The Park Tower Knightsbridge, a Luxury Collection Hotel, London

Le personnel

Le reste

Bien situé

procédure de réservation était compliquée, pas du tout professionnelle

The location is very good

The reception staff are not professional, the water fell in the bedroom because of the rain so one of the reception staff offered us another suite but with a different view lower than the level of our view, we did not accept that then we were offered a discount of part of the room price with a free breakfast for 6 people and we agreed to that ... Upon check-out, the employee at the reception denied this, and refused to communicate with a colleague, on the grounds that he was not present !! That was really disappointing and we got frustrated ... so you never trust the staff of this hotel

i want to thank mohhamed from room service and kristina at the lobby restaurant and bar and john or jose i forget he’s name also from the room service and the indian Secuirty who lives in dubai and speak arabic! The bathroom was perfect and also it has “shattaf”

The receptionist jenivra and the tall skinny man are the worst i had an issue with them tell today I couldn’t solve it! And now they are saying we cant solve it and it was their mistake , but the room was to small! The location was so perfect And I hope they change their receptionists and make the price lower because now i have tried more than 10 hotels in uk but that was overpriced and please if anything happend with the hotel and if they told you we gonna call you later dont believe them