Residence Inn by Marriott Savannah Downtown/Historic District

The location is amazing and so close to downtown Savanah.

The staff could have been more attentive and compassionate to guests. When I checked in I immediately requested a late checkout and was informed of a 1PM checkout on the next day. When I entered my room I noticed the room was not thoroughly cleaned. When I picked up the phone to report the incident to guest services, I noticed a weird brown stain on the number keypad. I requested a new phone but was denied as they were sold out. I then requested a new phone and was told that housekeeping was off duty and that they'd try to locate a new phone. I never received a response or followup. On the next day, I received a rude phone call requesting when I planned to leave for checkout at 12:20PM. I informed the representative that I had a late checkout previously arranged the prior night. She replied that she had not received the message and apologized for "bothering" me. I was disappointed in the quality of care and cleanliness offered during my stay.