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I like the bathrooms and set up of room The kids that were unsupervised scattered through building The noisiness The front staff
Easy highway access and good response to requests. We had booked three rooms for a family business trip. One room had a cracked sink, two rooms had ill fitting front doors which let so much light under the door as a light was left on. One room had drapery that had holes in it.
Room is spacious with view and amenity look friendly. Internet connection is slow. Car parking is expensive.
Easy highway access, decent size room and good response to problems. We didn't like being charges 15 a day for parking and that the common areas were unkept even in the early mornings, ie overflowing garbage cans, ashtrays and glasses left from the night before on the patio area.
I had a room I requested an early check-in by e-mail. I received a text saying I could check in at 2pm. Staff told me check in is at 3pm, period. Did not even check to see if rooms were available.
Ariana at the front desk was incredibly helpful, professional and very friendly. Ariana should be commended for her customer service. I booked the room via Kayak. I thought I was getting a King Bed. When I checked in the front desk gal ( who was not very helpful!!) said that the hotel was oversold because there were 2 family reunions going on and she needed to put me up in another local hotel. I didn't have time to do that, as I needed to be in SF within the 1/2 hour. She allowed me to go up to a meeting room to change clothes and said that the meeting room had a pull out sofa. So, I told her that instead of running around Emeryville to another hotel, I would just take the sofabed. Ends up there wasn't a sofa bed. She also said she would send up my bags...but she didn't do that either! Housekeeping had to come in with a blow up mattress. NOT a comfortable night's sleep. However, a gal named Ariana was now working at the front desk. She gave me free parking and 2 vouchers for some food/wine. I also called Kayak and they spoke with the hotel and my room was comp'd all together. I appreciate that greatly...but would also like to mention that if the hotel was already oversold...I shouldn't have been able to reserve a room. A lot of hassle...but between Kayak and Ariana...it was resolved to my satisfaction. Thank you!
The View and breakfast were great Elevator was dinging all night....and yes being so close to the elevator probably didn't help, but that is something that they should be able to mute for individual floors as needed
We booked through this site New Years Eve evening. Most hotels were full or costly. But we found this great deal at a great price. It over look the San Francisco bay, where we watched the fireworks at midnight. The night manager was very accommodating to our needs, especially with parking. To find a reasonable price room at a good hotel like the Hilton, I will recommend to everyone to use this site.
The bilinds were not fully functional. Minor maintenance. That's all.
Great room set up. Good desk and chair for a business traveler. Like the coffee in the lobby now as well. Sad you have done away with glassware in the room. I think of motels as having paper cups and nice hotels provide glasses. I enjoy a glass of wine at the end of the day and don't like it in a paper cup. You have also dropped the level of amenities provided in the bathroom.
The hotel was very modern and clean which is a big plus for me, especially with children. I loved that it was so close to the Bay bridge and minutes away from SF. Staff was friendly and the overall location was nice and close to the water. n/a
The location was excellent for what we wanted to do. We were greeted warmly by the front desk. Our room was comfortable. Though we only stayed for one day, we were glad to have chosen this hotel. The water temp for the shower took awhile to get warm. Also, the tub water didn't drain properly.
Rooms are great, liked the full kitchen and living room area. Wish I would have know there was all sorts of construction going on in the building. It changed the way they operated their breakfast and the noise was something I could have done without in the mornings.
Accueil réception très chaleureux, commodités piscine, spa très bien organisés.Soirée animée avec musique bien appréciée. -
L'emplacement est merveilleux. Bâtiment ancien et grandiose qui a été bien entretenu. Il y avait quelques années que j'y étais allé et l'endroit semble en meilleur état qu'il ne l'était.
Chambre agreable, grande, excellente literie, propre, la chambre avec balcon avec vue sur la marina vaut le coup. piscine interieure avec jacuzzi ,baie vitre donnant sur la marina. salle de restaurant agreable, bonne restauration, schuttlequi vous amene au bart pour aller au centre de san francisco (1/2h de l'hotel au centre) Pas de point negatif
Il n'y a rien Sale, nauséabond et très bruyant. Nous n'avons pas eu un bon séjour dans cet hôtel.
Nous avons passé un excellent moment. J'y retournerais sans hésiter.
Les chambres sont propres,c'est bien situé, il y a un parking gratuit. Les fenêtres ne fermaient pas bien, il y avait donc du bruit provenant de l'extérieur.
Emplacement - près de Berkeley 1. Le radiateur ne marchait pas. J'ai eu froid la nuit. 2. C'est un bâtiment délabré du ghetto, portant la marque Sheraton. Je me suis fait avoir par le nom. 3. À côté de l'autoroute et des rues. J'ai étésréveillé plusieurs fois au milieu de la nuit par les sons de camions et voitures et camions de pompiers.
Hôtel historique refait récemment, au plein coeur de Berkeley, des chambres très propres, et un service impeccable. Le restaurant de l'hôtel est un peu cher, surtout pour les petits déjeuners (difficile de s'en tirer pour moins de 25-30$ avec le tip). Mais bon, les petits déjeuners sont aussi très bons, et il y a un Starbucks à 50m.
Excellente qualité de couchage, restaurant de l'hotel haut de gamme, personnel très efficace et aimable, d'autant que booking.com avait omis de reserver cet hotel !!! L'hotel donne sur les rues, quelque soit la chambre, et l'insonnorisation des fenètres étant insuffisante le bruit fut un soucis majeur.
Es war sauber. Der Preis war unverschämt. Die Lage so lala und eher laut. Parken und Frühstück teuer.
I like the fact that the hotel was closed to everything that we needed from restaurants, bars and drugstores. The hotel staff were very friendly from the valet attendant to the front desk. Our flight got delayed and they were able to accommodate our check-in time. We understand that parking is an issued around the city but we thought it was expensive for the hotel to charge $45 for valet parking and there are a lot of homeless people walking around. I wouldn't walk around the city by yourself at night.
The valet parking service was too expensive and too slow.
Une belle vue au moment du petit dejeuner,parce que la chambre ne donnait pas sur ce coté(elles sont plus chères),j'ai apprécié la Wifi gratuite,bonne connection. Nous n'avons pas aimé l'éloignement de l'hotel de toutes commodités,il faut etre véhiculé,sinon l'hotel a des navettes pour accompagner les clients jusqu'aux transports en commun mais ce n'estpas pratique,ensuite les appeler pour qu'ils viennent vous chercher(sur ce coup un jour on nous a oubliés et on a du attendre plus de 2h, dans le froid pour qu'ils envoient quelqu'un nous chercher! aussi il n'y a pas d'aération dans la chambre,bien éclairée mais les vitres condanées,je n'y retournerai pas.
They had great customer service and the rooms were super clean. The bathroom, while clean, could use a bit of a face lift. This isn't necessarily a con, just a suggestion.
for trips to san francisco the hotel is very good located - near the highway; the rooms are very nice and clean the location of the hotel is in a dangerous area of oakland (we found out afterwards); someone broke in our rental car (nissan versa 4) and stole our holder for the navigation system .. not very important or expensive but because of the broken window in our car we had a lot of trouble; the hotel stuff didn't help us in any way to solve our problems .. they didn't even gave us the phone number of the police station ...
The hotel looked a little dingy from the outside, so we were pleasantly surprised when we walked into the room. We got a free upgrade at check in which we were very happy with. The room had free wifi and we could park our car close to the room for free. Staff was friendly and helpful. The hotel is close to the bart station, so it's quick and easy to get to Berkeley. The neighborhood is not too nice, it's not a good place to walk around by yourself after dark and there was some noise outside during the night.
I didn't care for the third floor.
Nothing. I hated my room. The shower curtain had mold and some of the towels were ripped.
Free parking. We stayed here because there weren't any rooms free in San Francisco which was our destination. We stayed here for 4 days and overall it was very good. The biggest plus is polite and extremely friendly owner and his son who did us a favor after something went screwed with our reservations. Rooms are fairly clean, and really spacious with a tv inside. I gave max points for location but for Oakland, for San Francisco this location is good only if you have a car. We found some hair on the pillow on the first night. There was always problem with towels, every night we asked for 2 big towels for showering, and got them, but the next morning we would again be given 2 small ones. Got soap only after asking for it. Wireless working a bit, and then not working...
Dirty! Really dirty! I don't know why they got those good revives, I travel a lot, and read reviews before I book my hotels, this one was a totally mistake!
The staff were pretty nice. Dirty mattresses. Molded shower curtains. Dirty furniture.
The room , the colors , and the cleaness of the room I didn't like that you could not renew your stay
comfort Performing the work of servicing personnel
The location in Jack London Square, fairly spacious rooms Unexpected noise of the Amtrack as it passed very close to hotel
It's been years since I've stayed at Jack London Square. It's definitely gone up a step. Waterfront Hotel is an easy access location - both for driving and the train. Great restaurants both right in the Square and a short stroll away. The rooms are clean and comfortable and it was surprisingly quiet even with all the events during our stay. The ONLY drawback was the hallway maze to our room. If we just followed the numbers we eventually got there...but no two paths were the same. Our coffee maker was broken but they delivered hot coffee to us immediately on request. The TV was also out but the cable was replaced while we were out for dinner. Perfect service.
The staff did a wonderful job. very friendly Parking and the cost to park no breakfast for guess
Everything was perfect. Except the breakfast at the attached restaurant was fairly expensive and the service was not superbre, but the hotel itself is a true pleasure to stay in.
There is a shower only, no bath. The wall is thin. The noise were heared from the adjacent rooms or the passage. The room is narrow.
Balcony, view, color, staff, proximity to office. told it'd be $20 for valet, but valet told me $25. I was charged $20. train sucked.
Clean rooms, close to downtown Oakland, waterfront views. Thin walls and ceiling, could hear everything our upstairs neighbors were saying and doing, including peeing into the toilet! We were placed in a weird room right off the lobby and could hear people arriving and checking in. Was not worth the money we paid.
Lovely evening meal at restaurant having a limo called for us when we had asked for a cab!
The only thing we liked is its location, right next to Jack London Square. The bathroom is tiny and outdated. no tub for my children. Advertised "city view" was actually view of the back alley/parking lot. $25 valet parking was mandatory, no self parking. not going to recommend or stay there again.
The room was incredibly dirty and the beds uncomfortable. To be specific there was an unflushed toilet with something not so pleasant upon our arrival into our room. Completely unacceptable. The television did not work either. I will NEVER stay at this hotel again.
The location is nice, good restaurants within walking distance in the area. The staff was pleasant and helpful and the wine & cheese hour was a nice touch. Everything was great with the exception of the thin walls, which unfortunately makes it a deal breaker for me.
La situation, le charme des chambre et du jardin
Le côté kitch de l'hôtel avec un jardin rempli de fleurs, des feux de cheminée même dans les chambres, un petit déj satisfaisant, un réceptionniste sympa peut- être juste le fait que le métro pour rejoindre San Francisco soit à environ 15mn à pied de l'hôtel..
Beaucoup de charme et proximité du campus et de l'animation de Telegraph street. Service très symathique et efficace à la réception La chambre était vraiment très petite : même pas la place pour une table de chevet de chaque côté du lit et pour poser les bagages : nous avons dû mettre une valise sur le bureau et l'autre dans la salle de bains !
L'ambiance générale de l' hôtel est très "cosy". L'accueil est très agréable. Le petit déjeuner est très copieux et le service en buffet s'effectue dans d'excellentes conditions.
clean fast, convenient shuttles caring staff affordable close to BART and OAK airport
The location of this hotel is worse than Kabul. Don't bring your children here. Spend $20 more and stay ANY place else. Ask for a room with no windows because you won't want to look outside.
The best part of this hotel was the daytime shuttle driver. Everything else fell below expectations. We had booked a room with two queen beds and got a King suite instead. The morning manager insisted that I had booked the King suite until I showed her my printed confirmation that showed two queen room. No apology from her, just that they were booked up and couldn't fix the problem. When I asked if the queen sofa bed was made up, she assured me it was. After a long day in San Francisco, we called for the hotel shuttle to pick us up at the Bart Station. The night manager was not helpful when we asked where to stand to wait--just that the shuttle would be there in 15 minutes. We waited 45 minutes and finally had to get a cab. When I asked the night manager where the shuttle was, he insisted that it was there and picked up two clients ( not us). He never said he was sorry about us having to pay for a cab. Then, the sofa bed had NOT been made up. Night manager brought up sheets and said that we would have to make up the bed ourselves because there was no one else to do it. Again, no apology. If you like paying over $200 a night for terrible customer service, this hotel is for you.
Restaurant was surprizingly good. Rooms excellent. We used the laundry, which was also good.
Nice clean rooms but a good breakfast. Very soft beds with little support.
The staff was very friendly and helpful.
Reasonable price and easy access to the airport. Trendy areas are a 20 min uber ride away.
We liked that the hotel is close to the coliseum BART station and we like that you are also pretty close to a Walmart shopping center. We also liked that it was near the O.co Colisium and an Arena! It's a pretty nice hotel overall, except the street it is on is kinda sketch. Definitely not a street I would be on at midnight.
Nothing I wanted to cancel my reservation as soon as I knew it was not needed. However, the hotel and priceline refused to cancel the reservation and charged me the full amount even though I did not use the room.
courteous staff, not too far off from SFO downtown, in-room microwave & refrigerator.
I liked it
Room was quite good.
I'm usually a Hilton / Holiday Inn person. Thought that this Comfort Inn would be a "downgrade". Was pleasantly surprised when I found it as good /better than my usuals. WiFi connection very Weil, nice room, comfortable bed etc. I'll try it again!
close to airport, shuttle service to airport, nice rooms
close to the football stadium
I liked how close it was Walls were dirty. It smelled wired.
We liked the fact that it was clean and liked the price. The breakfast had problems sausage was cold and sausage muffin sandwiches were moldy,got 3 all moldy, actually bit into mold,not good
It was easy access to Oracle arena for a concert and to the airport the next day. we enjoyed the Jimmy Dean sausage sandwiches. . Grateful for the refrigerator and microwave. Would have liked the fan in the bathroom to work and the person above us tramped through their room literally all night long, stomp, stomp, stomp, couldn't sleep.
What I appreciated most was the professionalism and friendliness of all of the staff. They were knowledgable of the surrounding area which proved to be quite helpful in assisting me in navigating around the area. I enjoyed the BBQ that was held there as well. I wish the rooms were a little larger.
The room was comfortable, clean, and a good value The shower didn't work very well
Fine for a two night stay. Bathroom sink kept clogging, not so great area.
the comfort and staff no everything was perfect in out 21 days trip was the best hotel we had
The staff was extremely friendly and helpful. Location was convenient and it had all of the amenities I was looking for. No. I was very happy with it and will stay there again.
Very friendly and helpful staff, very good breakfast and nice view. They also had a shuttle that was free of charge and could use for your traveling around the city
The weather That I can't use a prepaid master debit card to pay for hotel.
The view from my room and how quiet the location is
Great location, beautiful setting, friendly helpful staff.
View A bit dated
Well located for SFO International airport, but out of any flight paths. Quiet marina location with convenient restaurant 2 mins walk away (Horatios). The reception staff were very helpful and friendly and the complementary breakfast was excellent. Would recommend to anyone wanting to stay within 30 mins of SFO or Oakland Airport
Le personnel était super. Chaleureux et serviable Je n'ai pas aimé devoir attendre la navette pour aller à l'aéroport. Ce n'était pas vraiment leur faute car le taxi qu'ils avaient organisé pour nous emmener à 4:15 du matin n'est pas venu
eau et pommes à la réception. Et le service de navette gratuit vers l'aéroport, etc. bruit de la circulation.
The view of San Francisco was really nice from our room. That's the only plus I can talk about this place. Everything else. For a 3 star hotel at a premium price, it was disappointing. While the beds seemed clean, they squeaked and creaked like they were from 20+ years old. The rugs where filthy looking with stains. And don't try using the advertised pool, where you first have to sign up for an available time slot and enforced to swim laps only. The breakfast, well, if you like bagels and cereal it'll do, but overall disappointing location. Absolutely would never stay here again.
Character, old world, charming. It has a good vibe. Restaurant upstairs is excellent with good selection of wine. Walking distance to Berkeley shops and other really good restaurants. The rooms were a wee bit small but comfortable. This is a very old building and built as a place of safe stay for women. There is parking but adds 20 bucks a day to your stay -not unusual.