Avis récents
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- Négatifs
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10,0
A very nice car rental experience!
Points positifs : The staff was friendly and got me all set quickly during the pick-up. I was happy to get an upgrade to a larger car (small SUV) for the price of a mid-sized sedan since I would be driving a good deal on the interstate and felt safer. The agent even helped me spot any defects when inspecting the car before departure. The drop-off was equally fast and the agent even offered me a ride home even though my house was just outside of their 3 mile radius.
Points négatifs : I don't have any negative feeback to report for this experience.
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6,4
Ran out of cars!!!!
Points négatifs : Rented the car three days before pick up. As I’m driving to the location to pick up the location calls me to tell me they have no cars today, and none are scheduled to come in. Sorry. I asked them to find me another location that has cars, said they are all out. So I’m to believe the entire city of Atlana all decide to rent cars from every Enterprise branch on a random Saturday? My Uber driver overhearing my conversation says he’s knows another location nearby, we drive there. I call enterprise’s 800 number and have my reservation transferred there and I’m in an upgraded pick up truck within 30 minutes. So..... thanks Uber. And while they were out of compacts they gave me a pick up at same price. Sounds like a deal but the gas mileage was half. Nice truck though. This second location was 10 minutes away from the original one. Clearly the employee at the Jonesboro location was too lazy or not willing to help me find another car. I did it myself in 5 minutes. Boo, Enterprise.
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9,2
Great Experience
Points positifs : Customer service was excellent. Fast, extremely courteous, and abundant.
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9,6
Free Upgrades Rock!
Points positifs : I got bumped up to a Jeep Compass for no charge. Really paid off when I had to help move some stuff for a friend.
Points négatifs : Pickup/Dropoff point was way far away from my house. But if that’s what it takes for it to be the price I got, then so be it.
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2,0
Points positifs : Nothing. Total disaster
Points négatifs : Car broke down, HORRIBLE non existent response from company.
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6,8
Points positifs : Overall the van worked out in the end but it was very stressful at the beginning
Points négatifs : I rented a 15-passenger van but it wasn't available when I got there so I was given a 7 passenger van which I made me jad to drive my own car also. I also had problems with the tolls in FL tbe booths at two tolls were closed with no where to pay I caledl to pay and I was told since it's a rental it has to go through you I don't mind paying the toll roads however could it just be the amount of the toll at no additional it was not my fault no one was at the toll booths
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6,0
Last minute cancellation
Points négatifs : Car was cancelled by enterprise site less than 24 hours before scheduled pick up. Manager was not helpful in securing another vehicle.
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2,0
Poor service
Points négatifs : I received a phone call a day before my family reunion trip. I was told that they were expecting a shipment of cars and that it wasnt happening. So i made this reservation way in advance to be told a day b4 that they had no car for me. Very disappointed
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8,0
Points positifs : I had conflicts with getting to them during the timing planned and they worked well with me. Very nice and customer service oriented.
Points négatifs : Hard to reach by phone.
avis de
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8,4
Pickup took a long time
Points négatifs : Spent a long time (~30 mins) waiting to pick up the car. There was only one person ahead of me, but it apparently takes a lot of work in the computer to process each rental. After I got in the car, which is inside a parking garage, I had to wait at the garage gate for 5 mins until the attendant let me out. The process should be much smoother than this. In past experiences with other rental agencies, it has been.
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2,0
Points négatifs : The rental place was not at the airport. The night before I got a call that said if I was using a debit card, I had to bring a copy of an electric bill with me in order to use it?????? Who's brilliant idea was that? I ended up using the rental place at the airport. What a mess!
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8,0
Points positifs : Personnel both at pick up and drop off were professional and curteous
Points négatifs : My reservation was for the Atlanta airport- unbeknownst to me my reservation was in downtown Atlanta. More effort should have been made to find me a rental car. Instead, I had to pay for an Uber to get my pick up, then $75 drop off fee back to the Atlanta airport
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10,0
A very nice car rental experience!
Points positifs : The staff was friendly and got me all set quickly during the pick-up. I was happy to get an upgrade to a larger car (small SUV) for the price of a mid-sized sedan since I would be driving a good deal on the interstate and felt safer. The agent even helped me spot any defects when inspecting the car before departure. The drop-off was equally fast and the agent even offered me a ride home even though my house was just outside of their 3 mile radius.
Points négatifs : I don't have any negative feeback to report for this experience.
avis de
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9,2
Great Experience
Points positifs : Customer service was excellent. Fast, extremely courteous, and abundant.
avis de
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9,6
Free Upgrades Rock!
Points positifs : I got bumped up to a Jeep Compass for no charge. Really paid off when I had to help move some stuff for a friend.
Points négatifs : Pickup/Dropoff point was way far away from my house. But if that’s what it takes for it to be the price I got, then so be it.
avis de
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6,8
Points positifs : Overall the van worked out in the end but it was very stressful at the beginning
Points négatifs : I rented a 15-passenger van but it wasn't available when I got there so I was given a 7 passenger van which I made me jad to drive my own car also. I also had problems with the tolls in FL tbe booths at two tolls were closed with no where to pay I caledl to pay and I was told since it's a rental it has to go through you I don't mind paying the toll roads however could it just be the amount of the toll at no additional it was not my fault no one was at the toll booths
avis de
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8,0
Points positifs : I had conflicts with getting to them during the timing planned and they worked well with me. Very nice and customer service oriented.
Points négatifs : Hard to reach by phone.
avis de
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8,4
Pickup took a long time
Points négatifs : Spent a long time (~30 mins) waiting to pick up the car. There was only one person ahead of me, but it apparently takes a lot of work in the computer to process each rental. After I got in the car, which is inside a parking garage, I had to wait at the garage gate for 5 mins until the attendant let me out. The process should be much smoother than this. In past experiences with other rental agencies, it has been.
avis de
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8,0
Points positifs : Personnel both at pick up and drop off were professional and curteous
Points négatifs : My reservation was for the Atlanta airport- unbeknownst to me my reservation was in downtown Atlanta. More effort should have been made to find me a rental car. Instead, I had to pay for an Uber to get my pick up, then $75 drop off fee back to the Atlanta airport
avis de
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6,4
Ran out of cars!!!!
Points négatifs : Rented the car three days before pick up. As I’m driving to the location to pick up the location calls me to tell me they have no cars today, and none are scheduled to come in. Sorry. I asked them to find me another location that has cars, said they are all out. So I’m to believe the entire city of Atlana all decide to rent cars from every Enterprise branch on a random Saturday? My Uber driver overhearing my conversation says he’s knows another location nearby, we drive there. I call enterprise’s 800 number and have my reservation transferred there and I’m in an upgraded pick up truck within 30 minutes. So..... thanks Uber. And while they were out of compacts they gave me a pick up at same price. Sounds like a deal but the gas mileage was half. Nice truck though. This second location was 10 minutes away from the original one. Clearly the employee at the Jonesboro location was too lazy or not willing to help me find another car. I did it myself in 5 minutes. Boo, Enterprise.
avis de
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2,0
Points positifs : Nothing. Total disaster
Points négatifs : Car broke down, HORRIBLE non existent response from company.
avis de
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6,0
Last minute cancellation
Points négatifs : Car was cancelled by enterprise site less than 24 hours before scheduled pick up. Manager was not helpful in securing another vehicle.
avis de
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2,0
Poor service
Points négatifs : I received a phone call a day before my family reunion trip. I was told that they were expecting a shipment of cars and that it wasnt happening. So i made this reservation way in advance to be told a day b4 that they had no car for me. Very disappointed
avis de
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2,0
Points négatifs : The rental place was not at the airport. The night before I got a call that said if I was using a debit card, I had to bring a copy of an electric bill with me in order to use it?????? Who's brilliant idea was that? I ended up using the rental place at the airport. What a mess!
avis de
