Points positifs : Nothing
Points négatifs : FOX should close their doors
Points négatifs : Our trip was cancelled due to Covid issues, and they would not issue a refund.
Points positifs : The desk staff helped out immensely when it was discovered that my reservation date i thought I made was a day later than our arrival. They quickly opened up my pre-paid contract and added the extra day. Everyone we dealt with was courteous and efficient. Definitely a positive experience.
Points négatifs : The brakes on this car. We’re very bad everytime you braked the whole car shook felt unsafe at times.
Points positifs : Made a reservation, but when I got to Fox rental car, it showed no reservation. I will never rent through the website again
Points négatifs : Awful experience
Points positifs : The van was ready for me when I arrived. I did ask the attendant to show me around the car and help with the seats. The price was great and the car was well equipped.
Points négatifs : The gas was on 1/8 of a tank and I had to let them know not to charge me for full tank. I did not get a receipt and was on hold with customer service for 25+ minutes and finally hung up. I emailed them and still have not heard back. There was some trash under the seat which shows it was not thoroughly cleaned.
Points positifs : Drop off was so easy and people checking cars in and out was so friendly. The deal was good.
Points négatifs : The car was not clean and the radio didn’t work when defrost was on. Plus I got the car with barely any gas in it.
Points positifs : Deceptive, though Fox says it has a terminal at Ontario airport, they wanted us to go to Costa Mesa to pick up the car. And then we could not cancel. And we could not reach them. No, I will not use you or them again.
Points négatifs : Anything, but your chatbots stopped all discussions and no human reps to speak with. No more of my business.
Points positifs : Not a whole lot to tell here!
Points négatifs : Customer service, offer vehicles that were not falling apart, customer service, accommodations, customer service. They say you get what you pay for. Not true. They’re prices were cheap. But, I don’t even think that their pricing justifies their lack of... just about everything else.
Points positifs : The staff was sirley, uninterested, distracted and unfriendly. The car was filthy, beat up.
Points négatifs : Welcoming staff, clean car.
Points positifs : Only thing that was good was that pick up and drop off were easy
Points négatifs : I called three times to make sure that we would get the minivan that we ordered online. When we got there, there was no minivan, the manager was not helpful, and promised me a slight refund, that never came back on my credit card. Our road trip was so miserable because we did not have a large enough vehicle. They gave us a small SUV. We could not bring all the items we wanted to… To our family in Montana. In addition, every time I open the door, stuff fell out… I was cursing Fox rental every day because of their inconvenience, Unhelpfulness, and unable to ever call directly to the location where we were picking up our vehicle. There was no communication between the central office and the actual location. The manager did not do anything to help us be a satisfied customer.Unhelpfulness, and unable to ever call directly to the location where we were picking up our vehicle. There was no communication between the central office and the actual location. The manager did not do anything to help us be a satisfied customer. We were so disappointed because this was the first time we used fox rental. Still waiting for our refund!
Points positifs : Friendly staff, easy drop off
Points négatifs : The car should have been ready
Compacte (Ford Focus ou similaire) est la catégorie de voiture la plus réservée chez Fox à Costa Mesa.
Fox possède 1 succursale à Costa Mesa. Consultez notre carte des succursales Fox pour trouver celle qui vous convient le mieux.
Non (selon nos données)