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breakfast Matress was old, no plugs for cell phone
gym swimming no gymnasium
Wondeful room The rooms cleanliness could have been improved. Carpets were not clean.
Having your buffet suppers Room service, I had to phone 3 times to get some ice, my husband was very ill and I needed ice to make a cold compact for his head, the biggest problem was if I was going to pay for the ice?
Excellent service, very welcoming and Felt like home
Location was good for day activities only First impression was the condition of the building, very outdated, very inconvenient ascent of stair from parking lot with all the luggage. Internet never worked in room, even after getting vouchers from staff. Bathroom had moss on floors and outside furniture was disgusting. The breakfast room staff kicked us out when requesting a cup of juice 30 mim before opening due to an early tour we had. Overall very dissapointed.
View from balcony Unfriendly and slow reception staff
The comfort of the room and the first class breakfast buffet. Your reception is too slow, the check in should not take longer than 5 minutes. The room was not ready at 14h00.
The bedding and alacarte breakfast. Allocation of rooms is very poor. You find given a room which is already accupied by someone.
Everything about the hotel was excellent except there was no bar fridge in the room. Nothing
the hotel has transformed from the last time we stayed there - 25 years ago for our honeymoon. had noisy neighbours
Proximity to the beach Ease of check-in/check-out Inability to have iron & ironing board; forced to use hotel valet
La qualité de l'accueil de tout le personnel, du portier au directeur. Merci pour tous les efforts que tout le monde a fait pour rendre mon séjour le plus agréable possible. Le salon était très bien. Le manque de piscine et la situation, un peu loin du bord de mer, mais, bien entendu, à proximité immédiate du centre de congrès...
L'internet ne fonctionnait pas. Le personnel n'est pas coopératif pour résoudre les problèmes. Une sélection petit déjeuner très limitée pour le prix qu'ils demandent. Beaucoup trop de machines cassées dans la salle de fitness.
Grande chambre avec baie vitrée ;pas loin centre ville ;un peu moin de la plage
La proximité avec l'océan et la vue.
La chambre est très spacieuse et propre. Il y a une très belle vue depuis la chambre. Le petit déjeuner est excellent et varié (le capuccino est très bien présenté et surtout excellent) Les chambres ne devraient pas être séparées par une porte: on peut entendre les voisins parfois. L'ascenseur ne fonctionne toujours pas. Le personnel de la restauration est lent à servir.
très bien situé en bord de mer; bien adapté aux familles
Appartement spacieux, très bien équipé. Situation en bord de mer. Rapport qualité/prix excellent. Pas de possibilité de manger le soir après 19h00 mais à environ 10 minutes de march, de nombreux restaurants
la vue sur la mer
Service & Friendliness of Staff plus the location was superb
The service was great and the people was friendly. Relaxing atmosphere.
the position and facilities were fantastic as well as the breakfasts service a little slow at times
Beautifully redecorated, the public areas are lovely and accomodating. A lot of the old bits have been retained and it has the lovely old world feel. Very pleasant. Not really anything not to like
The location "on the beach" is superb. Breakfast on the verandah overlooking the waves - what a great way to start the day !!! The room was extremely comfortable and the balcony an additional plus. On the negative side the cost of meals was very high (the curry buffet at R190 p.p. did not give as good a value for money as other nearby eateries) See above.
Although its in the city, you don't get to hear to city noise and the views from the hotel are very nice the furtniture in the room is going.
They have a gym with a nice view at the top floor. The back and neck massage was the best I've ever got. The hotel is gallant but old, in a busy street. On their website they advertise a glorious hotel with 5 restaurants and more, just one was open, buffet style, good food but our wine glasses came wet and dirty.
The Royal Grill is magnificent. The staff are extremely friendly. The bar is quaint.
Helpful and freindly Wind noise from badly fitting windows. Could not get breakfast as too full.
Proximity to the marina. The suite was quite acceptable. Breakfast good. No room service after 10am - according to reception. The room phones only worked intermittently. Reception was sloppy & unhelpful in organising transport. Reception didnt even know how long I had booked the room and 3 times blocked the door key!
friendliness of the staff no
From arrival to departure, we were made to feel that we were guests and not just people to fill rooms. We would stay there again when next we visit Durban.
Well-spoted Internet was terrible in the 9th floor where I stayed. I found a cockroach under my bedroom.
Breakfast was very good, the location in the center of the city is good, you can walk to the beach (± 1 km). the staff at the reception was not interrested in the customer
nothing special, just went for the world cup hard to find plugs in the room
Quiet and the staff were very helpful By phone the cost of the room was R1080.00 However, I booked on line and was charged R1820.00 Why is that??
The Hops bar was friendly and reasonably priced. The pool area was in the shade all day. Also the water went off for almost 24 hours.
Rooms are a nice size, and the microwave was a bonus.Breakfasts were great! Good value and decent selection The bathroom needs an update, toilet seat was marked and the shower seals had black marks on them. The mattress springs were a bit flat.
Staff were good and very helpful. Location was good as between the city centre and the other areas of Durban. Nice veiws of the river and beach and so peaceful as not overlooked
The only hiccup was the lost room service food order for my 4 year old daughter, which took more than an hour to rectify.
The views. The lift on the 2nd floor did not arrive when pushing the "down" button. After 5 minutes in the heat of the foyer, we decided to push the "up" button and it arrived in seconds. This happened every time so there is a problem. Also, the area by the lifts is extremely hot - you need a fan or aircon here. I would not swim in the pool as it looks so dirty.
Location to Durban central but not in the centre. Quiet and comfortable The power went off for 12 hours and they did not have a standby generator. It was very hot and corridors were pitch black with no lighting.
Gorgeous view of the sunrise. Great location. The staff were welcoming, and gracious. Our room felt like a converted broom closet. For a hotel of this rating, I expected something a bit more spacious. Be wary of windows that open wide without any safety precautions. It was a bit hairy being on the tenth floor, and leaning out of the window with nary a safety net in sight!
It was in a quiet area, beautiful. Lots of information in the room about stuff to do in Durban. The owners were lovely and informative. The staff was attentive. The breakfast was quite good and there was plenty of it (not stingy). No. I liked it a lot.