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The bed was rock hard
Our room was very spacious and clean. Staff was super nice. Great location! Only complaint was that the coffee at the convenience store was super old and gross looking. Other than that this was a great value!
Clean Rooms, Excellent helpful staff. Perfect for a quick getaway or an extended stay. Highly recommend the Ocean View, with no boardwalk it is quite peaceful. nothing
What isn't to like? A good restaurant. Bars by the beach, pool, and comedy club. A wonderful seafood buffet. Indoor pool if it nasty outside complete with a small arcade. Plenty for the kids to do. Nothing . I love the place. Something about it makes you feel like a king. I plan on returning.
Tempur pedic mattress! Kitchen in the room, with dishwasher! Very convenient and open pool area Friendly bartenders Oceanfront (sort of) Pricing Supermarket, coffee shop, bar, and restaurant all within walking distance Somewhat deceptive ocean front. The hotel has a massive indoor pool/lounge area. Many of the rooms overlook this area, not the outside or the beach. However this wasn't a totally bad thing since it was pretty cool and windy outside, being Memorial Day weekend.
On the beach and clean and orderly with great ocean front rooms and kitchenettes as an option. Restaurant food is okay. Coffee and meals suffer from lack of refined flavor and enthusiasm. But, still a good value for getting a place on the beach with nice rooms.
The staff was very friendly. Our suite was very clean and comfortable. I'd definitely recommend to friends travelling to Ocean City.
The suite was beautiful and ocean front the sound of the ocean and the view was beautiful. close to restaurants and shopping. The staff was very helpful and friendly. the suite was very clean and modern. just the mattress was a little firm for my back, but everything was great.
We had an ocean view and it was lovely. The jacuzzi in our suite did not live up to our expectations.
A great hotel if you have kids with you. Indoor pool, exterior pool, beach / seaside, very close to everything within Ocean City and close to Assateague Island.
No daily housekeeping
It was a beautiful hotel and wld love to stay there again.
I have stayed in a number of hotels in OC over the years and this one is at the top. I loved their spacious rooms and the indoor pool. The staff was courteous and helpful. Probably my only minor complaint is that the maid service tended to run late into the day. We got back to our suite at 3:30 pm and the room had not been made up yet.
I cannot say enough wonderful things about this hotel. The staff was kind, the room was spacious and felt homey, and the location was great. There are 12 floors, and our view from the 9th floor balcony was beautiful. On the first night we stayed my boyfriend and I somehow found a way to lock ourselves out of it however. After placing a call to the front desk, not even 10 minutes later two service men were in our room opening the door, and went as far as to show us how to prevent it happening again. Everything met, and often exceeded our expectations, and we will definitely be using this hotel in the future! One of, if not the best in OCMD. Can't think of anything
The hotel is one of the only comfortable places to stay in Ocean City..most hotels are old and uncomfortable! They did not vaccuum the floor and the Boardwalk stops only a few blocks before reaching the hotel...it would be nice if they build the boardwalk further!!!
The staff was just ridiculous. I received attitudes from more than half of the staff I encountered on my stay there. They also made me wait three hours for my room to be ready and when I asked questions they continued to pass me on to the next rude staff member. When they finally gave me the keys to the room my keys were at the bottom of a pile of room keys suggesting my room had been ready for some time. They should be ashamed by the way they treated me and my friends during our stay. I won't be coming back to that hotel.
The amenities were nice. Nice size pool. Nice out door bar and view of the beach. The rooms were a nice size. We drove all through the night and checked in at 2. The woman at the front desk was so rude. We did not know our room wasn't going to be ocean so I went down to the desk to ask for a new room. She kept trying to tell me that since I booked it on hotels.com that there was nothing she could do. After my fiancé went down she immediately changed it for him. She was incredibly rude to me. Will not stay here again because of customer service was horrible. For paying an additional 120 for our room I would expect more customer service from a resort like that
Good value through Kayak. Decent fitness center, indoor pool( outdoor too), room was clean, staff very friendly (Kudos shout out to Meisha) and helpful. Although the room was a little outdated in decor, the bed seemed fairly new and was very comfortable. choose a street or ocean facing room and you will avoid the loud music from the ice rink/recreation area. Outdated rooms. Shower head rusty, tub nozzle caulking broken away from wall.
The location was central to a few eateries and a movie theater. I did like that there was an additional parking deck nearby free of charge to guests. There was a microwave, fridge and decent cable in the room. There was a snack stand on main floor with a variety of choices nearby the ice skating rink. Loved the idea of free beach chairs to hotel guests as well. Didn't get a chance to utilize the other amenities but there was plenty to do which is awesome for families. The cleanliness of the room was questionable from the bathtub to the carpet.The hotel can be updated. The noises from next door after 1 am was ridiculous. We got trapped in the elevator 2 twice on two separate days 20 minutes each time. Then we had to ask for housekeeping each day to replace linens used. The staff can use a refresher on customer service.
I can honestly say nothing at all. Terrible place!!!! Check was crazy and unorganized. Had to wear flip flops in the shower. Tried to check out early due to cleanliness and horrible customer service. Wouldn't recommend at 49.00 dollars a night. Complete nightmare. Every customer was saying the same. This place needs new management and a complete overhaul.
All the friendly staff, and food was good. There was half of a dead rat on the hallway my toddler stepped on it. !!
Oven front bar and live singer
Too much noise all day long around the ice skating rink
Has everything you need. It has more than just the basics in the room. The room was clean and there were ample pillows. My room was spacious. The bathroom was small but clean and functional. The beds were hard.
Location A/C didn't work. Ice Rink closed
We went to the beach on a whim. We found this hotel reasonably priced on Kayak. It turned out great. Room was great - right on the boardwalk. Staff was excellent. We had a great time. Nothing... everything was good.
The room was very nice and clean. The wifi was absolutely terrible. The outlets where in weird places.
I was really excited to stay here. Upon arrival, the location of the hotel was perfect! I go in to check in, there is no one in the lobby and I literally stood at the desk for 8 minutes before being helped. Finally a girl comes around and says she didn't see me; not a problem, she gets me in and up to the room we go. Once we enter you are literally right on the boardwalk, great view! We drop the bags and go out to dinner reservations we had as we were in a rush didn't even look at the room. Once we get back I notice while getting ready for bed there is black mold everywhere lining the room. We go to close the blinds for bed and literally 100+ nats coming flying out. I called the front desk immediately, he literally said "can I call you right back", and 2 minutes later I have a housekeeper I would assume in my room with a can of Raid! She couldn't even believe how many there were! On top of that, a dirty rag came from under the blinds. Something that was obviously missed. I told the housekeeper that I was not sleeping in a room with this many bugs and certainly not after spraying Raid. She leaves and I get a call " do you want to switch rooms" I responded yes, I am told to come down and they will give me new keys. I get to the desk, there is NO apology which is honestly what makes me so mad about this experience. I get to the new room, and the keys they just gave me- don't work. I go back down, and she re-keys and sends me on my way. Again, no apology it's 11:30 at night and I'm ready for bed. I'm now bothered to the point where it's hard to sleep. The most annoying part is had I gotten the room they switched me to, to start with we wouldnt of had a problem as this room was exactly the same but actually CLEAN. I'd like to say this seems like a nice play to stay and we just had bad luck with the room, however the behavior from the staff really bothered me. If management would like to reach out, I have plenty of pictures and videos of the first room. Room 503 definetly needs some work.
Staff was very hospitable and pleasant. The location on the boardwalk was very convenient to all attractions. Lovely oceanfront view, the balcony glass doors were clean and clear, definitely maintained. This cannot be said for some of the other boardwalk hotels. Nice "Bath & Body works" brand toiletries. A bit dated, spots in carpet and dim bathroom, but this did not affect our stay. If we stayed during peak season and paid the rack rate, would expect a more up to date facility.
Excellent and accommodating staff, Nice room with a comfortable bed, balcony and beautiful view of the boardwalk and ocean, very reasonable rate. Most of the hotel's facilities were closed, due to the off-season.
Clean and reasonably priced
Upon check in, we were greeted by friendly staff, and given an upgrade to a larger room. The room was nice, very appropriate for a beach vacation. The location was perfect, close enough to walk to pier(about 15 min), but also far enough away from the massive pier crowds. We got $10 coupons (one for each day we were there) for the restaurant attached to the hotel, which was fabulous! We did have an issue that was promptly resolved with staff, and management went out of their way to accommodate us. This in no way is the fault of the hotel, but be aware that since this hotel is located next to the beach there may be extra crowds, traffic. We had a car alarm going off several times throughout the stay. This, of course, goes along with the atmosphere of Ocean City.
Proximity to beach. Fresh fruit drinks at bar. Great music. Friendly staff. Lots of activities-cornhole, volleyball, music, happy hour. Pool bathroom needs attention. The facility is older but out room was clean. I will return
On the beach Old stayed in room 508 water leak in ceiling wallpaper seams peeling a/c loud racket coming from it
This is situated just over the dunes from the beach with included parking. We stayed in a suite which really needs updating. The couch was orange and office like. The place was clean but you just didn't get a pristine feel to it. We were close to the stairs and bar which made it loud mornings and evenings. The rugs felt worn as was the dated furniture.
A somewhat retro environment (actual keys instead of cards), but large, clean room. Right on the ocean, on-site restaurant/bar and near many other attractions. Safe parking area. No conditioner provided (conditioning shampoo is not the same), slow elevator and funky, scratchy bedspread.
Room was nicer than I expected, clean and well furnished. No view or balcony, but wasn't expecting that at the rate I got. Good location on beach. Lots of families and young singles. Plenty of activities for both. I didn't eat there so can't speak to dining. Only problem was finding a place to park for check in. Minor issue.
Convenient A little noisy.
Great location Some staff wasn't the friendliest. I wasn't able to add the stay to my rewards account to get points. Breakfast vouchers were not applied to Bill. Just felt a rushed irritating experience. Will consider somewhere else next time
I liked that the hotel is pet friendly! I was disappointed when other guests would complain about barking when they're staying at a pet friendly hotel.
Very clean and new. Staff was nice. Too many animals running around. Too many pets.
Small room and bathroom
Nice quiet friendly service hotel modern and well kept. Great value for what you get.
The bed was comfortable. There was coffee in the room. The ad is very misleading. I thought I wS getting an Ocean Front room, but, when I got to my room, my "view" was of the alley and the air conditioning equipment from the restaurant next door. I overlooked the trash receptacles too. The room was right next to the elevator too! So, the noise from all the equipment and the elevator was a bit much. If I had not driven so far that day, I would have left, but I was too tired. Iice was on a totally different floor, the chair in the room was comfortable, but you could not open the door to the balcony without having to move it-EACH TIME. I use Kayak a lot and this was one of several disappointments in recent stays. It may be time to switch.
Very clean staff very friendly excellent place to stay with a great location
Room was clean and spacious, bathroom was wonderful. We enjoyed sitting on the balcony, the pool was clean. The location was the reason we chose this hotel, close to all our favorite places. Most within walking distance. The hotel should have more designated free parking closer to the hotel. The additional parking they have is on the street (open to the public) or in a lot 2 blocks away. We were lucky and found a space on the lot at the hotel, but never moved the car for the stay because of the parking,