Voulez-vous définir comme devise par défaut ou pour cette visite uniquement ?
Il est très bien situé. Très bel hôtel
Les chambres sont propres. Il est facile de se rendre au bord du fleuve. Tous les employés sont gentils et serviables Il n'y a rien
Le personnel est extrêmement aimable service super bien situé L'emplacement est génial
Enjoyed the kickback and proximity to riverwalk. they charged my card $482 dollars for parking when it was only supposed to be $46. Took them a week to refund the money and then they still charged me for the parking!! What a joke! Where is the coustomer service?
I was very surprised that not only did I get free breakfast with my stay but also free dinner (buffet) and 3 free happy-hour drinks each day! The staff was friendly (sometimes almost over-friendly), and the location was perfect. Highly recommend. Room smelled like chlorine when I came in, and the water tasted heavily chlorinated. The room was a bit poorly lit, and the windowsill outside the room was consistently overrun with pigeons. Glasses as opposed to plastic cups would be preferred (for the environment), and a safe to lock up valuables would have been nice. (I prefer not to have to take my passport with me everywhere.)
Great breakfast, lovely bathroom, comfortable beds. Very slow elevators. Unfortunately we were leaving the same time a large group from a convention was checking out and the 3 elevators could not keep up with the demand.
Excellent hotel near the heart of the riverwalk.
Location Elevator use was impossible, walked down stairs from 15th floor with luggage.
Location is great Could not accommodate our truck - had to park off site.
How close it was to the river walk. The smell on our floor and room size.
Hotel had lots of activities planned for families and kids, including egg hunt and wake up call by the Easter bunny. Super friendly staff and very clean. Excellent access to the mall and food court area for those that like different tastes on a budget, but also quick access to very nice restaurants as well. Some of the activities were at the other Marriott across the street
Housekeeping was fast. Location on the river walk was very convenient. The room and bathroom were very small. There was also a very strong scent of perfume that was overwhelming when you walked into the hotel. We noticed it every time we came into the hotel during our stay. It was almost nauseating. Parking was expensive. It was the week of Thanksgiving and the front desk seemed to be severely understaffed.
Location, easy to find, by riverwalk. Oh, the people working there, OUTSTANDING IN EVERY ASPECT! Nothing, would stay there if the prices were better!
Near Convention Center. Bathroom was not clean.
The hotel was great and the staff was nice as well by accommodating you with the services and room. We had a great view and we could just walk downstairs to the river walk. The river walk was close but the places we wanted to go to were further than expected. Overall the San Antonio Marriott Rivercenter was great especially since it has a mall right down stairs. I did not like that you had to pay for parking. Your paying a price you would think that that would be included. Also there was no mini fridge in the room for food.
Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.
I didn't like that when checking in they ask for my credit card again after I had already paid $857 online. Not knowing that valet was not included they kept trying to swipe different amounts to charge and blocked my card for suspicious faudulent charges. Terrible communication cuz they could've asked me what card I wanted to use, nothing. Also valet customer service was horrible while my sister was arriving in her vehicle with my nephews she asked for help carrying her luggage off and was ignored by valet. He could've called someone for help, but definitely not worth the money, never again
The staff was very friendly, helpful, and professional. Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.
Very nice accommodations. Breakfast buffet was understaffed, was not explained properly
I loved the location. Steps from the river and the mall. My room had way too much wear and tear. The head board was all scratched up. The tub has cracked and rusted and was clogged up the water would not drain when i took a shower. The door handle was at 5 o clock instead of 3. The room did not feel like a Grand Hyatt room. It felt like i was at a cheap hotel. I suggested to the manager that that room should not be occupied untill it get fixed.
The service from the hotel was very much as I would of expected. As soon as in pulled I to valet, the valets were very kind to not only greet and open the door, they immediately unloaded the car and took me inside to check in. With warm greeting from the staff, I was very impressed with how clean the entire hotel was in addition to the room. Great service and defiantly will be back One if the employees seemed to have a little bit of attitide considering that all I asked for was to have shaving cream sent to my room. Other than that, everything else was fine.
From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.
Beautiful view. Very peaceful. Didn't realize there would be 60$ charge for parking
Location was right no the river. Beautiful Lobby Rooms were very comfortable, awesome view of the tower. Valet Parking was $37 + Tax = $40.00!
Location is adjacent to convention center, staff is very professional and strives to make you feel welcome. Rooms are clean and everything worked. Rooms are dated with sound transmitting walls. Amenities are business travel grade without the higher end amenities expected for the price.
The room was small and we couldn't even upgrade
Le personnel et les chambres
Très bien situé Il n'y a pas de climatisation dans les couloirs et la clim de la chambre ne marchait pas très bien. Devrait vraiment être rénové.
Il est très bien situé et j'ai bien aimé aussi l'ambiance rustique des lieux. Le lecteur de carte sur la porte ne marchait pas bien. Il a fallu au moins 10 fois avant de réussir à ouvrir la porte de l'hôtel. La moquette n'est pas terrible. Il faut payer pour la connexion Wi-Fi.
J'ai adoré cet hôtel ! J'ai beaucoup aimé l'ambiance années de cela. Le personnel était formidable !
Il est très bien situé. Très bel établissement où séjourner. Il s'agit de notre second séjour et nous y retournerons, c'est sûr. C'était le plus inconfortable lit d'hôtel où nous ayons jamais dormi.
L'emplacement est excellent Les lits sont un peu étroits. La climatisation faisait un soir. Heureusement, c'était réparé le lendemain.
Nous avons bien aimé le bar Menger, très authentique. Le lobby et les parties communes sont très agréables. Longue distance jusqu'aux ascenseurs. La machine à faire des glaçons ne marchait pas.
Nous avons apprécié son emplacement!! Juste à côté de l'Alamo et l'hôtel est bien entretenu. Vous pouvez voir l'époque de l'hôtel dans la chambre! La salle de bains était minuscule, mais pratique. Le service de voiturier est cher !
Le personnel était très sympathique
hotel historique, bien situé en centre ville confort moyen : insonorisation, climatisation bruyante
Belles chambres qui ont l'air d'avoir été récemment rénovées. Super petit déjeuner chaque matin. Situé dans un endroit très central près de l'Alamo et de Riverwalk. Le personnel est très sympa et serviable aussi. 25 $ de frais de parking par nuit
Situation,chambre simples mais propres. Petit déjeuné . Wifi Gratuit Parking payant , même aux alentours, il semble que ça soit la rêgle à San Antonio. L'isolation sonore et lumineuse (volets à persienne ) de l'extérieure n'est pas parfaite, cependant le passage de voitures est peu important
Bien situé, prix raisonnable et personnel
L'emplacement était génial. Le personnel était sympa. À un prix raisonnable étant donné son emplacement au coeur du centre ville. La douche était marche arrière.
Le personnel est sympathique. Cependant l'hôtel a besoin d'une grosse rénovation. L'ascenseur fait des bruits bizarre, la moquette est vieille et tachée. La baignoire avait des traces de rouille. De la poussière dans plusieurs endroits ...
Propre, agréable. J'ai été très content de notre séjour. Il n'y en avait pas le petit déjeuner continental offert.
Le personnel était très sympathique et la chambre était très agréable. La salle de bain n'était pas bien nettoyée quand nous y sommes arrivés.On a payé un supplément pour le crédit du petit-déjeuner qui ne couvrait pas la totalité du petit déjeuner mais la nourriture était quand même super.
The hotel has a great location on the riverwalk in a quieter area next to the mall. The room we had (handicap) was very large, and the bed was comfortable. The lobby was nice, there was a starbucks in the lobby, and the food at the bar and restaurant were good. This was one of the biggest hotel disappointment I've had in the past. year. I traveled over 200 days in the past year and stayed at quite a few different hotels, so I don't say this lightly. When we first walked into the room (905 handicapped) the bathroom stood out as an eyesore. It was at least 5-10 years past when it should have been renovated. The grout was multiple different colors that made it look like it could be moldy, the wallpaper was peeling from the walls, and there was a general lack of craftmanship in the way it was constructed. The final straw was when I went to take a shower, and the shower head connection was leaking and spraying water in all directions. It wasn't just a loose connection, because I was unable to stop the leak. This is something a guest should never have to deal with at a chain like the Marriott. I asked the front desk to be transferred, but because it was a busy time the only available room was the room below us (805). This bathroom was in slightly better condition, although there were a few cracked and chipped tiles. Although the shower head worked, it was a very low end and cheap looking model. The bigger problem was when my wife tried to take a shower the first night, she was unable to maintain a constant water temperature. It would alternate between cold and very hot. She showed me how red her feet were, and I can only imagine what sort of a problem this could pose to an elderly or handicapped person. The other problem was the terrible tv reception while we were trying to watch the sugar bowl in our room. It would constantly blur or pause, making it nearly impossible to watch the game. Fortunately or unfortunately, the reception on the large tv's at the bar was fine. In summary, this is not the type of property I would expect for a Marriott. For the time around the new year the value wasn't bad (just under 200) however I would have preferred to spend 50% more on a room that looked like it had been renovated in the past 10-20 years. In the past year the only time I have experienced bathrooms in this sort of condition were in $50 rooms in towns with less than 5000 people. Buyer beware.
Bed was comfortable Bed corners are very dangerous, I end up with bruises because bed woods expand from mattress and you can hit your legs easily unless you are very careful. I had the opportunity to talk to other guests and they complain about the same dangerous corners. Bathroom have to many gabs on counter and your personal products can fall while cleaning is happening and you will never find them. If your leave something you have to go to a website to file lost and found. That is very far from what is the main reason of hotels, customer service...... Very poor in that part. Most rooms the city view is the windows of the next building.
The location, the staff, the great breakfast, and comfy room Nothing
We waited 30 minutes for our car after check out. CALL AHEAD...way ahead!
Everything was great. The staff are all amazing and go above and beyond to make your stay even better. I will definitely be coming back. The only thing that was annoying was how exspensive the things were in your room mini bar.
The construction limited the entrance to a single, slow, temporary, small elevator to the check-in counter on the second story. Hotel services were limited to a makeshift bar and restaurant.
Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars. Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.
Staff was unprofessional. Check in was at 3, we got there at 7 and the room still wasnt ready. While we waited for 45 minutes we had to get dressed in the public restroom and my girlfriend had to straighten her hair in the hallway because there was no outlets in the restroom. After we finally got our room we had to rush to the spurs gsme that we had planned and ended up missing the first quarter all because of the staff at the hotel. We decided to switch hotels the next day. Other than that the hotel was really nice looking.
Location was great Kind of dark interior needs brightening.
The staff and the place are great !
We have traveled often and frequently. We arrived and found that the best service, ambience, and dining was apparent. Our room was perfect, room for our luggage, etc. Can't wait to return.
I liked the friendliness of the staff, the attentiveness of the staff always willing to help. Hilda the housekeeper kept the room cleanliness very well and orderly. I am happy with my experience. It was a great location right on the river walk.
We really appreciated the location of the hotel, it was really convenient in that sense, it was within walking distance to many attractions and restaurants. The staff was also really friendly. Almost everything was perfect, but it would have been nice to have a mini fridge in the room to store our own food and drinks. Also one of our beds was squeaky and that made it uncomfortable to sleep on so better beds would have been nice.
Room was comfortable and clean. Staff responded quickly to issues, particularly the technician in charge of room TVs.. 4 PM check in time.
The beds were very comfortable. Clean and modern. the bathroom toiletries great quality. Close to the airport but no airplane noise. Great price. No continental breakfast.
The lobby When I got to the hotel they didn't have my reservation. Everyroom was booked and every hotel was booked. I had to drive back home to Houston 3 hours away. They kept my money for 8 days. I used kayak to make my reservation not the hotel.
Gym Room had a very noisy air conditioner. Room key failed multiple times requiring trip to lobby. Walls were thin and could hear other guests all night. Something wrong with soap as it fell apart. Overall, not the high quality Hilton experience I am used to.
location, comfort and cleanliness. room we stayed in had issues with room door. every 10 min or so made a horrible noise kept waking us up. room service supposedly serves breakfast till 10:30pm but when we ordered room service at 9:30pm they said they were out of breakfast food???? probably will not stay again I expected more from a top of the line hotel
Beds were very comfortable and the staff was extremely friendly and accommodating. Clean rooms. Didn't have the room that we booked (same day) available, even tho it was listed online. Bathroom was a bit small.
I only paid $70 for two nights which felt like a steal. The pool is great and its a very nice hotel by appearance. You do have to pay for the breakfast but with all the great areas to eat nearby you dont need to worry about that. Very close to a mall and whataburger and in n out are short drives if you want a late burger. One of the elevators did not work properly. But many elevators can be used. I also felt like the pool closed a little early considering at night it had beautiful lights that iluminated the pool. Could have been very romantic- but since it closed so early it felt somewhat pointless.
The hotel was under construction. The current rooms are very nice, but judging by the renderings in the lobby, the renovated hotel will be even nicer. Angel at the front desk has fantastic customer service skills. When I explained to him that I needed to check out early due to the very loud construction interrupting my sleep, he was very understanding. He sent a note to Kayak to authorize a full refund. He also gave me a coupon for 50% off my next stay after the renovations are complete. I checked in late in the evening, and I was very tired. When I checked in, I noticed that the hotel was under construction but I wasn't concerned. I woke up early to very loud drilling. When it didn't end, I called the front desk to request a room in another part of the hotel because I was going to be there two more nights. The woman on the phone was rude and said, "No, there are no quiet rooms. There's construction throughout the hotel." So I asked for an early checkout and a refund for the upcoming two nights. She said, "You booked through a third party so we can't help you." So I called Kayak. The Kayak phone rep was very pleasant, but placed me on hold several times while she tried to contact the Hilton front desk with no luck. She handed my case over to the billing department and said the billing dept would have to call me back. I got dressed and went to the front desk, where I spoke to a very professional, nice man at the customer service desk named Angel. He promptly sent a note to Kayak to authorize a full refund for my stay. Unfortunately I didn't catch the name of the rude woman at the front desk who I had spoken to earlier that morning. But, Angel made me want to maybe give that Hilton another try after the renovation is complete.
Quite Bathroom was not as clean as expected.
We booked room great location to North Star mall. We went to concert at Alamo dome actually lot closer to venue . Great stay except when we arrived they'd didn't have any more king size beds . They offered to give money back. Told them did not have time to look fr another hotel. They gave us complimentary. Greatest burnt tickets and we received double bed queen. Other than that was angriest stay .
Convenient drive back and forth to Trinity Comfortable beds and good shower head Easy check-in/out Noisy in the halls early in the morning Hotel's buffet breakfast over-priced for what you get Hotel's restaurant staff not as attentive as the rest of the hotel staff
Convenience, close to airport. Has a restaurant Noise level of doors slamming all night.
la proximité de l'hyper-centre de la vill de San Antonio, son calme et ses commodités Les chambres petites
Le voiturier coûtait 35$... ça aurait dû être compris dans le prix de l'hôtel
La chambre spacieuse, et la situation géographique La piscine indiquée est "out of service" sans aucun travaux actuellement, un seul ascenseur sur quatre fonctionne....et surtout un colis dhl arrivé quelques jours avant, n'a pu récupéré que lorsque j'ai fait intervenir le "manager on duty"
L'accueil est excellent, ainsi que le service de la restauration
Valet, Joe, was very helpful and friendly.
the location 1. the 25usd/day for parking 2. the parking fee announced upon check out only 3. the not very pet-friendly 4. the state of the room
I loved everything but most of all the valet Chris who took such good care of two old women...his mother would be so proud of him. Please if you can tell him Mrs. Whitehead and Mrs. Nall so appreciate all he did for us.
The beds were very comfortable, and the view was great Air conditioner dripped a puddle onto the floor, and 25 bucks a day to park my own car... just to have trees drop berries all over it that stank so bad... then birds eat them and poop all over the car too. I got to drive away angry after a relaxing weekend.
You have to pay for internet.
Staff Not as clean as I'd like.
The hotel has abundant free parking. The lobby and pool areas are beautiful. Our room was very pleasant and comfortable. The bedding and towels were high quality, and the bed comfortable. The employees I had contact with were nice. I didn't eat in the restaurant but it looked lovely. There is a well stocked convenience store in the lobby. Not having complimentary Wifi is the only con I can think of.
The only issue we had was parking. There were events going on Friday and Saturday night which made it hard to find parking. We searched the lot for almost and hour looking for parking and there wasn't any. I think that they should give a heads up to all guest so that if they decide to leave they can plan to be back later or sooner. We had spent an entire day at six flags and want to come back to relax but couldn't because there was literally no parking.
Always excellent service Hotel for what they charge is aging rapidly it is in severe need of a massive remodel rooms although clean smell of age
Location, parking was easy, very comfortable That my room was not clean..under bathroom sink was a coffee stir stick that had been there and a q tip on the floor and crumbs in front of tv.
They provide milk and cookies for the kids along with an activity booklet The location is hard to navigate off the highway. Not their fault, but it was tricky
I loved how everything was so elegant, and I loved the view from my hotel, I would definitely tell my friends about staying in this wonderful hotel .
The beds were comfortable. The kids had their own TV. I booked a room w/ 2 queens, but upon arrival was given a room with a king and queen sleeper sofa. The small refrigerator was locked. I guess they didn't want us to steal bottled water and a candy bar? Even though they had my credit card. I called the front desk to request a blanket and ask about wifi. She said she would send me an email to get complimentary wifi and have a blanket sent up. The email never came and I went downstairs to request the blanket again. From what I heard, we got the last blanket. For the most part I felt like I was being treated like a second class citizen. We won't be going back.
Nice hotel, rooms done very well, lobby bar to watch ball game, have a couple drinks and snack after big thanksgiving meal.
Beds were amazing! !!!
Le personnel est très sympa et très serviable.
Le personnel du Gunter est extrêmement gentil ! Ils ont le lit le plus confortable dans lequel j'ai jamais dormi !!! Le bar est intime, tranquille, et Cosy et pleine d'histoire. J'ai hâte d'y retourner !
La piscine était un peu sale
On était très contents, comme les professionnels.