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Friendliness and accomodation by the staff and overall luxury of facility not applicable
great room, excellent restaurant
There is no pool at this hotel. It's a good hotel but I certainly wouldn't categorize it as a 5 star. You'd expect better room equipments and facilities. I haven't ever seen a 5 star hotel with no pool. Also parking is very expensive. $47/night is very expensive especially for weekend and holiday stays. I recommend to park at street.
The location on the water front is potentially nice. (1) Took well over 1 hour to check in at 2;30PM -- no rooms available! (2) Noisy. Lots of ambient street noise
they brought a mini-fridge on request. lots of plugs for charging. Nice location, close to waterfront park and quieter than mid town locations.
The view was beautiful. Very nice employees.
We were able to walk or catch the trolley and go anywhere we wanted. It is quite central so we could see lots of attractions Great place
Location is great, facility is amazing, and staff was exceptional! Bed was a little firm but still got a good nights rest.
very walkable, close to theater and parks, walk to the river, I like a firmer bed but no one else in the party had bed issues
Un service de voiturier à 38$. Il n'y a pas d'autres options possibles
Situé à proximité du centre-ville commercial et de Keller auditorium. Le personnel fait de ses clients une priorité. Le restaurant à l'intérieur est magnifique. Excellent personnel de service et la cuisine est super. Superbe terrasse extérieure avec barbecue à puits de gaz . Les chambres ne sont pas grandes, mais très bien quand même. Un service de voiturier coûte 35 $ supplémentaire par nuit. Nous reviendrions dans cet hôtel sans hésiter. 35$ de service de voiturier ce n'était pas mentionné sur la réservation.
Location in the heart of Portland. Great lobby. Staff unhelpful. Reservation was cancelled when it shouldn't have been. Small beds and rooms. Bathrooms just okay. expensive for what you get.
Everything. Especially the bartender. He is so knowledgeable about scotch, etc. He's wonderful. He the reason we stay there every holiday season. I forget his name but he's been there forever.
The location is great (close to all the downtown spots). The staff are well-trained and express interest/care. The hotel is dated. The look can be charming. But I don't think that chipped paint, old and over-exposed grout, faded/worn carpets, tough mattresses are part of the decor. Maybe other rooms in the hotel have been updated, but my room was not. I also faced a very load street/area so I would recommend asking for an updated room (if they have any), and for a room in a quiet location.
Location and staff were great. Flowers were a little pass their time and bathroom needed a little work. Lightning in the bathroom was poor and a magnificent mirror would have been helpful .
Excellent location near great bars pubs and restaurants
Great location, lovely hotel. I really just wanted to get some sleep. There was a lot of street noise, even in the middle of the night. Who knew Portland was so loud?
Easy walking to shopping in downtown and the Pearl district. Close to food carts and beer gardens. 1 block from the Max train.
Very comfortable bed and staff was quite friendly. Great lobby and building with a ton of character, historic architecture, marble, and classic woodwork. (If you want a sleek, modern, generic place that looks the same as a hotel in any other city, this is not the hotel for you.) My room (1212) was quite small, especially the bathroom. Because I wanted a single large bed and the hotel was pretty full, I think maybe I had that oddball room that most older hotels have that are squeezed into a non-regular space. In this case, it also happened to be near housekeeping, which was noisy in the morning with carts being banged around. The room was fine but smaller than one might expect. The bathroom was ok for me but would have been an issue for someone who spends more time getting ready. There was not even enough room to stand squarely in front of the tiny sink because a bookcase/shelving unit was put on the wall right in the area in front of sink. I had to shave at an odd angle, off to the side of the sink.
Location was great and allowed us to walk to nearly everything we wanted to do. Lobby bar was amongst the best I've ever been to. Parking was not explained very well, and expensive. The valets ignored us for over 10 min before we drove off and parked in the garage that was less than a block away. Turned out to be the same garage the valet uses, and has a tunnel connected to the hotel. Room was dark due to only having one small window in the corner.
The lobby alone makes this place worth it. Top notch all around.
Hotel is very old but extremely well kept, it has a kind of regal feel whenever you walk in. Very good service and the location is the best. Just two things: The love seat and chairs in my room looked a little old, not in bad shape or anything, just old. The bathroom light was a little dim.
Convenient location, short two blocks from the MAX light-rail. Incredibly luxurious room, decent (not spectacular but OK) free internet (could get more speed for more money). Need room key to activate the elevator - an added level of security. Room was a bit dark, could definitely use more lighting or more powerful light bulbs.
Location was great. Parking Garage right across the street. The staff is the best in all departments. Room Service is outstanding and the Food delivered perfect. The beds were too hard and I woke up with a back ache both mornings. There is only one door between adjoining rooms and you can hear every thing that is said. Which also made us whisper. High school choir were in town and ran up and down hall way knocking on doors . Possibly they could place kids on one floor or wing as not to disturb your other customers.
Lack of cost effective or variety menu selections in steakhouse
The air conditioning was very noisy, and we had to turn it off which made the room uncomfortable.
I had a good experience. nothing!
Great, friendly staff. Excellent value for the money. The included drinks in the evening and full breakfast in the morning are a big bonus. I have stayed here before and will again.
The hotel is in a great location and upon entering all you see is a grand lobby decorated completely for Christmas. The checkin/check out process was incredibly easy and the staff was friendly. Even got a free upgrade on the room since we were there for only a night which was a huge and wonderful surprise. The room itself was clean and modern and the bed made me want to stay forever. The hotel offered complementary drinks at night which was a nice surprise and the morning breakfast was such a great experience as compared to other hotel's "breakfasts". Overall I would come back to this hotel every time I come to Portland.
Breakfast and cocktail hour was great addition to the hotel and added value to the stay for price. Wish guest treated staff better by tipping for being served and cleaning tables was surprised that we were the only ones I could see that tipped everyone for what they did. I was ashamed that people don't appriciate nice friendly staff that are willing to help. Pool was a little colder then I was expecting for everyone wish it was a little warmer. Elevator were so long wait but I guess that what you get when it a historic hotel.
The hotel is nice and in a good location I only gave this place three stars because the windows are only single pain which made our room very noisy. Lots of street noise and loud music from the club down the street. We went there to hang out down town but would also appreciate a good night sleep. Also the rate on kayak was the same as I could get just booking direct with the hotel.
Room was great, after changing rooms. Initial room not as described and had to show desk clerk reservation copy from email on phone. Res promised room with a view on top floor. Given previous floor level with view of parking garage. Said were given last available room with view. Had a great view of the city looking towards the river. Breakfast was great! Although the "cooked to order" ad description should of said "buffet" with optional "made to order" omelette. I did, and it was good. Having to use Valet parking. Rather a forced choice, because of logistics, then end up in public parking area anyway. Location was horrible. Maybe for some tastes is ok. Rough inner city, area. Not a place for going for walks or taking a young family. Sorry, we love Embassy Suites, but won't return to this one. Again, hotel inside was great. The surroundings not so much.
I love the location, the staff, the old world charm, how accommodating everyone is. I'm not sure I love the new modern furniture in the lobby area.
Clean good complimentary breakfast and drinks Had to pay $10 for wifi $30 a night parking cable in room kept cutting out for our 2 night stay
Location close to everything! They charge you for wifi , why!?!?!
Staff was super great! Room was clean. Great location. Worth every penny! The wifi only last 30 minutes unless you pay extra.
Total redo of an older hotel. Very modern. Love having the coffee shop downstairs to grab breakfast at in the am and the hotel restaurant upstairs in fantastic. Great location with easy access to the MAX train lines. No issues. The parking at $25/day is high.
We loved everything. The bed was very comfortable. The room was beautiful and spacious and modern. The shower was amazing. It was huge and had 3 different shower heads. All of the staff was super friendly an amazing. The girl working the front desk upgraded us to a suite. without any charge just because we had mentioned it was date night when she asked us what brought us to Portland. The room we stayed in had floor-to-ceiling Windows which was so pretty at night. We have robes too. as a woman the other thing I loved was our shower head shampoo conditioner and body wash pumps on the wall. I normally bring my own shampoo and conditioner when I travel because in those little tiny bottles there's never enough product. So being able to use as much conditioner as I needed was a definite plus. We also had dessert at the restaurant which was super delicious. It was a gorgeous evening in the rooftop bar is lovely. Overall it was a wonderful experience and we will definitely be back.
This was a complete random choice thru hotel tonight app but I could not leave once I saw the lobby : the citizens bakery and then the amazing room : I ended up extending my stay thru 9 more days! Great happy staff and excellent realistic affordable room rates made me continue to call this home / I'm happy there and I consider it my new Portland home when I'm in town Everything was awesome. Great gob everyone!
Loved the bedding. Slept great. I did not like the bathroom sliding door. To slide it open is heavy and unsafe when it is open. Almost walked into the mirror. It is beautiful though.
Pour le prix,c'est imbattable. C'est assez proche de l'aéroport. Le personnel est sympathique. Le Wifi est super. Les équipements sont raisonnables. L'hôtel est vieillot et ça se voit. La qualité varie selon les chambres. ( J'ai séjourné dans cet hôtel à 3 reprises pour plusieurs jours.) J'aimerais que le restaurant soit ouvert plus longtemps. Pas d'ascenseur jusqu'au deuxième étage.
Services Les murs sont trop fins
Tout était vraiment bien pour le prix. Les oreillers ! Ils n'étaient pas très confortables, plein de bosses.
Près de l'aéroport Parfois, il aurait besoin d'être rénové
Le prix le moins cher Il n'y a pas d'ascenseur dans cet hôtel
Très propre, personnel serviable et à bon prix. J'ai passé un très bon séjour !
Good renovation of an old hotel. No pool.
The staff and location were excellent. Room furniture was too large fore size of room.
Bed was comfortable. Room was clean. Location was excellent. Valet service an absolute disaster. Front desk unable to give good rec's on what to do and where to eat.
Beautiful building, excellent location near the Pearl District. Loads of cool shops, restaurants, and breweries nearby. Hotel lent us bikes! Pricey but not out of line for area hotels.
Very comfortable room in lovingly restored late nineteenth century building, with excellent restaurant attached. Extremely good value for money.
Great location. Bar was awesome! Have a "bee's knees"! Because I used the door knocker that said I didn't need sheets and towels changed, no one ever came to my room to take the garbage or give us more TP, etc. thankfully there was an extra roll in the room. And one of the valet guys was rude to my uber driver when she came to pick us up. It was uncalled for.
Very comfortable room, old luxury style, very friendly staff No view, single elevator
The location is great, and the service is spectacular!
The receptioni staff were excellent. They upgraded our room after we told them of our vacation from hell just a month earlier. The location was perfect for us. It is close to the business area, the college and some of Portland best food. Loved it and would stay again.
Great hotel,centrally located,free public transport close to several good quality restuarants noisey air conditioning
Couldn't be more helpful, great location and great price for luxury stay
Have stayed there before and the Hotel is lovely. Bit of a remodel going on, but it's not intrusive. Service is attentive and Portland-friendly. The parking charge of $36 overnight is usurious; we had to park two cars and when asked if they would comp one of them due to our circumstances, they refused. This will cause me to stay someplace else next time.
L'hôtel est à proximité de nombreux très bons restaurants et des spectacles. Le personnel était incroyable, et l'attention portée aux moindres détails et des touches créatives sont très appréciés. L'étagère au comptoir ou dans la salle de bain est assez ennuyeux, mais l'ambiance et les détails qui ont remporté !
People at Kimpton hotels are amazing across the board but we found the team at The Vintage to be especially kind and caring. From the front desk staff to the bartenders we had great conversations with each person we met and that made it feel so welcoming. We'll definitely be going back.
The bed was very comfortable and the room was clean and spacious. The staff was courteous and helpful. The fitness center was disappointing in size and equipment available. It reminded me of fitness centers in 2 & 3 star hotels. On line it said there was a coffee/shop and bakery at the hotel and there were none. Online it also implies there was a spa but there was not. The front desk clerk said they could call someone off site to come to our room. One tiny window in the room. Paid approx $350 a night. Way too expensive for what it was.
Liked the style of the hotel lobby and rooms. Actual size of the room was tiny and way overpriced.
Room, hotel, staff, service, awesomeness Single ply toilet paper
Big room, nice tv, very comfortable beds, good friendly service Bathroom was a bit on the small side. All of the food and other assortments were VERY overpriced. Maid also came in without announcing herself. Sheets had some crumbs on them when we came in.
The location of the Heathman is in the heart of downtown Portland and close to everything. The amenities are plenty and the dinner restaurant room service is excellent. We stayed in the Oregon Symphony suite and the decor is amazing with plenty of extras. In room French press coffee is a great touch. Customer service is excellent and the staff is sure to make your stay memorable. The late night food service menu could stand to have more choices.
The hotel was great. Location was easy, the room was beautiful, and the staff were friendly. The french press in the room was a perfect touch and the corner view was perfect. Check in and out was incredibly quick and easy. Really a great staff. The walls were paper thin! Twice we had a grumpy neighbor come and bang on our adjacent door telling us to quiet down. first time we were enjoying some wine and we did get in a bit late, so understandable. The second night we were simply watching a movie at 8pm. Ridiculous thing to deal with considering how much we payed to stay there. In the mornings when they woke up I could hear them arguing over itineraries and even zipping up their luggage. Careful those walls are THIN!! This was the executive king room.
Loved the attention to detail and the French Press coffee in the room. My husband did not like the fitness room. Too small and only one option for weights.
Staff attentive to requests and very personable! Everything was super clean.
Although room was located on the 6th floor, the continuous noise from a generator on the ground floor was so loud it ruined our sleep and stay
Classy place and Beer happy hour were amazing. Room size was a little small.
Friendly Bartending Staff at Imperial.
Absolutely the best location. Easy to travel to any part of portland, 5 minute walk from Powell's City of Books. Really nice staff, really nice valet, decent gym, decent facilities. Room is clean and cozy. Not a great view but it doesn't really matter since you can access the parts of the city with a great view within 10-15 minutes. Valet is a bit pricey. No view from our window, but it didn't bother me much.
The location is great. You're close to plenty of great restaurants, museums and late night spots. The staff is very friendly and professional. The rooms are comfortable and include nice touches like USB ports on the lamps and recycling bins. And you get free beer every night. The rooms are a bit small, so you might want to upgrade to the larger rooms when you book. No closet space.
centerally located with a daily beer hour where you can grab free beer Rooms are some of the smallest that I've stayed at with very thin walls. Expect to hear your neighbors using the bathroom...
The staff gives you a lot of their time, professional and helpful, and most are friendly. The room was beautifully appointed, very comfortable for one person, and I was happily upgraded to a street view of the Starlight Parade. Unfortunately the ground floor was undergoing renovations, which had I known I would have booked elsewhere.
Very clean and tastefully appointed. A great place to decompress. Nothing
Wish we would have known they were doing construction on the lobby. It was noisy so they should have given us something extra for the trouble
They upgraded my room when my original room wasn't ready on check in, and they sent a complimentary bottle of champagne to my room because it was my 21st birthday! Hotel was quite expensive for the size of the rooms
Le personnel était très efficace. Il n'y a rien
Pratique pour le shopping et les restaurants. Abordable et accepte les animaux. Nous sommes arrivés un peu tôt, mais nous nous sommes enregistrés et la chambre était disponible immédiatement. Super rapport qualité/prix pour cet hôtel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Location and size of the rooms. Management during the day did everything to accommodate. Gave me giant rooms. Free wine. The view was amazing. No room service after 11pm. Night shift not the most educated or friendly.
location cost of valet parking, only on site option, 35.00
Great location, very friendly helpful staff, comfortable bed, lots of natural light, hotel restaurant had good happy hour and great food Room did not have closet or iron. Was surprised that for the price we paid, there was nowhere to hang nicer clothes.
Having good quality, well maintained (free) bikes available was a plus especially since Portland is such a bike friendly city. Happy hour reception in lobby, happy hour in bar, the staff, so many wonderful things about this hotel! We loved it!! Free coffee was provided in lobby was taken away at 9 am. As travelers sometimes we like to sleep in or would like an occasional late morning coffee, but they did accommodate in restaurant so how can we complain?
I didn't get a chance to exploit all the amenities. Shame on me.
Location, view, staff