Hôtels - Providence

L' accueil et le staff , l'espace : de la chambre avec les deux grands lits moelleux et le grand écran de la télé, le grand fauteuil . Le restaurant et les serveurs très charmants et serviables.

We loved everything. The hotel was beautiful, comfortable and ideally located. The staff were very friendly and helpful. I can't say enough. I will definitely stay here again.

Everything was ideal.

We booked this hotel because we were in town for one night, visiting the Waterfire festival. The location was great, close walking distance to the festival, downtown shopping, and restaurants.

The hotel staff/policies were incredibly unhelpful. We were informed when we checked in that if we had called and asked for the military/ government rate we would of paid less than 50% of what we were charged. Of course, there was nothing they could do about it now. What they didn't tell us at check in was that the deluxe king room we had reserved and paid twice what we should of for, was unavailable. They happily checked us in and sent us up to what I can only assume is the worst room in this 4 star hotel. The glass shelf in the bathroom was broken, there was a large stain on the carpet, the door was so crooked on the hinges there were cracks you could easily see through at the top and bottom. But worst of all, it was a QUEEN sized bed, not KING. Shouldn't be the end of the world, but paying double what we were supposed to and then not even getting what we payed for- not really okay. Assuming they gave us the wrong room unintentionally, we gathered our things and went back to check in, where we were told that A: they can't change our room because the hotel is completely booked. B: it was in the fine print of "whatever website" we booked on that the room wasn't guaranteed. C: there was no offer of a rate reduction or other forms of compensation. Well, after reading all the terms and conditions of the website, and finding nothing mentioning the room not being guaranteed, we called the website, who did everything in their power to help, but we ended up cancelling the hotel reservation (through the website, not the hotel) for a full refund. No complaints about the website, they even went so far as to call all the other 4 star hotels in the area trying to get us a transfer. The hotel on the other hand, is a buisness I hope never to meet again.

comfortable beds great view of capital

overpriced!

The lobby transports you to New York with its style and layout. The rooms are well appointed and have great views of New England vistas. I visit Providence three time a year, How have I never stayed here before?

Bathroom was a bit dark, but not a deal breaker.

We loved the location and consistency in Omni hotels. Extremely friendly and helpful staff. Very nice restaurants and close to mall with high end stores which I loved. Comfy beds and my 2 kids under 2 loved it as well.

Only occasional chair in room needed to be changed or cleaned as stains on cream shows up unfortunately.

Beds were extremely comfortable

Breakfast in room was too expensive

Globalement satisfait

L'insonorisation des chambres est moyen, on entends tout e qui se passe dans les couloirs et les chambres voisinnes. C'est parfaois génant, surtout la nuit pour dormir.

Superbe résidence historique de charme, dans le centre de Salem.

Très cher pour un hôtel très simple.

L'hôtel est parfaitement bien situé pour les séminaires

Le prix était très élevé pour ce que nous avons reçu.

Un acceuil de qualité pour un hotel vraiment super classe!

Nice room excellent bedding close to elevator.

Received statement from hotel showing a 0 balance. When I reviewed my credit card statement, a $50 charge from the Marriott showed up. Why???

Location is easy to get to and still close to downtown area. Entire staff were very cordial and accomdating. Nicely appointed rooms and well kept common areas. Pool is fantastic.

Even though staff kept drying tile by inside pool it's extremely difficult to walk. Suggest different tile.

Friendly staff and great location. Near a train station that can get you to Boston. Parking garage had many open stalls making it convenient to park.

Price to leave car overnight felt high. The vanity was crowded for two guests.

Great staff, big rooms, clean

A bit expensive to park car ($26 a night)

The hotel delivered as expected. Rooms were up to date.

The shower was a bit tricky to use. Cost of parking $26 was a bit high

On a college tour with my 17 year old daughter and she fell in love with Providence mainly because of the experience we had at and around the Dean. Great service; everyone was friendly and helpful. The rooms and public spaces were eclectic but comfortable. Highly recommend it.

It's great for a few nights stay. Very comfortable beds.

More food needs to be provided. Or a snack machine.

No fridge. Way too close to airport

J'ai bien apprécié le service du personnel et leur acceuil. De plus l'hotel offre des services interessant pour le coût.

Il n'y a rien. Je ne conseillerais pas

N'était pas propre. A vraiment besoin d'être mis à jour

Chambre confortable et il y avait plein de place

Ils m'ont donné une chambre juste à côté de l'ascenseur.

Eveything was clean and neat the way a hotel should be

Don't have any dislikes

Comfortable Staff is helpful and laid back Willing to accommodate your needs without any issue Overall clean and quiet location.

Didn't replace our towels the second day, just took the dirty ones so we did not have a floor mat for the bathroom when we came back. You can hear EVERYTHING at this hotel. Whirlpool jet bathtub jets needed to be cleaned. Dirty soap bubbles coming out of the jets. Needless to say we didn't get in. For the price, executive rooms could get some slippers or robes or something. Just food for thought.

Proximité avec l'aéroport de Providence pour les vols tardifs et matinaux. La chambre spacieuse, très confortable et très propre. Petit déjeuner : sympa de pouvoir faire ses propres gauffres! Une navette vient vous chercher ou vous dépose de/à l'aéroport sur simple demande.

La connexion wi fi ne marchait pas ce jour. L'environnement extérieur est naturellement ce qu'on peut imaginer dans une zone aéroportuaire.

Les prestations et le grand confort de cet hôtel.

Le bar et grill

Des travaux dans la chambre

Très belle chambre spacieuse. Lit très confortable. Belle grande chambre de bain. Très bon déjeuner et diversifé.

Rien en particulié.

tranquilité

ascenseur qui eatait tres lent et sa porte qui ouvait parfois a moitier et restait au centre du trou verifier le certificat a l'intérieur de l,ascenseur il indique plus de 1 ans peut etre pour ca le probleme il m'on envoyer un sondage eu aussi mais j'ai oublier de leur parlé de ca

The layout of the room, the amount of space, and the grounds were outstanding. Also for the number of people coming and going it was quite quiet.

As we had activities early in the morning the 3 days we stayed it would have been really nice to have had breakfast available at an earlier hour.

Spacious clean rooms with comfortable beds conveniently positioned near the Interstate Highway in the business quarter.

The staff was helpful and accommodating in trying to fix all problems.

The hot water did not work in my first room and the room itself was freezing. When I changed rooms, the toilet seat was broken, and I was woken up by an arguing family across the hallway. All aspects of my stay were uncomfortable.

Hotel smelled of stale smoke in hallways and inside room. Was offered to change rooms to only have the other room smell just as bad.

Very comfortable beds

Parking is always tight. Coming in late we always have to park in the back.

The food service and front desk staff were excellent! Superb customer service skills and the room was spotless!

N/A

J'ai tout aimé dans cet hôtel. Je n'aurais pas pu rêver mieux.

Spending the evening with my wife

For the Crowne Plaza and the price ($300+ for the New Year's Eve platinum package), hors d'oeuvres should have consisted of caviar, salmon and meats rather than cheese, crackers and grapes. Salad was disappointing. Main course buffet was just average. No dessert other than mini pastries with coffee and tea. The band, Steve Smith & the Nakeds were their usual horrible selves, not entertaining and nearly impossible to dance to.

Everything

Clean comfortable room. Bed was very comfortable.

WiFi was a bit spotty. We were at the far end of the hall and the signal was a little weak.

I liked that it was conveniently off the highway

The bathroom need fixing. They are not property maintained. The rooms look dirty and smell. The bed was supposed to be a Queen size but it looked like a Full size. The bed was very uncomfortable and the sheets didnt look clean. The room didnt have extra pillows or an iron. The only good thing about the room was the big flat screen TV and the AC. The hotel needs a lot of maintenance and TLC. The hallways smelled. There is a pool but it was closed. In speaking to one of the housekeepers, we were told the pool is closed because its too much money to maintain it. I feel that it was too expensive for the quality of the place. I will not be staying here again. I rather pay an extra $20 and stay in a better place.

Clean room and helpful staff.

Apparently there are some long term residents who live at the motel and there were some kids hanging out unsupervised making noise and messes in lobby area.