Points négatifs : A shorter fee for extending days.
Points positifs : Staff were very nice and helpful. Once we made it to the rental facility pick up was very easy. Dropping off the car on the way out was also very easy. The car itself was nice and clean.
Points négatifs : Airport shuttle only comes every 30 minutes. We just missed it so were waiting a full 30 minutes before it came to take us to the rental facility.
Points positifs : Your counter staff was excellent on both pickup and return.
Shuttle never showed
Points négatifs : At th me curb, the PDX airport employee told me that Payless’ shuttle shows up “about every 30 minutes”, and this was at 2pm. I tried to call Payless, multiple times, and found it impossible to talk to any person at all. I just wanted to let them know I was waiting. So I simply walked away from the reservation. Renting from Payless was a bad idea.
Points négatifs : We decided to upgrade to a larger vehicle at check-in and were quoted one price. Then at drop off, the price had over tripled. The communication was horrible, and we ended up spending way more than originally planned. Make sure you ask for everything in writing
Kayak website is not correct, will book directly with car rental in fu
Points positifs : Payless representatives was good, I am giving low rating due to website being incorrect and customer service not helpful.
Points négatifs : When selecting car, requested pickup at airport terminal, paid more, but car rental was not at airport but had to take shuttle to off site lot.
Closed when our flight got there
Points positifs : The car was clean and comfortable
Points négatifs : Didn’t realize the office was almost 3 miles from the airport. We waited on a shuttle for 45 minutes and then found out the office was closed. The nice person at the Avis desk was finally able to help us
Could have been better about dropoff information accuracy
Points positifs : During pickup, one employee was very helpful and pleasant. Rate was correct and although car had close to 40000 miles on it, car ran well(but had stains inside and torn flooring).
Points négatifs : Told that since offsite at Portland airport and last Sunday shuttle was at 6:40 pm, I could return it after that at Budget or Avis. Since it was about 6:40 when I was near return, I went straight to Budget (also offsite). I had to wait in line of people picking up cars for about 15-20 minutes (was advised Budget couldn’t check car in like all othe rental companies at point of return), then waited about another 10-15 minutes for employee to confirm that Budget wouldn’t check in car and I’d have to go to Avis, drove to Avis (onsite) and had to go to office there and finally got it checked in. Made for a tighter run to catch plane than expected. Disappointing lack of coordination and helpfulness by Payless and Budget
Points positifs : The car was fine and the service was good on site. Everyone was very helpful. The cost of the car was by far the most inexpensive.
Points négatifs : When trying to find out if they cover a car in Canada, I could not get an answer, in fact, the staff was rude and uncooperative. When I asked for a supervisor, they would not refer me to one. When I contacted corporate, they would not resolve the issue either. We did not know if the car would be covered until we reached the site. We had to make other plans for driving in Canada before we made our trip, because there was no certainty if we would be able to drive there. When we reached the site, they said quite nicely, "certainly you can drive in Canada.." Why could they not tell us this before we made our trip?
Points positifs : Quick service and good value
Points négatifs : Car had no windshield wash fluid and was not that clean
Points positifs : I don’t like to be pressured to get the additional insurance (I always buy separate travel insurance) There was no pressure and also I was given a free upgrade to an SUV because there were no sedans available.
Points négatifs : Not much I didn’t like other than the area that it was located. But I am sure that’s what helps keep prices down.
Points positifs : people were excellent
Points négatifs : way over priced
Économique (Ford Fiesta ou similaire) est la catégorie de voiture la plus réservée chez Payless à Portland.
Payless possède 1 succursale à Portland. Consultez notre carte des succursales Payless pour trouver celle qui vous convient le mieux.