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Winter prices are amazing compared to their summer rates. Everything was extremely clean and the the view from our 7th floor room was outstanding.
beachfront view Climbing down 10 flights of stairs at 6am in morning after being jolted out of bed, with the emergency warning. And waiting over 1 hour outside and in the lobby, and finally walking back 10 flights to gset back in our room. My wife suffered some problems on the stairs
Access to beach and boardwalk a plus Did not receive maid service, sheets were dirty/stained, sand throughout sheets, no beach/ocean view from first floor. Parking limited. Suites not located in hotel, building across street. Love the hotel, but won't stay in suites again. Expected more from Dunes Manor
Good location After checking in we dropped our luggage at the room and went to the beach for an hour and a half .returned to the room to find our carpet next to the bed soaked . I go to the front desk to let them know to find out that they don't have anothere room to put us in and they would send maintenance up to check on the ac unit. We waited to get dressed for dinner until the maintenance man came and all he did was remove the water with a shop vac and said he would let the desk know what was going on and that's all they could do. I followed up with the desk and the supervisor on duty said there is nothing they could do. I asked for the manger and was told he was in a meeting and not available. So my floor was soaked my entire stay at the dunes and the staff basically said deal with it. I paid way too much money to just deal with. I would not recommend staying there again. Poor management and an inconvenience when you only have a few vacation days Also they placed me in a handicap equipped room . They made me feel as though I was being punished for booking on the Web
Great location - looking out from the room's balcony, you can see that the end of the boardwalk is only a block away. Great view of the beach/ocean. Room was EXACTLY like the picture, very clean and spacious. The entire staff was very friendly and helpful. I would definitely come back and recommend this hotel to others. Never was I disappointed or let down by anything; it's was really the opposite, I kept being pleasantly surprised.
Great view Great porch Great beach access Pool area needed supervision No bell hops Free coffee should stay til 9 Bar food was very average
Very nice room, friendly housekeeping Poor front desk staff, room over an hour late to be ready (4:15p for a 3p check-in)
The view and location,staff was good Bed small
The fitness center was lacking. Would have like there to be a sauna and steam room.
Beautiful property and courteous, attentive staff. No Internet and room service in the adjoining property. That wasn't disclosed at check in or in the in-room instructions.
beachfront was perfect every room has balcony overlooking the beach, and only one block from the end of the boardwalk. got a room with two beds and I am used to a king size so it seemed small to me. that's just my preference
Staff was very friendly and helpful. We arrived at the hotel about 6 hours before the actual check in time(4:00) because we wanted to go to the beach. Staff was able to have our room ready by 1:00 which was awesome and we were totally not expecting it. Ocean view from our room was beautiful and we had a side room too! We have a room with 2 queen size bed and the room was pretty large with a nice balcony. Beds were not very comfortable and anytime I moved it was extremely loud. I felt like I couldn't turn from side to side without waking up the other person in the bed next to me. Bathroom was tiny, but honestly it did the job and was clean. Room walls are pretty thin that u can hear the room next door a lot. Especially when they would open or close their room door.
Room had an excellent view. Kid friendly spacious rooms. Bathrooms were small but were useable.
We loved the balcony and oceanfront view. The pool and pool bar are awesome and staff very friendly. Room was clean. Decor is outdated but I cant hold that against them. Staff is friendly. The hotel is smoke-free but they provide smoking areas with seating and ashtrays just outside the doors which is nice for us smoke-when-we-drink types. Location is great except its near the end of the boardwalk so walking with kids towards the Jolly Rancher rides and other boardwalk attractions is a huge hike. Kids were looking forward to the big chess set in the activity room and me and my sister were thrilled about having access to the gym. Both need serious renovations. The chess set pieces are broken and dirty and the gym is tiny and not well equipped. The machines are circa 1980 with some rust. The water cooler tray was slimy. The candy the kids won in the arcade was stale and nasty. They provided shampoo but no conditioner. We were annoyed when we needed more coffee and were told to come to the front desk to get it instead of someone delivering it to the room. We paid a little too much to be retrieving our own staples.
Room had great view. Stay was unremarkable. They own an entire parking garage across the street. Short staffed at front desk. Pushy cleaning people on checkout day.
Location right on the Boardwalk. Room was not cleaned well and didn't smell so good. Left the room for not even an hour in the morning, put the do not disturb sign on the door and the maid entered the room anyway. All she did was put out her tip envelope. My first tip, listen to your customer.
Location is good. Wallpaper peeling off of walls in several areas of the room and bathroom. No fan in bathroom . A/C was extremely loud, kept us awake. No supplies in kitchenette (detergent, cloths, towels). No receipt was given when asked for.
liked the view. liked the location around 22nd st. The bed was the worst. Both beds were bad. The shower was too small for two, tub was too small for two.
The location was great enjoyed our breakfast at the restaurant on the 6th floor. We sat out on the patio. You can not beat the view. We were in the 9th floor. The balcony arent private and if your neighbor is skinny enough or a child they can waltz right over. The towels were dirty. There was still make up on the one and the same brown spot on all of the towels. Our room it's self was pretty clean despite what other reviews might say.
This hotel was right on the boardwalk and in the middle of the everything which is what we were looking for. The hotel is 100% smoke free so you can't even smoke on the balcony and you sign a paper saying they'll charge you $150 if you smoke.
Location The room was dated, fairly clean but the age of the room made it feel less comfortable
Convenient and restaurants down stairs
This hotel had everything you could needed; coffee shop, clothing store, bar, spa, waterfront access. The room was spacious and clean. I am under 21 and needed to get my parents to fill out a paper and provide a credit card, which is something I didn't find out until I went to check in. That was a huge hassle. But the people at the front desk let us check in before we provided the papers which was kind. Also they have a few 15 minutes spaces in front of the hotel and their towing staff just sits there with timers waiting for yours to go off. I think that's rude considering we're paying guests and checking in shouldn't take 15 minutes so if it does, it's probably the hotels fault.
Tempur pedic mattress! Kitchen in the room, with dishwasher! Very convenient and open pool area Friendly bartenders Oceanfront (sort of) Pricing Supermarket, coffee shop, bar, and restaurant all within walking distance Somewhat deceptive ocean front. The hotel has a massive indoor pool/lounge area. Many of the rooms overlook this area, not the outside or the beach. However this wasn't a totally bad thing since it was pretty cool and windy outside, being Memorial Day weekend.
The staff was very friendly. Our suite was very clean and comfortable. I'd definitely recommend to friends travelling to Ocean City.
On the beach and clean and orderly with great ocean front rooms and kitchenettes as an option. Restaurant food is okay. Coffee and meals suffer from lack of refined flavor and enthusiasm. But, still a good value for getting a place on the beach with nice rooms.
The bed was rock hard
Clean Rooms, Excellent helpful staff. Perfect for a quick getaway or an extended stay. Highly recommend the Ocean View, with no boardwalk it is quite peaceful. nothing
Our room was very spacious and clean. Staff was super nice. Great location! Only complaint was that the coffee at the convenience store was super old and gross looking. Other than that this was a great value!
What isn't to like? A good restaurant. Bars by the beach, pool, and comedy club. A wonderful seafood buffet. Indoor pool if it nasty outside complete with a small arcade. Plenty for the kids to do. Nothing . I love the place. Something about it makes you feel like a king. I plan on returning.
The hotel is one of the only comfortable places to stay in Ocean City..most hotels are old and uncomfortable! They did not vaccuum the floor and the Boardwalk stops only a few blocks before reaching the hotel...it would be nice if they build the boardwalk further!!!
A great hotel if you have kids with you. Indoor pool, exterior pool, beach / seaside, very close to everything within Ocean City and close to Assateague Island.
We had an ocean view and it was lovely. The jacuzzi in our suite did not live up to our expectations.
The suite was beautiful and ocean front the sound of the ocean and the view was beautiful. close to restaurants and shopping. The staff was very helpful and friendly. the suite was very clean and modern. just the mattress was a little firm for my back, but everything was great.
I like the location although I did not know exactly where it would be in relation to my class in West OC. My room really felt wonderful, like I was very wealthy or something. I had a wide screen TV, fireplace and temperature control. Felt like home. The parking seem limited to me on the side of the street as the hotel. I think there was parking across 67th street on the same side.
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Hotel in great location and convenient to everything rooms are good size for small family
Great location and on-site amenities like pool, restaurant and game room. The pictures you see of the hotel on the web look very photo- shopped. Hotel is definitely not as 'spiffed' as it looks on web. Inside the hotel looks very dated with the hallways looking specifically old. Front desk staff is very helpful & pleasant!
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The amount of space in the room was nice. People in the room above us very very noisy, had to call the front desk twice to complain.
The room was very spacious and very clean. The ocean view from the room was fantastic The corridors was smelling of wetness. It was very pungent
It was advertised as Like Windham or Double Tree. Holiday Inn is Not in that catagoty.
My room was upgraded to an East facing ocean view at no charge. The room was really nice and had a working fireplace. It was exceptionally clean and the front desk and housekeeping staff were super. The lobby had a bit of a funky smell, but everything else was excellent.
Location and staff were very good Room was filthy and very run down...need I say more!
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I can honestly say nothing at all. Terrible place!!!! Check was crazy and unorganized. Had to wear flip flops in the shower. Tried to check out early due to cleanliness and horrible customer service. Wouldn't recommend at 49.00 dollars a night. Complete nightmare. Every customer was saying the same. This place needs new management and a complete overhaul.
All the friendly staff, and food was good. There was half of a dead rat on the hallway my toddler stepped on it. !!
The staff was just ridiculous. I received attitudes from more than half of the staff I encountered on my stay there. They also made me wait three hours for my room to be ready and when I asked questions they continued to pass me on to the next rude staff member. When they finally gave me the keys to the room my keys were at the bottom of a pile of room keys suggesting my room had been ready for some time. They should be ashamed by the way they treated me and my friends during our stay. I won't be coming back to that hotel.
Has everything you need. It has more than just the basics in the room. The room was clean and there were ample pillows. My room was spacious. The bathroom was small but clean and functional. The beds were hard.
The amenities were nice. Nice size pool. Nice out door bar and view of the beach. The rooms were a nice size. We drove all through the night and checked in at 2. The woman at the front desk was so rude. We did not know our room wasn't going to be ocean so I went down to the desk to ask for a new room. She kept trying to tell me that since I booked it on hotels.com that there was nothing she could do. After my fiancé went down she immediately changed it for him. She was incredibly rude to me. Will not stay here again because of customer service was horrible. For paying an additional 120 for our room I would expect more customer service from a resort like that
Too much noise all day long around the ice skating rink
Location A/C didn't work. Ice Rink closed
Oven front bar and live singer
Good value through Kayak. Decent fitness center, indoor pool( outdoor too), room was clean, staff very friendly (Kudos shout out to Meisha) and helpful. Although the room was a little outdated in decor, the bed seemed fairly new and was very comfortable. choose a street or ocean facing room and you will avoid the loud music from the ice rink/recreation area. Outdated rooms. Shower head rusty, tub nozzle caulking broken away from wall.
The location was central to a few eateries and a movie theater. I did like that there was an additional parking deck nearby free of charge to guests. There was a microwave, fridge and decent cable in the room. There was a snack stand on main floor with a variety of choices nearby the ice skating rink. Loved the idea of free beach chairs to hotel guests as well. Didn't get a chance to utilize the other amenities but there was plenty to do which is awesome for families. The cleanliness of the room was questionable from the bathtub to the carpet.The hotel can be updated. The noises from next door after 1 am was ridiculous. We got trapped in the elevator 2 twice on two separate days 20 minutes each time. Then we had to ask for housekeeping each day to replace linens used. The staff can use a refresher on customer service.
The room was very nice and clean. The wifi was absolutely terrible. The outlets where in weird places.
Clean and reasonably priced
Upon check in, we were greeted by friendly staff, and given an upgrade to a larger room. The room was nice, very appropriate for a beach vacation. The location was perfect, close enough to walk to pier(about 15 min), but also far enough away from the massive pier crowds. We got $10 coupons (one for each day we were there) for the restaurant attached to the hotel, which was fabulous! We did have an issue that was promptly resolved with staff, and management went out of their way to accommodate us. This in no way is the fault of the hotel, but be aware that since this hotel is located next to the beach there may be extra crowds, traffic. We had a car alarm going off several times throughout the stay. This, of course, goes along with the atmosphere of Ocean City.
Excellent and accommodating staff, Nice room with a comfortable bed, balcony and beautiful view of the boardwalk and ocean, very reasonable rate. Most of the hotel's facilities were closed, due to the off-season.
I was really excited to stay here. Upon arrival, the location of the hotel was perfect! I go in to check in, there is no one in the lobby and I literally stood at the desk for 8 minutes before being helped. Finally a girl comes around and says she didn't see me; not a problem, she gets me in and up to the room we go. Once we enter you are literally right on the boardwalk, great view! We drop the bags and go out to dinner reservations we had as we were in a rush didn't even look at the room. Once we get back I notice while getting ready for bed there is black mold everywhere lining the room. We go to close the blinds for bed and literally 100+ nats coming flying out. I called the front desk immediately, he literally said "can I call you right back", and 2 minutes later I have a housekeeper I would assume in my room with a can of Raid! She couldn't even believe how many there were! On top of that, a dirty rag came from under the blinds. Something that was obviously missed. I told the housekeeper that I was not sleeping in a room with this many bugs and certainly not after spraying Raid. She leaves and I get a call " do you want to switch rooms" I responded yes, I am told to come down and they will give me new keys. I get to the desk, there is NO apology which is honestly what makes me so mad about this experience. I get to the new room, and the keys they just gave me- don't work. I go back down, and she re-keys and sends me on my way. Again, no apology it's 11:30 at night and I'm ready for bed. I'm now bothered to the point where it's hard to sleep. The most annoying part is had I gotten the room they switched me to, to start with we wouldnt of had a problem as this room was exactly the same but actually CLEAN. I'd like to say this seems like a nice play to stay and we just had bad luck with the room, however the behavior from the staff really bothered me. If management would like to reach out, I have plenty of pictures and videos of the first room. Room 503 definetly needs some work.
We went to the beach on a whim. We found this hotel reasonably priced on Kayak. It turned out great. Room was great - right on the boardwalk. Staff was excellent. We had a great time. Nothing... everything was good.
Staff was very hospitable and pleasant. The location on the boardwalk was very convenient to all attractions. Lovely oceanfront view, the balcony glass doors were clean and clear, definitely maintained. This cannot be said for some of the other boardwalk hotels. Nice "Bath & Body works" brand toiletries. A bit dated, spots in carpet and dim bathroom, but this did not affect our stay. If we stayed during peak season and paid the rack rate, would expect a more up to date facility.
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Hotel was great!! We really enjoyed watching the band play at coconuts from our balcony!!! We loved everything!!!! Nothing not to like!!!
Loved being right on the beach The toliet ran all night and the elevator was broke
Good central location to convention and meeting areas.
After arriving my wife and I were pleasantly surprised to find the room in fantastic condition and the hotel in fine shape. Liked--> Entertainment, activities availabel (Pool, volleyball, etc.). Sunrise and beach view from room. Easy beach access. The happy hour scam of buy one drink get one free. I thought my wife would buy a drink and I could choose a free non alcholic drink. They had a series of rules attached. That was not included. Wound up paying for 2 drinks, when only 1 was desired.
The Castle in the Sand is an older hotel located on the beach front of ocean city. Excellent room and space for 2 adults or a small family of 3 to 4 people. We went during the off season but still had a lot of fun. I would recommend the hotel. We went during the offseason so amenities like the pool weren't available.
Location, All you can eat buffet, good vibes.. Everything exceeded my expectations!
I liked the convenience of the place we stayed. I loved the pool. I liked the kids activities! I loved the all you can eat breakfast at the restaurant. I loved being able to order food and drinks on the beach! I assumed I was staying in the hotel per my request. I did not. I got a little tiny cottage with 2 twin beds that was very old, had a weird smell and had a shower that me and my 5'3-1/2' 128 lb. frame could barely fit in. It was ok for an overnight stay.
The room was nice & clean It is advertised as a family hotel and it is definitely a party hotel... we wish we would have known this before we took our 2 1/2 year old for our family vacation. The last day there was a special event that took up the parking lot, with no warning
Very friendly service. Quite a walk to the boardwalk.
It's location to the beach. The hotel was jumping from the moment we got there. Tuesday night was movie night which was great way to relax after a cloudy rainy day. It was great to have beach chair and umbrella rentals right on the beach. Great prices!ð� Elevator slow! Lol
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Convenient A little noisy.
Great location Some staff wasn't the friendliest. I wasn't able to add the stay to my rewards account to get points. Breakfast vouchers were not applied to Bill. Just felt a rushed irritating experience. Will consider somewhere else next time
Very clean and new. Staff was nice. Too many animals running around. Too many pets.
I liked that the hotel is pet friendly! I was disappointed when other guests would complain about barking when they're staying at a pet friendly hotel.
Very clean staff very friendly excellent place to stay with a great location
The bed was comfortable. There was coffee in the room. The ad is very misleading. I thought I wS getting an Ocean Front room, but, when I got to my room, my "view" was of the alley and the air conditioning equipment from the restaurant next door. I overlooked the trash receptacles too. The room was right next to the elevator too! So, the noise from all the equipment and the elevator was a bit much. If I had not driven so far that day, I would have left, but I was too tired. Iice was on a totally different floor, the chair in the room was comfortable, but you could not open the door to the balcony without having to move it-EACH TIME. I use Kayak a lot and this was one of several disappointments in recent stays. It may be time to switch.
Small room and bathroom
Nice quiet friendly service hotel modern and well kept. Great value for what you get.
Location, ac in room Staff at desk could have been more welcoming
Location is right on boardwalk. Cross the boardwalk and you are on the beach! Love the rocking chairs on the porch! The staff was great too! Must try the stuffed french toast! The mattresses were very lumpy and noisy. Nice ocean view but no balcony.
Needs updated desperately!!!
Location - being across the boardwalk from the beach was a huge plus. Very clean hotel with a friendly staff. The ocean view was perfect & the rooms AC kept us nice and cool. Rocking chairs on the porch is a perfect pre-dinner hang out. Would absolutely come here again. Perfect getaway from the "corporate chain" feel. Creepy lady bartender who was only interested in pushing the hotels restaurant.
Great location, staff was friendly, good parking No fridge, no microwave, very small tv
Room was clean and spacious, bathroom was wonderful. We enjoyed sitting on the balcony, the pool was clean. The location was the reason we chose this hotel, close to all our favorite places. Most within walking distance. The hotel should have more designated free parking closer to the hotel. The additional parking they have is on the street (open to the public) or in a lot 2 blocks away. We were lucky and found a space on the lot at the hotel, but never moved the car for the stay because of the parking,