Avis des clients
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Général
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Couples
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Familles
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Affaires
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En solo
Avis
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9.3 "Parfaitement propre."9.2 "92% ont dit que les
chambres étaient propres ." 9.6 "96% ont trouvéque c'était propre ." 7.3 "73% ont dit que lasalle de bains était propre ." -
9.0 "Service de classe mondiale."9.8 "98% ont trouvé le
personnel très aimable ." 8.4 "84% ont trouvé lepersonnel à la réception très bien ." 8.0 "80% ont étéimpressionnés par le service de voiturier ." 10.0 "100% ont dit quele service de conciergerie était incroyable ." -
8.6 "Très bel emplacement."10.0 "100%
ont aimé la proximité des commerces ." 9.5 "95%ont aimé la proximité des sites touristiques ." 9.4 "94%ont apprécié les restaurants et bars alentours ." 10.0 "Centre-ville facile d'accès disent 100%." -
8.6 "Très bonne connexion Internet."
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7.8 "Belles chambres."9.2 "92% ont dit que les
chambres étaient propres ." 8.4 "84% ont dit que leslits étaient confortables ." 7.5 "75% étaientsatisfaits de la salle de bains ." 8.4 "84% ont trouvé leschambres spacieuses ." 7.3 "73% ont dit que lasalle de bains était propre ." -
5.7 "Bar correct."
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5.6 "Le petit déjeuner est médiocre."
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4.6 "Rapport qualité-prix sous la moyenne."2.0 "80% ont trouvé le
petit-déjeuner trop cher ."
Avis
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9.1 "Parfaitement propre."8.9 "89% ont dit que les
chambres étaient propres ." 9.7 "97% ont trouvéque c'était propre ." -
8.9 "Service remarquable."9.8 "98% ont trouvé le
personnel très aimable ." 8.7 "87% ont trouvé lepersonnel à la réception très bien ." 8.1 "81% ont étéimpressionnés par le service de voiturier ." -
8.5 "Très bel emplacement."9.5 "95%
ont apprécié les restaurants et bars alentours ." -
7.9 "Belles chambres."8.5 "85% ont dit que les
lits étaient confortables ." 8.9 "89% ont dit que leschambres étaient propres ." 8.5 "85% ont trouvé leschambres spacieuses ." 7.6 "76% étaientsatisfaits de la salle de bains ." -
6.0 "Le petit déjeuner est médiocre."
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5.7 "Bar correct."
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4.3 "Rapport qualité-prix sous la moyenne."
Avis
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9.3 "Parfaitement propre."9.3 "93% ont dit que les
chambres étaient propres ." -
8.9 "Service remarquable."9.8 "98% ont trouvé le
personnel très aimable ." 8.2 "82% ont trouvé lepersonnel à la réception très bien ." -
8.8 "L'ambiance était bonne."
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8.5 "Très bel emplacement."
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7.6 "Belles chambres."8.5 "85% ont dit que les
lits étaient confortables ." 9.3 "93% ont dit que leschambres étaient propres ." 7.5 "75% étaientsatisfaits de la salle de bains ." 8.5 "85% ont trouvé leschambres spacieuses ." -
6.8 "Confort moyen."
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4.3 "Rapport qualité-prix sous la moyenne."
Avis
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8.8 "Service remarquable."
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8.4 "Très bel emplacement."
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8.0 "L'ambiance était bonne."
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7.5 "Bonnes installations."7.5 "75% ont trouvé que le
bâtiment était magnifique ." -
7.2 "Belles chambres."
Avis
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9.1 "Parfaitement propre."9.0 "90% ont dit que les
chambres étaient propres ." -
8.9 "Service remarquable."9.8 "98% ont trouvé le
personnel très aimable ." -
8.6 "Très bel emplacement."
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8.0 "Les chambres sont remarquables."8.4 "84% ont dit que les
lits étaient confortables ." 9.0 "90% ont dit que leschambres étaient propres ." -
7.6 "Nourriture appétissante."
Avis récents
- Tous les avis
- Positif
- Neutre
- Négatif
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8.2avis de
The location of the hotel was great with lots of bars, restaurants and event locals close by. Hotel was a bit below its normal price point in my opinion. Our suite was very nice but the shower sucked. I'm glad that we got a promotional/discount rate.
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10.0avis de
We loved everything. The hotel was beautiful, comfortable and ideally located. The staff were very friendly and helpful. I can't say enough. I will definitely stay here again. Everything was ideal.
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3.7avis de
We booked this hotel because we were in town for one night, visiting the Waterfire festival. The location was great, close walking distance to the festival, downtown shopping, and restaurants. The hotel staff/policies were incredibly unhelpful. We were informed when we checked in that if we had called and asked for the military/ government rate we would of paid less than 50% of what we were charged. Of course, there was nothing they could do about it now. What they didn't tell us at check in was that the deluxe king room we had reserved and paid twice what we should of for, was unavailable. They happily checked us in and sent us up to what I can only assume is the worst room in this 4 star hotel. The glass shelf in the bathroom was broken, there was a large stain on the carpet, the door was so crooked on the hinges there were cracks you could easily see through at the top and bottom. But worst of all, it was a QUEEN sized bed, not KING. Shouldn't be the end of the world, but paying double what we were supposed to and then not even getting what we payed for- not really okay. Assuming they gave us the wrong room unintentionally, we gathered our things and went back to check in, where we were told that A: they can't change our room because the hotel is completely booked. B: it was in the fine print of "whatever website" we booked on that the room wasn't guaranteed. C: there was no offer of a rate reduction or other forms of compensation. Well, after reading all the terms and conditions of the website, and finding nothing mentioning the room not being guaranteed, we called the website, who did everything in their power to help, but we ended up cancelling the hotel reservation (through the website, not the hotel) for a full refund. No complaints about the website, they even went so far as to call all the other 4 star hotels in the area trying to get us a transfer. The hotel on the other hand, is a buisness I hope never to meet again.
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10.0avis de
This is a very attractive hotel. The people are very nice. The rooms are attractive with comfortable beds. There is a bar downstairs with excellent music and no cover. The food at breakfast was excellent. The booking never got through to the front desk, but they honored the price on my confirmation email.
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10.0avis de
Quiet street in noisy city Great staff Decor Stability ball in gym was deflated, so minor.
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8.5avis de
Clean well appointed room. Nice bathroom. K cup coffee and tea. Great location. Good staff and valley. Some minor street noise on the alley side
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9.7avis de
The staff were great, not only attentive but cheerful and genuinely friendly, enjoyed chatting with us. Only a few blocks to walks along the river. Nice big room, really soft bed. We stopped here on the way home from Maine to Brooklyn, NY, and probably will again next year. The coffee.
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10.0avis de
Excellent location. Helpful, friendly staff. Great room. We had a wonderful time.
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4.5avis de
The bed and the pillows were very comfortable. The staff was very unorganized and were very easy to get confused. The valet parking was a joke.
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10.0avis de
It was a beautiful hotel with pleasant, helpful staff. The room was elegant and had everything we needed. It was centrally located. Near both great restaurants and the Providence Performing Arts Center where we caught a show. The front desk staff was a little slow when checking out. Other than that . . .it was all great.
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9.1avis de
very clean, nice and efficient! Thanks!
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10.0avis de
Charming boutique hotel. First-rate front desk staff—friendly and helpful. Ideal location on a quiet side street but close to downtown's shops and restaurants. Easy walk to Brown and RISD campuses
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8.2avis de
The location of the hotel was great with lots of bars, restaurants and event locals close by. Hotel was a bit below its normal price point in my opinion. Our suite was very nice but the shower sucked. I'm glad that we got a promotional/discount rate.
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10.0avis de
We loved everything. The hotel was beautiful, comfortable and ideally located. The staff were very friendly and helpful. I can't say enough. I will definitely stay here again. Everything was ideal.
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10.0avis de
This is a very attractive hotel. The people are very nice. The rooms are attractive with comfortable beds. There is a bar downstairs with excellent music and no cover. The food at breakfast was excellent. The booking never got through to the front desk, but they honored the price on my confirmation email.
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10.0avis de
Quiet street in noisy city Great staff Decor Stability ball in gym was deflated, so minor.
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8.5avis de
Clean well appointed room. Nice bathroom. K cup coffee and tea. Great location. Good staff and valley. Some minor street noise on the alley side
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9.7avis de
The staff were great, not only attentive but cheerful and genuinely friendly, enjoyed chatting with us. Only a few blocks to walks along the river. Nice big room, really soft bed. We stopped here on the way home from Maine to Brooklyn, NY, and probably will again next year. The coffee.
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10.0avis de
Excellent location. Helpful, friendly staff. Great room. We had a wonderful time.
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10.0avis de
It was a beautiful hotel with pleasant, helpful staff. The room was elegant and had everything we needed. It was centrally located. Near both great restaurants and the Providence Performing Arts Center where we caught a show. The front desk staff was a little slow when checking out. Other than that . . .it was all great.
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9.1avis de
very clean, nice and efficient! Thanks!
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10.0avis de
Charming boutique hotel. First-rate front desk staff—friendly and helpful. Ideal location on a quiet side street but close to downtown's shops and restaurants. Easy walk to Brown and RISD campuses
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3.7avis de
We booked this hotel because we were in town for one night, visiting the Waterfire festival. The location was great, close walking distance to the festival, downtown shopping, and restaurants. The hotel staff/policies were incredibly unhelpful. We were informed when we checked in that if we had called and asked for the military/ government rate we would of paid less than 50% of what we were charged. Of course, there was nothing they could do about it now. What they didn't tell us at check in was that the deluxe king room we had reserved and paid twice what we should of for, was unavailable. They happily checked us in and sent us up to what I can only assume is the worst room in this 4 star hotel. The glass shelf in the bathroom was broken, there was a large stain on the carpet, the door was so crooked on the hinges there were cracks you could easily see through at the top and bottom. But worst of all, it was a QUEEN sized bed, not KING. Shouldn't be the end of the world, but paying double what we were supposed to and then not even getting what we payed for- not really okay. Assuming they gave us the wrong room unintentionally, we gathered our things and went back to check in, where we were told that A: they can't change our room because the hotel is completely booked. B: it was in the fine print of "whatever website" we booked on that the room wasn't guaranteed. C: there was no offer of a rate reduction or other forms of compensation. Well, after reading all the terms and conditions of the website, and finding nothing mentioning the room not being guaranteed, we called the website, who did everything in their power to help, but we ended up cancelling the hotel reservation (through the website, not the hotel) for a full refund. No complaints about the website, they even went so far as to call all the other 4 star hotels in the area trying to get us a transfer. The hotel on the other hand, is a buisness I hope never to meet again.
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4.5avis de
The bed and the pillows were very comfortable. The staff was very unorganized and were very easy to get confused. The valet parking was a joke.
