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not only was the imperial hotel a quietly luxurious place to stay with wonderful service, staying there felt like being part of history. i believe that the original hotel was designed by frank lloyd wright and though the original is no longer standing, pieces from the destroyed hotel have been incorporated into the current lobby. it seems that an effort has been made to retain the frank lloyd wright feeling in the remake of the building. overall, a very nice experience.
Great Hotel and great localization. The room was perfect.
Positioned near the business district, but the general area - including the Imperial Palace - are very nice. Well equipped and very modern rooms. The bathroom was enormous with entertaining shower equipment! Public areas are huge and drab in places. But we would certainly return to the Imperial.
This hotel was AWESOME! The service we received can't be spoken about enough. Everyone went out of their way to make sure our stay in Tokyo was problem free. The location is in a prime spot and our room had a great view. Highly recommended!
I have stayed at hotels all over the world butt he Imperial was fantastic. I have never seen such a polite and professional staff. Everything from the moment I got out of the taxi to the moment I boarded the Narita bus was handled with the utmost proficiency and friendliness. Although there are hotels that are more modern and flashier, nothing beats the Imperial. Great location as well.
l'emplacement de l'hotel. dommage que dans un hotel français à Tokyo, le personnel ait du mal à commprendre et parler l'anglais!!! et d'autre part un seul ordinateur à la reception.
Le fait d'être près des structures commerciales et surtout de la station de métro sous l'hôtel.La discrétion du personnel et l'efficacité des personnels de ménage sont louables. Rien de particulier
Localisation idéale (Métro Ginza)
L'hôtel est tout à fait correct, la chambre confortable. On nous a demandé de régler la chambre dés le deuxième jour de notre séjour, c'est la première fois qu'on nous demande ce genre de chose!!! Au petit déjeuner on vous prévient trois fois de suite que dans 15, 5 minutes le service s'arrête... Le lobby de l'hôtel est minimaliste, nous avons payé plus cher qu'au Cerulean pour un service bien moindre (le prix était certainement lié à la période, le jour de l'an, mais le quartier de Ginza est mort le jour de l'an, aucun intérêt).
bien situé, grande chambre, pas d'espace acceuil, ni de salon, et impossibilité d'ouvrir sa fenetre de chambre
sa situation, son acces direct et securisé aux chambres, son confort
Close proximity to subway station and multitude of restaurants and shopping in Ginza. Secure WiFi in every room, free for rewards members. The breakfast buffet was great, with many choices of local and western cuisine. My omelette was cooked to perfection! The beds were a bit firm. The toilets weren't as fancy as other Japanese hotels (not heated).
Friendly staff despite the language barrier Now that Tokyo is becoming a touristic area, the staff shoulkd learn the manners of good service.
Wifi password always wrong, I could not use wifi.
The room was small even by Japanese standards. Staff was nice. TV only had Japanese channels. Breakfast provided was good. Value for money was not there. My friend stayed at Gracery nearly next door for $100 cheaper and a much bigger room.
Location in Ginza The room and bathroom were the smallest room I have been for a very long time. Everything is also industralised and calibrated (to reduce cost), which makes it more like a chicken battry than a hotel room.
The location was excellent and the airport bus delivers you directly to the hotel door. Some of the staff were uncaring and had no knowledge of the area.
Only the fact that we had Japan Hato tours that did a pickup from this hotel location and there were a few folks at the information center that were nice and very helpful The room was awful - 1. Shower curtain was dirty and had hair on it from god know how many previous travelers!! I asked the manager to change it and they did not execute it well, they forgot! When I asked again they replaced it but only this time they put the shower curtain inside out...Japanese attitude is supposed to be all clean and perfect and this was definitely not it! 2. We were offered free breakfast due to the shower curtain situation which was a nice gesture, but honestly the breakfast was not so great 3. The room was really really small and the 3rd bed that we got was broken.. We paid like $250 a night or so and this was so not worth anything penny, will not recommend it anyone.
location was easy to walk from for transportation around the city attractions no pool
le confort des chambres et la sécurité de l'hotel. absence de bain public
Excellent location, tres moderne et super-proprete, et pas trop cher. Bon rapport qualite/prix . Et Internet gratuit comme la plupart des hotels a Tokyo! Tres bonnes petit dejeuners japonnais mais pas assez de selection petits dejeuners occidentals.
Excellent hotel - cf mon commentaire par ailleursk, y ayant séjourné plusieurs fois)
Hôtel très bien situé, moderne, chambres refaites, grande propreté. Il y a le wifi dans les chambres. Les chambres ne sont pas très grandes, mais c'est à Tokyo...
La localisation de cet hotel est exceptionnelle, à 50 mètres de l'avenue principale de Ginzha ...pour un rapport qualité/prix très intéressant. Il faut préférer les chambres à double-lit qu'à celles disposant d'un grand lit ..car plus grandes et au même prix. L'équipement est complet et optimal, les chambres (très) propres et le petit déjeuner est complet avec un bon rapport qualité/prix la aussi.
For the money you pay, this hotel gets you the best location and the best location and the best location. Everything Ginza can offer is within walking distance from this hotel. Close to all sort of transportations. Very good for business. It's less desirable if you have kids traveling together due to limited some of the hotel room. Famous ramen 一風堂 is right across the street. Small hotel room really makes all the facility become less comfortable when using. So if you have kids, it's going to be a bit challenging. Counter staffs are not all good enough on English. So get back in couple hours if you don't like the staff you encounter.