Marriott Hilton Head Resort & Spa

The staff was really amazing, they did their best to help us when we we needed any assistance. The location was excellent.

The room had a bad smell, it was worse in the bathroom. We had to flush the toilet three times and it made an awful whistling noise for a while. The carpet was damp and there was is only one microwave in the whole hotel. It was a shame we had trouble opening the refrigerator

The bed was super comfy. The location was great, right on the beach. The staff was kind. The spa was amazing.

It’s looks like it hasn’t been renovated in a while. The tv didn’t work, a few of our lamps didn’t work. The shower is either super hot or super cold, no in between. The staff was kind, however incredibly slow. I called weeks in advance to make sure a crib was in the room when we got there. We got in late and no crib. It took them almost an hour to bring one to our room. Another time we asked for additional towels, and tea (I was sick). Both times they took so long, our kids were already asleep and they knocked on the door and woke them up. They only had 3 elevators, that were all very slow. You had to hit them at the right time if you wanted a chance to get on.

Due to an emergency we did not get to stay after checking in. We received a call that because of a forest fire threatening our home we didn't get to stay I think a refund of at least 3nights should be in order but that won't happen. I will warn everyone I know to avoid using this agency for bookings.