All inclusiveness and he quality of the meals Staff need little bit more training in service and certain high end service customs.
The staff was friendly and the resort itself was beautiful. Awful food. Hard Bed / Mattress. Dirty linens and towels. No cell service or wifi on property(except lobby). No ocean view rooms on this property (the view is blocked by trees). Ants in our room daily. We shortened our stay. Couldn't wait to get out. This property is worth 2 stars at best.
I liked that it was clean I didn't like that they give you a bracelet to wear when you check in, and if you lose it they charge you 100 dollars and if you don't pay they lock you in the gate with your rental car and your girlfriend has to jump in the front seat and drive the car out while you hold the huge a gate and the guard tries to stand in the way of girlfriend at the wheel (she'll kill you) and if this is actually a success then they radio the police at the next traffic stop down the road and force you to come back and pay.
Staff was extraordinary!!! Especially " Angel" you are the Best!!!
That it had running water, otherwise it was a complete disaster Beds food staff gallery cleanliness
Staff and location perfect ...
I loved the treehouse feel of the upper garden view room. It was awesome that the included breakfast was actually ordering something off the menu in the restaurant. Beautiful grounds, I felt safe with the security there. The staff recommendations at the front desk were not always particularly helpful (sent us for our most expensive dinner, wrong directions for ATM, etc) - nothing super terrible, but if I have to list something that wasn't perfect, that's it.
This hotel felt like home. The food in the restaurant is very good and the vibe is relaxed and unpretentious. The hammock groves, garden & bach were beautiful.
Quiet, good setting Check out time to early.
The relaxed vibe, great staff and amazing location on the beach.
Location and staff were very nice Food was inexplicably poor given the area and opportunity. Wifi never worked and rooms were totally lacking charm. The area is rich in simple delicious cuisine and charming rooms but this hotel did not care to embrace those traditions.
The staff were so accommodating and helpful. The breakfast was huge! Beach was quiet and nice. At the end of the beach so the drive into town was a little further than it could have been. The breakfast starts at 8 which is too late if you want to go diving...we had to ask for it to go and were frustrated with how long it took when we were in a rush
Sophisticated and relaxed vibe.
A/C in an area where almost no hotel has it. Nope
The location, the room was nice and the staff. The hotel worked for us because we wanted to party that night and not having to worry about driving. The hotel is in the middle of the blvd so we pretty much accomplished that. The hotel also has a bar on the roof. The toilet wasn't working and smelled terrible. The bed was hard, there was no elevator. The only room available was in the 3rd floor. Also if you have a car good luck finding parking.
location, not too crazy crowds, peaceful, large rooms, bike rental across the road. food was not very good. not very helpful about tourist activities, and it said wifi but there was not
my room had a great view and was clean and very comfortable. i think it was too expensive for what it was, I didn´t like the breakfast. and the staff wash´t very friendly, we asked for a bottle of water one night and they told us they could´t give us one, that if we wanted one we could drive 30 min. downtown for one, with a really bad attitude.
Location. Right on the beach. Even though we weren't beachfront we had a great view from the hammock on our front porch. Large room was nice too. Good price for all inclusive. Friendly staff. Constant loud music at the pool bar ruins the ambiance of a romantic and relaxing atmosphere. We had to move down the beach to get away from it and we are not old people. Plus we could hear it in our rooms. Pavo wants to be a party location for young people with a second rate bar and outdoor dance floor which is what any hotel can do when they should be concentrating on the fact that they have one of the most beautiful locations and views in Mexico that most don't have. If I wanted to dance I could go to a club. I checked in to relax. Also do away with adjoining rooms. We could hear EVERY word said and every action in the adjoining room since it was only a single door. Also security guards were constantly annoying us because we didn't want to wear our bracelets 24/7. Aggravating. That keeps the staff rating from being excellent.
Nothing like it! A true adventure! There were a few water leaks from the above tree houses and the house music from other hotels made it hard to sleep one night.
Construction noise from 7am to 8pm
View Do not book this hotel online!!!!! We had an extremely negative experience, from not receiving the room we reserved online through Kayak. What made matters worse was Donovan, the front desk manager, addressed the situation with a very condescending tone and lack of professionalism. In the end, we never received the room we initially booked or any discount due to the fact that we had booked a higher priced room. We also witnessed other guests having similar issues with online booking, one in particular was turned away at night because the hotel was overbooked. In addition, the hotel has a small "beach", which is shared by a camping site and another hotel. The beach is full of seaweed and rocks. Fortunately for us, Tulum is such a beautiful place that we were able to enjoy ourselves, despite our stay in Azulik. If you are considering Tulum, we suggest you book elsewhere.
The large room (11) was beautifully decorated, we had a view of the ocean, king size bed, indoor and outdoor bathtub. The room was clean, free coffee all day long, free pastries and fruit. Quiet and peaceful. Very friendly staff. We spent 4 days with intermittent hot water, cold water at peak times before they changed the boiler. Don't leave any food in the room - critters come in and poop everywhere if you do. The bed was not very comfortable. The hotel's response to the hot water problem was not good: First we were told the guests before us did not have this problem. Three times they said it was fixed and to wait for 20-30 minutes but it took 2 hits for the water to get hot. Finally they changed the boiler.
Chambre spacieuse et lit grand et confortable Terrasse avec hamac Cadre verdoyant Piscine Le petit déjeuner Ambiance familiale Loin de la plage Un peu isolé (au bout d'un chemin de terre c'est pas rassurant) On entend un peu trop ce qui se passe a côté
La situation de l'hotel à la sortie de Tulum en venant de Cancun , à mi-chemin des plages ( superbe plage privée de l'hotel ) et des sites arqueologiques ; l'accueil des propriétaires et la disposition des lieux ( terrasses privatives ) qui rend cet hotel très convivial tout en préservant l'intimité de chacun ; la qualité de la cuisine proposée. Une adresse à recommander chaleureusement tant pour des couples que pour des familles.
Personnel très attentif. Cadre très agréable. Chambre confortable. Ambiance convivial.
Cadre sympathique.Ambiance familiale. Un petit déjeuné un peu "trop" continental.
l'hotel pas au bord de la plage mais avec piscine est reposant surtout après un circuit au mexique, très sympa dans jardin verdoyant, le restaurant le soir est tres bon et les prix de l'ensemble sont intéressants, le personnel et les responsables sont très sympathiques et les chambres très bien tenues ainsi que l'ensemble de l'hotel,la piscine, etc... petit déjeuner sympa aussi et possibilité de cuisine rapide pour le déjeuner au bord de la pisine rien ne m'a déplu sur cet hotel, l'accès du bord de la grande route de tulum est indiqué mais peu visible, donc il ne faut pas rater l'entree et le fait qu'ils aient aussi des chambres en bord de plage à une dizaine de kms fait qu'on nous indique l'hotel à deux endroits différents : mis à part l'accès qui n'est pas réellement un problème, rien ne m'a déçu dans cet hotel.
Le site est magnifique : piscine, restaurant sous une "palapa", vue sur le jardin tropical dense et très bien entretenu. La chambre est impeccable, le service et l'accueil très chaleureux. Le petit déjeuner inclus est très complet et varie chaque jour. Une excellente base pour visiter Tulum, profiter des plages et cenotes des environs.
Idéalement situé à quelques pas du centre du pueblo Tulum, c'est un excellent point de départ pour visiter la région qui regorge de trésors. Les proprio et le personnel sont magnifiques. On a fait bcp d'hôtels dans la péninsule, et on peut déclarer qu'ils possèdent les lits les plus confortables. Les chambres sont très agréables et n'hésitez pas à leur poser des questions sur ce qu'il y a à faire, ils sont d'excellents conseils.Ici c'est rico ou ayik'al (maya)
Hotel de charme et "familial" d'une belle tenue et d'une superbe cuisine. Les deux patrons sont fort sympathiques. Adresse à recommander absolument.
L'accueil et le suivi personnalisé...le restaurant , l'atmosphère chaleureux, petit endroit intime et mignon absence de TV dans la chambre....
Le service et les conseils du personnel
Un vrai petit paradis ...moment de détente Inoubliable Le staff était excellent, aux petits soins. Piscine de rêve dans un bel écrin de verdure! A 8minutes à pied du centre, des boutiques et des restos A 10minutes en voiture de merveilleux site de Tulum et des plages des Caraïbes En bref parfait, merci pour votre accueil.
The staff is phenomenal! Helped with setting up tours, dinner recommendations, built in concierge for Tulum. The garden is lovely, very well maintained, peaceful and has many areas set up for reading, visiting. The breakfast was simple, but good.
The hotel was really arranged to make you feel at home. I really liked the small kitchenett in the suite. Every detail was well thought. A couple of towels and sheets had iron rust stain on them. So I guess it could have been cleaner. Still pretty clean IMO.
The location is near to the restaurant and artist shops. The decoration is warm like home garden.The people in the hotel are awesome!!! they offer a lot of useful information, and tips for saving money. I lost my ID there, they help me to deliver a little mode in the room.
Excellent breakfast They wanted a % surcharge to accept credit cards
Overall fine for one night, great included breakfast! Good coffee and fresh squeezed juice. My favorite thing about being in Mexico. Cleanliness could be a little better but not terrible. The lighting was florescent ceiling lights with no reading lamps. Sounds trivial but it would be an easy fix and make the experience better.