Voulez-vous définir comme devise par défaut ou pour cette visite uniquement ?
Facilité d'accès, qualité et propreté de l'établissement L'acceuil, pour ce qui nous concerne n'a pas été agréable. A noter que cette remarque ne concerne que le personnel d'accueil présent à notre arrivée. D'autres personnels de l'accueil ont été beaucoup plus sympathiques au cours de notre séjour.
Excellent hotel avec un très bon rapport prix qualité mais un peu en dehors des centres d'intérêt du Cap
Le personel, le confort et les services La localisation de la chambre donnant sur une cour intérieure
La magnifique vue sur Table Mountain depuis la chambre.
chambre très confortable avec vue très dégagée sur "table montain" salle de bain exigue et pas en adéquation avec la qualité de la chambre
chambre nettement supérieure à celle attendue, personnel à l'attente du client
La localisation de l'hôtel est interessante Nous avons été un peu déçus de nos chambres qui ne correspondaient pas aux photos affichées sur le site (tout en restant correctes)
Situation dans Cape Town, amabilité et disponibilité du personnel, restaurant gril de l'hôtel, propreté. Organisation du ménage très parcellaire qui prend une bonne partie de la journée.
efficacité, gentillesse et disponibilité du personnel, cuisine correcte, proximité du centre ville bruit dans la tuyauterie (ou ventilation?)
le personnel de chambre et la réception ainsi que la piscine
The staff was EXCELLENT -- accommodating, friendly, and on-the-ball. I was very impressed!
Vineyard is a favorite of mine - have stayed there many times since 2000, upgrades evident, very clean, quiet, beautiful rooms, great views of Table Mountain - very peaceful and historic. Great restaurant and lounge, wide array of breakfast foods. Staff is super! No
Total experience.feel good feeling.breakfast
The Spa was great though fairly expensive. The room was comfortable and breakfast was great
Attention to service from the staff and their friendliness. Quality of the food (breakfast, Garden Lounge and Splash).
A quality hotel with a nice feel and ambiance with top class facilities
It is a very relaxed hotel with friendly staff and a quiet location in lovely grounds For my last 2 visits there have been noisy building works during the day so one cannot have a nap in a bedroom
Quite, clean rooms and friendly staff made stay very enjoyable TV selections (limited stations
Total relaxation. Staff friendly and courteous. Cannot fault anything in this lovely hotel. I look forward to returning. Location was a slight problem without own transport. The hotel claims to have a 'shuttle' bus to and from Cape Town. This is hardly a shuttle, leave hotel at 10 a.m, nothing back until 13.00. 13.00 from the hotel returns at 18.00.At 90R per person each way it's quite costly. I feel the hotel should look closely at this facility.
location, privacy and ambience with friendly staff. should have been warned of renovations in progress
The staff were very considerate. it was peaceful. the food was excellent.
le tout est parfait : luxe, plaisir...
Hôtel très agréable et le personnel est très sympa. Très bien situé, excellent spa. Je le recommande vivement. J'ai entendu dire que si vous ajoutez votre le pourboire à la facture, l'hôtel ne le donne pas entièrement au personnel.
Hotel neuf bien placé, avec un service agréable. Belle suite familiale trés bien équipée. Joli petit toit terrasse avec piscine. Décoration trés "design", un peu froide.
Confortable, propre et moderne; nous avons séjourné dans une suite qui vient avec un excellent petit déjeuner et apéritif
L'amabilité et la disponibilité du personnel. Le design des chambres et des parties communes. Le petit déjeuner ... énooorme ! Les proches environs peu propices à la flânerie.
Établissement de très haute qualité offrant un service complet. Le personnel est compétent, professionnel et serviable. La chambre est confortable et propre. La nourriture est très bonne. Internet fonctionne bien Un peu cher pour Le Cap où il y a beaucoup d'options de logement
calme, confort et propreté le rix
La situation est ideale. Le personnel est competant, efficace et toujours pret a vous aider. Le lieu est chaleureux. Excellent petit dejeuner.
Le petit déjeuner est l'un des meilleurs et des plus variés qu'on a jamais vu. Il y a une navette gratuite depuis l'hotel vers le Waterfront. Le waterfrontest à peine à 10 minutes à pied de l'hotel. Le parking de l'hotel est à seulement 3 euros par nuit. La piscine est vraiment trop petite et il n'y a que 5 ou 6 chaises longues à côté, donc c'est très vite rempli. Le sauna était en panne.
Le service spa restaurant avec le personnel qualifie et aussi le decor Franchement tout etait impeccable
Très bel hotel 5 etoiles et surtout idéalement placé pour visiter la ville et ses alentours . de plus , il se voit de loin car il est très haut et c'est appréciable pour le trouver . belle piscine et belle chambre avec une belle vue sur le port . Rien
Excellent service. Chambre impeccable. Rapport Qualite / prix excellent.
Initial impressions was one of apprehension as I had to ask to be helped. Otherwise the staff was very helpful and displayed a level of professionalism Nothing
Location, reception staff Breakfast takes long, Indian tea which should be available take longer than everything same for Indian menu not available immediately
Breakfast was excellent, and the staff is amazing, particularly the concierge. Bathrooms have windows to the bedrooms above the tub... why?
Wonderful, friendly, helpful staff Dinner at the Mint restaurant was only ok
personnel tres qualifie et aimable. petit dejeuner varie et appetissant.situation exceptionnelle sur le waterfront restaurant pas tres bon, dejeuner et diner, juste passable.il y a des restaurants hors de l hotel vraiment excellents. + un probleme de taxi un soir, malgre l efficacite de guest relation qui a imprime le plan pour se rendre a un restaurant, et appele la compagnie cab express le chauffeur ne savait sans doute pas lire, n a pas appele sa compagnie pour se renseigner malgre notre demande, sommes arrives tres,(trop) en retard a un rdv, et un peu paniques aussi d avoir eu a tourner 1 h dans des endroits peu surs.
J'avais une chambre avec vue sur la Place, mais le quartier est très calme. Très propre, avec préparation du lit le soir, petits chocolats et eau pour la nuit.Très bon restaurant, aussi bien pour le petit déjeuner que pour le souper. Le waterfront est un superbe endroit, et l'hôtel est à deux pas du quai d'emnbarquement pour Robben Island. Je conseille de réserver le bateau sur internet car il y a foule. (10€ environ) Le wifi est gratuit mais aléatoire dans certaines chambres. Il fonctionnait sur mon téléphone, mais pas sur mon ordinateur portable...
La compétence et la gentillesse du personnel
The service was great. Nice people....Good location. They have a free shuttle service for a 3km radius. The Rbg grill restaurant and the one one the roof had some great tasting food on the menu. We were in room 505. The toilet had a bad odour. Additionally, the A/C wasn't working on the first day but we didnt worry much because it was cold outside. They fixed the A/C on the second day but it again stopped working on the last night of our stay.
The lights wouldn't and air conditioner wouldn't work even with the key card
Close to conference centre, affordable off street parking, free internet, nice breakfast buffet, quiet room. One international power point provided. Some obvious missing features -- no iron in the rooms, no soap or moisturiser, and yet premium international prices for a Cape Town location. The internet required daily renewed login which was a little annoying. Twin-share room was rather small, only ~25 cm between the beds. Only one chair in the room. Only total two spare power points. Our water bottle kept disappearing and re-appearing depending on the day.
The hotel is 5 minutes from the conference site where our conference is held. This is what I like the most as walking in Cape Town is not extremely safe after dark. It is not close to many attractions but it was okay for me. Other than that, services and staffs are reasonable. I did not get a chance to stay at other hotels in Cape Town so I can't make a fair comparison.
Our apartment was on the lower level, so we could pop out and into The One & Only Hotel for dinner and right opposite the spa. We loved that we could walk to the V & A at night and feel totally safe and secure staying at the apartments. The staff went out of our way to collect us, as unfortunately we had a problem with our rental car. So thank you for fetching us!
The staff was welcoming, the room/apartment was fantastic (clean, spacious, good location) and it was convenient to restaurants, shopping, and taxis. We only spent one night at the apartment before we moved into a beach house in Clifton and then headed out on safari. I wished I would have booked it for my last 2 nights in Cape Town after returning from safari and before heading home.
Excellent setting next to One and Only at V&A Waterfront. Upmarket furnishings. Spotless.
Everything was excellent Nothing
We love the compound which is so beautiful and quiet. Especially it is very close to Waterfront with safe and short walking. The apartment is very well equipped and designed. With the good room conditions and location and reasonable rate, it is definately a place I will recommend. Super!
Beautiful hotel, pool area, spa. The breakfast buffet is excellent. The staff is incredibly helpful and attractive. There's plenty of parking and the facility is clean and hip. The rooms are perfect, including a computer in the room. Not much negative to say, as this place is great, but the pool gets overly crowded with locals buying day passes and the never-ending deep house mixes booming from the speakers get a bit mind numbing after 4 or 5 days.
the fact that sex workers are alowed on the premises.
The fact that we were upgraded to a suite. The friendliness, the personal attention and absolute luxury - we felt very special. A special place for our anniversary (our 2nd time and many to come). Meal at Reuben's fantastic. The attitude of "manager" (in charge of seating) at breakfast.
What is there not to like? ha ha
Happy,self assuared staff in all departments. Golf carts to move around hotel. Location of hotel. All good. Could do with better design barth.
Location is perfect for the full Cape Town experience and staff could not have been more helpful or friendly. Rooms are very comfortable and clean and hotel felt very safe. They also have a sister beach club at Camps Bay which is complimentary and a fantastic added bonus to an already superb hotel and holiday experience
Comfort and accessability No
I liked the style of the rooms and the futuristic designs and incredibly clever layouts of the rooms with your television rising from the bottom of the bed. Our view was awesome with the infinite pool outside the window with a backdrop of table mountain! Fantastic hotel!! I wasnt keen on the fact that the staff didnt know everything about their services, example the cost of the nanny service and how much in advance you had to reserve a nanny etc,but hey its a brand new hotel with brand new staff and by the time you stay there,this will all have been sorted!! I would recommend this hotel to others for sure and would gladly stay there again!! (No need for a nanny this time)
The hotel is beautifully designed , The rooms are stunning! The restaurant not what you'd expect from a 5 star hotel....but good.It is part of a new development and has an excellent shopping centre across the canal. I felt it was a bit too far from Cape Town (Waterfront and CBD). However you'd pretty much need a car wherever you choose to stay.
Ambience, accessibility to the essential needs such as shopping, restaurants, None
excellent staff and rooms very good spa not really finished when we arrived. Pool small and not always useable due to wind. Did not get mountain view from all rooms as promised
Great service good breakfast Very minor but felt being charged £7.20 for 4 small waters at breakfast was not correct
We stayed for a week end and enjoyed the comfort, the staff is very good, rooms are clean. The deco is beautiful and unusual nothing to complaint about
Good value for money and good service None
The look and feel. The hotel is fairly new and there are some teething problems which need to be attended to. For example, I was nearly electricuted in the shower, the access cards had to be reset every day of my stay (5 days), my wall plugs were not working and kept on tripping, the gym is of a poor standard for the size of the hotel, waited for an iron for more than 2 hours despite phoning 3 times at reception and even walking down to let them know face to face. The staff at reception needs to be properly trained though, I do not think they fully appreciate/understand the needs of the paying guests. On the contrary, the managers are exceptional and the maintenance guys are super.
Prices and service The view
It is very trendy! Such a beautiful hotel!
Breakfast was excellent and staff very friendly and understanding. Maintanace department must up their game. Reportted one problem in two days without resolution.
Pleasant and efficient staff. Comfort and modern design. Bar area was very interesting and availability of draft beer most welcome. Locality is not the best.