Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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2,0
Ace rental
Points négatifs : My reservations were cancelled the day before my arrival and no options were made available. They overbook and had nothing. I had to pay double the fee at another facility. So disappointed and upset at the unplanned expense
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2,8
Understaffed
Points négatifs : Waited 30 minutes to get checked. Was abruptly told that the insurance I paid for online wouldn't apply to the vehicle I was renting and that I should get their insurance. After another 10-15 minutes of checking in, I was shown then passenger van I would be renting for $180/day to see it had a huge dent in the side. I was running late at that point and it didn't look like they had other options anyway so I had to take it. There was no consideration or apology from the business for the state of the vehicle. I could have rented the same vehicle from Rent-A-Wreck for half the price.
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2,0
Called me up the day before the trip to tell me they were out of cars.
Points positifs : none
Points négatifs : I had to make another reservation, costing me an additional $400.
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6,0
The people working were great. Unfortunately there were not enough.
Points positifs : The car was new and clean.
Points négatifs : Office was under staffed. We waited for 45 minutes to pick up our car and there was only two customers in front of us in line when we arrived.
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8,0
Points positifs : Friendly ,upgrade vehicle
Points négatifs : Shuttle took 25 mins
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10,0
Perfect
Points positifs : I see a few people wrote that they could not find the rental location at the airport. That is because it is not right on site at the airport and the directions clearly tell you to call for a pickup. I had absolutely no problems. The staff was very friendly, the van was clean and in good running condition and I was told how to drop the van off during their off hours. I would definitely rent here again.
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8,4
Points positifs : Free upgrade was excellent for our family.
Points négatifs : Extra fees for mileage in California. This was not stated in the original terms of agreement.
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10,0
Great experience!
Points positifs : We got exactly what we were expecting and the staff was friendly and knowledgable.
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10,0
Well worth it.
Points positifs : Very kind and service oriented. Van rentals were reasonably priced and great for people with larger families. Cost a lot less than all the major competitors.
Points négatifs : The drive to their location was a little further out but considering the cost difference and they picked you up after you called them and dropped you off it was just fine.
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10,0
Insurance ??
Points positifs : Great Ford Expedition we took it up Mt. Hood and stayed at Timberline Lodge one of the nights! Great room in vehicle and loaded options!
Points négatifs : Ace rental said we didn't have any insurance and paid $150 extra directly through Ace to be covered in case anything happened to the rental. We paid for extra insurance via Kayak and Ace didn't recognize it. Inquiring with Kayak about that.
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6,4
Points négatifs : Tire tread was worn pretty thin - felt like it wasn't safe to drive into the snow...Staff offered no solution other than paying more for a smaller vehicle or canceling the reservation. Their systems are about 10 years out of date - it took about an hour of paperwork and checking out the car before I was able to leave.
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8,8
Points positifs : Nice clean car. Drove very nice
Points négatifs : No early airport drop off available
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10,0
Perfect
Points positifs : I see a few people wrote that they could not find the rental location at the airport. That is because it is not right on site at the airport and the directions clearly tell you to call for a pickup. I had absolutely no problems. The staff was very friendly, the van was clean and in good running condition and I was told how to drop the van off during their off hours. I would definitely rent here again.
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10,0
Great experience!
Points positifs : We got exactly what we were expecting and the staff was friendly and knowledgable.
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10,0
Well worth it.
Points positifs : Very kind and service oriented. Van rentals were reasonably priced and great for people with larger families. Cost a lot less than all the major competitors.
Points négatifs : The drive to their location was a little further out but considering the cost difference and they picked you up after you called them and dropped you off it was just fine.
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10,0
Insurance ??
Points positifs : Great Ford Expedition we took it up Mt. Hood and stayed at Timberline Lodge one of the nights! Great room in vehicle and loaded options!
Points négatifs : Ace rental said we didn't have any insurance and paid $150 extra directly through Ace to be covered in case anything happened to the rental. We paid for extra insurance via Kayak and Ace didn't recognize it. Inquiring with Kayak about that.
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8,8
Points positifs : Nice clean car. Drove very nice
Points négatifs : No early airport drop off available
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2,0
Ace rental
Points négatifs : My reservations were cancelled the day before my arrival and no options were made available. They overbook and had nothing. I had to pay double the fee at another facility. So disappointed and upset at the unplanned expense
avis de
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2,8
Understaffed
Points négatifs : Waited 30 minutes to get checked. Was abruptly told that the insurance I paid for online wouldn't apply to the vehicle I was renting and that I should get their insurance. After another 10-15 minutes of checking in, I was shown then passenger van I would be renting for $180/day to see it had a huge dent in the side. I was running late at that point and it didn't look like they had other options anyway so I had to take it. There was no consideration or apology from the business for the state of the vehicle. I could have rented the same vehicle from Rent-A-Wreck for half the price.
avis de
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2,0
Called me up the day before the trip to tell me they were out of cars.
Points positifs : none
Points négatifs : I had to make another reservation, costing me an additional $400.
avis de
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6,0
The people working were great. Unfortunately there were not enough.
Points positifs : The car was new and clean.
Points négatifs : Office was under staffed. We waited for 45 minutes to pick up our car and there was only two customers in front of us in line when we arrived.
avis de
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6,4
Points négatifs : Tire tread was worn pretty thin - felt like it wasn't safe to drive into the snow...Staff offered no solution other than paying more for a smaller vehicle or canceling the reservation. Their systems are about 10 years out of date - it took about an hour of paperwork and checking out the car before I was able to leave.
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