Points positifs : Easy drop off
Points négatifs : The staff arrived late to open and had to set up before helping customers. Should be there early to set up before opening. Ordered full sz suv but got small kia that did not fit the 7 paasengers and 4 luggage that was expected.
Points positifs : Staff was very friendly.
Points négatifs : They close 5 pm and I don’t have that info . I called them no answer so I called Uber and then pickup my car next day . Spent lots of time and money for Uber.
Points positifs : Nothing
Points négatifs : I had to worst experience with this transaction. I entered the dates for my rental incorrectly. I needed Thursday to Sunday. I made a mistake and entered Friday to Sunday. I realized it right away and tried to contact you. Of course there was no way to contact you. Since you book through PriceLine I finally got in touch with them. They were NO help at all. I simply wanted to add one more day to my rental. I wanted to PAY MORE MONEY to add one more day and they would not help me at all. Their only optioins were to cancel and pay a cancellation fee of $49 or keep the rental, create a new booking for the one day, pick up that car, bring that car back the next day and pick up the other car. Absolutely ridiculous! I ended up just cancelling. And I will never use your service again. I'd rather pay more than go through this again.
Points positifs : The price was good for a day rental split between the seven of us using the mini-van for the day.
Points négatifs : I've rented many cars before and the staff person was pretty blase and didn't explain pretty normal things to explain well. For example, as he handed me the receipt he just, here's your total, with the deposit.". Now, I know how a deposit for a rental works, but let's say you didn't, let's say it's your first time. What I've heard other associates say in the past is, "You'll notice a deposit of $200. You'll see this on your credit card balance, but once you return the car, this amount will go back on your credit card with 1-3 business days, so no worries, we aren't charing you $200! This line here is your total." It's little details like that. Another example: He offered us the option of two different models of mini-vans. Not being familiar with mini-vans I asked for his opinion/suggestion. He said, "I'll put you the Chrysler,". I said, "Oh, any particular reason?" He just kinda looked at me and said, "Well, it's a mini-van, like you wanted, right?" Um...I was hoping to hear, "Oh, I like the Chrysler better because it has more leg room," or "they're both comparable vehicles, so I think you'll like either," SOMETHING! He totally didn't have customer service 101 down. It did seem he was there by himself, in which case he could say, "I'm sorry I'm going through this so quickly with you, I'm here alone today, and I have all these people to help, so I'm just trying to help you as efficiently as possible,". He just didn't seem like he understood customer serivce. Also, I notice that almost all rental car places don't disclose important info to check BEFORE you rent: Cost of adding a driver (even though when I called I said I wanted to do that and they said, "yes we can do that) but price was never mentioned, can you leave your own vehicle there or not (not all rental cars will allow that!), etc. This is a general complaint to the enitre industry.
Points négatifs : A newer car. This car had 40,000 miles, a scratch, and soon needed an oil change.
Points négatifs : Only single person working, had to wait in long line.
Points positifs : I didn't like anything about my experience. For one I was never able to pick up the car Becuz I do not have a credit card TWO the payment was taken out of my account regardless that I was never able to pick up a car. I would really REALLYA LIKE the payment reversed from my account IMMEDIATELY. The money should have never been taken from my account in the first place. So I need to reversed immediately. Thank you.
Points négatifs : It could have been better if I was allowed to pick up the car since the payment was already taken.
Points positifs : Very friendly and helpful
Points positifs : car
Points négatifs : customer service rep lacked a courteous and helpful attitude, no one told us if we dropped off after 5 to go to airport direct instead of off site drop, no one went over hours at all
Points positifs : Easy pickup, nice car.
Points négatifs : When I extended the rental they gouged me on the price.
Points positifs : Staff very helpful, great customer service at pick up and drop off.
Points négatifs : All was perfect! Lucky!
Points positifs : Pick up and drop off was fast and easy
Points négatifs : I was never told I had to pay deposit. I allowed so much money in my account for trip. This way I stay within budget. . I would had put that extra money in my account.
Intermédiaire (Toyota RAV4 ou similaire) est la catégorie de voiture la plus réservée chez Thrifty à Tucson.
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