Points négatifs : They presented us a higher total price at first. I had to produce a copy of my booking to get the lower price I had booked the car for. The car had really poor performance. Anything over 50kmph was a lot of effort. It felt like the car was going to break down.
Points positifs : The staff was friendly and the drop off was simple.
Points négatifs : The vehicle was awful, we picked it up at Cape Town international airport and drove through the city, but felt like the car could barely make it. With the hills, we would creep up them, with the pedal all the way down. We ended up not feeling very safe because the vehicles inability to make it
Points négatifs : Pickup was slow !!
Points positifs : Staff were reasonably helpful
Points négatifs : Rented a premium car however interior was filthy with marks on the seat. With little effort I was able to clean off seat and interior, something that should not be required.
Points négatifs : A lot of muddling about our booking. Charged about $300 over the booking quote and insisted it was taxes although the booking quote included all taxes. Then they did not have our car ready on site. We had to wait 40 minutes for it to arrive. After 2 long flights wee did not appreciate the whole
Points positifs : We had a clean, great-condition Mercedes for our road trip from Cape Town to Port Elizabeth and back. The car ran well and we were pleased with it.
Points négatifs : We arrived at the Thrifty Airport store at midnight. We had requested an SUV (like Toyota Fortuner) to accommodate our family on a road trip. We had called to check about the rental a couple of days prior and were assured. When we arrived, they didn't have our car and gave us a Mercedes, saying it was a luxury car, and thus an upgrade. However, the Mercedes was small for our family of 4 and luggage. They said we could call the next day and they would deliver us the correct car. I called multiple times (5+) and had challenges with customer service - Thrifty never delivered the correct car or gave us a straight answer.
Super inefficient - long unnecessary waiting
Points négatifs : The computer systems seem old and slow, lot of sluggish beaurocrary.
Don’t offer insurance- very high excess/deductible
Points positifs : Great car good price
Points négatifs : No insurance provided
Points positifs : Friendly staff, easy drop off. good rate.
Points négatifs : Long wait for pick up. Reserved an SUV and got a pick up truck. It was fine but I wouldn't consider them to be the same "class" of car.
Points négatifs : The data for the online booking did not pull through to the local systems - and as a result I needed to switch providers. 100% fail.
Left in trouble by Thrifty
Points positifs : nothing
Points négatifs : Despite turning up on time on the day with a printed copy of the booking confirmation with Thrifty i was told my booking was cancelled and they could not help me. No apology, just matter of fact, we don't care about your booking confirmation we have no cars your booking is cancelled please go away! On one of the busiest days of the year, in a holiday city, i was left looking for an alternative. I eventually found another company in the city, where i had to pay double the price of the Thrifty booking. This company told me that they had been receiving people like me all week as Thrifty had over booked their capacity!
Fantastic experience, given the busy holiday season!
Points positifs : The service was exceptional. This is why we keep going back to Thrifty car rental.
Chez Thrifty, une voiture de location à Le Cap coûte en moyenne 22 € par jour.
Économique (Chevrolet Spark ou similaire) est la catégorie de voiture la plus réservée chez Thrifty à Le Cap.
Thrifty possède 2 succursales à Le Cap. Consultez notre carte des succursales Thrifty pour trouver celle qui vous convient le mieux.