Points positifs : Easy pick up and return
Points négatifs : Return location needed more parking.
Points positifs : Nice staff. Nice car.
Points négatifs : Pick up and drop off needs to be updated
Points positifs : Customer service for Pick up and drop off great! Professional and friendly
Points négatifs : Notice of grace period would be helpful
Points négatifs : They didn’t have any cars in the category I requested so they “upgraded” me to a midsize suv that was less efficient for my trip.
Points négatifs : The pick up representative was terrible and messed up my reservation
Travel with kids
Points positifs : I rented a Minivan from Hertz through Kayak. The minivan had all the bells and whistles, to include touch screens for the kids and a full length sun roof. My wife and I enjoyed the heated and cooled seats, perfect for our lower backs on a long drive. The comfort of the van made traveling easy with kids.
Points négatifs : Poor customer service
Upset and Dissappointed
Points négatifs : I specifically rented a car large enough for 5 people and 3 suitcases. I was given a Yaris, a car that barely seats 4 people and only 2 small bags. When I complained to Herrz they refused to take any responsibility and stated that it was Kayaks fault. I am not happy.
Totally Rude Agent & Unclear Policy on Debit Card Acceptance
Points positifs : Nothing at all. The agent was by far the most unfriendly customer service person I've ever dealt with. In his defense I must say he appeared to be the only employee working that day.
Points négatifs : Went to pick up my reserved car ahead of schedule. The agent was on the phone when we arrived and someone was there waiting ahead of me. After he finished working with her, I went to get my car. I attempted to pay with a debit card. I had $200 + the cost of the rental on the card because the Hertz website said I needed it. An hour before I needed to be on the road I was rejected from renting a car. The agent printed out a piece of paper, said "we can't rent to you and I'm supposed to give you this" and sent me on my way to run around town looking for rental cars at 2 more places that were either out of cars or had very expensive options. I almost lost a very important client because of this bs. I will NEVER rent from Hertz or book a car through Kayak again. Very disappointed in the lack of explanation of the policies from both Hertz and Kayak
Points positifs : You can walk to the counter from where you drop off the car. So that’s convenient
Points négatifs : Took way too long to drop off...
Points négatifs : I could not figure out how to adjust side mirrors
Fast, easy, satisfied
Points positifs : Fast, easy, satisfied
Hertz possède 2 succursales à Charlottesville. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.