Réservez une voiture de location chez Dollar à Boston

Points positifs : Did not get a vehicle

Points négatifs : Wnat a refund

Points positifs : I checked in at the Dollar Counter went downstairs to pickup the car as directed. They brought a car out smaller than ordered. I stated the car was not full size and they said our reserved car had mechanical issues. I agreed to try the car and filled out the paperwork, however, when I tried to get in I was too cramped in the front seat and the adjustments for the front seat were not working properly. (I am 6'3" and clearly needed the full size car ordered.) I talked to a manager who agreed to try to get another full size car if we waited another 30 minutes for it to be washed which we did. However, she later called the attendant and told him that car was not available because of foul smell of weed and smoke. They told us they could not provide us with a another car at that point and to get one somewhere else. When asked for a refund they refused stating that we had used a second party service Kayak and would have to get our refund from them.

Points négatifs : Most importantly they could have provided me with a clean full size car which I reserved. Secondly, the manager and attendant could have acted in a professional manner instead of very rude. Additionally, someone needs to step up and refund our money.

Points négatifs : I didn’t receive still the reserved sum that was hold from my bank account. And I even don’t know who I should contact with

Points positifs : The car was good.

Points négatifs : The car had a strong smell of tabaco or smoke. I call to complained and they asked me to fill a form online which it took me a while to find on my phone. Then they said they contact me about the issue and never did. Also I asked about getting the ez-pass at the beginning of the rental and it was never given to me or explained how it works. Horrible service and nasty car smell.

Points positifs : The process of renting the car itself was good. Return was easy too.

Points négatifs : The car we got had some mechanical issues that definitely need to be addressed - clunking when going over bumps in the road, vibration in the wheels and steering wheel when driving in the interstate. The seats in our Subaru were terribly uncomfortable but that is a subaru problem.

Points négatifs : Never will I use them again. No one to call for help, car was filthy and no customer service