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Right on the beach. Beautiful view from the rooftop. Comfortable beds. Staff was helpful, and friendly. Very noisy. Can hear your neighbors, and the streets below. Woke up to someone knocking on our door at 3 AM. Anyone has access to the rooftop so it was crowded with people not staying at the hotel.
Location is superb, just in front of Kuta beach The water smells awful! The manager told us it was because the contractor didn't install the right pipes for the plumbing!! The staff forgot to replenish the soap for our barhroom!!
The hotel was clean and comfortable for the most part. The room had the AC going and was nice and cool when we first stepped in. Security for the hotel were friendly and nice. We were only given one keycard so if one of us wanted to leave it was near impossible for the second one to stay. The towel rack in the bathroom broke down the first 30 minutes of getting into the room. When I called the front desk to confirm I wasn't going to be charged for the damage that had nothing to do with me, they refused to admit it wasn't my doing and simply stated they would send someone do to check it out. It took 2 days and me calling and going to the front desk 3 desperate times to finally get someone to come down to take a look at eh damage. WHAT A WASTE OF MY TIME. Basically, the front desk was completely unhelpful. Also located in a really touristy area. You can't step two seconds outside without having some chase after you to buy their Products/ use their cab service. So annoying.
The location was good. There was a Starbucks downstairs. The pool was nice. First the staff couldn't find my reservation and made me wait and hour in the lobby. then the wifi didn't work the whole trip. The walls were paper thin. The room showed significant wear and tear. The drinks were expensive and watered down. If I could do it again i'd pay a few extra bucks to go somewhere nicer. This hotel is just for australian children looking to party.
Location is good near everything everything is convenience I love the location Was a very noisy people keep open the door and closing the door and someone keep knocking my door at 4 o'clock in the morning I don't know what is going on with the guy when I went to the door the guy just apologized to me
Le breakfast Le manque d'info concernant la facturation (conversion usd en roupies avec commission de change salée au passage) et tarif navette annocée a 5 usd, mais facturée à 5 usd par personne, puis facturation de la possibilité de modification. Impression de tir au pigeon!
Excellent service, personnel toujours souriant, superbe piscine et magnifiques jardins Assez cher
Hôtel luxueux de détente mais excentré par rapport au centre
Le bar au dessus de la mer, les piscines à débordement, dont la piscine d'eau de mer accrochée à la falaise, le jardin magnifique, le petit déjeuner somptueux, le personnel très prévenant.
Equipements collectifs fantastiques, disséminés dans un immense parc, superbement entretenu ; personnel également sympathique et disponible ; organisation (presque) parfaite (problème de file d'attente, sous la pluie, au petit déjeuner lors des épisodes de pluie rendant impraticable une partie de la terrasse La décoration des chambres semble un peu ordinaire au regard du standing de l'hotel ; et surtout, contrairement à ce qui est annoncé dans le descriptif de l'hotel, pas de plage privative -permettant la baignade- directement accessible de l'hotel ; une information à préciser sur votre site
La qualité du service est vraiment excellente, le buffet du petit-déjeuner copieux et très varié. La piscine avec vue sur l'océan est absolument idyllique, le bar construit dans la falaise est également superbe! Je recommanderais vivement cet hôtel pour une lune de miel ou même un mariage (plusieurs chapelles à disposition). C'est vraiment superbe. Les enfants ne sont pas tolérés à toutes les piscines, ce qui permet d'être vraiment au calme! Dommage qu'il n'y ait pas un shuttle gratuit jusqu'à l'aéroport (à 30min. de l'hôtel). Tout est absolument payant : si vous voulez un massage à deux, il vous faut payer un supplément pour être dans la même pièce, tarif pour l'utilisation d'internet exagérée (USD 7.50 pour 1 heure), etc. L'hôtel est un peu loin de tout. Dès que l'on veut visiter quelque chose ou aller à la plage il faut prendre un taxi ou voiture de l'hôtel. Pas d'accès direct à la plage depuis l'hôtel.
Tres bel hotel avec belle chambre spacieuse.Piscine à debordement sur la mer magnifique.
The best part of the stay is having very friendly and helpful hotel staff to guide you through sightseeing places and to find the best shopping places which the locals use. Made some friends and had a great time. The only unfortunate problem was that they were renovating during my stay and the noise and dust was bothersome as i would love to be able to write in the quiet solitude of my room during the day.
Some of the facilities were a little worn. There was a problem with some leaking water which my son fell over in.
My friend was in the pool, floating human shit went on to her and she has to jump out of the pool, disgusting!! We complain to the staff but not even an apology!! Rooms are outdated, poor break fast spread, for sure this hotel not value for money. there are much better hotels on the beach for this price.
Location is great. Buffet breakfast was good with sufficient choices. Staff was helpful and accommodating whenever we request for items like outlet adaptors and packaging tapes. Yes, the House keeping staff should clean the rooms well and use better smelling fabric detergent or softeners for their sheets, towels and pillow cases. Their bed throw pillows were soiled and smelly.
The hotel are in a very nice location. Directly on the beach and close to the Beach Road. Just small step and you are in the city. Just a small steps and you are on the very nice beach. Nice large pool with a lovely pool bar and kindly staffs. Nice garden with a nice restaurant close to the beach. The staffs at the pool and the garden restaurant kindly, helpful. The hotel by self. If you come from the pool and garden, you have the feeling you are not in the same hotel. The rooms are old, dark, very dirty, and noisy . The cleaner unkindly, laesy and not clean. My room was full up with mosquitoes. The blanket on the bed not white, more grey. Only 2 towels for 2 people. The cleaner not disinfect the toilet.
The service of the guy on the front desk was discusting. He tried charging us for drinks from the mini bar but we did not care that we did not have them. He ignored us and said he would call the police. It was discraceful service and wrecked the end of our holiday. I will never stay there again.
Good breakfast, great pool, close to beach & city center renovation on our floor, dirty
Beach and central location Small bath room
Everyone was so friendly and helpful. The location was great...right on the beach! The hotel also helped a lot with booking excursions.
Both my husband and I enjoyed our stay. The staff were very friendly and helpful. Fantastic location for both shopping, restaurants and relaxing by the pool or on the beach. I would have no hesitation of recommending the hotel
The room that was booked had no view to the outside, it had a view looking into the center of the hotel. Very depressing. Not a place I would ever stay again
Rooftop was nice, it is just next to the beach, central. The toilet has a smell in the room i think because of the pipes, we always stayed close the toilet door, a part of the hotel is still is underconstruction, so it is usual to find yourself in a weird place. stuff smiles always, but for a high standart hotel it is not fair that they try to charge customers as soon as possible as they arrive to the hotel, it should be at the end of the stay, i had a problem with the agency, and the stuff tried to charge me 3times to ensure their payment, the high quality hotels dont care about money, they care about customers. But the stuff just wanted payment as soon as possible in this hotel.
The hotel is conveniently located near the beach & mall. Room was spacious and breakfast spread was great. We loved the pool & Taboo for the children's activity. This is our 3rd visit to Hard Rock hotel. Not easy to take metered taxi out of the hotel, frequently have to wait. hotel seems more keen to promote in house transport.
The staff are all very friendly We were put in a corner room with a broken air conditioner, lumpy mattress, no balcony, non smoking (even though smoking was requested)... Spent as much time away from the room as possible.
The location of the hotel is good, the staffs are very friendly. The television is very small.
Location Service Atmosphere Décor / Good clean Rooms Food Pretty Much everything else I have stayed here multiple times - No real negatives, although drink prices at centre stage bar are a little high to other places in Kuta
MORI from reception was great thanks mori for ur help , all staff was smiling and at hand , best trips arranged by the hotel use it it is cheaper than if u try to do it by ur self, if u will stay in Kuta stay in Hard Rock
Staff attitude, Room size, Resturant View of the Room, No Tea and Coffee in the room, Extra charges for the slippers, robes and the bad. Only two water bottels in room however the booking was 2 Adults and 2 Children. Resturant serving coffee / tea only at the beginig of the breakfast and it was only warm.
the music, the food, the pool the rooms and the bathrooms
The staffs are very friendly & helpful na
Location, clean comfy beds, great breakfast. Beach, food, shopping, and entertainment within a short walk Too many people for my taste and a bit loud with all the music.
1 the swimming pool(s) is great; 2 live music was good; 3 multiple options to eat although I didn't use it; 4 the atmosphere of music all arround in the hotel. Music was played in the hallways in the hotel as well. Not loud at all but I could here it when I was in my room. Because of tiles on the floor in the hallways in my room I could here anything what was going on in the hallways.
Pool excellent, but never seen staff cleaning throughout the day Stayed at several hotels in bali but found the Facilities extremely outdated, room very poor and breakfast average for Hard Rockk Hotel
The location was amazing and the facilities really added to a fun time. The staff was excellent. Really cool place to stay. The drink specials were great. The advertisement shows the waterslides, but they are tiny in comparison to the picture. The food is very expensive too, in comparison to places in Bali.
The rooms were great and the staff was exceptional. Candy organized our family a cooking class that was one of the highlights of our trip. The rooms were clean and comfortable. The location is great and close to the beach We don't have really anything to complain about
Great hotel, especially for the price. Rooms were clean and the staff was very friendly. Pool was nice and relaxing, quick less than 5 minute walk to the beach and close to restaurants and shops. Would definitely recommend.
The hotel was very clean and well maintained We booked a king bed and on check in were told they didnt have any - no room for compromise
Location is very central,close to the beach,2 min with Vespa and 5 min walking distance.Shopping,restaurants,and night out places are all nearby as well.Very friendly staff,nice modern decoration,large hotel(was impressed,thought it was smaller).Breakfast is also complete,very international.Nice swimming pools,relaxing. We had to stay 3 days in a Suite before we moved into a standard room and there we had just one problem:the bathroom.Suite was large,nice,quiet,but the bathroom had poor light and the bath tub was clogged(we asked to be fixed,but apparently it didnt help whatever they did).The Standard room was better.Had a large shower and the light was good.
Clean, lovely breakfast area and buffet, pool recliners always available, no towels left on chairs for hours so no-one else could use like at some hotels. not met at entrance when first arrived.
The hotel staff were courteous. The breakfast - very oily food and not much choice. A lot of flies and coffee hosue is just in front of main road so very noisy.
Good for surfers not good for families beach club is a joke they have 6 sunbeds!!' Really noisy no soundproofing
location and atmoshpere No king size bed avaialble although already put my preference.
The service was excellent! They picked us up from the airport, which was free of charge and convenient. The driver was very kind and courteous. As soon as you arrive, everyone is so hospitable and kind. They go out of their way to make sure that all of your needs are met. The location is good-very close to the airport, literally less than 10 minutes. There are a few stores within walking distance. But there are taxis everywhere, so getting around is no problem. Nice beaches, malls, and restaurants are only a 10 minute drive. The hotel is overall very clean and modern. Also, our room came with a breakfast buffet. It was excellent!! There were a lot of options: omelet station, fruit, various breads, a variety of meats, different drinks, and even delicious Indonesian food. We even had dinner at the restaurant several nights. The food and drinks are reasonably priced and very tasty. As far as the room, it was very comfortable and spacious. We did have a minor issue in the first room they gave us. So they changed our room without any problem. Also, the hotel has drivers you could hire for a very reasonable price for the entire day. We highly suggest using this service instead of any outside taxi service. I think they should advertise this service more. It made our trip so easy and comfortable! The driver took us anywhere we wanted. Even though there was a slight language barrier, the driver was so kind and accommodating. We felt very safe with him. We hired him the entire week we were in Bali and were able to easily see everything we planned on seeing. Overall, we loved our stay at H Sovereign Bali! In our room, our only complaint is our glasses had lipstick and coffee stains. They seemed like they should have been washed more thoroughly.