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l'attention du personnel pour le petit-déjeuner. l'insuffisance du personnel lors de notre arrivée.
la possibilité de voir et visiter l'île, parcs, jardins, châteaux
Hotel au charme désuet, très agréable et calme. Chambres fonctionnelles. Des places de parking à disposition. English breakfast correct mais pas assez copieux
L'ambiance de l'hotel La chambre était minuscule avec vue sur le toit j'ai eu l'impression d'avoir une chambre réservée à booking.com
Une équipe jeune et dynamique. Personnel accueillant et sympathique
Le caractère de l'hôtel : bâtiment victorien qui a conservé tout son charme, habile insertion des éléments maritimes (reste d'un "liner" de la compagnie Red Funnel, allié à tout le confort moderne ; proximié de la gare.
L'atmosphere, le theme
Très bien situé par rapport aux transports. Excellent accueil.Grande gentillesse du personnel.
L'accueil et le petit dejeuner pas de douche dans la chambre, ni WC. Douche et WC communs dans le couloir.....
l'accueil, la qualité du petit dejeuner, la salle de détente et la présence du personnel
La situation de l'hôtel.
The staff were very friendly and willing to help with directions etc. Thought that it was a bit pricey for what you get - The towels given were frayed at the edges and had some small stains on them.
It was the only hotel available for the night we needed to be in the area. The breakfast was served promptly. The bedding was bobbled and ancient, the room smelled damp, the staff seemed distracted and we had to phone on our arrival, luckily one of us had credit! Breakfast tinned, including mushrooms, weird.
Situation was ideal for a short stay. The staff were all very friendly and not intrusive.Definately one to recommend. Would have had more privacy at night with non-see thru blinds.
The rooms were clean, hotel staff friendly and the breakfast was lovely!
Good location within walking distance from the hovercraft terminal and close to main restaurants in town. rooms were basic but comfortable.
The treatments that we had were excellant along with the leisure facilities. The size and layout of room 17 was very good. the breakfast was very nice. Not so much did not like, rather needs attention: the cleanliness of our room. We moved the coffee table to find that it had clearly not been moved for some time, therefore only hoovered around it, underneath it was filthy! Food crumbs! The skirting boards and furniture edges were rather dusty. Not great for a 4* hotel.
Room was actually very pleasant. Fast and free wifi which was a bonus. Staff not very friendly, and were inconsistent in their approach to people. No explanation of where things were. No mini bar in room (apparently a suite but not convinced as the other 'suites' had names on and mine didn't) which was strange, but meant I had to order from Room Service meaning that a coke would've cost over £5! Room was stifling hot on arrival with no opening windows. Breakfast wasn't what I ordered. Very overpriced for what it was.
Excellent room and friendly staff. Restaurant was very good although very quiet when I stayed. The pool and spa were both closed.
Lovely location, friendly staff, good decor, very nice breakfast buffet. Excellent parking facilities starters were delicious and one of our main course was also delicous. Restaurant staff seemed very new and Insufficiently trained and always seemed very nervous. Food not cooked to my request, steak ordered medium rare, got medium is was over cooked. The menu had an excellent write up of the beef but it was very poor and did not live up to my expectations. Also we were not given dessert menus after 15 mins of waiting so we left. I feel that the chef on hearing my complaint would have offered an apology or sent an apology at least.
Friendliness of staff. Quality of food. Quiet. v good bathroom and spa. Awful sound system in Brasserie. Over-reliance on one cd. Rather bland/dark decor throughout hotel.
Arelaxing annual experience with our grown up children for Xmas shoppinh on the I o W. excellent location There were several little things - 2 cyups and 1 saucer on tea tray for 2 days, 1 bath towel, broken door lock, evening meals average only etc etc. also residents could not get any spa treatment bookings.
The whole experience was brilliant
Very nice staff. Rooms are well equipped and everything works. Excellent restaurant.
The restaurant staff. Nothing was too much for them There was no dress code in the restaurant. It would be nice if gentlemen avoided jeans at dinner
I enjoyed very much the spa and also the restaurant,room was good
The Hotel was not on a main road so was quiet at night The room was very comfortable Breakfast was excellent The staff/owners were friendly and helpful Off-road parking was a bonus The only thing that I could mention was the type of toilet paper in the en-suite perhaps could be improved - a minor point.
Excellent service by Staff/Owner, and very helpfull. The breakfast was fantastic. Enjoyed the days. The size of the room was bit small.
Pleasant and friendly staff, nice clean and comfortable rooms, good breakfast menu and the staff always on hand with usefull information about the island. N/A
The Fernside had a nice welcoming, homely atmosphere which provided a delicious breakfast each morning.
Small and nice hotel. Near to the train station.
Comfortable, friendly, good position ,lovely breakfast No outside space
During our 2 night stay we found the hotel quiet, which is how we like it,(although it was only half full).The room was clean and had a good power shower in the bathroom, and the cooked breakfast was very nice.
Very clean comfortable room, delicious breakfast and very friendly helpful owners. Lovely cosy bar with very reasonably priced drinks. Would definitely stay here again.
The room and en suite was well kept. Location was very close to town center. Breakfast window was 8:30 to 9:00 AM that was kinda too short a window and sometimes late in case you wanted to have a early start of the day.
close to all amenities - views overlooking the sea All the twin rooms were up three flights of stairs. Would have been useful to know this in advance.
Friendly welcome, good food .This B&B is very convenient for people using the island's excellent public transport-only acouple of minutes walk from train and bus stations.Wireless internet worked well. Our room was rather in need of redecoration.
Warm and friendly. Breakfast was certainly worth a weight of gold. Italian family run hotel was excellent. Question when quilt cover was washed.
Staff very kind. Room clean. Position Great.
Good value for money and very convenient location for a flying visit
The brekfast was excellent and the location great Rooms were dated not particularly clean, dusty window cills and the like, net curtain in bathroom dirty, stains on carpet, shower head came off in my hand, need complete overhaul and redecoration
Good location, excellent breakfast, friendly people None
location near ferry, railway and bus stations. excellent breakfast and friendly owners. room was basic decor but spotlessly clean
Friendly staff, cleanliness, effort made to give me a gluten free breakfast. Location Shower a little slow and week, and not very warm
Everyone was very friendly, the room and shower room was warm and clean. Just can't say enough good about them!! Only one......If I were pushed to find a fault, It would be the rubbish in the back garden, but that's a mute point as we were not there in the day time.
L'amabilité du personnel Les équipements trés vieillots
L'accueil et le cadre un peu à l'écart de la petite ville de Sandown. C'est facile d'accès lorsque l'on débarque par le ferry à Ryde où il y a 2 lignes de bus qui nous amènent directement en bas de l'hotel.