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L'accueil et le petit dejeuner pas de douche dans la chambre, ni WC. Douche et WC communs dans le couloir.....
l'accueil, la qualité du petit dejeuner, la salle de détente et la présence du personnel
Très bien situé par rapport aux transports. Excellent accueil.Grande gentillesse du personnel.
La situation de l'hôtel.
The whole experience was brilliant
Very nice staff. Rooms are well equipped and everything works. Excellent restaurant.
Excellent room and friendly staff. Restaurant was very good although very quiet when I stayed. The pool and spa were both closed.
Lovely location, friendly staff, good decor, very nice breakfast buffet. Excellent parking facilities starters were delicious and one of our main course was also delicous. Restaurant staff seemed very new and Insufficiently trained and always seemed very nervous. Food not cooked to my request, steak ordered medium rare, got medium is was over cooked. The menu had an excellent write up of the beef but it was very poor and did not live up to my expectations. Also we were not given dessert menus after 15 mins of waiting so we left. I feel that the chef on hearing my complaint would have offered an apology or sent an apology at least.
Friendliness of staff. Quality of food. Quiet. v good bathroom and spa. Awful sound system in Brasserie. Over-reliance on one cd. Rather bland/dark decor throughout hotel.
Arelaxing annual experience with our grown up children for Xmas shoppinh on the I o W. excellent location There were several little things - 2 cyups and 1 saucer on tea tray for 2 days, 1 bath towel, broken door lock, evening meals average only etc etc. also residents could not get any spa treatment bookings.
The treatments that we had were excellant along with the leisure facilities. The size and layout of room 17 was very good. the breakfast was very nice. Not so much did not like, rather needs attention: the cleanliness of our room. We moved the coffee table to find that it had clearly not been moved for some time, therefore only hoovered around it, underneath it was filthy! Food crumbs! The skirting boards and furniture edges were rather dusty. Not great for a 4* hotel.
The restaurant staff. Nothing was too much for them There was no dress code in the restaurant. It would be nice if gentlemen avoided jeans at dinner
Room was actually very pleasant. Fast and free wifi which was a bonus. Staff not very friendly, and were inconsistent in their approach to people. No explanation of where things were. No mini bar in room (apparently a suite but not convinced as the other 'suites' had names on and mine didn't) which was strange, but meant I had to order from Room Service meaning that a coke would've cost over £5! Room was stifling hot on arrival with no opening windows. Breakfast wasn't what I ordered. Very overpriced for what it was.
I enjoyed very much the spa and also the restaurant,room was good
The brekfast was excellent and the location great Rooms were dated not particularly clean, dusty window cills and the like, net curtain in bathroom dirty, stains on carpet, shower head came off in my hand, need complete overhaul and redecoration
close to all amenities - views overlooking the sea All the twin rooms were up three flights of stairs. Would have been useful to know this in advance.
location near ferry, railway and bus stations. excellent breakfast and friendly owners. room was basic decor but spotlessly clean
Staff very kind. Room clean. Position Great.
Warm and friendly. Breakfast was certainly worth a weight of gold. Italian family run hotel was excellent. Question when quilt cover was washed.
Friendly staff, cleanliness, effort made to give me a gluten free breakfast. Location Shower a little slow and week, and not very warm
Friendly welcome, good food .This B&B is very convenient for people using the island's excellent public transport-only acouple of minutes walk from train and bus stations.Wireless internet worked well. Our room was rather in need of redecoration.
Good value for money and very convenient location for a flying visit
Good location, excellent breakfast, friendly people None
The rooms were clean, hotel staff friendly and the breakfast was lovely!
Situation was ideal for a short stay. The staff were all very friendly and not intrusive.Definately one to recommend. Would have had more privacy at night with non-see thru blinds.
Good location within walking distance from the hovercraft terminal and close to main restaurants in town. rooms were basic but comfortable.
The staff were very friendly and willing to help with directions etc. Thought that it was a bit pricey for what you get - The towels given were frayed at the edges and had some small stains on them.
It was the only hotel available for the night we needed to be in the area. The breakfast was served promptly. The bedding was bobbled and ancient, the room smelled damp, the staff seemed distracted and we had to phone on our arrival, luckily one of us had credit! Breakfast tinned, including mushrooms, weird.
Everyone was very friendly, the room and shower room was warm and clean. Just can't say enough good about them!! Only one......If I were pushed to find a fault, It would be the rubbish in the back garden, but that's a mute point as we were not there in the day time.
l'attention du personnel pour le petit-déjeuner. l'insuffisance du personnel lors de notre arrivée.
Hotel au charme désuet, très agréable et calme. Chambres fonctionnelles. Des places de parking à disposition. English breakfast correct mais pas assez copieux
la possibilité de voir et visiter l'île, parcs, jardins, châteaux
Une équipe jeune et dynamique. Personnel accueillant et sympathique
Le caractère de l'hôtel : bâtiment victorien qui a conservé tout son charme, habile insertion des éléments maritimes (reste d'un "liner" de la compagnie Red Funnel, allié à tout le confort moderne ; proximié de la gare.
L'atmosphere, le theme
L'ambiance de l'hotel La chambre était minuscule avec vue sur le toit j'ai eu l'impression d'avoir une chambre réservée à booking.com