Trouvez un billet d’avion pas cher pour Tulum

Points positifs : "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Points négatifs : "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"

Points négatifs : "Seats were tight."

Points négatifs : "I did not like the fact that my seat was between 2 small children that belonged to a family sitting behind me .It was ridiculous to put a stranger on a 10 hour flight with a 3yrar old on one side and a 5 year old on the other"

Points positifs : "The selection of entertainment"
Points négatifs : "My seats headphone connection did not work. I had to hold it and wiggle it around if I wanted to listen to anything."

Points négatifs : "For oversea traveling, food could and should be better. For our flight from AKL to BNE, we had to pay for our soft drink!!!"

Points positifs : "I had a comfortable flight to Tobago. Staff was quite friendly and helpful"

Points négatifs : "They switched my gate 5 times and lost my baggage."

Points négatifs : "Everything about my experience was HORRIBLE."

Points positifs : "The crew were very friendly and attentive through out flight."

Points positifs : "The flight was a good flight overall. I was able to relax on the flight because I had the option of paying for a seat with more leg space. The cabin crew was pleasant and quite helpful"
Points négatifs : "I didn’t like the fact that I had to pay for extra leg space. I’ve travelled with other airlines and had to option to choose my seat without any additional charge"

Points négatifs : "The crew was rude."

Points positifs : "Excellent entertainment options, out stewardess was fantastic."
Points négatifs : "Cramped seats."

Points positifs : "Amazing food and drinks, and to top it off we were served a frozen ice cream treat during our flight."

Points positifs : "Leg room in economy was good. Staff very professional and made a long flight bearable."
Points négatifs : "At check in the name on my reservation read Ron, not Ronald which is on my passport. The second agent I was referred to was unpleasant and charging $100. Had same problem out of Seoul but there was no charge for the ticket change. My interaction with the second agent left a very bad taste in my mouth."

Points positifs : "The crew were very friendly, and helpful. I also liked that the exit row that I was given had more than enough leg room, the dinner was really good for airplane food and snacks were great also. The attendant that I had for my section also told me that all food and drinks were free so they gave me a few extra adult drinks here and there which is a plus for how long the flight was going to be. The movie selection is great also having some on there that are still in theaters is a huge plus."
Points négatifs : "The boarding process seemed way out of order, they made so many mistakes and nobody knew what to do, then you have the pushy passengers that are sitting coach getting mad that you're boarding before them. Breakfast left me wanting something else, lets just say this if you are given the choice of something vs french toast, take the something."

Points positifs : "We paid extra for more legroom and it was totally worth it."
Points négatifs : "The regular seats were so lacking in leg room that I could not cross my legs, reach the floor to get my glasses when I dropped them, or even get my carry-on out. There is no way to get into the "brace for impact position" with arms over your head and head in your lap! This is really unsafe, not to mention really uncomfortable. The flight was long, so comfort would be nice! Our first flight was regular seats and I was pretty miserable and I am a slender woman 5'6". The extra 3" was great, and we had to pay more on the return trip. The FAA should be investigating seat size and safety on planes."

Points négatifs : "Very small leg room"

Points positifs : "Entertainment selection Cabin Service associates were very good WiFi service available"
Points négatifs : "The planes are old and tired, new 787s on this route are long overdue. Thomson's premium service is an improved offering over Virgin and offers more inclusive extras such as lounge access. There is no wonder wall on the 747 only a wonder "basket" If you are flying from Gatwick, upgrading to premium isn't worth it. Go to upper class or fly with another airline. Check in was quicker for Economy passengers and it proved a challenge to work past the economy passengers during boarding to get to the premium agent."

Points positifs : "Legroom was much better than on U.S. carriers doing same long trip."

Points positifs : "The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient."
Points négatifs : "Boarding is always a bit of chaos when our seats are right in the back. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA? VIrgin/Delta handled it well enough. By the time we got through passport control in Boston ur bags were waiting and we had no problems at all."

Points négatifs : "Reduction in available seat space will probably make me look at other suppliers the flight over on air New Zealand was significantly more comfortable"

Points positifs : "My flight was delayed boarding, Entertainment wasn't exciting oppose to other Virgin flights I have taken in previous years. Food wasn't great. I had teriyaki chicken with rice and I left it. Big dislike - when I was checking in online I found some economy seats I couldn't allocate for my seating due to additional charge applies. I think this is very off putting as I have been a Virgin member for years and it is very disappointing."
Points négatifs : "I liked the Airbus carrier which had only two seats (window and Isle) on each sides oppose to three. It felt more comfortable."

Points négatifs : "Problème incroyable quand cest acheté avec Virgin et opéré par Air canada... est vous capable de vous entendre sur la meme chose ?? Jai couru 1:30 h pour que mes bagage embarque sur ce vol ... pu jamais"

Points positifs : "The crew were excellent."
Points négatifs : "Seats were ridiculously uncomfortable. The seat cushions were worn and had no padding. Very few movie, Show, music and game choices to choose from. The audio input didn't work in my seat. Major fail for a 13+ hour flight."

Points positifs : "comfort, entertainment, food"
Points négatifs : "nothing"

Points positifs : "Great direct flight. Quit on the plane. Plenty of time to rest and sleep"
Points négatifs : "Nothing"

Points positifs : "The crew where very attentive and helpful."
Points négatifs : "The ticket agent was anal about 1-2 kgs for our checked luggage and even weighed our carry on luggage...which no agent had done on our entire trip from atlanta to melb. Seemed pointless and a hassle for 1-2 kgs."

Points positifs : "The service went a mile farther. It is my favourite airlines!"

Points positifs : "The crew,food and entertainment the food has improved, the ground and flight staffs was very pleasant and helpful"
Points négatifs : "We were flying to Miami, then into a cruise,weighs restrictions,we were find a100 dollars for a couple more kg, we were on holiday for nearly three weeks"

Points négatifs : "Watch out for checked baggage fees on short haul international flights. If you buy their saver fare, VA charges you $130 to check a bag at the check-in counter. Highway robbery in my opinion! Make sure you add a bag beforehand. Corporate greed at its worst."

Points positifs : "Flight crew was awesome in premium economy"
Points négatifs : "The plane was really dirty!!!!"

Points positifs : "Non stop"
Points négatifs : "Food was not good, they served snacks and did not serve drinks with snacks. Seats were tight"

Points positifs : "Professional Cabin Crew Excellent "vera" entertainment"
Points négatifs : "Chaotic boarding procedure in Cancun airport, although I accept that this is more of an issue with airport layout Removal of some of the "Virgin Atlantic" benefits such as free sports equipment will make me rethink my carrier of choice from next year. The 747 fleet is starting to feel old - when are the dream liners coming?"

Points positifs : "Getting off the stinky airplane...peeyoo!"
Points négatifs : "The three hour delay in departure."

Points positifs : "Seat Legroom Comfort Food Service Crew ... amazing!!!"
Points négatifs : "Price?"

Points positifs : "The in flight entertainment was above average and the seats were decent"
Points négatifs : "The attitude of the cabin crew was generally poor; at one point when I returned the post meal rubbish one member of crew commented to another on the lack of wrappers in my rubbish the other crew member replied "maybe he ate it" as this conversation took place directly behind me I assume they thought my headphones were plugged in."

Points positifs : "I've been flying with Virgin Atlantic from the states to London on multiple occasions. It's an excellent airline with respectful and attentive cabin crew, food is delicious with variety of choices, comfort is quite good, In addition, I admire the touching gesture of Virgin Atlantic with their support for children around the world. Top class!"
Points négatifs : "A bit better options with movies and music in the entertainment department."

Points positifs : "Very attentive and friendly crew! The plane was nice and clean, nice purple tinted lights. They served us plenty of complementary meals, snacks, mints and drinks. The in flight entertainment was the best I've seen yet: movies, tv, music, games, all recent and easy to use. We will definitely fly Virgin Atlantic again!"

Points positifs : "The staff was nice. Boarding was quick and easy. Flight left on time and arrived early. Although the entertainment system had many options, going through lists and playing games required a lot of tapping, and in some cases pushing to make the system work. I felt like I had a woodpecker sitting behind me pushing on my head non-stop for over two hours. I was starting to go insane! Besides, it was so loud near the back of the plane that I couldn't hear anything through my cheap headphones."
Points négatifs : "We could not eat any of the food. My son, my husband and I do not eat and/or are allergic to gluten, dairy, corn, soy and other food additives - as I mentioned above. Please have an option of food not swimming in sauces or cheeses. Plain organic chicken breast with steamed rice pilaf and steamed carrots would be nice. Maybe some steamed red potatoes and a piece of steak. An organic green apple for dessert. Forget the gluten, dairy, sugar or sauces that ruin a perfectly good ham or chicken and lettuce, tomato wrap! Or a salad swimming in dressing. We need to eat protein, not gluten for breakfast. Why not a hard boiled head!"

Points positifs : "Crew were great and friendly."
Points négatifs : "Not enough room in the seats and not enough leg room. Unable to sleep as we could not get comfortable. No where to put rubbish when eating the meals etc."

Points positifs : "Food was great. Complimentary wine a nice touch."
Points négatifs : "The leg room was so short. There would be no way to do the safe landing positions. and the head rest forces your head forward. Very uncomfortable."

Points positifs : "No food provided limited entainment"
Points négatifs : "Chairs were comfortable"

Points positifs : "The service was really excellent"
Points négatifs : "The service was really excellent in every things the staffs onboard very friendly and active, the food was very good too. The flight very comfortable."

Points positifs : "New aircraft. Very comfortable seats even in the economy class. Great crew."
Points négatifs : "There could have been more options for Bollywood movies."

Points positifs : "I thought the flight attendants were great. I was especially impressed with Thomas who was very nice, positive, and overall enjoyable."

Points positifs : "On time departure/arrival"

Points positifs : "Much quieter on board than the Manchester Orlando service, virtually no kids."
Points négatifs : "As a 6-footer still find it difficult to get both legs comfortable when I stretch out because of metal base of seat in front."

Points positifs : "Liked foot room"
Points négatifs : "Padded seat belt very uncomfortable.., tv control & pad on seatbelt pushed me into client on left, big gent sitting next to her pushed her into me.., people walked thru isle & stepped on my toes..., why virgin Atlantic moved us & gave refund I will never know...we paid for extra leg rm 4 months ago"

Points positifs : "Nice hot food"
Points négatifs : "So I was not able to pick my seat. I called the airline and they said they had no means to assign me a seat over the phone. They suggested I try the website again in 3 hrs or go 4 hrs early to the airport. Not helpful!"

Points négatifs : "a venir demain suiteà la correspondace ratée"

Points positifs : "La possibilité d'écouter des films."
Points négatifs : "Être assise près des toilettes et subir la file d'attente avec des odeurs nauséabondes à travers tout ça. De plus, j'ai un mal des transport assez intense et le fait de ne pas être assise à côté d'un hublot a rendu le tout assez pénible. Il serai intéressant de demander, lors de l'enregistrement, si nous avons des préférences de siège. Tout va si vite que nous n'avons pas le temps d'y penser...et il est ensuite trop tard."

Points positifs : "À l’heure, nous sommes mêmes arrivés à l’avance! Nos bagages à main ont été enregistrés gratuitement."

Points positifs : "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"

Points positifs : "Free movies on plane, quick boarding! Ok time :)"

Points négatifs : "Envoyer un rappel 24 h avant le vol!"

Points positifs : "Like the fact I could watch 2-3 movies. Love the gluten free options for snacks."
Points négatifs : "All of the couples were not assigned seats together. I've never seen anything so stupid. So before the plane took off, about four of us ladies from all over the back of the plane stood up and each jumbled a bunch of seats like a rubix cube so the men could then get up and go sit with their wives."

Points négatifs : "Gate agent @ LAX calling every single passenger with a lot of noise around couldn't hear. I had to go and check myself a couple of times."

Points positifs : "Food was amazing tasted and seasoned well. Not bland, really good salad and chicken."
Points négatifs : "Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)"

Points positifs : "L'accueil était chaleureux"

Points positifs : "Bien organiser, service correcte et rapide Heure d’arrivée à l'avance sur l'horaire initial . Espace correcte pour les jambes"
Points négatifs : "Changement de porte d'embarquement et de terminal"

Points négatifs : "That we did not have a seat assigned"

Points positifs : "Everything was great from boarding to landing."

Points positifs : "Loved having the Movie and tv options on the flight, really passed the time"
Points négatifs : "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."

Points positifs : "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Points négatifs : "Had all my jewelry stolen from my luggage!"

Points positifs : "Friendly service"
Points négatifs : "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"

Points positifs : "Flight attendants seemed nice"
Points négatifs : "Too tight in the seats"

Points négatifs : "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."

Points positifs : "Quick and everyone was friendly"

Points positifs : "Boarding was easy"
Points négatifs : "Seats, the whole flight experience"

Points positifs : "direct flight from bdl to cun."
Points négatifs : "reclining seats that doesnt give much room to person behind recliner"

Points positifs : "Rien"
Points négatifs : "Aucune organisation ou anticipation Encore 2 heures d’attente au décollage Désespérant d’ amateurisme"

Points positifs : "That I landed safely"
Points négatifs : "1st class was horrible."

Points positifs : "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"

Points négatifs : "Surbooké de 10 places donc cohue à l'embarquement"

Points négatifs : "Your company has the worst customer service ever! You ruined our family vacation and just have horrible policies I can’t believe it! Will never purchase anything off your website again! You suck!"

Points positifs : "The crew was outstanding, polite, and professional."
Points négatifs : "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"

Points positifs : "nothing"
Points négatifs : "They lost my luggage."

Points positifs : "great flight free movie going down"
Points négatifs : "no free movie/tv coming back"

Points positifs : "Very satisfied. Great service"

Points positifs : "Terrible customer service both on the phone before the flight, but Especially from the gate agent. Wow she was really horrible."
Points négatifs : "The flight attendants on board were good! They helped get everything straight. Easily could have been handled by the incompetent gate agent. Wow."

Points positifs : "Food"
Points négatifs : "10 hours delay"

Points positifs : "Outlets to charge your phone and watch movies."
Points négatifs : "It wasnt specified which terminal to go to Aeromexico or delta. Going both ways. I had to pay a 40 dollar taxi to get me to the correct terminal .5 a mile away. And leaving in the early morning it was too dark and they convinced us it was unsafe and a 35 min walk. It’s def would be that long of a walk in Mexico since we had no idea where we were going."

Points positifs : "The plane was less than half full so I got my own row and slept most of the flight. Chargers and tv screens for each seat"

Points positifs : "Very comfortable"
Points négatifs : "Nothing, besides the flight was slightly delayed but not by long"

Points positifs : "Flew in First Class. Felt very pampered"

Points négatifs : "The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight."

Points négatifs : "Employé à la porte très désagréable"

Points positifs : "Entertainment and crew were great- comfortable seats, got to watch a couple of movies with headphones provided by Delta; forgot mine so I assumed I would be miserable thru the whole 4 hour flight. so glad I was wrong! Would definitely take another flight with Delta... looking into the frequent flyer program as we speak"

Points positifs : "Connexion à New York = porte d'arrivée et de départ très proches l’une de l’autre"
Points négatifs : "L’espace est restreint entre les sièges (sur l’avion)"

Points négatifs : "My suitcase was ruined."

Points positifs : "Tout s'est bien passé, hormis le fait que je n'ai pas pue m'enregistrer à l'avance !"
Points négatifs : "enregistrement"

Points positifs : "Great flight ... food better than average, but movie selections were terrible"
Points négatifs : "Movies bad selection."

Points positifs : "Se had a Nice menu on board"
Points négatifs : "No food to sell on board"

Points négatifs : "Lounge : denied access even if I am platinum. Because domestic flight ? Delay by 1 hour .."

Points positifs : "Tous les vols à l'heure, service égal à nos attentes. Personnel courtois et efficace. Très bon voyage"

Points positifs : "you must be kidding me!!! nothing to say good about this fly !!The sad part I'm American Express Delta SkyMiles credit card holder and they couldn't do anything for meThe only good thing we arrive in Mexico"
Points négatifs : "flying to Mexico with. my two boys !!to begin I have to call Delta to put us seat together because the time of the fight had changed!! before we are siting by de middle of the plain when a booked r three seat together !! but than i got a imail confimatin with separete seattle for the kids!!we end up sitting all the way back on the plan!! we end up sitting all the way back on the plane l!! no TVs no windows in the last sits by the only two bathrooms on the plane with two boys that was not fun at all !!The sad part I'm American Express Delta SkyMiles credit card holder and they couldn't do anything for me when I called them"

Points positifs : "We were bumped to 1st class, presumably because of our Delta gold skymiles card. It was great! The duration of the +3 hour flight was heavenly!"

Points négatifs : "Encore assigné à la porte du vol, comme en stand-by. Pourtant les sièges étaient payés."

Points positifs : "Arrivé à New York"
Points négatifs : "Je n'ai apprécié d'avoir des sièges assignés à la porte du vol."

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "We got a meal for a 1h flight only"
Points négatifs : "No entertainment but normal for this type of flight"

Points négatifs : "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Points positifs : "I got some rest"
Points négatifs : "unable to charge my phone or watch movies"

Points positifs : "Service, technology"
Points négatifs : "Could not print by boarding card and was not allowed to board in Amsterdam"

Points positifs : "Nothing"
Points négatifs : "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Points positifs : "Excellent very good"
Points négatifs : "Everting so good ex"

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points positifs : "The staff was very helpful and professional. Promp response to calling for attention."
Points négatifs : "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points positifs : "The flight was great."

Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Points négatifs : "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."

Points positifs : "Crew was very helpful.food"
Points négatifs : "Food was not upto the mark."

Points négatifs : "Too late i missed my connection flight"

Points positifs : "Everything. Staff incredible."

Points négatifs : "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."

Points positifs : "The crew were pleasant"

Points positifs : "Manque de place"
Points négatifs : "La place"

Points négatifs : "magazines very dog eared and some badly torn"

Points négatifs : "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Points négatifs : "A quoi bon s'enregistrer en ligne si apres, c'est un problème pour obtenir les étiquettes bagages, que ca coince a la depose bagage, que le personnel affirme a tort que les bagages sont enregistrés jusqu'à destination finale (ce n'était pas la cas)"

Points positifs : "No chargers or tv on planes"
Points négatifs : "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"

Points positifs : "Rien à dire, tout est à l'heure, vol agréable, personnel super sympa et professionnel, bravo AF"

Points négatifs : "Vol en retard avons du patienter dans l'avion et cerise sur le cupcake pas bagage"

Points positifs : "The crew was good"

Points positifs : "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Points négatifs : "Nothing. This is filler text to meet min characters."

Points positifs : "Upgrade en business"

Points positifs : "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Points négatifs : "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"

Points positifs : "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Points négatifs : "55 minute delay was not welcome."

Points positifs : "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Points négatifs : "Cabin noise and air conditioning too cold, didn't sleep well"

Points positifs : "Personnel aimable et avenant"
Points négatifs : "Départ avec du retard et beaucoup de roulage a Ams, résultat 20 min de retard au débarquement"

Points positifs : "bien comme d'habitude"
Points négatifs : "RAS"

Points positifs : "Captain was updating us with the delay status."
Points négatifs : "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."

Points positifs : "Flight was delayed by over three hours."

Points positifs : "Entertainment, cabin crew great."
Points négatifs : "Seat layout may now be standard but is still cramped."

Points positifs : "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Points négatifs : "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."

Points positifs : "Great food and movies."
Points négatifs : "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."

Points positifs : "pleasant"
Points négatifs : "Pleasant"

Points positifs : "Flights left on time, arrived ahead of time. Seats comfortable. Baggage arrived quickly. No charge for wine/beer, although I do not imbibe when flying long distance. Food ok for airline food."
Points négatifs : "Unable to pick seats in advance,, were assigned seats that did not recline for 11 hour flight. One bathroom not functioning. Very limited movie choices for inflight entertainment. Seat belts much shorter than other airlines, so very confining, unable to loosen to relax in any position other than sitting straight in seat. In Rome had to check in & go through security at Terminal 5 then get bussed to Terminal 3. Only airport where we had to take out all electronics, including converter plugs, headphones, etc, place in a flimsy clear plastic bag ( that broke ) to go through security. Line to check bags pretty slow for number of passengers. Glad we had plenty of time."

Points positifs : "During my first flight from East Midlands England to Amsterdam I lost my baggage by another airlines and the KLM crew was very dedicated and supportive until they found it and check in for me... Many thanks and I wouldn't forget it."

Points négatifs : "Problem with seat. Paid extra. Got downgraded instead of upgraded"

Points positifs : "Personnel agréable et vol à l'heure"
Points négatifs : "Rien a dire"

Points positifs : "Le vol précédent est arrivé en retard à Göteborg mais ceci a été récupéré grâce à un embarquement rapide."
Points négatifs : "Arrive à Amsterdam loin de l'aérogare donc pris le bus. Pas terrible pour les connections."

Points négatifs : "My girlfriend were scheduled to come back from Marrakech together (albeit on separate reservations), however KLM could not find her reservation in their system and would not let her on the plane. I had to leave her behind in Marrakech. KLM had the audacity to ask her to purchase another ticket, even though she clearly had a valid reservation (how else would she had gotten to Marrakech in the first place?). After arguing with KLM for many hours, they finally booked her on a flight the following day, but refused to put her up in a hotel for the night, or compensate her for the trouble. Completely irresponsible behaviour from KLM. Will never fly with them again."

Points positifs : "The price The speedy boarding with Skyteam priority The movies can be viewed while on the ground"

Points négatifs : "Impossible de commander un repas sans gluten sur l’application mobile"

Points positifs : "Le service, le café et croissant compris, l’accueil, le respect des horaires"
Points négatifs : "Assise sur le dernier rang de l’avion, les sièges sont trop droits sans souplesse car tenus par la paroie"

Points négatifs : "30 minutes de retard"

Points négatifs : "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."

Points négatifs : "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."

Points positifs : "I like traveling with AirFrance in general."
Points négatifs : "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"

Points positifs : "I liked the food, the crew, the service"
Points négatifs : "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"

Points positifs : "Boarding for BUsiness class was fine. Seating was cramped."
Points négatifs : "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."

Points positifs : "Food and service was good and price was acceptable"
Points négatifs : "Very long route"

Points positifs : "Heureusement que les PNC gardaient le sourire"
Points négatifs : "Encore une fois le retard et le pseudo repas servi sans même un plateau, cake aux légumes à déguster avec les doigts et 5 petits vulgaires morceaux d’orange Encore une fois bravo"

Points positifs : "Tout"
Points négatifs : "Rien"

Points positifs : "Embarquement, service à bord, équipage parfait... un vrai service aérien sur des courts courriers ! Très bon rapport qualité/prix pour ce vol. Arrivée à l'avance à l'Orly."

Points négatifs : "Attente supplémentaire du décollage ... Un petit gâteau avec la boisson serait mieux ! Maurice"

Points positifs : "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"

Points positifs : "The cabin crew was very good!"
Points négatifs : "The economy premium seats are very uncomfortable"

Points négatifs : "Siège pas confortable, écran tactile fin ancien âge, repas servis 2h30 après le décollage et plus la possibilité de cuisine entre les 2 repas proposés car plus de poisson disponible"

Points positifs : "Ponctualité du vol"
Points négatifs : "Confort de base en classe éco. Espace compté pour bagages cabines, sacs et accessoires dans les pieds."

Points positifs : "Vol à l'heure et rapide sans complication"
Points négatifs : "On ne vois pas bien les instructions quand on est placé derrière les ailes de l'avion.."

Points positifs : "Speed, courtesy of the flight attendants"
Points négatifs : "Landing was a bit rough, understandable due to the weather."

Points positifs : "L'accueil du personnel de bord. La maîtrise du commandant de bord. Le confort et la propreté de l'avion."

Points positifs : "mieux vaut ne pas donner de repas du tout si c'est pour que ce soit aussi mauvais (en goût) et pour la santé :-)"

Points positifs : "This is what happens when you get roped in by a low price."
Points négatifs : "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"

Points positifs : "Arrivé à l’heure"
Points négatifs : "Rien"

Points positifs : "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Points négatifs : "All airlines need to remove a row of seats and give everyone just a bit more legroom."

Points positifs : "Toujours vouloir noter les choses’ ils ont fait leur job et bien, voilà c’est tout, y’en à marre de cette mode de la critique facile , à tout vouloir noter, ma note ne reflète rien aux yeux des autres un cinq chez moi vaudra un huit chez un autre ou un trois et je m’en fiche bien GARDEZ LE SOURIRE !!!!!"

Points positifs : "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"

Points négatifs : "Nourriture infecte menus jamais renouvelés. Films qui datent de plusieurs mois et sont toujours les mêmes"

Points positifs : "Surclassement en premium"

Points négatifs : "Fatiguée des retards .."

Points positifs : "It was on time and the crew was good"
Points négatifs : "The food wasnt upto the mark"

Points positifs : "Je cherche ! ;-)"
Points négatifs : "Hall d'embarquement modifié 20 min avant le départ Très mauvaise communication sur ce changement de dernière min Départ et arrivée en retard"

Points positifs : "Plus de place pour les jambes. Rien ne vient butter sur les genoux tellement les sièges sont loins. Seul ombre au tableau, dommage de mettre des écrans tactiles derrière la tête des passagers. Certains ont le doigt lourd. Repas correct. Service de qualité avec un personnel aimable et souriant. Vraiment agréable, et bien mieux que dans mes souvenirs. Video de Sécurité tres drôle."

Points positifs : "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Points négatifs : "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."

Points négatifs : "Le plat avec du poisson"

Points positifs : "Que le vol ne soit pas plein. La compagnie de mon voisin. L'arrivée rapide de mon bagage"
Points négatifs : "de ne pas arrivée au satellite directement"

Points positifs : "Avion qui décolle à l'heure. Hôtesses accueillantes. Vol agréable"

Points positifs : "On time departure and arrival"

Points négatifs : "Aucun service à bord pour un vol de 3 heures Le codeshare avec Ukraine Air nuit à la qualité d'Air France"

Points négatifs : "Retard de 1h . J'ai du payer la carte Hop à 50euros rapidement avant l'embarquement sinon pas de vole pour moi hors que j'ai ma carte jeune et qu'à l'aller j'ai pu prendre l'avion aucun souci . Je prends la navette quasiment tous les week-ends mais la vraiment c'est du n'importe quoi chez Air france ! Vous perdez un bon client . Dommage ."

Points positifs : "embarquement rapide, pas de surbooking"
Points négatifs : "l'attitude d'un steward envers un étranger qui faisait pourtant l'effort de lui répondre en français"

Points positifs : "L'équipage, leur hospitalité, le service à bord, la cabine en générale"
Points négatifs : "Le petit cafouillage à la fin de l'embarquement"

Points négatifs : "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."

Points positifs : "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Points négatifs : "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."

Points positifs : "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Points négatifs : "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."

Points négatifs : "DES RETARDS SANS PREVENIR A L'AVANCE, SANS DEDOMMAGEMENT OU EXCUSES COMME D'HABITUDES CHEZ AIR FRANCE !"

Points négatifs : "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."

Points positifs : "Le caractère jovial du pilote!"
Points négatifs : "Pas de Sky Priority en fin d'embarquement"

Points positifs : "I like service of AF"

Points positifs : "Vol parfaitement à l'heure malgré les conditions météorologiques"
Points négatifs : "Les sièges Air France. Une planche de bois..."

Points positifs : "le sandwich"

Points positifs : "Everyone is doing his job correctly and nicely. Nothing special to add"

Points positifs : "Too long to check in not enough counter open , I was at the airport at 0500 for 0745 flight almost missed my flight when you don’t have the choice to do it online. Nothing is offered on the flight not even water spacialy after running around to find the gate, not on time made international connections difficult"

Points positifs : "The boarding process was excellent and efficient. I liked it."
Points négatifs : "There was no free food and no entertainment. That was very disappointing."

Points positifs : "Embarquement efficace"
Points négatifs : "Même pas de bouchon d’oreille ni de masque pour dormir sur un vol de 23 heures... Nourriture insipide"

Points positifs : "Vol correct et à l’heure"
Points négatifs : "Même pas des cacahuètes gratuites sur la compagnie nationale. Service minimum : ne vaut pas mieux qu’une low cost."

Points négatifs : "Consignes de sécurités non respectées par le personnel naviguant Porte cockpit ouverte en vol par une seule personne. Contrôle ceintures et sièges sommaire. Site web fonctionne mal lors de la résa des sièges"

Points négatifs : "1h15 de retard"

Points négatifs : "Bagage abîmé en soute"

Points positifs : "Un décollage et un atterrissage en toute douceur. Je n' ai absolument pas senti que l avion se posait. C est très agréable"

Points positifs : "The time"
Points négatifs : "The servicie inside the plane"

Points positifs : "Flight amenities were great! When I discovered my passport was missing at my connection in London, John, the rep made calls to track it down where I left it in the tub at the security check point! He then walked with me to get it and then to re-book my flight since I had missed my scheduled flight......and there was no charge for the new flight! Unheard of in this day and age."
Points négatifs : "Nothing."

Points négatifs : "Seats too close together for any kind of comfort level"

Points positifs : "Shortness of flight"
Points négatifs : "Flight attendant would not help get luggage into overhead. Inattentive for food and drink needs."

Points positifs : "The crew was nice and attentive. Leg room in the extra leg room seat was absolutely worth the extra fee."
Points négatifs : "Connectors always seem to be delayed causing late boarding."

Points négatifs : "Could not board the plane as it was overbooked!!!!!"

Points positifs : "Spacious and quick."
Points négatifs : "Food was not included."

Points positifs : "Rien !"
Points négatifs : "Le prix du billet pour la prestation. De plus une surcharge bagage de 195€, alors qu'au moment de la réservation il n'y avait aucune possibilité d'intégrer des bagages. J'appelle ça tout simplement du vol. Le client est pris devant le fait accompli et n'a que le choix de payer... Bref, je ne recommande nullement cette Vie aérienne."

Points positifs : "Rien ! Et je pèse mes mots. Je ne suis pas en colère, j'écris ces commentaires à froid."
Points négatifs : "Le prix du billet pour la prestation. Pas à boire, pas à manger. Sièges usés, défoncés..."

Points positifs : "Quick boarding."
Points négatifs : "No movies or videos. Children crying and screaming."

Points positifs : "Rapidité du vol"
Points négatifs : "Pas de confort, siege payant, valise facturee payante"

Points positifs : "Enregistrement prioritaire avec la poussette . A l'heure à l'arrivée"
Points négatifs : "Sièges avec peu de place pour les jambes (moins que sur des boeing). Attente excessive de la poussette et des valises à l'arrivée."

Points négatifs : "Very pleased with overall service and hospitality"

Points positifs : "Flight on time"
Points négatifs : "Check in was terrible, did no allow online and on the desk a lot of misinformation which sent me to different desks for check in. Personnel Needs training!!l"

Points positifs : "Seat location"
Points négatifs : "Staff was slow. Dirty food tray left at seat for over an hour. Food was terrible"

Points positifs : "Excellent service!"

Points positifs : "Boarding is quick and easy. Seating is comfortable enough for a one hour flight."
Points négatifs : "No free beverage service . Snacks and drinks cart is wheeled through, but no one buys on such a short trip."

Points positifs : "crew was awesome"
Points négatifs : "how long and unorganized both checking in and boarding"

Points négatifs : "Flight conection failed"

Points négatifs : "I ordered a kosher meal and did not get it. I had nothing to eat for 15 hours"

Points négatifs : "flight was late"

Points positifs : "It got me hone."
Points négatifs : "Very small seats we were not given any snacks or drinks."

Points positifs : "The aircraft was clean"

Points positifs : "The staff were helpful and approachable."
Points négatifs : "The space available for a nine hours flight is poor. There were not enough entertainment."

Points négatifs : "1hr. delay because plane lost electrical power. No entertainment on board due to previous electrical problem. 1hr delay at arrival again due to plane electrical power."

Points positifs : "Space, meals, movie selection"
Points négatifs : "N/A"

Points positifs : "The crew members always looked me in the eye and made me feel like a human being."
Points négatifs : "Honestly my only complaint would be that I was not given both of my boarding passes when I first checked in in Munich and instead I had to go out and stand in a line for an hour to get my boarding pass for Las Angeles which made me just barely get to my gate on time."

Points positifs : "Iberia flight frim Barcelona ti Madrid my bags dis nit arruved. Now I am in Puerto Rico and my bags still lost"
Points négatifs : "Iberia flight frim Barcelona ti Madrid my bags dis nit arruved. Now I am in Puerto Rico and my bags still lost"

Points négatifs : "Missed flight. Was difficult to find a new flight to NYC. They were finally able to get me on an Air France flight from CDG many hours later. I had to pay the bus fare from Orly to CDG out of my own pocket, and took over an hour to get there. They refused to compensate me in any other way."

Points positifs : "Very good flight. Iberia is top notch. Nothing not to like."
Points négatifs : "Nothing."

Points positifs : "The plane is so outdated, the seats feel like they are made of wood. I can hardly believe it is safe to fly such an old aircraft. There is no entertainment, no wifi, no power. Certainly no TVs that worked. But most importantly was the uncomfortableness of the old seats."
Points négatifs : "So uncomfortable and outdated. 12 hrs on a flight with no entertainment and hard seats was brutal. I paid $45 for a seat assignment and then got moved to another seat!"

Points positifs : "Nothing stands out. I am overwhelmed by the mediocrity."
Points négatifs : "Nothing stands out. This was a commuter flight, which means no leg room, no space, and no frills."

Points positifs : "Horrible, On new itinerary they took me to Philadelphia instead of NY, Philadelphia fly was cancelled and they did not facilitated anything but an stand/by ticket. I was supposed to be home may two at night and did not get home until May 3rd in the afternoon. my bags did not come with me and I am still wIting for them to tell me that they have my bags and, I had to pay an extra day for my car that was parked at the airport in final destination."
Points négatifs : "I will never flight Iberia or America Airline and I will never use KAYAK to book another ticket, never, ever!"

Points positifs : "jamais déçu avec IBERIA"
Points négatifs : "le manque de place, mais c'etait un vol low cost"

Points positifs : "Loved it when we finally landed. I'm growing weary of flying. The flight was okay, but nothing spectacular. Overnight flight across the Atlantic, and NO possibility of sleeping... simply no way to get into a comfortable sleeping position. Looking forward to being home, in MY bed in 12 days."

Points négatifs : "Même pas une boisson offerte pour 4h de vol! Pire que les low-cost !"

Points négatifs : "Dommage que sur un vol de 4 heures même le verre d eaux soit payant."

Points positifs : "Plane was clean. Crew were well dressed and attractive."
Points négatifs : "Seating space was the smallest I've ever endured for the flight time. Waitresseswaiters aka stewardesses/stewards were robotic and aloof."

Points positifs : "Boarding and deplaning was efficient"
Points négatifs : "Full service airlines should at least off water"

Points positifs : "Le service L'équipage"
Points négatifs : "Pas d'écran individuel Siège assez inconfortable, peu d'espace L'annonce a l'embarquement très autoritaire"

Points positifs : "Nothing good to say. Dirty plane. Late. No service. On and on."
Points négatifs : "They sent me two flight times to confirm. No way to find out which was correct online and they never let me talk to a live person - just an incessant circle of voice prompts and then they hung up. I will never fly them again."