Avis des clients
Note globale
6,8 Bien
Basé sur 125 avis
Note générale
6,6
Propreté
6,8
Confort
6,9
Prise en charge/Retour
6,5
Rapport qualité/prix
6,9
Passer directement au contenu principal
En utilisant notre site, vous acceptez que nous utilisions des cookies à des fins techniques, analytiques et de marketing. En savoir plus. fermer
Location de voitures pas chères à Boston
Meilleurs tarifs obtenus par les utilisateurs KAYAK au cours des dernières 24 heures
Voitures de location à Boston - Avis et annuaire des agences
Advantage
Avis sur Advantage
Agences
╳
Advantage
Agences à Boston
100 Tomahawk Drive
+1 617 567 4140
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
8,0
Points positifs : My reservation was handled quickly and the agent was professional
avis de
-
2,0
Horrible rental company
Points positifs : Nothing
Points négatifs : They tried to charge me a ridiculous amount of money on top of what my reservation was for. They said I needed to pay daily for an ezpass or they would charge me $25 every time I went through a toll.
avis de
-
6,0
Points positifs : Upon receiving new rental car, customer service was on par with other companies. Easy to drop car off
Points négatifs : Car quality and Customer service (particularly on the rental lot) Situation: Received car with check tire pressure light. First lot attendant was flippant about resolving the issue. Second lot attendant, presumably the manager, said that the tire pressure light would "go away." Ultimately, I asked for a new rental car.
avis de
-
7,6
Points négatifs : I was charged for a toll pass of 19.88 but never used I would like a refund please Thank you Wayne
avis de
-
9,2
Nice car and easy pickup in Boston
Points positifs : The fullsize car was a very comfortable Toyota Camry, which is better than I am used to with other companies. Pickup and dropoff were fast and easy.
Points négatifs : The choice of renting a toll pass for $9.99 per day or paying a $25 penalty plus tolls is frustrating. Other rental companies also do it but it's an obvious money grab and deteriorates my overall satisfaction.
avis de
-
8,0
Points positifs : The gentleman who was in the garage when I picked up my car was very helpful and polite.
avis de
-
5,2
Got upsold on dumb stuff
Points négatifs : Didn't like being told I had no option to decline the EZ Pass rental and ended up spending $52 for $6 worth of tolls.
avis de
-
2,0
N/a
Points positifs : N/a
Points négatifs : N/a
avis de
-
4,0
Points négatifs : The attendant on duty when we returned the car was extremely rude and disrespectful to my family and I.
avis de
-
2,0
No vehicle transponders in Boston
Points négatifs : The Boston location had cars but no transponders. You can't drive the area without them. The agent's suggestion of seeing my GPS to the avoid tolls was not the answer. I rented with Hertz instead
avis de
-
10,0
No hassles.
Points positifs : No pressure to add on extras. Drop off was easy and smooth.
avis de
-
10,0
Points positifs : Great, engaging, personal service
avis de
-
9,2
Nice car and easy pickup in Boston
Points positifs : The fullsize car was a very comfortable Toyota Camry, which is better than I am used to with other companies. Pickup and dropoff were fast and easy.
Points négatifs : The choice of renting a toll pass for $9.99 per day or paying a $25 penalty plus tolls is frustrating. Other rental companies also do it but it's an obvious money grab and deteriorates my overall satisfaction.
avis de
-
10,0
No hassles.
Points positifs : No pressure to add on extras. Drop off was easy and smooth.
avis de
-
10,0
Points positifs : Great, engaging, personal service
avis de
-
8,0
Points positifs : My reservation was handled quickly and the agent was professional
avis de
-
7,6
Points négatifs : I was charged for a toll pass of 19.88 but never used I would like a refund please Thank you Wayne
avis de
-
8,0
Points positifs : The gentleman who was in the garage when I picked up my car was very helpful and polite.
avis de
-
2,0
Horrible rental company
Points positifs : Nothing
Points négatifs : They tried to charge me a ridiculous amount of money on top of what my reservation was for. They said I needed to pay daily for an ezpass or they would charge me $25 every time I went through a toll.
avis de
-
6,0
Points positifs : Upon receiving new rental car, customer service was on par with other companies. Easy to drop car off
Points négatifs : Car quality and Customer service (particularly on the rental lot) Situation: Received car with check tire pressure light. First lot attendant was flippant about resolving the issue. Second lot attendant, presumably the manager, said that the tire pressure light would "go away." Ultimately, I asked for a new rental car.
avis de
-
5,2
Got upsold on dumb stuff
Points négatifs : Didn't like being told I had no option to decline the EZ Pass rental and ended up spending $52 for $6 worth of tolls.
avis de
-
2,0
N/a
Points positifs : N/a
Points négatifs : N/a
avis de
-
4,0
Points négatifs : The attendant on duty when we returned the car was extremely rude and disrespectful to my family and I.
avis de
-
2,0
No vehicle transponders in Boston
Points négatifs : The Boston location had cars but no transponders. You can't drive the area without them. The agent's suggestion of seeing my GPS to the avoid tolls was not the answer. I rented with Hertz instead
avis de
Alamo
Avis sur Alamo
Agences
╳
Alamo
Agences à Boston
15 Transportation Way
+1 888 826 6893
270 Atlantic Ave
+1 888 826 6893
Avis des clients
Note globale
8,4 Excellent
Basé sur 388 avis
Note générale
8,4
Propreté
8,5
Confort
8,5
Prise en charge/Retour
8,4
Rapport qualité/prix
8,2
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
8,4
Points positifs : Can was clean, used little gas and the staff were helpful and friendly.
Points négatifs : The rental cost was ridiculous.
avis de
-
9,6
Points négatifs : There were a few stains on the front seats but nothing major. It was a fun car to drive.
avis de
-
10,0
Points positifs : Easy access to drop-off site at Logan airport for this one-way rental. Excellent service and public transportation to get home! many thanks!
avis de
-
6,8
Mediocre service, USB ports non-functional
Points positifs : Car was clean and ran smoothly.
Points négatifs : Service at the rental desk at Logan airport was somewhat rude--the employee didn't clarify costs or what was included, and ran my card when I asked her not to. Also, neither of the USB ports in the car worked.
avis de
-
10,0
Quick service
Points positifs : Alamo checked us out very quickly and efficiently.
avis de
-
7,6
Points positifs : Great customer service from staff in Boston and Windsor Locks. Love the new Car Rental Building. It's spacious, beautiful, and airy. Such a great change from how it was 10 years ago.
Points négatifs : It would be nice to give car rental patrons notification on an alternate route how to get to 90-W since the Ted Williams tunnel is under construction. It was VERY difficult to find my way to 90-W at 1:30 am, even with Google maps. Car rental is expensive in Boston. Taxes are very high. It's just the way it is.
avis de
-
2,0
Never happened
Points positifs : Had an awful experience trying to obtain the car, still haven't gotten my refund for reserving it.
Points négatifs : Absolutely nothing.
avis de
-
8,4
Personel at the counter rude and impatient
Points positifs : Excellent car very comfortable
Points négatifs : The person at the counter was very rude and she tried to sell me an EZpass for 21 $ when it costed me 1$ of toll. Pretty happy not to have taken this fee. If I have know I would have paid the extra 50 $ for an intermediate car I am sure that my bike would have fitted in an economy car
avis de
-
8,0
Points négatifs : I did not like the over $100 charge for additional driver.
avis de
-
10,0
Glitch free roadtrip
Points positifs : Online reservations provided quick and accurate pickup and drop off paperwork. No surprises.
avis de
-
6,0
Points positifs : The jeep Liberty go good gas mileage and was adequate.
Points négatifs : We didn't get to chose our vehicle. The Jeep Liberty made a lot of road noise and seemed to be out of alignment.
avis de
-
4,8
Points négatifs : We pre-paid for the car. When we picked up the car where to pick out any car in a certain area. I asked the attendant at the lot if picked the car I did would it be the same price. He look at my prepaid and no extra charge. When I check out the lot and ask the same question I was told no extra charge. When I return the car I was charged $92 extra. Still waiting to hear back from Alamo requested help with this it's been all week. Very frustrating!!
avis de
-
9,6
Points négatifs : There were a few stains on the front seats but nothing major. It was a fun car to drive.
avis de
-
10,0
Points positifs : Easy access to drop-off site at Logan airport for this one-way rental. Excellent service and public transportation to get home! many thanks!
avis de
-
10,0
Quick service
Points positifs : Alamo checked us out very quickly and efficiently.
avis de
-
10,0
Glitch free roadtrip
Points positifs : Online reservations provided quick and accurate pickup and drop off paperwork. No surprises.
avis de
-
8,4
Points positifs : Can was clean, used little gas and the staff were helpful and friendly.
Points négatifs : The rental cost was ridiculous.
avis de
-
6,8
Mediocre service, USB ports non-functional
Points positifs : Car was clean and ran smoothly.
Points négatifs : Service at the rental desk at Logan airport was somewhat rude--the employee didn't clarify costs or what was included, and ran my card when I asked her not to. Also, neither of the USB ports in the car worked.
avis de
-
7,6
Points positifs : Great customer service from staff in Boston and Windsor Locks. Love the new Car Rental Building. It's spacious, beautiful, and airy. Such a great change from how it was 10 years ago.
Points négatifs : It would be nice to give car rental patrons notification on an alternate route how to get to 90-W since the Ted Williams tunnel is under construction. It was VERY difficult to find my way to 90-W at 1:30 am, even with Google maps. Car rental is expensive in Boston. Taxes are very high. It's just the way it is.
avis de
-
8,4
Personel at the counter rude and impatient
Points positifs : Excellent car very comfortable
Points négatifs : The person at the counter was very rude and she tried to sell me an EZpass for 21 $ when it costed me 1$ of toll. Pretty happy not to have taken this fee. If I have know I would have paid the extra 50 $ for an intermediate car I am sure that my bike would have fitted in an economy car
avis de
-
8,0
Points négatifs : I did not like the over $100 charge for additional driver.
avis de
-
2,0
Never happened
Points positifs : Had an awful experience trying to obtain the car, still haven't gotten my refund for reserving it.
Points négatifs : Absolutely nothing.
avis de
-
6,0
Points positifs : The jeep Liberty go good gas mileage and was adequate.
Points négatifs : We didn't get to chose our vehicle. The Jeep Liberty made a lot of road noise and seemed to be out of alignment.
avis de
-
4,8
Points négatifs : We pre-paid for the car. When we picked up the car where to pick out any car in a certain area. I asked the attendant at the lot if picked the car I did would it be the same price. He look at my prepaid and no extra charge. When I check out the lot and ask the same question I was told no extra charge. When I return the car I was charged $92 extra. Still waiting to hear back from Alamo requested help with this it's been all week. Very frustrating!!
avis de
Avis sur Avis
Agences
╳
Avis
Agences à Boston
100 Clarendon Street
+1 617 534 1404
15 Transportation Way
+1 617 568 6600
183 Cambridge Street
+1 617 783 1938
270 Atlantic Avenue (1st Floor Lobby)
+1 617 227 0279
3 Center Plaza
+1 617 534 1420
Avis des clients
Note globale
7,2 Bien
Basé sur 99 avis
Note générale
7,3
Propreté
7,6
Confort
7,6
Prise en charge/Retour
6,7
Rapport qualité/prix
6,9
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
8,8
Everything was Simple & easy
Points positifs : The car was clean, ran well, and was a good value. The Avis representative in Boston was great and help me get on the road quickly & simply.
avis de
-
10,0
Points positifs : The reception is fantastic, thanks!
avis de
-
2,0
Customer service needs work
Points positifs : The car was fine.
Points négatifs : The Avis/Budget line was incredibly long and the staff moved at an ridiculously slow pace. We were in line for over 25 minutes before we even saw an agent. Upon returning the car, we had to request the Avis employee leave the booth to scan the barcode so we could make our flight. This employee was unable to process a receipt and required us to go back to the rental desk to get a final receipt. This was not a busy weekend but on both the arrival and depature day the lines at Avis/Budget was the only line that was long. My recommendation would be to rent from another service.
avis de
-
9,2
Points positifs : Car clean and functioned well.
Points négatifs : Little hectic driving thru Boston to return even using Google Maps. Walking with luggage to taxi area somewhat difficult a block away and across street. To call cab from Avis I was told by an Avis employee that they would send a limo- more expensive
avis de
-
8,0
Points positifs : Once I had the key, pick up was a breeze. Drop off was easy! Received an upgrade! Thank you
Points négatifs : Pick up was about an hour wait in long line, even though I had a car reserved.
avis de
-
5,2
Points négatifs : car smelled like smoke
avis de
-
6,0
LONG pick up car line
Points positifs : Car was clean and new. Very comfortable. Did it's job.
Points négatifs : Took more than an hour to wait in line for our car.
avis de
-
2,0
Worst customer service!
Points négatifs : Told us last minute that we couldn't take it to Canada by counter person, even though we were allowed to book online. I talked to 3 customer service reps, including a so-called supervisor, who said "sorry". It wasn't until I escalated with a written complaint (after I had to cancel and go with another company) that I was told that we indeed could have taken it to Canada. Too bad no one else knew that!
avis de
-
6,8
No Reversal on Fuel Refuel :(
Points positifs : The overall experience was good, but...
Points négatifs : I had to return the car to JFK airport in New York and had a hard time finding a gas station on the way. I asked as a one time courtesy if they would reverse what ended up being a very steep fee of $90 with tax but they wouldn't.
avis de
-
2,0
Points négatifs : There was literally an hour and a half line to pick up the car... I bailed and rented at another place.
avis de
-
2,0
Worst expierience ever
Points négatifs : - Car was too expensive - Car was very dirty - Car had an unpleasant smell - Car had a bad transmission
avis de
-
6,0
Points positifs : Check in process upon return was fast & easy.
Points négatifs : Rented a small SUV, was given a large SUV, which I didn't want for driving around in Boston traffic for a week. Was given keys to a vehicle that was supposed to be in stall F9 and when I got to stall F9 there was no vehicle there. Vehicle wasn't clean. Very dusty inside. Windows were dirty both inside and out - which hampered visibility.
avis de
-
8,8
Everything was Simple & easy
Points positifs : The car was clean, ran well, and was a good value. The Avis representative in Boston was great and help me get on the road quickly & simply.
avis de
-
10,0
Points positifs : The reception is fantastic, thanks!
avis de
-
9,2
Points positifs : Car clean and functioned well.
Points négatifs : Little hectic driving thru Boston to return even using Google Maps. Walking with luggage to taxi area somewhat difficult a block away and across street. To call cab from Avis I was told by an Avis employee that they would send a limo- more expensive
avis de
-
8,0
Points positifs : Once I had the key, pick up was a breeze. Drop off was easy! Received an upgrade! Thank you
Points négatifs : Pick up was about an hour wait in long line, even though I had a car reserved.
avis de
-
6,8
No Reversal on Fuel Refuel :(
Points positifs : The overall experience was good, but...
Points négatifs : I had to return the car to JFK airport in New York and had a hard time finding a gas station on the way. I asked as a one time courtesy if they would reverse what ended up being a very steep fee of $90 with tax but they wouldn't.
avis de
-
2,0
Customer service needs work
Points positifs : The car was fine.
Points négatifs : The Avis/Budget line was incredibly long and the staff moved at an ridiculously slow pace. We were in line for over 25 minutes before we even saw an agent. Upon returning the car, we had to request the Avis employee leave the booth to scan the barcode so we could make our flight. This employee was unable to process a receipt and required us to go back to the rental desk to get a final receipt. This was not a busy weekend but on both the arrival and depature day the lines at Avis/Budget was the only line that was long. My recommendation would be to rent from another service.
avis de
-
5,2
Points négatifs : car smelled like smoke
avis de
-
6,0
LONG pick up car line
Points positifs : Car was clean and new. Very comfortable. Did it's job.
Points négatifs : Took more than an hour to wait in line for our car.
avis de
-
2,0
Worst customer service!
Points négatifs : Told us last minute that we couldn't take it to Canada by counter person, even though we were allowed to book online. I talked to 3 customer service reps, including a so-called supervisor, who said "sorry". It wasn't until I escalated with a written complaint (after I had to cancel and go with another company) that I was told that we indeed could have taken it to Canada. Too bad no one else knew that!
avis de
-
2,0
Points négatifs : There was literally an hour and a half line to pick up the car... I bailed and rented at another place.
avis de
-
2,0
Worst expierience ever
Points négatifs : - Car was too expensive - Car was very dirty - Car had an unpleasant smell - Car had a bad transmission
avis de
-
6,0
Points positifs : Check in process upon return was fast & easy.
Points négatifs : Rented a small SUV, was given a large SUV, which I didn't want for driving around in Boston traffic for a week. Was given keys to a vehicle that was supposed to be in stall F9 and when I got to stall F9 there was no vehicle there. Vehicle wasn't clean. Very dusty inside. Windows were dirty both inside and out - which hampered visibility.
avis de
Budget
Avis sur Budget
Agences
╳
Budget
Agences à Boston
100 Clarendon Street
+1 617 236 0185
15 Transportation Way
+1 617 568 6601
183 Cambridge Street
+1 617 497 3608
270 Atlantic Avenue
+1 617 227 0784
3 Center Plaza
+1 617 248 0128
Avis des clients
Note globale
7,1 Bien
Basé sur 346 avis
Note générale
6,9
Propreté
7,5
Confort
7,5
Prise en charge/Retour
6,5
Rapport qualité/prix
6,9
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
4,0
Pick up nightmare!
Points positifs : The vehicle was comfortable
Points négatifs : When we arrived at the Boston airport, the lines at Budget were so long it took an hour to get through the line only to discover the vehicle I reserved was not at the airport location, but at another Budget location on the other side of Boston and that location was already closed for the day! So we had to cancel our arrival day plans and take a very expensive cab ride across town to our accommodations that night. The next morning I had to get to the Budget office across town only to find out that office had been permanently closed and had to run a mile and a half to another location. When I finally arrived, the vehicle we reserved was there, but it had a spare tire on it as one of the tires had been blown out, and th vehicle kept chiming that it needed an oil change. I will never rent from Kayak or Budget again.
avis de
-
8,0
Fine car rental
Points positifs : No bells or whistles, but definitely one of the cheaper places to rent in the Boston area. Were willing to watch my luggage since I arrived early and wanted to walk around Boston until my reservation time. Fairly quick check in, car was clean, and return was quick as well. Overall, would highly recommend for anyone who wants to rent a car but doesn't care to much about a "luxury" experience.
avis de
-
2,0
Points négatifs : The vehicle I requested was not available. I did not want a different vehicle. I should have been informed that the vehicle I requested was not available before I drove all the way to the agency to pick it up
avis de
-
6,4
Fine
Points positifs : The car was new and got great mileage. The ability to rent from Boston abd drop off in Manhattan was great. Both pickup and srop off qenr smoothly
Points négatifs : At pickup, the car was a bit dirty. This was noticeable to the attendant in Manhattan.
avis de
-
2,0
Very poor experience - would not recommend to a friend
Points négatifs : - reps were unfriendly as I arrived to office. They were upset that I arrived so near to their closing time; I had to argue to get hem to serve me (otherwise I would've been stranded in town for the night) - there was no walk through before I got in the car; maybe because they were upset with me from the beginning, but no one walked to me to my car to inspect it for damage, tell me what to do about gas / tolls etc. - car was not cleaned when we picked up. Filled with old trash from previous user. Barely any gas in the tank. - finally, I wasn't told there were no after hours drop offs. I ended up having to extend my rental into the next day (for an additional $60+)
avis de
-
8,0
Points négatifs : Drop off is a bit confusing as there are tons of people dropping off in the same area for different companies
avis de
-
8,0
Points positifs : Quick pick up. Clean car.
Points négatifs : The office seemed bit understaffed with two employees and two desks. I had to wait 20 minutest to return the car.
avis de
-
4,8
Points positifs : Car was fine
Points négatifs : Stood in line for over an hour just to pick up car.
avis de
-
6,0
Points négatifs : Horrible pick up and drop off experience
avis de
-
6,4
Points positifs : Friendly employees
Points négatifs : The rental company is offsite and had to take a $30+ taxi ride since there is no courtesy shuttle. Once we picked up the paperwork we had to then pick up the car around the corner and up to the 7th floor of a parking garage. A pain with kids and lots of luggage
avis de
-
7,6
Watching Life pass you by in the car rental line
Points positifs : The vehicle needed a car wash but it was a very nice vehicle.
Points négatifs : It was very poor. There were 30 people in line to rent at Budget at midnight at a Logan airport Bostons and they only had 2 people working. We stood in line until 1:3am to rent our car and still had a two hour drive ahead of us. There was another 30+ people in line as we were leaving. As we are standing ther another employee came up and said "wow, you guys are busy & then left. Total nightmare go elsewhere
avis de
-
5,6
Less than stellar
Points négatifs : We waited in line for 30 mins to get our rental, and the attendants were up-selling in a way that felt rude and misleading.
avis de
-
8,0
Fine car rental
Points positifs : No bells or whistles, but definitely one of the cheaper places to rent in the Boston area. Were willing to watch my luggage since I arrived early and wanted to walk around Boston until my reservation time. Fairly quick check in, car was clean, and return was quick as well. Overall, would highly recommend for anyone who wants to rent a car but doesn't care to much about a "luxury" experience.
avis de
-
8,0
Points négatifs : Drop off is a bit confusing as there are tons of people dropping off in the same area for different companies
avis de
-
8,0
Points positifs : Quick pick up. Clean car.
Points négatifs : The office seemed bit understaffed with two employees and two desks. I had to wait 20 minutest to return the car.
avis de
-
7,6
Watching Life pass you by in the car rental line
Points positifs : The vehicle needed a car wash but it was a very nice vehicle.
Points négatifs : It was very poor. There were 30 people in line to rent at Budget at midnight at a Logan airport Bostons and they only had 2 people working. We stood in line until 1:3am to rent our car and still had a two hour drive ahead of us. There was another 30+ people in line as we were leaving. As we are standing ther another employee came up and said "wow, you guys are busy & then left. Total nightmare go elsewhere
avis de
-
4,0
Pick up nightmare!
Points positifs : The vehicle was comfortable
Points négatifs : When we arrived at the Boston airport, the lines at Budget were so long it took an hour to get through the line only to discover the vehicle I reserved was not at the airport location, but at another Budget location on the other side of Boston and that location was already closed for the day! So we had to cancel our arrival day plans and take a very expensive cab ride across town to our accommodations that night. The next morning I had to get to the Budget office across town only to find out that office had been permanently closed and had to run a mile and a half to another location. When I finally arrived, the vehicle we reserved was there, but it had a spare tire on it as one of the tires had been blown out, and th vehicle kept chiming that it needed an oil change. I will never rent from Kayak or Budget again.
avis de
-
2,0
Points négatifs : The vehicle I requested was not available. I did not want a different vehicle. I should have been informed that the vehicle I requested was not available before I drove all the way to the agency to pick it up
avis de
-
6,4
Fine
Points positifs : The car was new and got great mileage. The ability to rent from Boston abd drop off in Manhattan was great. Both pickup and srop off qenr smoothly
Points négatifs : At pickup, the car was a bit dirty. This was noticeable to the attendant in Manhattan.
avis de
-
2,0
Very poor experience - would not recommend to a friend
Points négatifs : - reps were unfriendly as I arrived to office. They were upset that I arrived so near to their closing time; I had to argue to get hem to serve me (otherwise I would've been stranded in town for the night) - there was no walk through before I got in the car; maybe because they were upset with me from the beginning, but no one walked to me to my car to inspect it for damage, tell me what to do about gas / tolls etc. - car was not cleaned when we picked up. Filled with old trash from previous user. Barely any gas in the tank. - finally, I wasn't told there were no after hours drop offs. I ended up having to extend my rental into the next day (for an additional $60+)
avis de
-
4,8
Points positifs : Car was fine
Points négatifs : Stood in line for over an hour just to pick up car.
avis de
-
6,0
Points négatifs : Horrible pick up and drop off experience
avis de
-
6,4
Points positifs : Friendly employees
Points négatifs : The rental company is offsite and had to take a $30+ taxi ride since there is no courtesy shuttle. Once we picked up the paperwork we had to then pick up the car around the corner and up to the 7th floor of a parking garage. A pain with kids and lots of luggage
avis de
-
5,6
Less than stellar
Points négatifs : We waited in line for 30 mins to get our rental, and the attendants were up-selling in a way that felt rude and misleading.
avis de
Dollar
Avis sur Dollar
Agences
╳
Dollar
Agences à Boston
100 Tomahawk Drive
+1 866 434 2226
110 Huntington Avenue
+1 617 578 0025
3 Columbus Avenue
+1 617 457 8157
Avis des clients
Note globale
7,1 Bien
Basé sur 326 avis
Note générale
6,9
Propreté
7,3
Confort
7,3
Prise en charge/Retour
6,9
Rapport qualité/prix
6,8
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
8,8
Joel at drop off at Boston airport went above and beyond his duties.
Points positifs : Joel was great at drop off. Also, at pickup, they did not have the size car I ordered so they were able to get me money back for getting a smaller vehicle.
Points négatifs : The pickup line was long and it would have been nice to have a second employee in there helping out to make lines go faster. It was long after a long early flight.
avis de
-
10,0
Mad viewing to the Fall leaves in the North East!
Points positifs : We rented a Kia Sorento for our epic journey. It was spacious, comfortable and the gas mileage was incredible! The Boston Dollar kiosk was a bit remote, but otherwise, we were delighted!
avis de
-
4,4
Points positifs : The car was okay - nothing special - barebones.
Points négatifs : The price was not what was quoted on Kayak. Dollar said at time of pickup that your prices were incomplete. What was supposed to be in the $300.00 dollar range ended up being in the $500.00 range.
avis de
-
6,0
Adequate rental
Points positifs : Drop off was easy.
Points négatifs : Pickup process was slow and had to wait extra at gate. Car selection mediocre, and car was a stripper. Impossible to figure out how to hook up phone. Also, when did Nissan Sentra become a midsize car?
avis de
-
4,4
Takes advantage of customers in MA
Points positifs : The car was there when I arrived and it was clean.
Points négatifs : In MA, tolls are now either EZ pass or pay-by-plate (they mail you a bill); they no longer accept cash. This is great for traffic flow, however this rental car company is taking advantage of MA renters. They present you with two choices, you can either rent an EZ pass from them for $12 + tolls or you can use the pay-by-plate and pay a $40 admin charge + tolls. The only way to avoid these charges is to know ahead of time that you need to bring your own EZ pass. There is no easy way to get your own transponder after the fact either, since just to get out of the airport you are charged a toll so it's too late to avoid the $40 charge. The result is that Dollar can tack on extra fees for no good reason that most people will not be able to avoid. It's despicable and unethical. MA gives out the transponders for free basically (they cost $20 but you get $20 in toll credits) so how can Dollar justify charging their customers $12 each time they rent out a car with a transponder? I will not be renting from Dollar again if I can avoid it. They are scam artists.
avis de
-
2,0
Points négatifs : I forgot my wallet in the car and couldn't contact anyone to ask about it...not phone contact...and I left a lot of money in it so I am very concerned.
avis de
-
10,0
Points positifs : Associate kindly switched my payment method when I requested it at the end of the trip
avis de
-
6,8
Points négatifs : Did not like the car rental return situation at this place.
avis de
-
5,2
Rude agent at pickup
Points positifs : Manager was very responsive after bad experience with agent at pickup counter.
Points négatifs : Agent at rental pickup counter was very rude and non-helpful
avis de
-
2,0
Points négatifs : The rate quoted was no where near the amount actually paid
avis de
-
8,0
Nice car and good price with an unforeseen fee.
Points positifs : Nice, comfortable car that got good gas mileage. It was still a solid deal but the estimate didn't include tolls that didn't seem to be optional.
Points négatifs : Without being asked I had tolls tacked on to the bill that were $11 or $12 per day and I don't think we ever went through a toll gate (they are all electronic so maybe I just missed it).
avis de
-
10,0
Great Car, Great Price
Points positifs : Price and grade of car
avis de
-
8,8
Joel at drop off at Boston airport went above and beyond his duties.
Points positifs : Joel was great at drop off. Also, at pickup, they did not have the size car I ordered so they were able to get me money back for getting a smaller vehicle.
Points négatifs : The pickup line was long and it would have been nice to have a second employee in there helping out to make lines go faster. It was long after a long early flight.
avis de
-
10,0
Mad viewing to the Fall leaves in the North East!
Points positifs : We rented a Kia Sorento for our epic journey. It was spacious, comfortable and the gas mileage was incredible! The Boston Dollar kiosk was a bit remote, but otherwise, we were delighted!
avis de
-
10,0
Points positifs : Associate kindly switched my payment method when I requested it at the end of the trip
avis de
-
10,0
Great Car, Great Price
Points positifs : Price and grade of car
avis de
-
6,8
Points négatifs : Did not like the car rental return situation at this place.
avis de
-
8,0
Nice car and good price with an unforeseen fee.
Points positifs : Nice, comfortable car that got good gas mileage. It was still a solid deal but the estimate didn't include tolls that didn't seem to be optional.
Points négatifs : Without being asked I had tolls tacked on to the bill that were $11 or $12 per day and I don't think we ever went through a toll gate (they are all electronic so maybe I just missed it).
avis de
-
4,4
Points positifs : The car was okay - nothing special - barebones.
Points négatifs : The price was not what was quoted on Kayak. Dollar said at time of pickup that your prices were incomplete. What was supposed to be in the $300.00 dollar range ended up being in the $500.00 range.
avis de
-
6,0
Adequate rental
Points positifs : Drop off was easy.
Points négatifs : Pickup process was slow and had to wait extra at gate. Car selection mediocre, and car was a stripper. Impossible to figure out how to hook up phone. Also, when did Nissan Sentra become a midsize car?
avis de
-
4,4
Takes advantage of customers in MA
Points positifs : The car was there when I arrived and it was clean.
Points négatifs : In MA, tolls are now either EZ pass or pay-by-plate (they mail you a bill); they no longer accept cash. This is great for traffic flow, however this rental car company is taking advantage of MA renters. They present you with two choices, you can either rent an EZ pass from them for $12 + tolls or you can use the pay-by-plate and pay a $40 admin charge + tolls. The only way to avoid these charges is to know ahead of time that you need to bring your own EZ pass. There is no easy way to get your own transponder after the fact either, since just to get out of the airport you are charged a toll so it's too late to avoid the $40 charge. The result is that Dollar can tack on extra fees for no good reason that most people will not be able to avoid. It's despicable and unethical. MA gives out the transponders for free basically (they cost $20 but you get $20 in toll credits) so how can Dollar justify charging their customers $12 each time they rent out a car with a transponder? I will not be renting from Dollar again if I can avoid it. They are scam artists.
avis de
-
2,0
Points négatifs : I forgot my wallet in the car and couldn't contact anyone to ask about it...not phone contact...and I left a lot of money in it so I am very concerned.
avis de
-
5,2
Rude agent at pickup
Points positifs : Manager was very responsive after bad experience with agent at pickup counter.
Points négatifs : Agent at rental pickup counter was very rude and non-helpful
avis de
-
2,0
Points négatifs : The rate quoted was no where near the amount actually paid
avis de
Agences
╳
Eagle Rent A Car
Agences à Boston
1760 Revere Beach Pkwy
Boston airport
Enterprise
Avis sur Enterprise
Agences
╳
Enterprise
Agences à Boston
1 Congress St
+1 617 723 8077
102 Belvidere St
+1 617 262 8222
15 Transportation Way
+1 617 561 4488
155 Rivermoor St
+1 617 469 4600
17 Melnea Cass Blvd
+1 617 442 7500
200 Stuart St
+1 617 449 7362
230 Dorchester Ave
+1 617 268 1411
292 Western Ave
+1 617 783 2240
425 Summer St
+1 617 951 1307
855 Morton St
+1 617 298 5411
996 Commonwealth Avenue
+1 617 738 6003
Avis des clients
Note globale
8,8 Excellent
Basé sur 454 avis
Note générale
8,8
Propreté
8,8
Confort
8,8
Prise en charge/Retour
8,7
Rapport qualité/prix
8,6
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
Huge surprise!
Points positifs : A long delay at JFK caused us to be quite late when we arrived at the Enterprise in Boston-Logan. The staff was still positive and helpful near midnight, and because there were no cars left in our class we were upgraded to a 400-series BMW convertible for no extra charge. The customer service experience at turn in was similarly positive and professional. Enterprise was one of the highlights of our New England vacation!
Points négatifs : Nothing negative to report from this rental experience.
avis de
-
6,0
Fast & friendly service, lessor quality vehicle
Points positifs : Fast and friendly staff and both pick-up and drop-off sites.
Points négatifs : The vehicle had some damage on the driver side door and rear driver-side quarterpanel, squeaky brake pads and could use new windshield wipers as it was hard to see through the smeared glass when it rained on the trip. Overall, staff was great but I was hoping to have a higher quality vehicle for paying nearly $1000.00 for a full week's rental.
avis de
-
10,0
Points positifs : See comments above about Bangor.
avis de
-
10,0
Quick and efficient
Points positifs : When my third flight from Boston to Rochester was canceled, I decided to drive home. I called a competitor who wanted to charge me almost $400 for a one day rental. Enterprise was much cheaper and their staff at both ends were friendly and efficient.
avis de
-
2,0
Points négatifs : The drop off destination said Boston. When I entered the address it took me to a building in Newton, outside Boston. All the Enterprise phone numbers were automated, everything was closed. I found another Enterprise office and left the car there.
avis de
-
10,0
Points positifs : Was in and out in about five minutes! Excellent service and professional manner from Gentry.
avis de
-
10,0
The checkout process was fast!
Points positifs : I LOVED that the gas tank was 3/4 when I got it and expected to be the same when I returned. That means I didn't have to worry about fueling it up right before I turned it in, so I did it earlier that day and knew I would be fine. I dropped it off after hours and simply put key in the slot. The car was in great shape.
avis de
-
8,0
Boston guy was asleep; Portland Maine guy was awesome
Points positifs : Portland Maine crew was professional, helpful and resourceful. The Boston crew did not listen, charged me for insurance when I declined it and didn't get me the EzPass until I asked. If not for the Portland Maine crew, i would give enterprise a thumbs down.
Points négatifs : The Boston Logan guy at the check in station.
avis de
-
8,0
Poor service
Points positifs : The kayak website was clear and helpful. It helps us to rent a car.
Points négatifs : We showed up in Boston with the intention of renting a car. When we arrived at the kiosk, the counter clerk asked if we had a reservation. We said no. She then told us that there was no car available for the day. We left the kiosk and looked for a car via the Kayak website. The research was conclusive: we booked a car for 8pm (it was 7:45 pm) and got back in line. In front of the same attendant, we replied that we had a reservation and everything went smoothly afterwards. What we find regrettable about this service is that the attendant did not watch if there were any cars available within 15 minutes. It's been a luck for us that the Kayak site could get us out of this impasse quickly, because it was not the attendant who would have helped us.
avis de
-
4,8
August 26
Points négatifs : The man that checked me out asked me why I brought it to Boston even though that was part of my reservation. He talked to me like I was stupid and I was doing something wrong.
avis de
-
8,4
Points négatifs : Payment was not clear.
avis de
-
6,0
Points négatifs : The Nissan Rogue as a bad blind spot on the right had side making it very difficult checking the right lane for vehicles approaching. Recommend discontinuing this model as a rental car option
avis de
-
10,0
Huge surprise!
Points positifs : A long delay at JFK caused us to be quite late when we arrived at the Enterprise in Boston-Logan. The staff was still positive and helpful near midnight, and because there were no cars left in our class we were upgraded to a 400-series BMW convertible for no extra charge. The customer service experience at turn in was similarly positive and professional. Enterprise was one of the highlights of our New England vacation!
Points négatifs : Nothing negative to report from this rental experience.
avis de
-
10,0
Points positifs : See comments above about Bangor.
avis de
-
10,0
Quick and efficient
Points positifs : When my third flight from Boston to Rochester was canceled, I decided to drive home. I called a competitor who wanted to charge me almost $400 for a one day rental. Enterprise was much cheaper and their staff at both ends were friendly and efficient.
avis de
-
10,0
Points positifs : Was in and out in about five minutes! Excellent service and professional manner from Gentry.
avis de
-
10,0
The checkout process was fast!
Points positifs : I LOVED that the gas tank was 3/4 when I got it and expected to be the same when I returned. That means I didn't have to worry about fueling it up right before I turned it in, so I did it earlier that day and knew I would be fine. I dropped it off after hours and simply put key in the slot. The car was in great shape.
avis de
-
8,0
Boston guy was asleep; Portland Maine guy was awesome
Points positifs : Portland Maine crew was professional, helpful and resourceful. The Boston crew did not listen, charged me for insurance when I declined it and didn't get me the EzPass until I asked. If not for the Portland Maine crew, i would give enterprise a thumbs down.
Points négatifs : The Boston Logan guy at the check in station.
avis de
-
8,0
Poor service
Points positifs : The kayak website was clear and helpful. It helps us to rent a car.
Points négatifs : We showed up in Boston with the intention of renting a car. When we arrived at the kiosk, the counter clerk asked if we had a reservation. We said no. She then told us that there was no car available for the day. We left the kiosk and looked for a car via the Kayak website. The research was conclusive: we booked a car for 8pm (it was 7:45 pm) and got back in line. In front of the same attendant, we replied that we had a reservation and everything went smoothly afterwards. What we find regrettable about this service is that the attendant did not watch if there were any cars available within 15 minutes. It's been a luck for us that the Kayak site could get us out of this impasse quickly, because it was not the attendant who would have helped us.
avis de
-
8,4
Points négatifs : Payment was not clear.
avis de
-
6,0
Fast & friendly service, lessor quality vehicle
Points positifs : Fast and friendly staff and both pick-up and drop-off sites.
Points négatifs : The vehicle had some damage on the driver side door and rear driver-side quarterpanel, squeaky brake pads and could use new windshield wipers as it was hard to see through the smeared glass when it rained on the trip. Overall, staff was great but I was hoping to have a higher quality vehicle for paying nearly $1000.00 for a full week's rental.
avis de
-
2,0
Points négatifs : The drop off destination said Boston. When I entered the address it took me to a building in Newton, outside Boston. All the Enterprise phone numbers were automated, everything was closed. I found another Enterprise office and left the car there.
avis de
-
4,8
August 26
Points négatifs : The man that checked me out asked me why I brought it to Boston even though that was part of my reservation. He talked to me like I was stupid and I was doing something wrong.
avis de
-
6,0
Points négatifs : The Nissan Rogue as a bad blind spot on the right had side making it very difficult checking the right lane for vehicles approaching. Recommend discontinuing this model as a rental car option
avis de
Europcar
Avis sur Europcar
Agences
╳
Europcar
Agences à Boston
Please Go To The Advantage Counter
+1 617 567 2491
Avis des clients
Note globale
8,2 Excellent
Basé sur 4 avis
Note générale
8,0
Propreté
9,0
Confort
8,5
Prise en charge/Retour
7,5
Rapport qualité/prix
8,0
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
4,4
Points négatifs : Left iPad in glove compartment. When I returned to the car rental area the iPad hadn't been handed in to the manager or lost property after the car was cleaned which was disappointing. I couldn't check car myself as it had been rented out even though I had returned within 3 hours of having left the car back
avis de
-
10,0
Happy out!
Points positifs : Smooth drop off.. upgraded car at airport to minivan .. delighted with the price
Points négatifs : Car pick up was sluggish but overall I was happy
avis de
E-Z Rent-A-Car
Avis sur E-Z Rent-A-Car
Agences
╳
E-Z Rent-A-Car
Agences à Boston
100 Tomahawk Drive
+1 617 561 2802
Avis des clients
Note globale
7,0 Bien
Basé sur 98 avis
Note générale
6,8
Propreté
7,2
Confort
7,3
Prise en charge/Retour
6,7
Rapport qualité/prix
6,8
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
Helped me out with my special circimatances
Points positifs : They were extremely accommodating as I was rushing in for a family health emergency and rushing back out n
avis de
-
2,0
Points négatifs : Our flight was delayed. Unlike the other rental car companies, E-Z was closed when we arrived. We we're able to get a car from Hertz at a substantially higher cost.
avis de
-
10,0
Points négatifs : They tried to rent me a toll payment device four $13 per day when I didn't need one in Massachusetts. They said it was required when in reality it was not. I didn't like that.
avis de
-
2,0
Hidding fees
Points positifs : When I got there the staff were rude to me and the hiddfing fees start coming up
Points négatifs : The hole experience was horrible I won't used them ever again
avis de
-
2,0
Points négatifs : We had reserved a mid size suv, but when we got there, they had a long line and only a few compact cars available. Clearly the lady behind the counter was stressed and didn't handle the line or situation well. We ended up getting a car from a competitor for a better price. Will never use this company again.
avis de
-
5,2
Poor customer service.
Points positifs : Staff not very friendly or helpful. Especially when it was time to inspect the care prior to driving away. The lady looked at my paper, said we "didn't need to inspect the car" and prior to opening the gate to let me out, decided to have a conversation with another woman. I felt the customer service was very poor.
avis de
-
10,0
Great late night service!
Points positifs : My flight was delayed 4 hours and i was exhausted when i landed at 11:30pm. The attendant met me inside and walked me out to the outdoor checkout even tho the inside counter wasn't supposed to be manned. He specifically said he knew that he had a few more customers coming and he wanted to make sure we got taken care of. Car selection was limited and I ended up with a brand new toyota highlander, which was a great vehicle. Returning the car was super easy. Would definitely rent from these guys again!
avis de
-
10,0
Quick, easy, inexpensive
Points positifs : Low, low, cost
Points négatifs : Nothing
avis de
-
4,4
Complete Bait and Switch--will never use them agai
Points négatifs : I was charged nearly 125$ more than what appeared on my Kayak invoice, plus another 100$ for an EZ toll pass that it turns out I really didn't need. They should have told me that if I didn't rent the EZ toll pass, I would be charged 25$ each time I used the a tollroad--as I used the toll road only twice, I could have saved $50 by NOT having the pass!! Very unhappy.
avis de
-
4,8
Horrible car
Points positifs : Ease of pick up and drop off- kind of. The car exchange at another airport went well.
Points négatifs : Quality of car. The first car I had ran poorly, had no back up camera and was pretty darn awful. I turned it in and was given a much better car, except the passenger air bag monitor malfunctioned and the wiper blades needed to be replaced. When I dropped it off, the lovely counter attendant tried to make it all right but I could not wait to see what happened next. I had gotten lost in the airport, and I needed to get to my gate. I barely made it onto my flight.
avis de
-
2,0
Left us stranded on Christmas Eve with no car
Points positifs : Nothing, the entire experience was awful.
Points négatifs : Despite booking a month in advance, when we arrived there was no car. The person at the desk was hiding and only the kiosk in the garage was staffed. The man there kept screaming the phone number for customer service at each customer who approached. It was truly the worst customer service I've ever experienced. We had to take an Uber 87 miles to our destination instead. I have yet to receive any follow up from the company.
avis de
-
2,0
Never again!
Points négatifs : I stood in the cold for an hour waiting for my rental. When the one employee, who was scrambling to take care of everyone, finally rang me up it was 6x what I was quoted (deposit on Credit card). I told him to cancel my reservation and walked over hertz to get a car.
avis de
-
10,0
Helped me out with my special circimatances
Points positifs : They were extremely accommodating as I was rushing in for a family health emergency and rushing back out n
avis de
-
10,0
Points négatifs : They tried to rent me a toll payment device four $13 per day when I didn't need one in Massachusetts. They said it was required when in reality it was not. I didn't like that.
avis de
-
10,0
Great late night service!
Points positifs : My flight was delayed 4 hours and i was exhausted when i landed at 11:30pm. The attendant met me inside and walked me out to the outdoor checkout even tho the inside counter wasn't supposed to be manned. He specifically said he knew that he had a few more customers coming and he wanted to make sure we got taken care of. Car selection was limited and I ended up with a brand new toyota highlander, which was a great vehicle. Returning the car was super easy. Would definitely rent from these guys again!
avis de
-
10,0
Quick, easy, inexpensive
Points positifs : Low, low, cost
Points négatifs : Nothing
avis de
-
2,0
Points négatifs : Our flight was delayed. Unlike the other rental car companies, E-Z was closed when we arrived. We we're able to get a car from Hertz at a substantially higher cost.
avis de
-
2,0
Hidding fees
Points positifs : When I got there the staff were rude to me and the hiddfing fees start coming up
Points négatifs : The hole experience was horrible I won't used them ever again
avis de
-
2,0
Points négatifs : We had reserved a mid size suv, but when we got there, they had a long line and only a few compact cars available. Clearly the lady behind the counter was stressed and didn't handle the line or situation well. We ended up getting a car from a competitor for a better price. Will never use this company again.
avis de
-
5,2
Poor customer service.
Points positifs : Staff not very friendly or helpful. Especially when it was time to inspect the care prior to driving away. The lady looked at my paper, said we "didn't need to inspect the car" and prior to opening the gate to let me out, decided to have a conversation with another woman. I felt the customer service was very poor.
avis de
-
4,4
Complete Bait and Switch--will never use them agai
Points négatifs : I was charged nearly 125$ more than what appeared on my Kayak invoice, plus another 100$ for an EZ toll pass that it turns out I really didn't need. They should have told me that if I didn't rent the EZ toll pass, I would be charged 25$ each time I used the a tollroad--as I used the toll road only twice, I could have saved $50 by NOT having the pass!! Very unhappy.
avis de
-
4,8
Horrible car
Points positifs : Ease of pick up and drop off- kind of. The car exchange at another airport went well.
Points négatifs : Quality of car. The first car I had ran poorly, had no back up camera and was pretty darn awful. I turned it in and was given a much better car, except the passenger air bag monitor malfunctioned and the wiper blades needed to be replaced. When I dropped it off, the lovely counter attendant tried to make it all right but I could not wait to see what happened next. I had gotten lost in the airport, and I needed to get to my gate. I barely made it onto my flight.
avis de
-
2,0
Left us stranded on Christmas Eve with no car
Points positifs : Nothing, the entire experience was awful.
Points négatifs : Despite booking a month in advance, when we arrived there was no car. The person at the desk was hiding and only the kiosk in the garage was staffed. The man there kept screaming the phone number for customer service at each customer who approached. It was truly the worst customer service I've ever experienced. We had to take an Uber 87 miles to our destination instead. I have yet to receive any follow up from the company.
avis de
-
2,0
Never again!
Points négatifs : I stood in the cold for an hour waiting for my rental. When the one employee, who was scrambling to take care of everyone, finally rang me up it was 6x what I was quoted (deposit on Credit card). I told him to cancel my reservation and walked over hertz to get a car.
avis de
Agences
╳
Flight Car
Agences à Boston
Boston airport
+1 844 742 5870
Hertz
Avis sur Hertz
Agences
╳
Hertz
Agences à Boston
10 Huntington Avenue
+1 617 236 6940
156 Tomahawk Drive 42a
+1 617 568 5200
1590 Blue Hill Ave
+1 781 320 0157
30 Park Plaza
+1 617 338 1500
39 Dalton Street
+1 617 338 1506
414 Cambridge Street
+1 617 787 2894
Avis des clients
Note globale
7,6 Bien
Basé sur 247 avis
Note générale
7,5
Propreté
7,9
Confort
7,8
Prise en charge/Retour
7,4
Rapport qualité/prix
7,3
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
2,8
Bad Experience
Points positifs : nothing
Points négatifs : Rental cost was ridiculous, but to be fair all cars at Boston were, so had to settle for little compact which wasn't made for anyone over 5'6" tall! At pickup, was told to go to compact area and pick out any car... got there and there was a line of people but not a single car! Eventually here and there a car came in and someone would have to take whatever came. I asked why there were no cars here, he tried to blame it on the union (how stupid)! Then asked why they won't upgrade to available cars, he said they wouldn't let him. After too long of a wait, I eventually got a car... TOTALLY UNACCEPTABLE !!!
avis de
-
2,0
I went to the hertz counter on Saturday and Cancel this Reservation;
Points positifs : Riad Karcouche
avis de
-
2,0
If I could give zero stars, I would!
Points positifs : Absolutely nothing.
Points négatifs : The lady at the counter was very rude. I had reserved a specific vehicle class (and pre-paid the week before) and it wasn’t available, which she didn’t even bother to let us know before giving us keys, much less apologize that my reservation meant nothing. The first vehicle had body damage on the front. The second one didn’t start. The third had a broken headlight. Each time we returned with the unusable keys, she shrugged and told us a new stall number, not even pretending to be concerned or apologetic. We asked about other vehicles in the lot and were told they didn’t have keys for them. (Not sure how they got there, or how there was a specific “we don’t have keys for them” area of the lot...pretty incredible, if you ask me.). Never once were we offered an upgrade or any other options, even though we heard her offer an upgrade (to a car we had already asked about and been told was not an option) to another customer who didn’t even ask. A terrible experience. When I called Hertz corporate the next day, it took 45 minutes to get to a real person. They were unable to help me, and o spend the next hour being transferred around to many OTHER people who were also unable to help me. I was never even able to get a hold of anyone at the branch we had rented from. When we returned the vehicle, I asked to speak to a manager...nowhere to be found. The employee tried to call her to come to the desk...her phone was sitting on the counter next to him. Zero help. Worst rental experience ever. Never going back.
avis de
-
2,0
Don’t use Hertz
Points négatifs : They reserved me a car for the wrong city (nearby) and we’re going to charge $250 to change it but only $50 to cancel. Really stupid company. Another family member had a similar experience on this trip. Most people know not to use Hertz and now I am aware.
avis de
-
2,0
Points négatifs : Car broke down at first stop and had to be towed. New car was a mini that was not cleaned or ready for use. Only available car at new location. Poor customer service.
avis de
-
6,0
Points positifs : I really liked the people receiving the car in the dropoff
Points négatifs : The people behind the counter did not smile once - any off them. They seemed tired. I picked up the car around 8 in the morning. I was not happy with the car, but was told, that she got the car she was given by a mansger, it could not change. My son could not look out the window of the. Not a good thing for a roadtrip!
avis de
-
2,0
Impersonal
Points positifs : Nothing
Points négatifs : Waited in line 1.5 hours at midnight to talk to a screen. Every other counter at the rental car center had a real person to talk to. Never Ever renting from Hertz again!
avis de
-
2,0
Will never use Hertz
Points positifs : Nothing
Points négatifs : They did not honor this online rental contract and doubled the price, so I cancelled the rental. They said I used a Visa/debit card which was not allowed. When I tried to change the card with them over the phone, the price doubled. What a scam. Won't reserve online again and won't use Hertz, ever.
avis de
-
8,0
Points négatifs : All inside windows had a horrible film. Not cleaned properly and I had to stop to clean myself!
avis de
-
4,0
Points positifs : They gave me prompt attention, which was nice.
Points négatifs : Location was hard to find as there were two places in the Boston Metro with the same address - can they mark somewhere clearly that this is in Boston, not Cambridge, which is literally 2.5 miles away? Ugh!
avis de
-
10,0
Smooth
Points positifs : Both drop off and pick up we're quick and efficient and everyone we interacted with were very helpful and pleasant. It was a good experience overall
avis de
-
7,6
Points positifs : Professional easy to deal with
Points négatifs : $60 a day for a Toyota Yaris seems way too expensive
avis de
-
2,8
Bad Experience
Points positifs : nothing
Points négatifs : Rental cost was ridiculous, but to be fair all cars at Boston were, so had to settle for little compact which wasn't made for anyone over 5'6" tall! At pickup, was told to go to compact area and pick out any car... got there and there was a line of people but not a single car! Eventually here and there a car came in and someone would have to take whatever came. I asked why there were no cars here, he tried to blame it on the union (how stupid)! Then asked why they won't upgrade to available cars, he said they wouldn't let him. After too long of a wait, I eventually got a car... TOTALLY UNACCEPTABLE !!!
avis de
-
2,0
I went to the hertz counter on Saturday and Cancel this Reservation;
Points positifs : Riad Karcouche
avis de
-
2,0
If I could give zero stars, I would!
Points positifs : Absolutely nothing.
Points négatifs : The lady at the counter was very rude. I had reserved a specific vehicle class (and pre-paid the week before) and it wasn’t available, which she didn’t even bother to let us know before giving us keys, much less apologize that my reservation meant nothing. The first vehicle had body damage on the front. The second one didn’t start. The third had a broken headlight. Each time we returned with the unusable keys, she shrugged and told us a new stall number, not even pretending to be concerned or apologetic. We asked about other vehicles in the lot and were told they didn’t have keys for them. (Not sure how they got there, or how there was a specific “we don’t have keys for them” area of the lot...pretty incredible, if you ask me.). Never once were we offered an upgrade or any other options, even though we heard her offer an upgrade (to a car we had already asked about and been told was not an option) to another customer who didn’t even ask. A terrible experience. When I called Hertz corporate the next day, it took 45 minutes to get to a real person. They were unable to help me, and o spend the next hour being transferred around to many OTHER people who were also unable to help me. I was never even able to get a hold of anyone at the branch we had rented from. When we returned the vehicle, I asked to speak to a manager...nowhere to be found. The employee tried to call her to come to the desk...her phone was sitting on the counter next to him. Zero help. Worst rental experience ever. Never going back.
avis de
-
2,0
Don’t use Hertz
Points négatifs : They reserved me a car for the wrong city (nearby) and we’re going to charge $250 to change it but only $50 to cancel. Really stupid company. Another family member had a similar experience on this trip. Most people know not to use Hertz and now I am aware.
avis de
-
2,0
Points négatifs : Car broke down at first stop and had to be towed. New car was a mini that was not cleaned or ready for use. Only available car at new location. Poor customer service.
avis de
-
6,0
Points positifs : I really liked the people receiving the car in the dropoff
Points négatifs : The people behind the counter did not smile once - any off them. They seemed tired. I picked up the car around 8 in the morning. I was not happy with the car, but was told, that she got the car she was given by a mansger, it could not change. My son could not look out the window of the. Not a good thing for a roadtrip!
avis de
-
2,0
Impersonal
Points positifs : Nothing
Points négatifs : Waited in line 1.5 hours at midnight to talk to a screen. Every other counter at the rental car center had a real person to talk to. Never Ever renting from Hertz again!
avis de
-
2,0
Will never use Hertz
Points positifs : Nothing
Points négatifs : They did not honor this online rental contract and doubled the price, so I cancelled the rental. They said I used a Visa/debit card which was not allowed. When I tried to change the card with them over the phone, the price doubled. What a scam. Won't reserve online again and won't use Hertz, ever.
avis de
-
4,0
Points positifs : They gave me prompt attention, which was nice.
Points négatifs : Location was hard to find as there were two places in the Boston Metro with the same address - can they mark somewhere clearly that this is in Boston, not Cambridge, which is literally 2.5 miles away? Ugh!
avis de
National
Avis sur National
Agences
╳
National
Agences à Boston
102 Belvidere St
+1 617 262 8222
15 Transportation Way
+1 888 826 6890
270 Atlantic Ave
+1 888 826 6890
Avis des clients
Note globale
8,2 Excellent
Basé sur 25 avis
Note générale
8,3
Propreté
8,3
Confort
8,3
Prise en charge/Retour
8,1
Rapport qualité/prix
7,8
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
8,0
Easy pick up and drop off
Points positifs : Very easy pick up and drop off. Staff friendly and car was perfect for our trip.
avis de
-
2,0
National did not honor my Kayak reservation and ov
Points positifs : Nothing
Points négatifs : I booked through Kayak for a $220 10 day car rental. When I arrived in Boston they gave me a car and left. When I returned it they gave me a bill for over $600 and refused to reimburse me after showing them the Kayak confirmation email. After speaking to the national rep they only remebursed me $100
avis de
-
10,0
excellent experience
Points positifs : Great service at pick up location (Logan Airport). And speedy return process at downtown Boston location.
avis de
-
9,2
Points positifs : Pick up Great
Points négatifs : Drop odd a bit confusing
avis de
-
9,2
Points négatifs : The price of $145 a day for an economy car was ridiculous; holiday weekend.
avis de
-
7,2
Good but over priced
Points positifs : Airport trys to rip you off like crazy with rates.
Points négatifs : Pricing was so high!!!!
avis de
-
9,2
Great Rental but Logan Airport is a Nightmare
Points positifs : Great rate on a rental that was picked up in Osford, CT and dropped off at Logan Airport.
Points négatifs : The rental process was smooth and the rental car was great, but Logan Airport is a nightmare to navigate. No reflection on National, though.
avis de
-
2,0
Terrible car, worthless Garmin GPS
Points positifs : The check in was easy, but they had no idea of my Emerald Club Membership
Points négatifs : The Rental Car Center is a bus ride away with no luggage carts. Dumb Idea. The Toyota Camray is a POS. The Garmn GPS couldn't even locate my hotel: The Embassy Suites in Waltham, which has stood there for over 15 years.
avis de
-
10,0
Points positifs : The drop off at Logan Airport could not have been easier
avis de
-
8,0
On peut facilement le ramassage et le dépôt
Points positifs : C'est facile et dépôt en retour. Le personnel était sympa et la voiture était parfait pour notre voyage.
avis de
-
10,0
Excellent séjour
Points positifs : Très bon service à l'emplacement ( l'aéroport Logan). Et retour rapide de traitement du centre ville de Boston.
avis de
-
9,2
Points positifs : La prise en charge super
Points négatifs : Venez curieux un peu confus
avis de
-
10,0
excellent experience
Points positifs : Great service at pick up location (Logan Airport). And speedy return process at downtown Boston location.
avis de
-
9,2
Points positifs : Pick up Great
Points négatifs : Drop odd a bit confusing
avis de
-
9,2
Points négatifs : The price of $145 a day for an economy car was ridiculous; holiday weekend.
avis de
-
9,2
Great Rental but Logan Airport is a Nightmare
Points positifs : Great rate on a rental that was picked up in Osford, CT and dropped off at Logan Airport.
Points négatifs : The rental process was smooth and the rental car was great, but Logan Airport is a nightmare to navigate. No reflection on National, though.
avis de
-
10,0
Points positifs : The drop off at Logan Airport could not have been easier
avis de
-
10,0
Excellent séjour
Points positifs : Très bon service à l'emplacement ( l'aéroport Logan). Et retour rapide de traitement du centre ville de Boston.
avis de
-
9,2
Points positifs : La prise en charge super
Points négatifs : Venez curieux un peu confus
avis de
-
8,0
Easy pick up and drop off
Points positifs : Very easy pick up and drop off. Staff friendly and car was perfect for our trip.
avis de
-
7,2
Good but over priced
Points positifs : Airport trys to rip you off like crazy with rates.
Points négatifs : Pricing was so high!!!!
avis de
-
8,0
On peut facilement le ramassage et le dépôt
Points positifs : C'est facile et dépôt en retour. Le personnel était sympa et la voiture était parfait pour notre voyage.
avis de
-
2,0
National did not honor my Kayak reservation and ov
Points positifs : Nothing
Points négatifs : I booked through Kayak for a $220 10 day car rental. When I arrived in Boston they gave me a car and left. When I returned it they gave me a bill for over $600 and refused to reimburse me after showing them the Kayak confirmation email. After speaking to the national rep they only remebursed me $100
avis de
-
2,0
Terrible car, worthless Garmin GPS
Points positifs : The check in was easy, but they had no idea of my Emerald Club Membership
Points négatifs : The Rental Car Center is a bus ride away with no luggage carts. Dumb Idea. The Toyota Camray is a POS. The Garmn GPS couldn't even locate my hotel: The Embassy Suites in Waltham, which has stood there for over 15 years.
avis de
