Avis des clients
Note globale
8,5 Excellent
Basé sur 302 avis
Note générale
8,4
Propreté
8,6
Confort
8,7
Prise en charge/Retour
8,5
Rapport qualité/prix
8,3
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Voitures de location à Portland - Avis et annuaire des agences
Agences
╳
Airport Van
Agences à Portland
11100 Ne Holman Street
+1 503 946 3789
Alamo
Avis sur Alamo
Agences
╳
Alamo
Agences à Portland
9115 Ne Airport Way
+1 844 366 0497
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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8,4
Offsite location a minus, friendly people a plus
Points positifs : Charming people, clean car in good condition, fast checkin and checkout, fair price.
Points négatifs : Offsite location and semi-slow shuttle service were a minus.
avis de
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10,0
Points positifs : Very good
avis de
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10,0
Points négatifs : Nothing! It was great. I've never rented from Alamo because they tend to be a bit more expensive, but I'll consider Alamo in the future.
avis de
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8,4
Poor post rental
Points négatifs : Received an email stating my rental was late even after receiving a receipt at the return. Very annoying and poor customer service.
avis de
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8,8
Awesome staff, sub-par pricing
Points positifs : Loved the people at drop off! So helpful- took the time to drive us to our gate, rather than forcing us to wake a sleeping two year old to lug her and her car seat/ gear and all our luggage on and off the shuttle. They are100% the reason we will still consider Alamo in the future.
Points négatifs : The price was pretty obscene because we had to book last minute to drive from Redmond to Portland. Twice as much for 15.5 hours as our previous rental for 4.5 days.
avis de
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4,8
Dirty inside and out
Points négatifs : The interior was kind of nasty even for a rental and it was hard to see in the mirrors because they were so dirty. Also I'm 99% sure the car didn't have washer fluid (Theres a non-zero chance I just can't interpret instructions correctly), which made driving very frustrating.
avis de
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2,0
Worst experience ever!
Points positifs : That they were prompt on returning my money!
Points négatifs : They took my reservation, took my money, didn't have a truck like the website said it would. Then I was sent almost an hour away to another location. Which also didn't have my vehicle. Then they told me that the price was wrong on line and that I would be charged another $900. I said no thank you and asked for my money back.
avis de
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6,4
Need more customer service
Points positifs : I was upgraded to a full size car because the compacts were all gone. Nice but too big.
Points négatifs : There were not enough customer service reps at pick-up. A long line of about 10 customers and only 2 reps. Took over 30 minutes just to get my car (which was not what I wanted). Returns do not open until 4AM and my flight departed at 5AM. Would be nice to know for future rentals.
avis de
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6,4
Paid higher prices due to mix up in dates.
Points négatifs : Car was terrific.
avis de
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7,2
no issues with car, slow pick up
Points positifs : car was very clean when I picked it up. had no issues with it during the entire trip.
Points négatifs : picking up the car took awhile. I don't understand why they don't let people do all the paperwork online ahead of time.
avis de
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4,8
Poor communication
Points négatifs : The online and in person customer service are two mindsets. Policy changes, irritated customer in person service, and inconsistent requirements leave for tense interactions after long flights. Customer service training in this industry really needs to be at the top of their game.
avis de
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6,4
Mitsubishi Mirage uncomfortable
Points négatifs : The MItsubushi Mirage is one of the most uncomfortable cars I have ever rented. In addition, it is a noisy car. I have rented far more comfortable and quieter economy vehicles.
avis de
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10,0
Points positifs : Very good
avis de
-
10,0
Points négatifs : Nothing! It was great. I've never rented from Alamo because they tend to be a bit more expensive, but I'll consider Alamo in the future.
avis de
-
8,8
Awesome staff, sub-par pricing
Points positifs : Loved the people at drop off! So helpful- took the time to drive us to our gate, rather than forcing us to wake a sleeping two year old to lug her and her car seat/ gear and all our luggage on and off the shuttle. They are100% the reason we will still consider Alamo in the future.
Points négatifs : The price was pretty obscene because we had to book last minute to drive from Redmond to Portland. Twice as much for 15.5 hours as our previous rental for 4.5 days.
avis de
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8,4
Offsite location a minus, friendly people a plus
Points positifs : Charming people, clean car in good condition, fast checkin and checkout, fair price.
Points négatifs : Offsite location and semi-slow shuttle service were a minus.
avis de
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8,4
Poor post rental
Points négatifs : Received an email stating my rental was late even after receiving a receipt at the return. Very annoying and poor customer service.
avis de
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7,2
no issues with car, slow pick up
Points positifs : car was very clean when I picked it up. had no issues with it during the entire trip.
Points négatifs : picking up the car took awhile. I don't understand why they don't let people do all the paperwork online ahead of time.
avis de
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4,8
Dirty inside and out
Points négatifs : The interior was kind of nasty even for a rental and it was hard to see in the mirrors because they were so dirty. Also I'm 99% sure the car didn't have washer fluid (Theres a non-zero chance I just can't interpret instructions correctly), which made driving very frustrating.
avis de
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2,0
Worst experience ever!
Points positifs : That they were prompt on returning my money!
Points négatifs : They took my reservation, took my money, didn't have a truck like the website said it would. Then I was sent almost an hour away to another location. Which also didn't have my vehicle. Then they told me that the price was wrong on line and that I would be charged another $900. I said no thank you and asked for my money back.
avis de
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6,4
Need more customer service
Points positifs : I was upgraded to a full size car because the compacts were all gone. Nice but too big.
Points négatifs : There were not enough customer service reps at pick-up. A long line of about 10 customers and only 2 reps. Took over 30 minutes just to get my car (which was not what I wanted). Returns do not open until 4AM and my flight departed at 5AM. Would be nice to know for future rentals.
avis de
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6,4
Paid higher prices due to mix up in dates.
Points négatifs : Car was terrific.
avis de
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4,8
Poor communication
Points négatifs : The online and in person customer service are two mindsets. Policy changes, irritated customer in person service, and inconsistent requirements leave for tense interactions after long flights. Customer service training in this industry really needs to be at the top of their game.
avis de
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6,4
Mitsubishi Mirage uncomfortable
Points négatifs : The MItsubushi Mirage is one of the most uncomfortable cars I have ever rented. In addition, it is a noisy car. I have rented far more comfortable and quieter economy vehicles.
avis de
Avis
Avis sur Avis
Agences
╳
Avis
Agences à Portland
310 Southwest Lincoln Street
+1 503 241 2810
330 Southwest Washington Street
+1 503 227 0220
5720 Southeast 82nd Avenue
+1 503 771 2426
5856 Northeast Columbia Boulevard
+1 503 249 6342
7102 Northeast Airport Way
+1 503 249 4950
Avis des clients
Note globale
8,1 Excellent
Basé sur 97 avis
Note générale
8,0
Propreté
8,5
Confort
8,4
Prise en charge/Retour
7,6
Rapport qualité/prix
7,8
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
8,0
Points négatifs : I lost my NYS drivers license at the rental car site in the Portland airport. I was assisted by an employee in the Avis garage without success. I called the Avis office at the Portland airport and left 2 messages asking for a return call about this issue. It is now 8 days later and I have NEVER heard from anyone. Disappointing customer service.
avis de
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10,0
Points positifs : Upgraded to a better car, which was much appreciated!
avis de
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8,4
Points positifs : Fast check in
Points négatifs : The lady kept pushing insurance after we declined 4 times
avis de
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5,2
Gotchas add up to big costs, this is about the rental process
Points positifs : nice truck . this is about the rental process not pickup & dropoff locations. thats a deflection.
Points négatifs : 1 - A 12ft truck was reserved & confirmed. But later at the rental counter, it had been rented out already. Only 16ft available. Is someone reimbursing my fuel cost delta? 2 - Confirmed cost $431. Credit Card payment > $530. You think it would show me the tax & extras? Yes in the fine print I later saw a note about taxes, It's is still a cloudy way to do business. another lesson learned!
avis de
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5,6
Filed a claim on me
Points positifs : Friendly lady. In and out of there is a heatrbeat.
Points négatifs : A month and two days after my drop off, I received a call from Viking Billing Services notifying me that a claim was filed on the rental for damage totaling over 700 dollars. I drove the car straight from Bend to Portland and returned it in the exact same condition as it was given to me. Either the did not read the previous damage report or they caused damage after I dropped off the car and tried to bill me for it. The friendly woman who checked the car in gave me a receipt standing right next to the car and had no damage to note. The claim, as of now, has been dropped, but only after over an hour and 5 phone calls.
avis de
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7,2
Points positifs : Mileage
Points négatifs : Noisiest car ever!
avis de
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9,2
Points négatifs : honestly the only negative to this experience was that you're responsible for retrieving and returning the vehicle yourself... at the top of an 11-story parking garage. other than that, everything was perfect!
avis de
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10,0
Points positifs : Too expensive
avis de
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8,0
Points positifs : car
Points négatifs : location
avis de
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6,8
Great customer service. Super expensive.
Points positifs : The customer service rep at the counter was awesome. He was friendly and helpful and moved us through quickly.
Points négatifs : The price for the car for 24 hours was astronomical - due to demand with the eclipse. (pun intended) Rates shouldn't be so determined by supply/demand. Economical should mean affordable all of the time - if you have a car, rent it to me at a fair price. Don't gouge me because you have my hands tied.
avis de
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6,0
Service
Points positifs : The car itself
Points négatifs : There were only 2 reservationists st the Avis counter on our arrival. Process took 90 minutes. There were no cars available and we had to wait
avis de
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3,6
Points négatifs : I was given an incorrect address for the rental office. Then I found out they wouldn't let me pay with a debit/credit card. Back to the airport and switch to Dollar Rental which did accept my card.
avis de
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10,0
Points positifs : Upgraded to a better car, which was much appreciated!
avis de
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9,2
Points négatifs : honestly the only negative to this experience was that you're responsible for retrieving and returning the vehicle yourself... at the top of an 11-story parking garage. other than that, everything was perfect!
avis de
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10,0
Points positifs : Too expensive
avis de
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8,0
Points négatifs : I lost my NYS drivers license at the rental car site in the Portland airport. I was assisted by an employee in the Avis garage without success. I called the Avis office at the Portland airport and left 2 messages asking for a return call about this issue. It is now 8 days later and I have NEVER heard from anyone. Disappointing customer service.
avis de
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8,4
Points positifs : Fast check in
Points négatifs : The lady kept pushing insurance after we declined 4 times
avis de
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7,2
Points positifs : Mileage
Points négatifs : Noisiest car ever!
avis de
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8,0
Points positifs : car
Points négatifs : location
avis de
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6,8
Great customer service. Super expensive.
Points positifs : The customer service rep at the counter was awesome. He was friendly and helpful and moved us through quickly.
Points négatifs : The price for the car for 24 hours was astronomical - due to demand with the eclipse. (pun intended) Rates shouldn't be so determined by supply/demand. Economical should mean affordable all of the time - if you have a car, rent it to me at a fair price. Don't gouge me because you have my hands tied.
avis de
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5,2
Gotchas add up to big costs, this is about the rental process
Points positifs : nice truck . this is about the rental process not pickup & dropoff locations. thats a deflection.
Points négatifs : 1 - A 12ft truck was reserved & confirmed. But later at the rental counter, it had been rented out already. Only 16ft available. Is someone reimbursing my fuel cost delta? 2 - Confirmed cost $431. Credit Card payment > $530. You think it would show me the tax & extras? Yes in the fine print I later saw a note about taxes, It's is still a cloudy way to do business. another lesson learned!
avis de
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5,6
Filed a claim on me
Points positifs : Friendly lady. In and out of there is a heatrbeat.
Points négatifs : A month and two days after my drop off, I received a call from Viking Billing Services notifying me that a claim was filed on the rental for damage totaling over 700 dollars. I drove the car straight from Bend to Portland and returned it in the exact same condition as it was given to me. Either the did not read the previous damage report or they caused damage after I dropped off the car and tried to bill me for it. The friendly woman who checked the car in gave me a receipt standing right next to the car and had no damage to note. The claim, as of now, has been dropped, but only after over an hour and 5 phone calls.
avis de
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6,0
Service
Points positifs : The car itself
Points négatifs : There were only 2 reservationists st the Avis counter on our arrival. Process took 90 minutes. There were no cars available and we had to wait
avis de
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3,6
Points négatifs : I was given an incorrect address for the rental office. Then I found out they wouldn't let me pay with a debit/credit card. Back to the airport and switch to Dollar Rental which did accept my card.
avis de
Agences
╳
Bandago
Agences à Portland
4835 NE 107th
+1 415 401 7659
Budget
Avis sur Budget
Agences
╳
Budget
Agences à Portland
10947 Northeast Holman Street
+1 503 249 6331
310 Southwest Lincoln
+1 503 222 5421
330 S.W. Washington Street
+1 503 241 5003
5720 Se 82nd Ave
+1 503 775 2131
5856 Ne Columbia Boulevard
+1 503 288 2985
Avis des clients
Note globale
7,7 Bien
Basé sur 124 avis
Note générale
7,7
Propreté
7,9
Confort
8,0
Prise en charge/Retour
7,2
Rapport qualité/prix
7,6
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
Great!
Points positifs : Took 5 minutes to drop off the vehicle, customer service helped me right away, and the shuttle to the airport was very comfortable and convenient.
avis de
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10,0
Points positifs : Service is great. Always a great car. Never have any problems with service cars or payment.
avis de
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2,0
2-1/2 hours to get a car ???
Points positifs : Not a thing
Points négatifs : 2-1/2 hours waiting, then the people are rude. Never again. Never, ever again.
avis de
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4,0
Just ok
Points positifs : Nothing stuck out,
Points négatifs : The description said airport pickup, but it was off airport, which was extremely disappointing. When I got to the location there were 20 people in line and only 2 people working. From the time we took the shuttle to driving out the lot it took over an hour. If I would have known it was off airport I would have chose a different company even if the price was a little higher.
avis de
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10,0
Points négatifs : Convenient
avis de
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2,0
Points négatifs : Poor customer service; long lines at the rental counter. Poorly maintained vehicle - tires had low thread.
avis de
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10,0
Pleasant service, even during the Eclipse rush
Points positifs : I was very happy with the rental. We reserved a bit late for the August 2017 crush, and this was the only location in the Portland OR area that still had cars. Nonetheless, we had extremely pleasant service and timely pickup. Couldn't have been happier.
avis de
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5,2
Points négatifs : The car ended up costng $450 instead of the $250 i was quoted by your website.
avis de
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6,0
Points négatifs : Essentially no signage for the return process--only for Avis. We had to get out of the car to ask where to go. Even the guys working admitted there was a significant problem.
avis de
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7,2
no shuttle from airport
Points négatifs : We took the airport shuttle to Budget and it was another Budget, not ours, and my reservation was for one that does not provide a shuttle. It was difficult to get to the location.
avis de
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10,0
Went the extra mile when demand was high
Points positifs : I rented during the 2017 eclipse week in Portland when demand for cars was exceptionally high. They put a special representative in the lot to expedite the rental when I came in and they upgraded me at no cost to a Prius. Could not have been better.
avis de
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10,0
Location too small for crowds
Points positifs : It was an easy drop off and the employees could not have been nicer.
Points négatifs : The site is too small for holiday/vacation season crowds. We dropped our car off at 5:30 am on a Wednesday morning and the lot was packed already.
avis de
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10,0
Great!
Points positifs : Took 5 minutes to drop off the vehicle, customer service helped me right away, and the shuttle to the airport was very comfortable and convenient.
avis de
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10,0
Points positifs : Service is great. Always a great car. Never have any problems with service cars or payment.
avis de
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10,0
Points négatifs : Convenient
avis de
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10,0
Pleasant service, even during the Eclipse rush
Points positifs : I was very happy with the rental. We reserved a bit late for the August 2017 crush, and this was the only location in the Portland OR area that still had cars. Nonetheless, we had extremely pleasant service and timely pickup. Couldn't have been happier.
avis de
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10,0
Went the extra mile when demand was high
Points positifs : I rented during the 2017 eclipse week in Portland when demand for cars was exceptionally high. They put a special representative in the lot to expedite the rental when I came in and they upgraded me at no cost to a Prius. Could not have been better.
avis de
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10,0
Location too small for crowds
Points positifs : It was an easy drop off and the employees could not have been nicer.
Points négatifs : The site is too small for holiday/vacation season crowds. We dropped our car off at 5:30 am on a Wednesday morning and the lot was packed already.
avis de
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2,0
2-1/2 hours to get a car ???
Points positifs : Not a thing
Points négatifs : 2-1/2 hours waiting, then the people are rude. Never again. Never, ever again.
avis de
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4,0
Just ok
Points positifs : Nothing stuck out,
Points négatifs : The description said airport pickup, but it was off airport, which was extremely disappointing. When I got to the location there were 20 people in line and only 2 people working. From the time we took the shuttle to driving out the lot it took over an hour. If I would have known it was off airport I would have chose a different company even if the price was a little higher.
avis de
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2,0
Points négatifs : Poor customer service; long lines at the rental counter. Poorly maintained vehicle - tires had low thread.
avis de
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5,2
Points négatifs : The car ended up costng $450 instead of the $250 i was quoted by your website.
avis de
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6,0
Points négatifs : Essentially no signage for the return process--only for Avis. We had to get out of the car to ask where to go. Even the guys working admitted there was a significant problem.
avis de
Dollar
Avis sur Dollar
Agences
╳
Dollar
Agences à Portland
132 Nw Broadway
+1 503 228 3540
7000 Ne Airport Way
+1 503 249 4792
Avis des clients
Note globale
8,8 Excellent
Basé sur 397 avis
Note générale
8,7
Propreté
9,0
Confort
8,9
Prise en charge/Retour
8,8
Rapport qualité/prix
8,5
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
Great Experience
Points positifs : The staff was helpful and friendly. And, the car was affordable. Great experience overall.
avis de
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10,0
Great service No hassles
Points positifs : They were very accommodating and found a car that fit me. The person helping us was very friendly, and she wasn't pushy about selling additional services. Very smooth transaction!
avis de
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10,0
Points positifs : Fast, good price.
avis de
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10,0
Excellent
Points positifs : The price I paid was exactly what I was quoted for on Kayak. I wasn't hassled to pay extra services. The car was clean and topped. The people at the counter were polite and great. I have nothing to complain about.
Points négatifs : None.
avis de
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9,6
Overall a good experience
Points positifs : People at the pick up were really nice and helpful. Even gave me suggestions on where to fill up gas near the airport. Car was better than I expected (Toyota Camry) and drop off was easy and quick. No issues whatsoever.
Points négatifs : The downtown location where I picked up the car in the early morning in Portland was a bit sketchy -location wise. Not the best neighborhood
avis de
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10,0
Points positifs : Convenient, fast, courteous
Points négatifs : Not at airport
avis de
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4,4
Points négatifs : No where in the reservation did it say that I could not take the car out of Washington or Oregon (at least that I read)
avis de
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4,8
Points négatifs : Place is too expensive, customer service did not even try to help me after I had gone downtown to pick-up car and they were closed etc.,-something they forgot to inform so I had to return back to the airport- and got taxed airport taxes, and rude service
avis de
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6,4
Points négatifs : I have not received a receipt via email as I had requested at drop off.
avis de
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10,0
Points positifs : Great customer service...professional and courteous
Points négatifs : The location site.
avis de
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10,0
Points positifs : Everything overall went great from picking up and dropping off the car. Customer service representative were very nice and professional! Great job Dollar!
avis de
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10,0
Great experinece
Points positifs : Very pleasant, helpful caring staff.
Points négatifs : I would have liked if it had been less expensive.
avis de
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10,0
Great Experience
Points positifs : The staff was helpful and friendly. And, the car was affordable. Great experience overall.
avis de
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10,0
Great service No hassles
Points positifs : They were very accommodating and found a car that fit me. The person helping us was very friendly, and she wasn't pushy about selling additional services. Very smooth transaction!
avis de
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10,0
Points positifs : Fast, good price.
avis de
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10,0
Excellent
Points positifs : The price I paid was exactly what I was quoted for on Kayak. I wasn't hassled to pay extra services. The car was clean and topped. The people at the counter were polite and great. I have nothing to complain about.
Points négatifs : None.
avis de
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9,6
Overall a good experience
Points positifs : People at the pick up were really nice and helpful. Even gave me suggestions on where to fill up gas near the airport. Car was better than I expected (Toyota Camry) and drop off was easy and quick. No issues whatsoever.
Points négatifs : The downtown location where I picked up the car in the early morning in Portland was a bit sketchy -location wise. Not the best neighborhood
avis de
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10,0
Points positifs : Convenient, fast, courteous
Points négatifs : Not at airport
avis de
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10,0
Points positifs : Great customer service...professional and courteous
Points négatifs : The location site.
avis de
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10,0
Points positifs : Everything overall went great from picking up and dropping off the car. Customer service representative were very nice and professional! Great job Dollar!
avis de
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10,0
Great experinece
Points positifs : Very pleasant, helpful caring staff.
Points négatifs : I would have liked if it had been less expensive.
avis de
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4,4
Points négatifs : No where in the reservation did it say that I could not take the car out of Washington or Oregon (at least that I read)
avis de
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4,8
Points négatifs : Place is too expensive, customer service did not even try to help me after I had gone downtown to pick-up car and they were closed etc.,-something they forgot to inform so I had to return back to the airport- and got taxed airport taxes, and rude service
avis de
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6,4
Points négatifs : I have not received a receipt via email as I had requested at drop off.
avis de
Agences
╳
Eagle Rent A Car
Agences à Portland
16671 Sw Mcloughlin Blvd
Enterprise
Avis sur Enterprise
Agences
╳
Enterprise
Agences à Portland
1623 W. Burnside Street
+1 503 220 8200
2740 Ne Sandy Blvd
+1 503 963 1795
423 N.e. 102nd Avenue
+1 503 257 7700
445 Sw Pine St
+1 503 275 5359
4841 Sw Macadam Ave
+1 503 756 5192
5932 Se 82nd Ave
+1 503 774 7744
611 E. Burnside Street
+1 503 230 1212
6903 N. Lombard Street
+1 503 289 4533
7105 Ne Airport Way
+1 844 366 0498
8360 S.w. Barbur Blvd.
+1 503 977 7700
Avis des clients
Note globale
8,6 Excellent
Basé sur 356 avis
Note générale
8,6
Propreté
8,7
Confort
8,8
Prise en charge/Retour
8,4
Rapport qualité/prix
8,6
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
9,6
Points positifs : Got a great car at an excellent price. Seamless pickup and drop off despite being during a very busy time.
Points négatifs : Turns out Ford can't make nice seats.
avis de
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4,0
Points positifs : Car ready on time, employees easy to work with
Points négatifs : Car dirty inside and very dinged up on the outside. Battery died unexpectedly and we had to get a jump. Key fob would not open trunk - would only open using latch on driver's side by seat.
avis de
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10,0
Transferred me to new location with no problend after flight delayed
Points positifs : My flight was delayed and by the time I would be able to arrive to pick up the rentAL car, the rental location would be closed. I was able to go to a different nearby location and my original reservation pricing was honored.
avis de
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8,4
Points positifs : Enterprise picked us up at the motel and dropped us off.
Points négatifs : There was a problem with the pickup and we ended up waiting over three hours however Enterprise provided a discount for the trouble so all is good.
avis de
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9,6
Points positifs : They give me a brand new car with 4000 miles on board . I waited like 10 minutes to pick it up and 10 minutes to drop it off that was a very good experience
avis de
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10,0
Outstanding service; outstanding value
Points positifs : I have never been treated so well by a rental car company in all my life. We were taken care of right away. An agent walked us down the aisles, and helped us choose a care which he then went over with us bumper to bumper. We also loved the car we got. It was new, it was clean, and it was easy to understand. The vehicle performed admirable, and really made an impression on us. Then, when we dropped the car off, an agent was right there, and took care of us right away. This was the easiest, most well-handled rental I have ever done anywhere, and the price was GREAT!
Points négatifs : I cannot think of anything about this vehicle, this company, or this experience that I did not like. I will definitely be recommending them to friends, especially friends renting out of Portland.
avis de
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7,2
Pickup nightmare
Points positifs : Following the fiasco at the downtown pickup store, (they ran out of cars and had 5 people waiting for cars) the lady in charge shuttled clients to another store about a mile away where there was a lot full of cars. then gave us our choice of cars and told us not to worry about gas, bring it back empty.. good customer relations
Points négatifs : that we waited one hour for a car, and finally resolved the issue that should have been an option from the beginning. They had another store with plenty of cars, they should have started shuttling people immediately when they ran out of cars.
avis de
-
8,0
Got the best upgrade.
Points positifs : We arranged for an in town vehicle pick up taking Uber to get there and saved 60%. When we arrived we found our fuel efficient car had been given away. Since we planned to drive 3000 miles, this was disappointing but the agent offered us a Chevy Suburban Premier at the same price! This didn't particularly thrill us but oh, the comfort. Throughout the entire trip we averaged 23 mpg. That was much better than the 8 mpg I expected and the comfort more than made up for the fuel cost.
Points négatifs : The car was given to us dirty. We didn't have much choice but we still made them vacuum it out. We later took it to a full service car wash and got it cleaned.
avis de
-
7,6
Points négatifs : They seemed very busy, we waited about an hour for our car to be washed and prepped. When I originally made the reservation I was told that we would be reimbursed for the cost to get from the airport to your off site area, but was told no at the office.
avis de
-
10,0
Points positifs : Customer service was very good. The car we used was trouble free the whole week.
avis de
-
2,0
Points négatifs : I had input an airport address but when I went to get it it was a downtown location.
avis de
-
7,6
Off Airport Location, Great Value
Points positifs : The staff at Enterprise PDX informed me that I had fallen for an offsite location that was a $31 Uber ride from the airport. When I arrived there, I was pleased by the professionalism of the staff, and their concern that I be satisfied with my rental. Even with the two rides on Uber, this rental was far cheaper than I could have gotten at the airport.
Points négatifs : The windshield was dirty on the inside, something that became painfully obvious when driving into the sun.
avis de
-
9,6
Points positifs : Got a great car at an excellent price. Seamless pickup and drop off despite being during a very busy time.
Points négatifs : Turns out Ford can't make nice seats.
avis de
-
10,0
Transferred me to new location with no problend after flight delayed
Points positifs : My flight was delayed and by the time I would be able to arrive to pick up the rentAL car, the rental location would be closed. I was able to go to a different nearby location and my original reservation pricing was honored.
avis de
-
9,6
Points positifs : They give me a brand new car with 4000 miles on board . I waited like 10 minutes to pick it up and 10 minutes to drop it off that was a very good experience
avis de
-
10,0
Outstanding service; outstanding value
Points positifs : I have never been treated so well by a rental car company in all my life. We were taken care of right away. An agent walked us down the aisles, and helped us choose a care which he then went over with us bumper to bumper. We also loved the car we got. It was new, it was clean, and it was easy to understand. The vehicle performed admirable, and really made an impression on us. Then, when we dropped the car off, an agent was right there, and took care of us right away. This was the easiest, most well-handled rental I have ever done anywhere, and the price was GREAT!
Points négatifs : I cannot think of anything about this vehicle, this company, or this experience that I did not like. I will definitely be recommending them to friends, especially friends renting out of Portland.
avis de
-
10,0
Points positifs : Customer service was very good. The car we used was trouble free the whole week.
avis de
-
8,4
Points positifs : Enterprise picked us up at the motel and dropped us off.
Points négatifs : There was a problem with the pickup and we ended up waiting over three hours however Enterprise provided a discount for the trouble so all is good.
avis de
-
7,2
Pickup nightmare
Points positifs : Following the fiasco at the downtown pickup store, (they ran out of cars and had 5 people waiting for cars) the lady in charge shuttled clients to another store about a mile away where there was a lot full of cars. then gave us our choice of cars and told us not to worry about gas, bring it back empty.. good customer relations
Points négatifs : that we waited one hour for a car, and finally resolved the issue that should have been an option from the beginning. They had another store with plenty of cars, they should have started shuttling people immediately when they ran out of cars.
avis de
-
8,0
Got the best upgrade.
Points positifs : We arranged for an in town vehicle pick up taking Uber to get there and saved 60%. When we arrived we found our fuel efficient car had been given away. Since we planned to drive 3000 miles, this was disappointing but the agent offered us a Chevy Suburban Premier at the same price! This didn't particularly thrill us but oh, the comfort. Throughout the entire trip we averaged 23 mpg. That was much better than the 8 mpg I expected and the comfort more than made up for the fuel cost.
Points négatifs : The car was given to us dirty. We didn't have much choice but we still made them vacuum it out. We later took it to a full service car wash and got it cleaned.
avis de
-
7,6
Points négatifs : They seemed very busy, we waited about an hour for our car to be washed and prepped. When I originally made the reservation I was told that we would be reimbursed for the cost to get from the airport to your off site area, but was told no at the office.
avis de
-
7,6
Off Airport Location, Great Value
Points positifs : The staff at Enterprise PDX informed me that I had fallen for an offsite location that was a $31 Uber ride from the airport. When I arrived there, I was pleased by the professionalism of the staff, and their concern that I be satisfied with my rental. Even with the two rides on Uber, this rental was far cheaper than I could have gotten at the airport.
Points négatifs : The windshield was dirty on the inside, something that became painfully obvious when driving into the sun.
avis de
-
4,0
Points positifs : Car ready on time, employees easy to work with
Points négatifs : Car dirty inside and very dinged up on the outside. Battery died unexpectedly and we had to get a jump. Key fob would not open trunk - would only open using latch on driver's side by seat.
avis de
-
2,0
Points négatifs : I had input an airport address but when I went to get it it was a downtown location.
avis de
Agences
╳
Flight Car
Agences à Portland
Portland airport
1-844-435-8227
Hertz
Avis sur Hertz
Agences
╳
Hertz
Agences à Portland
12136 Se Stark Street
+1 503 772 4750
1441 N.e. 2nd Avenue
+1 503 282 2644
330 S.w. Pine Street
+1 503 249 5727
7000 N.e. Airport Way
+1 503 528 7900
Avis des clients
Note globale
6,7 Bien
Basé sur 140 avis
Note générale
6,5
Propreté
7,0
Confort
6,9
Prise en charge/Retour
6,4
Rapport qualité/prix
6,4
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
6,0
Easy rental but price inaccurate
Points positifs : Clean car, easy location via MAX lightrail. Staff generally friendly.
Points négatifs : Staff didn't fully communicate the fuel charges like $9.99/gallon + tax if they fill it for you after you return! Also the rate I booked online was different than what they charged me so transparency is helpful with these third-party bookings.
avis de
-
8,8
Points positifs : Picked up and returned in downtown Portland. Everything went smoothly. Friendly, helpful staff.
Points négatifs : It was "Eclipse weekend" and the car hadn't been cleaned but they were swamped with car rentals that weekend so it was understandable. Got a squeege at a gas station and cleaned it up in about 5 min.
avis de
-
10,0
Points positifs : Accommodating with last minute changes. Gave free glasses for eclipse watching. Allowed you to return at the airport for no extra charge
Points négatifs : Too bad city hertz closes at 6pm but I understand the teason
avis de
-
2,0
Horrible experience!
Points négatifs : Thought I got a rental at PDX airport. It must've automatically bumped me to the nearest location so we went to the location, it was a hotel, nobody was working... and then had to uber to the next location. And almost missed the pick up due to traffic and the place closing at 6pm. Most stressful rental car experience I've ever had.
avis de
-
9,2
Points positifs : Car was very comfortable and great on gas mileage.
Points négatifs : Car was clean inside, but had not been cleaned at all on the outside.
avis de
-
6,8
Price-gouging branch manager
Points positifs : I have no problem with the car I rented.
Points négatifs : I didn't like the fact that I completely missed the event I had come from Florida to Oregon to attend because 1. I thought my paid-for rental car was at PDX. (It was at a Hertz #5 downtown branch.) 2. I waited in line for almost an hour at the Hertz office at the airport before I was told to go downtown 3. I then called Hertz #5, told them I would be late and took the train downtown as instructed. 4. 20 stops later I got off the train and walked to the downtown office 5. After I got there I had to wait for 2 1/2 hours to get a car 6. Meanwhile the branch manager was hawking car rentals for $350/day to people coming in off the street. I'm 72 yrs. old and this was very difficult for me.
avis de
-
5,6
Points positifs : Quick return
Points négatifs : Took over an hour standing in line to get car. Line just kept growing with no one moving for over 30 minutes. There were no computer problems, just a slow process for picking up cars.
avis de
-
7,2
Points positifs : Employees were good
Points négatifs : Location was inconvenient, had to wait for 1 and half hour for car
avis de
-
3,2
Unreliable and disorganized
Points positifs : The car was nice. Good size for what I needed it for.
Points négatifs : The day before my scheduled pick up I was called by the Hertz location informing me that they had a shortage of cars, and that hey were pretty sure that they would not have a vehicle available for me. I made this reservation and prepaid in full in February. I informed them that I had made the reservation to be able to transport my mother to and from her chemotherapy appointment at the hospital that afternoon, and that it was very important that I have a vehicle. They apologized and told me that there was nothing that they could do. They also recommended that I call when I landed in Portland to see if a vehicle was available, but again he told me he didn't see that happening. I asked about getting a refund so that I could rent from another place, and was told that they were unable to do that because I booked through a third party site, and that any refund would need to be taken care of through them When I landed there was not a car available. I had to take a cab to the hospital to see my mother, who made other arrangements to get to her appointment. They didn't have a car for me until 8 hours later. They didn't call me to tell me the car was available. I had to call them to find out. Went to the establishment, had a wait of 20 minutes. Was charged for taxes. Asked about getting a discount on my rental and they told me since I had prepaid in full they were unable to do anything for me. The windshield on the vehicle was filthy. They sent someone out to clean it. They did a really crappy job, and I had to take it to a gas station to clean the windshield. There was also less than 1/4 tank of gas in it, so had to fill up right after picking up the car. When I went to return the car, it was another 15 minute wait. This was a terrible experience. I have never had so many complications with a service that I prepaid 6 months in advance for.
avis de
-
2,0
Place didn't exist
Points négatifs : Reserved a car to rent and when I got to the building it was no longer there. They wouldn't honor my reservation elsewhere. Was stranded in portland
avis de
-
2,0
Didn't provide the car
Points négatifs : Was careless.
avis de
-
6,0
Points positifs : Car was fine.
Points négatifs : I paid for insurance through Kayak and was notified when picking up the car that that didn't really cover anything and ended up paying an additional $175 for insurance through Hertz, a bit of the bait and switch if you ask me and both Hertz and Kayak are at fault. I had scheduled to drop off at night and wasn't provided with any instructions, luckily the valet from across the street let me know what to do (apparently he lets renters know what to do pretty often since Hertz can't be bothered).
avis de
-
8,8
Points positifs : Picked up and returned in downtown Portland. Everything went smoothly. Friendly, helpful staff.
Points négatifs : It was "Eclipse weekend" and the car hadn't been cleaned but they were swamped with car rentals that weekend so it was understandable. Got a squeege at a gas station and cleaned it up in about 5 min.
avis de
-
10,0
Points positifs : Accommodating with last minute changes. Gave free glasses for eclipse watching. Allowed you to return at the airport for no extra charge
Points négatifs : Too bad city hertz closes at 6pm but I understand the teason
avis de
-
9,2
Points positifs : Car was very comfortable and great on gas mileage.
Points négatifs : Car was clean inside, but had not been cleaned at all on the outside.
avis de
-
6,8
Price-gouging branch manager
Points positifs : I have no problem with the car I rented.
Points négatifs : I didn't like the fact that I completely missed the event I had come from Florida to Oregon to attend because 1. I thought my paid-for rental car was at PDX. (It was at a Hertz #5 downtown branch.) 2. I waited in line for almost an hour at the Hertz office at the airport before I was told to go downtown 3. I then called Hertz #5, told them I would be late and took the train downtown as instructed. 4. 20 stops later I got off the train and walked to the downtown office 5. After I got there I had to wait for 2 1/2 hours to get a car 6. Meanwhile the branch manager was hawking car rentals for $350/day to people coming in off the street. I'm 72 yrs. old and this was very difficult for me.
avis de
-
7,2
Points positifs : Employees were good
Points négatifs : Location was inconvenient, had to wait for 1 and half hour for car
avis de
-
6,0
Easy rental but price inaccurate
Points positifs : Clean car, easy location via MAX lightrail. Staff generally friendly.
Points négatifs : Staff didn't fully communicate the fuel charges like $9.99/gallon + tax if they fill it for you after you return! Also the rate I booked online was different than what they charged me so transparency is helpful with these third-party bookings.
avis de
-
2,0
Horrible experience!
Points négatifs : Thought I got a rental at PDX airport. It must've automatically bumped me to the nearest location so we went to the location, it was a hotel, nobody was working... and then had to uber to the next location. And almost missed the pick up due to traffic and the place closing at 6pm. Most stressful rental car experience I've ever had.
avis de
-
5,6
Points positifs : Quick return
Points négatifs : Took over an hour standing in line to get car. Line just kept growing with no one moving for over 30 minutes. There were no computer problems, just a slow process for picking up cars.
avis de
-
3,2
Unreliable and disorganized
Points positifs : The car was nice. Good size for what I needed it for.
Points négatifs : The day before my scheduled pick up I was called by the Hertz location informing me that they had a shortage of cars, and that hey were pretty sure that they would not have a vehicle available for me. I made this reservation and prepaid in full in February. I informed them that I had made the reservation to be able to transport my mother to and from her chemotherapy appointment at the hospital that afternoon, and that it was very important that I have a vehicle. They apologized and told me that there was nothing that they could do. They also recommended that I call when I landed in Portland to see if a vehicle was available, but again he told me he didn't see that happening. I asked about getting a refund so that I could rent from another place, and was told that they were unable to do that because I booked through a third party site, and that any refund would need to be taken care of through them When I landed there was not a car available. I had to take a cab to the hospital to see my mother, who made other arrangements to get to her appointment. They didn't have a car for me until 8 hours later. They didn't call me to tell me the car was available. I had to call them to find out. Went to the establishment, had a wait of 20 minutes. Was charged for taxes. Asked about getting a discount on my rental and they told me since I had prepaid in full they were unable to do anything for me. The windshield on the vehicle was filthy. They sent someone out to clean it. They did a really crappy job, and I had to take it to a gas station to clean the windshield. There was also less than 1/4 tank of gas in it, so had to fill up right after picking up the car. When I went to return the car, it was another 15 minute wait. This was a terrible experience. I have never had so many complications with a service that I prepaid 6 months in advance for.
avis de
-
2,0
Place didn't exist
Points négatifs : Reserved a car to rent and when I got to the building it was no longer there. They wouldn't honor my reservation elsewhere. Was stranded in portland
avis de
-
2,0
Didn't provide the car
Points négatifs : Was careless.
avis de
-
6,0
Points positifs : Car was fine.
Points négatifs : I paid for insurance through Kayak and was notified when picking up the car that that didn't really cover anything and ended up paying an additional $175 for insurance through Hertz, a bit of the bait and switch if you ask me and both Hertz and Kayak are at fault. I had scheduled to drop off at night and wasn't provided with any instructions, luckily the valet from across the street let me know what to do (apparently he lets renters know what to do pretty often since Hertz can't be bothered).
avis de
National
Avis sur National
Agences
╳
National
Agences à Portland
7105 Ne Airport Way
+1 844 366 0499
Avis des clients
Note globale
6,7 Bien
Basé sur 4 avis
Note générale
7,0
Propreté
7,5
Confort
7,0
Prise en charge/Retour
6,0
Rapport qualité/prix
6,0
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
Payless
Avis sur Payless
Agences
╳
Payless
Agences à Portland
5856 Ne Columbia Blvd
+1 503 288 8050
Avis des clients
Note globale
7,2 Bien
Basé sur 87 avis
Note générale
7,1
Propreté
7,5
Confort
7,6
Prise en charge/Retour
6,6
Rapport qualité/prix
7,1
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
4,8
Points positifs : Car was great, the whole experience was fine. The billing afterward is what wrecked the whole experience for me.
Points négatifs : They charged me for a half tank, though I had filled up right outside the drop off station at the airport. Then working with customer service to receive a refund was a dozen of little hoops. The web portal wouldn't accept my ticket number, was so wasteful of everyone's time. I feel this is standard practice for them, to over charge people and see if they catch it. Total cost was twice what we were originally quoted, all because they messed up. It looks like they will refund, but it shouldn't have been a problem in the first place.
avis de
-
7,6
Points positifs : We liked the price and our shuttle drivers
Points négatifs : Didn't like how far away the shuttle place was from airport
avis de
-
7,2
Points négatifs : charged higher rate when we wanted it longer
avis de
-
2,0
Points négatifs : attitude of your employees is very poor. it shows you are a lower-tier organization. my fault. it's true...you get what you pay for. the only reason I went through your company is that the online site I went to didn't reveal your company until I made my selection. I will make sure I never go through your company again.
avis de
-
2,0
They were closed...
Points négatifs : They were closed at the time we had scheduled to pickup the car. This end.
avis de
-
2,0
Really terrible experience with them overall
Points positifs : Nothing
Points négatifs : Everything
avis de
-
6,0
Way too expensive.
Points positifs : The van driver who picked us up.
Points négatifs : No bottled water and long ride from terminal.
avis de
-
8,4
Points positifs : They were efficient and friendly and the car was as advertised
avis de
-
2,0
Extra charges!!
Points négatifs : Quite a ways away from the airport so know that. We rented our car for 2 weeks. A month and a half later we received a letter in the mail from Payless that there was "excessive sand" in the car. (We went to the beach. Yes, sand from our shoes was on the floorboards.) They said they were charging us $250 for cleaning the sand. $250!!!!!!!! You can detail a car which takes hours and pay a little over $100. I am fighting this
avis de
-
8,0
Overpriced but necessary
Points positifs : Great car, very clean, easy drop off and pick up.
Points négatifs : Had to spend a ridiculous amount of money for a 30 hour car rental!
avis de
-
8,4
Paid more than reservation
Points positifs : Car is good and clean.
Points négatifs : When made reservation, price is about $80 per day ($50 plus tax), however, the paperwork turned out to be $100 when I came to pick up the car; when drop off, excluding gas and late fine, I paid $120 for one day.....
avis de
-
10,0
Points positifs : The people at the counter were very helpful and patient. The car was clean, comfy, safe and had great gas milage.
Points négatifs : The price of the rental was more than i expected.
avis de
-
7,6
Points positifs : We liked the price and our shuttle drivers
Points négatifs : Didn't like how far away the shuttle place was from airport
avis de
-
7,2
Points négatifs : charged higher rate when we wanted it longer
avis de
-
8,4
Points positifs : They were efficient and friendly and the car was as advertised
avis de
-
8,0
Overpriced but necessary
Points positifs : Great car, very clean, easy drop off and pick up.
Points négatifs : Had to spend a ridiculous amount of money for a 30 hour car rental!
avis de
-
8,4
Paid more than reservation
Points positifs : Car is good and clean.
Points négatifs : When made reservation, price is about $80 per day ($50 plus tax), however, the paperwork turned out to be $100 when I came to pick up the car; when drop off, excluding gas and late fine, I paid $120 for one day.....
avis de
-
4,8
Points positifs : Car was great, the whole experience was fine. The billing afterward is what wrecked the whole experience for me.
Points négatifs : They charged me for a half tank, though I had filled up right outside the drop off station at the airport. Then working with customer service to receive a refund was a dozen of little hoops. The web portal wouldn't accept my ticket number, was so wasteful of everyone's time. I feel this is standard practice for them, to over charge people and see if they catch it. Total cost was twice what we were originally quoted, all because they messed up. It looks like they will refund, but it shouldn't have been a problem in the first place.
avis de
-
2,0
Points négatifs : attitude of your employees is very poor. it shows you are a lower-tier organization. my fault. it's true...you get what you pay for. the only reason I went through your company is that the online site I went to didn't reveal your company until I made my selection. I will make sure I never go through your company again.
avis de
-
2,0
They were closed...
Points négatifs : They were closed at the time we had scheduled to pickup the car. This end.
avis de
-
2,0
Really terrible experience with them overall
Points positifs : Nothing
Points négatifs : Everything
avis de
-
6,0
Way too expensive.
Points positifs : The van driver who picked us up.
Points négatifs : No bottled water and long ride from terminal.
avis de
-
2,0
Extra charges!!
Points négatifs : Quite a ways away from the airport so know that. We rented our car for 2 weeks. A month and a half later we received a letter in the mail from Payless that there was "excessive sand" in the car. (We went to the beach. Yes, sand from our shoes was on the floorboards.) They said they were charging us $250 for cleaning the sand. $250!!!!!!!! You can detail a car which takes hours and pay a little over $100. I am fighting this
avis de
