Avis des clients
Note globale
6,4
Bien
Basé sur 1 039 avis
Note générale
6,6
Propreté
7,2
Confort
7,3
Prise en charge/Retour
6,4
Rapport qualité/prix
6,6
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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8,8
Points négatifs : There is always a long line & a long wait to register. The staff is friendly & helpful. I asked about specials; I was told I could upgrade for $45 but was not told that was based on $15 per day. My total was greater than $45. I want a refund for the overage. Returning the car was super simple.
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2,4
Points négatifs : Early Saturday morning 6:00am to 7:00am there was nobody to assist me so I went to a Competitor I would appreciate a full refund Thanks Bill
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3,2
Points positifs : Car was nice and clean
Points négatifs : The staff was short and curt at counter and in the garage. It cost me 185$ to extend my rental for less than 8 hours which is insane. Just go with a major name when it comes to rental cars, more options that way and better service.
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2,4
Points négatifs : EZ Rent-A-Car did not a car available, even with the reservations secured more than a week prior. The rental company had a host of customers that had reservations who were not able to get a car.
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2,0
Points positifs : Very unprofessional and do not reveal hidden fees
Points négatifs : total experience. would not rent again. when the rental cost is supposed to be 200, but then your total bill is 400, that is a pretty terrible customer service model
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10,0
Points positifs : Good customer service. Easy to find rental place by taking the shuttle.
Points négatifs : No suggestions
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2,0
Points positifs : At the counter, the Agent canceled my reservation once I called her out on her poor customer service and attitude.
Points négatifs : EZ Rental should provide training or enforce their customer service policy.
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6,0
Points positifs : I liked the lack of lines and how quickly I got to in and out.
Points négatifs : The lady at the counter was nice. I woman downstairs checking in cars was extremely rude. Not to mention, she charged me a $150 smoking fee and I do not smoke!! I have contested this and am waiting to hear from them.
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6,8
Points négatifs : The pickup was rude and claimed they do not honor rental insurance unless you buy it through them at the counter. The car is not gone over with you at drop off. Odd operation overall.
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2,0
Points négatifs : I booked the car online and I came to receive the car but there was no car available. That's unacceptable. A staff at the counter told me that you can't book online in the same day but I can via the website. I was so disappointed.
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5,6
Points positifs : price ok rest is just like all of them, same drop off ok
Points négatifs : hustle rude up sell lying unpleasant costumer service scare tacktics
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2,0
Vehicle had slick bald tires
Points négatifs : Reservations had incorrect dates and rates. Once insurance was declined was told that my insurance would not cover the $22.00 a day charge for each day the vehicle was in repair. After traveling the 140 miles on the bald tires I contacted customer service. Was told because I declined the insurance I could drive back to the agency or buy tires and keep the receipt and return the bald tires and after they inspected the old tires I may get reimbursed. After 3 calls and one hour on phone I was able to get a replacement sent with the caveat that if the tires weren't bald I would be responsible for the $300.00 tow. I cannot get customer service on the telephone to rectify the wrong charges. Will not ever rent from this company nor Advantage which is owned by the same company. Finally the vehicles were dirty and had 48000 miles on them.
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8,8
Points négatifs : There is always a long line & a long wait to register. The staff is friendly & helpful. I asked about specials; I was told I could upgrade for $45 but was not told that was based on $15 per day. My total was greater than $45. I want a refund for the overage. Returning the car was super simple.
avis de
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10,0
Points positifs : Good customer service. Easy to find rental place by taking the shuttle.
Points négatifs : No suggestions
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2,4
Points négatifs : Early Saturday morning 6:00am to 7:00am there was nobody to assist me so I went to a Competitor I would appreciate a full refund Thanks Bill
avis de
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3,2
Points positifs : Car was nice and clean
Points négatifs : The staff was short and curt at counter and in the garage. It cost me 185$ to extend my rental for less than 8 hours which is insane. Just go with a major name when it comes to rental cars, more options that way and better service.
avis de
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2,4
Points négatifs : EZ Rent-A-Car did not a car available, even with the reservations secured more than a week prior. The rental company had a host of customers that had reservations who were not able to get a car.
avis de
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2,0
Points positifs : Very unprofessional and do not reveal hidden fees
Points négatifs : total experience. would not rent again. when the rental cost is supposed to be 200, but then your total bill is 400, that is a pretty terrible customer service model
avis de
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2,0
Points positifs : At the counter, the Agent canceled my reservation once I called her out on her poor customer service and attitude.
Points négatifs : EZ Rental should provide training or enforce their customer service policy.
avis de
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6,0
Points positifs : I liked the lack of lines and how quickly I got to in and out.
Points négatifs : The lady at the counter was nice. I woman downstairs checking in cars was extremely rude. Not to mention, she charged me a $150 smoking fee and I do not smoke!! I have contested this and am waiting to hear from them.
avis de
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2,0
Points négatifs : I booked the car online and I came to receive the car but there was no car available. That's unacceptable. A staff at the counter told me that you can't book online in the same day but I can via the website. I was so disappointed.
avis de
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5,6
Points positifs : price ok rest is just like all of them, same drop off ok
Points négatifs : hustle rude up sell lying unpleasant costumer service scare tacktics
avis de
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2,0
Vehicle had slick bald tires
Points négatifs : Reservations had incorrect dates and rates. Once insurance was declined was told that my insurance would not cover the $22.00 a day charge for each day the vehicle was in repair. After traveling the 140 miles on the bald tires I contacted customer service. Was told because I declined the insurance I could drive back to the agency or buy tires and keep the receipt and return the bald tires and after they inspected the old tires I may get reimbursed. After 3 calls and one hour on phone I was able to get a replacement sent with the caveat that if the tires weren't bald I would be responsible for the $300.00 tow. I cannot get customer service on the telephone to rectify the wrong charges. Will not ever rent from this company nor Advantage which is owned by the same company. Finally the vehicles were dirty and had 48000 miles on them.
avis de
Notes des autres agences à Boston
- 8.6/10 Voitures de location Enterprise à Boston
- 7.5/10 Voitures de location Avis à Boston
- 8.5/10 Voitures de location National à Boston
- 6.8/10 Voitures de location Payless à Boston
- 7.2/10 Voitures de location Budget à Boston
- 6.9/10 Voitures de location Dollar à Boston
- 7.6/10 Voitures de location Hertz à Boston
- 6.3/10 Voitures de location Advantage à Boston
- 7.1/10 Voitures de location Thrifty à Boston
- 8.5/10 Voitures de location Alamo à Boston
Où trouver des voitures de location E-Z Rent-A-Car à Boston ?
100 Tomahawk Drive, Location de voitures E-Z Rent-A-Car
Adresse
100 Tomahawk DriveTéléphone
+1 617 567 2491Louer une voiture à Boston avec E-Z Rent-A-Car - FAQ
Quelle est la catégorie de voiture la plus populaire chez E-Z Rent-A-Car à Boston ?
Économique (Hyundai Accent ou similaire) est la catégorie de voiture la plus réservée chez E-Z Rent-A-Car à Boston.
Combien y a-t-il de succursales E-Z Rent-A-Car à Boston ?
E-Z Rent-A-Car possède 1 succursale à Boston. Consultez notre carte des succursales E-Z Rent-A-Car pour trouver celle qui vous convient le mieux.
Y a-t-il une succursale E-Z Rent-A-Car à Logan Intl (BOS) ?
Oui
Est-ce que E-Z Rent-A-Car propose un service de navette à partir de Logan Intl (BOS) ?
Oui
