Hotel Atlântico Rio

Good location, safe environment, no doormen hustled. Satisfied Breakfast.

At check in I learned that I was fully charged for my staying on August 7, even dough the booking site told me that I could Cancel in full without charge, until 8/13 until 11:59pm, my check in date was 8/15/19. I have called the hotel prior to be sure that all reservations was okay. The reservations personal told me duo o Marathon on 8/18, the hotel was fully booked and they would charge one day as assurances. I told her that I would fully pay with my Brazilian bank card, at Day of check in, and she guarantee that would be just one day, and if I would cancel on the 8/13 as booking told that I could, then they would returned the day charge. I told that was not a problem and I prefer pay with my Brazilian bank account once my international would charge a international transaction fee. I called the lady, the next morning and sure answer that she should herself make the day charge, but instead was done by another employee. But how so she said was extraordinarily charge in anticipation for one day and she make a full charge. No apologies just next time they would do better. My opinion unprofessional, inappropriate and inexcusable.