Hôtels - Makati

The bed is comfy and room is spacious.

water is leaking from the aircon during my stay.

The staff address you by name and give very personal attention. Hotel is gorgeous and well located.

wonderful classic luxury hotel but with a cut above in professionalism and warmth of staff. lovely! highly recommended--

je suis resté 15 jours à l'hotel : le personnel est très serviable, parfaite situation à manille (centrale)nourriture très bonne,les chambres sont très propres mais un peu vieilles quand l'on compare le luxe de l'hotel mais dans l'ensemble cela va, très très bon séjour, je reviendrai

petit problème lorsque beaucoup de séminaires et donc augmentation des résidents : la nourriture lors du déjeuner est très vite partie et pas assez vite renouvelée, il faut de se lever tot mais bon c'est un détail...

Hotel tres mal situe, quartier peu sur, le chauffeur de taxi nous a meme demande pourquoi nous l'avions choisit et si nous etions sure de vouloir y aller...Chambre humide et hotel bruyant le soir et le matin. Une nuit a largement suffit.

I loved the amenities, the buffet, the pool, and the extremely courteous staff.

I had a great overall experience.

The only thing I didnt like was hidden cost,they ask me to pay way to much for breakfast buffet which was suppose to be include with the room. Since I didnt go directly through the free breakfast buffet didnt count I had to pay

Top things about this hotel in order: Location (you cant find any better), Staff, The Bed, Bathroom, Minibar, Spa, The Cityview, and Security.

The rates are too exaggerated, You can find other much cheaper hotels with similar qualities, nothing very special about it for such a price

The room is very quiet and I was able to sleep well. Everything else is ok.

The reason I bought this hotel is because it said free Wi-Fi when I got up to my room and I wanted to use the Wi-Fi they told me I would have to sit in the office for the Wi-Fi to be free or I could buy some expensive Internet package. There were no blankets on the bed whatsoever just a sheet that you could unfold and put on top of you and the air conditioning was not adequate the room was hot when I entered the room and it never cooled off not even a fan to circulate the air. The morning breakfast was fine they made me pay a 1000 pesos deposit on the key and would not return until they had someone fully inspect the room never been treated like that interesting place.

The air conditioner was not adequate to cool the room down. The Internet is only free in the lobby and it didn't work. You have to buy an expensive Internet card to use the hotel room Internet and the bed was very uncomfortable with only a sheet.

Proche de l'embassae du Canada

non

Le personnel est sympathique et serviable. Il se mettent en quatre pour vous aider. Les chambres sont superbes et très propres. Nous y avons séjourné 7 fois et je vais revenir. J'adore l'emplacement.

Il n'y a rien à dire.

Le personnel était des plus énergiques, chaleureux et accueillant.

Le buffet du petit déjeuner a besoin de changer le menu tous les jours ou au moins deux fois par semaine.

The staff service was excellent and beat all the hotels that I stayed in Guangzdong South China, Hongkong, and Singapore. Rooms were very neat and tidy and comfortable to stay with free internet connection.

Food served needs to give a bit more variation and choise. Inhouse movies could be shown free like what they do in HKong and Taiwan.

The friendly staff that are ever helpful.

Security and security staff was great

On departure I was stuffed around with the hotel transport to the airport.

nice hotel in terms of the apartment that has everything one need ,quit and clean, near major shopping center and various restaurante.

hotel entrance and general design is not suitable for familyes or desable person with trollys , to many stairs and the only access to the hotel is from the garage on back door which is dangours of cause of cars. also the breakfast was not that good and coffee taste like break oil

It's located by Greenvelt 1 which has everything you need re: stores, food, shopping. The room was spacious and nice. It was very relaxing and the staff were very friendly.

The thing I didn't like was I had to pay for a half day for 1 hour. I was waiting for a ride and they came at 1pm, 12pm was checkout. l mentioned it to them just to see how they handle situations like that. They said,"sorry sir." They were polite but don't do anything. In fairness, it wasn't about the money, I would have liked to see something beyond words. I won't miss the 1200 pesos, I was just missing a good faith gesture. A voucher for free coffee would have at least showed an effort.

service, facility, location, rates

Location

Ascott could not locate my reservation even when given my confirmation number and booking agents number. Front desk did not know what to do, they wanted to charge me double my original paid reservation and credit my paid reservation when it came through.....WHAAAAAT! Very late and tired, no one offered to make it right, front desk seem to have attitude. I finally called Kayak and had them locate original reservation which was faxed to front desk. Front desk calls me to tell me they have fixed it and I clearly told them... I FIXED IT BY CALLING KAYAK...which is something they should've done in the first place!!!!!

The location is near tourist attractions and the price is right for budget travelers

The staff had an attitude. It was as if they wanted me to leave. The rooms are small. No safe in room. They required a deposit for some reason. I wouldn't stay here again. Better hotels for similar prices.

We liked the location, very convenient to atm, food, stores. But after dark there are homeless around. View out window was good. Room size was good. Buffet was best in restaurant. (See the bad parts of this review because they FAR outweigh the good).

Bad: A/C was noisy and leaked on the floor, smelled of mildew, carpet was filthy & stained, shower burnt us, hot in elevators & lobby, welcome drink so small it's a joke, room service menu missing items advertised, they charge ALOT for free local

Front desk clerk that checked us out should be fired. Just unfriendly and acts like she is better than you. Wrong personality for that position. Requested salt & it never came. Requested help with wifi and it never came. Pool is small and shallow 4ft. Pool deck area is very large and would be good for a party. Lots of potential for outside eating and poolside bar, but apparently the front desk clerk has run off all the customers. Only 2 people at t...

Location

Every stay at Oxford I have had issues with the hot water being hot .

Great location, staff was wonderful, clean big rooms!

Staff was very friendly. Rooms are nice and clean. My stay was very comfortable.

The location. The non managerial staff were very courteous and helpful.

The. Reservations made was not I wanted, I wanted two beds. They gave me a? Queen bed and a trundle bed

Nice and peaceful

I told front desk to change blankets on the bed and they didn't change it, very disappointed on there service

The location.

I was the only one in the front desk - and the gentleman did not even ask me if I need anything. I had to ask him if he can help me to check-in - very unprofessional. We checked in to room 726 - kept coughing and sneezing in the middle of the night due to the a/c filter was so filthy. Finally turned it off and the coughing and sneezing stopped. Went to frontdesk, and had maintenance check it out - I even took a picture of the filter. He kept insisting that it's clean even you can see how filthy it is with your naked eye. He won't admit that it's so dirty - I did not bother to argue. I do not recommend this hotel at all!

Le personnel était très serviable, mais les chambres sont vraiment très vieilles. La moquette était vraiment vieille et la chambre a une odeur de moisi très forte.

Le personnel était super !

Nice clean newer hotel!

Like most hotels in Manila Area , they are starting to charge a premium like they are New York or Paris ect! It's still the Philippines but poeple are coming and paying these prices so I really can't blame them! I just don't see it, coming here the last 15yrs! the traffic is impossible, so plan on walking!

The service was great

Don't be in a hurry when you check out it took then 15 to 20 minutes to check my room I was only there for 6 hrs on a layover Left at 10:30 pm

none

they were remodeling and customers were not notified. not a good place for family with kids,a lot of beggars in the street. near bars and clubs. unlike other hotels, this hotel is not customer friendly. staff does not know what they're doing.

not recommended.

The room is nice and cold. Shuttle to airport is perfect!

Elevator card does not work always. I will need to call the security to fix and insert card in the elevator. Reception desk not attentive, disorganized Staff does not project good quality customer service.

breakfest

wellness, espesially sauna and steam bath

The mini kitchen.

Slow wifi connection.

every1 is friendly and helpful

It was cheap and they had AC.

It's a bit far away on the edge of the Makati district, so you won't be super near the action. Plus the area is a little sketchy, although not too bad to really worry though.