Hilton San Francisco Financial District

Not Satisfies

Points positifs : I didn't like the size of the room too Small

Double Charged via Kayak/AMOMA

Points positifs : I liked being able to purchase on the internet

Points négatifs : I did not like getting double charged for the stay because the KAYAK/AMOMA credit system was not working. I also did not like getting fraudulently charged for food I did not order nor a long distance phone call on a room phone that did not work. I will not be booking with either Hilton or Kayak in the future.

Points positifs : I honestly don't have nothing really good to say

Points négatifs : I booked a double room with 2 beds I get I queen bed couldn't even get a roll away we slept so uncomfortable it was the worst experience I had in a hotel I told the staff and they told me a manager would call me the next morning Bt never did worst hotel experience ever

Horrible Customer Service

Points positifs : The view is the only thing we enjoyed.

Points négatifs : Horrible customer service. My fiancé and I were treated very poorly and when I talked to the manager Jeff, he was very apathetic. We asked for 2 bowls from Jeff later on and they never came. I had to go down to the front desk to grab the bowls myself. We also needed assistance with the television and no one ever came to help. If you are looking for a place where you are ignored and treated poorly for $200 plus a night then is your place. I am astounded that a place like the Hilton could hire such an awful manager as Jeff.