Avis des clients
Note globale
5,3 Correct
Basé sur 19 avis
Note générale
5,3
Propreté
5,2
Confort
5,5
Prise en charge/Retour
5,4
Rapport qualité/prix
5,4
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Voitures de location à Atlanta - Avis et annuaire des agences
Alamo
Avis sur Alamo
Agences
╳
Alamo
Agences à Atlanta
267 Marietta St Nw
+1 404 331 6911
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
2,0
Pick up was sucks
Points négatifs : Very rude and bad staff at the pick up location.
avis de
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2,0
Alamo doesn't rent cars to non-US citizens!
Points positifs : Nothing
Points négatifs : I'm an EU citizen and was in possession of a calid EU drivers license as well as an international driving license. Alamo employee refused to rent a car to me since internationa driving license isn't entirely translated in English. I need to remind intelligent species out there that English isn't the only language on the planet and that, in addition to English, EU issued international drivers license is translated entirely to German, French and Italian. Even after he, and I quote: "AKSED his supervisor about it" I still didn't get a car. If you're an international traveler- avoid Alamo.
avis de
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2,8
Dirty
Points positifs : Gas mileage.
Points négatifs : The attendant when I picked the vehicle up and dropped off and the vehicle was dirty .
avis de
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2,0
Nothing to pick up
Points positifs : Nothing
Points négatifs : When I got there they had no cars and I asked why didnt call a head so I didn't waste a trip. No responds
avis de
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2,0
Points positifs : Nothing at all
Points négatifs : Being lied to by the agents at the pick up location...vehicle was past dirty it was filty....damages were all over the vehicle i was forced to drive due to not having any vehicles that i reserved .... I wouldn't recommend this location to no one
avis de
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10,0
Crazy awesome
Points positifs : The associate who helped me at the counter went way above and beyond to help me. He reduced my cost and saved me hours of very important time. Thank you Alamo! Whoever it was that helped me should get an award or something else!!!!
avis de
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2,0
wasted my time
Points positifs : Nothing
Points négatifs : Driving over an hour in Atlanta traffic to pick up the car, only to be told I could not take the car after all, because, after being told I could use a debit card, I was informed that I needed other documents. I did not have the documents with me because I was traveling. Even if I was willing to leave a very large deposit, I could not rent the car. Terrible service all around!
avis de
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2,0
They refused to accept international driving licen
Points positifs : Nothing
Points négatifs : There was a rush that day in atlanta and the company seems to have come up with a instant stretchy to refuse cars to people with international driving license. I had to visit the International Airport where the same company agreed to accept my license but demanded $200 per day for the same car. I paid for Uber, wasted my time and finally had to cancel my meeting. This is simply rediculous. People with a US license were asked for 2 separate ID's something again naive and obstructive.
avis de
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10,0
Points positifs : I was called to pick up the rental early due to the fact that they were not opening till after my pick up. Very convenient.
avis de
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2,0
Wrong charge
Points positifs : Nothing
Points négatifs : Location was hard to find. Poor customer service
avis de
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4,0
Kayak booked me to the wrong Alamo and they gauged
Points négatifs : I accidentally booked the downtown Alamo instead of the ATL airport. The airport staff used it as a chance to gauge me for 4x what I booked it at. Felt very taken advantage of.
avis de
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8,0
Points positifs : Easy quick
avis de
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10,0
Crazy awesome
Points positifs : The associate who helped me at the counter went way above and beyond to help me. He reduced my cost and saved me hours of very important time. Thank you Alamo! Whoever it was that helped me should get an award or something else!!!!
avis de
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10,0
Points positifs : I was called to pick up the rental early due to the fact that they were not opening till after my pick up. Very convenient.
avis de
-
2,0
Pick up was sucks
Points négatifs : Very rude and bad staff at the pick up location.
avis de
-
2,0
Alamo doesn't rent cars to non-US citizens!
Points positifs : Nothing
Points négatifs : I'm an EU citizen and was in possession of a calid EU drivers license as well as an international driving license. Alamo employee refused to rent a car to me since internationa driving license isn't entirely translated in English. I need to remind intelligent species out there that English isn't the only language on the planet and that, in addition to English, EU issued international drivers license is translated entirely to German, French and Italian. Even after he, and I quote: "AKSED his supervisor about it" I still didn't get a car. If you're an international traveler- avoid Alamo.
avis de
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2,8
Dirty
Points positifs : Gas mileage.
Points négatifs : The attendant when I picked the vehicle up and dropped off and the vehicle was dirty .
avis de
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2,0
Nothing to pick up
Points positifs : Nothing
Points négatifs : When I got there they had no cars and I asked why didnt call a head so I didn't waste a trip. No responds
avis de
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2,0
Points positifs : Nothing at all
Points négatifs : Being lied to by the agents at the pick up location...vehicle was past dirty it was filty....damages were all over the vehicle i was forced to drive due to not having any vehicles that i reserved .... I wouldn't recommend this location to no one
avis de
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2,0
wasted my time
Points positifs : Nothing
Points négatifs : Driving over an hour in Atlanta traffic to pick up the car, only to be told I could not take the car after all, because, after being told I could use a debit card, I was informed that I needed other documents. I did not have the documents with me because I was traveling. Even if I was willing to leave a very large deposit, I could not rent the car. Terrible service all around!
avis de
-
2,0
They refused to accept international driving licen
Points positifs : Nothing
Points négatifs : There was a rush that day in atlanta and the company seems to have come up with a instant stretchy to refuse cars to people with international driving license. I had to visit the International Airport where the same company agreed to accept my license but demanded $200 per day for the same car. I paid for Uber, wasted my time and finally had to cancel my meeting. This is simply rediculous. People with a US license were asked for 2 separate ID's something again naive and obstructive.
avis de
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2,0
Wrong charge
Points positifs : Nothing
Points négatifs : Location was hard to find. Poor customer service
avis de
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4,0
Kayak booked me to the wrong Alamo and they gauged
Points négatifs : I accidentally booked the downtown Alamo instead of the ATL airport. The airport staff used it as a chance to gauge me for 4x what I booked it at. Felt very taken advantage of.
avis de
Agences
╳
Atlanta
Agences à Atlanta
1931 Roosevelt Hwy
+1 678 500 1850
Avis
Avis sur Avis
Agences
╳
Avis
Agences à Atlanta
1197 Peachtree St NE, Ste 506
+1 404 685 0319
143 Courtland Street NE
+1 404 659 4814
1500 Cumberland Mall Southeast
+1 678 309 9788
2201 Henderson Mill Road
+1 770 939 0484
3405 Lenox Road Northeast
+1 404 841 8555
Avis des clients
Note globale
5,8 Correct
Basé sur 26 avis
Note générale
5,7
Propreté
5,4
Confort
5,8
Prise en charge/Retour
5,9
Rapport qualité/prix
6,2
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
4,0
Horrible smell in car
Points positifs : Quick and easy pick up. I was a little concerned about the numerous scratches and dings on the car when I picked it up, but no one gave me trouble when I returned it.
Points négatifs : Clearly someone smoked in the car, and rather than having it cleaned, copious quantities of air freshener were dumped in. I had to keep windows down at all times or my eyes started burning. At the end of a 4 hour road trip I had to take a shower immediately, because my family smelled the car on me when I walked in. Really disappointing.
avis de
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2,0
Points négatifs : I never dropped it off because I never got the chance to pick it up
avis de
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2,0
No car
Points négatifs : When I got there, they told me that they didn't have a car for me. Messed up an entire trip. Not sure if this is kayaks fault or Avis but it's a major oversight on someone's part.
avis de
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2,0
No car available
Points positifs : Nothing
Points négatifs : No car available. The avis agency didn't give me any option a let me without a car.
avis de
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5,6
Points positifs : Price
Points négatifs : Extra day was $50!!? Just turned it in and paid for a new rental. Ridiculous Car smelled like some kind of deodorant spray or air freshener. Awful!
avis de
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6,0
Would not honor Kayak price
Points positifs : Still got a good deal
Points négatifs : When we arrived, a little late, they said they could no longer honor the Kayak price and charged us $5 more per day for basically the same car. I pulled up the website and showed them I could get an even better price but didn't feel like arguing over $5 since we were only renting for one day. Other than that we got a car with bad wiper blades in the rain. Overall an average experience but what do you expect for the price I guess.
avis de
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3,6
Not typical for Avis
Points positifs : The vehicle was ok. That is the only positive comment I can make.
Points négatifs : The staff at the location was so far below any professional standard it was unsettling. Further more, Avis customer care, had no concern or desire to better the situation, that wouldnt have cost me more money.
avis de
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4,0
Mechanical issues
Points négatifs : Car had brake issues. Took roadside assistance 5 hours to switch out car. When I returned the car, they said the returned car by the towing company had damage, which was not caused by me. I commodore to several people in roadside assistance and to avis, but did not get compensated for anything. I am not pleased.
avis de
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2,0
Wasn't allowed to rent
Points positifs : Customer Service representative was as helpful as could be
Points négatifs : Made a reservation 3 week prior to pickup day. Walked in to rent the car, which I was informed there were NONE LEFT. The car that I had made the RESERVATION for was given away. I was offered a different car that was "5 tiers higher", but was going to get "the best discount available". So NONE of the information I was emailed three weeks before was even accurate. When it came time to actually pay, I gave my debit card, (which I have used to rent cars before) I was informed I could ONLY use a major credit card. Once again, none of this was mentioned in my confirmation email. Needless to say, nothing could be done, and I missed my Thanksgiving. Thank you Avis .
avis de
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2,0
Points négatifs : The guy at the front counter of the AVIS in Atlanta was not helpful and could not offer any assistance with my rental.
avis de
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8,8
Fairly smooth process pick up
Points positifs : Friendly staff, clean office
Points négatifs : Had some trouble locating car once down in garage, no row/spot indicated on paperwork, was told to press car remote and listen for beep...no beep.
avis de
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2,0
Points négatifs : The service agents I spoke to had no idea what was going on. They couldn't tell me if the return location was open on the day I wanted to return the car. They couldn't tell me if I'd be charged for an extra day if they were closed. I told them repeatedly that there had been a natural disaster (a horricane) and the city had evacuated but they didn't seem to understand at all. I decided to go with a different company.
avis de
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4,0
Horrible smell in car
Points positifs : Quick and easy pick up. I was a little concerned about the numerous scratches and dings on the car when I picked it up, but no one gave me trouble when I returned it.
Points négatifs : Clearly someone smoked in the car, and rather than having it cleaned, copious quantities of air freshener were dumped in. I had to keep windows down at all times or my eyes started burning. At the end of a 4 hour road trip I had to take a shower immediately, because my family smelled the car on me when I walked in. Really disappointing.
avis de
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2,0
Points négatifs : I never dropped it off because I never got the chance to pick it up
avis de
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2,0
No car
Points négatifs : When I got there, they told me that they didn't have a car for me. Messed up an entire trip. Not sure if this is kayaks fault or Avis but it's a major oversight on someone's part.
avis de
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2,0
No car available
Points positifs : Nothing
Points négatifs : No car available. The avis agency didn't give me any option a let me without a car.
avis de
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5,6
Points positifs : Price
Points négatifs : Extra day was $50!!? Just turned it in and paid for a new rental. Ridiculous Car smelled like some kind of deodorant spray or air freshener. Awful!
avis de
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6,0
Would not honor Kayak price
Points positifs : Still got a good deal
Points négatifs : When we arrived, a little late, they said they could no longer honor the Kayak price and charged us $5 more per day for basically the same car. I pulled up the website and showed them I could get an even better price but didn't feel like arguing over $5 since we were only renting for one day. Other than that we got a car with bad wiper blades in the rain. Overall an average experience but what do you expect for the price I guess.
avis de
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3,6
Not typical for Avis
Points positifs : The vehicle was ok. That is the only positive comment I can make.
Points négatifs : The staff at the location was so far below any professional standard it was unsettling. Further more, Avis customer care, had no concern or desire to better the situation, that wouldnt have cost me more money.
avis de
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4,0
Mechanical issues
Points négatifs : Car had brake issues. Took roadside assistance 5 hours to switch out car. When I returned the car, they said the returned car by the towing company had damage, which was not caused by me. I commodore to several people in roadside assistance and to avis, but did not get compensated for anything. I am not pleased.
avis de
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2,0
Wasn't allowed to rent
Points positifs : Customer Service representative was as helpful as could be
Points négatifs : Made a reservation 3 week prior to pickup day. Walked in to rent the car, which I was informed there were NONE LEFT. The car that I had made the RESERVATION for was given away. I was offered a different car that was "5 tiers higher", but was going to get "the best discount available". So NONE of the information I was emailed three weeks before was even accurate. When it came time to actually pay, I gave my debit card, (which I have used to rent cars before) I was informed I could ONLY use a major credit card. Once again, none of this was mentioned in my confirmation email. Needless to say, nothing could be done, and I missed my Thanksgiving. Thank you Avis .
avis de
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2,0
Points négatifs : The guy at the front counter of the AVIS in Atlanta was not helpful and could not offer any assistance with my rental.
avis de
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2,0
Points négatifs : The service agents I spoke to had no idea what was going on. They couldn't tell me if the return location was open on the day I wanted to return the car. They couldn't tell me if I'd be charged for an extra day if they were closed. I told them repeatedly that there had been a natural disaster (a horricane) and the city had evacuated but they didn't seem to understand at all. I decided to go with a different company.
avis de
Budget
Avis sur Budget
Agences
╳
Budget
Agences à Atlanta
140 Courtland Street Ne
+1 678 996 9778
3892 Buford Highway
+1 678 996 9780
6509 Roswell Road
+1 678 996 9781
Avis des clients
Note globale
7,2 Bien
Basé sur 6 avis
Note générale
7,3
Propreté
7,3
Confort
7,0
Prise en charge/Retour
7,3
Rapport qualité/prix
7,0
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
6,0
Points négatifs : DON'T KNOW COULD GET A CAR!!!!!!!!!!!!!!!!!
avis de
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9,6
Convenient location, great staff
Points positifs : The agency is just a block from the downtown Hilton and Marriott, and close to many other hotels. There was a large staff so it was quick and professional.
Points négatifs : A little pressure to buy more insurance than I wanted.
avis de
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6,0
Points négatifs : Je ne sais pas possible d'avoir une voiture !!
avis de
Dollar
Avis sur Dollar
Agences
╳
Dollar
Agences à Atlanta
2300 Rental Car Center Parkway
+1 866 434 2226
Avis des clients
Note globale
6,8 Bien
Basé sur 305 avis
Note générale
6,7
Propreté
7,4
Confort
7,2
Prise en charge/Retour
6,4
Rapport qualité/prix
6,6
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
8,0
Points négatifs : I was confused about which row to pick from. Has to go back to the booth to clarify.
avis de
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6,8
Points négatifs : The rip off on having to pay for a second driver paying 13 dollars aday when our insurance from icbc would cover my wife if she was driving either of our cars and are covered by our roadstar and for all drivers with 10 years driving experience or more
avis de
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10,0
Points positifs : Actually went to Thrifty and the Reps were amazing!
avis de
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2,0
Rude and Slick
Points positifs : The SUV that I picked out
Points négatifs : The clerk added car coverage to my order. I told her I didn't want it. When I tried to address it, someone said they were just "estimated charges" and should not be the final price. When I got back from my business event I was charged the car coverage fee and they told me I couldn't get my money back. Even the manager just brushed me off like I was nothing.
avis de
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10,0
Points positifs : Everything was great. No complaints from me at all. I'd rent from them again if the need ever arises.
avis de
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10,0
VERY GOOD EXPERIENCE
Points positifs : The car performed well and was quite economical. AC worked fine (a requirement when riding with the wife). Adequate space for bags etc. No complaints.
Points négatifs : Some confusion at pick-up regarding car location - nothing major. Easily resolved with better communication.
avis de
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2,0
Steve
Points positifs : Collision damage waiver cost as much as the car
avis de
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3,2
Only reserved if "available"
Points positifs : Once I got the car
Points négatifs : Waiting endlessly for a car I reserved to arrive to the lot, because my reservation is only based on availability... ????
avis de
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6,0
Points positifs : Everone I delt with was pleasant and nice. Car was clean and smelled fresh.
Points négatifs : The customer service rep upon pick up was very pleasant and friendly. Except for the fact that she did speak fast. Because of this I did not realize I had agreed to insurance coverage. She did not tell me the cost per day for it and did not point it out on the contract. I did not know I was being charged $28.49 a day until I dropped off the car and saw the full amount charged to my credit card. Upon returning home I called the company and in the end was refunded half of that amount. While that helped, I felt taken advantage of. I feel they are taking advantage of customers who are traveling and are generally in a hurry so they go through everything so fast that you don't even know what you are being charged for. It is common practice for companies to put a hold on your card for more than the amount you will be charged in the end so I didn't think any thing of the larger amount shown on the receipt at check in. Lesson learned: LOOK AT EVERY CHARGE BEFORE YOU WALK AWAY FROM THE COUNTER!!
avis de
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5,6
Inspect the car before you drive away for damage to cover yourself.
Points positifs : Truck rode well, unlimited mileage included for 1 way rental, easy pick up.
Points négatifs : Truck was damaged when we picked it up, had to bring it to their attention so they could give me a receipt for the damage we didn't cause so they didn't blame it on me.
avis de
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2,0
Points positifs : Nothing
Points négatifs : Everything. They told me that I needed a return flight itinerary and a govenermenf ID After booking my flight thru Atlantas rental car two weeks in advance. I had to rush and look for another car rental thanks to advantage I was able to help my family. They're service is horrible
avis de
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4,0
Price gauge
Points négatifs : Estimate was $330 and bill was almost $900. Explained as "airport taxes"
avis de
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10,0
Points positifs : Actually went to Thrifty and the Reps were amazing!
avis de
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10,0
Points positifs : Everything was great. No complaints from me at all. I'd rent from them again if the need ever arises.
avis de
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10,0
VERY GOOD EXPERIENCE
Points positifs : The car performed well and was quite economical. AC worked fine (a requirement when riding with the wife). Adequate space for bags etc. No complaints.
Points négatifs : Some confusion at pick-up regarding car location - nothing major. Easily resolved with better communication.
avis de
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8,0
Points négatifs : I was confused about which row to pick from. Has to go back to the booth to clarify.
avis de
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6,8
Points négatifs : The rip off on having to pay for a second driver paying 13 dollars aday when our insurance from icbc would cover my wife if she was driving either of our cars and are covered by our roadstar and for all drivers with 10 years driving experience or more
avis de
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2,0
Rude and Slick
Points positifs : The SUV that I picked out
Points négatifs : The clerk added car coverage to my order. I told her I didn't want it. When I tried to address it, someone said they were just "estimated charges" and should not be the final price. When I got back from my business event I was charged the car coverage fee and they told me I couldn't get my money back. Even the manager just brushed me off like I was nothing.
avis de
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2,0
Steve
Points positifs : Collision damage waiver cost as much as the car
avis de
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3,2
Only reserved if "available"
Points positifs : Once I got the car
Points négatifs : Waiting endlessly for a car I reserved to arrive to the lot, because my reservation is only based on availability... ????
avis de
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6,0
Points positifs : Everone I delt with was pleasant and nice. Car was clean and smelled fresh.
Points négatifs : The customer service rep upon pick up was very pleasant and friendly. Except for the fact that she did speak fast. Because of this I did not realize I had agreed to insurance coverage. She did not tell me the cost per day for it and did not point it out on the contract. I did not know I was being charged $28.49 a day until I dropped off the car and saw the full amount charged to my credit card. Upon returning home I called the company and in the end was refunded half of that amount. While that helped, I felt taken advantage of. I feel they are taking advantage of customers who are traveling and are generally in a hurry so they go through everything so fast that you don't even know what you are being charged for. It is common practice for companies to put a hold on your card for more than the amount you will be charged in the end so I didn't think any thing of the larger amount shown on the receipt at check in. Lesson learned: LOOK AT EVERY CHARGE BEFORE YOU WALK AWAY FROM THE COUNTER!!
avis de
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5,6
Inspect the car before you drive away for damage to cover yourself.
Points positifs : Truck rode well, unlimited mileage included for 1 way rental, easy pick up.
Points négatifs : Truck was damaged when we picked it up, had to bring it to their attention so they could give me a receipt for the damage we didn't cause so they didn't blame it on me.
avis de
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2,0
Points positifs : Nothing
Points négatifs : Everything. They told me that I needed a return flight itinerary and a govenermenf ID After booking my flight thru Atlantas rental car two weeks in advance. I had to rush and look for another car rental thanks to advantage I was able to help my family. They're service is horrible
avis de
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4,0
Price gauge
Points négatifs : Estimate was $330 and bill was almost $900. Explained as "airport taxes"
avis de
Agences
╳
Eagle Rent A Car
Agences à Atlanta
5346 Jonesboro Road
Atlanta Airport
Atlanta airport
Enterprise
Avis sur Enterprise
Agences
╳
Enterprise
Agences à Atlanta
116 Ted Turner Drive Sw
+1 404 524 3722
1572 Howell Mill Rd
+1 404 351 7006
1615 Clifton Rd Ne
+1 404 728 9911
2151 Peachtree Rd Ne
+1 404 355 8242
2224 James Jackson Pkwy Nw
+1 404 794 5812
2441 Cheshire Bridge Rd Ne
+1 404 634 3433
303 Courtland St N.e.
+1 404 659 6050
3088 Piedmont Rd N.e.
+1 404 261 7337
3852 Jonesboro Rd Se
+1 404 366 1204
4208 Peachtree Rd Ne
+1 678 538 3000
4487 Roswell Rd Ne
+1 404 847 1462
450 Capitol Ave
+1 404 222 0664
6715 Peachtree Industrial Blvd
+1 770 417 1278
Avis des clients
Note globale
7,6 Bien
Basé sur 112 avis
Note générale
7,5
Propreté
7,8
Confort
7,8
Prise en charge/Retour
7,6
Rapport qualité/prix
7,4
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
9,6
Points positifs : Even though we did an off-airport rental, at AVL, they let us return the car to the airport.
Points négatifs : "car", Nissan Rougue suv, had condensation under the instrument panel, so it was hard to see; otherwise, everything was greatT
avis de
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10,0
Points positifs : Ease of the experience. Was in and out quickly on rental and on return.
Points négatifs : Did not know that I could have gotten a Friends and Family discount until it was too late to apply.
avis de
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2,0
Availability Wrong
Points négatifs : No cars were available.
avis de
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10,0
Points positifs : Serve was absolutely outstanding!
avis de
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2,8
Points négatifs : Long waits, no answering of the phone for a pick up and hidden fees in the rental. Unclear as to what insurance is included in the rental and therefore damage waiver offered which doubled the cost of renting.
avis de
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4,0
Points négatifs : Car was dirty, had stains & cigarette burn holes.
avis de
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10,0
i'll use enterprise again
Points positifs : the car was ready, service prompt and friendly. return was the fastest and easiest i'd every experienced.
Points négatifs : the gas pedal of the car we rented was very short and my foot kept slipping off. this is dangerous. the cockpit design is quite uncomfortable. however, these problems stem from the car manufacturer [chevy sonic], not enterprise
avis de
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2,0
Horrible experience
Points positifs : The car wa adequate but not what I wanted
Points négatifs : After arriving in Atlanta I was told the reservation was not at the airport, but in another town. When making the reservation I put in Atlanta airport so I do not know how the reservation could've been in another town miles away. I had to pay more than double the amount for the rental.
avis de
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6,0
Not at the airport
Points positifs : Should have read the fine print. Although I searched for airport rentals I ended up with Enterprise off site. Thankfully, onsite Enterprise saw I was traveling alone with 3 kids under 6 and gave me a car onsite (and a discount for Kayak's misleading).
avis de
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5,2
Atlanta Airport Rental
Points positifs : The employees were very friendly and helpful. I was traveling with my 88 yr old mother and the employee who checked us in on return drove us to the terminal.
Points négatifs : I accidentally checked another Atlanta location for return and it cost almost $250 more to return to the Atlanta airport, the point of origin. That seems excessive. Enterprise had no record of my rental under my name and had to locate via the Kayak confirmation number.
avis de
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7,2
Points positifs : Good price for last minute rental
Points négatifs : Pick up process was slow, car was not clean
avis de
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10,0
Great Value
Points positifs : Customer service no the vehicle rented.
avis de
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9,6
Points positifs : Even though we did an off-airport rental, at AVL, they let us return the car to the airport.
Points négatifs : "car", Nissan Rougue suv, had condensation under the instrument panel, so it was hard to see; otherwise, everything was greatT
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10,0
Points positifs : Ease of the experience. Was in and out quickly on rental and on return.
Points négatifs : Did not know that I could have gotten a Friends and Family discount until it was too late to apply.
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10,0
Points positifs : Serve was absolutely outstanding!
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10,0
i'll use enterprise again
Points positifs : the car was ready, service prompt and friendly. return was the fastest and easiest i'd every experienced.
Points négatifs : the gas pedal of the car we rented was very short and my foot kept slipping off. this is dangerous. the cockpit design is quite uncomfortable. however, these problems stem from the car manufacturer [chevy sonic], not enterprise
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10,0
Great Value
Points positifs : Customer service no the vehicle rented.
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2,0
Availability Wrong
Points négatifs : No cars were available.
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2,8
Points négatifs : Long waits, no answering of the phone for a pick up and hidden fees in the rental. Unclear as to what insurance is included in the rental and therefore damage waiver offered which doubled the cost of renting.
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4,0
Points négatifs : Car was dirty, had stains & cigarette burn holes.
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2,0
Horrible experience
Points positifs : The car wa adequate but not what I wanted
Points négatifs : After arriving in Atlanta I was told the reservation was not at the airport, but in another town. When making the reservation I put in Atlanta airport so I do not know how the reservation could've been in another town miles away. I had to pay more than double the amount for the rental.
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6,0
Not at the airport
Points positifs : Should have read the fine print. Although I searched for airport rentals I ended up with Enterprise off site. Thankfully, onsite Enterprise saw I was traveling alone with 3 kids under 6 and gave me a car onsite (and a discount for Kayak's misleading).
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5,2
Atlanta Airport Rental
Points positifs : The employees were very friendly and helpful. I was traveling with my 88 yr old mother and the employee who checked us in on return drove us to the terminal.
Points négatifs : I accidentally checked another Atlanta location for return and it cost almost $250 more to return to the Atlanta airport, the point of origin. That seems excessive. Enterprise had no record of my rental under my name and had to locate via the Kayak confirmation number.
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Agences
╳
Europcar
Agences à Atlanta
Please Go To The Advantage Counter
+1 404 209 3229
Hertz
Avis sur Hertz
Agences
╳
Hertz
Agences à Atlanta
1031 Virginia Avenue
+1 404 669 8542
1065 Peachtree St Ne
+1 404 532 1559
1954 Airport Rd
+1 770 986 8908
202 Courtland Street
+1 404 221 0188
204 Jesse Hill Jr. Dr
+1 404 463 6384
2200 Rental Car Center Pkwy
+1 404 530 2925
246 Perimeter Ctr Pkwy
+1 770 394 4530
3230 Ne Peachtree Rd
+1 404 841 6433
3300 Lenox Rd
+1 404 237 2660
35 14th Street Ne
+1 404 876 8278
Avis des clients
Note globale
6,5 Bien
Basé sur 191 avis
Note générale
6,3
Propreté
6,6
Confort
6,8
Prise en charge/Retour
6,3
Rapport qualité/prix
6,5
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
2,0
Points négatifs : When I went to pick up the rental the place was closed. When I called customer service the representative was rude to me and didn't help me with another rental.
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6,8
Overcharged
Points positifs : The car was very nice. It seemed like a newer vehicle. Also very spacious.
Points négatifs : I was charged $100 for gas which is ridiculous in itself but I was charged for gas when the car was returned on FULL. Mistake that is annoying to me because I have to go back and forth for a refund. Hopefully this is resolved with some sort of compensation for my trouble.
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2,8
Terrible!
Points positifs : Price
Points négatifs : There's a reason this place is the cheapest. They book more cars than they have. If you book a car within 24 hrs of pickup, they won't even try to fill it when you show up. I actually got a car but it was dirty with the tire pressure warning light on. It also only had 3/4 of a tank of gas and they marked full on the paperwork. They are also only open for about 3 hours on the weekend with no after hours drop box.
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2,0
No car, no compassion
Points positifs : Hertz did not have a car and the hertz staff did not care. Shameful and shocking. Will never spend money or time with Hertz.
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5,2
Worst Rental Experience I Have Ever Had
Points négatifs : Worst rental experience I have ever had. My scheduled pickup time was 12 noon . I called Hertz and informed them that I would be delayed in picking up my car rental and the scheduled pickup time was changed from 12 noon to 2pm. Upon arriving at the rental location, the agent on duty informed me that no cars were available and I would have to wait and hope that a car might be returned between 2pm and closing at 6pm. To make matters worse when I asked the agent what was is the purpose of having a confirmed reservation, I was told that a reservation means nothing. The agent offer no additional assistance except for giving me a 800 number to call.
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2,0
Horrible
Points négatifs : Went to ATL airport. Booked a car, the car wasn't there the actual booking was in Buckhead (1.0 hour drive in traffic). You need to remove Hertz from your Kayak
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10,0
Excellent customer service
Points positifs : The customer service by Hertz and Thrifty was fantastic. They were able to make an awful situation much better by spending some extra time on our problem and coming up with a solution.
Points négatifs : Third party booking--we'll never do it again.
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2,0
Rental from Hell!!!
Points positifs : Nothing!!!!!
Points négatifs : I had to wait three hours for a car that didnt work ...it was super small...and made so much noise I could barely think... On top of that I paid a deposit that I didn't know even existed!!!! Which was like $ 200 extra dollars which no one ever mentioned!!! This was my first rental experience and it was horrible....point blank...by the way didn't I mention I called and emailed hertz no one bothered to call me back!
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2,0
Missed a chance to create a customer service RAVE!
Points positifs : I used a third party (priceline) to book this, so they were primarily at fault for booking me at a location other than what I requested, which was at the airport. When I called the Peachtree location to ask what time they closed, I knew a cab wouldn't get me there before they closed. I asked if someone could stay the extra 10 minutes, as I wouldn't make it there until 6:10pm, and no one would. True, they didn't have to, but for 10 minutes, I would have a great story to tell about Hertz instead of the one I have now.
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2,0
Reserved a car and no car -- missed a wedding because of it
Points positifs : Nothing
Points négatifs : I rented a car online in advance. Flew into Atlanta on Saturday morning, made my way to the Hilton location -- no car. They sent me back to airport, where they also didn't have any cars. Other counters also didn't have cars. So, I missed a wedding. I MADE a reservation!!!! What IS a reservation????? So a $400 plane ticket to MISS wedding. Unbelievable. Totally beyond angry. First time I rented a car with Hertz. Will never do again. Have a corporate account that we are looking to change -- definitely not going to be Hertz. And, your customer service desk is closed on Saturdays, so no help from anyone. Plus, in trying to call back to the Hilton once I got to the airport and they didn't have any either, the Hilton line wasn't picking up. It just rang and rang. The people at the airport couldn't get an answer either. Got the regional manager's number from the airport folks -- he didn't pick up either. Again, what is a reservation? My understanding is that you have reserved a car. Person at the desk told me that is not true. Just that you WANT a car reserved. Is this true? Crazy!!!! If not true, you need to retrain your people.
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2,0
Points négatifs : terrible car and customer service!!!
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2,0
The guy left before I could even get my car
Points positifs : Absolutely nothing
Points négatifs : The employee confirmed I was arriving on time and then left before I arrived leaving me stranded, so I went to an Enterprise close by to get a different car.
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2,0
Points négatifs : When I went to pick up the rental the place was closed. When I called customer service the representative was rude to me and didn't help me with another rental.
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2,8
Terrible!
Points positifs : Price
Points négatifs : There's a reason this place is the cheapest. They book more cars than they have. If you book a car within 24 hrs of pickup, they won't even try to fill it when you show up. I actually got a car but it was dirty with the tire pressure warning light on. It also only had 3/4 of a tank of gas and they marked full on the paperwork. They are also only open for about 3 hours on the weekend with no after hours drop box.
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2,0
No car, no compassion
Points positifs : Hertz did not have a car and the hertz staff did not care. Shameful and shocking. Will never spend money or time with Hertz.
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5,2
Worst Rental Experience I Have Ever Had
Points négatifs : Worst rental experience I have ever had. My scheduled pickup time was 12 noon . I called Hertz and informed them that I would be delayed in picking up my car rental and the scheduled pickup time was changed from 12 noon to 2pm. Upon arriving at the rental location, the agent on duty informed me that no cars were available and I would have to wait and hope that a car might be returned between 2pm and closing at 6pm. To make matters worse when I asked the agent what was is the purpose of having a confirmed reservation, I was told that a reservation means nothing. The agent offer no additional assistance except for giving me a 800 number to call.
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2,0
Horrible
Points négatifs : Went to ATL airport. Booked a car, the car wasn't there the actual booking was in Buckhead (1.0 hour drive in traffic). You need to remove Hertz from your Kayak
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2,0
Rental from Hell!!!
Points positifs : Nothing!!!!!
Points négatifs : I had to wait three hours for a car that didnt work ...it was super small...and made so much noise I could barely think... On top of that I paid a deposit that I didn't know even existed!!!! Which was like $ 200 extra dollars which no one ever mentioned!!! This was my first rental experience and it was horrible....point blank...by the way didn't I mention I called and emailed hertz no one bothered to call me back!
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2,0
Missed a chance to create a customer service RAVE!
Points positifs : I used a third party (priceline) to book this, so they were primarily at fault for booking me at a location other than what I requested, which was at the airport. When I called the Peachtree location to ask what time they closed, I knew a cab wouldn't get me there before they closed. I asked if someone could stay the extra 10 minutes, as I wouldn't make it there until 6:10pm, and no one would. True, they didn't have to, but for 10 minutes, I would have a great story to tell about Hertz instead of the one I have now.
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2,0
Reserved a car and no car -- missed a wedding because of it
Points positifs : Nothing
Points négatifs : I rented a car online in advance. Flew into Atlanta on Saturday morning, made my way to the Hilton location -- no car. They sent me back to airport, where they also didn't have any cars. Other counters also didn't have cars. So, I missed a wedding. I MADE a reservation!!!! What IS a reservation????? So a $400 plane ticket to MISS wedding. Unbelievable. Totally beyond angry. First time I rented a car with Hertz. Will never do again. Have a corporate account that we are looking to change -- definitely not going to be Hertz. And, your customer service desk is closed on Saturdays, so no help from anyone. Plus, in trying to call back to the Hilton once I got to the airport and they didn't have any either, the Hilton line wasn't picking up. It just rang and rang. The people at the airport couldn't get an answer either. Got the regional manager's number from the airport folks -- he didn't pick up either. Again, what is a reservation? My understanding is that you have reserved a car. Person at the desk told me that is not true. Just that you WANT a car reserved. Is this true? Crazy!!!! If not true, you need to retrain your people.
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2,0
Points négatifs : terrible car and customer service!!!
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2,0
The guy left before I could even get my car
Points positifs : Absolutely nothing
Points négatifs : The employee confirmed I was arriving on time and then left before I arrived leaving me stranded, so I went to an Enterprise close by to get a different car.
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Agences
╳
keddy by Europcar
Agences à Atlanta
Please Go To The Advantage Counter- 2200 Rental Car Center Pkwy
Agences
╳
National
Agences à Atlanta
174 Piedmont Ave Ne
+1 404 523 3705
Payless
Avis sur Payless
Agences
╳
Payless
Agences à Atlanta
2200 Rental Car Center Parkway
+1 404 768 2401
Avis des clients
Note globale
4,0 Correct
Basé sur 197 avis
Note générale
3,7
Propreté
4,3
Confort
4,2
Prise en charge/Retour
3,8
Rapport qualité/prix
3,9
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
2,0
Wait Time
Points positifs : I had made a reservation prior to arrival and once at the counter, I was told there would be a 2 hour wait for any car. The attendant took my name down and instructed me to wait. I rented a car from their competitor
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3,6
Local Renter Policy Surprise
Points positifs : I liked how the Payless Car Rental location at the Atlanta airport didn't have a line.
Points négatifs : I was informed upon arrival that I wouldn't be able to rent a car unless I had a printed copy of a utility bill with my name and address on it. None of the documentation from my reservation mentioned this. There weren't any exceptions that could have been granted, and the attendants didn't seem interested in providing more than the minimum explanation, nor did they wish to provide guidance on how to proceed. I ended up spending a considerable amount of money at Enterprise, which is where I will continue to rent cars for the foreseeable future.
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2,0
Unprepared
Points positifs : I arrived to the rental center to learn that no cars were available and there would be a 1 hour wait. This is unprofessional given that it was the Friday of a 3 day holiday weekend. I cancelled my reservation and rented from National Cars at the same rate and no delay. They should be removed as a service option on the KAYAK platform.
Points négatifs : There were no cars available when I arrived. I was told there was a 1 hour wait.
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2,0
They didn't have a car for me at all
Points positifs : The price was the best available.
Points négatifs : When I showed up they didn't have a car at all.
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3,6
No cruise control
Points positifs : It was clean
Points négatifs : It was not worth the money I spent, had to drive 6 hrs with no cruise control and cost 100+ dollars for using it on 6 hrs and I had to wait past the time promised to get it.
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2,0
No cars available even with reservation.
Points positifs : Nothing, didn't end up getting a car even though I had a reservation.
Points négatifs : Arrived to pick up my reserved car and was told there weren't any cars available. Some were supposedly on the way but would take an hour to arrive. Ended up not renting from them and am very disappointed. Waiting an hour for a reserved car is unacceptable, especially at 7:00pm when you have a 2 1/2 hour drive afterwards. Misty
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3,6
Points négatifs : Car was dirty - windows smeared making it difficult to see when driving - very dangerous. Counter staff not at all friendly. Looked like they were bored and hated their jobs.
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5,2
generally good experience but long wait time to pick up the car
Points positifs : car was a good size and worked fine. the staff were very helpful even though they were very busy and having problems with long wait times
Points négatifs : no cars were ready when we got there so had to wait an hour before we could get the car. They then had to take all our details again (even though I submitted them online in advance) written on scraps of paper, which made the pickup process take another 20 mins or so.
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2,0
Points négatifs : I go the counter to pick up car they said they already sold all cars I asked them what about my booking they didn't honor my booking they said simply sorry they do not have any car available.
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2,0
So disappointed
Points négatifs : The car was filthy when I got it. Smelled like cigarettes the outside was dirty. Had not been washed and when I told the lady at the front desk she said they don’t detail the cars. The outside had not been washed dead bugs covered the front of it! Garbage in the floor in the back seat. I will never rent from Payless again. The workers were not helpful at all and did not attempt to please me. So I drove off in a filthy car.
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2,0
Points positifs : nothing
Points négatifs : they did not have a car said they were sold out offered no help
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2,0
No cars
Points positifs : Nothing
Points négatifs : They didn't have any cars when I arrived to pick up my reserved car. There were other people there too that didn't get a car. We were told they wouldn't have any cars for 45 minutes and maybe not at all. I left and took a cab to my destination.
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2,0
Wait Time
Points positifs : I had made a reservation prior to arrival and once at the counter, I was told there would be a 2 hour wait for any car. The attendant took my name down and instructed me to wait. I rented a car from their competitor
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3,6
Local Renter Policy Surprise
Points positifs : I liked how the Payless Car Rental location at the Atlanta airport didn't have a line.
Points négatifs : I was informed upon arrival that I wouldn't be able to rent a car unless I had a printed copy of a utility bill with my name and address on it. None of the documentation from my reservation mentioned this. There weren't any exceptions that could have been granted, and the attendants didn't seem interested in providing more than the minimum explanation, nor did they wish to provide guidance on how to proceed. I ended up spending a considerable amount of money at Enterprise, which is where I will continue to rent cars for the foreseeable future.
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2,0
Unprepared
Points positifs : I arrived to the rental center to learn that no cars were available and there would be a 1 hour wait. This is unprofessional given that it was the Friday of a 3 day holiday weekend. I cancelled my reservation and rented from National Cars at the same rate and no delay. They should be removed as a service option on the KAYAK platform.
Points négatifs : There were no cars available when I arrived. I was told there was a 1 hour wait.
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2,0
They didn't have a car for me at all
Points positifs : The price was the best available.
Points négatifs : When I showed up they didn't have a car at all.
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3,6
No cruise control
Points positifs : It was clean
Points négatifs : It was not worth the money I spent, had to drive 6 hrs with no cruise control and cost 100+ dollars for using it on 6 hrs and I had to wait past the time promised to get it.
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2,0
No cars available even with reservation.
Points positifs : Nothing, didn't end up getting a car even though I had a reservation.
Points négatifs : Arrived to pick up my reserved car and was told there weren't any cars available. Some were supposedly on the way but would take an hour to arrive. Ended up not renting from them and am very disappointed. Waiting an hour for a reserved car is unacceptable, especially at 7:00pm when you have a 2 1/2 hour drive afterwards. Misty
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3,6
Points négatifs : Car was dirty - windows smeared making it difficult to see when driving - very dangerous. Counter staff not at all friendly. Looked like they were bored and hated their jobs.
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5,2
generally good experience but long wait time to pick up the car
Points positifs : car was a good size and worked fine. the staff were very helpful even though they were very busy and having problems with long wait times
Points négatifs : no cars were ready when we got there so had to wait an hour before we could get the car. They then had to take all our details again (even though I submitted them online in advance) written on scraps of paper, which made the pickup process take another 20 mins or so.
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2,0
Points négatifs : I go the counter to pick up car they said they already sold all cars I asked them what about my booking they didn't honor my booking they said simply sorry they do not have any car available.
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2,0
So disappointed
Points négatifs : The car was filthy when I got it. Smelled like cigarettes the outside was dirty. Had not been washed and when I told the lady at the front desk she said they don’t detail the cars. The outside had not been washed dead bugs covered the front of it! Garbage in the floor in the back seat. I will never rent from Payless again. The workers were not helpful at all and did not attempt to please me. So I drove off in a filthy car.
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2,0
Points positifs : nothing
Points négatifs : they did not have a car said they were sold out offered no help
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2,0
No cars
Points positifs : Nothing
Points négatifs : They didn't have any cars when I arrived to pick up my reserved car. There were other people there too that didn't get a car. We were told they wouldn't have any cars for 45 minutes and maybe not at all. I left and took a cab to my destination.
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