Points négatifs : Extremely long line at counter to pick up car, and only one Hertz staff member available. How to drop off car at end of rental wasn't clear—it was before 6 am and no one was around, and I couldn't find a key drop.
Points négatifs : Reliable
Points positifs : great company
Points négatifs : let me keep the truck
Points positifs : Excellent all around. They let me drop off at a more convenient location.
Points négatifs : Pick up was frustrating. I felt the agent was unwilling to discuss my needs in a vehicle. ‘Manager’s Special’
was unclear. I received a large truck - my vacation included transporting a handicapped person, so my arrangements changed. The agent’s response ‘ we can change it, for a few’ was off putting. I just left.
On another note, my drop off experience was wonderful, the staff was friendly & efficient.
I would have given pick up - unhappy, low score
Drop off - excellent.
Points négatifs : The Tucson airport location did not have signage when exiting the row as to the direction to exit the airport
Points positifs : Easy to get the rental picked up and dropped of quickly and efficiently. Very friendly staff.
Points négatifs : The truck I rented was pretty badly scratched up on the driver side and it wasn't notated on any print outs I was given, nor did anyone do a walk around with me prior to me driving it off the lot. Additionally, the truck looked like it had barely had a wipe down and smelled like someone had definitely been smoking in it, but had tried to aerosol it away. Maybe notate known vehicle defects on the receipt or an additional print out so it's documented for everyone's sake.
Points positifs : The staff was extremely helpful. The gentleman even upgraded my car for free!
When I dropped off it was even easier! I'll definitely be renting from them again.
Points négatifs : Honestly nothing g. The whole experience was great!
Points positifs : Staff was great. Dropoff was super easy.
Points négatifs : Just charge less money! Everything else was great.
Points positifs : Car was nice. Comfortable and workers were kind
Points négatifs : Don’t know wasn’t airport location. Pre paying with third party ends up costing more to change reservation in end. A huge headache
Points positifs : The staff was extremely accommodating to my situation. She went above and beyond to help correct a problem I made while I was booking.
Points négatifs : everything was great
Points positifs : The drop off process was Great. Gave them the rental papers, keys and asked for email receipt and walked out the door. Took less that 5 minutes... Had a great rental car.
Points négatifs : I felt the gentleman checking me out was having a bad day and the car was a bit dirty buy not bad at all.
Intermédiaire (Toyota RAV4 ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Tucson.
Hertz possède 5 succursales à Tucson. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.