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We have stayed many times at the Ritz Laguna, but since undergoing a complete renovation its truly spectacular. The ocean views are to die for.
The entire hotel staff knew my name from the moment I walked in the door. Everyone was friendly and everything from the food to the room was excellent. I enjoyed the pool and the room was big and spacious but comforting and welcoming at the same time. I'll definately stay again.
I had been looking for a hotel in which we could stay for a long weekend. This was one of 2 hotels recommended by a family member, and we couldn't have been happier with our stay. The staff was very friendly, welcoming and helpful. Our favorite spot was the outdoor patio/bar which we enjoyed the beautiful weather and views.
Absolutely the best! Best in location, features, staff and food. Nothing can compare!
We really enjoyed our stay there. They went out of their way to make sure that our room was everything that we wanted. The service was incredible, always so warm and welcoming. We will definitely be going back for a longer stay.
Staff @ Ritz LN are amazing-anything you wish at anytime can be yours. Club level (hob-nob w/the rich & famous) is worth every penny! Stayed at a few other RC properties & this one is by far my fav-not as stuffy as other Ritz-mix high class w/CA beach culture. Gorgeous spa; great products and a knowledgeable staff. Highly recommend wine flights at Eno for a fun time-avoid chocolate flights (rip-off) but the cheese & olive flights are great! Heading back for a week(yes, loved it that much;o) Bottom line-you will come back giddy as a school boy(or girl)!
This hotel caters to their guest needs, whatever they can do to make your stay fantastic, they will do it. No matter what time it is, they will accomodate! Their rooms are clean, their bed and pillows are comfortable. When they turn down your bed at night, you feel more like home.
Came here for a weekend getaway with my lady. From the moment we arrived we were very impressed with everything. Location is beautiful - hotel sits on a cliff overlooking the Pacific. We just relaxed and enjoyed our time in the Laguna area. Treat yourself...stay at the Ritz.
What a beautiful hotel! The views are breathtaking! The staff was amazing, very accommodating, and highly service oriented. The flowers that greet you in the lobby were innovative arrangements, beautiful to view, and lovely to smell. Our room was so clean, and all of the essentials were there. The bathroom was highly functional for 2 -- separate room with toilet, and double sink so that 2 can get ready at the same time. I loved our balcony, and used it every day to read a book, or enjoy the view. The restaurants were fabulous -- they have thought of everything. The outdoor restaurant was my favorite. If you forget your sunglasses while the sun is setting, they have extras. If it is chilly once the sun goes down, they have blankets. There is just one change that I would request in our room, perhaps others. The air conditioner was probably the noisiest that I've ever heard -- each time it 'kicked on' it would wake us all through the night. There must be quieter technology available, a...
I went with two girlfriends and the hotel was all we could ask for and more. Our room had an amazing ocean view with huge fluffy beds and a large flat screen tv. Both pools were very nice as well as the jacuzzis. The restaurant was good but pretty pricey. I would stay here again!
Beautiful hotel. Nicely renovated. Service was ok. Miss the service touches from the St. Regis. Seemed understaffed at front desk. Breakfast at Aveo restaurant overpriced and ok, not wow. Was offered a 'flash sale' upgrade at check in which felt awkward for a luxury hotel.
Noise from street
How clean the rooms were & the value for the money
Breakfast is included. Beds are good enough. Almost no water pressure in the shower.... seriously, it's awful. The room smelled like they just spray Febreeze all over the place instead of opening the window every once in a while. The breakfast food was mostly good enough, but nacho cheese inside of an omelette? Such a gross surprise. I was also unplesantly surprised to see that i had to pay $10 a night to park in super tiny spaces.
I have never written a review, don't usually have time or really notice the little differences between hotels. Well this was an exception....The hotel is under major construction, which was not mentioned anywhere. It was literally drywall and dust everywhere. After the check-in attendant telling me "well we tell everyone who calls in to book a room with us about it, you must have booked with an affiliate" me and my fiance decided to stay anyway. As we waited 7 minutes for the elevator, we started doubting our decision, then we got to the room....no sheets, couch was open, cushions everywhere scattered throughout the room, and the toilet hadn't been flushed. I called the front desk and they said they would bring up keys for another room, as we waited, which took a while, since the elevator wasn't working, a nice employee Irene showed up. But in the meantime we booked a room at another hotel in the area. Well, since our wedding will be in the area in 8 months, we know one hotel that will not be on the recommended list of places to stay.
Love the hotel. Staff was very attentive. Just surprised when I received such a big charge for such a cheap toothbrush. For $200 a night I would have expected it to be free. Expensive dollar store toothbrushes.
Location was very convenient and close to beach Room was very noisy ... Hot ... Air conditioner sounded like it was going to blow up
liked the location and staff Attention to detail was missing ( fresh cookies on arrival, coffees and toiletries replaced for day 2, room service tray pick up)
The location is across from the beach (although not why we were there) and the staff was nice. They have great marketing. Put the beautiful renovated rooms first on the website. Then when someone gets duped into paying $225 A NIGHT, they check in and realize they are getting one of the old, dirty, dilapidated rooms where the AC doesnt work, the mattress is worn and slants inward and there is mold and peeling paint on the bathroom ceiling. Perhaps you should be up front about what room you are getting at booking. Or maybe adjust the price so if you get an unrenovated room it reflects the motel like quality room you are receiving. The staff was nice and the renovated lobby was pretty. No doubt it will be a Hilton quality hotel by the end of the renovations.
We enjoyed how close the hotel was to the beach. Nothing
Room was nice for the money, we had a nice view of the ocean. They remodeled the lobby, it looks nice. Air conditioning did not work at all., shower door opened out, so you couldn't enter or close bathroom door. Made using the bathroom inconvenient. I'm surprised anyone would approve that.
The Staff was really great!! So helpful and courteous at check in. Hallways third floor smelled bad. Water damage or something. But the room was lovely
Location is great! Friendly staff! Good vibes at the rooftop bar and food was good! Parking prices are ridiculously high!!! Self park and valet should not be the same price an. Regardless $22 dollars a night is offensive!! Layout of room was a little awkward with the bathroom being super close to the bed and the shower door almost hitting the bathroom door... Otherwise room was nice!
I chose this place because it was close to where I needed to be early the next morning. And because it had a pool and was close to the beach in case I wanted to take a dip. It delivered on all those. The staff was friendly and helpful and the parking lot big enough for me to park my car with trailer while not causing problems for other guests.
Great location. Comfortable clean living area. We had fun hanging out on the deck. Bathroom definitely needed an upgrade and it wouldn't hurt to clean under the mat in the tub once in a while.
Really not much to dislike. It was quite, comfortable, close to everything and reasonably priced for the areas. The only issue was the jetted tub did not work or hold water the best, which was really a minor nitpick, otherwise it was great.
Clean room at a good price. Breakfast exceeded expectations!
The location is good. The breakfast is good, a lot to chose from. My second day there however, they closed the door 4 mins early and all I wanted was a banana but couldn't get one. One of the beds in the room had crumbs when I pulled the the comforter back. The temp is locked so I was cold the whole stay since I couldn't get the heat going. Parking is really limited. I was there for business and checked out at 9:30 am. I left the city at 7pm. Got home and realized I left my keys there. The staff had them yet never attempted to get a hold of me to let me know. That's pretty bad customer service. So I get drive 2 hours each way to go pick them up.
The pool was really nice. Rooms are not modern. They overbooked on our class of room so we had to go with an "upgrade". It was a two queen room with a gross jetted tub. We would prefer a king with our infant.
The price was nice, I liked that they had a light breakfast but this is about it. 1st the 2 beds in our room were so hard we didn't get any sleep. I couldn't wait to get home so I could finally sleep. The beds felt as hard as the table in our room. 2nd the air conditioning in our room was out. I was told because it was humid that day that is why the air conditioner was broken. I was so close to driving home that night we stayed. We drove over an hour to stay here and the other 3 ladies with me didn't want to get in the car and drive home Saturday night. When I asked the front desk about the air conditioner and the bed she pretty much said "oh well". In my mind she made me feel like well I got your money and you can leave if you want. I would not recommend anyone to stay here.
Nice pool, awesome bed, enjoyed my stay! Couldn't take a bath because it was always draining the water :(
I loved the free breakfast - so many tasty options! I also loved that the bath products are Bath & Body Works. The whole place was very clean and quiet; I really loved staying there. There isn't a ton of lighting in the bathroom, so it's a little dark while showering. It's not a problem at all but that's my one minor complaint about the room.
Staff was very helpful, rooms were very clean, excellent breakfast included. Also liked having refrigerator/coffee/microwave in room. Even though right next to the highway, we did not hear traffic noise or any noise from other rooms.
From check-in to check-out this Holiday Inn exceeded my expectations of what I would expect in a hotel. Guri (excuse the misspelling) at the front desk made my check in process and my stay a 5 star experience. Ian on the Night Audit made the evenings and early mornings exceptionally outstanding and comforting. I will always look recommend and stay at this location after this experience. Thank you all for making my stay so enjoyable. The location is a bit strange and off the map. But once located, it is easy to find. One recommendation I would make is to communicate when guests have a late checkout. On several occasions I had a 2pm checkout which was approved and verified with management but yet the house keepers walked in at 11:00-1:00pm. Communication is key in situations such as these.
Close to Camp Pendleton. My son is a Marine! Close to freeways Clean hotel Continental breakfast was good
The rooms are clean, and the staff was terrific. The front desk staff and the house cleaning staff were outstanding. A little hard to find. A bigger sign near the road would be helpful.
The room was very comfortable and clean. Nice breakfast. We forgot some shoes in the closet on a Thursday. I called the next day to ask if they had been found and they said they did not have them. We had to go that way on Friday and stopped in to ask again. Front desk clerk remembered my call and claimed they were still missing. We asked to talk to housekeeping and she found the shoes for us. Don't give up after one call if you forget something. Also, while they claim to be pet friendly, there is no grassy area for them.
Has agreat location and the staff is very friendly. Very Noisy, We could hear our neighbors on the room above us walking until 3 am and then at 6.30 or 7 people going down the hallway, you can hearing them talk like they are inside the room. Badly isolated walls.
The Holiday Inn has everything someone needs for a quick weekend trip. Poo/jacuzzi, big rooms, friendly staff, and the location is perfect for walking into downtown San Clemente.
I liked the Jacuzzi tub, and that's... IT!!! I wouldn't stay here again if they paid me... Well, maybe if they paid me $20.00 and hour to stay for a night. This place sucks. It's next to the freeway so there's no relief to the droning on of tires on road... The staff was less than helpful, I had to practically yell at the guy to do his job which he was very inept at doing. As twenty minutes into the yelling process I finally got the room we booked, and we enjoyed what was left of our evening... But the bed, sheets, and pillows came from Wal-Mart or Big Lots which is not the $260/night quality I expected. I expect that of about $100/night hotel. This place has ZERO value. Go here if you like burning your money.
The young man at the front desk was courteous and diligent. He had a wonderful welcoming smile. He also came to the room to fix the TV which had no reception. The location is right off the freeway so easy access to beach and campground or any amenities There was an odd odor everywhere. Damp. Tiny bathroom and tub. AC was so loud. It took over an hour to get the tV fixed. To be fair it was very busy at the front desk but he was working by himself.
The location was central to San Clemente allowing me to walk to places for dinner and drinks. The manager (Lucky) was friendly and helpful given the circumstances. The room was fine for a 2* hotel; actually somehow I had a two-bedroom unit for some unknown reason. I had a reservation for two nights booked months in advance. However, the property was overbooked and only honored one night of my reservation, without explanation or advance notice. The on-site manager wasn't in the loop with the remote owners (unreachable) on the situation. I had to scramble to find another place to stay the next night.
The manager lady was really nice & helpful.
The staff was friendly "lucky" was great to work with. He even offered a 2 bedroom for 15$ extra. The place isnt made for kids. If you want a place to sleep with a shower for a cheap price. Stay here. I'd stay again. They adder soaps and stuff but is bring my own
Comfy bed, location close to our son's apartment. No air. No hairdryer. Coffeepot but no coffee grounds or anything else to make coffee with. Refrigerator made strange noises. A lot of outside party noise. Microwave turntable was broken. Worst of all, dirty floor and funky smelling bathroom. We were assured someone would clean the room. Came back late, no clean up, not even the bed was made. Then found out the next day that there was no maid service whatsoever.
When the word "boutique" is in the name, there's your 'tip off'. This is an older motel property that someone sweetly tried to 'gussy up', many years ago. A fair value for the price, though. The reservationist, (only staff), was very friendly, and helpful. I had to ask for a washcloth, and the TP roll hadn't been refilled.
My husband and I arrived on the train in San Clemente and walked up to the B and B! Frieda was not home, but gave us the code to get in and was so sorry she was not there to greet us! She volunteers with the senior center and was with them! I love that lady! We got into the house and our room was lovely! The house was so cool, full of treasures from friedas travels! Again, I just adored her! We are vegetarian and she made us special breakfasts! She is an amazing cook! We stayed two days and had an amazing time! The b and b provides, beach towels, chairs, coolers, boogie boards, water bottles, and whatever we needed! Such a great stay!
Usually we stay at Best Western. Now I know why. When we got there we had a cold shower. The manager said he would check the water heater. Woke up the next day and still a cold shower. We had to leave a day early,(not their fault), but they wouldn't reduce the cost one iota. A reason I stay at BEST Western. Don't recommend this place.
I got what I paid for.
This location was near the Casino which were visiting. I don't know if it is Kayak or the Days Inn, but we were placed in what may have been the worse room in the building, when the most of the rooms in the hotel were available. Interior Decoration was maybe what you would expect at this price point, but its still pretty bad. Though it didn't bother me too much, we discovered a dead roach in our bathroom the next morning.
Good location NEVER expected to be given a smoking room without ever giving consent. Gross.
Close to the event I was attending. Has a baseball field across the street great since my team was in town for a baseball tournament. A little noisy, Room a had a light smell of smoke even though it was a non smoking room, Parking is tight,
It was only overnight but was comfortable and clean. No coffee making facilities.
As noted online, it was very close to Camp Pendleton where we were visiting family.
location was good to restaurants and beach. Room was very clean. Parking was horrible for a pick up truck or anything bigger than a honda type vehicle Bed was small and uncomfortable
It was reasonably priced and near to our daughters home.
It was convenience, that's why I stayed here. Again, the staff was very rude upon checking in.