la proximité de l'hyper-centre de la vill de San Antonio, son calme et ses commodités Les chambres petites
L'accueil est excellent, ainsi que le service de la restauration
La chambre spacieuse, et la situation géographique La piscine indiquée est "out of service" sans aucun travaux actuellement, un seul ascenseur sur quatre fonctionne....et surtout un colis dhl arrivé quelques jours avant, n'a pu récupéré que lorsque j'ai fait intervenir le "manager on duty"
Bien situé, prix raisonnable et personnel
Situation,chambre simples mais propres. Petit déjeuné . Wifi Gratuit Parking payant , même aux alentours, il semble que ça soit la rêgle à San Antonio. L'isolation sonore et lumineuse (volets à persienne ) de l'extérieure n'est pas parfaite, cependant le passage de voitures est peu important
hotel historique, bien situé en centre ville confort moyen : insonorisation, climatisation bruyante
Stayed there for SA Marathon. Had to get up at 4:30 but could hear loud music outside until 10 PM. Also, AC did not work very well.
The river walk A little expensive for the small room
Seemed to have difficulty getting auto from valet parking. Took 50 minutes one time.
I got an upgrade to another room and it was awesome there on out
No free wifi
My room location was awesome. The view I had for the firework show during New Years Eve was even better. I live and work in the UAE (Dubai). We have some of the best and most world class hotels that anyone can offer. With that said,....my first stop when I landed last week was the Palacio Del Rio. I put my bags on top of the dresser and when I pulled them off,..I found a lot of dust on top of the dresser. I did not make a fuss about it,..but I do know that the places I stay around the globe will not tolerate such a thing. Other than that,..the staff there was extremely polite and helpful. I will def. stay at the Palacio del Rio during my next visit to San Antonio.
Friendly, helpful and warm staff. Location is excellent, right smack at the river walk. Within walking distance to all main attractions in the city
Nice room right on the riverwalk parking was a big issue and expensive
Staff, service, room, and the hospitality was awesome.
Staff very helpful, assisted in getting my husband a golf tee time, friendly, patient, good suggestions for things to do, and places to get services. Would have liked spa services available at the hotel.
I love the fact that they dont charge for pets and they even rovide you with a pet bed, bowls and treats all for FREE. I had to go to sleep early because of my training early next day and other guests were quite lound, maybebecause my room was close to the lobby and pool table also while they walk through the hallway they were laghing and being load . This is not the hotels foult I believe but the rudeness of people.
Nothing! Very unprofessional!
Location and price. The bed was terrible.
The bed was extremely uncomfortable and the pillows were as well.
Location was great Kind of dark interior needs brightening.
Everything was great. The staff are all amazing and go above and beyond to make your stay even better. I will definitely be coming back. The only thing that was annoying was how exspensive the things were in your room mini bar.
We have traveled often and frequently. We arrived and found that the best service, ambience, and dining was apparent. Our room was perfect, room for our luggage, etc. Can't wait to return.
Bed was comfortable Bed corners are very dangerous, I end up with bruises because bed woods expand from mattress and you can hit your legs easily unless you are very careful. I had the opportunity to talk to other guests and they complain about the same dangerous corners. Bathroom have to many gabs on counter and your personal products can fall while cleaning is happening and you will never find them. If your leave something you have to go to a website to file lost and found. That is very far from what is the main reason of hotels, customer service...... Very poor in that part. Most rooms the city view is the windows of the next building.
Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars. Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.
The staff and the place are great !
We waited 30 minutes for our car after check out. CALL AHEAD...way ahead!
Staff was unprofessional. Check in was at 3, we got there at 7 and the room still wasnt ready. While we waited for 45 minutes we had to get dressed in the public restroom and my girlfriend had to straighten her hair in the hallway because there was no outlets in the restroom. After we finally got our room we had to rush to the spurs gsme that we had planned and ended up missing the first quarter all because of the staff at the hotel. We decided to switch hotels the next day. Other than that the hotel was really nice looking.
We had nothing but trouble with Kayak and Getaroom. The Getaroom staff, in fact, was terrible. I will never use Kayak or Getaroom ever again. The Valencia was great, though. Wonderful staff.
I liked the friendliness of the staff, the attentiveness of the staff always willing to help. Hilda the housekeeper kept the room cleanliness very well and orderly. I am happy with my experience. It was a great location right on the river walk.
We really appreciated the location of the hotel, it was really convenient in that sense, it was within walking distance to many attractions and restaurants. The staff was also really friendly. Almost everything was perfect, but it would have been nice to have a mini fridge in the room to store our own food and drinks. Also one of our beds was squeaky and that made it uncomfortable to sleep on so better beds would have been nice.
Great hotel overall. I rated it down because the valet situation gave me hell a few times. Give yourself plenty of time for valet to get your car, especially when it's raining.
that it was close to everything They didn't tell me about 20$ parking day, they didn't tell me 100$ deposit would be needed.
Ordered breakfast off the restaurant menu. It was high priced and the portion size was small. 1 breakfast taco with sides was $16!
I stay here often and I have tried other places it's so luxurious for the money and the location is in the middle of everything!
Location is excellent Beds are quite narrow. Air conditioning went out one night. Thankfully, it was repaired the next day.
If you want a little history stay, this place is it. This place is great old school hotel with the oldest bar in town. Has a nice pool and inner garden to chill. Nice helpful staff Rooms were clean and large. The shower could have stronger flow and pool service coming around a bit (there is a phone to place order) but that is not a big deal. Location is perfect - Riverwalk starts right here and Alamo is a cross the street Can't open windows in the room (the old bulding) Shower has weak water flow
Historical, legendary hotel - also comfortably contemporary ... Plus, the staff at the front desk was polished and helpful. They made us feel they were serious about our enjoyment of the hotel. Would have liked to have stayed another day to enjoy more of the amenities, such as the Menger Bar and its TR Rough Riders connection. Note: You really need a "none of the above" category for the second question on who was in your party -- none of those definitions fit. This was frustrating and I almost didn't write this review, but decided to submit it by checking "group of friends" even though it's wholly inadequate to describe my party, which was me, my sister, and mother, and my sister's boyfriend.
Central Location: Beautiful 150 year old historic hotel, literally across the street from Alamo, Numerous attractions, Riverwalk Mall, Ripley's, Wax Museum, Guinness Records, etc.... Short trolley ride to Historic Market. We used it as base of operations. Bought all-day passes to attractions and walked back to hotel to cool off/swim when needed. Lots of food nearby too. Hotel staff gave great service too. Kids loved all the museum like stuff in the hotel. The bar has a mirror with a bullet hole next to it they say Teddy Roosevelt shot in it on a bet when he was there recruiting his rough riders. Been here several times. It is our 'go to' spot for San Antonio. The parking is very expensive. Thirty dollars per day - but it is expensive in the entire city and you do have unlimited in and out privileges. The hotel is really old so it has a few rough edges. The pool tiling needs a bit of repair, some of the doors stick a bit, the elevators are small, floors are a little uneven and a bit sloped here and there, etc. It has a lot of "character", but I guess refurbishing an old hotel is like restoring an old car, you never quite manage to get all of the rattles out of it.
The historic portion of the hotel is beautiful! Rooms are small,full size bed... but very nice and very clean. I would like to suggest that better quality sheets be used on the bed... sheets were way to big, so they tangled up at your feet. The beds are not the most comfortable to begin with and the sheets only made it worse.
We liked the location so much!! Just besides the Alamo, and the hotel is nicely preserved!! You can see the age of the hotel in the rooms! The bathroom was extremely small but usefull. The valet it's on the expensive side!!
Beautiful hotel with charm and character. So close to everything and convenient for someone on foot/ for public transport/ for tours. Great pool. People working there were very nice - allowed late check out at 1:00pm. A bit noisy at night - one night it was loud drunk tourists, once it was random construction at restaurant in mall next door, & once the fire alarms went off. I don't think it's the hotel's fault though.
The Menger is very historic and literally right across the street from the Alamo. There are lots of things to do that are within easy walking distance that give you the San Antonio experience. The historic nature alone is worth the stay. We didn't get a room in the old, original, historic section. Our room was outdated and in need of renovation.
San Antonio's 1859 hotel was all it promised. Perfect central location next to the Alamo, and the Menger Hotel itself is rich in history, generously displayed throughout the building. The room itself was just fine, but I am interested mostly in the ambience outside the room (so long as the beds, showers and such are good). We will return. One note of special interest: the maid was a great source of info; cheerful and helpful! The view from the window? - a wall! Next time we will ask for a courtyard or other external, interesting view. Otherwise, all was well.
Les chauffeurs L'hôtel sent mauvais La cuisine est horrible
Chaque employé avec qui j'ai eu affaire était très serviable et sympathique. Ils disaient toujours bonjour et ils nous ont demandé si j'avais besoin de quelque chose. Le service de navette vers les attractions de la région était très agréable. ( L'une des navettes pourrait avoir l'intérieur réparé). Notre chambre avait une odeur très désagréable. Je me suis rendu compte que l'odeur venait de la salle de bains. Tout était propre et bien équipé mais il y avait une mauvaise odeur. Ça sentait l'humidité et le moisi. Donc en conclusion, je dirais que l'édifice est un peu vieux, je ne suis pas vraiment sûr mais je redoutais d'aller dans la salle de bains.
The staff was the best and very accommodating. Especially at the front desk. made my stay enjoyable by her good attitude despite many challenges from unruly guests and random maintenance issues. Hotel Employee handled them all with grace. nothing.
This guest did not leave comments about this hotel.
LOcation and the breakfast was great.
Everything was classy. Not that I can think of.
Price Unclean room with older construction. Mold growing in the bathroom. Broken shower rod.
The room itself was nice. I accidentally left a few things in the room. They returned some of the items but a few things of value were not found. This is very upsetting.
This guest did not leave comments about this hotel.
Changed two bedroom for Kong with Jaccuzi, which I did not know they had until I arrived.
Great breakfast, perfect accommodation. Only thing I've been having trouble is that they are not willing to return an object I left Behind. I'm willing to pay for the service.
Very convenient location to downtown San Antonio without the high cost of downtown hotels. Older structure could use updating however for the price very suitable. Noise transmission from upstairs rooms a problem.
GPS will take you to a wrong by location, mine did. When I got there everything was good
This guest did not leave comments about this hotel.
Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.
The staff was very friendly, helpful, and professional. Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.
From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.
Nothing to like here. The internet service in my 5th floor room was poor. Then the crickets moved in. I killed three of them and counted 5 more down the hall from me. While I was at the font desk talking about the lack of Wifi, two very angry women guests came down to check out because of all the bugs. The interior is worn and does not present as clean. There was a puddle of water in the middle of the floor. They offered me a room on the second floor where the Wifi was better but even to my male nose, this room smelled stale. I decided I'd seen enough and many thanks to Kayak for getting me out of this mess and into the Best Western Sunrise Suites (1 block away). Same price range and a high quality hotel. BEWARE THE RED ROACH INN!
Everything is good If you are going to advertise free breakfast then do it
Location The bed linen was cover in stains, the walls had stains and what looked like mildew. The shower was disgusting plus the water came out with such force it hurt. The floors were filthy so don't walk around barefoot. Hotel said they underwent an upgrade, but definitely doesn't look like it. Free breakfast is a joke. Will NEVER stay at this hotel again.
Everything was good, and it was a surprise. I went in thinking it was a real dive, based on the reviews I read after booking my room. I was there for 3 nights and I cant complain about a single thing, rooms were clean, beds were comfortable, staff were really friendly, and it looks to be quite a new motel, or has been recently renovated. I would not hesitate to recommend it to anyone! Cant say anything bad, it is a 2 star hotel that is more like a 3 star. The rates were not cheap, but seeing as there was a convention in town, it was a whole lot cheaper than nearby hotels. If I had to take a guess, some bad reviewers either got some real bad staff attitude or they expected 4 star service.
Was convenient to Riverwalk and Alamo. Walking Distance. The door was hard to open and close because of the deadbolt. Kept getting stuck. The sink faucet was about to fall off and the hot water barely came out. The sink was free standing and not any room to put anything around it. The shower head was so strong you could hardly stand under it. We were only able to get very few channels on the tv. On the vending machines you could only use a credit or debit card. I thought was inconvenient. We did report this all to the front desk as we left and they said these issues would be fixed. I hope so because it could be a very nice, convenient place to stay.
Walking distance to downtown (riverwalk/Alamo) but its a sketchy area if you are alone. Many homeless and cat callers around. Rooms were modern and looked just like the pictures. Staff was friendly and helpful Sheets were dirty, asked for new ones and we're still dirty. Add on extra charges after initial booking fee, must pay for parking, ADA accessible restroom was constantly wet. Showers must run for ten minutes before water heats up, refrigerator didn't work, roach came out of restroom drain.
Great location for the money. Very dirty floors. Sheets had to be changed they were filthy. Not a good experience. Front staff w were nice but housekeeping was a joke...
The coffee was good & it Was convenient to Riverwalk and Alamo. Walking Distance The door was hard to open and close because of the deadbolt. Kept getting stuck. Paper thin walls, you have to pay for parking and the safe in your room also Some of the staff was rude.
Overall nice clean hotel for the price That we had to pay $15 daily for parking
Walking distance to alamadome for events. sorry breakfast. slow maintenance. we had a slow drain in the tub and reported it everyday and it still was not fixed when we left.
Staff was rude. Door was missing the bottom liner so you could hear everyone that walked by.
Perfect for a night in downtown SA.
Excellent hotel with a nice view of the Riverwalk. The room and restaurant were first class and the staff was very helpful. Well worth the money The only problem we saw was around the pool where there was debris and refuse but there were also a lot of inebriated people there when we got there which might account for stuff on the ground and in the pool.
Great Stay! Room was clean, spacious, and beds were comfortable.
Yes The view
Room, location, close to activities All good
Beautiful room friendly staff
Near Convention Center. Bathroom was not clean.
Hotel had lots of activities planned for families and kids, including egg hunt and wake up call by the Easter bunny. Super friendly staff and very clean. Excellent access to the mall and food court area for those that like different tastes on a budget, but also quick access to very nice restaurants as well. Some of the activities were at the other Marriott across the street
Housekeeping was fast. Location on the river walk was very convenient. The room and bathroom were very small. There was also a very strong scent of perfume that was overwhelming when you walked into the hotel. We noticed it every time we came into the hotel during our stay. It was almost nauseating. Parking was expensive. It was the week of Thanksgiving and the front desk seemed to be severely understaffed.
How close it was to the river walk. The smell on our floor and room size.
The hotel was great and the staff was nice as well by accommodating you with the services and room. We had a great view and we could just walk downstairs to the river walk. The river walk was close but the places we wanted to go to were further than expected. Overall the San Antonio Marriott Rivercenter was great especially since it has a mall right down stairs. I did not like that you had to pay for parking. Your paying a price you would think that that would be included. Also there was no mini fridge in the room for food.
Location, easy to find, by riverwalk. Oh, the people working there, OUTSTANDING IN EVERY ASPECT! Nothing, would stay there if the prices were better!
Ease of check in and check out. Felt the bathroom was small. Also, where the desk was located and placed made it very tight to sit and work.
The room smelled moist. The room looked outdated and the bed was hard. There was nothing special to that place. The staff was ok. I will not gk back.
The hotel room was filthy. Toilet was clogged and the sheets were stained.
When I travel I always try to stay in a Crowne Plaza Hotel (Dallas, Addison, San Antonio, etc.). The hotels are always clean, comfortable, very attractive, helpful, and the staff is always courteous and professional. I especially appreciate the Business Center so I can stay in touch with my office and keep up with my class homework.
This hotel is clearly older than ones that I have stayed in the past. I had a suite which was perfect for my needs The staff were extremely friendly and prompt when it came to requests. The restaurant was okay but overpriced for the quality of food. Also, the location was not really inconvenient if you did not have a car as you were surrounded by mostly corporate office buildings. However, for a 1-2 night stay, it was fine.
Everything was in order and staff very warm! No.
It was well maintained. We picked it for the location to the airport and they had a shuttle to take you there.
The hotel has a great location on the riverwalk in a quieter area next to the mall. The room we had (handicap) was very large, and the bed was comfortable. The lobby was nice, there was a starbucks in the lobby, and the food at the bar and restaurant were good. This was one of the biggest hotel disappointment I've had in the past. year. I traveled over 200 days in the past year and stayed at quite a few different hotels, so I don't say this lightly. When we first walked into the room (905 handicapped) the bathroom stood out as an eyesore. It was at least 5-10 years past when it should have been renovated. The grout was multiple different colors that made it look like it could be moldy, the wallpaper was peeling from the walls, and there was a general lack of craftmanship in the way it was constructed. The final straw was when I went to take a shower, and the shower head connection was leaking and spraying water in all directions. It wasn't just a loose connection, because I was unable to stop the leak. This is something a guest should never have to deal with at a chain like the Marriott. I asked the front desk to be transferred, but because it was a busy time the only available room was the room below us (805). This bathroom was in slightly better condition, although there were a few cracked and chipped tiles. Although the shower head worked, it was a very low end and cheap looking model. The bigger problem was when my wife tried to take a shower the first night, she was unable to maintain a constant water temperature. It would alternate between cold and very hot. She showed me how red her feet were, and I can only imagine what sort of a problem this could pose to an elderly or handicapped person. The other problem was the terrible tv reception while we were trying to watch the sugar bowl in our room. It would constantly blur or pause, making it nearly impossible to watch the game. Fortunately or unfortunately, the reception on the large tv's at the bar was fine. In summary, this is not the type of property I would expect for a Marriott. For the time around the new year the value wasn't bad (just under 200) however I would have preferred to spend 50% more on a room that looked like it had been renovated in the past 10-20 years. In the past year the only time I have experienced bathrooms in this sort of condition were in $50 rooms in towns with less than 5000 people. Buyer beware.
The good news is that the hotel is right on the River Walk, so you're right in the heart of the action. If you're looking for action - this is the place to stay. The bad news is that the hotel is right on the River Walk so you're right in the heart of the action. A lot of noise from the River tour boats and people, so if you're looking for quiet - this isn't the place.
The staff was amazing upgrading us for free to accommodate our requests. Couldn't be more convenient for the River walk.
Good location and friendly staff Very old hotel. Our first room had a broken faucet. Second room was better but needed updating. A ton of road noise and party people on Friday night. Very expensive especially the breakfast buffet which could have been larger for the price.
Love the balconies over the river walk, historic character of the building and that it's pet friendly. Enjoyed listening to the church bells in the pool court yard (we were there on Easter Sunday morning). Had to pay for wifi. Verizon cellular service barely worked in our room, cell & text functioned poorly, data did not work, so we did not have internet access during our stay.
Very nice location no AC in hallways, bedroom ac did not work that well. Needs to be updated for sure.
Lovely looking. Nearness to everything on riverwalk. We paid extra for double beads, with taxes, extras, etc. and paid 300$ with discounts. It was an inner room with no view/ window.
Location is everything. The Omni La Mansion is in a perfect location on the riverwalk without the crowds of the convention hotels. The service was top notch and the food was fabulous.
Courteous and friendly staff. Personal attention to each patron. Well maintained rooms and facility. Atmosphere is great.
Everything. Breakfast on the riverwalk, emaculate rooms, stylish old style bar with knowledgeable bar tender. If you hear the alarm, call the front desk. It's a parking garage across the street. They don't own it. It shuts off quick, but the front desk won't hear it, so call them .
It is located right on the riverwalk. Very good staff and comfortable rooms. My room was on the street side and the traffic was very loud. I would recommend a room on the river or interior part of the building.
Staff and rooms
Bad irons . . . One spat red stuff with the steam function . . . the replacement was dirty. But the staff replaced them no problem
Le personnel était très sympathique et la chambre était très agréable. La salle de bain n'était pas bien nettoyée quand nous y sommes arrivés.On a payé un supplément pour le crédit du petit-déjeuner qui ne couvrait pas la totalité du petit déjeuner mais la nourriture était quand même super.
Propre, agréable. J'ai été très content de notre séjour. Il n'y en avait pas le petit déjeuner continental offert.
Le personnel est sympathique. Cependant l'hôtel a besoin d'une grosse rénovation. L'ascenseur fait des bruits bizarre, la moquette est vieille et tachée. La baignoire avait des traces de rouille. De la poussière dans plusieurs endroits ...