Points positifs : staff was great, drop off was easy.
Points négatifs : the additional fees incurred at drop off were not disclosed properly at rental. those fees should be disclosed when someone is making the purchase. it's shady and nobody feels good about their rental when they're slapped with that. the vehicle was clean and full of gas, i'm talking about the "standard" fees that everyone incurs.
Points positifs : Car was nice and clean
Points négatifs : There was no one there to drop off the car and they told my wife it would be $30 to change to a suv when they were out of the car we reserved... instead it was actually $60
Points positifs : Really good overall
Points négatifs : Good service
Points positifs : Everything
Points négatifs : Really good
Points positifs : The vehicle
Points négatifs : Someone handing drop off
Points positifs : The person at the counter at pickup was very friendly and professional. Car was clean and in good condition.
Points négatifs : $9.99/gallon for fuel is exhorbitant when the local market rate is around $2.15. I had every intention of filling it up (because I knew I would only use about 3 gallons which didn't justify a prepaid full tank) but was delayed because the job interview I was there for went long and I would have missed my flight if I'd stopped for fuel.
Points négatifs : Had to wait a day to get the car. Location was over booked and counter employee was rude about it. So we were stuck without a vehicle. Couldn't get dinner or anything we need to do done. Then they changed up twice for the rental. I will not ues dollar again. Back to Enterprise and staying
Return fees not as stated in agreement
Points positifs : The ladies at the front desk were absolutely wonderful, but do not feel that they understood the fees they said they were able to waive.
Points négatifs : That my charge when returning the vehicle was not what I was told in the rental agreement. I feel there was some dishonesty when I was told there were fees that would be waived, but then upon returning the vehicle found out I would be charged the added fees. I would have made other choices if I would have known this upfront. Either communication and training need to be done better or being honest about fees upfront and not surprising customers at the end of their trip when they return vehicles.
Best Dollar experience ever!
Points positifs : Ladarren was super helpful and great to work with!!!
Points négatifs : Nada
Professional and pleasant staff
Points positifs : Ease of pick up and drop off. Car was great.
Great and easy experience for a first timer!
Points positifs : Smooth, helpful, cheap!
Points positifs : Friendly counter help and rental was quick and easy!
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