Hôtels à Tulum

Hôtels à Tulum

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Tulum, Quintana Roo, Mexique
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Bon à savoir

Basse saison juin
Haute saison mai
  Prix moyen (nuit en semaine) : 144 €
  Prix moyen (nuit le week-end) : 240 €

mois le moins cher

74%

baisse des prix estimée

période la plus chère

108%

hausse des prix estimée

(prix moyen sur les 2 dernières semaines)

dim. - jeu.

(nuit en semaine)

(prix moyen sur les 2 dernières semaines)

ven. et sam.

(nuit le week-end)

Questions fréquentes sur la réservation d’un hôtel à Tulum

Combien coûte un hôtel pas cher à Tulum ?
Au cours des 3 derniers jours, les utilisateurs KAYAK ont trouvé des chambres doubles à Tulum à partir de 6 €. Le prix moyen est de 156 €.
Combien coûte un hôtel à Tulum ce soir ?
Au cours des 72 dernières heures, des utilisateurs ont trouvé des hôtels à Tulum pour ce soir à partir de 16 €. Des utilisateurs ont également trouvé des hôtels 3 étoiles à partir de 16 € et des hôtels 4 étoiles à partir de 43 €.
Quels sont les quartiers les plus populaires où séjourner à Tulum ?
For more information about Tulum's different neighborhoods, check out our Tulum's City Guide.
Comment trouver un hôtel à proximité ?
Découvrez nos cartes d'hôtels et trouvez une chambre à proximité.

Où dormir à Tulum ?

Avec nos cartes d'hôtels, trouvez une chambre dans le quartier idéal à Tulum : boutiques, restaurants, bars ou attractions touristiques, vous pouvez choisir votre priorité.

Meilleurs hôtels à Tulum

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Encantada Tulum - Tulum - Bâtiment
1
9,6 Excellent (147 avis)
dès 756 €
Présentation Avis
En choisissant Encantada Tulum à Tulum, vous profiterez d'un agréable séjour à seulement quelques pas de Plage de Tulum et à 3 min en voiture de Réserve de la biosphère de Sian Ka'an. Les équipements et services proposés incluent un service d'arrivée express, un service de départ express et une réception ouverte 24 heures sur 24. Un parking gratuit est disponible dans l'enceinte de l'établissement.
10,0 Excellent
Points positifs: From the friendly and extremely helpful staff, to the luxurious rooms, to the 10 second walk to the beach, to the great weather to the delicious local food and fantastic cocktails. It was one of the best trips in my life. I'll be back.
Points négatifs: I almost didn't go because of all the info on the seaweed. However, there are so many other things to do from the ruins to the number of cenotes, it wasn't an issue at all. The public beach is cleaned daily and will feed your need to get in the water. its great place to rent a cabana and enjoy the sun and surf.
9,6 Excellent
Points positifs: Encantada is the best option in tulum. Location is perfect , staff is so kind.
Points négatifs: Nothing
9,6 Excellent
Points positifs: Food was excellent as was the service in all aspects. We had the villa with no view of the beach but it was very close. The desk staff went above and beyond when we were unable to get a taxi.
Points négatifs: Nothing to note.
10,0 Excellent
Points positifs: L'emplacement était parfait, le personnel était vraiment au petit soin et très ouvert. Nous avons passé une semaine magnifique et nous y retournerions tout de suite.
10,0 Excellent
Points positifs: Simply beautiful!! An oasis tucked away from the craziness of Tulum Staff were wonderful
Points négatifs: There is no pool, however we understood that when we booked The seaweed issue made swimming unpleasant
9,6 Excellent
Points positifs: fantastic breakfast service was super professional and everyone of the staff knew us by name turndown service was spot on rooms were impeccable view was beautiful beach was breathtaking staff was very accommodating
Points négatifs: There was no actual lounging area, when it rained the hotel itself did not have any place to go except the room. The food options were a little limited. There were no hammocks on the beach or elsewhere on the property.
9,2 Excellent
Points positifs: Very cute yard, with intimate atmosphere which made everything more relaxing and private. Very clean and tidy. Big thanks to the cleaning team, which are taking care of the sand even though the sea is bringing sea weed every day (you can see the huge difference between Encantada beach and the next one). The fruits and cold lemonade every day near reception were really nice to have. The hotel staff was friendly, we served breakfast on the beach every morning thanks to them, which is awesome. The jungle vibe is soo nice!
Points négatifs: The continental breakfast contained same thing every morning and it could have been more diverse. Pricey, just like everywhere in Tulum (and not sure why - probably just because of the hype - which is un-founded). Our room was right near the air conditioning machine (placed outside) and it was a bit noisy (enough to cover the sound of the waves
10,0 Excellent
Points positifs: Everything. It’s beautiful. Absolutely loved it.
10,0 Excellent
Points positifs: This is a very small, boutique hotel. The staff is welcoming and warm. Our room was spacious, clean and cozy! Great breakfast, everything was delicious. Would recommend to everyone.
Points négatifs: Whole tulum is run with generators so be prepared to hear some noise. Unfortunatly the generator of our hotel was next to our room, my only suggestion to the hotel would be to put a glass window on the room to the side where the generator is.
10,0 Excellent
Points positifs: We spent our honeymoon at Encantada and were enchanted. Truly. We were in a building behind the one that was directly on the beach and still saw the ocean, felt the breezes. The staff was amazing!!!
10,0 Excellent
Points positifs: Best place ever. Cet hôtel fait parti de mes meilleures expériences hôtelières. Personnel au petit soin et de très bons conseil.
10,0 Excellent
Points positifs: truly above and beyond exceptional service. My Boufrined and I have never splurged on a hotel before and man did we pick the right one! The entire staff was so warm, welcoming, and went out of there way to ensure the most relaxing vacation. Including early check in and late check out. I will definitely be back to encantada then next trip to Tulum!
Points négatifs: That we didn’t stay longer!
Biwa Tulum - Tulum - Chambre
2
9,4 Excellent (440 avis)
dès 122 €
Présentation Avis
En choisissant Biwa Tulum, vous serez au cœur de Tulum, à 4 min en voiture de Gran Cenote et à 6 min de Sanctuaire des singes de Tulum. Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, un personnel polyglotte et une consigne à bagages. En échange d'un supplément, l'établissement propose une navette vers et depuis l'aéroport (disponible 24 h/24) et un parking gratuit se trouve dans l'enceinte de l'établissement.
9,2 Excellent
Points positifs: Appartement spacieux avec cuisine équipée. La piscine. Restaurants à proximité. Très bon petit déjeuner avec serveurs très accueillants.
Points négatifs: Le bruit de la rue.
10,0 Excellent
Points positifs: The hotel was beautiful! Very intimate. Staff was lovely and very accommodating, have great advice on places to visit. Location is nearby to a main strip of shopping, food, partying and the beach is close by bike or cab! Definitely would come again!
10,0 Excellent
Points positifs: The staff are great, very friendly and eager to help.
Points négatifs: The traffic noise was unbearable meaning we needed ear plugs to sleep. Breakfast was poor, even for a continental breakfast, no orange juice!
9,2 Excellent
Points positifs: The staff is very friendly. Although not advertised enough, the hotel organizes some tours and gives the guests the opportunity to customize their own trip. We booked a tour for Cobà, two cenotes and snorkeling on the coral reef. Our guide was one of Biwa’s staff: Margarito, who accompanied us during all the day. He was very kind and professional. We had the best time with him! The tours should be more advertised by the Hotel as they offer a great opportunity to discover places around Tulum in an instructive and funny way.
9,6 Excellent
Points positifs: Large comfortable room with good aircon. Comfortable beds, good shower. Close to centre of Tulum (short flat walk). Helpful staff - restaurant recommendations, places to go. Very nice pool. Bikes available to borrow.
Points négatifs: Single glazed windows with vents means that road noise travels into the room. Only x2 cups and 2 coffee pods for four people (in two bed suite). Provided on request but doesn’t seem sensible not to have as standard.
9,2 Excellent
Points positifs: Close to town, nice pool, lovely rooms, Netflix
Points négatifs: On busy road so a bit of traffic noise
7,5 Bien
Points positifs: Tidy room and helpful staff
9,6 Excellent
Points positifs: The location, cleanliness, and spacious rooms were great. The best thing about the hotel is the staff. Every single Biwa employee I met was always so friendly and helpful. They bring such a good vibe to the hotel! It made my stay wonderful! The ‘glue’ that keeps it all together is Gaby at the front desk. There are no limits to how willing she is to make your stay comfortable. She’s very efficient with every request and made my holiday go smoothly. It really would not have been the same without her. Also Rupita brings such positive energy and always brightened up my day!! Thank you for the care and attention Biwa!
Points négatifs: Noise from main road. Breakfast is ok for the first 2/3 days, but it is too basic and boring to have the same thing everyday for 2 weeks. The cafe ran out of tea and never replaced it within the 2 weeks.
10,0 Excellent
Points positifs: The staff were fabulous, very attentive, helpful and the cleaning was impeccable. The rooms were really nice and comfortable. We could walk down the town very night no problem and stroll home. We didn’t use a taxi once in Tulum. The use of the bikes were essential for going on day trips!
Points négatifs: Very standard breakfast! The bikes need a little updating.
9,2 Excellent
Points positifs: Very nice and helpfull straf, clean rooms, pool is a benefit
8,3 Excellent
Points positifs: Bonne literie. La piscine. Le personnel agréable.
Points négatifs: Manque de miroir dans les chambres. Pas de bouteilles d'eau le reste du séjour. Pas d'animations au sein de l'hôtel alors qu'il y a un rooftop. Proposer du salé aussi au petit déjeuner compris.
10,0 Excellent
Points positifs: Very smart clean and helpful staff
Points négatifs: Nothing
Jashita Hotel - Tulum - Chambre
3
9,4 Excellent (179 avis)
dès 680 €
Présentation Avis
Tulum ne manque pas de choses à découvrir; Jashita Hotel vous fait profiter d'un séjour près de la baie et se trouve à 1 min en voiture de Soliman Bay et à 8 minutes de Parc Xel-Há. Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, un personnel polyglotte et une consigne à bagages. En échange d'un supplément, l'établissement propose une navette vers et depuis l'aéroport (disponible sur demande) et un parking gratuit se trouve dans l'enceinte de l'établissement.
9,6 Excellent
Points positifs: Excellent rooms, location great
9,6 Excellent
Points positifs: Excellent food. Marvellous service. Menu excellent and pasta handmade. Bbq eve good. Fool always v good. Staff fantastic. Clemente v v entertaining. Rooms lovely.
Points négatifs: At present problems with neighbour. Need to sort. As causing noise issues which spoil guests’ enjoyment of lovely hotel.
9,6 Excellent
Points positifs: Excellent staff. kind and service oriented
Points négatifs: Everything was terrific. The only inconvenience was the sargasso. In front of the hotel was very good. But the rest of the beach was highly affected.
9,6 Excellent
Points positifs: L'emplacement idyllique, la deco, la plage, la gentillesse des équipes
Points négatifs: La présence d'un groupe très bruyant
9,6 Excellent
Points positifs: A really lovely property with conscientious staff and a wonderful swimming pool. Jashita benefits from direct beach access (with service on the beach) and a lovely rooftop bar. They also provide guests with free sangria during the hours of 1pm-2pm - a really nice touch.
Points négatifs: There is a second rooftop bar and pool which was sadly closed during our entire stay.
10,0 Excellent
Points positifs: The best hotel in the Riviera maya.
9,6 Excellent
Points positifs: The staff was great, the food was delicious, property was clean, room was awesome!
Points négatifs: Entrance to the property was a long dirt road with many potholes. It gave a negative first impression of hotel, which is a shame because everything else about hotel is outstanding. Perhaps owners could lay down gravel to make entrance more appealing.
10,0 Excellent
Points positifs: Une ambiance zen et un personel au soins
Points négatifs: RAS
10,0 Excellent
Points positifs: Everything. Beach, staff, views, rooftop, food!
Points négatifs: Cant really fault it.
9,6 Excellent
Points positifs: Very good rooms with exceptional sea and pool view. Good restaurant. Fantastic location for someone or family who looks for quite place
Points négatifs: The beach is not the best for swimming. Nice white sand but with many rocks and debris
9,6 Excellent
Points négatifs: The only negative of this place is that the waiters are too attentive. They are not “waiting” (as the word waiter implies) but rather constantly asking if everything is ok, if you want something more and so on. It creates a lot of unnecessary interruption. Instead they should be standing visible on sight, waiting for the customers to waive or otherwise call on their attention.
9,6 Excellent
Points positifs: Yes, the Croissant where excellent. Just like in Paris. The breakfast mango was fantastic and so was all food on the menu. The food for lunch and dinner was excellent. The rooms were nice and the ambience of the resort is fantastic. Clemente took really good care of us during all 10 days and made us feel like “at home”
Points négatifs: I missed a (very) small gift shop- just to buy some emergency stuff like sunscreen, tampax and the like. Does not to be a broad range, only a few items as the next shopping is kind of far away
The Beach Tulum - Tulum - Chambre
4
9,3 Excellent (316 avis)
dès 713 €
8,3 Excellent
Points positifs: I really enjoyed my room who had a rooftop jacuzzi with breathtaking views on Tulum Beach. The hotel location is great and the room / hotel give you a lot of privacy. I also liked the fact you have an assigned beach mattress. It was a great experience! I really recommend this hotel.
Points négatifs: The internet connection was very poor and closet space I find very limited.
9,2 Excellent
Points positifs: Le petit dejeuner tous les matins etaient trés bon.
Points négatifs: Tout etait parfait. Le seul problème etait que nous avons pas pu profiter de la mer de lhotel à cause des sargasses.
9,2 Excellent
Points positifs: Magnifique chambre face à la mer, le jacuzzi sur le toit, un bonheur... Très belle décoration dans tous les espaces communs Mise à disposition de vélos, bien pratique
Points négatifs: La plage est bien nettoyée devant l’hôtel, mais le problème des algues sargasses n’est pas réglé à Tulum, les bains de mer sont moins agréables du coup...
9,2 Excellent
Points positifs: The location is great. The best thing about this hotel is the staff who answers all your needs. From the bartenders, the concierge everybody was extremely nice, helpful and courteous.
Points négatifs: The beach was not really swimmable for the lenght of our stay due to seaweeds. However, this is obviously not the hotel's fault.
10,0 Excellent
Points positifs: Super friendly staff, great welcome, very attentive. Rooms are so perfect they have really thought of everything - large water bottles that are refilled everyday, robes, flip flops, beach towels already ready and a beach bag for you to use during your stay! It was all so perfect! Breakfast was great and they have 2 restaurant options, bar drinks are delicious as well!
Points négatifs: Nothing! Loved every minute!
10,0 Excellent
Points positifs: Everything was seamless. The staff were very accommodating and kind. Very trustworthy and well will be back. The beach beds are the best! So relaxing.
7,9 Bien
Points positifs: The staff is very nice, the room was great the breakfast was above average
Points négatifs: No TV no telephone service. Wi Fi worked off and on throughout the stay. The beach is loaded with that seaweed or whatever it is, not just on the sand but all in the first 10 yards or so of entering the water. Not their fault but I did book this place based on the picture of the beach online which never showed the seaweed.
10,0 Excellent
Points positifs: The Beach Tulum was amazing!!! The rooms are so beautiful! The location of the hotel was perfect and they allow you to rent their bikes for free which is perfect for riding down the street. Walking distance to all restaurants and bars. They use Whatsapp for their room service and you can choose from Ziggys or Frescos, both places had awesome food!!!! Great options for vegans and vegetarians! WiFi is slow but it does work. The pool is so beautiful and the place is quiet not like other loud hotels. It really is an amazing place to stay if your looking to stay in a tulum! Definitely would stay again!
10,0 Excellent
Points positifs: Staff and atmosphere were fantastic
Points négatifs: Nothing!
9,6 Excellent
Points positifs: Having a room right on the beach was amazing! Loved the personal dip pool! The staff is amazing and every need is taken care of! We ❤️It!
10,0 Excellent
Points positifs: The food was excellent and the service was outstanding. The resort was beautiful and peaceful.
10,0 Excellent
Points négatifs: A mini fridge in the room would have been great
Hotel Tiki Tiki - Tulum - Chambre
5
9,5 Excellent (70 avis)
dès 148 €
Présentation Avis
Profitant d'un emplacement de choix à Tulum (La Veleta), Hotel Tiki Tiki se trouve à moins de 10 minutes en voiture de Plage de Tulum et Parc national de Tulum. Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 heures sur 24 et une consigne à bagages. En échange d'un supplément, l'établissement propose une navette vers et depuis l'aéroport (disponible 24 h/24) et un parking gratuit se trouve dans l'enceinte de l'établissement.
9,2 Excellent
Points positifs: Stunning place. Really loved the 1950s look. Very quiet and relaxing. Holistika restaurant at the end of the road was great too for food and yoga classes
Points négatifs: It's a little far to walk to town but taxis are cheap and plentiful
9,6 Excellent
Points positifs: We looooooooooooooved this place. It's really, really beautiful and I love how you're never completely inside apart from when you're in you're actual room. All of the staff we spoke to were really lovely and the reception staff speak excellent English and I thought it was a very nice touch that the morning receptionist knew my name and said good morning even though that was the first time I was meeting her. The bed was very comfortable and it was really quiet at night. The shower was also pretty good, a little more water pressure and it would be perfect.
Points négatifs: Not everything on the breakfast menu is included in the free breakfast. There's a good chance this is marked on the menu but we were exhausted from a long trip so weren't at our most observant. It would be great if the waitress pointed this out before people order. However, the way this misunderstanding was dealt with was nothing but positive and polite. Also one other thing is check the photos because they are a good representation of the beautiful rooms but think it is a stretch to call them 'suites'.
7,9 Bien
Points positifs: Loved the design of this hotel. Rooms were simple but comfortable, with big bathroom. The pool and bar area are super cute too. Perfect if spending a night or two in Tulum town.
Points négatifs: The fact that the breakfast wasn’t included was a huge disappointment, as for the price you pay a night it should definitely be included. Plus the facilities they have for breakfast are not great, selection is very limited and prices are way too high. Really think that having breakfast included and improving its quality would bring higher ratings for the hotel.
9,6 Excellent
Points positifs: I really enjoyed the fact that you feel your in the middle of the jungle. The staff was very friendly. The Pool is very nice.
Points négatifs: Breakfast could be a bit richer with more options.
10,0 Excellent
Points positifs: I absolutely love this place. the place is beautiful, the staff is friendly, it's incredibly clean, and great breakfast. Great bar too. Some people have mentioned that it's a little far out of town, but I think it's the perfect distance to remove yourself from the noise of the city and only a 10 min bike ride into town.
10,0 Excellent
Points positifs: Design, personnel au petit soin. Superbe petit dej . Au calme
Points négatifs: Rien
9,6 Excellent
Points positifs: Tout, dont le cadre, le service, le petit déjeuner (formule included) complet et healthy.
Points négatifs: Rien
10,0 Excellent
Points positifs: La déco et le côté zen que dégage cet hôtel le personnel avenant et très souriant
Points négatifs: Tout était parfait
10,0 Excellent
Points positifs: Tout
Points négatifs: Hôtel au top
9,2 Excellent
Points positifs: Very serene and calming. Everything was clean and the aesthetic was on point.
Points négatifs: Small things, like no shelf in shower for shampoo and the room was a bit tight due to a large armoire.
7,9 Bien
Points positifs: We didn't like Tulum, so the fact that the hotel is a little way out of town was a bonus! The rooms and grounds are beautifully designed, and very restful. The staff were friendly.
Points négatifs: Breakfast is available, but otherwise you have to go elsewhere for food. More drinking water should be provided. It was expensive for what it is, but then that's true of Tulum as a whole!
8,3 Excellent
Points positifs: Beautiful facilities and concept (Caribbean style), especially the bar. Rooms are very comfortable (great bed) and we had a private terrace. Staff is friendly. They were very helpful in giving advices for cenotes and booking a table at a restaurant.
Points négatifs: Poor isolation of rooms, which can be a problem with some guests. Some extra charges (e.g. espresso coffee) and drinks at the bar are a bit overpriced (USD15). Location is not the best but it looks like you can rent bike and motorcycles, however this makes the place very quiet and relaxing.
Présentation Avis
En choisissant Dune Boutique Hotel Tulum - Adults Only à Tulum, vous profiterez d'un séjour au bord de la plage, à quelques pas de Plage de Tulum et à 3 min en voiture de Réserve de la biosphère de Sian Ka'an. Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 heures sur 24 et une consigne à bagages. En échange d'un supplément, l'établissement propose une navette vers et depuis l'aéroport (disponible 24 h/24) et un parking gratuit se trouve dans l'enceinte de l'établissement.
10,0 Excellent
Points positifs: Isolé, avec un excellent emplacement à côté de la plage, avec de supers restaurants. La climatisation dans les chambres mais c'est quand même un petit hôtel boutique. Toutes sortes de petits détails. Vélos à louer tout près. J'ai adoré cet endroit !
10,0 Excellent
Points positifs: Amazing location. We ate at their restaurant a few times right on the beach. Very underrated restaurant, food was wonderful.
Points négatifs: Nothing
9,6 Excellent
Points positifs: Location, service, staff
Points négatifs: If they offer all inclusive package
5,8 Correct
Points positifs: Nice staff, helpful
Points négatifs: Advertised adults only however, kids were staying. Air conditioning was not working and after numerous complaints we were moved to another room were the we lost power overnight. Expensive for what it was especially in the low season.
10,0 Excellent
Points positifs: We loved our stay at Dune Boutique!! The location is magical, the pool is a bonus and the staff super friendly and helpful. We enjoyed using the free bikes every day to ride to different destinations and also how the staff would flag us a taxi when we needed. They provide a map upon check in and explain the whole town and the best places to eat etc which we found super useful. Our room was immaculate and cleaned daily. They really just covered all bases. I would highly recommend this hotel, especially if you’re after a quiet and relaxing time. We enjoyed pina colada’s by the beach and pool every day. It was a great way to spend our honeymoon!!
Points négatifs: Nothing, they didn’t miss a detail!
10,0 Excellent
Points positifs: The staff at dune are amazing Maria comes by to say hello and see how your stay is each day at breakfast and to offer advice on things to do, sofi at reception is the happiest person and knows the area so well and had great reccomendations on places to eat that are clpse by and you can get to with the free bikes. The room is comfortable and clean with a beautiful view of the pool and ocean. Highlyrecommended and would 100% stay again
Points négatifs: Nothing, couldnt recommend dune enough
9,6 Excellent
Points positifs: Great location just off the beach and in between all good restaurants and hotspots. They give you a bike for free which is a great way to explore around. A special mention to Sophie who helped making our stay unforgettable!
Points négatifs: Nothing really, would love to go back as soon as possible
9,2 Excellent
Points positifs: Très bon accueil, manager et receptioniste très sympathiques ! La chambre était très bien, rien à redire. (Un peu chère peut être ...)
Points négatifs: Le seul bémol ce sont les sargasses aux bords de la plage ...
10,0 Excellent
Points positifs: Very clean bathroom and comfortable bed. The pool outside is a lot bigger than it seems in the photos. The staff was extremely polite and they gave us great advice on hidden places to visit and restaurants!
Points négatifs: Nothing.
10,0 Excellent
Points positifs: The staff were very accommodating to each guest they recommended places near by, the value for money is great , very clean place has very cool vibes the beach was crystal clear very clean and overall we would stay again
Points négatifs: The seaweed at this time of year ruins the beach but has nothing to do with the hotel or it’s service they do try hard to get rid of it
9,6 Excellent
Points positifs: Staff were some of the nicest we met during our entire trip to Tulum. They were incredibly warm and accommodating, service was excellent and they provided us with lots of great activity recommendations. Loved having a spot with a nice pool since it was seaweed season for the ocean. Rooms were comfortable and a good size. Bike rentals were also free, which was such a lovely perk - they are not free at all hotels in Tulum.
10,0 Excellent
Points positifs: Everything! Dune is wonderful. So lovely and picturesque. The staff is incredible - helpful and quick. Cannot say enough great things.
Points négatifs: Nothing.
10,0 Excellent
Points positifs: Exceptionnel ! Le cadre est vraiment agréable ! Le personnel aux petits soins. Je recommande à 100 % !
Présentation Avis
Tulum ne manque pas de choses à découvrir; Mi Amor - Adults only Colibri Boutique Hotels vous fait profiter d'un séjour près de la plage et se trouve à moins de 5 minutes en voiture de Plage de Tulum et de Playa Paraiso. Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 heures sur 24 et un personnel polyglotte. En échange d'un supplément, l'établissement propose une navette vers et depuis l'aéroport (disponible 24 h/24) et un parking gratuit se trouve dans l'enceinte de l'établissement.
10,0 Excellent
Points positifs: La nourriture était incroyable. L'un des meilleurs restaurants de Tulum. Le petit-déjeuner, le dîner et le souper, le désert ... parfait ! L'emplacement était formidable à la périphérie du centre-ville. Très intime et romantique. C'était exactement ce qu'il nous fallait.
10,0 Excellent
Points positifs: We adored our stay here, this is an absolute GEM. After being greeted with a specialty cocktail on the house, everything was taken care of by the exceptional staff. Dinner on the property, even though it is a extra expense is a fabulous investment. Breakfast was wonderful with many options and delicious food, included in the price of our stay. The infinity pool and the cabanas on the rocks were priceless to us. Turn down service with evening tea, a location to die for (5 min walk to playa paraíso and a couple of kilometers from the yoga/shopping area), and an accommodating staff who was willing to keep our luggage for a full 8 hours after check out rounded out the experience of a lifetime.
7,9 Bien
Points positifs: Friendly and helpful staff. Good food. Pretty setting.
Points négatifs: No drawers or shelves in the room to unpack clothes. Only hanging space.
10,0 Excellent
Points positifs: Magnifique hôtel, excellent petit déjeuner. Restaurant de l'hôtel excellent. Piscine superbe. Très belle chambre. Cours de yoga le matin sur la terrasse . Hotel situé près des ruines mayas. Nous y reviendrons !!
10,0 Excellent
Points positifs: The staff was friendly and very accommodating. Our stay on the property was exactly what we needed to reconnect and relax.
10,0 Excellent
Points positifs: EVERYTHING! the staff (especially Dominique and anny), the guys at the restaurant/bar/pool and actually everyone were so welcoming.
Points négatifs: There is nor enough room in the closet (or a place to keep the luggage). The curtains doesn't close completely.
10,0 Excellent
Points positifs: The gorgeous view of the water and the amazing private jacuzzi we had on our room’s deck.
9,6 Excellent
Points positifs: The staff were friendly and attentive and the food was out of this world. Gutted we had to leave so early on ourdepartureday and missed breakfast(although they did prepare us something to go!)
10,0 Excellent
Points positifs: It was fantastic. Great hospitality. The food was excellent. Extremely noce views and a great location. My wife and I loved it. Its one of the best properties we have stayed at in the western hemisphere. Special shout out to dominique who was the concierge and was extremely warm and helpful as well as anny who was extremely warm and welcoming. Would rate the hotel and the staff extremely highly and i would strongly suggest this as a place to stay in tulum/ for a nice weekend trip. Fantastic from start to finish.
9,2 Excellent
Points positifs: Location. Architecture. Staff
Points négatifs: Limited menu. Limited wine list.
9,6 Excellent
Points positifs: Tres bel endroit face à l océan Jolie piscine à débordement Personnel aux petits soins, très accueillant Chambres bien aménagées avec goût Bon restaurant
9,2 Excellent
Points positifs: Le petit déjeuner était très bon, de manière générale, nous avons bien mangé à l'hôtel.
Points négatifs: Plus de rangements dans les chambres
8,3 Excellent
Points positifs: Très bon petit-déjeuner, restaurant de qualité. Accueil très chaleureux. Très joli site. Chambres confortables et très bien décorées. Belle vue sur la mer.
Points négatifs: L'accès à la mer est compliqué parce qu'il n'y a pas de plage, il faut escalader les rochers : un peu dangereux quand il y a des vagues. Il manque un petit ponton d'accès à la mer ... Un peu excentré de Tulum plage (boutiques, restaurants, plage de sable): il faut louer des vélos ou une voiture.
Ana Y Jose Hotel & Spa Tulum - Tulum - Chambre
8
9,1 Excellent (299 avis)
dès 435 €
Présentation Avis
Tulum ne manque pas de choses à découvrir; Ana y Jose Hotel & Spa Tulum vous fait profiter d'un séjour au bord de la plage et se trouve à 1 min en voiture de Plage de Tulum et à 5 minutes de Réserve de la biosphère de Sian Ka'an. Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 heures sur 24 et un personnel polyglotte. En échange d'un supplément, l'établissement propose une navette vers et depuis l'aéroport (disponible 24 h/24) et un parking avec voiturier se trouve dans l'enceinte de l'établissement.
10,0 Excellent
Points positifs: Merci Ana et Jose ! On a passé notre anniversaire de 10 ans de mariage à Tulum. Son emplacement est idéal. Il est très relaxant. Personnel très attentif. Notre chambre nous a fait sentir comme des VIP !
5,8 Correct
Points positifs: Hotel is so nice
Points négatifs: They do not tell you that some rooms like one called Ana and other Jose are located just a few meters from the main street and the noise is horrible, trucks, cars and motorcycles are passing all day and night, it is impossible to rest and get relax with that noise. They should warning you about it in their website. Definitely I won’t book in this hotel again.
7,5 Bien
Points positifs: l'emplacement de l'hôtel est très bien. Chambre avec vue sur l'océan sublime restaurant de qualité
Points négatifs: il y avait des algues donc on n'a pas pu se baigner, mais ce n'est bien évidemment de la fête de l'hôtel qui subit aussi cette situation.
10,0 Excellent
Points positifs: Breakfast menu was great - local cuisine options as well as typical breakfast options, complimentary basket of pastries and fruit was great Room was huge and modern and had access to semi-private pool (Room name: Atardecer) Hotel grounds are beautiful and always clean. Great facilities incl outdoor bathroom/showers and towels Location is great very close to many bars, shops and restaurants - better location than some of the fancier hotels further down the road Seaweed problem is everywhere although much less noticeable at Ana y Jose
Points négatifs: Bicycles for hire looked old and unclean - dispute with hotel about bicycle wanted refund after short use due to its old appearance but hotel staff were adamant because contract was signed I had to keep bike and did not consider offering me refund nor alternative newer bicycle
9,6 Excellent
Points positifs: The staff at Ana y Jose was excellent, whether at the lobby, by the pool, or on the beach, everyone there made you sure that you had everything you needed. The included breakfast was fantastic, especially the assorted breads and the Mexican dishes.
Points négatifs: The room needs more space to put away clothing. We had a smaller room located near the pool that we enjoyed but the lack of a dresser was a bit uncomfortable at times.
9,6 Excellent
Points positifs: Everythis was perfect!
10,0 Excellent
Points positifs: Absolutely stunning and great location to all the fun spots. Perfectly placed to be out of all the commotion, too. We loved our room. Highly recommend requesting the one with a connecting pool. The staff coordinate with my friends to make my bachelorette super special!
10,0 Excellent
Points positifs: Ana y Jose is a beautiful property with an attentive staff. The daily breakfast was amazing.
Points négatifs: n/a
9,2 Excellent
Points positifs: The place was so tasteful and extremely comfortable in most respects. The staff were wonderful, helpful and kind. The room was beautiful and extremely well maintained. The view and beach set up was so perfect and Thoughtful in not being overdeveloped.
Points négatifs: The only bummer was the extremely loud traffic on the road . Our room, albeit wonderful, was right on the road and we had great difficulty sleeping because of the trucks etc. The staff were as accommodating as they could be to remedy the situation but there is little you can do. Tulum is overdeveloped.
7,5 Bien
Points positifs: Great location, services was great at times, others a bit slow. Beach service was very good! The seaweed in the water and on the beach made swimming impossible and looking at the water not pleasant, not the properties fault, but something to consider. Our room, next to pool could be noisy at times when kids were swimming. Spa service was fantastic first time, not nearly as good second time. Bed was great!!
Points négatifs: Price a bit high for what you get. Seaweed in water and on beach. Food selection did not work for us, so only ate breakfast here and ordered French fries on the beach.
10,0 Excellent
Points positifs: Service
8,3 Excellent
Points positifs: L hôtel est bien situé, bien conçu , avec peu de chambres, ce qui le rend très agréable. Personnel aux petits soins. Le prix est élevé par rapport au reste du Mexique.
Points négatifs: Bar et restaurant agréable mais pratiquant des prix plus élevés que les établissement de même standing au Mexique.
9,2 Excellent
Points positifs: The Breakfast was delicious, the beach was heavenly, and the space was intimate and cozy. The pool was a great addition with our young daughter.
Points négatifs: the rooms were dark but that didn't matter if you spent the day on the beach.
Palms Tulum Luxury Hotel - Tulum - Bâtiment
9
9,1 Excellent (295 avis)
dès 138 €
Présentation Avis
En choisissant Palms Tulum Luxury Condo Hotel, vous profiterez d'un séjour en plein centre de Tulum, à 3 minutes de voiture de Gran Cenote et à 6 minutes de Parc national de Tulum. En échange d'un supplément, l'établissement propose une navette vers et depuis l'aéroport (disponible 24 h/24) et un parking gratuit se trouve dans l'enceinte de l'établissement.
10,0 Excellent
Points positifs: Tout était super
Points négatifs: N/A
10,0 Excellent
Points positifs: Very friendly and accommodating front desk staff. Got us a room last minute for a great price. The location was walking distance to the main drag with wonderful restaurants and shops. Close to the bike path where I went for my morning run. Room was spacious and the bed was amazingly comfortable.
Points négatifs: Pool was closed for cleaning the evening we checked in but open again the next day.
10,0 Excellent
Points positifs: Le service, l’accueil, la disponibilité du personnel, l’équipement, la propreté, le petit déjeuner de très bonne qualité !
9,6 Excellent
Points négatifs: Very small pool and most of the time its in the shadow
9,2 Excellent
Points positifs: I expected a room, instead we got an entire apartment! Very clean, modern and well equipped. The free use of bikes was perfect for the area. The location is extremely strategic, near a crossroad leading to everything you want to see/do during your stay.
Points négatifs: The wifi was unusable in our apartment (top floor). Breakfast is in another (very nice looking) hotel close by. We didn't mind the walk but the breakfast area was extremely hot, fans would be appreciated.
10,0 Excellent
Points positifs: Room was perfect, spacious and clean, with air conditioning and a luxury bathroom. Breakfast and its ubication was fine. It would be nice a bit of variety in the breakfast menu. Chedraui supermarket is very close to the hotel (500mts approx.) and kitchenette was equipped with sufficient food preparation utensils and a small dining room very comfortable and convenient. Service staff was always friendly and available to answer our questions promptly and effectively.
Points négatifs: Wi-fi signal reached the rooms with poor intensity and also rooms are not very quiet, you can hear people talking outside in the pool.
9,2 Excellent
Points positifs: Nous avons aimé les beaux volumes de cette appartement, l'espace cuisine très pratique, la salle de bain et la chambre (avec lit King size) étaient spacieuses aussi ... l'hôtel était bien situé, pas de bruit et proche du centre ville et pas très loin de plage qui ne nous a pas manqué car souci des algues ... La piscine ne fonctionnant pas, l'hôtel nous a permis de disposer de la piscine de l'hôtel ELEMENT à côté de celui ci où nous prenions notre déjeuner qui était très bon d'ailleurs. Le prêt des vélos est un vrai plus et nous avons pu en profiter pour aller jusqu'à la plage, très pratique.
Points négatifs: Rien
10,0 Excellent
Points positifs: The staff was very friendly, and the room was very clean and comfortable. Nohely and Oscar from the staff were incredibly friendly.
Points négatifs: N/A
8,8 Excellent
Points positifs: Nice hotel, very clean. Specious room and comfortable bed. Breakfast was good, served at the beautiful terrace in the hotel close by, few minutes walk.
Points négatifs: Breakfast stuff at the other hotel (were breakfast was served) was slow. Clean plates would run out and we had to wait to get a clean one. We had to wait for coffee and fruits to be replenished. It looked like they are busy preparing other food that wasn’t served for the breakfast.
10,0 Excellent
Points positifs: Comfort
Points négatifs: Great confortable place
9,6 Excellent
Points positifs: For us it was the ideal location. Close to the ruins site and town centre. Easy walking distance to our favourite restaurants. Easy access to shuttle buses and taxis. The apartment was Very spacious and modern. It had all we needed. It was fantastic, we thoroughly enjoyed our stay!
Points négatifs: The wifi was a bit hit and miss. We had to sit on the balcony to get a decent signal
10,0 Excellent
Points positifs: This hotel was absolutely perfect: the staff members were truly nice and helpful, the room was amazing and the location was the right fit for our stay. Do not miss this one ;)
Points négatifs: Nothing to add here: we had everything we needed.
9,2 Excellent
Points positifs: Apartment with a very nice size, got kitchen and all the amenities, very confortable. Blockouts are perfect for having no light in the morning. They gave bicycle for free. People from the place are very nice, kind and helpful.
Points négatifs: The noise cleaners make in the morning while cleaning another room. Breakfast in another place.
Elements Tulum Boutique Hotel - Tulum - Bâtiment
10
9,1 Excellent (242 avis)
dès 139 €
Présentation Avis
En choisissant Elements Tulum Boutique Hotel, vous profiterez d'un séjour en plein centre de Tulum, à 4 minutes de voiture de Gran Cenote et à 6 minutes de Plage de Tulum. Les équipements et services proposés incluent une réception ouverte 24 heures sur 24, un personnel polyglotte et une consigne à bagages. En échange d'un supplément, l'établissement propose une navette vers et depuis l'aéroport (disponible 24 h/24) et un parking gratuit se trouve dans l'enceinte de l'établissement.
9,6 Excellent
Points positifs: Beautifully decorated hotel with a very relaxing environment. The rooms were spacious and very comfortable. The staff we very accommodating. Breakfast had a great selection of food, with a lovely view over Tulum. They have bikes that you can borrow for the day for free which is great for getting to the beach and the ruins.
Points négatifs: Not a great deal to do in the surrounding area but about a 15 min walk into the main town for restaurants etc. There are a few sun beds around the pool but can get busy.
9,6 Excellent
Points positifs: Is close to downtown, breakfast is nice!
8,8 Excellent
Points positifs: Très bel hôtel moderne et bien décoré. La chambre était spacieuse, lumineuse et le lit très confortable. Prêt de vélo possible. Piscine agréable. Petit déjeuner buffet.
Points négatifs: Le petit déjeuner est servi jusque 11h mais en arrivant à 10h30 il n'y a plus rien. L’hôtel est assez bruyant (travaux à côté), bien que l’hôtel n'en soit pas responsable il pourrait être intéressant de prévenir les clients. Il y a également du bruit le matin lors de la mise en place du petit déjeuner (au 4 ème étage). Je n'ai pas toujours trouvé le personnel de l’accueil très sympathique.
8,8 Excellent
Points positifs: Really lovely hotel which has been finished to a high standard. Placed between the town and the beach so easy to get around. Have free bikes that you can use as part of the hotel which we used for visiting various cenotes.
Points négatifs: Water stopped one evening for 12 or so hours, which was apparently all over Tulum however I wasn’t 100% whether this was the truth or a lie, as we asked restaurant staff by the beach and they said this wasn’t an issue there. But the hotel staff didn’t seem to be bothered and I would have expected someone to come knock on rooms when this first happened explaining the situation. Instead we went down to reception as were all the other guests and every time the receptionist was acting surprised as if this was the first she had heard of it.
9,6 Excellent
Points positifs: Le confort, l'emplacement, le calme, les vélos à disposition. Je recommande.
10,0 Excellent
Points positifs: The property was modern, clean and in an excellence location. The staff were very helpful and we felt we made a great choice for a hotel in Tulum town. Free bikes included for a trip down to the beach. Spacious rooms and great location.
8,3 Excellent
Points positifs: - Very clean and big rooms with a very nice design and a lot off comfort. - Free bikes to rent at the hotel - Nice and good breakfast with a lot of options. - Free parking at the hotel. - 5 min bike or 15 min walk to centre of Tulum. - Very fast wifi.
Points négatifs: - A bit far away from the beach, with the bike 20-30 min biking. - Pool not to big wich is no problem for a city hotel but only 4 chairs to sit at the pool is not enough.
9,6 Excellent
Points positifs: Great new boutique hotel. Loved our room, it was large with a comfortable bed, great shower and very efficient air-conditioning! All felt very new and clean. It’s an easy 8-10 minute walk to the main food area.
5,8 Correct
Points positifs: Beautifully decorated. Very comfortable bed. Good facilities. Friendly reception staff at first.
Points négatifs: We were made to pay 400 pesos for a bed sheet which had a stain on it which the hotel claimed they could not get out. You are warned on checkout that they charge for stains on towels or bed sheets so we were EXTRA careful not to make any. A few days into our holiday we were shown at Reception a sheet with a very large yellow stain on it which we would have definitely noticed ourselves if we had done it. After trying to explain it was not made by us reception staff spoke to the cleaners. After discussing it back and fourth for an hour they came back and said that the stain happened in the washing machine and that they would look into using a different detergent for their washing machines in the future?? Basically saying the stain was at their fault yet we were still made to pay 400 pesos after this comment! Such a shame because it’s a beautiful hotel but this is just not good customer service. We ended up checking out early as we felt lied to and victimised.
6,7 Bien
Points positifs: The front desk staff was amazing. Free bikes to ride is a bonus. The pool is a nice size. The location of the boutique is great, not far from everything!
Points négatifs: The food could have been better. You’re warned about stains on towels and wash cloths but they are not the cleanliness. The staff entered my room without permission and moved my belongings around. I could not find my money for about 20 minutes. When I asked questions, none of housekeeping spoke English.
10,0 Excellent
Points positifs: The hotel is perfect for anyone staying in Tulum. It is very close to the Hotel Beach zone. Taking a taxi to any of the beach clubs is very reasonable (150 pesos or about $8). And there are plenty of great places to eat at in the Hotel zone. Easy to take a cab to the Tulum ruins from Elements Hotel as well (very close). What I liked the most is that Elements is like a 5 star hotel. Very luxurious. Spa like bathroom and very comfortable beds. TV included in the room. I chose to get one on the bottom floor and my room's view was of the pool. Breakfast is included and is on the rooftop of the 3rd floor (4th floor is roof top). Wifi is strong. This is an issue in Tulum. The further one travels down the hotel zone away from town, the lack of cell signal on your phone, and also wifi gets spotty at the hotels. Elements has a strong wifi signal and one can also use their cell phone due to the proximity to town. Great hotel. I highly recommend Elements Hotel to anyone traveling to Tulum. Very beautiful hotel and the owners plan on building another hotel soon at a different location.
Points négatifs: There isn't anything to dislike. They do not have an elevator, so one can always get a room on the first floor if you do not wish to walk up 3 flights of stairs. That's the only draw back. This hotel is beautiful.
9,2 Excellent
Points positifs: Breakfast buffet was very good on the rooftop terrace. Rooms where big and very clean, with an amazing shower. Swimming pool was nice and the location was good, in between the city centre and the beach. The free bikes were a big plus, we used them to bike to the beach, the ruïns and to the city centre.
Points négatifs: Nothing, we have a great stay!
Habitas Tulum - Tulum - Chambre
11
9,0 Excellent (1 192 avis)
dès 507 €
Présentation Avis
Tulum ne manque pas de choses à découvrir; Habitas Tulum vous fait profiter d'un séjour au bord de la plage et se trouve à moins de 5 minutes en voiture de Plage de Tulum et de Playa Paraiso. Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 heures sur 24 et une consigne à bagages. Un parking gratuit est disponible dans l'enceinte de l'établissement.
9,4 Excellent
Points positifs: L'ambiance, la conception, la qualité de son service, superbe vue
Points négatifs: Les moustiques
9,6 Excellent
Points positifs: Everything in this hotel is amazing
Points négatifs: There is nothing like this
10,0 Excellent
Points positifs: Beautiful thatched huts with luxury modern facilities, close to nature. Very charming staff, excellent food and the activities were an unexpected delight! A blissful experience overall!
9,6 Excellent
Points positifs: The beds were super comfy, beautiful hotel, excellent view, great food and I’d recommend to join one of the activities they offer their guests. Very relaxing ☺️. It was an inspiring stay and we’d def return!
7,9 Bien
Points positifs: La proximité de la mer La vue sur mer La piscine L’originalité de l’accueil sous la tente
Points négatifs: Petite condescendance du personnel Hôtel sans enseigne très difficile à trouver Combat de ratons laveurs en pleine nuit juste au-dessus de notre lit, sur la toile de tente, effrayant ! (Résolu par la réception de l’hôtel) La douche et les wc extérieurs à la chambre Le bruit de la climatisation
9,6 Excellent
Points positifs: An incredible and memorable facility with the most amazing rooms and pool/beach area in Tulum. The ocean front rooms are more than worth the money and the perfect place to stay with a significant other. The spa services were the best I’ve ever had; my husband and I were so grateful for the complimentary bath therapy we received to celebrate our marriage that we both booked 80 minute massages for ourselves the next day. We will be back to Habitas!
8,8 Excellent
Points positifs: The staff was nice to us! When we ask to use the shower after Check-out, they let us use the extra shower room and that was so helpful! I appreciate for your all help:)
10,0 Excellent
Points positifs: Hôtel magnifique, tout est fait pour se sentir détendu et le personnel est aux petits soins. Des activités très fun sont prévues tous les jours auxquelles il est possible de participer (dégustation de Mezcal, film en plein air, yoga...). La nourriture est délicieuse. Je recommande fortement !
Points négatifs: Rien
5,4 Correct
Points positifs: 1. Replied to email efficiently and patiently, all staff are friendly & warm-hearted 2. Ocean-front-room is really close to the ocean 3. The environmental-friendly hotel supplies & unlimited drinking water & showers are characteristic 4. The little swimming pool is sea-facing and featured:) water is not cold! 5. The view of the ocean-front-room is not bad, though there is much algae and water is not as blue as in the advertised pic 6. Bicycle & motorbike rentals: you’d better book in advance! Because it takes time to bring the vehicle from outside rental shop to the hotel
Points négatifs: 1. beverage tasted not very good; 2. The tip we have left seems to be "forgotten" and we were REMINDED for more tip by an friendly attitude when leaving; 3. Guests were not informed: due to the hotel's interior design, you can’t take large luggage through the gravel road to your room by yourself; 4. The air conditioner did not work well to cool the room due to the architecture itself; 5. can’t properly open the glass door facing to the ocean; 6. One of the 4 lighting in our bedroom did not work; 7. there is almost no Wi-fi in ocean-front-room # 5 8. The location is not as close to Parque Nacional Tulum as advertised. Have to drive there
8,3 Excellent
Points positifs: atmosphère, pool, friendly staff
9,6 Excellent
Points positifs: very good food, very carefully crafted recipes 10/10
Points négatifs: Breakfast should be included in room rate.
10,0 Excellent
Points positifs: Amazing place to be in with immediate access from the room to the beach
Points négatifs: Nothing
9,6 Excellent
Points positifs: We stayed in the tent with private pool. Probably the the best room I have ever stayed in. I would love to try the ocean front. But they are pricy
Points négatifs: The seaweed is really terrible. But that’s not the hotels fault.
Be Tulum Beach & Spa Resort - Tulum - Chambre
12
9,0 Excellent (739 avis)
dès 1180 €
Présentation Avis
En choisissant Be Tulum Beach & Spa Resort à Tulum, vous profiterez d'un séjour au bord de la plage, à deux pas de Plage de Tulum et à 3 en voiture de Réserve de la biosphère de Sian Ka'an. Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 heures sur 24 et un personnel polyglotte. En échange d'un supplément, l'établissement propose une navette vers et depuis l'aéroport (disponible 24 h/24) et un parking gratuit se trouve dans l'enceinte de l'établissement.
7,1 Bien
Points négatifs: Hotel concept, design, location, rooms are extraordinary. But. Do not expect service, Be Tulum is more like super exclusive Bed and Breakfast type of hotel. Think they feel strong monopoly position in premium segment and are not inclined to deliver premium service, why would they, people still come because premium is in scarcity here. Lots of little things we did not like on the service side that irritate: there was no EU adapter at reception (taken by other hotel guests) so they got one for us and wanted to charge 25 USD; recommended restaurants in Tulum which were super retail type of central location restaurants (did not match our request of the restaurant type); did not know what is happening in town in terms of recreational program/events -had to squeeze info by making them look it up in the internet; were not listening what we want from excursions/not very aware re excursions - said we cannot go to national park alone (Punta Allen as one of destinations there) and need guide to escort us there – offered private tour, of course. Well, that is not true, guide is not obligatory to go to the park; sauna - first they say its free for 1 hour, then at the SPA reception they say we cannot use it unless we book a massage, then at hotel reception they say it is possible only during certain time slots. No major defaults, but fails come one after another and overall impression is that personnel is not informed, is too relaxed and just don’t care, have a feeling that management is not present here. Sadly, my cell phone was stolen, left it outside the room next to our private swimming pool in our private area before going to bed and in the morning it was bye bye....should have warned that this happens here. Instead, upon check-in we were told that everything we leave at the hotel territory will be collected and returned. Someone from reception followed with comments later that all staff was checked and no phone was found- as if I care about the process.
5,0 Correct
Points positifs: The food was ok
Points négatifs: the service wasn”t good, the room didn”t have cortains ; all the sun wake you up at 6:00 am, the beach was nasty because of the alges and last and worst my kid got sick back home , I told the concierge they didn”t care about it and I had to leave one day before and they made me pay the last night. I was waiting for a better service and people to be more human.
10,0 Excellent
Points positifs: Very comfortable, private, beautiful property with gorgeous big rooms. Room service and turn down service were always done promptly and Mariana who checked us in, would touch base with us every breakfast asking if we needed anything. Also breakfast everyday was delicious.
9,2 Excellent
Points positifs: Atmosphere Staff Design
Points négatifs: Private pool not totally private
8,3 Excellent
Points positifs: Le granola du petit déjeuner un grand moment
9,6 Excellent
Points positifs: The hotel is located in the middle of the jungle bordering the beach. Simply the most amazing location one could imagine.
10,0 Excellent
Points positifs: Hôtel incroyable, notre chambre était parfaite décorée avec beaucoup de goût, les deux restaurants sont incroyable et le personnel très agréable. La plage de l'hôtel est paradisiaque et notre séjour restera à jamais gravé dans notre mémoire.
9,2 Excellent
Points positifs: The property is beautiful. You feel like you are in a jungle. It is all kept beautifully by the staff. One of the best hotels I’ve ever been to. You will not be disappointed by BeTulum. It is a bit like Disneyland, perfectly manicured.
Points négatifs: There wasn’t anything I didn’t like about the property but I will say that there’s a terrible seaweed problem and therefore no pristine beaches in all of Tulum. The clear water and white sand beaches no longer exist as before and the entire community need to do something about it . Until then it isn’t somewhere I would return to
10,0 Excellent
Points positifs: Le Be Tulum est un bijou, la déco magnifique, les chambres très belles, le restaurant excellent. La plage est aménagé avec beaucoup de goût. Le Be se soucie de l'environnement, pas de plastique, des poubelles de recyclage partout, protection des lieux où les tortues pondent. Je recommande vivement, séjour parfait
9,2 Excellent
Points positifs: ambiance design plage gastronomie
Points négatifs: La tranquillité dans les chambres vs le bruit de la clim et certains moteurs entre le restaurant et les premières chambres (même si nous avons été déplacés dans des chambres plus confortables, l’encadrement a été super). Last, la fumée du restaurant grill devrait être solutionnée également, sinon c’était parfait !
9,6 Excellent
Points positifs: The layout and how friendly the staff was
Points négatifs: It was a bit pricey for the room but the amenities made worth
5,8 Correct
Points positifs: The gril in the front desk was soooo rood to us!!!! And it’s very expensive so I expected better
El Pez Colibri Boutique Hotels - Tulum
13
9,0 Excellent (170 avis)
dès 518 €
Présentation Avis
Tulum ne manque pas de choses à découvrir; El Pez Colibri Boutique Hotels vous fait profiter d'un séjour au bord de la plage et se trouve à moins de 5 minutes en voiture de Plage de Tulum et de Playa Paraiso. Les équipements et services proposés incluent une réception ouverte 24 heures sur 24, un distributeur automatique / des services bancaires et du café dans les espaces communs. En échange d'un supplément, l'établissement propose une navette vers et depuis l'aéroport (disponible 24 h/24) et un parking gratuit se trouve dans l'enceinte de l'établissement.
8,3 Excellent
Points positifs: The location and the room
Points négatifs: The breakfast consists in a menu and you may choose only some foods, I prefer a la carte menu
9,6 Excellent
Points positifs: Proximité de la mers Petit-déjeuner copieux et excellent Le restaurant était savoureux Personnel très avenant auprès de la clientèle (cocktails de bienvenue, thé ou café le matin et l’après-midi à la chambre)
7,5 Bien
Points positifs: The room was lovely - well-designed and very comfortable with a sea view. Breakfast was good, as was happy hour. Helpful staff who changed my booking after a bereavement. It was a privilege to see the turtles laying their eggs on the beach.
Points négatifs: The seaweed issue really spoils the outlook. All day, men are hard at work trying to clear it but it is a constant, thankless battle and the amount of seaweed means you can't swim in the sea (the photo on the bookings.com website is deceiving). I would not have booked this hotel had I been aware of the situation. In addition, I paid a lot for the room. There were lots of good offers in Tulum because of the seaweed and I felt I was penalised for booking in advance (the cancellation policy is strict). The tipping is also annoying. Even when breakfast was included, we were invited to tip and at every other opportunity too. Surely hotels of this calibre should pay staff a decent wage so that tipping is a welcome addition? The water in the swimming pool was bath temperature.
8,8 Excellent
Points positifs: - L’accueil - Petit déjeuner très bon , surtout le BRUNCH! - Petite plage avec œufs de tortues protégés X. C’est super car l’hôtel est dans un esprit de préservation de l’environnement - La chambre directe sur la plage avec le jacuzzi exceptionnelle - Petites attentions le soir : thés, cafés, petits chocolats
Points négatifs: - La piscine à l’arrière de l’hôtel. Trop petite - La plage : ATROCE ! Infestée d’algues... Et c’est comme cela TOUT le long de Tulum malheureusement ...
5,8 Correct
Points positifs: La chambre face a la mer un reve
Points négatifs: La vue avec une tonne d algue dans la mer
10,0 Excellent
Points positifs: The personnel is simply amazing. Special remarks to Denise and to Edwin, they were always attentive, and carefull with my family.
Points négatifs: The amount of sargassum, but we understand this is not a problem of the hotel, and we appreciated the entire day efforts of the team to clean the beach.
7,9 Bien
Points positifs: The staff were super friendly and always eager to help. Breakfast was great, you get a choice of a starter and a main breakfast dish. We didn't eat dinner in the hotel but it seemed popular. Aircon was perfect, beds were so comfy! Coffee delivered in the morning and tea in the evening was amazing! Such a lovely touch. The hotel has a few sister hotels, all of which you can use. La Zebra is amazing, the beach is beautiful and the food is great. We did love our stay here, with a bit more attention to detail this hotel could be great.
Points négatifs: A few things were amiss. We were told before we arrived that there was daily yoga at 7am in the sister hotel (Mi Amor). After we checked in I asked for the details, only to be told 'it's not on this week', which was disappointing. I asked for details of an alternative and the concierge promised to let me know, but never did. The phone in our room was broken when we arrived. Our room was really nice, but smaller than it looked in pictures. The cleaners left our room 'half done' a couple of times, and even left behind a list of all the personal details of all guests in the hotel (including dietary needs etc) on a clipboard in our room one day, oops! The bikes cost 220 MXP per day, the hotel we'd stayed at previously (much cheaper than El Pez) had them for free. Totally not the hotel's fault, but the beach here has brown water (even when Sargaso is removed) and the rest of Tulum is picture perfect blue. We spent our beach days at La Zebra instead (sister hotel) which is the perfect solution.
9,2 Excellent
Points positifs: Very nice houses by the sea
Points négatifs: Quite long waiting time for breakfast because we were a group of 8
10,0 Excellent
Points positifs: Tasteful decorated rooms - great breakfast and overall service
Points négatifs: Excellent breakfast but you should not be in a hurry as quite long
8,8 Excellent
Points positifs: the staff were so friendly. there was great care taken with the turtles nesting at the time we were visiting.
Points négatifs: not really an ideal beach as difficult to swim at but rooms facing the sea made waking up a pleasure.
7,5 Bien
Points positifs: Staff and service provided by hotel. Whale shark tour promoted by hotel.
Points négatifs: The sea in front hotel was full of zargaso (seaweed). It was impossible take a swim, o whatever in the sea.
2,9 Médiocre
Points positifs: the room
Points négatifs: the service was very poor and the staff expected tip for any basic thing every day. They were forcing and asking directly for tips. any additional basic servies like bikes are paid extra. The beach is small. I got food poisoned in the hotel restaurant
Villas H2O - Tulum - Chambre
14
9,0 Excellent (160 avis)
dès 119 €
Présentation Avis
En choisissant Villas H2O, vous serez au cœur de Tulum, à moins de 10 minutes en voiture de Gran Cenote et de Sanctuaire des singes de Tulum. Les équipements et services proposés incluent un service d'arrivée express, un service de départ express et des journaux gratuits dans le hall. Un parking gratuit est disponible dans l'enceinte de l'établissement.
5,4 Correct
Points positifs: Cadre et déco
Points négatifs: Propreté limite et personnel déconnecté
9,2 Excellent
Points positifs: Great staff, nice pool, safe, verb good value
Points négatifs: Run out of food one morning, not the most central location in town
7,5 Bien
Points positifs: The property was clean and comfortable.
Points négatifs: We asked for bicycles every day and did not recieve them. One of the guest relation guys was really good (the short guy) and the other one did not help at all. We stayed there for 6 days and was hoping for more of an effort.
9,6 Excellent
Points positifs: Le personnel était génial et fort sympathique. Le petit déjeuner est parfait et le petit plus :l’hôtel fourni des shampoings et lotion pour le corps d’excellente qualité et qui sentent merveilleusement bon!
9,6 Excellent
Points positifs: Lovely pool (open 24 hours) and garden area with stylish design and very helpful and friendly staff at the reception. If you book a room here take some time to just chill around the property.
Points négatifs: Walking the small dark street to the main road at night was a bit inconveniemt but for the rest no complaints. A fridge with fresh drinks for the pool would be a good idea for the future.
9,2 Excellent
Points positifs: Really nice, spacious and clean rooms with a lovely balcony. The interior is really pretty and the pool is great too. Nice breakfast and really nice staff.
Points négatifs: It could be nice if you could buy beverages during the day at the hotel when you are laying by the pool.
8,8 Excellent
Points positifs: Confort de la chambre Belle salle de bain Refrigerateur Petit déjeuner Jardin très agréable, joli et soigné Calme Belle piscine
Points négatifs: Compliqué d'obtenir une facture
7,9 Bien
Points positifs: Le personnel très agréable Bel déco , épuré Belle piscine
Points négatifs: Serviettes et draps pas très propres et pas changés quotidiennement Petit déj limité mais bon
7,9 Bien
Points positifs: La piscine, a l’écart du bruit du centre sans être trop loin. Le personnel au service des clients.
8,8 Excellent
Points positifs: The staff were exceptional, so friendly and would do anything for you. It’s a lovely hotel and good value for money.
10,0 Excellent
Points positifs: Personnel impeccable, avec un superbe accueil. La chambre était parfaite avec vue sur la magnifique piscine
10,0 Excellent
Points positifs: The staff was helpful and nice, the room was clean, cold and nice. The property was green relaxing and best of all the place seems to have pride in owner ship. My room had a nice bed and the Balcony was nice, there were hammock hooks but no hammocks so the option would be nice (but was quite ok with out.) Hot water showers and the works breakfast included it's a wonderful place to stay!
Points négatifs: Just the walk here through the roads of Tulum that have not seemed to ketch up with the development this not being the hotels fault more failure on infrastructure on the city's part.
Villas Geminis Boutique Condo Hotel - Tulum - Bâtiment
15
8,9 Excellent (489 avis)
dès 139 €
Présentation Avis
En choisissant Villas Geminis Boutique Condo Hotel, vous profiterez d'un séjour en plein centre de Tulum, à 4 minutes de voiture de Gran Cenote et à 6 minutes de Plage de Tulum. Les équipements et services proposés incluent une réception ouverte 24 heures sur 24, un personnel polyglotte et une consigne à bagages. En échange d'un supplément, l'établissement propose une navette vers et depuis l'aéroport (disponible 24 h/24) et un parking gratuit se trouve dans l'enceinte de l'établissement.
9,2 Excellent
Points positifs: The rooms and gardens are beautiful - it is a relaxing and comfortable environment. Breakfast was delicious and the staff were very friendly and helpful. The location at first appeared a bit industrial, yet turned out to be quiet and convenient to the downtown areas. Gracias for a wonderful stay!
10,0 Excellent
Points positifs: One of the best hotels I have stayed in during my 2 week holiday in the Yucatan Peninsula. Absolutely beautiful setting and great location, especially as I was on my own and it was very easy to walk to nearby shops and restaurants. Loved the free bike hire, and delicious, fresh breakfast. The pool was so welcoming, and all the staff were very helpful and friendly. I also really appreciated the filled water jar in the room. Thank you very much.
Points négatifs: Nothing
8,3 Excellent
Points positifs: The location was great right next to main strip. The breakfast was lovely. Room was massive, loved the kitchen, private pool, robes.
Points négatifs: Our aircon didn’t work for our first 3 days out of six. They reluctantly gave us a 1 night refund after offering us half a night originally, as we had 3 awful nights sleep we still felt this was not good enough. We also took the room because it had free bike hire, to save money on taxis. All the bikes were such bad quality, one of them broke down on us half way to the beach, which meant we had to pay loads to get there and had to pay for a taxi back.
9,6 Excellent
Points positifs: Très bel appartement et surtout un jardin qui nous transporte hors de la ville une fois le portail passé. lieu intimiste avec super piscine et jardin. Petit dej sympa et personnel discret super confort des chambres et belles salles de bain
9,6 Excellent
Points positifs: Nous étions au troisième étage dans une superbe chambre "Matisse", très grande, cuisine équipée et terrasse. Pause calme dans ce quartier grouillant. Piscine top et jardin luxuriant en contraste avec les environs proches.
Points négatifs: Suite mise en avant avec baignoire extérieure. Nous n'arrivions pas d'eau au robinet pour la remplir. Le personnel nous à juste rempli un fond après. Pas aussi romantique que prévu !
9,6 Excellent
Points positifs: Chambre Matisse à l’etage très lumineuse et très grande, petite terrasse privative très agréable, cuisine avec frigo appréciable, à proximité des commerces et restaurants mais il faut une voiture pour aller à la plage. Très beau jardin avec piscine certes pas grande mais très appréciable. Très bon petit déjeuner.
Points négatifs: Baignoire sur la terrasse : pas d’eau, on aurait aimé pouvoir la tester au moins une fois mais impossible, cependant pas très ecolo donc finalement pas de regrets
8,8 Excellent
Points négatifs: Aucune info sur le petit dej et les alentours. Hôtel sympa en déco et bien équipé. Quartier moche comme quasi toute la côte maya. Des algues partout, que des accès payants partout aux plages et à la nature. Racket pour américains.
10,0 Excellent
Points positifs: Très bel endroit. Calme, bien situé dans le pueblo . Grande chambre, personnel très sympa.... parfait !
Points négatifs: Rien
10,0 Excellent
Points positifs: Garden is very nice.
Points négatifs: Nothing
9,6 Excellent
Points positifs: La magnifique chambre avec super terrasse et la piscine
Points négatifs: Rien
5,0 Correct
Points positifs: Nice staff
Points négatifs: We paid about 200 dollars a night for a 2 bed apartment and for that expected something pretty decent. The living room had no air con and looked directly out on to the breakfast area so you had to keep the blinds shut unless you wanted everyone having their breakfast to be looking straight in at you. This meant the living room was both hot and dark so we basically couldn't use it. We then went in the pool and my daughter came out covered in blue paint which stuck to her skin. We were really disappointed and asked to leave but the manager said we could only leave if we still paid which obviously we couldn't afford to do. The following day the owner did agree for us to leave without penalty and we were very glad to go somewhere much much more upmarket for less money! I'm fine with somewhere a bit rustic and shabby at the edges but not at this price- massively overpriced for what it is.
7,5 Bien
Points positifs: It was a nice clean place. Nice pool, free bikes, be quick otherwise the best ones are gone... The breakfast was not really special. Close to the centre 3 min walk.
Posada Yum Kin Hotel - Tulum - Chambre
16
8,9 Excellent (484 avis)
dès 89 €
Présentation Avis
En choisissant Posada Yum Kin Hotel, vous profiterez d'un séjour en plein centre de Tulum, (Center-ville de Tulum), à 4 min en voiture de Gran Cenote et à 8 minutes de Plage de Tulum. Les équipements et services proposés incluent un service de départ express, un service de nettoyage à sec / blanchisserie et un personnel polyglotte. En échange d'un supplément, l'établissement propose une navette vers et depuis l'aéroport (disponible sur demande) et un parking gratuit se trouve dans l'enceinte de l'établissement.
8,3 Excellent
Points positifs: La serviabilité de la réception, le distributeur d'eau potable dans la chambre, l'intérieur D d'hôtel (une fois la porte d'entrée franchie)
Points négatifs: L'odeur générale de la chambre, l'horaire du petit dej (trop tard), le quartier
9,2 Excellent
Points positifs: Décor fantastique avec une belle piscine. La chambre familiale était très spacieuse et le petit déjeuner de bonne qualité.
Points négatifs: Le puit de lumière juste au dessus du lit.
8,3 Excellent
Points positifs: chambre spacieuse très agréable, petit coin extérieur personnel, piscine top, petit déjeuner délicieux
Points négatifs: le serveur du petit déjeuner peu sympathique et les horaires du petit dej trop tardif et le fait que les plats salés arrivent au compte goutte tardivement
9,2 Excellent
Points positifs: Breakfast really good Nice big pool with vegetation around Room was big Beds really confortable
9,2 Excellent
Points positifs: un superbe endroit, je recommande vivement ! pensez à inclure le petit-déjeuner dans la réservation, vous n'allez pas regretter !
Points négatifs: vous aurez besoin d'une voiture pour vous déplacer
9,6 Excellent
Points positifs: Breakfast in the morning was amazing! Pool and other facilities were beautiful
8,8 Excellent
Points positifs: Nous avons eu un très bon accueil et on nous a proposé une plus grande chambre avec cuisine donnant sur la piscine pour le même prix. C’est un endroit très calme et très reposant, loin de l’agitation de Tulum. Le petit déjeuner est très bien avec des œufs à la mexicaine , des toasts, des pancakes, des céréales, des fruits.
Points négatifs: C’est assez excentré, il faut être véhiculé et il ne faut pas prêter attention au quartier dans lequel on se trouve ...( loin du coin huppé touristique)
8,8 Excellent
Points positifs: Hôtel accueillant dans un petit havre de végétations. La piscine est agréable, elle est asssez grande.
Points négatifs: Manque de lumière dans la chambre mais ils utilisent l’énergie solaire
9,6 Excellent
Points positifs: Super helpful and polite staff. Really cute hotel, architected really really well. Spacious room with beautiful rustic mexican decor. Pool is lovely. The best hotel during our travels in mexico. Seaweed infested sea make this hotel a really good choice as it is located in town within easy reach to a beautiful lagoon and cenotes
Points négatifs: Breakfast could vary a little. The fruit didn’t taste like much.
10,0 Excellent
Points positifs: Tout! L'accueil, la chambre spacieuse pour 4. Possibilité de manger dans la chambre avec petit cuisine. Tres Bon déjeuner maison. Agréable piscine et Lieu Dépaysant.
Points négatifs: Rien!
8,8 Excellent
Points positifs: Bel établissement très bien tenu, joli jardin et belle piscine. Personnel sympathique, excellent petit déjeuner. chambre spacieuse avec possibilité de cuisine.
Points négatifs: Quartier très déshérité.
9,6 Excellent
Points positifs: Le personnel très sympa Petit déjeuné maison Très propre, calme
Ginger Hotel - Tulum - Bâtiment
17
8,9 Excellent (475 avis)
dès 88 €
Présentation Avis
En choisissant Ginger Hotel à Tulum (Center-ville de Tulum), vous serez à 4 min en voiture de Gran Cenote et à 6 min de Playa Paraiso. Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, un personnel polyglotte et une consigne à bagages. En échange d'un supplément, vous pouvez profiter des services d'une navette vers et depuis l'aéroport. De plus un parking gratuit se trouve dans l'enceinte de l'établissement.
9,2 Excellent
Points positifs: L'accueil, la location de vélo sur place, l'emplacement central, la chambre, le petit déjeuner
Points négatifs: L'espace piscine est un peu petit et sans transat
10,0 Excellent
Points positifs: The staff was very welcoming and showed us where to eat, hang out, shop, etc. which was great for a couple of first timers. The location was right by the main drag in town so walkability couldn’t have been more perfect.
Points négatifs: No complaints. The staff and accommodations were wonderful.
10,0 Excellent
Points positifs: Le personnes est très souriant et attentionné L’endroit est propre et bien équipé
Points négatifs: Rien
10,0 Excellent
Points positifs: Excellent rooms. Amazing location. Comfy beds. Nice shower.
Points négatifs: Loud music nearby but with the windows closed there is pretty great sound muffling. Barely heard it.
9,6 Excellent
Points positifs: Personnel très sympathique Bel hôtel, plein de charme et équipements modernes, belle déco Tres bon petit déjeuner
7,9 Bien
Points positifs: - Staff were super nice. They were very friendly and helpful. All of them were SO smiley. - Location was good. Off the main road in the town but close to food, shops etc - Spacious room - Breakfast was great - Room and hotel was clean
Points négatifs: - Unfortunately we had a few issues with our room which would probably put us off staying here again or recommending this hotel. There were issues with the noise - the hotel next door had a generator that was very loud and came on randomly at all times of the day and night (at least twice it came on at 3am and lasted half an hour). Unfortunately not much Ginger could do about this but it was frustrating. - There were also issues with the hot water in our room. The water pressure wasn't good to start with but sometimes we did not have ANY hot water. We came back from a full day out wanting to shower before dinner but there was no hot water. Was very frustrating. We told reception who had it fixed by the time we came back from dinner but it was disappointing not to be able to freshen up after a long day of sightseeing and swimming at the beach. - They also lent out beach towels and filled up water bottles with filtered water which was helpful however we had an early start and planned to pick up towels/get water the night before. Reception is normally open until 11pm but this night there was no one at reception and the security guard did not even know where they were. We went down around 7pm/8pm and came downstairs several times but no one there! We were quite frustrated. Reception was not open at 6am when we were picked up so we had no towels for the day. - No kettle or coffee machine in the room. If you wanted a tea or boiled water you had to get it from reception which seemed a bit unnecessary. - It was just issues like this which unfortunately made our stay more stressful and frustrating then it needed to be. The staff were really lovely and apologetic however based on our experience we would definitely not stay here again and would not recommend.
9,2 Excellent
Points positifs: Good location in the center of Tulum, walking distance to everything. Comfortable and clean room with free parking.
10,0 Excellent
Points positifs: Very clean and comfortable. Central location. Good breakfast
Points négatifs: Need hooks in rooms for towels (especially if want to help environment, though have filtered water) and bike hire a bit pricey
8,8 Excellent
Points positifs: Location , breakfast and the beds .
Points négatifs: The decor is a little bit crazy , the wifi is slow but this is normal for many places in tulum .
9,6 Excellent
Points positifs: We loved many things about this place. Personnel at front desk and restaurant were really polite. Our room was comfortable and bed bigger than we expected. They gave us courtesy snacks and beverages. The room, bathroom, and shared areas had this ecological and vintage vibe. Breakfast was delicious.
Points négatifs: Hotel is located in a street parallel to main avenue. Because of this, I heard some music from a bar nearby, but immediately felt asleep. I guess it's the price you gotta pay when you want to be close to main streets.
7,1 Bien
Points positifs: The breakfast is very good. the service is fast . the place is clean and all of the staff who work in the GINGER hotel is very nice and helpful.
Points négatifs: the noise of the music from the street at midnight.
10,0 Excellent
Points positifs: Perfectly located in Tulum Town. Walking distance to main Street, shops, great food, ADO bus station, ATMs, taxi, neighborhoods for exploring. Great breakfast included. Clean, comfortable, nice little plunge pool. Informative front desk people. Safe and secure. Netflix!
Points négatifs: Loud clubs nearby, beating well into the night. Bring ear plugs.
Casa Sofia - Tulum - Chambre
18
8,9 Excellent (412 avis)
dès 77 €
Présentation Avis
En choisissant Casa Sofia, vous profiterez d'un séjour en plein centre de Tulum, (Center-ville de Tulum), à 4 min en voiture de Gran Cenote et à 7 minutes de Plage de Tulum. Les équipements et services proposés incluent une consigne à bagages et un coffre-fort à la réception.
9,6 Excellent
Points positifs: L'emplacement très calme, à deux pas du centre de Tulum. La beauté et le confort de l'hôtel.
Points négatifs: Manque de prises murales et douche difficile d'utilisation
10,0 Excellent
Points positifs: Its very central. I liked the pool a lot. The staff was very friendly. We got all we needed for our stay. The rooms are so nice and they have everything you need!
10,0 Excellent
Points positifs: No breakfast included but the location was perfect - just a short walk to the main street and restaurants etc.
8,8 Excellent
Points positifs: Very convenient for the main street, but not too noisy. Room was comfortable and clean, with some nice homely touches. Staff were friendly and helpful too- really enjoyed our stay!
Points négatifs: Nothing - as expected!
10,0 Excellent
Points positifs: Excellent location with a lot of restaurants and bars at only 4-10 min walking distance! The rooms were very comfortable and the staff was always available for questions. Very quiet during the night!
9,2 Excellent
Points positifs: Petit hotel très charmant. La petite piscine au centre de la cour ne permet pas vraiment de nager mais elle offre un rafraîchissement très agréable en fin de journée Un petit frigo dans la chambre
Points négatifs: L'hotel ne propose pas de petit déjeuner mais ils vous recommanderont de très bonnes adresses à proximité
10,0 Excellent
Points positifs: Nice hotel in Tulum City. Very short walk to the main street and restaurants and shops. Very quiet area. Easy drive to the Beach Road and the road to Koba. It is a small hotel and we were the only guests which added to the quietness and relaxation. Very friendly staff.
Points négatifs: Nothing, great stay
9,6 Excellent
Points positifs: Helpful staff and great location - 2 mins from main road, so all the fun without the noise. Room was spacious and clean, beds really comfy
Points négatifs: I was hoping for loungers by the pool or on the rooftop terrace - that would have made things perfect!
7,9 Bien
Points positifs: Nice staff, very clean room
Points négatifs: Swimming pool closes at 7pm
7,9 Bien
Points positifs: Lovely lady managing the property
Points négatifs: No laundry service
4,2 Correct
Points positifs: Rien!
Points négatifs: La chambre minuscule ! Le personnel inexistant ! Pas d’espace dans la chambre ! Et Tulum n’a aucune plage où on peut se baigner... tout est envahi par des algues qui sentent très mauvais. L’accès à la mer est bloqué par les hôtels ! Même sur le site de Tulum (magnifique !) on ne peut plus accéder aux plages à cause des algues, la mer est marron !!! On est resté deux nuits au lieu de 4 et on est retourné à Cancun profiter des plages et de la mer turquoise !!!
7,9 Bien
Points positifs: L'emplacement, à deux pas de l'avenir principale et proche de la gare ADO
Points négatifs: La piscine trop petite et enclavée
Zamas Hotel - Tulum - Bâtiment
19
8,9 Excellent (382 avis)
dès 259 €
Présentation Avis
Tulum ne manque pas de choses à découvrir; Zamas Hotel vous fait profiter d'un séjour au bord de la plage et se trouve à moins de 5 minutes en voiture de Plage de Tulum et de Playa Paraiso. Les équipements et services proposés incluent un poste informatique, un service de nettoyage à sec / blanchisserie et un personnel polyglotte. Un parking gratuit est disponible dans l'enceinte de l'établissement.
7,1 Bien
Points positifs: La côte reste très belle et les bungalows sont très bien. L'emplacement permet d'accéder facilement aux belles ruines de Coba, aux parcs de loisirs d'Akumal (très chers...) et au centre animalier accueillant des singes saisis, blessés...
Points négatifs: Nous avions un bungalow sur la plage, mais impossible de se baigner, la plage est envahie par les algues. On a donc profité de la belle piscine. Mais dommage que le bar ne soit que sur la plage, et donc qu'il faille traverser la rue pour y aller de la piscine
10,0 Excellent
Points positifs: Great ocean view
Points négatifs: Wish it had another AC unit in the room
9,6 Excellent
Points positifs: Superbe hôtel. Le staff est au top et particulièrement attentionné. La piscine n’est pas du côté de la plage (petite rue entre les 2 parties de l’hotel). Je recommande vivement cet hôtel pour la gentillesse de l’équipe.
Points négatifs: Les sargasses mais l’hotel n’y peut malheureusement rien malgré un nettoyage chaque jour)
9,2 Excellent
Points positifs: The staff at Zamas was very friendly and helpful. The beach bungalow chica was an adorable and the perfect size for two people. The air conditioning was a great break from the heat and having the beach chairs, hammocks and 2x1 happy hour right outside our door was nice.
Points négatifs: It would be great if bikes were included in the reservation but there were two bike rental locations just down the street which were easy enough to get to and affordable prices.
9,6 Excellent
Points positifs: Excellent accueil et service! Lits de grande qualité et atmosphere charmante. La localisation de l'hotel est très jolie et calme. La propreté est également à complimenter! Incroyable séjour, à recommander!
Points négatifs: Les photos sur les réseaux sociaux et sur l'annonce de l'hotel sont assez datées donc ne refletent plus l'état actuel de la plage. Il y a une infestation d'algues sur toute la côte de Tulum et donc sur la plage de l'hotel également. L'eau n'est donc pas aussi bleue que sur les photos.
10,0 Excellent
Points positifs: Hotel de rêve
Points négatifs: Dommage pour les sargasses sur la plage :(
8,8 Excellent
Points positifs: Le style de l’hôtel :très nature dans le choix des matériaux avec une déco originale et recherchée La piscine est très agréable La vaste chambre pour 5 et ses 2 terrasses (1 petite sur la jungle avec 2 transats et une immense sur le jardin et la piscine avec hamacs et fauteuils )
Points négatifs: J’ai regretté qu’il n’y ait pas de quoi faire un café ou thé dans la chambre .il faut traverser la route pour aller au restaurant ;pas de formule petit déjeuner (à la carte)un peu cher mais c’est Tulum ! Lors de notre séjour,impossible de profiter de la plage en raison des sargasses mais ce n’est pas propre à l’hôtel qui essaye en vain d’en enlever
10,0 Excellent
Points positifs: Our stay was really great. Although there is a street right behind the cabins on the beach you never hear it because the ocean is louder anyway (which is awesome). Service was nice, food in the restaurant a little expensive but worth the money as the food is really good.
Points négatifs: WiFi signal was a little weak at our cabin but nothing to worry about.
9,2 Excellent
Points positifs: The hotel rooms are very spacious and nice. I like the decor. It was nice that the rooms by the pool are in one side and the ones by the beach in the other. The pool was nice. The restaurant has a very pretty view and the food was good. The check in staff was very friendly and helpful. I would stay again here.
Points négatifs: Unfortunately, the zargazo is taking over this part of the beach. The ocean looks brown and it gets smelly. I would recommend cleaning it a little bit more as it takes away from the beautiful view of the beach. In this part of the beach it does not appeals to get in the water at all. However that is not the Hotel's fault.
9,2 Excellent
Points positifs: The room was amazing! Very cute rustic look, spacious, and comfortable. We a large private deck with chairs and hammocks overlooking the water (across the street), and right next to the pool. Staff were very nice and greeted us with our choice of drinks.
Points négatifs: I liked everything, but if I had to choose something, maybe being a little more in the center of the hotel zone instead of an end. But, I would definitely stay there again!!! :)
8,3 Excellent
Points positifs: Situation idéale en bord de mer, entre les rochers et la plage, cadre dépaysant, personnel attentionné.
Points négatifs: Comme sur une bonne partie de la côte caraïbe du Mexique, la plage est recouverte de sargasses... baignade pas envisageable.
8,3 Excellent
Points négatifs: Pretty expensive for mexico
Maria Del Mar Tulum - Tulum - Bâtiment
20
8,9 Excellent (348 avis)
dès 377 €
Présentation Avis
En choisissant Maria Del Mar Tulum à Tulum, vous profiterez d'un séjour au bord de la plage, à moins de 5 minutes en voiture de Plage de Tulum et de Playa Paraiso. Les équipements et services proposés incluent un service d'arrivée express, un personnel polyglotte et une consigne à bagages. En échange d'un supplément, l'établissement propose une navette vers et depuis l'aéroport (disponible 24 h/24) et un parking gratuit se trouve dans l'enceinte de l'établissement.
9,6 Excellent
Points positifs: Tout ! La gentillesse du personnel, la décoration dans les chambres, la piscine et la plage et l’emplacement géographique.
Points négatifs: Rien
10,0 Excellent
Points positifs: The rooms were absolutely beautiful. The air-conditioner was great. The beach vibe was amazing we laid out and looked at the stars until midnight. It was very romantic.
Points négatifs: The seaweed but you can’t do anything about that.
9,6 Excellent
Points positifs: Extremely nice people. Personal Concierge was great. Great rooms pool and views
Points négatifs: Bar, restaurant and spa was quite expensive.
9,6 Excellent
Points positifs: This is a very nice small hotel, located at the beginning of the hotel area in Tulum. It has a secluded beach and a very nice pool. While we stayed here, the staff was very friendly and helpful, the room was clean, spacious and had a nice view. I highly recommend staying here.
Points négatifs: The beach was full of sargassum, but this is sadly an issue not just of this hotel, but of pretty much every hotel in Tulum, Playa del Carmen and Cancun so not holding this against them. Still, they made an effort daily of keeping the beach as clean as possible and you always have the pool to refresh and hang out.
10,0 Excellent
Points positifs: I booked the penthouse master suite. Very private, quiet. Ivan and Socorro were delightful. Spa facilities and massage available. The pool and beach areas never felt crowded even though the hotel was 100% booked. Mina restaurant had delicious meals, Antonio makes a great mojito! All around a great place to stay.
9,2 Excellent
Points positifs: The hotel was picturesque, the room was nice and spacious and the staff was very friendly and accommodating. Very nice restaurant, both for breakfast and lunch/dinner, with a nice sea breeze almost all day long.
Points négatifs: There was a lot of sea algae, but i guess there is nothing the hotel could do about it. They did try to clean it every morning but it was just too much.
10,0 Excellent
Points positifs: Friendly welcome and helpful staff! anything we needed whether it had to do with the Hotel itself or even just recommendations or assistance with booking a rental car, they were extremely nice, helpful and very attentive.
9,6 Excellent
Points positifs: We had an amazing experience at Maria Del Mar! Everything from the moment we checked in was thought out and a great experience. The hotel was so beautiful, even more so then it looked in the photos and it felt like every inch of the hotel had thought and effort put into it with all the different spaces for guests to relax and enjoy their stay. The staff are extremely helpful at recommending local places, making reservations etc. The reception knew exactly where to recommend for whatever it is that we felt like. Even the staff around the hotel were so nice, saying good morning every morning and always asking if you needed anything. The hotel has genuinely nice people working there.
Points négatifs: The hotel is toward the beginning of the Tulum strip, so further away from some of the nightlife/restaurants than some hotels. Mind you there are still heaps of restaurants and bars around the hotel. You can rent bikes, walk to the other end, or catch a quick cab so it didn't bother us too much at all.
10,0 Excellent
Points positifs: Location is excellent! The pool is gorgeous and especially wonderful to have because during our stay there was quite a bit of seaweed on the beach. The room is spacious and chic. The shower is a dream!
9,6 Excellent
Points positifs: Lots of restaurants near here- mina is great too!! The staff are so friendly - particularly when my car broke down but also just generally . Also a nice touch to have the bose speakers in the room, we loved that. We did cenote diving from the hotel with Coa (next door to hotel) who I highly recommend- George and Oscar were absolutely brilliant. Great hotel.
Points négatifs: Not much over all the place is awesome. It’s a shame about the seaweed but the whole coast is effected so not their fault and they clean it everyday and also have a pool.
10,0 Excellent
Points positifs: EVERYTHING! This place is absolutely amazing. My girlfriend and I booked the DeeDee suite with a private plunge pool. Unit had a beautiful view! Super please with the staff and the entire feel of the property.
Points négatifs: Seaweed on the beach was bad but didn’t bother us.
7,5 Bien
Points positifs: Le site et le calme
Points négatifs: Ne pas pouvoir se baigner dans la mer à cause des algues Sargasses sans bien sûr en avoir été informé par la direction de l'hôtel malgré notre questionnement direct.