Closed at 12 on weekends
Points positifs : Not much
Points négatifs : Was not informed of a $25 after hours drop off fee, or a $50 different drop off location fee. Was not informed that Costa Mesa closed before scheduled drop off time, and that drop off subsequently was at airport. I needed special instructions for the airport drop off.
Great Job Frank and Staff.
Points positifs : Great Customer Service From All the Staff.
Points positifs : Good rate, comfortable van
Points négatifs : Kayak had the wrong address, so I drove to the old location and wasted 35 minutes trying to figure out where to get the van. Kayak also had the wrong hours. There was only 3/4 tank of gas in the van. Brakes seemed a little sketchy when going down a long hill.
Points positifs : Proximity of drop off site to airport. Easy FREE shuttle ride to terminal. Courteous service by employees. Low cost for large family van. Appreciate the onsite restroom available at the site.
Points négatifs : Unsure of Toll Way fees -no explanation offered when check out completed.
Points positifs : Love it
Great van at the best price we could find
Points positifs : I would not hesitate to use this company again, and when we go back to this area I will definitely look here first for my rental van. The staff members we encountered were friendly and attentive. When we lost a cell phone Milton the General Manager personally attended to having it overnight shipped back to us, and Raphael, the one who found the phone in our returned van, searched the entire van to find it, which was no easy task because the phone was black on a black mat and under a seat.
Points négatifs : This isn't the rental company's fault, but the city imposes a restriction upon rental pickups, so they have to go to a special parking lot, and I wasn't aware of this.
Points positifs : We worried after reading some reviews, but this rental company was awesome. Friendly service from pick up, to drop off. Quick, clean, and total steal! The van was clean and ran beautifully. If you rent to experience a brand new car with all the bells and whistles, this won't suit you. But we loved it and hope others give them a try.
Points négatifs : It was a little unclear what we needed to do once we got to the airport and even the airport info people hadn't heard of the company. Perhaps a bit more explicit instructions on how to get a ride to the rental facility would help.
Best bang for your buck
Points positifs : I needed a van to carry 8 people (including 3 car seats with kids) and renting a kia sedona from here did the job! Great people, fast service, and overall a pleasant experience.
Points négatifs : Since it's a smaller, outside-of-the-airport shop, the rentals are a bit older and sometimes worn-down. (i.e. color stained but clean seats) No odor problems or anything like that, but you can tell when you get a van that someone used for camping/ snowboarding. Regardless, the price and service makes up for all of that!
Points positifs : the value. You get a large van cheaper then the car.
Great people to work with
Points positifs : The drop off and pickup team were great to work with. Very helpful staff. The van ran great and had some serious get up and go. Pretty painless experience.
Points négatifs : I would like to see some newer and higher quality car seats. The van was a little dinged up, but ran fine. It was clean, but it wasn't spotless if that makes sense.
Shuttle Service Needs Improvement
Points positifs : Our 15 passenger van worked for us after a seat modification to accommodate luggage for our group of 12. The van was clean.
Points négatifs : The wait to be picked up by the shuttle was long and two trips were required since the shuttle did not accommodate our group. The van suspension made for a very bouncy ride, especially for those in the back. Not good for those prone to motion sickness.
called during rental to return early
Points négatifs : Everything was fine with the rental, it was the odd service practices. I have been renting cars for 14 years and I have never been called during my rental. Not just once but twice. First call a day before it was due, to tell me it was due. Second call was the day it was due to see if I could return it any earlier. I didn't pay to have the car less time why should I bring it in. The people were really nice but I find it rude to ask someone to shorten there rental time due to there lack of planning (all the vans were gone when I turned mine in) especially with no incentive for having the car less time.
Compacte (Ford Focus ou similaire) est la catégorie de voiture la plus réservée chez Airport Van à Costa Mesa.
Airport Van possède 1 succursale à Costa Mesa. Consultez notre carte des succursales Airport Van pour trouver celle qui vous convient le mieux.