We were a family of 5 who needed something near LA but not too close and this was perfect. Right near the freeway entrance for a 15min drive to downtown.
We loved the pool, the restaurant, our room, the cleanliness, and no hidden charges. Bonnie, at the front desk used our name, when she said good morning, when we came down for breakfast. It was a very nice touch. No.
Just the bed. View was the roof! All.. It eas in construction, a mess, i dident smoke and gor cjarged for smoking 200!
The room was very clean and bed was comfortable. Staff was very friendly and helpful. It's in a great location! Family friendly. Location is excellent because it's right across the street from Montebello mall and it has the movie theatre right up the street.
Centrally located, friendly staff, knowledgeable people, and rooms were spacious.
Nice rooms. The web site for the hotel under amenities said free breakfast. We did not get ffree breakfest. Even when I pointed out to the staff and showed Them. They said it was because I booked through a different web site. But under amenities listed is pool workout room and I was allowed to use those amenities. Free breakfast is always a consideration when I book hotels. So I was bummed. Started my day off bad.
The staff was extremely pleasant, and helpful. They greeted me each time, with a genuine smile. I would recommend this hotel to anyone.
This is a very comfortable and convenient hotel that our friends in Los Angeles strongly recommend us to stay. They also told us that it is a best hotel for Chinese tourists because of its best location. We will choose this hotel for our next trip to the US. For the time being we have no unhappy experience during stay in this hotel
Good food close by A little far from beaches
If you are in Monterey park for Chinese food, you can't beat staying here. Renovation starts at 9am
Will not stay there again
The staff was very helpful and quick/attentive. The checkout out was a quick second and did not take even a full minute! Unfortunately, the room we were initially given was still dirty and not ready when we walked in. We were then given another room. Personally, we should have been given an upgraded room but we were perfectly fine with the other room we were given.
Close to where my family lives. Mostly clean except for the smelly hallway carpet. Some staff were great and some were ok. Nice accomodations #1Upon arrival when we went up to the floor of our room the hallway had a strong damp smell, similar to body odor, probably from the carpet. We almost returned to the front desk for a refund but once we got into out room we did not smell it. #2 After a couple of days I realized that my back pain which made it uncomfortable to sleep through the night was caused by the bed which had comfort controls that were not working. Upon realizing this I requested the bed to be repaired that morning. When I returned at the end of the day I discovered it had not been repaired. They did give me that night without charge but i did experience a poor week of sleep. #3 I was surprised that with the price that we got the room for breakfast was not included.
Staff was nice. Location was good to getting to good restaurants. Room should have been cleaner. I went to give my baby a bath and there was hair all over the tub. I also kept finding hair that was not ours on the counters, desks and on the bed. We were pretty grossed out by it.
We booked the last room available, an accessable room on first floor that rattled with noise from the utility room next door and whoever was clog dancing in the room above. Everything was booked so we just shrugged it off for the weekend.
A/C worked great The smell in the way, smelled like gas. My wife slipped in the lobby on a spill as we were leaving.
No tooth brushes and tooth paste!! No alert that the free breakfast is offered only from 0600 hrs to 0900 hrs I think.. No alert at all. No food to purchase at the hotel outside those hours, not even machines. Once I decided to stay a few extra hours, I had to pay a full extra day and physically go to front desk to show my cc! Front Desk had All of my info! Why charge double and why force me to show the cc in person? Highly Inconvenient!
Convenient to our location and the room was clean and beds were comfortable. Breakfast area was very cramped - three small tables. We tried twice but all the tables were occupied. Also, there was a problem with the room keys. In the morning, they would not work. The clerk at the front desk ran them through again and they keys still did not work. We finally got help from one the staff who was helping another guest with the same problem.
Staff very attentive One entrance
staff were nice few tables for breakfast fridge was broken microwave was broken
It is close to restaurants and shops. The room is clean.
Ashley at the front desk was so great, also, Diane, the bartender during happy hour, always knows remembers our group and takes great care of us.. we had the shuttle driver Candy drive us to my parent's house and pick up up, and he was very nice I slept on the pullout couch and it was awful
Big room, free vending machine, free breakfast.
The free cook to order breakfast, evening reception, parking, and wifi... and, the friendly staff. Everyone looked like they enjoyed working there, very efficient and helpful. Comfortable accommodations. The accommodations were roomy, but it may be time for an update to the bathrooms. Our room didn't get cleaned when we stayed multiple days. Perhaps it was because we left our room late, but other hotels usually checked in with us just to make sure.
First morning toilet wouldn't flush and was forced to move rooms at 5:30am in the morning. Staff provided no assistance. Restaurant closed at 2pm each day, only room service with 18% tip requirement. None of the vending machines had drinks or snacks. No offer of credit for for being put out.
Suite style room with balcony. View overlooking some sort of large garden or farm like land smack in the middle of LA. No business center.
Forgot a backpack full of clothes r here, even though I didn't get a call from the hotel (even though the staff must have found it and I could have come back for it) when I did call and inquire they said they had found it and will courier it back. Other than that comfortable stay, good breakfast, though the room we had - 413 was small.
Chan, friendly, and accommodating. And a great breakfast to boot.
Good service at desk; very clean rooms; location was convenient-easy access to major highways; great variety of shops in the area.
Better value than the Westin in Pasadena where we usually stay. Will make the Hampton Inn in Arcadia our go to hotel when we are visiting family in the area.
The location of the room first floor by the elevator. You heard all the noise. The toilet made a loud noise when used or it run. Told the staff,.,
The location is very convenient. Room is clean and has a microwave. The pool is good. If your skin is very sensitive then stay away. My baby's skin became red and he scratched all night
Nice clean property, free parking, free wi-fi , good breakfast and not too far from Los Angeles universal studios After 9:00 pm almost everything is closed only restaurant open was a place called BJ's food was pretty good with a good selection
Cleanliness and accessibility to resturants, walking distance
We had a warm welcome at this hotel, friendly staff, the breakfast was really good compared to others we've been. It's not expensive and worth every dollar. I really recommend!
Bed was comfortable and clean. I've stayed at many Hampton Inns all across the USA. This one is the worst of the bunch. Staff not friendly .... not once did I see any employee smile. Nobody at front desk for check-in at 630pm, had to wait 4-5 minutes for desk person to arrive. Room was pretty worn-out and dirty, especially the carpet. "Complementary" Wi-Fi was incredibly slow; wanted to download a movie for my flight the following day, took ALL NIGHT to download 30% of the film. Staff would not deliver room receipts under door as with 99% of all other hotels, had to checkout at front desk, desk attendant appeared upset that I was bothering him for my receipt! Breakfast tasted like plastic.. Paid $169 for this quality experience, color me ripped off.
Love Hampton inn always nice
Convenient location, friendly staff, ample parking, multiple breakfast selections and clean rooms Lack of electrical outlets in room and inconsistent location of available outlets
The breakfast was really delicious ! It was a nice hot breakfast bar, variety of things! The staff was reall nice. The room could be cleaner. The kitchen floor was sticky like it wasn't mopped. When you walked in there was a strong room freshner smell to mask other smells.
Staff could not have been more helpful. Rooms need updating, but very clean.
This hotel located in very convenient location , there are many resturants around, and 6 minutes walking distance there is a trade Joe Market. The room is big. We all like it. I wish there were cookware in the room, since there is kitchen in the room.
The hotel was close to many restaurants, within walking distance. The full kitchen was a plus but felt cramped with the desk so close. Breakfast was excellent. Staff friendly. While at the pool my kids needed to use a pool tool to retrieve a ball in the pool. My two daughters both got fiberglass all over their hands from the stick/handle. It was awful. I told the employee at the front desk what happened. She didn't seem to care
The room was nice and clean The room wasn't worth the price
Staff was helpful. Very little parking. Small, crowded, rough and noisy pool area. Room was clean but nothing else to say about it.
Everything was great. Nothing
The room was very well kept by the staff, room well appointed with desk, chairs, comfy bed and cable TV. Also fridge and tea/coffee making None.
quiet and convenience location in interstate 5 and easy access to most of the freeways in LA. no water boiler, refrigerator and the bed
Staff was not very polite, loud music in the lobby under the room, room was not very clean.
The bed and pillow are comfy, the people who works here are polite. It's very var from the downtown. I spent almost $70 to go to the downtown each way or it takes 2 hours by bus. No fridge, microwave and safe in the bedroom. You can hear the nextdoor neighbour talking. Cant open the window!!
that it offer free breakfast
I like how comfrtable we were I would prefer to be called to the room to see if we have checked out..instead of having housekeeping open the door twice on us. the bathroom was not mopped or swept properly. I saw alot of hairs and blood droplets on the floor. I was on the non smoking part of the hotel because my kids have asthma and we smelled smoke inside our room. like if someone was smoking next door or on the hallway.
Lot of parking space available. The rooms would need a serious renovation, at least according to the european standards. Was noisy till 10pm due to an organised party in the pool, although we asked for a quiet room at check-in. Atypical breakfast.
It was fairly inexpensive for being a last minute booking. The maids were very nice and helpful. There were always groups of people just hanging out at the entrances of the hotel, at all hours..I didn't feel safe going to and from my car with my two little girls by myself. If it didn't smell like weed in the hallways and entrances, it would smell like mold. The walls in the room were stained with yellow streaks and the bathroom didn't have ventilation. No screens on the windows either (not very safe for kids).
The breakfast is nice. It seems to be cheap but tasty. My friend forgot his mobilephone charger. But there was no charger.
We were close to where we needed to be for a cheap price. * Weird Smell * Furnishings were old and beaten up. * Noise Outside * Wall unit A/C * Only packaged danishes for breakfast. * Front desk manager stays in a back room... possibly sleeping? * No counter space in the bathroom
It was what we expected for the price we were willing to pay and the location was ideal. The staff was respectful of our requests. Plus, the room size for the king bed was very nice. The main disappointment of the trip was the lack of parking. By the time we got back each night it was full. We thought we finally found a spot that didn't have a 'no parking' sign, but ended up getting a ticket anyway.
TV channel selection was about it.
No Yes. 1. Stuff is not friendly. 2. Room is very dirty. 3. It charges me 20 more when I check in for a two-bed room. 3. It said they provide breakfast, but the breakfast is very very simple, it means no breakfast. 4. AC is very noise when it's on.
Nothing The room was so dirty and bad service
This guest did not leave comments about this hotel.
The room is small and dirty, the staff is impolite and not friendly.
This guest did not leave comments about this hotel.
nothing good service, room clean, breakfast, noise
The room was bigger then I thought I was. Everything was great
This hotel was absolutely DISGUSTING!
At least the AC got the room cold in under 30 minutes Refrigerator was broken. The fan looked like it hadn't been cleaned in YEARS literally dust hanging off and cobwebs. The Room was 90 degrees when I arrived. There was about 30 flying ants in the bed room one night that I killed.
L'emplacement, le confort, le petit déjeuner et rapport qualité/prix La réception n'était pas trop disposée à changer grand lit pour 2 lits
L'hôtel avait un super petit déjeuner et des lits confortables Il y avait des fourmis dans la salle de bain qui était au deuxième étage
Un autre hôtel, chambre était propre, salle de bain correcte
It's nice and very accommodate Theres nothing there not to like.
Bed was soft Room was small guest services rude shower was dirty no tv channels
Absolutely nothing, the hotel is deplorable and in a dilapidated condition. I feel if anything this building should be condemned. As I said above this hotel did not meet any of my expectations nor did it depict the pictures on the site. I found mold in the bathroom, feces on the walls, dirty floors, dirty shower,and the staff did not seem to care when I voiced my concerns.
Location is ok.
YES THE SHOWER FILLED UP WITH WATER IT SMELT THEY ONLY HAD A CHINESE CHANNELS ON TV BREAKFAST WAS HORRIBLE AND IT WAS WAY TOO OVER PRICED
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The only think we like about this hotel is the air conditioner working properly. We booked for two queen beds, got two full beds instead. There were carpet stain. The smell wasn't great. We have to turn on the AC in order for the spell to go away. There was no coffee pot. The towel were old and worned out....
I like that the room was clean. Did not have size bed size requested on line.
Location 10 dollar lost key fee for piece of plastic!This will put negative stereotypes in the mind of the customer. It absoulutely does not need to be such a high fee-penalty-profitmaker.
Spacious rooms. Plenty of parking. Accessible location. Good value. Many great Chinese restaurants in neighborhood. Wifi occasionally gets disconnected.
Good rates, close to freeway, quite neighborhood Not pristine clean, no breakfast or included amenities, not really close to anything
Not much to say Bathroom smell
It was close to the places I wanted to see and the bed was comfortable. It was fairly clean, I wasn't expecting it to be amazing. There was no dresser in our room and the tv was going out.
Absolutely nothing ! This was the absolute worst place to stay ! First I was traveling with my 3yr old son & his Father , so when we turned the TV on I was upset that PORN was the 1st thing to pop up. 2nd the bathroom had mildew all on the ceiling with a horrible stintch that lingered the bathroom . You have to go to some sort of lobby where the laundry & eating area was in one room to microwave food since the rooms didn't come with one, mind you that microwave was Filthy, old , nasty, & very disgusting . The phone or remote control in our room did not work. So after all of this , When I finally got my alone time to bathe while my family was asleep , THE HOT WATER DID NOT WORK ! & NONE of the workers would answer at the front office at 1am.. So finally I was furious & went back to the front desk that morning and They tried to accuse me of lying about the hot water & it took them over a hour to have their maintence man come fix it . "Coincidentally" "SOMEBODY" turned the bath fosset with pliars so the water can only get Luke warm , so the maintence guy had to turn it back. I'm Pretty sure the Hotel did that to save on money so people can't use hot water. After all that the manager had the audacity to stop us while leaving this hell hole telling us despite all the stuff that happen can we leave a good review . UUMMMM NO ! DON'T STAY HERE !
I booked and paid for 3 night but I couldn't stand it and stayed only 2 nights and checked out and asked for refund for the 3rd night that I didn't use and they refused to refund me. It's unbelievable! I have never met any hotel does such a robbery!
It was pretty good for the value.
Close to Walmart. Dirty carpet - super dirty carpet. Sheets stained, and or had cigarette butts (in the sheets we requested to replace the possibly washed but stained sheets on the bed.) Towels/sheets looked stained and old. One room had the smell of urine. No phones in the room so if you need to contact the front desk use your cell... shampoo and soap in wall dispensers. Be sure to inspect room before paying.
Beds were actually comfortable.