Hôtels à Pucón

Points positifs: The breakfast was great, beds were nice, common area very cozy with tea an coffee whenever you'd like. Personnel was helpful and friendly. Great showers and comfortable bed.

Points négatifs: If you're a light sleeper, you might hear some street noises at night, depending on the room you're in. We didn't mind but we did hear it.

Points positifs: The bed is very cozy, warm. Very good the bathroom, soft shower, three towels. I had small refrigerator in room, the table with chairs. They have inside yard, good breakfast and tea, coffee all day.

Points positifs: It is a cozy and nice hostel/hotel with different rooms and a nice backyard. The breakfast was awesome and Rafael and his staff did everything do make our stay as comfy as possible in critical times. I would always come back!

Points positifs: Établissement très mignon. Ils offrent thé et petits biscuits à n’importe quel moment de la journée pour se réchauffer. Le petit déjeuner est excellent ! Le personnel est très accueillant et essaye de faire le maximum pour rendre service.

Points positifs: La gentillesse du personnel, le petit déjeuner, le confort du lit, l'emplacement étaient parfaits !

Points négatifs: Peu de lumière naturelle dans la chambre. Beaucoup d'humidité dans la salle de bain.

Points positifs: Le confort, la propreté, le petit-déjeuner, l'amabilité du personnel

Points négatifs: Très central donc beaucoup de bruit la nuit en haute saison

Points positifs: bien aimablement servi, surtout pour le café, où nous avions du subir les humeurs d'une serveuse revêche en 2019; cela avait été le seul point noir du séjour précédent

Points négatifs: l'accès aux locaux qui a été modifié et est devenu peu pratique pour les valises. retrouver à la vente les shampoing et savon de douche..

Points positifs: Nice to be close to the action, but quiet at night. The breakfast was one of the best on our trip!

Points négatifs: Could hear the neighbors next door, but they were pretty quiet after 11:00 pm.

Points positifs: Breakfast & location.

Points positifs: Everything but the costumer service and attention to details from the staff were outstanding

Points négatifs: Nothing

Points positifs: This was a hotel with character - a little quirky. We had a friendly welcome and the staff were all very helpful. Our room was spacious and clean and breakfast was very good. It was easy to walk everywhere around town from the hotel; to the beach, yacht-harbour, shops and restaurants.

Points négatifs: The street outside was very busy and noisy with a bar/night-club across the road that was open until around 4am, so we didn't get the best sleep. Also all of the streets in Pucon are grid-locked with traffic. This made it difficult to find the hotel and to unload our luggage.

Points positifs: The location, rooms and extra touches were great. Breakfast was delicious and filling, even for early departure days! The staff were super friendly and accommodating.

Points négatifs: N/A

Points négatifs: Établissement bruyant. Petit déjeuner plus que moyen.

Points positifs: Clean, comfortable bed, some English channels on TV, restaurant open late. Beautiful area with views of the volcano from the patio outside. WiFi was good most of the time.

Points négatifs: The breakfast was not very appetizing. The scrambled eggs were watery, and the coffee low quality. Like many places in Chile, there was an abundance of bread and pastries, but no gluten free options. We expected the food to be on par with the restaurant, which we thought was very good. We ended up getting coffee and breakfast in Pucon everyday. This cut into our time to explore and enjoy the area, especially since most places don’t open until 9:30am.

Points positifs: The beds were really comfy and the hotel is in an ideal setting. Very quiet and tranquil garden and swimming pool. The staff were all friendly and helpful and we had an excellent dinner.

Points négatifs: The breakfast area and the main lobby reception area are small and cramped for the amount of guests staying.

Points positifs: Accueil très chaleureux et professionnel. Chambre très bien équipée, spacieuse. Lit très confortable. Hôtel à recommander.

Points négatifs: La piscine était vidée. Je n’aurai de toute façon pas eu l’occasion de l’utiliser vu le temps très nuageux et froid qu’il régnait lors de mon passable mais pour l’aspect général de l’hôtel cela gâchait un peu le décor. Certes nous étions fin Mars, la saison est finie et comme de partout, on néglige toujours les vacanciers retardataires.

Points positifs: L’hotel est situé dans un magnifique parc. Les chambres sont spacieuses et confortables. Une grande partie du personnel a été extraordinaire, la réceptionniste un peu moins mais en général nous avons été très satisfaits

Points positifs: Grande chambre, confortable avec balcon donnant sur vaste jardin fleuri et piscine. Tout était parfait.

Points positifs: Location

Points négatifs: Lack of air conditioner within the room

Points positifs: nothing

Points négatifs: the staff was very rude

Points positifs: Rooms very nice - spacious and clean. We were offered an upgrade to a suite, but declined it as it didn’t have a terrace. Our evening meal in the restaurant was really tasty and good value.

Points négatifs: Breakfast was disappointing and there was an unforeseen charge to use the hot tub. Further, unfortunately while we were staying a large school trip occupied most of the hotel, putting on events such as a disco with children running around the hotel and grounds. As such it was very noisy and not relaxing. We felt that we should have been informed of the potential disruption on check-in and given a room that was as far away as possible. We subsequently moved hotels to a much better choice.

Points positifs: Room is cool

Points négatifs: Bathroom with water problem (WC loses water...)

Points positifs: The shared spaces are amazing! The kitchen is very attractive and utilitarian and the yard is very welcoming. It was also nice that they stored our luggage the last day and even let us hang out and take showers before our night bus. We really did love the vibe...and it was so clean! There was someone constantly cleaning...like...24-7 sweeping.

Points négatifs: This one is kind of on me...because I didn't realize what they meant by "Japanese Style" rooms. I thought of Fuji and flowers...and they said there would be a view of the mountain...and the price indicated that the room would be very nice. It's a capsule room (which it does say in the description...but I overlooked it...however, if they had included pictures of the rooms, I would have run for the hills). The room we stayed in on the second floor had a tiny slit window that if you were an acrobat you could see the mountain...and a sloped ceiling with the heat of the sun on the roof that turns the room into an oven! My husband couldn't stand up...there is no room to change or have your belongings in there (they have cages in the hallway for that). It was extremely uncomfortable - especially the quality of the linens, mattress, and only one pillow. Additionally, they charge you for towels.

Points positifs: Quiet, clean.

Points négatifs: Breakfast option would be nice

Points positifs: The room is very small but there was lots of storage. The condition of both bedroom and bathroom was good. The bedding was very nice, which is important to me. The location was excellent....easy walking distance to restaurants, beach, shops, etc. Well equipped communal kitchen, roomy sitting room and very lovely yard with lots of plants and fruit trees. The smouldering volcano was clearly visible and entertaining to watch!

Points positifs: The room was very comfortable and the location close to the beach and city center

Points négatifs: The staff is not very friendly and barely speaks spanish. I was five days and they didn't clean up the room, not even the toilet.

Points positifs: Les installations communes sont top ! Le jardin est très agréable

Points négatifs: La taille de la capsule est conforme a ce qui est indiqué - c'est à dire tout petit ! Le veluxe ajoute a cette impression d'étouffement

Points positifs: very kind staff and garden at the back

Points négatifs: bathroom was bit untidy in the morning

Points positifs: It was an amazing spot to just rest and have enough space to move and relax if you want to stay inside. I will def come again if I am around.

Points négatifs: That the neighbour next door was using the fan the whole night and couldn't easily sleep cause of the noise.

Points positifs: Friendly staff, nice room

Points positifs: there’s a nice kitchen and dining room is big enough to spend time there

Points négatifs: room are very small (i was in 4 beds dorm), there were 2 bathrooms but one was broken, they take 3% commission on credit card payment

Points positifs: Sympathie du personnel, équipements au top

Points négatifs: Un WC séparé des douches serait utilise

Points positifs: L'emplacement et le cadre de l'auberge avec un grand espace de vie commune et un beau jardin ainsi que le staff français au top !

Points négatifs: Les chambres sont dans le concept capsule donc s'apparentent à des cages à lapin ou l'on tient à peine debout et dans lesquelles les cloisons sont très fines.... Un peu cher et non commode le concept !

Points positifs: Le lit en dortoir était confortable. La salle commune a un décors stylé (surf).

Points négatifs: Acceuil plutôt brouillon. 2 salles de bain (douche + wc dans la même pièce) seulement pour tous les dortoirs. Sensation d’être entassés parce les espaces sont petits alors qu’il y a beaucoup d’occupants. Pas de petit dej ou même café / thé inclus. Manque de confiance qui transparaît dans la demande d’une caution pour la clef de l’établissement et une autre si on souhaite louer une serviette de bain (les serviettes ne sont pas incluses). Il y a même une caméra dans la salle commune.... Bref: auberge convenable mais il y a mieux et moins cher dans la même rue.

Points positifs: It was quite a long drive that day, coming from Argentina. On arrival we were welcomed by a member of staff who showed us the studio #1, on the side on the reception. But it was small, dark and with no view or outdoor space. She must have noticed our reaction because when the owner came to greet us, we were straightaway offered the cabana #7, on the top of the hill (quite a hike with groceries and luggage’s) but with an amazing view of the lake, a lovely terrace and close to the pool which was a refreshing (literally) plus after our drive on dusty roads... This cabaña was really gorgeous with a sofa curled on the side of big windows, a small wooden stove (probably very useful in the winter), a big double bedroom and a smaller one with bunks, a fully equipped kitchen with oven, a small bathroom. Of course it’s a bit old fashioned but it was very cosy and you could really spend a few days here.

Points négatifs: It’s quite far from the town centre. It’s a place to relax and self cater. Not if you want to experience the hustle and bustle of Pucón. It was thus all right for us but we might stay more in town for another stay in the region.

Points positifs: Bien equipé.point de rayonnement interessant

Points négatifs: Bord de la route passante .pas du côté du lac.

Points positifs: Very nice cabin, small but clean and comfortable and appointed with everything necessary. Solange is a very kind and helpful host, always reachable and she gave us very good tips around.

Points négatifs: Being located on the main road between Villarica and Pucon it is quite noisy even during the night. Tip: bring ear plugs

Points positifs: The owner was extremely hospitable and friendly. Accommodation dimensions are tight, and very compact shower/toilet unit, but cooking facilities are modern and cleaning was excellent. Good wi-fi connectivity.

Points négatifs: The photo used on the website is somewhat misleading - the view of the lake is only possible from the higher level units, and the site has very limited parking (if more than a couple of pick-up trucks - which are ubiquitous - park, it can be extremely difficult to park a sedan car... Acess/egress is tricky, as the hotel site entrance is straight onto the very busy (only) road between Villarrica and Pucon. Proximity to the road also leads to significant traffic noise day and night. Be aware that the rooms are self-catering, so you will have to drive into Pucon to eat if not prepared to cook in the room.

Points positifs: They were very friendly

Points positifs: Nice lobby, and dining areas. Breakfast was very nice. Plenty of parking, at least in late March.

Points négatifs: Ground floor rooms noisy, particularly night kitchen cleanup(10:30-11:00pm). Wi-fi in room spotty at best. Needed to go to lobby for adequate reception. If we were to return, we would book a room other than ground floor.

Points positifs: A most enjoyable breakfast in a nice environment. Enjoyed the design and decor of the hotel. Wooden features of hotel very appealing. Jose at front desk was exceptionally helpful during our stay.

Points positifs: Very comfortable bed and very clean everywhere. Good set evening meal which also represented excellent value.

Points négatifs: Location a little too far out of the town to be able to walk.

Points positifs: Very reasonably priced for what was offered. Friendly staff.

Points positifs: to be set in the WC, in the second story, with windows opened, looking at vehicles to pass thru the main street and people to walk. It was a new and nice experience

Points négatifs: it include breakfast in buffet format. Superior room. count with a good space and a frigobar. Clean and well decorated, bed comfortable and personnel pretty serviciable. I had only and issue but not with the hotel actually was my fault. I reserved it on Sun Feb 16th 2020 and cancelled reservation an hour after and there was no way to refund as I couldn't travel on planned date due to exceptions on my work that forced me to stay longer than expected. I wrote Hotel consergie explaining the situation and finally we agreed reschedule it but for a date that didn't fit my possibilities so I lost the money and management of the hotel didn't refund neither. I consider it unfair as I didn't cause any monetary prejudice to them as I canceled only 1 hour and I know they resaled the room for the weekend, so gain the doubt to my cost. But I understand, policies are policies however I see there should be a way to except these policies on cases where is impossible to use the reservation and where has not passed a long time since reservation upto cancelation Anyway, be careful with cancelation policies if you have some chance to have to move your holiday.

Points positifs: Very friendly staff, great dinner daily special menu, excellent cooking, happy to provide an early breakfast is you have to get out early.

Points positifs: The restaurant was good with an extensive menu Although not many staff spoke English they all did their best to assist and were very accommodating Would happily stay again

Points négatifs: It was all good. No complaints

Points positifs: We were greeted upon arrival by Juan who was excellent in the way he spoke very good English and helped us with a local tour, map and information etc.. He ensured our stay was excellent throughout. Great location and quiet at nighttime

Points négatifs: Breakfast to have more choice Heater in bedroom did not work

Points positifs: Very friendly staff Old but nice room

Points négatifs: Soft bed Coffee

Points positifs: Nothing. Never again

Points négatifs: Servicio Mal !!!!! Awful Service!!!! If I could give a rating of zero I would have done so. A lot of noise from outside the street(although we asked for a quiet room) All the furnitures and the room design is cheap and doesnt seem at all like a hotel. But Mostly,Mostly terrible service- the manager of the hotel(Hefa Johana Viollargan) treats customers with such a rudeness and disrespect , in a way I have never encountered from hotel staff so far- We sent a couple of clothes to laundry at the hotel with mentioning specifically to make our laundry seperately and not mix it together ,as well as asking not to put our clothes in the dryer machine in any case(among the clothes new expensive clothes)- we were told that we have nothing to worry about and the cleaning would be done only with gentl cold water cleaning, But it wasnt what aventually to haeppen- the next morning we got our clothes , all the clothes were mixed together and many clothes obviously shrinked and were no more useful (sign of using the dryer machine),New 200 USD Arcteryx jacket ,worn just one time ,completely shrinked. When we asked for a compensation the response from the manager was to ask us to send the clothes back to laundry with mentioning that she would try to strech the clothes and try to make the clothes bigger. Obviously we refused and asked for a compensation and not only that the manager refused to do so but also she yelled at us and told us to leave the hotel immidiately- and all done while we still had 1 hour left to CheckOut.

Points positifs: The stafff

Points négatifs: Breakfast could be upgraded somewhat

Points positifs: Cozy, very good location, very good value.

Points négatifs: Some heat fluctuations in shower water.

Points positifs: The garden is nice, but it needs a bit of maintenance. Staff is all excellent, and everything is clean.

Points positifs: Tout !! Le personnel est exceptionnel, j’ai passé une semaine formidable. L’hotel est proche de tout, tranquille, barbeuc à l’hôtel, bureau d’excursions avec des supers partenaires. Je conseille la cabalgata a el salto et l’hydrospeed ou rafting ! L’hostel est propre, cuisine très pratique. Merci !!!

Points positifs: Hôtel propre, lits confortables Cuisine équipée et fonctionnelle

Points négatifs: Attention, taxe facturée à tort, c'est le seul hostel du Chili m'ayant facturé la IVA. (à priori récupérable à l'aéroport de Santiago, oui mais si on ne passe pas par l'aéroport...) Il y a eu une soirée barbecue qui s'est terminé très tard et très bruyamment (personnes saoules cassant des bouteilles en verre dans la cour, aucune intervention du personnel pour faire cesser le bruit)

Points positifs: I can really recommend the hostel! There‘s a super nice outside area to have a barbecue or just relax in a hammock. The kitchen is fully equipped and the location is really close to the center. I‘ve been there three nights and met a lot of nice people. The staff is cleaning everyday so even if it‘s getting dirty during the day in the morning it‘s goong to be cleaned up.

Points positifs: The staff is nice and helpfull. The let me park my bike inside the patio. The excursion office is good and not so expensive. They made an Asado and it was an amazing evening. Good hot shower and good wifi.

Points négatifs: I had to take back something which has gone on the floor under the bed...could be good to clean there once. One of the toilet is really tiny for tall guy like me.

Points positifs: It was good to meet other people and do hikes. The kitchen was really well equipped and with lots of herbs and spices. The bed was extremely comfortable and it was nice to have curtains.

Points négatifs: The bathroom was always clean but it did have a bad odour most of the time (the one with the fan). When I went to check out to pay the 3 days I had extended, I was charged more than I had paid for the first 3 days. They told me because I had booked my first 3 days on booking it was cheaper on there. They didn't tell me this when I extended, otherwise I would have booked again on booking. They also wouldn't put the price to booking's prices. Left a bit of a sour taste at the end of the stay which was a bit of a shame.

Points positifs: Mary at reception was fantastic - really friendly and helpful.

Points négatifs: For some reason there is not a very social vibe created in the common room kithchen. Everybody kind of quietly sits in different corners of the room. I think one common breakfast table would enable people to socialise more.

Points négatifs: It was the worst approach in the world. I had the smell of urine in the room and the hostel didn't want to move me to another room he wanted me to pay more money.

Points positifs: Très bonne ambiance, simple et chaleureuse. L’établissement est très propre en permanence on s’y sent très bien!

Points positifs: Comfortable bed. Good location.

Points négatifs: The atmosphere in the hostel was depressing. The stuff wasn't nice. There wasn't hot water most of the time. Can't use the kitchen after check-out. The room was tiny and there was no place for the begs. The ventilation of the room was really bad.

Points négatifs: Sanitaires peu intimes

Points positifs: L'ambience au top ! Le patron et amis très convivial ! Super partage.

Points positifs: Location is seriously perfect. Right on the main street, next to the tourist center where the free buses stop; walk distance to simply everything: top restaurants, drugstores, supermarkets, tour agencies, rental cars, etc. Nice, clean and well mantained rooms. But the main star goes to the Staff. Amazingly loving and friendly, really available and proactive to help you in any and everything.. can’t thank them enough!

Points négatifs: If your room faces the main street, you will definitely hear some noise from the street, but it was bearable and didn’t disturbed our sleep. Depending on the room you get, you might get some parts of the ceiling that you should watch to not hit your head, due to the structure of the building.

Points positifs: This hotel, in an excellent location in Pucón near the bus terminals and several restaurants and shops, is fabulous: very clean and quiet, with wonderful views of the volcano, beautifully decorated rooms and common areas, lots of warm water in the bathroom at any time, and a good breakfast with many options, also for vegetarians. Last but not least, all the staff members are professional, helpful and kind.

Points négatifs: The should be more space for toiletteries in the bathroom, but my main complain is that I did not stay longer.

Points positifs: Great location, friendly helpful staff. Basic room but clean. Lovely view.

Points négatifs: Breakfast was nothing much.

Points positifs: Location is pretty good and staff is amazing. Breakfast is very good.

Points négatifs: My room was next to the street and it was really noisy at night. There was a bar right in front of the property and music played until dawn.

Points positifs: Excellent location and very good accommodation, spacious, clean and confortable. We stayed in one of the 2-bedroom apartments which is nicely fitted for a family of 4. Staff were great, extremely helpful in all our needs.

Points négatifs: The internet never worked in our apartment. Fortunately I had a local sim card and used mobile network, but the hotel should upgrade its wifi system to meet the high standard it offers.

Points positifs: Very clean and good value for money.

Points positifs: Nice view and nice cabins.

Points négatifs: Bad wifi reception in our cabin.

Points positifs: We were upgraded to a 3 bedroom villa with beautiful view over the lake, with terrace, fire, geat view from bedroom and living room. Room service was excellent. One of our best accomodation over our 3 week long Chile travel and all at unbeatable price! Environment, birds, flowers!

Points négatifs: Wifi non existent, it made planning difficult.

Points positifs: Magnifique vue, super calme !

Points positifs: The perfect view

Points négatifs: Wifi not working at all

Points positifs: Amazing views. Great cabaña

Points positifs: We had 3 bedroom cottage with beautiful lake and mountain views. Nice private patio with BBQ. Loved the wood burning stove for chilly nights. Very comfortable bed. Well stocked kitchen with everything spotlessly clean. Large unheated pool People were swimming. Hot tub too. Close to Pucon village but nice and quiet away from rush. There is hotel section too if you dont want self catering. Staff could not have been nicer. So helpful

Points négatifs: That we had to cut short our stay to try to get a flight out of Chile with borders closing

Points positifs: Beautiful views especially from upper cabanas.

Points négatifs: Internet was weak. No cafe available.

Points positifs: Everything was fabulous! We loved the wood stove and the view from the large porch.

Points négatifs: We liked everything!