Easy highway access and good response to requests. We had booked three rooms for a family business trip. One room had a cracked sink, two rooms had ill fitting front doors which let so much light under the door as a light was left on. One room had drapery that had holes in it.
The bilinds were not fully functional. Minor maintenance. That's all.
Ariana at the front desk was incredibly helpful, professional and very friendly. Ariana should be commended for her customer service. I booked the room via Kayak. I thought I was getting a King Bed. When I checked in the front desk gal ( who was not very helpful!!) said that the hotel was oversold because there were 2 family reunions going on and she needed to put me up in another local hotel. I didn't have time to do that, as I needed to be in SF within the 1/2 hour. She allowed me to go up to a meeting room to change clothes and said that the meeting room had a pull out sofa. So, I told her that instead of running around Emeryville to another hotel, I would just take the sofabed. Ends up there wasn't a sofa bed. She also said she would send up my bags...but she didn't do that either! Housekeeping had to come in with a blow up mattress. NOT a comfortable night's sleep. However, a gal named Ariana was now working at the front desk. She gave me free parking and 2 vouchers for some food/wine. I also called Kayak and they spoke with the hotel and my room was comp'd all together. I appreciate that greatly...but would also like to mention that if the hotel was already oversold...I shouldn't have been able to reserve a room. A lot of hassle...but between Kayak and Ariana...it was resolved to my satisfaction. Thank you!
I like the bathrooms and set up of room The kids that were unsupervised scattered through building The noisiness The front staff
The hotel was very modern and clean which is a big plus for me, especially with children. I loved that it was so close to the Bay bridge and minutes away from SF. Staff was friendly and the overall location was nice and close to the water. n/a
Room is spacious with view and amenity look friendly. Internet connection is slow. Car parking is expensive.
I had a room I requested an early check-in by e-mail. I received a text saying I could check in at 2pm. Staff told me check in is at 3pm, period. Did not even check to see if rooms were available.
Easy highway access, decent size room and good response to problems. We didn't like being charges 15 a day for parking and that the common areas were unkept even in the early mornings, ie overflowing garbage cans, ashtrays and glasses left from the night before on the patio area.
The View and breakfast were great Elevator was dinging all night....and yes being so close to the elevator probably didn't help, but that is something that they should be able to mute for individual floors as needed
Great room set up. Good desk and chair for a business traveler. Like the coffee in the lobby now as well. Sad you have done away with glassware in the room. I think of motels as having paper cups and nice hotels provide glasses. I enjoy a glass of wine at the end of the day and don't like it in a paper cup. You have also dropped the level of amenities provided in the bathroom.
Emplacement - près de Berkeley 1. Le radiateur ne marchait pas. J'ai eu froid la nuit. 2. C'est un bâtiment délabré du ghetto, portant la marque Sheraton. Je me suis fait avoir par le nom. 3. À côté de l'autoroute et des rues. J'ai étésréveillé plusieurs fois au milieu de la nuit par les sons de camions et voitures et camions de pompiers.
Excellente qualité de couchage, restaurant de l'hotel haut de gamme, personnel très efficace et aimable, d'autant que booking.com avait omis de reserver cet hotel !!! L'hotel donne sur les rues, quelque soit la chambre, et l'insonnorisation des fenètres étant insuffisante le bruit fut un soucis majeur.
Hôtel historique refait récemment, au plein coeur de Berkeley, des chambres très propres, et un service impeccable. Le restaurant de l'hôtel est un peu cher, surtout pour les petits déjeuners (difficile de s'en tirer pour moins de 25-30$ avec le tip). Mais bon, les petits déjeuners sont aussi très bons, et il y a un Starbucks à 50m.
L'emplacement est merveilleux. Bâtiment ancien et grandiose qui a été bien entretenu. Il y avait quelques années que j'y étais allé et l'endroit semble en meilleur état qu'il ne l'était.
Accueil réception très chaleureux, commodités piscine, spa très bien organisés.Soirée animée avec musique bien appréciée. -
Not safe !!! Had to park down 2 blocks in parking garage !!! No hotel parking like listing said !!! No deals like we were PROMISED FROM KYACK !!! You could tell our ROOM WASNT CLEAN...THERE WERE USED TOWELS EVERYWHERE AND WHEN WE CALLED TO COMPLAIN ALL THEY SAID WAS HUH THATS STRANGE !!!! Lame not worth it if your looking to go to a show and dont want to worry about your stuff...THEN DONT STAY HERE !!!! I work at hotels and this was by far one of our worst experince !!!
Staff was great took care of us and where on point which all the little details Needed more shampoo and conditioner!!...fit under my boob
I loved the room and the space in the room. When I walked through the hallway it smelled so good....awesome experience!
The comfort of the room. The room next door sounded like the people were in our room, when they were talking. The talking woke us up at 6:00 am.
Very clean facilities, quiet location.
The staff was very friendly and helpful. We had a minor issue with the room which they attempted to resolve immediately. It was also nice to have a decent size room with a separate sitting and sleeping area after having been in a room for about the same price across the bay that was a third the size. It was also 2 blocks from the Fireside which is a bar that one of my friends opened. That was the only reason I was staying in Alameda at all ;-) The pancakes were pretty lousy (Sam liked the waffles though). The air conditioning would not shut off in the room and we had to have someone come and fix it. They were super helpful though and offered us another room.
Convenient to a Chinese restaurant (east ocean - 1 block away) where we were guests for a birthday banquet. Easy to find through the Webster Street tunnel to Alameda. Cold drinks machine on every floor. Breakfast room could not accomodate all the guests wanting food at the same time. Encourage guests to take beakfast trays to their rooms.
Simple and cleaning no
I appreciated the buffet breakfast, morning paper, fitness center and suite design of the room which allowed me to have a separate area for my laptop. It was also convenient to public transportation and close to two good restaurants and a drugstore. Moderate street noise (mainly from sirens), but not a huge problem.
Clean and people were very nice there. The decor in the room was wonderful. Bathroom had a stool for ladies like me to put on their makeup. Full breakfast was the best of all. If we want to stay overnite again we would be staying there. No complaints at all!!
First, I found that staying in Alameda as opposed to San Francisco, our destination, was not a bad idea at all. Parking is available and included. The room was spacious and clean. Continental breakfast was excellent; it included everything you would expect in a decent hotel. The mattresses were too soft for me, but the pillows were nice.
Excellent buffet breakfast, helpfulness of staff
The staff was very welcoming and helpful. the room was spacious, clean, quiet, and comfortable to work in. I did not like it that the taxi driver who the hotel called in, did not have a meter and asked a higher price for the ride to the airport than the meter would show.
Great place to stay breakfast bar quick and easy
Es war sauber. Der Preis war unverschämt. Die Lage so lala und eher laut. Parken und Frühstück teuer.
I like the fact that the hotel was closed to everything that we needed from restaurants, bars and drugstores. The hotel staff were very friendly from the valet attendant to the front desk. Our flight got delayed and they were able to accommodate our check-in time. We understand that parking is an issued around the city but we thought it was expensive for the hotel to charge $45 for valet parking and there are a lot of homeless people walking around. I wouldn't walk around the city by yourself at night.
The valet parking service was too expensive and too slow.
The only thing we liked is its location, right next to Jack London Square. The bathroom is tiny and outdated. no tub for my children. Advertised "city view" was actually view of the back alley/parking lot. $25 valet parking was mandatory, no self parking. not going to recommend or stay there again.
The location in Jack London Square, fairly spacious rooms Unexpected noise of the Amtrack as it passed very close to hotel
The room was incredibly dirty and the beds uncomfortable. To be specific there was an unflushed toilet with something not so pleasant upon our arrival into our room. Completely unacceptable. The television did not work either. I will NEVER stay at this hotel again.
The location is nice, good restaurants within walking distance in the area. The staff was pleasant and helpful and the wine & cheese hour was a nice touch. Everything was great with the exception of the thin walls, which unfortunately makes it a deal breaker for me.
There is a shower only, no bath. The wall is thin. The noise were heared from the adjacent rooms or the passage. The room is narrow.
Lovely evening meal at restaurant having a limo called for us when we had asked for a cab!
It's been years since I've stayed at Jack London Square. It's definitely gone up a step. Waterfront Hotel is an easy access location - both for driving and the train. Great restaurants both right in the Square and a short stroll away. The rooms are clean and comfortable and it was surprisingly quiet even with all the events during our stay. The ONLY drawback was the hallway maze to our room. If we just followed the numbers we eventually got there...but no two paths were the same. Our coffee maker was broken but they delivered hot coffee to us immediately on request. The TV was also out but the cable was replaced while we were out for dinner. Perfect service.
Balcony, view, color, staff, proximity to office. told it'd be $20 for valet, but valet told me $25. I was charged $20. train sucked.
Clean rooms, close to downtown Oakland, waterfront views. Thin walls and ceiling, could hear everything our upstairs neighbors were saying and doing, including peeing into the toilet! We were placed in a weird room right off the lobby and could hear people arriving and checking in. Was not worth the money we paid.
Everything was perfect. Except the breakfast at the attached restaurant was fairly expensive and the service was not superbre, but the hotel itself is a true pleasure to stay in.
The staff did a wonderful job. very friendly Parking and the cost to park no breakfast for guess
The hotel was located in the heart of Berkeley and only 25 mins away from San Francisco by train. It looks a bit daunting from the outside but inside it is extremely clean, staff are very friendly and the bar/restaurant is good. Rooms are not massive but adequate. Would recommend for a stay in Berkely or base to explore San Francisco.
It was pleasant and attractive, with staff who wanted to please It is very noisy. I think there should be a card in the room stating a reminder to be quiet, because construction is older and sound carrys.
A very enjoyable stay. Very cheerful and pleasant staff who were always keen to help, especially Eric and Rodolfo at the Front Desk. I will stay again. Grouting around bath need replacing (mould)
The staff that couldn't do enough to make our 9 night stay as comfortable as possible.
The staff was friendly and the location was great - close to bart and uc Berkeley. Bathroom window did not open and a little bit noise in the morning.
Everyone is friendly and makes you feel very welcome. I loved my room and the pub is fabulous. Great food, great atmosphere and a fun design in the room. I didn't find anything I didn't like.
I loved the location - so close to UC Berkeley. I also loved Henry's. Ate lunch there and had after shopping drinks. Housekeeping was very noisy - starting before 8 am on the floor I stayed on.
Location to UC Berkeley No air conditioner, very small room
There for a university tour on a Thursday, had a great stay. Room was comfortable and clean (for 4 of us on two double beds). Room was much bigger than SF hotels we had been at earlier in the week. Staff were all friendly and helpful. Lobby was comfortable and the restaurant was surprisingly good. Overall, great place for a short stay.
Has a wow factor. Lovely decor., down to earth staff and great food. Quiet. We had a good price. The location was perfect The room was small, felt cramped. We were stunned by the local taxes and fees - $93. I might stay out if the area next time.
Comfortable, very very friendly and helpful staff, near campus, free wifi (slowish). hairs on towel and bathroom floor...
Everything was just fine, and it was convenient to what we wanted to do.
Staff was very responsive. Booking was easy. Quiet. Inexpensive. Room showed significant wear and tear. Could have been cleaner.
visit son at Berkeley
Recent remodeling, with all new fixtures in the bathroom and sink area. It was very clean. The room was fairly quiet. The price was good for a hotel stay in the area. Only the typical stale hotel room smell.
Good breakfast,close to centre and transpotation.Good parking.
good location, friendly staff, clean somewhat updated room, good value, I left before breakfast, 4:20AM had good coffee. Would stay again for budget stay.
Nice staff. No noise problems. Free parking. The room had a microwave, an air conditioner, a small fridge and a free wireless Internet connection (though it often went off). Emails that I sent twice to the hotel went unanswered (though after I called them the problem was solved).
It was clean!!!! The staff obviously paid attention to cleaning - in & out!! Free wireless internet Ac controls
clean room, near uc berkeley loud talking outside door was disturbing, wasn't sure if it was hotel staff or guests
Good place for short stay. The rooms are small but clean and comfortable. The breakfast area is indeed tiny but you can take your food outside (weather permitting) or your room. We only stayed one night and it was a fine place. I was surprised to be charged more than expected (no taxes were included in the booking.com price so the bill was a bit higher than expected). Also we asked for a non-smoking room and found cigarette left overs on the floor; for the rest however it was a very clean place.
The helpfulness of the staff--they were extraordinary. Your site booked me for a nonsmoking 2-queen room, but it turned out that the motel only smoking rooms left. Nevertheless, they somehow found me a small non-smoking room for the first night, and then I was able to change to a larger non-smoking room the 2nd night for a better (non-Internet) rate. They also located my robe and gown that I had left in the 1st room. The Internet connection was very weak (2 bars) in both rooms that I stayed in.
Unpretentious roadhouse style relaxing after a long flight Breakfast is adequate but rudimentary by English standards
Relatively close to my daughter's house. No implement to close or open the drain in the sink.
Nice room size, friendly staff, free parking, continental breakfast, great location. Definitely would stay here again Our shower door didn't shut all the way so water leaked out.
Very close to great entertainment and downtown. Hotel staff was very accomodating. I was surprise they did not promote the dinner next store
Bed was comfortable. Staff was very nice. There were food containers under the bed so can't say they did a good job cleaning the room. The Wi-Fi did not work at all. I was unable to work while I stayed there. I will not book here again.
Staff (the Hispanic one is good, the black girl was rude) were friendly and does her best to help. 1)The train passes right in front of the hotel, from 6am until 8pm-ish. Blows the horn every single time to warn drivers. 2)Hotel is in serious need of repair. Leaking faucets, damp carpet, ripped bedsheets., bad reception on tv. 3) no ice in the hall way 4) no towels provided until you asked for them
Good price. Clean comfortable, no frills room. Attached to a fantastic country kitchen/soul food spot. When we arrived, they listed off everything they'd advertised that was under maintenance: the elevators, pool, gym, and air conditioner. If they had advertised these conditions in advance, I may still have considered it a good deal for the price but it was rough to get all that news after a long flight.
Front desk staff were very friendly and helpful. Door handle didn't work. People living in vans in the hotel parking lot, getting drunk and yelling at each other all night. Bathroom floor was slimy/sticky. Cigarette burns in the comforter Just about everything (dresser, bathroom door, etc...) was broken or nonfunctional. Shower was gross. Toilet didn't flush properly.
Right across the street from Jack London Square. Next to Everett and Jones, Chicken and Waffles and a half dozen other great restaurants.
Breakfast was good with decent variety of foods. The week day front desk staff not helpful or friendly.
We asked for ice and got it right away. The bed was comfortable. The walls and floors were so poorly sound insulated that we felt we were living WITH the people next door. We heard every word, every TV program, and every time they flushed their toilet or showered. Luckily, most people were quiet after 10:30 PM. Lastly, for the price we would have expected rooms to be upgraded instead of plastic showers and routine accommodations. Maybe if we had a quieter room, the other elements would not be so troublesome. However, we didn't.
Overall good experience Parking limited
Convenient to San Francisco and the East Bay. Nice view of The City and The Bay. Good comp breakfast changes every day.
Nice secluded location, private. Parking , & coffee is only available til 9:30 am
Excellent friendly and smart staff! Quick drive thru tunnel to Oakland. And five minutes from Ferry to SF wharf 41. Easy walk to Target and Safeway. Clean, airy room. Will stay here again.
Nothing horrible Everything horrible
comfort Performing the work of servicing personnel
for trips to san francisco the hotel is very good located - near the highway; the rooms are very nice and clean the location of the hotel is in a dangerous area of oakland (we found out afterwards); someone broke in our rental car (nissan versa 4) and stole our holder for the navigation system .. not very important or expensive but because of the broken window in our car we had a lot of trouble; the hotel stuff didn't help us in any way to solve our problems .. they didn't even gave us the phone number of the police station ...
Dirty! Really dirty! I don't know why they got those good revives, I travel a lot, and read reviews before I book my hotels, this one was a totally mistake!
The room , the colors , and the cleaness of the room I didn't like that you could not renew your stay
I didn't care for the third floor.
Free parking. We stayed here because there weren't any rooms free in San Francisco which was our destination. We stayed here for 4 days and overall it was very good. The biggest plus is polite and extremely friendly owner and his son who did us a favor after something went screwed with our reservations. Rooms are fairly clean, and really spacious with a tv inside. I gave max points for location but for Oakland, for San Francisco this location is good only if you have a car. We found some hair on the pillow on the first night. There was always problem with towels, every night we asked for 2 big towels for showering, and got them, but the next morning we would again be given 2 small ones. Got soap only after asking for it. Wireless working a bit, and then not working...
They had great customer service and the rooms were super clean. The bathroom, while clean, could use a bit of a face lift. This isn't necessarily a con, just a suggestion.
Nothing. I hated my room. The shower curtain had mold and some of the towels were ripped.
The hotel looked a little dingy from the outside, so we were pleasantly surprised when we walked into the room. We got a free upgrade at check in which we were very happy with. The room had free wifi and we could park our car close to the room for free. Staff was friendly and helpful. The hotel is close to the bart station, so it's quick and easy to get to Berkeley. The neighborhood is not too nice, it's not a good place to walk around by yourself after dark and there was some noise outside during the night.
The staff were pretty nice. Dirty mattresses. Molded shower curtains. Dirty furniture.
The only thing I liked about my stay here was its proximity to various business: Acme Bread, 4th Street shopping No AC - just a small round fan hung up on the corner of the room, old musty carpeting with a film on it (had to go to walgreens to purchase socks to wear when in), old linens/curtains/scratchy towels, indifferent help desk.
Good value for the money. Easy access to good restaurants and within walking distance (10-15min) from the bart. Great friendly staff. We got upgraded to a larger room (since they had the vacancy) for no extra cost, and also left our car there for the day (free parking) after checking out. Hotel is very old, and the facilities are run down. It was ok as a place to crash at for a night, but it's not a "nice" hotel by any stretch of the imagination.
If you like good old-fashioned funky motels, you'll love this one. It could be anywhere in America, but it is a bargain in Berkeley. And the sushi bar which shares the parking lot is terrific.
That it was in the city of Berkeley. Filthy, run down with smelly rooms. There was an unstable patron who required an ambulance and several police cars. Blocking my car and more than probably scratching it. All this occurred late and was very disruptive to our sleep.
Une belle vue au moment du petit dejeuner,parce que la chambre ne donnait pas sur ce coté(elles sont plus chères),j'ai apprécié la Wifi gratuite,bonne connection. Nous n'avons pas aimé l'éloignement de l'hotel de toutes commodités,il faut etre véhiculé,sinon l'hotel a des navettes pour accompagner les clients jusqu'aux transports en commun mais ce n'estpas pratique,ensuite les appeler pour qu'ils viennent vous chercher(sur ce coup un jour on nous a oubliés et on a du attendre plus de 2h, dans le froid pour qu'ils envoient quelqu'un nous chercher! aussi il n'y a pas d'aération dans la chambre,bien éclairée mais les vitres condanées,je n'y retournerai pas.