room to fix the TV which had no reception. The location is right off the freeway so easy access to beach and campground or any amenities There was an odd odor everywhere. Damp. Tiny bathroom and tub. AC was so loud. It took over an hour to get the tV fixed. To be fair it was very busy at the front desk but he was working by himself.
I liked the Jacuzzi tub, and that's... IT!!! I wouldn't stay here again if they paid me... Well, maybe if they paid me $20.00 and hour to stay for a night. This place sucks. It's next to the freeway so there's no relief to the droning on of tires on road... The staff was less than helpful, I had to practically yell at the guy to do his job which he was very inept at doing. As twenty minutes into the yelling process I finally got the room we booked, and we enjoyed what was left of our evening... But the bed, sheets, and pillows came from Wal-Mart or Big Lots which is not the $260/night quality I expected. I expect that of about $100/night hotel. This place has ZERO value. Go here if you like burning your money.
When the word "boutique" is in the name, there's your 'tip off'. This is an older motel property that someone sweetly tried to 'gussy up', many years ago. A fair value for the price, though. The reservationist, (only staff), was very friendly, and helpful. I had to ask for a washcloth, and the TP roll hadn't been refilled.
Comfy bed, location close to our son's apartment. No air. No hairdryer. Coffeepot but no coffee grounds or anything else to make coffee with. Refrigerator made strange noises. A lot of outside party noise. Microwave turntable was broken. Worst of all, dirty floor and funky smelling bathroom. We were assured someone would clean the room. Came back late, no clean up, not even the bed was made. Then found out the next day that there was no maid service whatsoever.
The staff was friendly "lucky" was great to work with. He even offered a 2 bedroom for 15$ extra. The place isnt made for kids. If you want a place to sleep with a shower for a cheap price. Stay here. I'd stay again. They adder soaps and stuff but is bring my own
The location was central to San Clemente allowing me to walk to places for dinner and drinks. The manager (Lucky) was friendly and helpful given the circumstances. The room was fine for a 2* hotel; actually somehow I had a two-bedroom unit for some unknown reason. I had a reservation for two nights booked months in advance. However, the property was overbooked and only honored one night of my reservation, without explanation or advance notice. The on-site manager wasn't in the loop with the remote owners (unreachable) on the situation. I had to scramble to find another place to stay the next night.
The manager lady was really nice & helpful.
My husband and I arrived on the train in San Clemente and walked up to the B and B! Frieda was not home, but gave us the code to get in and was so sorry she was not there to greet us! She volunteers with the senior center and was with them! I love that lady! We got into the house and our room was lovely! The house was so cool, full of treasures from friedas travels! Again, I just adored her! We are vegetarian and she made us special breakfasts! She is an amazing cook! We stayed two days and had an amazing time! The b and b provides, beach towels, chairs, coolers, boogie boards, water bottles, and whatever we needed! Such a great stay!
I got what I paid for.
Usually we stay at Best Western. Now I know why. When we got there we had a cold shower. The manager said he would check the water heater. Woke up the next day and still a cold shower. We had to leave a day early,(not their fault), but they wouldn't reduce the cost one iota. A reason I stay at BEST Western. Don't recommend this place.
Close to the event I was attending. Has a baseball field across the street great since my team was in town for a baseball tournament. A little noisy, Room a had a light smell of smoke even though it was a non smoking room, Parking is tight,
This location was near the Casino which were visiting. I don't know if it is Kayak or the Days Inn, but we were placed in what may have been the worse room in the building, when the most of the rooms in the hotel were available. Interior Decoration was maybe what you would expect at this price point, but its still pretty bad. Though it didn't bother me too much, we discovered a dead roach in our bathroom the next morning.
Good location NEVER expected to be given a smoking room without ever giving consent. Gross.
location was good to restaurants and beach. Room was very clean. Parking was horrible for a pick up truck or anything bigger than a honda type vehicle Bed was small and uncomfortable
It was reasonably priced and near to our daughters home.
It was convenience, that's why I stayed here. Again, the staff was very rude upon checking in.
As noted online, it was very close to Camp Pendleton where we were visiting family.
It was only overnight but was comfortable and clean. No coffee making facilities.