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Quiet, good setting Check out time to early.
The staff were so accommodating and helpful. The breakfast was huge! Beach was quiet and nice. At the end of the beach so the drive into town was a little further than it could have been. The breakfast starts at 8 which is too late if you want to go diving...we had to ask for it to go and were frustrated with how long it took when we were in a rush
I loved the treehouse feel of the upper garden view room. It was awesome that the included breakfast was actually ordering something off the menu in the restaurant. Beautiful grounds, I felt safe with the security there. The staff recommendations at the front desk were not always particularly helpful (sent us for our most expensive dinner, wrong directions for ATM, etc) - nothing super terrible, but if I have to list something that wasn't perfect, that's it.
Location and staff were very nice Food was inexplicably poor given the area and opportunity. Wifi never worked and rooms were totally lacking charm. The area is rich in simple delicious cuisine and charming rooms but this hotel did not care to embrace those traditions.
The relaxed vibe, great staff and amazing location on the beach.
A/C in an area where almost no hotel has it. Nope
that it was 50 feet from the water the hotel room had bugs. you cannot flush toilet paper down the drain. the water would randomly shut off. the electricity would randomly shut off. there is no TV and the wifi service is VERY slow. I would NOT recommend that anyone stay in Tulum.
Beautiful location. We loved the yoga class. The breakfast was amazing No coffee before 8:00. Hard on us early risers.
This hotel felt like home. The food in the restaurant is very good and the vibe is relaxed and unpretentious. The hammock groves, garden & bach were beautiful.
Staff and location perfect ...
Sophisticated and relaxed vibe.
J'ai apprécié la vue sur les jardins Les chambres et les équipements n'étaient pas mal. Trop cher pour ce que c'est.
Il n'y a rien. Trop cher, personnel pas du tout accommodant et minable. Aussi, il n'est pas situé dans de Tulum.
View Do not book this hotel online!!!!! We had an extremely negative experience, from not receiving the room we reserved online through Kayak. What made matters worse was Donovan, the front desk manager, addressed the situation with a very condescending tone and lack of professionalism. In the end, we never received the room we initially booked or any discount due to the fact that we had booked a higher priced room. We also witnessed other guests having similar issues with online booking, one in particular was turned away at night because the hotel was overbooked. In addition, the hotel has a small "beach", which is shared by a camping site and another hotel. The beach is full of seaweed and rocks. Fortunately for us, Tulum is such a beautiful place that we were able to enjoy ourselves, despite our stay in Azulik. If you are considering Tulum, we suggest you book elsewhere.
Construction noise from 7am to 8pm
Nothing like it! A true adventure! There were a few water leaks from the above tree houses and the house music from other hotels made it hard to sleep one night.
The large room (11) was beautifully decorated, we had a view of the ocean, king size bed, indoor and outdoor bathtub. The room was clean, free coffee all day long, free pastries and fruit. Quiet and peaceful. Very friendly staff. We spent 4 days with intermittent hot water, cold water at peak times before they changed the boiler. Don't leave any food in the room - critters come in and poop everywhere if you do. The bed was not very comfortable. The hotel's response to the hot water problem was not good: First we were told the guests before us did not have this problem. Three times they said it was fixed and to wait for 20-30 minutes but it took 2 hits for the water to get hot. Finally they changed the boiler.
Location. Right on the beach. Even though we weren't beachfront we had a great view from the hammock on our front porch. Large room was nice too. Good price for all inclusive. Friendly staff. Constant loud music at the pool bar ruins the ambiance of a romantic and relaxing atmosphere. We had to move down the beach to get away from it and we are not old people. Plus we could hear it in our rooms. Pavo wants to be a party location for young people with a second rate bar and outdoor dance floor which is what any hotel can do when they should be concentrating on the fact that they have one of the most beautiful locations and views in Mexico that most don't have. If I wanted to dance I could go to a club. I checked in to relax. Also do away with adjoining rooms. We could hear EVERY word said and every action in the adjoining room since it was only a single door. Also security guards were constantly annoying us because we didn't want to wear our bracelets 24/7. Aggravating. That keeps the staff rating from being excellent.
Everything! Setting, service, accommodations and food were all awesome! Can't think of anything that could be done better. Beach and activities were outstanding - snorkeling, kayaking and paddle boarding just in front of hotel was tremendous. That I only had 5 nights there.
Loved the location and size. The food was the only disappointment. The same menu daily lacking the greatness that was expected from such a fabulous boutique hotel.
Le paradis! ! nous avions le cabanon familiar pour 6 , face à la plage, des vacances de rêve !!! Un soir, une tortue a même choisi cette endroit pour venir pondre ! ! ! Un hotel vraiment exceptionnel
le paradis situation exceptionnelle
Le personnel est très courtois et gentil, il s'exprime qu'en espagnol, ce qui nous force à apprendre quelques mots, ce qui est la moindre des choses lorsqu'on visite un autre pays, si on aime les " tous compris" avec piscine et tout le tralala n'allez pas à cet endroit ce n est pas pour vous...pour moi c est un endroit purement paradisiaque..... L'eau chaude au compte de goute, mais c est un détail, on s'habitue assez rapidement après tout on voyage pour justement décrocher de notre mode habituelle et répétitif ne notre confort...le soleil du matin qui pénètre votre chambre en bambou et le vent dans les voiles de votre lit (pour les moustiques) c'est tout simplement génial....
Le calme, le sentiment d'avoir la plage pour soi. La vue sur la plage et du lever du soleil depuis son lit. La gentillesse du personnel. Le confort et la propreté de la chambre. La terrasse pour prendre son petit déj, profiter de son propre transat sur la plage avec coussin s'il vous plaît... Le paradis c'est là. Éviter d'aller prendre le petit déjeuner là où le personnel vous envoie : très cher pour ce que c'est (je précise que je suis partie en décembre soit en haute saison). Préférez aller faire vos courses dans une grande surface située à Tulum Pueblo (il y a du bon pain et du Nutela) Il n'y a ni restaurant ni réception, mais on s'y fait très bien.
Situation, proprete et gentillesse du personnel.
la situation: "les pieds dans l'eau" La douche ouverte sur la chambre qui renvoie une odeur d'égouts
Amazing view, large private patio, brick oven pizza, only dock in area, a/c was great working and a must, comfortable pillow-top bed. Updated rooms, very safe area, walkable to a senote, amongst large private homes and a guarded area. Felt very safe parking our vehicle there. Amenities stated Egyptian Cotton Sheets, they were microfiber. No real water pressure in shower. No hot water shower, bath towels stiff, not soft.
The hotel made the trip! The staff was so kind, hotel was beautiful, and felt at peace staying there. Great location, too!
Thank you Ana y Jose! Spent our 10 year anniversary in Tulum. Ideal location. So relaxing. Very attentive staff. Patron room made us feel like VIPs!
Chambre superbe , le personnel au petit soin, menage fait matin et soir dans la chambre ! 1 Piscine individuelle par chambre, transat , hamac.. Pour la plage site magnifique , lit de plage, un vrai petit paradis avec une vue extraoridniare..!! L'un de mes plus beaux souvenir d'hotel. Le plus beau de la plage de Tulum. J'y ai séjourné en juillet 5 jours fabuleux. Et en plus l'hotel nous a surclassé avce une suite vue mer, car il n'était pas complet sans aucun supplément. Rien
très bel hôtel, personnel très attentionné. restaurant de qualité et plage superbe.
Excellent breakfast They wanted a % surcharge to accept credit cards
Overall fine for one night, great included breakfast! Good coffee and fresh squeezed juice. My favorite thing about being in Mexico. Cleanliness could be a little better but not terrible. The lighting was florescent ceiling lights with no reading lamps. Sounds trivial but it would be an easy fix and make the experience better.
The location is near to the restaurant and artist shops. The decoration is warm like home garden.The people in the hotel are awesome!!! they offer a lot of useful information, and tips for saving money. I lost my ID there, they help me to deliver a little mode in the room.