Elara, a Hilton Grand Vacations Club

Points positifs : Le lit et la vue étaient super

Points négatifs : Surbooking ne peuvent pas rester plus longtemps

Bel établissement, bien situé, pas de restaurants,

Points positifs : Le personnel est formidable !! La chambre était propre et super sympa

Points négatifs : Il n'y a aucun restaurant dans la propriété. Il est relié au centre commercial miracle mile ... un peu kitsch.

Beautiful hotel, but a few misses

Points positifs : The hotel was beautiful and very clean. We enjoyed the access to Miracle Mile. Very responsive staff and room service. We enjoyed the set up of the Jr Suite room, with fridge, access to bathroom from the hallway and not just sleeping room. Nice tub and large closets. Furniture was comfortable and the bed was exceptional.

Points négatifs : A few details kept creeping up. The buttons on the phone didn't take you to the correct spot (pressing bell man went to IVR with no selection for bell stand). Miscommunication on the hotspot sign in (not on our room key folder and wasn't told at check in. Booking through one of their partners held a few surprises...no hilton points, wifi not free, "availability" of requested room. For example, I got a great email asking what kind of room preference (view, quiet, high floor, etc.) and a request for the timeframe I would arrive (late afternoon, evening etc.) Email was confirmed and they would do their best to accommodate. FYI I selected the view because my business partner and I would be spending two and half days developing our business plan in our room. When we entered the room, we were staring directly into the parking garage. Hey, guys don't ask if you can't deliver. Don't set expectations you can't fulfill. Whenever I book through third party, I seem to get treated as a sub-guest. But surprise - my experiences still contribute to my brand relationship overall. Usually with Hilton, the service and details are stunning.