Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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4,4
Now calling indicating rental has bot been returned
Points négatifs : Picking up the car took more than 40 minutes inline. I did return he car the same day and currently Advantage is indicating my rental is overdue.
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6,4
Points positifs : Once I found the employee, drop off was easy.
Points négatifs : I showed up at 2:00am and the desk was closed and I couldn't find the employee for awhile. This was my first time renting a car so I wasn't sure what to do for awhile.
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2,0
Points négatifs : Too expensive, hard to find and employees that weren't helpful. Plus I wanted to cancel the day after I booked and was told I couldn't change anything about the reservation unless I paid even more money! Go figure!!!
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5,2
1.5 hours wait - gas plan
Points négatifs : We waited 1.5 hours before they had a car. The employees try every way to get you to add money - telling me (among other things) it was hard to add gas near Logan airport so I better pay for a full tank knowing that I would only use 1/2 of it.
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5,2
Points négatifs : Checkin person was rude and car was dirty. Smelled like smoke.
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5,6
Advantage Boston Loga
Points positifs : The car was new, clean and drove much better than expected for a small car. Wait was relatively short at the counter compared to the mile lines at the big rental companies.
Points négatifs : Counter agents were in a foul moods, no smiles, did not thank us for the business or any other pleasantries. Lot checkout agent was on the phone using speaker and have an inappropriate personal conversation while checking the car off the lot. The rate as high even for Boston, no doubt because of the 4th of July week but the $221 for 3 days is borderline ridiculous for a compact car.
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2,0
Points positifs : Unexpected extra charges Having to wait for the car
Points négatifs : Unexpected extra chargesHaving to wait for the car
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2,0
Pathetic customer service and too much fine print
Points négatifs : I ordered the car online with Kayak, and considering I rent cars once a week direct from another company, I know how to read the fine print. I arrive at Advantage where they then tell me that becsuee I am a local resident, i have a $500 charge held on my credit card until I return the car because locals aren’t returning their cars. Nowhere was this stated any paperwork, there was no sign, nothing. I’m disappointed in how this was handled given I explained I cannot put this amount of money on hold, they basically left me high and dry without a car. I will never rent through advantage and would prefer not to use kayak again either.
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7,2
Points positifs : service was fine- car was ok- drop off took a little bit ..price was little high on rental
Points négatifs : price for rental...was high ..
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2,0
Stay away.
Points négatifs : They nickel and dime customers. Not customer service oriented.
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7,6
Person at the desk had attitude!
Points positifs : Car was clean, comfortable, easy to drop off
Points négatifs : Person on the desk was not helpful. She was not willing to answer customer's questions. She had so mush attitude that I wish someone else was there to answer.
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2,0
Points négatifs : Got overcharged. Paid taxes twice
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7,2
Points positifs : service was fine- car was ok- drop off took a little bit ..price was little high on rental
Points négatifs : price for rental...was high ..
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7,6
Person at the desk had attitude!
Points positifs : Car was clean, comfortable, easy to drop off
Points négatifs : Person on the desk was not helpful. She was not willing to answer customer's questions. She had so mush attitude that I wish someone else was there to answer.
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4,4
Now calling indicating rental has bot been returned
Points négatifs : Picking up the car took more than 40 minutes inline. I did return he car the same day and currently Advantage is indicating my rental is overdue.
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6,4
Points positifs : Once I found the employee, drop off was easy.
Points négatifs : I showed up at 2:00am and the desk was closed and I couldn't find the employee for awhile. This was my first time renting a car so I wasn't sure what to do for awhile.
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2,0
Points négatifs : Too expensive, hard to find and employees that weren't helpful. Plus I wanted to cancel the day after I booked and was told I couldn't change anything about the reservation unless I paid even more money! Go figure!!!
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5,2
1.5 hours wait - gas plan
Points négatifs : We waited 1.5 hours before they had a car. The employees try every way to get you to add money - telling me (among other things) it was hard to add gas near Logan airport so I better pay for a full tank knowing that I would only use 1/2 of it.
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5,2
Points négatifs : Checkin person was rude and car was dirty. Smelled like smoke.
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5,6
Advantage Boston Loga
Points positifs : The car was new, clean and drove much better than expected for a small car. Wait was relatively short at the counter compared to the mile lines at the big rental companies.
Points négatifs : Counter agents were in a foul moods, no smiles, did not thank us for the business or any other pleasantries. Lot checkout agent was on the phone using speaker and have an inappropriate personal conversation while checking the car off the lot. The rate as high even for Boston, no doubt because of the 4th of July week but the $221 for 3 days is borderline ridiculous for a compact car.
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2,0
Points positifs : Unexpected extra charges Having to wait for the car
Points négatifs : Unexpected extra chargesHaving to wait for the car
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2,0
Pathetic customer service and too much fine print
Points négatifs : I ordered the car online with Kayak, and considering I rent cars once a week direct from another company, I know how to read the fine print. I arrive at Advantage where they then tell me that becsuee I am a local resident, i have a $500 charge held on my credit card until I return the car because locals aren’t returning their cars. Nowhere was this stated any paperwork, there was no sign, nothing. I’m disappointed in how this was handled given I explained I cannot put this amount of money on hold, they basically left me high and dry without a car. I will never rent through advantage and would prefer not to use kayak again either.
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2,0
Stay away.
Points négatifs : They nickel and dime customers. Not customer service oriented.
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2,0
Points négatifs : Got overcharged. Paid taxes twice
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