Propre, belle chambre, super douche, et bon emplacement
La vue de notre chambre donnait sur le centre-ville et du 13 e étage assez incroyable. Tout ce dont nous avions besoin était accessible à pied également, ce qui pour nous n'était merveilleux. Pour le prix de la chambre et vu qu'un supplément pour la connexion wi-fi était trop. On était dans cet hôtel en voyage d'affaires ont rendu rendez-vous d'affaires et les ordinateurs dans le lobby s'y rendre. J'ai un peu comme j'avais payé plus que ce que j'ai eu en dehors d'un séjour dans cet hôtel. très belle, mais un peu cher.
I was told it was I a descent part of town, it wasn't my daughter won't stay there. And they made me pay.. won't ever go back.
We liked the fact that it was convenient to city attractions, had a restaurant, and indoor pool. The parking fee could be adjusted!
Staff was friendly. Breakfast was good but it is served in an area that has a door to the outside so it was a bit drafty as people left the building. Great location and very close to Lucas Oil Stadium. Very thankful for the parking garage too! Noise from guests in the hallway was very annoying. They would leave their rooms and let the doors slam shut. As they walked down the hallway, we could also hear them talking while we were inside our room. We checked in more than an hour after the 3:00 check-in time but our room wasn't ready for another 15 minutes after we checked in.
The hotel still had that new feel to it. Everything was very clean and the services that were provided were excellent. The Bar was nice and the service was great! I will be staying here again in the future.
There was a t-shirt left behind by one of the guests before us.
We had the pool to ourselves. There's a $20 parking fee that Kayak does not tell you about, until after you have booked. And then its just a sentence at the bottom of you're receipt. The staff acknowledges that its consistently an issue, but was unwilling to waive the fee... even though parking is not an issue and the lot was 3/4 empty for the duration of our stay. Our room was dirty. Carpet is stained, the shower and shower head is dingy. The sink had hair and stubble in it, that was not our family's. And, someone had re-stuffed tissues that had been pulled out of the tissue box back into the tissue box. I felt like I had walked into someone else's bathroom while they were staying there.
The shower curtain had mildew on it, the carpet was so gross i didn't want to be barefoot on it, the room in general was not as clean as it should have been
Breakfast was good every morning, Staff was ok but were overwhelmed at times. Water pressure was sometime poor, shower did not put out much water. Towels were not replaced had to go down and get more.
Not much Trued to check in before a concert at 10 Am. Knew it was early but thought I would try. Room wasn't ready but no problem desk help said they would go ahead and assign me a room. Tried to check in at 5:00pm. Room still not ready. Noy happy. Couldn't shower/change before concert. Went to check-in at 10:30pm. Was told there were no rooms available. I made my reservation 6 months in advance. So...did not have a room. Had to drive two hours home. What a mess.
I like the fact that the location was in a good place and I could make it where I needed to go in no time The stains on the carpet on the couches
Good Hotel!! Nothing
Pour le prix et bien situé Les ascenseurs étaient un peu les bruits et la salle de bain était petite
Si vous le pouvez, essayez d'obtenir une chambre à l'étage club (étage 10) il y a un salon qui a toujours des en-cas, boissons, etc. gratuitement
The location was great A couple of mornings, coffee in the lobby was left over from the night before
Great location, right next to Monument Circle and in the midst of restaurants and shopping. Hotel and room were very nice and very clean. Breakfast buffet was excellent (does not necessarily come with every room, but came with our reservation through Booking.com). Pool was nice, but small.
Front desk staff was fantastic. I left my Ipad in the car that was valet parked and they retrieved it in a flash! Connor, the valet supervisor, gave excellent directions for walking to Mass Ave. and was very cordial. Room was very quiet and the bed was so comfortable. Would absolutely return to this hotel!!
The air conditioning in my room went all the way down to 50 degrees, which was definitely the highlight of my stay.
the hotel charged my credit card for the stay when i had already been charged by the online booking service and the hotel also charged the online booking service and i have yet to get assistance resolving the matter. i talked to two different people who have told me two different things. When i asked for a copy of my receipt they sent me a blank receipt. When i checked out, i was told the total charge to my card and then told "oh, i wasn't supposed to tell you that". They had asked me to pay again, saying my credit card was declined. When i got home, my credit card statement said otherwise.
i enjoyed the hotel thought it to be a little pricey but was right down town beautiful city large rooms great beds free internet parking not connected to hotel slow room service
Location in downtown Indianapolis wa excellent
The staff was great. They helped us plan our night when plans were changed and they gave us amazing advice. One reason I picked this hotel was to enjoy the pool and it was closed for cleaning.
We liked the friendly staff from the minute we walked into the lobby- everyone was very helpful! The hotel was within walking distance of everything we wanted to see and do! Fabulous weekend!! We never did get the comfort beds to work but slept ok anyway!
Great to be within blocks of all the activities on monument Square. All employees were very nice and accommodating.
old fashioned, elegant, good breakfasts, very kind and helpful personnel, very good localization dirty windows, windows can not be opened, noisy air conditioning
I've stayed at this hotel several times while visiting my brother. Even though there are many other hotels closer, I always go out of my way to stay here. The hotel is clean, the staff members are friendly , and the included breakfast is plentiful, with a nice variety of food.
Stayed at this hotel as most others in area were sold out. (They also sold out that evening by 6pm.) Free 'happy hour' was hot dogs, mac 'n cheese, and chicken tenders, with one choice of draft beer or wine. Hotel was not prepared for a full house - they were sold out of bottled water at their little store, and were out of coffee each of the 3 times we tried to get some in the morning. Although less than 10 years old, the rooms are very dated looking. (Picture a round dial wall thermostat, floral pictures in gold frames, and a recliner in your room.) Beds were pretty comfortable though. Definitely not a hotel for the business guest!
I stayed here while attending a local convention. It's a bit of a drive from downtown Indy, but that's the only 'con' about the hotel. It was clean and I found the staff to be VERY friendly and helpful. The breakfast and evening meal are included and were a nice added value.
The hotel had a lot of good features if you had kids with you. The staff was great. The only thing we didn't like is the room had a funny smell.
Top notch hotel - super clean everywhere - friendly, helpful staff all the way around from every employee we encountered. Rooms are nice and have room darkening curtains, beds were very comfortable, nice bathroom/shower. Free hot breakfast was excellent and saved us time and money, free dinner consisted of salad, baked potato, macaroni/cheese, hot dogs, chips, etc - nothing fancy but all good. Gave us a card for three free drinks from their bar area for hours between 5:30-7:00 pm each day! Would definitely stay here again and would recommend to anyone I know looking to stay in the Indianapolis area - no complaints!
The staff was very professional and kind. The hotel was clean and new. The breakfast was a substantial buffet for being included in the price. I would recommend this hotel to anyone.
The Drury Inn was our stopping point on our way home to Michigan from a Florida Spring Break trip. Normally, after 12.5 hours of driving, any hotel looks excellent. But this one really is. The front desk attendant had a genuine smile ready as I walked in the lobby. Check-in was fast and efficient. And... I could smell freshly popped popcorn. A favorite. The elevators were swift and efficient (did I mention we were tired?) and the room was clean and fresh. We only enjoyed if for about 30 minutes before we conked out, but it was very nice. This is our second Drury Inn, and they both get high marks.
Hotel was super-convenient with easy freeway access. Room was quiet and very large; beds were a little soft for my preference but pillows were great. Breakfast was incredible -- items were fresh and hot, and much more selection than your typical continental breakfast. Coffee was very good -- a definite plus!
Morning and evening food is a VERY nice touch...........
The only complaint is the 2 night minimum booking for special events. .......didn't plan on staying for 2 days.
Wish the dinner was later for guests checking in late, but there are many nearby places to eat. Make sure your GPS gets you on the bypass, instead of going through downtown.
Personnel efficace et accueillant, ambiance et décoration style Anglais des années 50, sympathique à trouver dans un business trip cela change des ambiances impersonnelles habituelles . Je n'ai pas apprécié le coût du parking (20$ la nuit) alors que la nuit dans les parkings autour est à 5$ environ, ca on ne le sait qu'aprés. Une suggestion: le petit dejeuner est parfait, mais peut être qu'un buffet serait plus pratique.
The staff we saw were polite and the rooms where pretty large. Room had a slightly weird smell at first but went away after about a hour. Son locked bathroom door and shut it with him outside around 8pm. Went to front desk and was told only maintenance has a key and won"t be back until morning. We had to change rooms and thankfully none of our stuff was in there.
Staff was articulate and clear on all explanations. They brought us the kitchen amenities we needed before we even say down in the room. Were not over barring. The room service wasn't available since we were only there two nights; this was a plus because that limited the amount of "*knock knock* room service " we heard from the hall. Room was quite small. Any more than 2 days would've been stressful. The door has enough space for your fingers to reach underneath to the other side. This allowed a great deal of light into the room at night. There's also a lower set peephole that allowed light right at eye level when sitting in the chair.
Staff was friendly. Excellent location for my needs. Kitchen appliances were clean. Vending machines accepted credit cards for late-night snacks. Extension cord used for lamps was blackened, indicating a potential electrical problem. Hot water very slow to heat up. Walls are paper-thin; I was next to an elevator and didn't sleep well because of it. Microwave was missing turntable. The security latch malfunctioned, first locking me out of my room then breaking all together.
Kayla (overnight shift) was very accommodating, my flight arrived at 2am in IND airport got to the hotel at 3am. She was very understanding, the reservation wasn't cancelled. Kayla even helped me out with some supplies as stores were closed and I couldn't get any. Thanks Kayla!!! For me this hotel had what I needed. Facilities were a little outdated, the gym consists of four pieces of equipment which two were out of order (per the sign on them). The iron in the room was dirty, had to warm the iron up and use it on a towel to make sure it wouldn't stain my dress shirts. Lastly on the day of my stay housekeeping started banging on my door at 9am saying I was supposed to be checked out. Even though check out is by 11am. overall I do feel I got my money's worth $59/night for a queen size bed a recliner and TV count me in!!!
Seemed relatively quiet on a Tuesday night. Staff, cleanliness, no crib or pack n play available, breakfast packed away promptly at 9:30, linens were not changed.
The only part I liked was the staff and location. The room was cold...no heat. 2 lights were out in the room at check in...another was falling out of the ceiling. The view from our room was nice...but the window had face prints all over it n I told my daughter not to touch it. The shower had hair in it at check in. I had to ask for toilet tissue because it was not refilled during cleaning. Everytime we went to the pool we had to ask for more towels...and sometimes they weren't received before we were done swimming. I am a single mom and we were there for 4 days...the staff was very helpful...but the hotel was not at all what I expected.
This was a great hotel; wonderful service with a great downtown location. You're within walking distance of great restaurants, Circle City Mall, Convention Center and Lucas Oil Stadium. The staff was extremely helpful. We will return again.
I really liked the layout of the room and the easy access to all the shopping and entertainment.
The staff was wonderful and went out of their way to make our trip enjoyable. I would especially like to thank Shelley Maher - she went completly out of her way to help us and make sure we had one of the larger rooms for our anniversary. She even sent me info. on the places nearby that were having a Thanksgiving meal - it is people like Shelley that will make us return and tell everyone to stay at Embassy Suites. We had been approved for an early check-in and were even an hour later than we had asked. However, when we arrived from our 2.5 hour road trip on Thanksgiving the room was still not ready for 2 hours after we had arrived. Being that it was Thanksgiving and everything was closed or booked, there really wasn't anyplace for us to go. It would have been nice if they would have been able to get the room ready a bit sooner.
The Hotel staff are very courteous and helpful. We needed directions and the personnel at the front desk were very obliging, We came to Indy to ride our bikes on the Monon Trail so the location of the Hotel was good, the trail starts on 10th street. It was our second trip to your Hotele but not our last, let your employees know they do a excellent job.
Very good locatin.
convenient location and nice room one elevator was out of service, which led to delays getting to and from room
Beautiful spacious rooms with super comfortable beds, spa scented lotions and fragrances, and huge windows! Staff was very helpful upon check-in.nt was the restaurant - slow service even though the place was basically empty, and the scallops were tiny and very dry/rubbery. Croissant bread pudding helped make up for it though ;-) Overall a VERY good value for the money! My only disappointment was the restaurant - slow service even though the place was basically empty, and the scallops were tiny and very dry/rubbery. Croissant bread pudding helped make up for it though ;-)
Room comfort, very polite and helpful staff The pool was too small for family fun
5 star resort if compared with an Army installation where I stayed for the two weeks prior arrival. It made feel like a human again. Thanks a lot to all the staff. Also excellent location (accessibility) near airport.
The rooms were really nice - with a little spa package on the bed and everything! Do not be turned away by the entry into the building; the rooms are actually quite nice! I slept great even though we were right next to the airport! Not good for a light sleeper, but they include ear plugs in the bathroom. Room service was decently priced - but would have liked to see more options for vegetarians and gluten free folks! This hotel is in desperate need of a nicer entryway!
Bed and pillows were comfortable. $10 charge for WiFi. Room had only one serving of coffee.
The staff was extremely friendly and helpful. The hotel and room are very clean. The mall is connected to the hotel which is a very convenient bonus. We did order room service and the food was very good. The exercise equipment is a little outdated and not functioning well. Several of the treadmills' computer panel would not respond. The breakfast was good not great, I would like a few more options but it was good with good fresh fruit, oatmeal, cereals, eggs, etc.
Staff was very frindly and helpful, close to shopping and good food we stayed 7 floors above the pool and the chlorine smell was very bad. And the pic. and wording did not go with our room.
Room was great!!! Quiet and relaxing atmosphere!!! Love that this hotel is close to the Fashion Mall and many great restraunts!!!
My priority with picking a hotel is cleanliness, and this hotel delivered. It also has a great location, and it feels great to be able to walk to the mall and restaurants after being on the road all day. That the wifi is not free.
Location It took 4 attempts to get a key to work to open a room. One of the rooms smelled so badly, the desk clerk wouldn't let us stay in it. She did everything she could to help us. Seems like the owners don't pay much attention to detail.
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We check into our room and it was a strong smell of urine through out the room. We asked for another room but it was not clean. My wife and I was not please with our stay. The breakfast was also very disappointing.
The room wasn't ready when we arrived at 2:50 pm even though the listed check-in time was 2:00 pm. They did a good job of trying to get us into the room quickly but let us know that towels were not yet in the room and would be delivered later.
Location This is NOT a 3 star hotel. Someone needs to explain how a hotel with an average rating of roughly 6 stars is considered a 3 star hotel. The owners obviously don't care about this franchise. No elevator. Breakfast was in a closet
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The location was great. Close to plenty of restaurants, and a short ride to Lucas Oil Stadium. The room wasn't so clean. Cobwebs, dirty towels in drawers, wet washcloth on floor, and stained dust ruffle.
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the staff was very friendly. check in and check out was quick and painless. hotel was quiet, even with a number of kids in the hotel. Breakfast was very good I did not much care for the beds. Everyone else in my party liked them just fine so it was probably just me.
The room was nice and updated except for the bathroom. The staff was very helpful. It was surrounded by restaurants. Bathroom had mold and torn trim. The fan sounded like a hurricane, it would hurt your ears. There is no elevator. There was a bad odor that hit you as soon as you walked into the room. It never went away. They had no extra pillows , towels need bleach.
Nothing one of my worst stays ever The room was horrible, no elevator they didn't switch my room when I requested when I woke up to shower there was ants on the floor & on one of the beds also i seen a mouse run across the bathroom floor i checked in late and was checked out early bad stay
The staff was welcoming! THIS IS NOT A 3 STAR!!!! Absolutely disappointed at the star rating because it does not meet the expectation of a 3 star. It's more of a 2/2.5, but NOT a 3!!! That was a huge blow because that is not what I expected for what I requested.
Cuisine entièrement équipée, coin salon dans la suite, des collations en soirée et le petit déjeuner le matin Petite oreillers- pourquoi avoir un lit king size avec des oreillers plus petits que la moyenne ? Notre chambre n'a pas été faire le vendredi où nous y étions. Il y a eu pénurie de papier toilette ... j'ai utilisé des kleenex et j'ai dû utiliser une serviette pour les mains pour me sécher après la douche, pas de serviettes propres disponibles.
TOWELS! They didn't have any! We were shorted in our room and I asked the manager later if I could have additional towels...He said 'NO...we won't have towels until after 9am tomorrow morning' Really?!? Not happy. Breakfast low score, even as free.
the shower need to be up dated
Location. Easy to find. Carpets old and stained. Ancient toilet fixture not sealed to floor. Sewer gas leaking into room when we got there. Not pleasant.
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It is a clean hotel with a lot of shops and restaurants close by. The handicap rooms do not have ADA toilets. REALLY low. There are only four or five handicap parking spots for a large hotel.
I was put in a room with a toilet that overflowe.. I asked for maintenance and never got it. I had to clean the water up myself . Housekeeping never came to clean the room and I had to go to the front desk and ask for towel.... Finally after asking for
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It was close to the interstate Everything. Every room was filthy & disgusting. I'm usually flexible with a few dirty spots, but this hotel was the worst hotel experience I've had. Dirty carpet, microwave & fridge. Hairs on the bed and shower. Mold in the shower. Stains on walls.
Not much We left to go out for the day at 9:30 and came back around 3:00 and our room had not been serviced. I called front desk regarding this and was told someone would be up. That never happened. I have a group scheduled for VA at a Baymont but may cnacel.
Location to Eagle Creek. This was not the best side of Indy.
It was clean. Location was great. Right off the highway and many places to go in the area. WIFI wasn't safe Hotel wasn't Inn and Suites Got a handicap room Tornados in area 3x alerted on phone take shelter Called front desk: didn't inform any of their guests of the emergencies, didn't know what county we were in, no plan of action. on Aug 24
Nice, clean room It looks a bit run down on the outside, but the rooms were nice.