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The view and location,staff was good Bed small
Winter prices are amazing compared to their summer rates. Everything was extremely clean and the the view from our 7th floor room was outstanding.
beachfront was perfect every room has balcony overlooking the beach, and only one block from the end of the boardwalk. got a room with two beds and I am used to a king size so it seemed small to me. that's just my preference
Beautiful property and courteous, attentive staff. No Internet and room service in the adjoining property. That wasn't disclosed at check in or in the in-room instructions.
Great view Great porch Great beach access Pool area needed supervision No bell hops Free coffee should stay til 9 Bar food was very average
Good location After checking in we dropped our luggage at the room and went to the beach for an hour and a half .returned to the room to find our carpet next to the bed soaked . I go to the front desk to let them know to find out that they don't have anothere room to put us in and they would send maintenance up to check on the ac unit. We waited to get dressed for dinner until the maintenance man came and all he did was remove the water with a shop vac and said he would let the desk know what was going on and that's all they could do. I followed up with the desk and the supervisor on duty said there is nothing they could do. I asked for the manger and was told he was in a meeting and not available. So my floor was soaked my entire stay at the dunes and the staff basically said deal with it. I paid way too much money to just deal with. I would not recommend staying there again. Poor management and an inconvenience when you only have a few vacation days Also they placed me in a handicap equipped room . They made me feel as though I was being punished for booking on the Web
Access to beach and boardwalk a plus Did not receive maid service, sheets were dirty/stained, sand throughout sheets, no beach/ocean view from first floor. Parking limited. Suites not located in hotel, building across street. Love the hotel, but won't stay in suites again. Expected more from Dunes Manor
beachfront view Climbing down 10 flights of stairs at 6am in morning after being jolted out of bed, with the emergency warning. And waiting over 1 hour outside and in the lobby, and finally walking back 10 flights to gset back in our room. My wife suffered some problems on the stairs
Great location - looking out from the room's balcony, you can see that the end of the boardwalk is only a block away. Great view of the beach/ocean. Room was EXACTLY like the picture, very clean and spacious. The entire staff was very friendly and helpful. I would definitely come back and recommend this hotel to others. Never was I disappointed or let down by anything; it's was really the opposite, I kept being pleasantly surprised.
Rooms very clean, staff was great. The wife loved the afternoon tea. Convienient location, all rooms are ocean front. I liked everything about the hotel.
Very nice room, friendly housekeeping Poor front desk staff, room over an hour late to be ready (4:15p for a 3p check-in)
The staff was just ridiculous. I received attitudes from more than half of the staff I encountered on my stay there. They also made me wait three hours for my room to be ready and when I asked questions they continued to pass me on to the next rude staff member. When they finally gave me the keys to the room my keys were at the bottom of a pile of room keys suggesting my room had been ready for some time. They should be ashamed by the way they treated me and my friends during our stay. I won't be coming back to that hotel.
The amenities were nice. Nice size pool. Nice out door bar and view of the beach. The rooms were a nice size. We drove all through the night and checked in at 2. The woman at the front desk was so rude. We did not know our room wasn't going to be ocean so I went down to the desk to ask for a new room. She kept trying to tell me that since I booked it on hotels.com that there was nothing she could do. After my fiancé went down she immediately changed it for him. She was incredibly rude to me. Will not stay here again because of customer service was horrible. For paying an additional 120 for our room I would expect more customer service from a resort like that
I can honestly say nothing at all. Terrible place!!!! Check was crazy and unorganized. Had to wear flip flops in the shower. Tried to check out early due to cleanliness and horrible customer service. Wouldn't recommend at 49.00 dollars a night. Complete nightmare. Every customer was saying the same. This place needs new management and a complete overhaul.
Oven front bar and live singer
Good value through Kayak. Decent fitness center, indoor pool( outdoor too), room was clean, staff very friendly (Kudos shout out to Meisha) and helpful. Although the room was a little outdated in decor, the bed seemed fairly new and was very comfortable. choose a street or ocean facing room and you will avoid the loud music from the ice rink/recreation area. Outdated rooms. Shower head rusty, tub nozzle caulking broken away from wall.
The location was central to a few eateries and a movie theater. I did like that there was an additional parking deck nearby free of charge to guests. There was a microwave, fridge and decent cable in the room. There was a snack stand on main floor with a variety of choices nearby the ice skating rink. Loved the idea of free beach chairs to hotel guests as well. Didn't get a chance to utilize the other amenities but there was plenty to do which is awesome for families. The cleanliness of the room was questionable from the bathtub to the carpet.The hotel can be updated. The noises from next door after 1 am was ridiculous. We got trapped in the elevator 2 twice on two separate days 20 minutes each time. Then we had to ask for housekeeping each day to replace linens used. The staff can use a refresher on customer service.
Too much noise all day long around the ice skating rink
Location A/C didn't work. Ice Rink closed
All the friendly staff, and food was good. There was half of a dead rat on the hallway my toddler stepped on it. !!
Has everything you need. It has more than just the basics in the room. The room was clean and there were ample pillows. My room was spacious. The bathroom was small but clean and functional. The beds were hard.
It's very bad hotel.carpets not clean and aisles are not clean either.Its Abad hotel I will not coming a gain
Buffet was great and the staff were attentive . Second year in a row for a winter valentines day get away . Nice to have a good seafood buffet onsite in the wintertime
location to the shore, great staff. very inexpensive for the demographic and time of the year (New Year's Eve). Dining room staff is very, very good at attending customers. very dated. The Moen shower head needs replacing, carpeting is very old--worn out and dark in high traffic areas. Actual positioning of the building is not great-facing north/south..staring at adjacent hotels vs. an in-line view of the ocean. Can smell a strong odor of smoke in the hallway (had to change room once).
The room was spacious with a legitimate 4 star feel for a beach resort property. Friendly and accommodating staff. Everything in the room worked fine. A special plus are the multiple food venues onsite; snack shop, cafe/sports bar and fine dining. It's any easy choice for on and off season.
Location, short walk to the beach Room 316 was awful. Overlooked leaking hvac system. Looked out the window to a view of a roof with empty beer cans and cigarette butts. Room was dirty found dirty plates and utensils throw behind the couch.
Happy hour beach bar and especially the band Difficult to get. Elevator at busy part of weekend
The location, the price, the staff were very friendly and very helpful. They need to update their beds. Bed was old and too low. I'm not use to sleeping on a soft bed so I guess this was my problem not theirs.
over all comfort and cleanliness didnt like all the noise from low rider weekend
Two king beds! Great for large families with small children!
Rooms were clean and prices were good compress to many other hotels. NA
Central Location, close to fager's island It was a dump. Doors wouldnt lock properly, balconies full of people smoking weed, front desk staff that was a mess.
Proximity to bars and restaurants and ample parking. Very nice balconies and view of bay. Rooms smelled .old small toilets and furniture . The rooms by elavator have to hear it all night when people get on and off.
It was a typical hotel room. Nothing great but I didn't have any complaints. I would stay there again. It was just fine.