lovely hotel, conquistador-chic décor, some minor
Points positifs : gorgeous building, interior, and courtyard design. it really is unique and mazelike; i was smitten. (i'm from california so i'm floored by anything > 100 years old.)
décor is like a regal columbus-fanboy/conquistador-chic, the zealotry of which i found somehow both zinn-esquely uncomfortable and museum-patron aesthetically pleasing.
our room had tons of space, an antechamber with a few couches, a great bathroom (jet tub!, separate shower, separate toilet, bidet), an adorable relic of a pc with a 3.5" floppy drive, decent wifi (got dropped a few times but it was reasonably fast compared to what i'd seen in other cafés... just don't plan on playing an fps, etc.).
we had the 5-crown room which i wouldn't normally spring for; there just wasn't vacancy in other rooms: it was the perfect hideaway to recharge and relax after walking around all day. so comfy :3
the location is perfect for exploring the zona colonial.
my bf appreciated the a/c, which was very effective.
Points négatifs : nothing too bad, but staff was just okay, not super attentive and not particularly helpful when i had issues, i wouldn't consider them outright rude or anything though.
e.g.
-- i asked for a first aid kit or a bandage etc (in spanish) when my bf cut his foot and they just kinda shrugged and stared, so i just had to go outside and look for a pharmacy.
-- i asked for the balcony door to be unlocked and they just never got around to it for the entire duration of my stay, etc.
the free/not-free breakfast debacle: like another reviewer, i also was kind of confused when at checkin they said i had to pay for breakfast (the description said it was included). i chalked this up to an inaccurate description sent to the various hotelerie sites, and just assumed i'd pay for it a subset of the days, but then at checkout they didn't charge me for any of my breakfasts... so eh? if i had known it was actually included instead of hearing conflicting information i would have eaten breakfast there 100% of the time and saved some money : \
a lot of these might just be cultural differences, which is why i wanna reiterate that it wasn't too bad... i just wouldn't call it amazing service as i'd heard described in other reviews.
