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Le personnel est extrêmement aimable service super bien situé L'emplacement est génial
Les chambres sont propres. Il est facile de se rendre au bord du fleuve. Tous les employés sont gentils et serviables Il n'y a rien
Il est très bien situé. Très bel hôtel
Great breakfast, lovely bathroom, comfortable beds. Very slow elevators. Unfortunately we were leaving the same time a large group from a convention was checking out and the 3 elevators could not keep up with the demand.
Location Elevator use was impossible, walked down stairs from 15th floor with luggage.
Excellent hotel near the heart of the riverwalk.
Enjoyed the kickback and proximity to riverwalk. they charged my card $482 dollars for parking when it was only supposed to be $46. Took them a week to refund the money and then they still charged me for the parking!! What a joke! Where is the coustomer service?
I was very surprised that not only did I get free breakfast with my stay but also free dinner (buffet) and 3 free happy-hour drinks each day! The staff was friendly (sometimes almost over-friendly), and the location was perfect. Highly recommend. Room smelled like chlorine when I came in, and the water tasted heavily chlorinated. The room was a bit poorly lit, and the windowsill outside the room was consistently overrun with pigeons. Glasses as opposed to plastic cups would be preferred (for the environment), and a safe to lock up valuables would have been nice. (I prefer not to have to take my passport with me everywhere.)
Location, easy to find, by riverwalk. Oh, the people working there, OUTSTANDING IN EVERY ASPECT! Nothing, would stay there if the prices were better!
Housekeeping was fast. Location on the river walk was very convenient. The room and bathroom were very small. There was also a very strong scent of perfume that was overwhelming when you walked into the hotel. We noticed it every time we came into the hotel during our stay. It was almost nauseating. Parking was expensive. It was the week of Thanksgiving and the front desk seemed to be severely understaffed.
How close it was to the river walk. The smell on our floor and room size.
Near Convention Center. Bathroom was not clean.
Hotel had lots of activities planned for families and kids, including egg hunt and wake up call by the Easter bunny. Super friendly staff and very clean. Excellent access to the mall and food court area for those that like different tastes on a budget, but also quick access to very nice restaurants as well. Some of the activities were at the other Marriott across the street
The hotel was great and the staff was nice as well by accommodating you with the services and room. We had a great view and we could just walk downstairs to the river walk. The river walk was close but the places we wanted to go to were further than expected. Overall the San Antonio Marriott Rivercenter was great especially since it has a mall right down stairs. I did not like that you had to pay for parking. Your paying a price you would think that that would be included. Also there was no mini fridge in the room for food.
The staff was very friendly, helpful, and professional. Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.
The service from the hotel was very much as I would of expected. As soon as in pulled I to valet, the valets were very kind to not only greet and open the door, they immediately unloaded the car and took me inside to check in. With warm greeting from the staff, I was very impressed with how clean the entire hotel was in addition to the room. Great service and defiantly will be back One if the employees seemed to have a little bit of attitide considering that all I asked for was to have shaving cream sent to my room. Other than that, everything else was fine.
The room was small and we couldn't even upgrade
I didn't like that when checking in they ask for my credit card again after I had already paid $857 online. Not knowing that valet was not included they kept trying to swipe different amounts to charge and blocked my card for suspicious faudulent charges. Terrible communication cuz they could've asked me what card I wanted to use, nothing. Also valet customer service was horrible while my sister was arriving in her vehicle with my nephews she asked for help carrying her luggage off and was ignored by valet. He could've called someone for help, but definitely not worth the money, never again
Very nice accommodations. Breakfast buffet was understaffed, was not explained properly
I loved the location. Steps from the river and the mall. My room had way too much wear and tear. The head board was all scratched up. The tub has cracked and rusted and was clogged up the water would not drain when i took a shower. The door handle was at 5 o clock instead of 3. The room did not feel like a Grand Hyatt room. It felt like i was at a cheap hotel. I suggested to the manager that that room should not be occupied untill it get fixed.
From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.
Location is adjacent to convention center, staff is very professional and strives to make you feel welcome. Rooms are clean and everything worked. Rooms are dated with sound transmitting walls. Amenities are business travel grade without the higher end amenities expected for the price.
Location was right no the river. Beautiful Lobby Rooms were very comfortable, awesome view of the tower. Valet Parking was $37 + Tax = $40.00!
Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.
Beautiful view. Very peaceful. Didn't realize there would be 60$ charge for parking
Le personnel et les chambres
Il est très bien situé et j'ai bien aimé aussi l'ambiance rustique des lieux. Le lecteur de carte sur la porte ne marchait pas bien. Il a fallu au moins 10 fois avant de réussir à ouvrir la porte de l'hôtel. La moquette n'est pas terrible. Il faut payer pour la connexion Wi-Fi.
Très bien situé Il n'y a pas de climatisation dans les couloirs et la clim de la chambre ne marchait pas très bien. Devrait vraiment être rénové.
Situation,chambre simples mais propres. Petit déjeuné . Wifi Gratuit Parking payant , même aux alentours, il semble que ça soit la rêgle à San Antonio. L'isolation sonore et lumineuse (volets à persienne ) de l'extérieure n'est pas parfaite, cependant le passage de voitures est peu important
L'emplacement était génial. Le personnel était sympa. À un prix raisonnable étant donné son emplacement au coeur du centre ville. La douche était marche arrière.
Belles chambres qui ont l'air d'avoir été récemment rénovées. Super petit déjeuner chaque matin. Situé dans un endroit très central près de l'Alamo et de Riverwalk. Le personnel est très sympa et serviable aussi. 25 $ de frais de parking par nuit
Bien situé, prix raisonnable et personnel
Le personnel était très sympathique
hotel historique, bien situé en centre ville confort moyen : insonorisation, climatisation bruyante
Nous avons apprécié son emplacement!! Juste à côté de l'Alamo et l'hôtel est bien entretenu. Vous pouvez voir l'époque de l'hôtel dans la chambre! La salle de bains était minuscule, mais pratique. Le service de voiturier est cher !
Il est très bien situé. Très bel établissement où séjourner. Il s'agit de notre second séjour et nous y retournerons, c'est sûr. C'était le plus inconfortable lit d'hôtel où nous ayons jamais dormi.
L'emplacement est excellent Les lits sont un peu étroits. La climatisation faisait un soir. Heureusement, c'était réparé le lendemain.
Nous avons bien aimé le bar Menger, très authentique. Le lobby et les parties communes sont très agréables. Longue distance jusqu'aux ascenseurs. La machine à faire des glaçons ne marchait pas.
Le personnel est sympathique. Cependant l'hôtel a besoin d'une grosse rénovation. L'ascenseur fait des bruits bizarre, la moquette est vieille et tachée. La baignoire avait des traces de rouille. De la poussière dans plusieurs endroits ...
Le personnel était très sympathique et la chambre était très agréable. La salle de bain n'était pas bien nettoyée quand nous y sommes arrivés.On a payé un supplément pour le crédit du petit-déjeuner qui ne couvrait pas la totalité du petit déjeuner mais la nourriture était quand même super.
Propre, agréable. J'ai été très content de notre séjour. Il n'y en avait pas le petit déjeuner continental offert.
The construction limited the entrance to a single, slow, temporary, small elevator to the check-in counter on the second story. Hotel services were limited to a makeshift bar and restaurant.
Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars. Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.
I liked the friendliness of the staff, the attentiveness of the staff always willing to help. Hilda the housekeeper kept the room cleanliness very well and orderly. I am happy with my experience. It was a great location right on the river walk.
Great hotel overall. I rated it down because the valet situation gave me hell a few times. Give yourself plenty of time for valet to get your car, especially when it's raining.
Bed was comfortable Bed corners are very dangerous, I end up with bruises because bed woods expand from mattress and you can hit your legs easily unless you are very careful. I had the opportunity to talk to other guests and they complain about the same dangerous corners. Bathroom have to many gabs on counter and your personal products can fall while cleaning is happening and you will never find them. If your leave something you have to go to a website to file lost and found. That is very far from what is the main reason of hotels, customer service...... Very poor in that part. Most rooms the city view is the windows of the next building.
We waited 30 minutes for our car after check out. CALL AHEAD...way ahead!
We really appreciated the location of the hotel, it was really convenient in that sense, it was within walking distance to many attractions and restaurants. The staff was also really friendly. Almost everything was perfect, but it would have been nice to have a mini fridge in the room to store our own food and drinks. Also one of our beds was squeaky and that made it uncomfortable to sleep on so better beds would have been nice.
Everything was great. The staff are all amazing and go above and beyond to make your stay even better. I will definitely be coming back. The only thing that was annoying was how exspensive the things were in your room mini bar.
Staff was unprofessional. Check in was at 3, we got there at 7 and the room still wasnt ready. While we waited for 45 minutes we had to get dressed in the public restroom and my girlfriend had to straighten her hair in the hallway because there was no outlets in the restroom. After we finally got our room we had to rush to the spurs gsme that we had planned and ended up missing the first quarter all because of the staff at the hotel. We decided to switch hotels the next day. Other than that the hotel was really nice looking.
The staff and the place are great !
Location was great Kind of dark interior needs brightening.
We have traveled often and frequently. We arrived and found that the best service, ambience, and dining was apparent. Our room was perfect, room for our luggage, etc. Can't wait to return.
The hotel has a great location on the riverwalk in a quieter area next to the mall. The room we had (handicap) was very large, and the bed was comfortable. The lobby was nice, there was a starbucks in the lobby, and the food at the bar and restaurant were good. This was one of the biggest hotel disappointment I've had in the past. year. I traveled over 200 days in the past year and stayed at quite a few different hotels, so I don't say this lightly. When we first walked into the room (905 handicapped) the bathroom stood out as an eyesore. It was at least 5-10 years past when it should have been renovated. The grout was multiple different colors that made it look like it could be moldy, the wallpaper was peeling from the walls, and there was a general lack of craftmanship in the way it was constructed. The final straw was when I went to take a shower, and the shower head connection was leaking and spraying water in all directions. It wasn't just a loose connection, because I was unable to stop the leak. This is something a guest should never have to deal with at a chain like the Marriott. I asked the front desk to be transferred, but because it was a busy time the only available room was the room below us (805). This bathroom was in slightly better condition, although there were a few cracked and chipped tiles. Although the shower head worked, it was a very low end and cheap looking model. The bigger problem was when my wife tried to take a shower the first night, she was unable to maintain a constant water temperature. It would alternate between cold and very hot. She showed me how red her feet were, and I can only imagine what sort of a problem this could pose to an elderly or handicapped person. The other problem was the terrible tv reception while we were trying to watch the sugar bowl in our room. It would constantly blur or pause, making it nearly impossible to watch the game. Fortunately or unfortunately, the reception on the large tv's at the bar was fine. In summary, this is not the type of property I would expect for a Marriott. For the time around the new year the value wasn't bad (just under 200) however I would have preferred to spend 50% more on a room that looked like it had been renovated in the past 10-20 years. In the past year the only time I have experienced bathrooms in this sort of condition were in $50 rooms in towns with less than 5000 people. Buyer beware.
la proximité de l'hyper-centre de la vill de San Antonio, son calme et ses commodités Les chambres petites
L'accueil est excellent, ainsi que le service de la restauration
La chambre spacieuse, et la situation géographique La piscine indiquée est "out of service" sans aucun travaux actuellement, un seul ascenseur sur quatre fonctionne....et surtout un colis dhl arrivé quelques jours avant, n'a pu récupéré que lorsque j'ai fait intervenir le "manager on duty"
Le voiturier coûtait 35$... ça aurait dû être compris dans le prix de l'hôtel
Valet, Joe, was very helpful and friendly.
the location 1. the 25usd/day for parking 2. the parking fee announced upon check out only 3. the not very pet-friendly 4. the state of the room
The beds were very comfortable, and the view was great Air conditioner dripped a puddle onto the floor, and 25 bucks a day to park my own car... just to have trees drop berries all over it that stank so bad... then birds eat them and poop all over the car too. I got to drive away angry after a relaxing weekend.
I loved everything but most of all the valet Chris who took such good care of two old women...his mother would be so proud of him. Please if you can tell him Mrs. Whitehead and Mrs. Nall so appreciate all he did for us.
- At $230 a night it was a below average hotel.
Location Bathroom was filthy, the food in the restaurant was terrible
The staff was great. The rooms were clean. Even when house keeping forgot to clean our room twice, they sent someone over immediately to clean it up. The breakfast attendants were super friendly, especially Rudy. The breakfast could use better variety of fruit and swich the sausage with ham once in a while. The pool was so cold, I thought icebergs were forming.
Les lits et les oreillers étaient très confortables. Le buffet du petit déjeuner est très varié et délicieux ! Le personnel était sympathique et professionnel.
chambre très spacieuse,avec petit salon (bureau,canapé,fauteuil,table basse),belle salle de bain, petit déjeuner continental constitué de bons produits situation un peu excentrée : voiture indispensable
Location was great, close to the airport, restaurants and a walmart. The room was very nice and clean. Bed was comfortable. The staff was very friendly and helpful with checking in and out. Overall just a really great hotel experience. I would definitely stay there again. The only drawback was the pillows in our room. They weren't that comfortable, but only a minor setback.
Upon check in I was told that because I booked through an online 3rd party they couldn't guarantee my room preference. AND I was told that I just happened to have secured the last room available and I was lucky I showed up when I did. I asked for a king bed, I got 2 double beds and I asked for a non-smoking room and got a room that was surrounded by 'smoking rooms' (why do those even exist anymore?). I usually book directly with hotels - because this is not the first time I have used a third party for hotel reservations only to be treated poorly by hotel staff and/or not end up with what I booked.
I had to book this place last minute because my flight got diverted to San Antonio because of storms. For the price I wasn't expecting much, but the place was extremely clean, comfortable and had great amenities. The front desk staff were awesome and let me know that the shuttle could take me to eat at some select places to eat and that there was a Chinese food place that delivered. It's also right next door to a Specs which after a long hectic flight was a welcome development. The shuttle form the airport showed up quickly after I called from the airport. I thought I'd be able to hear a lot of noise and planes from the hotel, but it was surprisingly quiet. If I find myself flying into San Antonio I'd definitely stay there again!
Very good customer service, the room was very nice and clean and the breakfast was wonderful. Construction going on in the lobby very messy looking unorganized. No signs or warning that the hotel was under renovation.
Cleanliness, neat room, staff was friendly. Breakfast was very packed, we passed up the street each time we went back.
Nice and friendly staff, very busy, the hotel was completely booked but check in and check out was very smooth. The breakfast was very unorganized.. there was no sense of structure and everything keept running the 1st morning...NOT ENOUGH SITTING AREA EITHER the 2nd morning we got up early and made plates to take up to the room. .
I love the staff n the commute I got attacked by bed bugs and they didn't even offer to comp my sayu of n e thing.