Points positifs : Nothing
Points négatifs : Would not refund me even though I couldn't travel due to Covid-19!
Points positifs : Picking up from Cleveland Airport was confusing
Points négatifs : If my car did not come with a complimentary ant colony. Ants were all over me and my things, distracting me while driving.
Points négatifs : Too much $$$
Points positifs : Drop-off easy
Points négatifs : Would not allow to leave lot without purchasing insurance. Nearly doubling the price from what was booked/reserved.
Points positifs : Staff were friendly and pick up and drop off were easier than ever before. The car was clean and in a great condition and the rental was quite reasonably priced.
Points négatifs : Kayak is terrible and the price is misleading. I owed additional fees at the airport. I could have rented for cheaper without using kayak. Instead i got stuck with the „managers choice“ which ended up being a car that was scratched to hell. It was easily the worst car I’ve ever rented and I always pick the cheapest option so it’s not like the competition is tough. Never again
Points positifs : Pickup and drop-off was very easy.
Points négatifs : The only blip we had was trying to figure out how to open the trunk of the car. I didn’t see anyone near the car to ask. As it was raining, we threw suitcases in the back seat and watched a You Tube video to learn how to open it. Knowing that it did not work like any other normal car, some comments may have been helpful.
Points positifs : I liked that it was a new car with space.
Points négatifs : They should have the cars ready. The car was dirty inside and smelling like cigarettes. I booked the car weeks before, and was expecting a clean and odorless car for the price I payed.
Points négatifs : Waited an hour when picking up car. UNACCEPTABLE
Points négatifs : I parked the car on the return Lane and the agent started yelling at me that I needed to back it up. That is not acceptable. If there is an exact place they should have a sign or person directing traffic. Luckily there are multiple places to rent from at that airport
Points négatifs : Pickup was slow and disorganized, in part because one of the agents was prioritizing socializing and asking for good reviews than he was moving people through
Points positifs : Very friendly staff at check-in. We needed to measure the trunk capacity before we accepted the car and the staff was helpful and cooperative. Definitely would use Thrifty again.
Économique (Ford Fiesta ou similaire) est la catégorie de voiture la plus réservée chez Thrifty à Cleveland.
Thrifty possède 1 succursale à Cleveland. Consultez notre carte des succursales Thrifty pour trouver celle qui vous convient le mieux.