Hôtels à Puerto Aventuras

Hôtels à Puerto Aventuras

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Puerto Aventuras, Quintana Roo, Mexique
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Basse saison

septembre Mois le moins cher pour séjourner dans un hôtel : baissede de prix moyenne de 17%.

Haute saison

mars Mois le plus cher pour séjourner dans un hôtel : augmentation de prix moyenne de 44%.

Prix moyen (nuit en semaine) :

281 € Prix moyen le dim. - jeu. pendant les 2 dernières semaines.

Prix moyen (nuit le week-end) :

319 € Prix moyen le ven. et sam. pendant les 2 dernières semaines.

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Hôtels les plus recommandés à Puerto Aventuras

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Présentation Avis
Dans la zone de Kantenah, à côté d'un terrain de golf, cet établissement de front de mer se situe à 4,6 km de Plage de Xpu Há et à moins de 10 km des sites suivants: Port de plaisance de Puerto Aventuras et Golf de Puerto Aventuras. Cénote du Taj Mahal et Cénote Cristalino sont également à 10 km de distance.
9,1 Excellent
Points positifs: Presque tout était merveilleux. La visite du centre et les massages étaient super !
Points négatifs: La plage n'est pas super mais les piscines compensent ! Et je suis une personne de plage. Lire les autres qui se sont plaints de la musique au bord de la piscine mais ils doivent avoir résolu cela parce que la musique était super faible et vraiment inoffensive et agréable.
10,0 Excellent
Points positifs: Personnel très accueillants, souriants et serviables, particulièrement sur la plage et les piscines. Grande disponibilité de tout le monde, chambres vue ocean superbes, nous reviendrons
Points négatifs: Le diner du nouvel moins extraordinaire que l’hôtel l’ambiance était tres bien
10,0 Excellent
Points positifs: Fabulous immaculate hotel. All restaurant options are all great with plenty to choose from. Facilities are great, big gym with lots of space, several pools and bar areas.
Points négatifs: Honestly there is nothing we didn’t like, perfect service and facilities.
10,0 Excellent
Points positifs: Everything about this resort was awesome. From check in to check out the experience was perfect. I have stayed at all inclusive resorts before but this one was hands down my favorite. The food was great, spa was amazing and the room was perfect. Looking forward to the next time we come back.
Points négatifs: Sometimes drink orders by pool take a while and there is no complimentary sunscreen station. So bring some, else it’s $24 at resort.
10,0 Excellent
Points positifs: Fabulous resort - restaurant choices were suburb, facilities excellent and overall the staff were super professional and helpful. Great value for money. Highly recommend!
9,0 Excellent
Points positifs: Food incredible, restaurants are truly good, decoration is really nice, full of details of high quality. The room is amazing, with a jacuzzi in the balcony looking at the sea. Amenities are great, the main bar is great, the pools are super nice. Beach is also nice, quiet, and beautiful. Staff at the rooms, restaurants and front desk are great (not at the pool).
Points négatifs: The entretainment was not well organized. They never announce plans (for instance, one night there was a beatiful cinema over the pool with noone looking at it). Their excursions at the hotel are overprices (by about 50% extra than the people at the beach offers for the same service). Googles for snorkeling and kayaks are seldom available and third party organized. Staff at the pool bars are not welcoming. The rest of them (at the room, the fron desk, the restaurants etc. are great thought).
9,0 Excellent
Points positifs: Great staff - very kind and fast service
Points négatifs: The Mexican restaurant
6,3 Bien
Points positifs: Property is amazing!
Points négatifs: A lot of staff running around but no one is actually helping you. Had en episode where a waiter kicked us out of our sun beds, lying to us...probably because someone tipped him more. Nothing was done by the managers. We were left humiliated and annoyed
10,0 Excellent
Points positifs: From the moment we arrived @ Unico to the day we left, the customer care from the staff was excellent! Our host Augustin who was assigned to us for our stay, was outstanding! Everything from his first welcome text to all the reservations & arrangements he made were executed in the most efficient & courteous manner! Our room far exceeded our expectations, it was spacious & comfortable with stunning views over the beach! The minibar was complimentary & always fully stocked, as were all the towels & toiletries in the bathroom! The all-inclusive rate included everything apart from laundry, spa & beauty treatments, where you were only charged a 25% service fee, approx $57.00 for a massage! However the best thing that was included in the all-inclusive rate was the New Year’s Eve Masquerade party, an event that ordinarily proves very expensive! We enjoyed a delicious 5 course dinner & the alcohol was flowing! There was also fantastic entertainment from a live band & DJ, so the party went on till way after midnight! The resort has 4 restaurants including international cuisine from Italy, Asia, & Mexico and the quality & presentation of the food was excellent! Shout out to our lovely waitress Alejandra in Mura House! There were also 2 poolside restaurants offering lunchtime snacks such as pizza & tacos! Unico offers a diverse range of daily activities from cookery classes & salsa lessons to floating yoga which was taught by Monse an inspiring yogi who brought a lot of fun to the challenge of holding the warrior position on a floating mat! Overall the best thing about Unico was that it had all the advantages of an all inclusive resort without it feeling like a zoo.
Points négatifs: The sun beds on the beach were very uncomfortable & impossible to sit on all day without getting severe back ache!
10,0 Excellent
Points positifs: Le service, l'attention permanente accordée au client, la nourriture, la propreté, la qualité des piscines, de tous les équipements et installations, la plage.
Points négatifs: L'irrespect de certains clients
10,0 Excellent
Points positifs: Well this is an amazing hotel! It gives you a relax feeling all the time. It is big an most of the people stick in the hotel (all included so obvious) but you never feel overcrowded. The "la escondida" pool is warmed up which is the best (I dont know why all those 5 stars hotel dont have a least one warmed pool). The staff is nice and very helpful. And most of them seem really happy to work there. The bathtubs in the balcony are really something to highlight. You hardly will find such a big and nice outdoor tub. The food overall is very good!! You have at least 3 different restaurants to choose from, all included. The coktails are nice too. The amenities are high quality and organic. The app service is really nice touch. The beach is nice, although the sea a little harsh, but in the end of the day we spent most of the time in the several pools.
Points négatifs: There is not many things to point. I would say this is modern, clean, practical but I think the design of the hotel is not mexican, traditional and lacks some authenticity. Its beautiful though, but I mean it could be in any part of the world with good weather.. you wont have the same carribean/jungle/ mayan jungle feeling as others 5 stars hotels in riviera maya. However this hotel does not dissapoint in anything it offers. It just could be more premium, more experience focused (sometimes it feels the coktails are the star of the show, and I mean they are amazing). The room view was a dissapointment though as the trees were very tall we cannot see the ocean.
4,6 Correct
Points positifs: ces du n, importe quoi
Points négatifs: rien
TRS Yucatan Hotel - Adults Only - Puerto Aventuras - Chambre
2
9,5 Excellent (2 304 avis)
dès 330 €
Présentation Avis
Dans la zone de Kantenah, cet établissement de front de mer se situe à moins de 10 km des sites suivants: Plage de Xpu Há, Golf de Puerto Aventuras et Cénote du Taj Mahal. Cénote Cristalino et Cénote de Chikinha sont également à 10 km de distance.
10,0 Excellent
Points positifs: Tout
Points négatifs: Rien
8,8 Excellent
Points positifs: Everything!! The hotel, the staff, the facilities were all excellent! It really felt like I was being spoilt as the staff were so friendly and made everything so easy for my stay! Food was delicious and lots to choose from. The stand out have to be the staff! So friendly and helpful, I didn’t want to leave and can’t wait to go back!
Points négatifs: Nothing!
10,0 Excellent
Points positifs: The service is amazing and I loved every single meal. The rooms are very spacious and I really enjoyed the grounds. The spa is also relaxing.
Points négatifs: The entertainment was fun but not a lot of nightlife activities like dancing or ways to meet other guests here.
10,0 Excellent
Points positifs: Superbe hôtel dans un cadre magnifique
9,0 Excellent
Points négatifs: Il faut réserver à l avance pour les restaurants de l etablissement
9,6 Excellent
Points positifs: Amazing staff, the location is huge, green mangroves everywhere, the adult section is really isolated, high quality food with vegetarian options.
Points négatifs: Nothing at all!
10,0 Excellent
Points positifs: Amazing facilities Great food Superb rooms Best service
9,0 Excellent
Points positifs: Everything was amazing and better than I could have expected. The staff were truly great and my butler Daniela couldn't have been more helpful. I didn't leave the site as I had everything I needed here. All the spa services were incredible and the food was great in every restaurant. As a solo traveller I always felt safe and I had a great holiday
Points négatifs: I would have loved some beach, there is a trs section of beach further down but it's set back from the water so you're walking through groups to get to the water. For me it wasn't a huge deal as the rest of the experience was amazing
10,0 Excellent
Points positifs: Les équipements de la chambre Le personnel au petit soin Les restaurants La chambre avec piscine Les navettes internes Les bars Le cabaret
Points négatifs: Tout était parfait
10,0 Excellent
Points positifs: The service, the food, the facilities everything was fantastic
9,2 Excellent
Points positifs: TRS Yucatan is a luxurious resort for a really great value. Most of the staffs are very helpful and the amount of entertainment option they have is incredible. Also, while staying in TRS you can also experience other restaurants or activities from other Palladium hotel groups, however from my experience generally the service offered in TRS is far more superior than the other resorts. Their private butlers are really helpful and their restaurants and room service menus are also great quality.
Points négatifs: Check-in and check-out process wasn’t really smooth for me. I had to check in twice during my stay, and first time the receptionist forgot to inform us if the room is ready for check in and we weren’t given a bracelet (resort pass) until 3 hours after the check in time, so we couldn’t do any activities on the first day. Second time, the receptionist asked me to show the receipt for payment (I’ve paid for the entire stay the night before), apparently their system does not show if a client have already paid for the stay or not and he couldn’t find a copy of receipt or the documents I signed the previous day, so I had to sign another copy of their documents. Also, their mobile app to call the drivers for golf cart ride does not work.
Hard Rock Hotel Riviera Maya - Puerto Aventuras - Chambre
3
9,3 Excellent (4 973 avis)
dès 382 €
Présentation Avis
Bénéficiant d'un bel emplacement dans la zone de Puerto Aventuras, cet établissement de front de mer se trouve à côté d'un terrain de golf, à moins de 5 km de Kantenah Lagoon, Oasis Beach et Port de plaisance de Puerto Aventuras. Golf de Puerto Aventuras et Cénote de Chac Mool se trouvent également à moins de 5 km de distance.
9,1 Excellent
Points négatifs: La nourriture était bonne, mais au bout de quelques jours, cela devenait un peu répétitif. Ils devraient avoir un restaurant indien, les gens adorent ça.
10,0 Excellent
Points positifs: Des tonnes de divertissements pour les enfants, des enfants partout. Buffet pour enfants, repas pour les enfants, glaces dans les cafés. Super endroit pour des vacances en famille !
Points négatifs: La chambre a deux lits mais il n'y avait que deux lits doubles, j'aurais aimé qu'il soit grand. Le buffet a tendance à ne pas manger. Le service au bar de la piscine est très lent et ne vient jamais.
10,0 Excellent
Points positifs: La nourriture est bonne, le service, le personnel est sympa et serviable ! Les spectacles et animations sont très bien !
10,0 Excellent
Points positifs: Les jardins étaient très beaux. Le personnel était formidable !
9,7 Excellent
Points positifs: Es una experiencia increíble, muy atento y servicial el personal y las instalaciones muy bonitas
10,0 Excellent
Points positifs: El servicio, todos muy amables y dispuestos a apoyarte, las instalaciones muy bonitas y la estancia es súper agradable
Catalonia Riviera Maya Resort And Spa - Puerto Aventuras - Bâtiment
4
8,5 Excellent (3 053 avis)
dès 192 €
Présentation Avis
Se trouvant dans le secteur de Puerto Aventuras, cet établissement en bord de plage est à côté d'un terrain de golf et à 15 minutes à pied de sites comme: Kantenah Lagoon, Oasis Beach et Port de plaisance de Puerto Aventuras. Golf de Puerto Aventuras et Musée CEDAM se trouvent également à moins de 2 km de distance.
10,0 Excellent
Points positifs: La nourriture est incroyable
9,0 Excellent
Points positifs: Ala-Carte dinners were excellent. The staff were very attentive.
Points négatifs: Not much for onsite beaches but large ones were nearby.
10,0 Excellent
Points positifs: The beach, pools, staff, food and entertainment
Points négatifs: I didn't really like getting set up to view a presentation for time share, however I realize that it is all part of business.
9,6 Excellent
Points positifs: Staff was so friendly! Loved the whole resort
Points négatifs: Food was terrible except for the Mexican restaurant.... but was it really good or was it just the best of the garbage
8,0 Excellent
Points positifs: The upgrade on the suite made the trip for us.
Points négatifs: Nothing really.
7,0 Bien
Points positifs: Les restaurants à la carte
Points négatifs: Le semblant de plage Ne pas s attendre à une plage de sable blanc Nous sommes allées a la playa del carmen ou Tulum car nous avions un véhicule heureusement car j aurais été tres déçue
7,0 Bien
Points positifs: Pros * Monica at check-in, very nice * The absolutely the best bed we have ever slept in. * Very Good Morning Room service food arrives hot. * we loved the Breakfast Sausages. * Beautiful Room, and 2 Large TVs. * Fantastic shower with instant hot water. * Price of our room for Privilege * Beautiful grounds. *The Steak Restaurant, is very good * Beautiful Spa and Spa Pool. * The resort is Clean. * Wifi in rooms, but slow * Hot Dog Food Truck has fantastic Sausages and Hot Dogs *Fantastic waiters we had 1) Rubin 2) William 3) Room service : Marvin * Japanese Restaurant is wonderful and you get a great show from the Chef, and delicious food,but the deserts have no flavor.
Points négatifs: Cons * No Valley parking, I had to walk in the heat to park our car, first all inclusive that we had to do this. * No elevators to the main restaurants. * All the buffets, the food was only warm not hot, and no flavor. * We never seen any of the Main Chefs walking and checking the buffet, not once did I see anyone taking the temperature of the food. * The wrost cheese cake I have ever had in the Steak Restaurant. * Worst waiter in Steakhouse : Victor * Large bath tub on porch is hard to get into and out, absolutely no privacy. * The Privilege members pool has no steps, only a ladder. * Pool too noisy from adjacent pools * Non Privileged members swimming in the Privileged pool * Too many Sales people always trying to sell you timeshare. * In the gift shop, no souvenirs with the hotels name, only says Riviera Maya, and expensive. * Steak Restaurant played loud Cuban Music, why not play Mexican music, we're in Mexico. * Small pastries have absolutely no flavor.
7,1 Bien
Points positifs: Personnel très aimable et très accueillant, les activités au sein de l'hôtel, la sécurité du site
Points négatifs: Trop de chambres par rapport à la superficie de l'hôtel, on est les uns sur les autres les piscines sont petites, le coin plage aussi du fait du nombre de transats qui sont réservés de bonne heure. Chambre mal insonorisée mais spacieuse, buffet répétitif mais large choix.. Bref c' est un hôtel club Lookea
10,0 Excellent
Points positifs: - We booked a Privileged Romance Room, a beautiful room that was very spacious, clean and comfortable. - The food at all of the restaurants was incredible, way above expectations, very fresh and catered to many dietary requirements. We specifically loved the Mexican restaurant, tapas bar, teppanyaki restaurant, and Bloved restaurant. - The service throughout the hotel was wonderful, everyone was truly welcoming, friendly and helpful, some of the servers even remembered our names. - The beach and pools were amazing, plenty of space to relax and lots of bars nearby to grab coffee, cocktails, smoothies. - We thoroughly enjoyed the activities including kayaking, snorkelling, theatre shows. Our massages were truly amazing and the spa was beautiful. - First time at an all inclusive resort, loved the overall vibe, wifi was great, recommend to bring some small notes/change to be able to tip at the restaurants
Points négatifs: Cocktails were very sweet but that was to be expected
10,0 Excellent
Points positifs: Surbooké grace a booking. L’hotel est parfait sur tout les points Allez y les yeux fermés
Points négatifs: Petit bemol la wi fii marche pas tres bien dans les chambres.
4,0 Correct
Points positifs: There were a couple of staff that were friendly and helpful. The pool areas were nice if you could find a lounge chair.
Points négatifs: The food was sub-par at best and the waiters in the restaurants were unfriendly. The rooms were average. We had to request a change because the plumbing was not working in the first room. Although we had access to all the restaurants on the property we had to make reservations days in advance and had to specify a time. This was inconvenient especially the first night (when it was not possible to make a reservation).
9,0 Excellent
Points positifs: The staff were all very friendly
Points négatifs: No prior information about booking restaurants meant that all a la Carte were booked for our stay
10,0 Excellent
Points négatifs: The fact that smoking is allowed in public areas.
Présentation Avis
Bénéficiant d'un bel emplacement dans la zone de Puerto Aventuras, cet établissement de front de mer se trouve à côté d'un terrain de golf, à moins de 5 km de Kantenah Lagoon, Oasis Beach et Port de plaisance de Puerto Aventuras. Golf de Puerto Aventuras et Cénote de Chac Mool se trouvent également à moins de 5 km de distance.
9,6 Excellent
Points positifs: Huge property with lots of pools, small beaches and bars
Points négatifs: Confusing to get around for the first few days
10,0 Excellent
Points positifs: The property is amazing! Well kept, outstanding service and great restaurants.
Points négatifs: Nothing
9,6 Excellent
Points négatifs: too big
10,0 Excellent
Points positifs: Great restaurant, beautiful location. Exactly as advertised.
Points négatifs: Nothing
7,1 Bien
Points positifs: Walking in the lobby blows you away, stunning space. This was our last stop on our honeymoon so We paid for a room with a roof terrace and jacuzzi, the room was absolutely amazing. I can’t fault the room at all. The staff were also all lovely and helpful.
Points négatifs: The heaven section pool area was like one huge frat party - drunk people there all day very loud music. Nowhere really to go for a quiet swim and sunbathe. Food was ok - nothing special just buffets in every restaurant. Had room service lunch and no one came to take the plates away. I called at 7pm and they said someone would be right up - we left the plates outside and we’re awoken at 4am to animals scratting around the plates that were still there. Would not stay again.
4,0 Correct
Points positifs: We had the presidential suite and it was awesome. Huge (maybe unnecessarily huge) and very luxurious! Some of the staff was nice enough, even though we gave them a hard time during check-in. The wifi was solid as long as we stayed inside. The restaurants were also pretty good for an all-inclusive, but the reservation system leaves a lot to be desired. Our first day we came at 9:45PM to the Mexican restaurant, and were told we can't be seated without reservations. The restaurant was basically empty, and after I mentioned that, the lady said if we come back a little past 10, if the 10PM reservations don't come, we can get a table. We came at 10, and got a table. We were the only people there after 10:20. Even though the restaurant closes at 11, we were rushed the entire time. Clearly, the hostess just wanted to go home early. (Wondering why it's in the "what did you like" section? I ran out of characters in the other one)
Points négatifs: Where do I start? 1) There was no beach!!! They have a couple of mini lagoons, but if you enjoy swimming out or jumping on the waves, it's not happening. If you enjoy walking along the beach, (or anywhere, really!) it's not happening. 2) Check-in time was at 3PM, so I scheduled an important work call for 3:15 PM. Our room was not ready at 3PM, and after my wife made a small scene at check-in, we finally got our room around 3:30PM. 3) The room we did get was not properly cleaned. There were a couple of hairs laying around, and it was clear housekeeping was rushing to get the room ready, but couldn't... and we only got the room because someone at the front desk just told them they have to finish up. Most importantly, one of the toilet contents were entirely brown! I still don't know what it was because it didn't immediately smell. So I thought maybe it was some cleaning solution, but who makes a brown toilet cleaning solution?! After I flushed, it definitely smelled terrible though, and that toilet was pretty bad the rest of our stay too. I guess that's what we get for rushing housekeeping out. 4) There was a snake in our room. The staff did all they could to get him out and eventually said he crawled into something and won't come back. Of course, it was back the next day. This time, they did get it and carried it away. I'll give credit to the staff - they followed up half a dozen times about the issue - but I do think part of it was because they're a bit disorganized. 5) The biggest reason we wanted to stay at a big resort was I wanted to get some volleyball. But even though it's on the schedule at 4PM almost every single day, I could never find a game. On the last day, people were playing in the "kids-allowed" section of the hotel (I did check that section every day too), so I finally got a game in.
9,6 Excellent
Points positifs: It was beautiful and there were many pools and "beaches" to choose from.
Points négatifs: Nothing stood out as outstanding.
Dreams Puerto Aventuras Resort & Spa - Puerto Aventuras - Bâtiment
6
8,3 Excellent (1 169 avis)
dès 244 €
Présentation Avis
Se trouvant à Puerto Aventuras, cet établissement en front de mer dans le quartier historique se situe à moins de 2 km de Port de plaisance de Puerto Aventuras et Golf de Puerto Aventuras. Également à 20 km de distance: Ecopark Kantun Chi et Parc à thème Xplor.
7,7 Bien
Points positifs: Variété de restaurants
Points négatifs: La plage avait trop d'algues. Ils ont joué de la musique de l'ascenseur sur le côté de la piscine
5,0 Correct
Points positifs: The staff was great for what they had to work with. They did the best they could do.
Points négatifs: The smell was horrendous. The furnishing either need to be upgraded or cleaned (i.e. The lampshade in the room had stains all over it). It may have been the wrong time of year but the beach was covered with seaweed and it was closed. Not good when you're going some place that shows photos of beautiful beaches.
8,3 Excellent
Points positifs: I liked the entertainment at the theater and the live performances at the lobby. I had a great time!
Omni Puerto Aventuras Beach Resort - Puerto Aventuras - Bar
7
8,7 Excellent (1 128 avis)
dès 159 €
Présentation
Situation de l'établissement En choisissant Omni Puerto Aventuras Beach Resort à Puerto Aventuras, vous profiterez d'un séjour au bord de la plage, à quelques pas de Musée CEDAM et à 5 min en voiture de Delphinarium Dolphinaris Riviera Maya Park. Ce complexe 4 étoiles se trouve à 6,2 km de Cénote Cristalino. Chambres Les 30 chambres climatisées de l'établissement vous invitent à la détente et comprennent un lecteur de DVD et une télévision à écran plasma. Les chambres sont dotées d'un balcon. Des chaînes par satellite sont à votre disposition et vous invitent à la détente. Une salle de bain privée avec une baignoire et une douche séparées est à votre disposition. Vous y trouvez également une baignoire à jets et des articles de toilette gratuits. Équipements et services Si pour vous, le plaisir passe avant tout, n'hésitez pas à profiter des infrastructures de loisirs de l'établissement qui incluent notamment courts de tennis extérieurs, une piscine extérieure et un bain à remous. Ce complexe propose également l'accès Wi-Fi à Internet gratuit, un service de concierge et une boutique de souvenirs/un kiosque à journaux. Restauration Prenez un délicieux repas au restaurant et comblez tous vos petits creux en profitant du service d'étage (horaires limités) proposé par ce complexe. Pour bien finir la journée, rien de tel qu'un moment de détente autour d'un cocktail ou d'un verre de vin! Et vous avez de la chance puisque vous trouverez sur place un bar/salon, un bar à la plage et un bar en bord de piscine. Un petit déjeuner complet est servi tous les jours de07 h 00 à 11 h 00 moyennant un supplément. Affaires, autres prestations Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 heures sur 24. Les espaces événements de ce complexe comprennent des espaces de conférence et une salle de réunion. Un parking gratuit est disponible dans l'enceinte de l'établissement.
Coral Maya Condo Hotel - Puerto Aventuras - Bâtiment
8
8,2 Excellent (98 avis)
dès 95 €
Présentation Avis
En choisissant Coral Maya Condo Hotel à Puerto Aventuras, vous profiterez d'un séjour près d'un golf, à seulement quelques pas de Kantenah Lagoon et à 3 min en voiture de Musée CEDAM. Les équipements et services proposés incluent un personnel polyglotte, une consigne à bagages et un coffre-fort à la réception.
8,0 Excellent
Points positifs: Very clean and good beds.
Points négatifs: The location was too touristic.
6,3 Bien
Points positifs: The location
Points négatifs: The condo was not ready when we got there, despite of our arrival being at 6:30 pm. They gave us another condo to use until they had ours ready, but the lady said it would take them one our and a half to clean and it took them three hours. So we only checked in to our unit past 9 pm. When we booked, they asked a time frame for our arrival and I said between 6 and 7 pm. I don’t know what could possibly have happened that did didn’t have the unit ready at 6:30.
5,8 Correct
Points positifs: Le personnel sympathique et disponible, la terrasses qui donne sur la piscine, les lits, les canoés,
Points négatifs: L'odeur de moisi dans l'appartement, les canapés sentent mauvais, impossible de s'assoir dessus, le frigo qui fuit, la moustiquaire cassé, il faut laisser couler l'eau pendant 5 minutes pour qu'elle soit chaude.
6,7 Bien
Points positifs: Staff were friendly.
Points négatifs: There was no water, tea or coffee and we arrived late so it was hard to access any.
10,0 Excellent
Points positifs: Hôtel très sympathique, Excellent endroit je recommande,
Points négatifs: Rien
6,7 Bien
Points positifs: Dined at the Divot and Hippo's and both were good . Marina and dolphin park are nice .
Points négatifs: Beach access is limited and bad seaweed problem on most beaches in Playa del Carmen area . Not great if you love the ocean .
9,0 Excellent
Points positifs: Staff were great. Faby and Karla are great people. Great value for the money.
Points négatifs: Typical Mexican internet. Spotty and slow. But used to it.
5,0 Correct
Points positifs: The location and pool were great.
Points négatifs: Some bottled water would have been great after a long flight from Australia.
8,0 Excellent
Points positifs: Pool, kayaks, size of apartment
Points négatifs: Room was clean but a little musty smelling Coral Maya is a little further from restaurants than we had anticipated.
7,9 Bien
Points positifs: Appartement très spacieux
Points négatifs: Mal placé, voiture indispensable
8,0 Excellent
Points positifs: Staff, cleanliness
Points négatifs: No breakfast facility, to get anything to eat is really far; extra transport cost
Aventuras Club Marina - Puerto Aventuras - Bâtiment
9
9,4 Excellent (132 avis)
dès 202 €
Présentation Avis
Profitant d'un bel emplacement à Puerto Aventuras, Aventuras Club Marina se situe sur la promenade, à tout juste 5 min de marche de Port de plaisance de Puerto Aventuras et à 5 min en voiture de Delphinarium Dolphinaris Riviera Maya Park. Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, un personnel polyglotte et une consigne à bagages. En échange d'un supplément, l'établissement propose une navette vers et depuis l'aéroport (disponible 24 h/24) et un parking gratuit se trouve dans l'enceinte de l'établissement.
10,0 Excellent
Points positifs: It’s a beautiful unit with an awesome patio deck. The 3?Bedrooms are roomy and quite private. Great kitchen too. A plethora of restaurants a few steps away!
Points négatifs: More water pressure in showers would be appreciated
9,2 Excellent
Points positifs: Location is perfect! Alfredo is wonderful. Condo is beautiful.
Points négatifs: Floors are very slippery! Most of the time Rodrigo and his staff are the running things and they are friendly and responsive. But when Rodrigo's brothers are in charge they are rude.
10,0 Excellent
Points positifs: Très bon séjour dans ce gigantesque appartement ! Tout est parfait et surdimensionné : double lit king size très confortables, belle décoration, propreté impeccable, grande cuisine très bien équipée et terrasse avec accès direct à la piscine. Eau et produits de toilette à disposition. Bon accueil et bonne communication de notre hôte. Localisation idéale à proximité immédiate des restaurants et des dauphins. Excellent rapport qualité-prix ! Super souvenir !
10,0 Excellent
Points positifs: The unit was beautiful and comfortable. Loved watching the boats in marina. The pool area is so beautiful. The staff were very helpful and kind.
Points négatifs: Jellyfish at the private beach area! :(
5,0 Correct
Points positifs: The managers were super friendly and helpful. It's in a great location with quick walk to shops and restaurants.
Points négatifs: The unit we were in was not in good shape, floor tiles broken that moved under your feet, also a huge crack in the sliding glass door that was taped instead of fixed/replaced. The AC quit working one night, also had a musty smell in the room. The shower did not maintain a constant temperature.
10,0 Excellent
Points positifs: Very nice apartment (big and well-equipped). Territory constantly maintained. In the middle of the city - 5 minutes walk to everywhere.
Lm By Inmense - Puerto Aventuras - Chambre
10
9,2 Excellent (147 avis)
dès 105 €
Présentation Avis
En choisissant LM by Inmense à Puerto Aventuras, vous profiterez d'un séjour près d'un golf, à seulement 1 min à pied de Oasis Beach et à 9 minutes de marche de Port de plaisance de Puerto Aventuras. Les équipements et services proposés incluent un personnel polyglotte, une consigne à bagages et un coffre-fort à la réception. Une navette vers et depuis l'aéroport est disponible en échange d'un supplément.
10,0 Excellent
Points positifs: This was a fantastic place to stay for a few days! The food the atmosphere the workers Everyone treated you like family!
Points négatifs: That there was no any room service!
10,0 Excellent
Points positifs: It was quite and secluded from the attractions and business of night life.
8,8 Excellent
Points positifs: L'accueil, le calme, le petit déjeuner, l'accès à un très grand nombre de chaînes TV, la disponibilité du personnel.
Points négatifs: Pas d'accès plage à proximité, petite taille de la piscine.
8,0 Excellent
Points positifs: Nice view---good breckfast---good location
6,0 Bien
Points positifs: We loved the location. Quiet street and a nice mini beach at the canal! Nice white linen on the beds.
Points négatifs: This is absolutely not a 4 star hotel! On booking.com there are a lot of promises and beautiful pictures but the hotel needs an update, inside and outside! Breakfast is poor, should be included in the ( too high) price.
9,2 Excellent
Points positifs: Breakfast was great. Location was on a quiet cul-de-sac & about a 15 minute walk to the main restaurants which suited us perfectly
8,0 Excellent
Points positifs: Amazing staff, super cute and quiet location. Fairly close (10 min walk or so to restaurants and some stores), but we had a car so didn't need to walk anywhere. Rooms were nice and clean and air conditioning worked like a charm.
Points négatifs: Missing a telephone in the room. At one point could not make a call out of country with my cell and a phone would have helped. Also, a plunger in the room. Had a need for one a few times.
9,2 Excellent
Points positifs: The view from terrace The breakfast
10,0 Excellent
Points positifs: Food
10,0 Excellent
Points positifs: Staff was very friendly. Property had lots of security. Food was amazing.
9,6 Excellent
Points positifs: Petit hôtel ,charmant ,tranquille et discret , belle chambre au calme , donnant sur la marina , excellent accueil, a notre arrivée nous avons pu déguster une noix de coco toute fraiche , préparée devant nous en attendant de nous installer
Catalonia Yucatan Beach - Puerto Aventuras - Chambre
11
8,8 Excellent (968 avis)
dès 212 €
Présentation
Grâce à sa situation en bord de plage, cet établissement est parfait pour des vacances sous le signe de la détente. Cet établissement de Puerto Aventuras se trouve à moins de 15 minutes de marche de Musée CEDAM et Port de plaisance de Puerto Aventuras. Golf de Puerto Aventuras se trouve à 1,5 km
Villas Picalu B&b Boutique - Puerto Aventuras - Chambre
12
9,6 Excellent (125 avis)
dès 81 €
Présentation Avis
En choisissant Villas Picalu B&B Boutique à Puerto Aventuras, vous profiterez d'une liaison avec le centre commercial, à seulement 4 min à pied de Kantenah Lagoon et à 15 minutes de marche de Oasis Beach. Les équipements et services proposés incluent un service de location de limousines/berlines, un service d'arrivée express et un service de départ express. En échange d'un supplément, l'établissement vous propose une navette vers et depuis l'aéroport (disponible 24 h/24) et une navette vers le terminal des ferrys.
8,0 Excellent
Points positifs: La belle plage pas loin à pied, le lit confortable
Points négatifs: Le manque d'indépendance de la chambre, la localisation dans une zone touristique gardée, on n'est pas vraiment au Mexique...et bcp trop d'américains !
10,0 Excellent
Points positifs: Les hôtes sont très gentils et chaleureux. Ils donnent de super conseils pour visiter les alentours. La chambre était grande et propre. A proximité de puerto aventuras, il y a plein de belles activités à faire.
Points négatifs: Rien
10,0 Excellent
Points positifs: Good room, quiet street, clean bathroom, fantastic owners,
9,6 Excellent
Points positifs: Les hôtes sont vraiment supers, L'accueil est chaleureux Super petit dej Grande chambre
Points négatifs: -
10,0 Excellent
Points positifs: I don’t think I’ve ever met such nice people running this place in my life! I felt so comfortable the entire time and they went out of their way everyday to accommodate me. I think you would be crazy NOT to stay here and enjoy a little slice of heaven :)
Points négatifs: Zero complaints at all!
7,9 Bien
Points positifs: On a beaucoup aimé la gentillesse des hôtes et leur disponibilité. La grandeur de la chambre et le calme. Super petit déjeuner. Le parking très pratique. Et résidence sécurisée.
Points négatifs: Nous n’avons pas apprécié l’odeur des oreillers , odeur de transpiration, très désagréable !
10,0 Excellent
Points positifs: Tout ,la gentillesse de Sonia et d'Alberto qui parle Français ,le petit déjeuner très copieux ainsi qu'une fontaine à eau à disposition et frigo,jolie maison bien décorée ,la terrasse sur le toit pour mettre du linge à sécher bien pratique, la proximité du centre et de la plage 10mn à pied, bref allez y sans hésiter.
9,2 Excellent
Points positifs: Petit déjeuner copieux et formidable. Hôtes très gentil. Chambre spacieuse et très confortable. Magnifique maison. Jardin à la disposition.
Points négatifs: Je n'avais pas compris que c'était assez loin de la route principale mais ce n'est pas grave.
9,6 Excellent
Points positifs: Very comfortable rooms in very safe and quite area, but close to restaurants, shops and the beach. Great connection to go around for trips (also with the bus or " collectivos") . The owner are very helpful and friendly.
10,0 Excellent
Points positifs: The welcome The breakfast
Points négatifs: Nothing to dislike
9,6 Excellent
Points positifs: Very nice and comfy place, definitely recommend to everyone. Special thanks to the host.
10,0 Excellent
Points positifs: L'accueil, la gentillesse, le calme, la propreté... Un ensemble parfait! Je recommande vivement !
B&B Mom's House - Puerto Aventuras - Bâtiment
13
9,6 Excellent (26 avis)
dès 80 €
Présentation Avis
Le B&B Mom's House vous accueille à seulement 150 mètres de la plage de Puerto Aventuras et à 10 minutes à pied de son port de plaisance. Doté d'un grand jardin et d'une piscine, il sert gratuitement un petit-déjeuner américain. Ses chambres à la décoration moderne disposent de mobilier en bois, d'une mezzanine, de la climatisation et d'une terrasse meublée donnant sur le jardin. Toutes comprennent une armoire et une salle de bains privative pourvue d'articles de toilette gratuits. Le Bed & Breakfast met à votre disposition une cuisine commune, où vous pourrez préparer vos repas. Vous trouverez un supermarché à 1 km ainsi que différents restaurants à 800 mètres. Le B&B Mom's House bénéficie d'une connexion Wi-Fi gratuite et possède un coin salon commun avec une table à manger. Ses propriétaires vivent sur place et peuvent organiser des cours de yoga ou vous louer des vélos. L'établissement se situe à 2 minutes à pied d'un parcours de golf et à 15 minutes de route de la station balnéaire de Playa del Carmen. Le parc de loisirs Xcaret est accessible en 12 minutes en voiture, et l'aéroport international de Cancún est à 1 heure de route.
10,0 Excellent
Points positifs: Le b&b est très propre, paisible, charmant. Mary Jo est une hôtesse compétente, réactive, disponible. C’est une personne bienveillante et lumineuse qui veille à ce que votre séjour chez elle soit unique. Le petit déjeuner est incroyable: fruits frais en quantité, pain et pâtisserie faits maison, jus de fruits frais etc... Ce fut notre premier voyage au Mexique mais nous reviendrons, c’est sûr!!!
10,0 Excellent
Points positifs: Tout était vraiment formidable
8,0 Excellent
Points positifs: Accueil exceptionnel de Marie Jo qui partage sa maison ; on vit chez les propriétaires qui sont très discrets , le petit déjeuner est fantastique Marie Jo est d ailleurs une chef cuisinier !! Adorable petit chien "couscous". Très joli cadre près d un golf et d une piscine commune à plusieurs maisons. ; très bon wifi
Points négatifs: Chambre et lit un peu petits ..... Mais sinon rien !
10,0 Excellent
Points positifs: We were welcomed very warmly to mom's house and enjoyed our stay tremendously. We feel in love with the small dog called couscous that was always happy to see us and be petted and with the wonderful breakfast, especially the homemade bread, cakes and jams. We were able to park our rental car right in front of the house and did some amazing trips within an hours car ride: Tulum, many Cenotes and snorkeling with turtles at Akumal.
Points négatifs: There is nothing we really disliked. One thing that some people might have a problem with is that the bathroom wasn't directly attached to the bedroom we were staying in, so you have to leave the bedroom to go to the bathroom, which is the next room. Bathrobes are provided though and it wasn't a problem for us.
10,0 Excellent
Points positifs: TOUT ! L’accueil de Marie Jo, la maison, le jardin+piscine, la chambre spacieuse avec la climatisation, la salle de bain, le petit déjeuner complet et maison Merci pour tout Marie Jo !!!
Points négatifs: Rien
10,0 Excellent
Points positifs: Loved the garden patio
9,6 Excellent
Points positifs: We really enjoyed our short stay in Mom's House! The rooms were good and clean, breakfast with home made bread and cakes (they were delicious!!) was very nice. You can sit in the garden and relax or even swim in the pool. Mary was such a lovely host and it was a place where you can feel like home! PS: Her little dog "Couscous" was also very cute!
10,0 Excellent
Points positifs: It is a small family run B&B with everything you'd expect from a traditional British style B&B. We loved everything: the hosts, the location, the facilities, the beaches and I should of course mention wonderful breakfasts like nowhere else I've ever been to.
Points négatifs: Everything was perfect.
9,2 Excellent
Points positifs: Our host was super kind and spoil us with some delicious breakfast made by herself - breads, cakes, jam, fresh orange juice, coffee, fruit - Maria Jo is a chef, an entrepreneur, a yoga instructor... you will feel the positive vibes and energy at her place and she will make you feel like at home. Property has a nice pool, a few minutes from a calm beach, and it is between Tulum and Plata del Carmen, avoiding the crowd.
Points négatifs: We are biased for beachfront properties
10,0 Excellent
Points positifs: Accueil chaleureux chez Mary jo, parfaite cuisiniere les petits dejeuners sont très copieux. Proche de la plage. Endroit ideal pour les vacances.
10,0 Excellent
Points positifs: Very friendly hostess & excellent food
9,0 Excellent
Points positifs: Mom’s is located within the gated town, very safe. It is on the far end of town if you’re walking... it’s maybe 1/4 mile to some restaurants & 1/2 to the centro. It is just a 2 minute walk to a beach. The beach is public, and a resort has much of the area but there is plenty of room for other on the tip. Also spa, gym, etc for day pass at this resort.
Points négatifs: I loved it. But I suppose some might like more hotel & less B & B ... owner very personable, and knowledgeable about making it what the guest wants. She is a great cook.
Barceló Maya Palace - Xpu Há - Plage
14
9,5 Excellent (9 294 avis)
dès 325 €
Présentation Avis
Sur la plage et les pieds dans le sable, cet établissement dans la zone de Xpu-Ha est à 1 km de Ecopark Kantun Chi et à 2,5 km de Plage de Xpu Há. Port de plaisance de Puerto Aventuras et Cénote Cristalino se trouvent également à moins de 3 km de distance.
10,0 Excellent
Points négatifs: C'était d'excellentes vacances dans l'ensemble. Tant de choix. Vous pouvez construire votre journée très facile et relaxant ou peut être aussi occupé avec autant d'activités que vous le souhaitez.
10,0 Excellent
Points positifs: Le niveau VIP au Palace était extraordinairement bon ! La nourriture était fantastique ! J'ai adoré chaque seconde !
10,0 Excellent
Points positifs: - Amabilité du personnel - qualité de la nourriture aux buffets - Excellente plongée avec tuba et baignade avec les tortues
Points négatifs: - restaurants à la carte - Les jeunes qui font la fête à Pâques - beaucoup trop de jeunes bruyants et désagréables - évitez mars et avril !
6,5 Bien
Points positifs: La nourriture était plutôt bonne. Le personnel était gentil.
Points négatifs: L'incapacité d'obtenir des réservations à un moment raisonnable, surtout quand vos amis vous diront qu'il y avait beaucoup de tables vides.
9,0 Excellent
Points positifs: Excelente
Points négatifs: Everything
9,0 Excellent
Points positifs: We had a fantastic stay at the Barcelo. My kids absolutely loved the kids club. They made many friends there. The staff there were amazing, they really cared about the kids and planned lots of fun activities. The highlight for my boys was the waterpark. The one here and at the Colonial were superb. I really enjoyed the activities by the pool, such as yoga, aqua aerobics and zumba. Carlos and Natalie are amazing! They really enjoy their job and the make it so much fun for everyone there. The beach was amazing too, the water was so clear we could see tons of fish and turtles! My husband's favourite was the Japanese Restaurant Tokyo. We couldn't get a reservation so after trying once without any luck, we went early one day and got in. All restaurants were great but this was specially good, with all the entertainment and fantastic food. Overall we had a wonderful stay and I'd totally recommend.
Points négatifs: The front desk staff could have been better. Our reception was good with a cocktail welcome drink, however, we didn't get all the information we needed regarding basic things, such as hotel map or room location. I had to keep on asking about things. It was only after 3-4 days of our stay that I learned there were night shows at 9.30 every night!! And also after 3-4 days that I found out there were other activities at different areas of the resort we could participate in. Our check-out was extremely stressful and the worst part of our stay. After waiting on a long queue to check out, Josue Miranda told me I had to get my boys and husband as he needed to remove everyones bracelets!! We were not aware of this and we were already late!! So I had to run and get them from the restaurant and queue a long line again!! We asked Josue if it was possible to skip the line as our taxi was already outside (and the queue was twice the size at this time) but he said it wasn't possible, we had to queue again... anyway, I thought this was not the best way to end our holiday and staff could be more helpful.
7,9 Bien
Points positifs: The locations is great
Points négatifs: The front desk staff
4,0 Correct
Points positifs: Beach is beautiful, the best I've seen so far in Riviera Maya. The hotel and the area around it are quite nice.
Points négatifs: Food at the restaurant was terrible. All four adults in our group got food poisoning during our stay. There was no other place to go to get food, since it's all inclusive, so we had to pick the least suspicious foods. Outdoor bars were constantly short for bar tenders. You'd have to stay in line even to get water. Construction during our stay - the workers came one day to fix exterior painting right above our balcony without any notice. They finished within a day, but didn't even take time to clean their mess on our balcony.
7,1 Bien
Points positifs: Propreté irréprochable nourriture excellente plage agréable facile d’accès Récif corallien
Points négatifs: Chambre petite rien d’exceptionnel attention au choix premium océan Nous avons une large vue piscine avec à l’horizon vue mer Attention Tout inclus n’inclut pas les activités bowling Aquapark dauphins meme au palace premium Hôtel extrêmement calme pas forcément idéal put famille
7,1 Bien
Points positifs: The facilities are awesome. Great Beach, Bars, Restaurants, and Pools. Kids had a blast.
Points négatifs: The staff at the front desk and premium desk were horrible. Not friendly and not helpful at all. For such a nice, luxury hotel this is unacceptable. We also experienced unhappy staff at some of the outdoor bars and of all people the girl handing out the towels. If you don't get a dinner reservation which at times is difficult even though the restaurants are never full (funny because you try to book a reservation at a prime time, the staff says they are completely booked), you have to suffer through the awful dinner buffet. The entire management staff at this hotel should be fired or retrained on how to be helpful and polite.
10,0 Excellent
Points positifs: Établissement réunissant beaucoup d'atouts. Multiplicité des équipements, des services. Chambre top. Très bonne cuisine.
Points négatifs: Rien.
9,0 Excellent
Points positifs: The staff was very friendly. The food is really nice in the buffets and themed restaurants. There was alcohol in gel every 50 meters.
Points négatifs: The wifi wasn’t for free, and worked only in some parts inside the Grand Resort.
Barceló Maya Beach - Xpu Há - Bâtiment
15
9,3 Excellent (8 953 avis)
dès 267 €
Présentation Avis
Se trouvant dans le secteur de Xpu-Ha, cet établissement en bord de plage est en liaison directe avec le centre des congrès, à 0,8 km de Ecopark Kantun Chi et 2,1 km de Plage de Xpu Há. Cénote Cristalino et Zoo Bel Air Animal Park se trouvent également à moins de 2 km de distance.
10,0 Excellent
Points positifs: en premier je dirais LA PROPRETÉ, le personnel toujours souriant et soucieux de vous rendre votre séjour le plus agréable possible. le cadre magnifique est entretenu. le ménage fait tous les jours et avec soin, la salle de fitness immense et super équipée avec des machines entretenues qui fonctionnent, l'immensité des piscines et il y en a vraiment beaucoup (au moins une dizaine !!) avec des bars où l'on vous sert à volonté avec le sourire en plus, les buffets copieux, bons, et renouvelés avec un très grand choix et tout le reste qui ne me vient pas de suite à l'esprit.
Points négatifs: RIEN, nothing, nada
9,2 Excellent
Points positifs: Plage magnifique Équipement au top Buffet très correct
7,9 Bien
Points positifs: Le gros plus, situation géographique très intéressante. Je conseille de faire des excursions. Xelha, Xplor, Isla Cantoy. Tout peut être réservé directement à l'hôtel une fois sur place. Les piscines sont super, les plages aussi.
Points négatifs: On se lasse des repas aux buffets.
8,0 Excellent
Points positifs: Great location, lots of things to do for both adults and kids, excellent food in both buffet and a la carte restaurants.
Points négatifs: Rooms are very tired, bathroom was leaking, TV didn’t work. Be very careful when you take hotel taxi (we asked a Bell boy for a taxi) to Xplore/Xelha/Xcaret: drivers take you to the booth of the “travel agency” instead of the park entrance and sell you a “voucher that can be exchanged for the entrance tickets”. In our case the voucher could not be exchanged for the tickets, and we had to pay entrance fees to Xplore again. So our trip cost 4 of us $800 instead of $400! We reported the driver to the hotel, Barcelo managed to find the driver ... and asked us to deal with the taxi company by ourselves.So beware.
8,3 Excellent
Points positifs: Excellent buffet, nice facilities, very clean resort and friendly staff
Points négatifs: Water area for dophins too small
8,0 Excellent
Points positifs: The hotel is located in a very green area and offers an access to a beautiful beach. The food was amazing. A la carte restaurants especially Japanese and sea food were superb.
Points négatifs: I had to waste a lot of my holiday time on unnecessary waiting and queuing at the reception and elsewhere. I believe the efficiency of customer service has to be seriously improved as there were many unhappy holiday makers apart from me. Firstly, my room was not ready by the check in time. After flying for 15 hours to the destination, those several additional hours of waiting in the queue to find out that the room was not ready and then to be checked in much later than expected was just a torture. Secondly, I am surprised that internet is not included in the room rate as I believe it is as essential nowadays for most people as electricity or water in the room. Plus, in order to by wi-fi access you need to go and queue in another location, not at the reception, and waste even more time on that which does not make sense to me. Additionally to that the reception area has no AC so the waiting time becomes even more unpleasant.
10,0 Excellent
Points positifs: this is a great place to take a family at the Thanksgiving time of year the beaches were crystal clear with absolutely no seaweed the food was pretty good not great but good enough and the shows were outstanding the best shows I've seen out of all of my trips down to this part of the world. they have a great little kids club all the pools are super nice we actually somehow I accidentally got the premium package which turned out to be in our favor which gave us free Wi-Fi and upgraded drinks even though we don't drink too much. the check-in and check-out process was super easy and all the staff were exceedingly nice I can't recommend this place enough and we will definitely be back this time of year next year.
5,0 Correct
Points positifs: Lovely beaches. Nice pools. Friendly bar staff.
Points négatifs: 1. No WiFi except in the awful “mall” - and even there only restricted day time hours. 2. Tedious check-in, not welcoming at all. 3. Needed to pay cash deposit for snorkel mask, not expected to be carrying around cash at an all-inclusive resort. 4. Although my booking was made for myself (one person), it registered as a booking for 2 in the hotel’s system. An enormous amount of fuss was made over this. I understand why it would be an issue if one tried to sneak in 2 for the price of 1, but this was the other way round. 5. The dining room (buffet) staff acted very bossy, felt like a summer camp for adults in there.
8,8 Excellent
Points positifs: Beautiful beaches and pools, wonderful staff, rooms comfortable and clean, drinks delicious.
Points négatifs: Restaurant reservations very difficult to get, even with a premium room, we only got 2 for our 5 night stay and we had 2 premium rooms in our group. Food was plentiful and tasted good at the buffets but sometimes difficult to find what you wanted. Bathrooms in public areas were not as clean as expected compared to cleanliness of other areas.
Barceló Maya Caribe - Xpu Há - Chambre
16
8,6 Excellent (53 avis)
dès 251 €
Présentation Avis
Se trouvant dans le secteur de Xpu-Ha, cet établissement en bord de plage est en liaison directe avec le centre des congrès et à 2 km de sites comme: Ecopark Kantun Chi et Plage de Xpu Há. Cénote Cristalino et Zoo Bel Air Animal Park se trouvent également à moins de 15 minutes de là.
7,7 Bien
Points positifs: Chambre moyenne. Salle de bains inférieure à la moyenne.
Points négatifs: Plus de serveurs sur la plage serait super. Le menu du service d'étage peut également être amélioré
6,7 Bien
Points négatifs: too much noise in the rooms near the bar.
6,7 Bien
Points négatifs: The room didn't have any shelves/ drawers where to put the clothing. You only have hanging space. The fact that they show available watersports is not accurate. There is not enough equipement for the amount of rooms they have. There are actually 5 Barcelo hotels sharing that equipment. You have to stay on line at before the store opens in order to make a reservation. We could not use any of them in the 6 days stay. We were told that the hotel was ordering more... but that is what they always say.
6,3 Bien
Points positifs: The rooms were dated and there was musky smell that wouldn't go away. Staff will always say Yes to anything you ask but nothing gets done.
Points négatifs: Rooms were dated . Bathroom was average
5,0 Correct
Points positifs: When we checked in it took 1.5 hours to fix their mistakes. And they did not take payment so the next day they kocked us out of our room
Points négatifs: Had to make reservations for most resteraunts even though they were half empty. Even whrn we made a reservation we were told they did not have one and could not seet us even though there were over 100 empty seats..... food was mediocre. Humidity so high, interior of jotels are slick w sweat. They have to come squiggy floors every morning so rooms are musty. They do not clean their beaches. Tons of stinky seaweed everywhere during our stay
10,0 Excellent
Points positifs: All facilities were perfect
10,0 Excellent
Points positifs: That was our best holidays ever, just can’t wait to go back to this resort again .thank you Barcelo Group Hotels.
Points négatifs: Everything perfect

Les meilleures chambres à Puerto Aventuras

Présentation Avis
Dans la zone de Kantenah, à côté d'un terrain de golf, cet établissement de front de mer se situe à 4,6 km de Plage de Xpu Há et à moins de 10 km des sites suivants: Port de plaisance de Puerto Aventuras et Golf de Puerto Aventuras. Cénote du Taj Mahal et Cénote Cristalino sont également à 10 km de distance.
9,1 Excellent
Points positifs: Presque tout était merveilleux. La visite du centre et les massages étaient super !
Points négatifs: La plage n'est pas super mais les piscines compensent ! Et je suis une personne de plage. Lire les autres qui se sont plaints de la musique au bord de la piscine mais ils doivent avoir résolu cela parce que la musique était super faible et vraiment inoffensive et agréable.
10,0 Excellent
Points positifs: Personnel très accueillants, souriants et serviables, particulièrement sur la plage et les piscines. Grande disponibilité de tout le monde, chambres vue ocean superbes, nous reviendrons
Points négatifs: Le diner du nouvel moins extraordinaire que l’hôtel l’ambiance était tres bien
10,0 Excellent
Points positifs: Fabulous immaculate hotel. All restaurant options are all great with plenty to choose from. Facilities are great, big gym with lots of space, several pools and bar areas.
Points négatifs: Honestly there is nothing we didn’t like, perfect service and facilities.
10,0 Excellent
Points positifs: Everything about this resort was awesome. From check in to check out the experience was perfect. I have stayed at all inclusive resorts before but this one was hands down my favorite. The food was great, spa was amazing and the room was perfect. Looking forward to the next time we come back.
Points négatifs: Sometimes drink orders by pool take a while and there is no complimentary sunscreen station. So bring some, else it’s $24 at resort.
10,0 Excellent
Points positifs: Fabulous resort - restaurant choices were suburb, facilities excellent and overall the staff were super professional and helpful. Great value for money. Highly recommend!
9,0 Excellent
Points positifs: Food incredible, restaurants are truly good, decoration is really nice, full of details of high quality. The room is amazing, with a jacuzzi in the balcony looking at the sea. Amenities are great, the main bar is great, the pools are super nice. Beach is also nice, quiet, and beautiful. Staff at the rooms, restaurants and front desk are great (not at the pool).
Points négatifs: The entretainment was not well organized. They never announce plans (for instance, one night there was a beatiful cinema over the pool with noone looking at it). Their excursions at the hotel are overprices (by about 50% extra than the people at the beach offers for the same service). Googles for snorkeling and kayaks are seldom available and third party organized. Staff at the pool bars are not welcoming. The rest of them (at the room, the fron desk, the restaurants etc. are great thought).
9,0 Excellent
Points positifs: Great staff - very kind and fast service
Points négatifs: The Mexican restaurant
6,3 Bien
Points positifs: Property is amazing!
Points négatifs: A lot of staff running around but no one is actually helping you. Had en episode where a waiter kicked us out of our sun beds, lying to us...probably because someone tipped him more. Nothing was done by the managers. We were left humiliated and annoyed
10,0 Excellent
Points positifs: From the moment we arrived @ Unico to the day we left, the customer care from the staff was excellent! Our host Augustin who was assigned to us for our stay, was outstanding! Everything from his first welcome text to all the reservations & arrangements he made were executed in the most efficient & courteous manner! Our room far exceeded our expectations, it was spacious & comfortable with stunning views over the beach! The minibar was complimentary & always fully stocked, as were all the towels & toiletries in the bathroom! The all-inclusive rate included everything apart from laundry, spa & beauty treatments, where you were only charged a 25% service fee, approx $57.00 for a massage! However the best thing that was included in the all-inclusive rate was the New Year’s Eve Masquerade party, an event that ordinarily proves very expensive! We enjoyed a delicious 5 course dinner & the alcohol was flowing! There was also fantastic entertainment from a live band & DJ, so the party went on till way after midnight! The resort has 4 restaurants including international cuisine from Italy, Asia, & Mexico and the quality & presentation of the food was excellent! Shout out to our lovely waitress Alejandra in Mura House! There were also 2 poolside restaurants offering lunchtime snacks such as pizza & tacos! Unico offers a diverse range of daily activities from cookery classes & salsa lessons to floating yoga which was taught by Monse an inspiring yogi who brought a lot of fun to the challenge of holding the warrior position on a floating mat! Overall the best thing about Unico was that it had all the advantages of an all inclusive resort without it feeling like a zoo.
Points négatifs: The sun beds on the beach were very uncomfortable & impossible to sit on all day without getting severe back ache!
10,0 Excellent
Points positifs: Le service, l'attention permanente accordée au client, la nourriture, la propreté, la qualité des piscines, de tous les équipements et installations, la plage.
Points négatifs: L'irrespect de certains clients
10,0 Excellent
Points positifs: Well this is an amazing hotel! It gives you a relax feeling all the time. It is big an most of the people stick in the hotel (all included so obvious) but you never feel overcrowded. The "la escondida" pool is warmed up which is the best (I dont know why all those 5 stars hotel dont have a least one warmed pool). The staff is nice and very helpful. And most of them seem really happy to work there. The bathtubs in the balcony are really something to highlight. You hardly will find such a big and nice outdoor tub. The food overall is very good!! You have at least 3 different restaurants to choose from, all included. The coktails are nice too. The amenities are high quality and organic. The app service is really nice touch. The beach is nice, although the sea a little harsh, but in the end of the day we spent most of the time in the several pools.
Points négatifs: There is not many things to point. I would say this is modern, clean, practical but I think the design of the hotel is not mexican, traditional and lacks some authenticity. Its beautiful though, but I mean it could be in any part of the world with good weather.. you wont have the same carribean/jungle/ mayan jungle feeling as others 5 stars hotels in riviera maya. However this hotel does not dissapoint in anything it offers. It just could be more premium, more experience focused (sometimes it feels the coktails are the star of the show, and I mean they are amazing). The room view was a dissapointment though as the trees were very tall we cannot see the ocean.
4,6 Correct
Points positifs: ces du n, importe quoi
Points négatifs: rien
TRS Yucatan Hotel - Adults Only - Puerto Aventuras - Chambre
2
9,5 Excellent (2 304 avis)
dès 330 €
Présentation Avis
Dans la zone de Kantenah, cet établissement de front de mer se situe à moins de 10 km des sites suivants: Plage de Xpu Há, Golf de Puerto Aventuras et Cénote du Taj Mahal. Cénote Cristalino et Cénote de Chikinha sont également à 10 km de distance.
10,0 Excellent
Points positifs: Tout
Points négatifs: Rien
8,8 Excellent
Points positifs: Everything!! The hotel, the staff, the facilities were all excellent! It really felt like I was being spoilt as the staff were so friendly and made everything so easy for my stay! Food was delicious and lots to choose from. The stand out have to be the staff! So friendly and helpful, I didn’t want to leave and can’t wait to go back!
Points négatifs: Nothing!
10,0 Excellent
Points positifs: The service is amazing and I loved every single meal. The rooms are very spacious and I really enjoyed the grounds. The spa is also relaxing.
Points négatifs: The entertainment was fun but not a lot of nightlife activities like dancing or ways to meet other guests here.
10,0 Excellent
Points positifs: Superbe hôtel dans un cadre magnifique
9,0 Excellent
Points négatifs: Il faut réserver à l avance pour les restaurants de l etablissement
9,6 Excellent
Points positifs: Amazing staff, the location is huge, green mangroves everywhere, the adult section is really isolated, high quality food with vegetarian options.
Points négatifs: Nothing at all!
10,0 Excellent
Points positifs: Amazing facilities Great food Superb rooms Best service
9,0 Excellent
Points positifs: Everything was amazing and better than I could have expected. The staff were truly great and my butler Daniela couldn't have been more helpful. I didn't leave the site as I had everything I needed here. All the spa services were incredible and the food was great in every restaurant. As a solo traveller I always felt safe and I had a great holiday
Points négatifs: I would have loved some beach, there is a trs section of beach further down but it's set back from the water so you're walking through groups to get to the water. For me it wasn't a huge deal as the rest of the experience was amazing
10,0 Excellent
Points positifs: Les équipements de la chambre Le personnel au petit soin Les restaurants La chambre avec piscine Les navettes internes Les bars Le cabaret
Points négatifs: Tout était parfait
10,0 Excellent
Points positifs: The service, the food, the facilities everything was fantastic
9,2 Excellent
Points positifs: TRS Yucatan is a luxurious resort for a really great value. Most of the staffs are very helpful and the amount of entertainment option they have is incredible. Also, while staying in TRS you can also experience other restaurants or activities from other Palladium hotel groups, however from my experience generally the service offered in TRS is far more superior than the other resorts. Their private butlers are really helpful and their restaurants and room service menus are also great quality.
Points négatifs: Check-in and check-out process wasn’t really smooth for me. I had to check in twice during my stay, and first time the receptionist forgot to inform us if the room is ready for check in and we weren’t given a bracelet (resort pass) until 3 hours after the check in time, so we couldn’t do any activities on the first day. Second time, the receptionist asked me to show the receipt for payment (I’ve paid for the entire stay the night before), apparently their system does not show if a client have already paid for the stay or not and he couldn’t find a copy of receipt or the documents I signed the previous day, so I had to sign another copy of their documents. Also, their mobile app to call the drivers for golf cart ride does not work.
Lm By Inmense - Puerto Aventuras - Chambre
3
9,2 Excellent (147 avis)
dès 105 €
Présentation Avis
En choisissant LM by Inmense à Puerto Aventuras, vous profiterez d'un séjour près d'un golf, à seulement 1 min à pied de Oasis Beach et à 9 minutes de marche de Port de plaisance de Puerto Aventuras. Les équipements et services proposés incluent un personnel polyglotte, une consigne à bagages et un coffre-fort à la réception. Une navette vers et depuis l'aéroport est disponible en échange d'un supplément.
10,0 Excellent
Points positifs: This was a fantastic place to stay for a few days! The food the atmosphere the workers Everyone treated you like family!
Points négatifs: That there was no any room service!
10,0 Excellent
Points positifs: It was quite and secluded from the attractions and business of night life.
8,8 Excellent
Points positifs: L'accueil, le calme, le petit déjeuner, l'accès à un très grand nombre de chaînes TV, la disponibilité du personnel.
Points négatifs: Pas d'accès plage à proximité, petite taille de la piscine.
8,0 Excellent
Points positifs: Nice view---good breckfast---good location
6,0 Bien
Points positifs: We loved the location. Quiet street and a nice mini beach at the canal! Nice white linen on the beds.
Points négatifs: This is absolutely not a 4 star hotel! On booking.com there are a lot of promises and beautiful pictures but the hotel needs an update, inside and outside! Breakfast is poor, should be included in the ( too high) price.
9,2 Excellent
Points positifs: Breakfast was great. Location was on a quiet cul-de-sac & about a 15 minute walk to the main restaurants which suited us perfectly
8,0 Excellent
Points positifs: Amazing staff, super cute and quiet location. Fairly close (10 min walk or so to restaurants and some stores), but we had a car so didn't need to walk anywhere. Rooms were nice and clean and air conditioning worked like a charm.
Points négatifs: Missing a telephone in the room. At one point could not make a call out of country with my cell and a phone would have helped. Also, a plunger in the room. Had a need for one a few times.
9,2 Excellent
Points positifs: The view from terrace The breakfast
10,0 Excellent
Points positifs: Food
10,0 Excellent
Points positifs: Staff was very friendly. Property had lots of security. Food was amazing.
9,6 Excellent
Points positifs: Petit hôtel ,charmant ,tranquille et discret , belle chambre au calme , donnant sur la marina , excellent accueil, a notre arrivée nous avons pu déguster une noix de coco toute fraiche , préparée devant nous en attendant de nous installer
Présentation Avis
Bénéficiant d'un bel emplacement dans la zone de Puerto Aventuras, cet établissement de front de mer se trouve à côté d'un terrain de golf, à moins de 5 km de Kantenah Lagoon, Oasis Beach et Port de plaisance de Puerto Aventuras. Golf de Puerto Aventuras et Cénote de Chac Mool se trouvent également à moins de 5 km de distance.
9,6 Excellent
Points positifs: Huge property with lots of pools, small beaches and bars
Points négatifs: Confusing to get around for the first few days
10,0 Excellent
Points positifs: The property is amazing! Well kept, outstanding service and great restaurants.
Points négatifs: Nothing
9,6 Excellent
Points négatifs: too big
10,0 Excellent
Points positifs: Great restaurant, beautiful location. Exactly as advertised.
Points négatifs: Nothing
7,1 Bien
Points positifs: Walking in the lobby blows you away, stunning space. This was our last stop on our honeymoon so We paid for a room with a roof terrace and jacuzzi, the room was absolutely amazing. I can’t fault the room at all. The staff were also all lovely and helpful.
Points négatifs: The heaven section pool area was like one huge frat party - drunk people there all day very loud music. Nowhere really to go for a quiet swim and sunbathe. Food was ok - nothing special just buffets in every restaurant. Had room service lunch and no one came to take the plates away. I called at 7pm and they said someone would be right up - we left the plates outside and we’re awoken at 4am to animals scratting around the plates that were still there. Would not stay again.
4,0 Correct
Points positifs: We had the presidential suite and it was awesome. Huge (maybe unnecessarily huge) and very luxurious! Some of the staff was nice enough, even though we gave them a hard time during check-in. The wifi was solid as long as we stayed inside. The restaurants were also pretty good for an all-inclusive, but the reservation system leaves a lot to be desired. Our first day we came at 9:45PM to the Mexican restaurant, and were told we can't be seated without reservations. The restaurant was basically empty, and after I mentioned that, the lady said if we come back a little past 10, if the 10PM reservations don't come, we can get a table. We came at 10, and got a table. We were the only people there after 10:20. Even though the restaurant closes at 11, we were rushed the entire time. Clearly, the hostess just wanted to go home early. (Wondering why it's in the "what did you like" section? I ran out of characters in the other one)
Points négatifs: Where do I start? 1) There was no beach!!! They have a couple of mini lagoons, but if you enjoy swimming out or jumping on the waves, it's not happening. If you enjoy walking along the beach, (or anywhere, really!) it's not happening. 2) Check-in time was at 3PM, so I scheduled an important work call for 3:15 PM. Our room was not ready at 3PM, and after my wife made a small scene at check-in, we finally got our room around 3:30PM. 3) The room we did get was not properly cleaned. There were a couple of hairs laying around, and it was clear housekeeping was rushing to get the room ready, but couldn't... and we only got the room because someone at the front desk just told them they have to finish up. Most importantly, one of the toilet contents were entirely brown! I still don't know what it was because it didn't immediately smell. So I thought maybe it was some cleaning solution, but who makes a brown toilet cleaning solution?! After I flushed, it definitely smelled terrible though, and that toilet was pretty bad the rest of our stay too. I guess that's what we get for rushing housekeeping out. 4) There was a snake in our room. The staff did all they could to get him out and eventually said he crawled into something and won't come back. Of course, it was back the next day. This time, they did get it and carried it away. I'll give credit to the staff - they followed up half a dozen times about the issue - but I do think part of it was because they're a bit disorganized. 5) The biggest reason we wanted to stay at a big resort was I wanted to get some volleyball. But even though it's on the schedule at 4PM almost every single day, I could never find a game. On the last day, people were playing in the "kids-allowed" section of the hotel (I did check that section every day too), so I finally got a game in.
9,6 Excellent
Points positifs: It was beautiful and there were many pools and "beaches" to choose from.
Points négatifs: Nothing stood out as outstanding.