Avis des clients
Note globale
6,6
Bien
Basé sur 94 avis
Propreté
7,3
Confort
7,0
Prise en charge/retour
6,2
Rapport qualité/prix
6,2
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Commentaires récents
Avis des clients
17
12
13
11
5
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4,0
Points positifs : The staff had to make efforts to explain the extra money they charge...and its very uncofortable to accept the explanation, and unacceptable, once I'd payed for the rental and insurance previously! It was a bad holiday begining... After this experience, I'm checking my VISA account all the time, to verify the expected refund. The drop off was ok.
Points négatifs : You must change the way of doing business. More clear, transparent and balanced value for money. Ca'nt recomend Hertz! Hope Kayak as some usefull feedback to our total insatisfaction!
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6,0
Points négatifs : We waited for an hour and 45 minutes for our car. This has been our experience the last few times we’ve used Hertz. No apologies or discounts.
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5,6
Points négatifs : Well, the car had too many smart features, which were annoying.
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10,0
Points positifs : Gentleman behind the counter was very knowledgeable, helpful and professional.
Points négatifs : Drop off location signs were a little confusing.
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2,0
Points positifs : Nothing, I never picked up the car.
Points négatifs : Nothing. I never picked up the car.
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10,0
Points négatifs : Pick up at night. Lot not as well lit as I would have preferred going into unfamiliar country.
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8,0
Points positifs : It was a quick process and the car was great!
Points négatifs : When I'd call for help over the phone, I was constantly being transferred to different people and having to reexplain what I needed.
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4,8
Points positifs : The car itself was very nice and clean.
Points négatifs : We did not know about the €1,700 deposit that was needed if we used Allianz insurance and not Hertz.
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8,8
Points négatifs : Queue for pickup took a bit of time.
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6,8
Points positifs : The car I received was well worn, lots of dents etc, but at least no one wanted to steal it since it was in such poor condition.
Points négatifs : I expect more from Hertz, this more like a car you would get from some unknown rental company.
avis de
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3,6
Points négatifs : Hertz had overbooked, which in general was understandable given the holiday season, but the staff did not explain this to us until 30 minutes after we had waited in line, and they asked that we return the next day but could not guarantee that a car would be available. We ended up renting from another car agency at the airport which was also overbooked but was able to find a car for us.
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2,4
Terrible service
Points négatifs : Check-in was slow; the car was not ready. I kept getting estimates of “10 minutes” but well over an hour was spent waiting for the vehicle. Unprofessional.
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Notes des autres agences à Le Cap
Où trouver des voitures de location Hertz à Le Cap ?
Les meilleures astuces pour louer une voiture à Le Cap avec Hertz
- 25% de nos utilisateurs ont loué une voiture à Le Cap avec Hertz pour 12 € ou moins.
- Le prix des voitures de location de catégorie « Économique » chez Hertz à Le Cap est environ 54% moins cher en moyenne que les autres types de véhicules.