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Le batiment est magnifique, la terrasse trés agréable également. Literie excellente. Petit déjeuner copieux.Ce cadre est digne d'un superbe week end en amoureux...si ce n'étaient les autres inconvénients Personnel insuffisant; chambres sur le déclin (abat jour cassé; aération sdb défaillante...); planification incohérente : lorsque nous sommes arrivés, on nous avait attribué une chambre qui servait de débarras, encombrée de vieux meubles...); salle de breakfast trés bruyante
Le personnel est sympa et le restaurant sur place était fantastique ! Les chambres sont modernes et spacieuses. Son emplacement est excellent. On n'aurait pas pu demander plus !
Cadre et accueil très agréables. Personnel de jour, de nuit et du restaurant souriant et arrangeant. Situation géographique et parking gratuit à disposition même après le cheik-out. La commande du petit déjeuner en chambre n'a pas été enregistréE. Il convenait de déposer celle-ci sur la poignée de la porte de la chambre avant 2 heures du matin mais personne n'est venu la relever...
Tout est très agréable et fonctionnel. La chambre pourrait être un peu plus grande mais ça ne pose pas de gros problème. Parking sur place.
Tout à fait ce que nous attendions, accueil attentionné, confort général et ambiance agréable.
Personnel charmant Pas de WiFi disponnible
Personnel très sympathique et serviable, petits déjeuner copieux et bien cuisinés, calme, propreté, espace extérieur permettant de prendre un repas rapporté c'est super pour une famille . La moquette dans tous les lieux (chambre, salle de bain, salle de petit déjeuner)pas intéressante pour les personnes allergiques . En été des draps de dessus souhaitables pour mieux réguler la chaleur (été chaud cette année) .en l'absence de volets (architecture locale oblige) rideaux foncés pour faire de l'obscurité (réveil moins tôt souhaitable en vacances.
Sympa. 20 minutes à pied du contre de Norwich. Facile à trouver. Le personnel très acceuillant. Fraichement décoré. Parking. Ce n'est pas un "hotel" mais un "guest house". Donc une maison transformé en "hotel". Pas beaucoup de place donc. Notre chambre était vraiment petit. Pour 2 jours, ça va, mais une semaine, non.
a very peaceful atmosphere and the staff were all very friendly n/a
lady in the spa was adorable room was comfortable but had faults meal was exceptional
we liked the relaxed atmospher of the hotel, and the proffessionalism of all at the spa. We found the staff in the resturant on the 1st night a bit lacking in helping to take our orders and when drinks were asked for took a long time to be delivered to our table and we even had to ask another member of staff.
Location is good, food was excellent No cashpoint onsite
I really liked the room. It was quite spacious, with the most storage space I've ever had in a hotel room. Also the hospitality tray was very generous. I liked the way the rooms are based around a courtyard. We stayed one night B&B; the breakfast was delicious and a the dining room was lovely, overlooking the golf course. It felt like I was staying at a top hotel; I would love to have stayed longer and been able to use the fitness centre / spa, plus relax in one of the lovely lounges. If I could afford it I would stay for a week! Not applicable.
All facilities were good and the staff very helpful. All food was first class and the restaurant well appointed. The lounge areas in the hotel were not warm enough during the evening and we had to return to our room
Enjoyable relaxing place to stay for the amount paid. No
Location is good, food is very good and they have sports facilities no means of getting cash onsite (cash machine)
Mould in the bathroom
Excellent facilities, room and food. Staff very polite and attentive Some attention to detail, milk cartons in our room, table not fully laid out in restaurant at breakfast. Could do with loo brush in en suite
Hotel conveniently situated on outskirts of Norwich but within easy access of city centre. Leisure facilities used and enjoyed by my daughter.
Very friendly & helpful staff at front desk
Very pleasant and helpful Reception. Very comfortable room. Early check-in and late check-out appreciated. Shower took a while to warm up!
Relaxing and comfortable love the pool and sauna facilities A little noisy in the corridors.
Good location Friendly staff Good parking facilities Good Gym No fridge in room
The main problem was that our reservation with Active Hotels was not on record at the hotel itself. The hotel reception staff photocopied our printed confirmation in order to investigate. Fortunately there was a room available and the confirmed tariff was honored.
Opportunity for later, buffet style breakfast-excellent standard of housekeeping open plan lounge area straight off entrance too busy & noisy - no quiet areas
It was not possible to have only a cup of coffeee for breakfast without paying the full £13.95 charge.
Hotel room was not ready for check at two pm. Heating and air con temperatures are set centrally so couldnt warm up the room only with a radiator located under the window.
The room was lovely and the extra bed for our daughter was ready when we came and comfortable. Very overbearing, fake friendly receptionist. She needs to learn to slow down and calm down and let guests breath a bit before launching into her standard patter.
the style and cleanliness wer excellent ...also nice bar area and the breakfast was very good quality nothing
Everything except a couple of minor details excellent. Service both friendly and hyper-efficient I suggest it could be improved by having soap tray and shelf in shower. The strip light + shaver socket in room 2 were not working so I couldn't shave.
excellent friendly service in this small hotel which is tremendous value. The menu and the wine list are outstanding
I very much valued that my room was quiet: no traffic outside, no noisy parties.
It was surprisingly great, fresh trendy decor and a clean and friendly environment.
Big and comfy bed, clean roon, good water pressure, very good connection to the internet. The fact that you have to chesk-out at 11.00. The bathroom was a bit small.
The room was clean and kept in good order. Good location. Loud hammering and drilling noises early in the morning - in my five days there I was woken before 8 by the noise. No way to get help if you need it during the night.
Breakfast self service tea poor. No menu. Slow sevice. Room 17 no socket for kettle near tray, nearest socket under tv danger of steam on tv.
Room was great with excellent bathroom. Staff were extremely helpful. I thought £85 per night a little high due no car parking facilities
Just been refurbished so the hotel was in excellent condition,staff very friendly. We phoned the monday before we were due to stay on the thursday to find that too many bookings had been taken for the family rooms,but the staff were very accomodating and managed to book us in a double room at the last minute.
Quietness, comfort, friendly staff, good food.
Food was wonderful.Breakfast and dinner.Staff very helpfull and Hotel was just what we wanted. Internet booking did not go through to the hotel and when I phoned the staff they re-booked me changing the room and tariff to suit my needs for the weekend.So pleased that they did, first class!
Nice clean hotel, friendly staff. Large room with excellent en suite facility. Internet connection not included in the price of the room.
Beautiful rooms, luxurious bathroom, very comfortable indeed. Glorious Autumn gardens full of mature trees - our room had a balcony and we enjoyed sitting outside in the late evening sunshine. The birds were our early alarm call! The food was outstanding, we will become regular customers. David & Gaynor Griffiths. Ely, Cambridgeshire.
The hotel stands in a delightful,tranquil setting. The owners were extremely welcoming and attentve without being intrusive. They clearly know their business. The quality and presentation of food was exellent. Couldnt identify any critically bad points.
A perfect break
Very nicely kept inside and outside; welcoming hosts; thoughtfully provided facilities; good food Breakfast timings (7.30-8.45am) possibly a touch early for a restful break!
very clean, staff extremely helpful and friendly, the food was cooked fresh and of a good quality and the wine list was good. rooms were of a high standard
Can't fault anything. Fantastic service all round, excellent food, thoroughly recommended.
Chris & Sally Entwhistle are wonderful hosts; welcoming and friendly. They were very helpful in helping me plan a special birthday surprise for my husband. The food was to die for. It's a beautiful building set in pleasent gardens. Our room could have been bigger.