Points positifs : It was an awful experience overall. I didn't like anything and I will never use this company again.
Points négatifs : I arrived at the Buckhead location and there were 2 agents behind their desks talking to each other and no customers. Neither looked up nor greeted me. When I approached the desk and said good morning the woman said in a very sarcastic tone " I said Welcome when you walked in". They both stared at me, neither offering to assist me. I walked over the the woman (Kennedy) and she started to look up my reservation. I asked if I could use their restroom and she told me I could walk to the hotel next door as their restrooms were not open to the public. I reminded her I wasn't just the public, but a customer, and she still would not allow it. I advised her I would be leaving my car overnight in the parking lot of the strip mall where their store was located. She advised me that if I did so my car would be towed as they did not have permission to use the parking spaces located in the strip mall. There was no signage anywhere prohibiting parking, or dedicating the spaces to other stores, but she was very adamant that if I left my car it would get towed. She advised me that I should have taken an uber, as most of their customers do. There is nothing on the booking site that states no parking. I suggested that a store lease typically allows for customer parking and she said it was not the case. At that point the conversation had become very unpleasant and I felt like she would probably have my car towed just to prove me wrong. I asked her for an alternative for parking and she offered to cancel my reservation, which I accepted. I have pictures of the ample parking available directly in front of the store, with Kennedy in the background telling me I was not allowed to take pictures. The entire 20 minute transaction was so rude, and the threat of having my car towed was so real that I didn't feel I had a choice. I was forced to look for a last minute alternative and was late to my business meeting as a result of this grave inconvenience. The ticket number she gave me for my cancellation was #02461640. I have not yet received my money back. I would like someone to contact me.
