Hôtels à Saint-Moritz

Points positifs: Friendly and helpful staff. The receptionist Laura was especially kind and thoughful. Quiet and ideal location for enjoying the great mountain view in front of the room. We also loved the hiking trails behind the hotel. Free shuttle service to the train station was a plus. Dinner was very good too.

Points négatifs: Nothing

Points positifs: Spacious rooms, great location

Points positifs: Location of the Hotel. The Family Room Set up and Play area for the kids. Staff were very helpful and gave us great tips for where to go The Buss/Cable car pass that we got for free and the fact that the hotel had a free shuttle to the train station

Points négatifs: You have to make be careful with the room selection as the hotel has 6 buildings. Each has its own theme. The family room we booked by mistake was in an older building that had the bathroom outside (private though). We were very lucky that we found this out a day before arrival - our fault as we hadn't paid attention- and when i asked the hotel for changing it, they upgraded us to family room the family style building which has all family suits. It was new, fresh and right infront of the play area.

Points positifs: good food for dinner. good view from the room. spacious. free shuttle bus from/to the train station. extra miles services cos our train was delayed for 2 hours due to snow covered the track yet the driver wait for us (after working hours).

Points positifs: The staff were brilliant and getting the gondola park pass was amazing.

Points positifs: The place was a winter wonderland! The room was sperb!

Points négatifs: No kettle provided in the room

Points positifs: Amazing place. Great amenities. Lots to do around. Polite staff. Picture perfect setting. Wished had spent more time at the property. Will love to come back again.

Points négatifs: Cant think of something like that.

Points positifs: Loved the family rooms with balcony and the view of Alps and the garden outside, very stylish and comfortable. Perfect for family bonding.

Points négatifs: Location was bit inaccessible so had to take cabs and spend around 20euro per trip but was worth it

Points positifs: On a tout adoré, le personnel, le petit déjeuner et l'aire de jeux face à la montagne!

Points négatifs: rien!

Points positifs: L’hôtel était magnifique, les chambres vraiment spacieuses avec un vrai coin enfants, la vue belle, à l’extérieur de Saint Moritz. A recommander! Et en hiver l’emplacement doit être parfait

Points positifs: everything good

Points négatifs: no

Points positifs: Buffet de petit-déjeûner magnifique Le lieu La chambre .......

Points positifs: Fantastic architecture, excellent service, great views

Points positifs: Situation centrale, personnel attentionné, chambre très confortable et literie parfaite. Prestations de grande qualité, petit-déjeuner généreux, salles de restaurant magnifiques avec vue sur le lac et la montagne, très belle et grande piscine lumineuse avec vue, Spa.....bref, une vrai Palace.

Points positifs: Every thing was amazing . Location.. staff.rooms.. view.. environment.. to be clear i travel every where and stayed in 5 stars hotel but this is the first time i feel like i am in the place every single thing was taking care with a tiny detail.. i f you want to have a luxury stay dont even thing to miss this hotel .. highly recommend .. and thanks alot for all lovely staff..

Points négatifs: Nothing every thing was awesome

Points positifs: It’s a special experience the room was super comfortable and the staff courteous, helpful.

Points négatifs: The reading lights on the headboard of the bed are very precariously positioned. The food could be improved too, we ate in the lounge and on the terrace very average for this kind of hotel. The breakfast though was very elaborate.

Points positifs: All good

Points négatifs: You messed up the reservation. We were a family of four and needed two doubles. You confirmed one, charged my credit card with no refund possible but failed to give me the other! We ended up in a mess.

Points positifs: Everything!

Points négatifs: Can’t think of anything.

Points positifs: This place is magical and amazing! The service was spectacular all around. We had a great experience there. Everything was top notch and felt like we were royalty!

Points positifs: Super family friendly and extremely helpful staff make this a perfect place for everyone.

Points positifs: Remarkable building with the best view of the lake and mountain beyond. The lobby and breakfast/dining areas were grand and beautiful. Our room had more inclusions than any other we have stayed in.

Points négatifs: Absolutely nothing.

Points positifs: Food is excellent Staff so friendly and helpful View is breathtaking

Points négatifs: No iron in the room

Points positifs: It is a luxury hotel by all means. The hotel is in excellent condition. Very good, friendly and even personal service. Excellent breakfast. The concierge service is very helpful and friendly.

Points négatifs: The staff tries to be always at your service. Some times like in breakfast the staff is a bit "too close" to you.

Points positifs: Best hotel I’ve been in many years

Points positifs: Old world charm in a truly grand hotel. Staff always there to help in any way. Will go back rooms huge and updated

Points négatifs: Nil

Points positifs: Excellent breakfast choices and service. Overall atmosphere and location, if you want calm and relaxing atmosphere.

Points négatifs: Food served in the lobby restaurant, don;t remember the name could be better. Ordered club sandwich was bit surpised as the toast was literally black ( burned). Did not complain, which i should have anyhow, but now i did. As you don't expect this quality. Even the wagyu burger was served with hardly any dressing ...

Points positifs: Beautiful historic resort with its own ski be lift.

Points négatifs: Very pricey and very formal.

Points positifs: Le côté comme chez soi.

Points positifs: I liked the amiability of the staff

Points positifs: Location was fair

Points négatifs: hotel quality and service did not match the price

Points positifs: Personalized bedroom, with details and snacks. People from Rental ski and ski Store very helpful and professional. Restaurant crew very nice and polite. The lift to the resort is right over! They guy from hotel lift was hilarius. Joking with everyone so much fun

Points négatifs: They made me wait long time to pick me up at train station, send me a old trolley and then they charged me for the ride! I would preffer take a taxi for my own (i paid and do not wait) Concierge looks very stresfull and do not give proper information. Maybe i stayed ina a very busy weekend, but when you choose these type of hotels you expect more! Bedroom too small.

Points positifs: Superbe bâtiment dans un cadre idéal. Prestations hôtelières de tout premier ordre. Excellent repas

Points négatifs: Séjour beaucoup trop court.

Points positifs: Without doubt the best hotel I have ever stayed in. The breakfast is a breakfast to be enjoyed - I have stayed in many hotels all over the world and this is without doubt the best breakfast I have ever had! The facilities and staff are excellent, and in particular the staff are very helpful and friendly. There are no extra charges for lift passes, bikes (electric & normal), tennis courts etc. This is the second time I have stayed at this hotel and I will hopefully return again - this hotel sets the benchmark that other hotels need to strive to achieve. Excellent.

Points négatifs: Leaving - I wanted to stay longer:)

Points positifs: Beautiful, traditional luxury hotel in outstanding location and with very professional staff.

Points négatifs: All was good and luxury has its price ;-)

Points positifs: Friendly staff and the shuttle bus service was excellent.

Points négatifs: The hotel is around a 10 minute drive from the centre of town and realistically you couldn’t walk there. However, we knew this when we booked so we’re happy with this

Points positifs: The views are amazing. Fantastic cheese Fondue at their restaurant.

Points positifs: Le calme et la vue

Points négatifs: Du th e dans la chambre

Points positifs: Amazingly friendly and helpful staff!!! Their support around the engadiner skimarathon is just awesome

Points négatifs: The hotel is obviously far from the nearest train station, but the shuttle service is great. Just call the hotel

Points positifs: the bed and the pillow were comfortable. the SPA compensated for the room's condition. The SPA is pretty new and has awesome features.

Points négatifs: the room, especially the bathroom were pretty outdated and given there was no balcony it felt a bit claustrophobic.

Points positifs: Breakfast was OK. Adequate

Points négatifs: The room was a too warm

Points positifs: Le panorama, le service shuttle, les recommandations du personnel et les attentions pour mon chien ( panier et gamelle )

Points négatifs: La taxe pour mon chien ( 20.- la nuit), le manque de choix de plat végétariens au restaurant et le prix de ces derniers.

Points positifs: Location

Points négatifs: No fan or ac in the room

Points positifs: Our room upgrade on arrival was a pleasant surprise and the view from the room window was stunning! The room itself was large, very clean and well furnished. The bed was also comfy. This hotel was reasonably priced considering that it has a very well equipped wellness centre, which we used and a good restaurant which served fabulous food. The staff were very friendly and helpful, nothing was too much trouble. We thoroughly enjoyed our 1 night stay! This should be a four star rated hotel - a great place to stay.

Points positifs: Location . It is not in the noisy center but in a very nice, quiet surronding.

Points positifs: Very polite and helpful staff. They could give us thorough infos about the area and some great advise of where to go and what to do according our interests!

Points négatifs: I would recommend an extension regarding the hours the shuttle bus is available...

Points positifs: We loved everything about this hotel. The staff were so friendly. The spa was excellent Peaceful !! Love the hikes and view Their transportation was great and they even fetched us from the station when we arrive and took us back to the station when we left. We will definitely go back to this hotel.

Points négatifs: Nothing

Points positifs: Le personnel est formidable et nous a aidés avec beaucoup de détails de notre séjour

Points positifs: Residential-style hotel in the centre of mid town. Friendly front desk and free afternoon snacks, airy breakfast room and a good value single room with wonderful lake views

Points négatifs: I wish I’d realised it was so uphill from the Lake and station and that the entrance was on the upper level!

Points positifs: Loved the personalized and exceptional service

Points négatifs: Loved everything

Points positifs: location is ok, have free shuttle pickup from train station, otherwise it is hard to take luggages up to the hill to the hotel. breakfast is excellent and the environment in the lounge is good.

Points positifs: L’accueil et le style de l’h

Points positifs: The hotel is very unique. It has two common areas on the first floor with beautiful furnishings. 24 hr. coffee and tea. The breakfast area was equally decorated and the staff was very attentive. The location was perfect. If your driving the parking is right outside the door.

Points négatifs: The only thing that we thought could be better was the bath. Very small and no counter. But it was clean and orderly.

Points positifs: La convivialité de l'accueil, l'excellent petit déjeuner dans un cadre très agréable

Points négatifs: Rien à redire

Points positifs: Afternoon tea and cake, all day tea and good coffee in lounge. A wonderful breakfast buffet, good variety very fresh fruits and cereals etc as well as cooked and cold meats which we don’t eat. Beautiful breakfast room and lovely to have quality tableware and real napkins instead of paper as is often the case. Very helpful and pleasant staff. Beautiful decor, whole hotel was first class

Points négatifs: Nothing

Points positifs: Lovely staff, friendly, hospitable welcome. Loved the interior of the hotel.

Points positifs: L'aspect rétro de l'hôtel et l'atmosphère générale. Par exemple bonne utilisation des luges.

Points positifs: I liked the welcome. At check in I was made to feel so welcome. And it was very clean and fresh. The breakfast in the morning was excellent. It wasn’t a full hot buffet but i would say between a full buffet breakfast and Continental. I want to say for the price this hotel exceeded my expectation and I would recommend it to anyone.

Points négatifs: There was nothing that I did not like

Points positifs: Centrally located

Points négatifs: Main entry closing at 8:00 pm

Points positifs: Excellent hôtel, grand confort, accueil très chaleureux, très belle chambre et exceptionnel salon commun Navette gratuite pour la gare

Points négatifs: certains volets ne se ferment pas

Points positifs: All first class, staff were extremely welcoming, helpful, polite and couldn't do enough to make our stay more perfect. Overall the hotel, staff, facilities and location were all 5 star.

Points négatifs: Nothing

Points positifs: The quality of the staff, the cleanliness and the whole experience in the hotel. Things were very easy and all needs we had were promptly solved. We had a great time and will certainly go back to the hotel. Congratulations to Milena, on the reception. She was amazing

Points négatifs: The room was a little bit dryer than usual. Having the heating system with more humidity would be a good thing. Too many people from staff trying to help sometimes did not communicate properly and had duplicate work.

Points positifs: Tout du côté de cet hôtel mythique

Points négatifs: Ce que je n’ai pas aimé c’ets Plutôt la communication de Booking.com qui vous vend des photos qui ne correspondent pas à la réalité de ce que l’on obtient sur place

Points positifs: Bed very confortable, spa great, half board very good - we tried Pizzeria, Kulm country club and Park ... food very good

Points positifs: Everything! It’s amazing. The view, location, people, service, food, indoor & outdoor pool, spa. Staff are simply wonderful and made our stay so enjoyable. I don’t remember everyone’s name but Thank you Katherine, Paolo & Valentina. We will definitely be back!

Points négatifs: Nothing!

Points positifs: The view was amazing, the room setup was lovely and nice. The staff was friendly and the breakfast was very delicious. The spa was very quiet and amazing.

Points négatifs: -

Points positifs: This is our 3rd time at Kulm. We love the hotel and the staff is excellent. I’m sure we will be back

Points négatifs: The main diner was closed

Points positifs: Le service, la gentillesse du personnel et l'attention portée à mes demandes , tout était parfait . le service de navette vers les pistes de ski avec l aide du chauffeur très sympa pour aider au transport es skis. de plus J' ai trouvé l hôtel magnifique , . votre établissement est vraiment digne d un 5 etoile

Points négatifs: ma petite chienne cocker qui voyage avec moi n avait pas le droit de m accompagner au petit déjeuner ou au restaurants de l hôtel .

Points positifs: I visit this hotel 6 -7 times during 15 years. Always best is the best. Spa is incredible. Very good stuff.

Points négatifs: Too high prices in restaurants.

Points positifs: A true luxury hotel perfect in every sense.

Points négatifs: What is there not to like. Pretty close to perfection

Points positifs: Design, The exterior pool and The Garden, hospitality from all The employers. Teodora from Cosierge was very helpful and recomand us where to go and what to do. THANK YOU!

Points positifs: We stayed in a Junior Suite in the Middle Wing with an absolutely magnificent 180° view of the lake and mountains. Opening the curtains in the morning is a magical experience to be savored in a fluffy bathrobe with a ‘cuppa tea’ in hand. The walk-in closet, elegant bathroom with his/hers vanities & the luxurious bed are the standout features in a beautifully-designed suite where traditional Swiss accents blend perfectly into contemporary sophistication. I recommend breakfast in the Grand Restaurant. The selection of fresh fruit & cereals is unsurpassed. And of course, all the traditional breakfast items are available. It’s a sumptuous feast. You’ll feel immersed in a feeling of old world charm & finesse. Our Maître D' Enzo & his team were exceptional. The Kulm Spa is also one-of-a-kind. All guests have access to the heated outdoor & indoor pools, saunas & jacuzzi. The outdoor pool is heated to a comfy 34.4° and offers a wonderful view. But, the selection of Saunas is the real treat. Spend 15 mins in the Salt Water Steam Grotto and feel revived! The Spa treatments are also out-of-this-world. The Spa Manager Daria & her team will help you find the right healing indulgence for you. If you’re arriving by train then Michael, Pacio or any member of the resourceful Concierge team will arrange a complimentary pick-up. You will also receive a complimentary travel card upon check-in. A visit to Piz Nair on the cable car is an absolutely must. The vistas of the Engadine will (literally & figuratively) take your breath away... The Kulm Hotel is “refinement” personified, thanks to the passion & pride with which each member of staff attends to their duties. When I see people who love what they do, I find it inspiring. And that, in a word, sums up my experience of hospitality at the 150 year old Kulm Hotel St. Moritz - “inspiring”.

Points positifs: Nicely designed hotel, smart and convenient design of the rooms (apparently, the smallest rooms are not too spacious, but if you can afford staying in the larger room, it pays you back). the staff is friendly and helpful and tries to make your stay perfect. tasty breakfasts, inventive cuisine in Hide&Seek (we missed visiting Ecco, since it was still the beginning of the season and it was closed).

Points négatifs: there were two single beds instead of a double one in the room, we stayed, and two separate sets of mattresses and blankets. the rest was absolutely fine

Points positifs: Great staff, breakfast amazing. Loved the open fireplace.

Points négatifs: Beds could have been more comfortable. Very pricey.

Points positifs: OFFRE DE LéGUMES CUITS chaud ET CRUS ; Plats à la commande très gourmands ; service attentif mais pas pesant. Lumière et décoration très élégantes Service de navettes/ gare à la demande le service SPA avec une piscine très agréable.

Points négatifs: Le chauffage est bien trop haut ! aucun espace frais sinon dehors !!!!

Points positifs: Le service extraordinaire, le personnel dévoué Simplement magnifique

Points négatifs: Rien

Points positifs: Nice property small rooms for the price good breakfast

Points négatifs: Not a good value for money

Points positifs: Very polite and helping staff Comfortable Very very clean Great restaurants Ski equipment storage Transfer shuttles to the lifts Great service everywhere

Points négatifs: Outdoor pool?))

Points positifs: Liked everything Excellent Reception Excellent hospitality

Points négatifs: Liked everything

Points positifs: Le cadre proche des transports en commun, la gentillesse du personnel, le superbe buffet de petit déjeuner, le spa et les super massages que nous avons eus

Points négatifs: Rien

Points positifs: L’emplacement exceptionnel pour toutes les activités et visites alentour Et un petit déjeuner Unique en qualité variété et goût

Points négatifs: Une surpopulation par moment mal gérée !

Points positifs: Very good food , good location its a beautiful property

Points négatifs: Room are old need to be renovate

Points positifs: I have stayed 3 times at this hotel, every time I have the best time. Staff were very helpful and friendly. the rooms were clean. the service at lounge and restaurants was amazing. Will back soon for sure.

Points négatifs: -

Points positifs: The decor was very elegant and classic. We also loved the spa area. The breakfast spread was also excellent! But the best part was the free mountain passes that came with our stay because we could explore the surrounding areas with them and we really enjoyed the spectacular views. Thanks also to Konstantine who recommended Piz Nair to us at breakfast!

Points négatifs: Nothing!

Points positifs: - the location is somewhat off the Dorf, but since the hotel stay includes public transportation (which is excellent) this is hardly an issue- it rather guarantees a certain silence (that we did enjoy). It is still very close to the SignalBahn e.g. - the breakfast buffet is simply excellent! - staff is very very friendly!

Points négatifs: - the check-in process seemed more cumbersome than in hotels of the next lower category. This may be due to an extra effort, for the extra star, for an extra customized welcome!? (we felt a bit like small children being taken by the hand, but other guests may totally appreciate that layer of special customer focus) - our Internet access did not work as advertised (room number + checkin name) during the entire stay, so for every device that we wanted to add we had to see the reception again for them to enter a voucher code as workaround. One morning the access wouldn't work at all- apparently due to a server outage (due to weather conditions!?)

Points positifs: Wonderful Staff - over the top! Wonderful breakfast.

Points positifs: We were surprised to be upgraded to a junior suite complete with kitchenette. Breakfast was generally excellent (other than mentioned below). Very helpful concierge and reception staff.

Points négatifs: Ordered poached eggs for both myself and my wife at breakfast - only one arrived and it was cold! Wanted to make a cup of tea with milk in our kitchenette, but for black teas or milk we were told we had to order room service. We bought our own milk and tea. Despite having a cooktop, we could not use it as we were not allowed any pots or pans in the room. Rather made the kitchenette superfluous.

Points positifs: Accueil du personnel et réponse à nos attentes. Nous avons pu changer de chambre car la première ne nous convenait pas et cela s'est fait sans poser le moindre problème.

Points négatifs: Le prix trop élevé des boissons dans le second restaurant !!

Points positifs: Modern hotel, nice comfortable rooms & helpful stuff. SPA facilities were really good and i enjoyed my time there.

Points négatifs: Nothing

Points positifs: Le site, l'amabilité du personnel, le spa qui est spacieux, beau et complet

Points négatifs: Il manquait un peu de personnel au service du petit déjeuner qui au demeurant est excellent

Points positifs: Gentillesse du personnel. Très bon restaurant. Bon emplacement. Chambre petite mais agréable et bien équipée. Service de chambre le soir. Calme

Points négatifs: Quand on voyage seule, on m’a appris à regarder la facture. « On » avait raison. Erreur de facturation ( bien sûr jamais en la faveur du client). Vite rectifiée mais ça m’agace de toujours être méfiante et malheureusement à juste titre.

Points positifs: Great accommodation, loads of extras included and perfect location.

Points négatifs: That we had to leave.

Points positifs: Great location

Points positifs: Everything was perfect! Comfy,clean room with all amenities. Very good breakfast. Staff very helpful and friendly. Hotel well located right in the city center, walking distance to train station, but hotel provides transfer to/from train station.

Points positifs: Good service

Points négatifs: Pillows should be semi medicated

Points positifs: Great stay in an excellent hotel, very well located right in the city center. Hotel staffs are very kind and helpful, the room is big, elegant, comfy and clean, with everything you need. Complimentary minibar and transportation to/from train station was a delightful bonus. Excellent and varied breakfast. Really enjoyed our stay and highly recommend this hotel.

Points positifs: The hotel is located in the center of St. Moritz. Next to the hotel is a bus station for all directions. Across the hotel is the cog train/cable car to Piz Nair. The hotel is extremely clean. The breakfast also very good. There is free transportation to/from the train station. Complimentary minibar. Kodos to everybody working for this hotel.

Points négatifs: Nothing.

Points positifs: Breakfast was great with great staff and variety of foodstuffs, great coffee, staff was outstanding, located right across from the mountain lift and handy to a pharmacy and great restaurants.

Points négatifs: Perfect in every way would stay there again in a heartbeat!

Points positifs: Fantastic location in the heart of Sankt-Moritz. Very friendly personnel.

Points négatifs: Breakfast could offer some more options and more variation.

Points positifs: Breakfast is great. Location good

Points positifs: Great location, comfortable & super friendly. Overall outstanding experience!

Points négatifs: Everything was great

Points positifs: Very good breakfast. Their black tea is fabulous! I love this hotel very much. Also good location! Will definitely come back again!

Points positifs: Helpful and welcoming staff. Breakfast was great, with a fantastic selection and for me the range of quality teas had me in a good mood each morning. Good location to swimming pool, lake, mountains, funicular and public transport.

Points négatifs: Would be nice to have tea selection in room. But everything else was great.

Points positifs: Trés bon petit-déjeuner. Trés beau centre de welness inclus dans le séjour. La gentillesse du staff

Points positifs: Personnel aimable et à la hauteur de leur travail. Les 2 restaurants sont parfaits. La chambre était agréable et très calme. La Réception très dévoué dans son travail.

Points négatifs: Le programme TV est assez précaire,aucune chaine française disponible.

Points positifs: Excellent emplacement

Points positifs: Cable cars and welness center were included Also breakfast and psrking included We received an upgrade so marvellous

Points négatifs: Choice a la carte restaurant. Pretty pricey

Points négatifs: Salle du petit déjeuner trop exiguë.

Points positifs: Amazing experience!!! Super friendly staff, spacious room (great for all ski / snowboard gears), clean, lovely bath and shower, rich and delicious breakfast. Great location as it is close to the bus station (to corvacha, St Moritz Bad and Celerina, ski rental shop, ski lift and beside incredible Ovevara Spa!!! The access to the Spa was our favourite benefit, we loved it :) Great after a day skiing. We also liked the fact the offered discounted ski passes. Thanks to the lovely staff that made our stay even better. We look forward to return next year.

Points positifs: Accueil,disponibilité des employés

Points négatifs: Les oreillers trop gros mais c’est une histoire de goût

Points positifs: Amazing staff and restaurant, good breakfast, excellent coffee

Points positifs: The hotel is located in Sankt Moritz Bad, which is about 25 minutes walk from the main village. Yet the area around the hotel is quite busy. The bus stop and the Signal gondola station are both a few minutes walk from the hotel. Cross county ski tracks start in front of the hotel. The breakfast is abundant, with several choices of eggs and pancakes which they cook on demand. Free access to the Ovavera spa is a real treat, we visited it every other day to recover after skiing. You can buy a ski pass at the reception for only 38CHF per day. The duration should be the same as your stay, but even if you do not plan to ski every day, that’s still a bargain compared to the price one has to pay at the ski lifts. A big supermarket is on the way to the main village, about 15 minutes walk. We had dinner at the hotel once, the food was good quality, but nothing to write home about. The staff is very helpful. Fresh fruit and Nespresso capsules were replenished every day. The bed is very comfortable, but the down duvets are too warm for me. We were given an upgrade for a bigger room at no charge

Points négatifs: The ski room is quite small, there’re no personal lockers. On the last day someone stole my boyfriend’s plastic slippers from the ski room. Free parking places around the hotel are very few, but there’s a public parking on the side and the hotel can provide a garage for 20CHF per day

Points positifs: Was ok

Points négatifs: Rooms were not high enough as standards for The price we were charged

Points positifs: Moderne, propreté, personnel agréable , confort, accès au centre wellness, proche arrêts bus, buffet déjeuner riche

Points négatifs: Notre chambre était bruyante avec la fenêtre ouverte ( grande route très proche). Mauvaise expérience au restaurant pour le repas du soir

Points positifs: Everything was excellent friendly staff nice service great view and location

Points négatifs: Everything was perfect

Points négatifs: no emphasis on Vegetarian food , i didn’t have much to eat & the provided food wasn’t that good.

Points positifs: High privacy, very comfort room, excellent facility and service

Points positifs: Location

Points négatifs: Hotel needs renovation. Lacking vibe. Feels a bit tired. Food needs to be improved especially Romanoff.

Points positifs: Staffs are not friendly neither professional. They make a mistake and claim on us!

Points positifs: Staff was super friendly and always attentive to even minor details

Points positifs: Service was very personal and focused on meeting each and every guest requirements. Free shuttles to outside restaurants / bars / shops in the hotel Bentley is a very cool touch!

Points négatifs: Bedding alternatives would be great (ie soft mattress covers and / or pillow options

Points positifs: View, lobby was comfortable, staff was good

Points positifs: This was our second visit to the Carlton but pure luxury and service - love the location and views of St Moritz and the lake ... although the price is on the higher side ~ we felt we received up and beyond the highest level of service and amenities!! Top notch ... would love to go back!!

Points positifs: The building is beautiful and the interior matching the atmosphere

Points négatifs: I would say staff need to be equally attentive to customers who are not “famous”. Also, when we arrived the bathroom in our suite was not spotlessly clean as we found hair in the shower. Receptionist didn’t really seem to bother. Unacceptable for any hotel, not to mention in that kind of establishment. In general, if you are not a famous billionaire and you can still easily afford to stay in a place like this, choose a different one.

Points positifs: Excellent panorama de la chambre. Tranquillité absolue. Néanmoins, cet hôtel se trouve juste à côté de la gare ! Très pratique.

Points négatifs: Au petit-déjeuner, nous avons trouvés que les nombreux tables avaient été déjà réservées par ''les clients fidèles'' mais pas bien utilisées ( vides ). ce n'était pas agréable.

Points positifs: The location was excellent. Hotel facilities were good. The staff was friendly.

Points négatifs: Nothing.

Points positifs: Great view of the lake St. Moritz & very near the train station

Points négatifs: Breakfast lady a bit rude

Points positifs: Spectacular view in great location

Points négatifs: Rooms dated but comfortable

Points positifs: Very friendly and dedicated staff that goes above and beyond. I was surprised on many occassions. They prepared my packed breakfast knowing I will be leaving at 4 a.m., they arranged the taxi to bring me to the train station so early, knowing I was first time in St Moritz suggested places to see. Aloso the staff in the restaurant was extremely friendly and the food was very tasty. Overall very nice experience- it is all about the people and how they make you feel, being welcomed in their hotel.

Points positifs: L emplacement et les services de l hôtel

Points positifs: A beautiful hotel right on the lake, just 5 minutes from the rail station. Gorgeous views of mountains, lake, and the town of St. Moritz. Excellent view from the dining room. Ample and superb breakfast. The bar has one of the finest Scotch collection in the world. Really enjoyed my stay. The staff is very helpful in giving directions and hiking suggestions.

Points négatifs: The rooms and the views from the rooms will depend on what you pay. There are fantastic rooms with views and then there are cheaper rooms with hardly any view.

Points positifs: L'accueil et la gentillesse du personnel. Belle vue sur le lac depuis la chambre.

Points négatifs: L'accès très pentu lorsqu'on est à pied.

Points positifs: Location, comfort of room, great restaurant.

Points positifs: Warm friendly staff. Knowledgeable and helpful.

Points négatifs: Long story but all in all I found the Old Men in the dining room were rude, nasty and insulting. When I wrote to the manager about a rather upsetting incident I was never given the courtesy of a response

Points positifs: Location.

Points négatifs: Need renovation!

Points positifs: Great location and comfortable room.

Points négatifs: Bathroom and shower pretty small

Points positifs: It was a short stay to travel the Glacier Express. Room was nice Scenery from the balcony to the lake was lovely. Staff was efficient and friendly. We also liked the shuttle to and from the train station

Points positifs: Les espaces communs sont très bien décorés, de style classique San Moritz . J'ai pu profiter du salon de cigares. Très grande gentillesse des employés. En plein coeur de San Moritz Dorf

Points négatifs: la chambre était fonctionnelle, mais moins spectaculaire que les espaces communs.

Points positifs: Comfortable beds.Spotlessly clean room.Restaurant food was excellent

Points négatifs: Nothing

Points positifs: Le cadre est idyllique ! La vue depuis la chambre est fabuleuse. Bon séjour de détente en montagne. Dans une splendide station

Points positifs: As you expect from a four- star hotel, it was a luxury hotel and friendly staff. The breakfast was really good which included for instance different kind of bread and juices, several Swiss cheeses, yoghurt and classic birchermuesli and also sparkling wine. The hotel was located close to the train station.

Points négatifs: However, the rooms (single room) was quite small and did not felt as belonged to a four-star hotel.

Points positifs: Everything

Points négatifs: No thing

Points positifs: The hotel room has great view of the lake and snow mountain. It's 5 mins drive to local market - COOP. The room is clean, tidy and stylish. Breakfast is good.

Points négatifs: almost nothing.

Points positifs: Close to shops and restaurants. Staff was friendly.

Points positifs: This hotel was fantastic! The views were breathtaking and the pizza at the hotel's restaurant was the best pizza I have ever eaten! I wish I would have been able to have a second meal at the restaurant!! The staff at the hotel was wonderful and very informative and helpful! I absolutely recommend this hotel and will definitely be back in the future!

Points positifs: The location of the hotel is very good and we had a beautiful view over the lake. The hotel arranges transfers from and to the station. Staff were efficient and helpful. Breakfast was good. Of course, St Moritz is an expensive place to stay but we felt that we got reasonable value for money at this hotel. Although the room rate is higher, we would definitely advise booking a room with a lake view - the view is magnificent.

Points positifs: Lovely historic hotel in the center of St Moritz. My room was lovely and had. A beautiful view of the lake and mountains. Restaurant for dinner and breakfast was excellent. The little loaner backpack in the room was a cute touch. I even borrowed it for my walk around the lake. Rates were very reasonable in the off season. They also had a free shuttle to/from the train station.

Points positifs: Le confort le restaurant la proximité à la gare

Points négatifs: Rien

Points positifs: L accueil chaleureux du directeur, de la reception et de tout le personnel La propreté des chambres . Les petits-déjeuner et les repas du soir excellents

Points positifs: Un accueil d’une extraordinaire gentillesse, plein d’explications à notre arrivée, un lieu très bien aménagé, chaleureux, une attention permanente au bien être des visiteurs. Un seul exemple: un sac à dos mis à disposition dans la chambre. Merci pour tout.

Points positifs: Personnel aimable et dévoué

Points négatifs: Déjeuner : choix limité - buffet à l’étroit en étant sur le passage du personnel. Impression d’être au chemin.

Points positifs: The staff was extremely friendly and helpful, with great advice for hikes and skiing. The on-demand shuttle to and from the ski station was great, especially as the ski lift parking was completely full. Room was quiet and comfortable.

Points négatifs: Breakfast was good but could enjoy a bit more variety, especially on the sweet side. The bathroom could be refreshed a bit, especially the lighting.

Points positifs: Nr1 hospitality! The staff is very helpful and extremely kind. My boyfriend had his birthday and the staff helped me to surprise him: the chef baked two small delicious brownie cakes (one for me so I could also taste it) with candles and decorated it very nicely . The receptionist guy and the chef brought the cake to our room personally with a card including nice birthday wishes. We really appreciated this gift, thank you once more for organizing this! The room is large, the beds were comfortable, the view from our terrace is wonderful, just as the bathtub, they offered even eco-friendly toiletry products in the bathroom. Personalized greeting card waited for us in our room. The hotel offers you free e-bike rental, you can use an umbrella free of charge during your stay. Unfortunately we did not have time to try the wellness features, but the swimming pool and the whole wellness area looked beautiful. The breakfast was varied and substantial, they were offering home made jams as well. The waiter was very kind and we had the opportunity to choose from egg dishes as well. The receptionist girl was very kind to help us to find a shop which is open after 10:00PM to buy some food and answered patiently all our questions. She even allowed us to leave our car in the parking area of the hotel after checking out while we are making a last hike in the mountains. The receptionist guy helped us to make a reservation via the hotel's phone for a horse carriage departing from Pontresina (tip: horse carriage takes you from Pontresina train station via Val Roseg to Roseg hotel (7km) which is a really romantic and beautiful ride. From here you can hike to Lej de vadret (5km) which is breathtaking, in the background you can see the amazing Roseggletscher or if you have enough time and energy you can hike to Coazhütte or Tschiervahütte.

Points négatifs: -

Points positifs: Le petit déjeuner et la qualité et serviabilité du personnel

Points négatifs: Le réseau wifi insuffisant. Et nous n’avons jamais trouvé le secteur Wellness, pas de signalisation. Dommage

Points positifs: Tout était parfait. L’accueil, la chambre, l’emplacement, la propreté, les équipements, le personnel et le petit-déjeuner est un régal !

Points négatifs: Peut-être le fait que le restaurant propose uniquement un menu pour le soir ce qui donne peu de variété pour les différentes bouches. Après, je n’ai personnellement pas testé, donc ne peu pas jugé la qualité. Au vue du petit-déjeuner, nul doute que ça doit être très bon !

Points positifs: Propreté , bonne table , proche de la gare au calme.

Points négatifs: Le personnel ne parle pas français pourtant langue nationale en Suisse ! J'ai toujours dû parler italien ! Un hôtel 4 étoiles !

Points positifs: Very nice hotel, Excellent food

Points positifs: Excellent. Very friendly and efficient staff. Very attentive and really showing that they care about their guests well-being. Professional but also homely and cozy. Great location. Very comfortable. Super swimming pool. Great food and half-board excellent value for money.

Points négatifs: A fitness room and an electric kettle in the bedroom would be good.

Points positifs: This hotel is in a perfect setting for exploring the Engadin with the train and bus lines only minutes away (walking). The facilities of the hotel are perfect for recouping after adventurous hikes in any direction. The pool is amazing as is the library for lounging in the afternoon and evening. The reception and dining room staff couldn't have been more helpful. Christina Camerotta (reception) was particularly generous with her time helping us navigate the many extraordinary sites to visit in the area around Samedan. I look forward to my next visit!!

Points positifs: Breakfast starts at 7am; as I usually get out at 6 am, the hotel provided me with a "lunch package" to take with. Excellent idea! Staff was very friendly and extremely helpful.

Points négatifs: The restaurant had a limited menu, just a choice of one meat and one fish dish.

Points positifs: Great room, friendly staff and very good breakfast.

Points positifs: Close to everything

Points négatifs: Have to take a cab to the train station . No shuttle service

Points positifs: qualité de l'accueil: empathie et efficacité. Chambre spacieuse et calme; salle-de-bain bien équipée et fonctionnelle. Petit-déjeuner copieux et pris dans une petite salle très chaleureuse au mobilier régionalisé.

Points négatifs: Après une durée de séjour réduite à une nuit, rien de particulier au niveau des améliorations potentielles.

Points positifs: Location

Points négatifs: Breakfast

Points positifs: Located centrally. Host is warm and Helpful. Great views.

Points positifs: Breakfast was fine

Points négatifs: No in-house dining, or small amount of room facilities eg tea making facilities

Points positifs: The room was very comfortable and the view from the breakfast room was so lovely! Claudia was most helpful.

Points positifs: The staff were sooo helpful & polite

Points positifs: Situé dans le village haut de Saint Moritz. Quelques places de parking. Accueil trés chaleureux en Français. Grande chambre style montagnard ,avec canape et fauteuils. Vue sur le lac et visite d'un ecureuil. salle du petit déjeuner sympa.

Points négatifs: probleme de wifi. Pas de connexion internet possible. Peu de restaurants pour diner le soir à un prix abordable .

Points positifs: We really enjoyed the charm of the hotel and the excellent service that we were given by the lovely lady in reception. Our room was immaculate and the breakfast that was included each morning was very good!

Points positifs: Very pleasant service, great location.

Points positifs: Friendly staff. Quiet. Central

Points négatifs: Very small bathroom. Wooden details in the room have seen better days. Perhaps it is time to renovate the rooms.

Points positifs: Petit déjeuner vue imprenable le personnel sympathique

Points négatifs: Chambre sommaire

Points positifs: Staff was amazingly nice, specially LAura (reception) she also kept on line, by chat helping me with reservation's details from my train going to St. Moritz, genial ! And also Michelle (shuttle driver) who assist me in a very efficient way and more , he also gave me great indications to enjoy my time there... thanks for your kindness and professionalism

Points négatifs: A lack of elevator in my house

Points positifs: Quiet place

Points négatifs: Limited facilities like hot water

Points positifs: Clean comfortable great location. Great friendly staff

Points négatifs: Nothing

Points positifs: It was very clean.

Points négatifs: It was very far from the center.

Points positifs: Établissement agréable - beau site - confort

Points négatifs: Un peu à distance du Centre mais accès aisé

Points positifs: Good breakfast (make sure to book it in advance). Nice ski room, great view over the mountains.

Points négatifs: The noise isolation is non-existing. You hear every footstep in the aisle and in other people's rooms, especially annoying between 23h and 6h. If you're looking for peace and quiet, this is not the place for you. One reason for choosing this hotel is the free shuttle service, but (contrary to the info given by booking.com) it only runs until 6PM (at 7PM we had to take a taxi from the train station, which costs 38 CHF). The hotel page also says ski-to-door, which is not true.

Points positifs: Beautiful views and nice staff.

Points négatifs: Breakfast is really expensive.

Points positifs: Breakfast was expensive, but excellent.

Points négatifs: Some of the guest were loud and smelled bad , but this is not the hotels fault

Points positifs: Cleaning room with ice view. Friendly staffs, fantastic restaurant with great food.

Points positifs: Pick up and Drop off at train station. There was a prett setting to go walking in.The room had a beautiful view. I loved St. Moritz

Points négatifs: Only that I wasn´t better prepared to get the most out of the visit.

Points positifs: Delicious breakfast with a gorgeous view. Staff were SO helpful, especially Fabio and Laura. Fabio even called my hotel in Austria and spoke in German to help me out, so appreciated! Shuttle bus service was excellent and the driver was so so kind (never got his name). Lift pass was discounted which was a nice addition.

Points négatifs: It is expensive to be advertised as a ‘hostel’ , which is expected in St Moritz but just to note for anyone on a budget.