Hôtels - Makati

It was a good experience. Except that the noise outside the building was annoying due to the on going remodeling of the hotel. But, service and employees were great!

The noise inside the hotel.

The ambiance, friendly with a smile staff,& location is awesome. As soon as I enter the hotel, I feel so welcome and smells good. The Lounge area is definitely a plus with a nice view of Makati City.

I have no negative remarks.

I will definitely go back in this hotel by 2015. I highly recommend this to my friends.... very nice place to stay in Makati.

The staff was amazing. The service here was better than the hotels I have at home. Everyone was smiling and willing to help. I will Be coming back

The only thing I didn't like were the escorts prancing around the hotel. But I understand that this is where the wealthiest stay and money talks. It was not a nice sight to see.

Security is tight but it's neccessary. Lobby is ful of welcome wisher that makes me important. Excelent location, service,environment, room and professional counter check in service. No hustle. We stayed in Shangri-la several times and it;s an excelent place to intertain visitors. Keep up the good service.

Considering the hotel's location, this is one of the better deals in Makati. The accommodation might not be as opulent as its neighbors; it doesn't have their huge sun-filled lobbies or fancy restaurants - in fact, their lobby consists mostly of just a reception desk and some chairs to use while waiting for a cab. However, considering one would easily pay 3-4 times more for a room in those other hotels, and you can walk to them (just a block away) to enjoy their amenities, it's actually not a bad deal. Breakfast is provided buffet style, you can choose from the downstairs restaurant which provides Filipino-style breakfasts, or the Swiss Inn restaurant on the second floor which provides a more western-style one. Again, nothing very fancy for breakfast, typically one soup, three choices of meat, a vegetable option, sides of rice or bread, an omelet station, and fruits / drinks. The hotel room itself is pretty decent, for our 3-week stay it was very clean all the time, and very quiet. ...

Overall the place was clean, safe, quiet and roomy. Room Service was quick, and staff were very polite. There was a variety of food for their breakfast buffet which was great......unlike other places where it was the same thing every day. This is the second time we stayed at this place for the year 2010. This time I had a complaint with the front desk. I had 3 Incoming Calls from my aunt and she left messages for me to call her back as soon as I came back to the hotel. I felt so bad and upset because I did not get the message and my aunt waited for my call until late in the evening. Usually I would find an envelope slipped underneath the door. Another issue: I never got a fax that I was expecting from a local office which was faxed 2 consecutive days. I also tried to follow up the business office. Finally the sender decided to SCAN the document and emailed it to me, after getting frustrated.

service, facility, location, rates

Location

Ascott could not locate my reservation even when given my confirmation number and booking agents number. Front desk did not know what to do, they wanted to charge me double my original paid reservation and credit my paid reservation when it came through.....WHAAAAAT! Very late and tired, no one offered to make it right, front desk seem to have attitude. I finally called Kayak and had them locate original reservation which was faxed to front desk. Front desk calls me to tell me they have fixed it and I clearly told them... I FIXED IT BY CALLING KAYAK...which is something they should've done in the first place!!!!!

Lobby, orchestra and staff.

Everything you would expect from a 5star hotel

There's construction on going so u would hear some noise but the staff are very helpful and will change your room if you just inform them.

Would consider this as my home everytime I'm back in town.

Edsa Shangri la has always been my choice of hotel whenever Im in Manila, friendly ,warm welcome and good breakfast has always been good . I requested a birthday cake for my wife ahead of my arrival in Manila and they have never forget about it, infact they ask me the exact time to deliver it to my room to supprise my wife.so they always really make to appoint not to neglect those things that the guest wishes. They will make adjustment to needs of the guest and not the other way around. so as always Edsa Shangri La has always been my Choice in Manila.

Amazing service, amazing location, amazing room. Spotless, everything works, immaculate, stylish, comfortable, and a great value!

Not at all, highly recommended!

Basically, you get MORE than what you pay for. A great value, total luxury.

The staff was ver attentive and friendly. all the staff always remembered my name and I was greeted each time. The rooms were beautiful laid out and all requests made to the staff were taken care of . Top notch service

Awesome customer service!

Rooms were cold, no heaters

I loved the amenities, the buffet, the pool, and the extremely courteous staff.

I had a great overall experience.

The only thing I didnt like was hidden cost,they ask me to pay way to much for breakfast buffet which was suppose to be include with the room. Since I didnt go directly through the free breakfast buffet didnt count I had to pay

Secured, huge lobby, interior decor.

No trash cans in the lobby, I have to go to the restroom to throw a used Kleenex.

Adjacent to other hotels and boutiques

The bathtub and bathroom were great!

hotel is WAY too expensive. I paid---/night - room was only worth half of the price I paid. Staff referred to me as 'Mister' because I have short hair - insulting! Room WIFI was terrible! Would never stay at this hotel again!

Very basic room. Everything above a simple bed and bath was extra - a lot extra. Showering in the morning was difficult simply because the water would go from very cold to scolding hot every few seconds. Not nice when you have a 1 year old with you.

I liked the initial price and how close it was to the airport.